Tagged With "County Tech Contract"
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Re: Need HELP! Kyocera Color A3 question
Top three points I make when against Kyocera. #1. Take them color samples from your device and any Kyocera because the color output is sub par on all units. If you don’t have access to one look in your crm for an account you co-exist with Kyocera in. Or the next time you have a knock out make some samples and keep them in a binder. If color quality is important to the customer it will be a win. Another point is showing them you get what you pay for, meaning 3 tier color is what they have...
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Re: HP receives wave of customer complaints
I'm on this program at home. He was getting regular shipments of ink that he didn't order. You'd think that would be a clue. Technically, when someone cancels our maintenance contract, the toner in the unit becomes unfunded. We have every right to go and remove it. No one ever does but the unused toner has not been paid for.
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Re: When did you first learn about the industry
Jason: They are awesome!! Especially the one of the left, givin the "eagle eye"!! Congrats.. I learned about the industry from state sponsored copier tech training course.
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Re: Charge for IT support
We charge on an hourly basis for any connectivity support beyond the first 6 months of a system being installed. We have tested a program where clients can have it included in their contract but have received little interest in that.
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Re: Charge for IT support
Art, We charge an hourly rate for onsite, 1/2 that rate for remote support. We offer it as part of the Service Contract, as well as a separate block time (5, 10, or 20 Hours). Vince
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Re: Question about Toshiba MFP's
Less than 5% of my Toshiba clients are not under a Maintenance Service contract. Toshiba sells lots of kits designed for trained service techs to install but not typical end users. Even those customers who prefer not to be invoiced for monthly meter reads we try to automatically collect the meter reads via email or fax and usually but them on copy blocks.
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Re: Xerox will install 16,000 printers
This seems wrong on so many levels.... 16,000 printers? 5 machines per site?? 10 year contract??? I feel as if a DMS / workflow solution would have saved them so much more.
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Re: Xerox explores sale of leasing finance unit: sources
Oce did that 10 years ago and went bust. They didn't realise how much they relied on the monthly rental income and how inflexible third party leasing companies are when you want to upgrade mid term. The financing arm is usually the most profitable side of the business. High interest rate to customers, low rates for them and if the customer goes bust you generally get you equipment back and at the end of the contract you get your gear back.
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Re: Embeded Print Director/PCS 6.0
Got it figured out. In talking with Ricoh tech support they had me downgrade the Java software to work with PD5. When I loaded PCS (PD6) it did not track scan's and I had forgotten to put the newest Java back on the card. Did that this morning and all is well.
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Re: Xerox 5675
John -- Government pricing is public knowledge...Depending on which state you are in, usually can see it under DGS - Department of General Services. If it is not the state contract awardee -- it will be under costar, etc.
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Re: Need some help ---Scan Router for Vista 64 Bit
If you figure it out -- let me know --- I am going to keep playing with it- -- but I am not really tech savy.... It's annoying though.....Think I am going to buy a Mac.......If I can't use scanning and everything is going to be difficult -- i may as well have a cool looking pc.
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Re: Ricoh W5100
I don't believe you can use the Ratio Scantool without PB. Why can't you use the W5100 with the GW Scanner. I think this is all you need. Also, the WFCS is on the GSA Contract dated July 29, 2009. The product code is 100117FNG for $6,500. You need the "software key" that will allow you to utilize the scanner without having a Ricoh WF attached on the network. The product code is 100257FNG, $4,500 MSRP and the launch date should have been the end of October.
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Re: A Funny Thing Happened on the way to the Copier Demo/Appointment
We had a tech go to a call once and there was a black line down the right side on the page. He made another copy and the line was down the left side of the copy. Another one and it was diagonal. He told the customer "this just isn't possible". He opened the machine to examine the lamp and a mouse jumped out!
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Re: A Funny Thing Happened on the way to the Copier Demo/Appointment
Here's one from a private school customer of mine a few years ago: We had just upgraded their fleet of Gestetner 3355's to a brand new fleet of Gestetner DSm660's. A teacher wanted to make copies of a book onto transparencies, and walked up to one of the new machines and ran them thru the bypass. The machine jammed up and completely stopped. So, thinking there must be something wrong w/ the set up of the new machine, she walked to another one of the BRAND NEW MACHINES and tried to run...
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Re: UPDATE 3-Canon buys Dutch Oce for $1.1 bln, fights Ricoh
Canon and Océ: More Details Canon and Océ: More Details By Cary Sherburne on November 19th, 2009 Océ management conducted a well-attended press teleconference today to provide further details of its acquisition by Canon. Jan Hol, who was interviewed earlier by WhatTheyThink, was on the line from Europe, and North America was represented by Mal Baboyian, president, production printing systems, Océ North America, and Joe Skrzypczak President and CEO of Océ North America. Océ reiterated that...
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Re: A4s and Single Function Laser in MPS
My first thought is that your post has a lot of jargon in it I don't understand. (I'm directly responsible for MPS, so it's not that I'm unfamiliar with the terms). When Art can't understand your question about and industry he's been in for 20+ years, it's time to back up and re-write . Secondly, regarding your questions about placing supplemental A4 MFPs around, it all depends upon the customer. I have some customers that have central MFPs and NO additional MFP capability. I have others...
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Re: CBS NEWS REPORT ON COPIER SECURITY
I think the liability enters in when the customer is never informed that the machine is storing copies, and then later the information shows up in a damaging fashion. In that case, I think a Jury would be empathetic to a customer who says "he never told me it was storing those documents". Let's pretend I sell cell phones. I sell you a phone, and you use it for 2 years. At the end of your contract, you turn the phone back in to me. I didn't mention to you that the phone records every...
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Re: Additional Insured?
Thought this paragraph in an RFP in the leads section here was interesting... B. Automobile If the Proposer or its employees use motor vehicles in conducting activities under this Contract, liability insurance covering bodily injury and property damage shall be provided by the Proposer through a commercial automobile insurance policy. The policy shall cover all owned and non-owned vehicles. Such insurance shall have minimum limits of $500,000 per occurrence, combined single limit for bodily...
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Re: Mac
I've uploaded the doc file. Also, tech support did provide some very detailed information to me via email that I just reviewed. The main difference is that they are scanning via IP which doesn't account for the possibility of the IP Address changing.
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Re: Does your Copier Service Contract still reflect 1970's Analog Copiers?
Over my 15 years as a Sales Manager to 23+ independent dealers, I have seen many situations where dealers simply has far too simplistic service contracts that had not been updated ever. They mostly involve billable Pro Services, unstable Power Supply, two competitive vendors trying to flip each other's Service Contracts and Fuel Surcharges. (I have a large geographic territory with lots of driving.) I once sold two connected copiers to a law firm. They decided to upgrade from Novell 5.0 to...
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Re: Does your Copier Service Contract still reflect 1970's Analog Copiers?
Most copier brands now include the ability to email or fax the meter reads and service codes on a regular basis. I have never had a customer concern about this. Every Monday AM, I get a report from all of my recent copier installs. I have gotten pretty good at skimming these reports, seeing any problems and proactively dispatching a service tech. Customer really like the idea that I am electronically watching their copier.
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Re: MFP Refurbishing & Recycling
In Nova Scotia, Canada we are no longer allowed to dispose of copiers by taking them to the landfill. We must pay a local moving company $30.00 per hour (or send our tech to their premises) to disassemble the copier into it glass, metal, plastic & electronic components. These components are then placed in different bins for recycling. It can take approx two hours. The tech does not have to be delicate in the disassembly so wire cutters, crowbars and sledge hammers are now part of our...
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Re: Laser Technologies Earns Contract with Sharp Corporation
Hrmm, is this new language? I haven't see it put quite this way before. It's interesting anyway... I wonder who they "beat" to be "awarded" this great honor.
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Re: How to beat Global Industries aka Xerox
Are you saying your agreement covers third party software issues? So I can call your tech support if my MS Word stops printing? (even though everything else still prints).
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Re: Industrial Label Printers
Actually I think your advantages would be "one vendor, one invoice" and "the same tech you already know will work on that too". Art, here's the link for the Zebra printers: http://www.zebra.com/id/zebra/...oducts/printers.html
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Re: When was the last time you did a demo in your demo room?
the vendor's risk should be proportional to the customer's committment. If they will sign a contingent order then you treat them like a customer. Though, if the answer to this question is based on a cost justificaiton, it would depend upon how streamlined your dealership is... If your salemen are doing the networking then you are gambling with more money than if your dealership has a tech taking care of the fine tuning.
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Re: Ricoh Ends Relationship with Ratio
Let me further clarify my post. My understanding is this, Ratio Germany has filed for bankruptcy and no longer doing business. Ratio America is now its own entity and doing business seperately. They drive the Plotbase PM website and are selling Plotbase/Rip Cube etc. There is legal discussions that will allow Ratio to work with Ricoh. I think Ricoh recognizes the embedded is not sufficient but is tied legal on their actions. Also, Ricoh is still provide tech support for the controllers that...
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Re: Booklet printing with saddle stitch using Adobe Indesign CS5
That's great to hear, we need more people like Jason on the forums to help out. We all have a great deal of knowledge and we all need to share, every know when you'll need help and can't get answers from your tech support nor the manufacture! Kudos to Jason!
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Re: Does any National Copier Vendor still have their own in house leasing service?
In Canada, I have the strong impression that GE is trying to get out of the "small ticket" copier leasing business. Just last month, we did a Balance of Payments on a GE lease with a differnet leasing vendor (MCAP). Once we were funded, we gave the customer a cheque. The customer promptly paid GE. GE came back this week asking for a $400.00 Premium fee for early contract cancellation. The customer refuses to pay it. As this fee was not documented anywhere that we can find in the original...
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Re: Possibly moving to Ricoh....
Jack Daly said it best "People buy from people they like" I know a local RBS where the marketplace Manager let his #1 rep based on attitude Sure this rep sold but the Rep was not liked by his customers. Customers were purchasing from this RBS because they liked the Service Tech and Delivery guys. this showed me personally that its not just the sales guy who sales its everybody in the company.
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Re: Ricoh Ends Relationship with Ratio
Way late on this one, but thought I could clarify. Ricoh supports the Ratio controllers and will so long as there is a contract. Dealers, techs, and customers can still call Ricoh for help on these units.
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Re: The reason why Ricoh Bought Ikon
Art stated: "Geesh, so where does that leave the likes of KonicaMinolta, Toshiba, Kyocera and Sharp?" This specific Ricoh Press Release is a direct response to Konica Minolta acquiring All Covered, Inc. If you read carefully, there is no real newsworthy 'event' or 'announcement' in the Press Release, which is a statement in itself. The Press Release announces an 'intent' rather than an 'action' that has been taken. Sources tell me that this 'dog-and-pony' show was dressed up at an event held...
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Re: IKON steals University of Kentucky MPS contract from Lexmark!
Agreed, but lets just say the folks that wrote this have some "history" with Lexmark and they make sure to make Lexmark look bad every chance they have. Usually, when you see coverage of a big contract win, its more about who won the contract, not who lost it. Thats why I call it biased.
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Re: Dealer Management Software
I have been an independent consultant for the office technolgy industry since 1994 and in the industry since 1981. My primary focus has been on the OMD software system. eAutomate is a competitor of OMD which has been around for over 20 years. My experience with eAutomate is very limited (mainly word of mouth from industry collegues) but I have been told that the service contract invoicing (the profit bread and butter of the industry) and financial modules are not as flexible or capable as...
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Re: Dealer Management Software
Thank you both Rick and Jason. We will definitely have them go over service contract invoicing and modules in great detail when we view the demo to see if it will suit our needs- great tip. Jason- being a user of both systems, your recommendation will weigh into my decision. Thanks again!
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Re: MP201
http://www.ricoh-usa.com/downl...fmp201%2fmp201en.htm That's all I have don't have access to tech stuff sorry, can anyone else help Jomama?
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Re: MP201
They do keep on truckin', I'll give you that. With the big push to MPS, however, customers are looking to move to more of a distributed printing model instead of centralizing on a few big MFP's. Additionally, MPS has forced everyone to learn how to service HP devices if they didn't already, & anyone can pick up faster HP A4 desktops from Tech Data, & the CPP will be very comparable. I love having Lexmark to fill this whole that Ricoh has left. For the same price as the Ricoh, I can...
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Re: Drum Yields
A short discussion about copier vs printer yields. The document is a bit old but the main points are still valid.
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Re: What are some good talk tracks for Non-Xerox users?
For starters, everyone is happy to say they are happy with their current provider to get you off the phone! Believe nothing of what you hear and half of what you see is something my father always said, doesn't make much sense but he always said it! Selling today is a lot more complicated than years ago. When I started, you would whip out the yellow pages, pick a type of business and just start making cold calls. The pitch was simple something to effect "Hi this is so and so, and I'm calling...
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Re: MPS And Profit
There are a number of factors that impact start-up cost for MPS clients. In the traditional "copier" world, prior to putting machines under contract we would inspect them, perform service to bring it up to spec and bill the client. In MPS, we just put them under contract, so the start up cost can be virtually nothing or cost an arm and a leg depending on the condition of the machines that are being placed under an MPS Agreement. Another factor is how much toner the client has on hand prior...
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Re: Judge approves a $4.9 million settlement to businesses who were charged payment incre
A judge ruled in favor of a class action lawsuit involving businesses nationwide, including ones from South Florida. South Florida businesses that are part of a larger class action lawsuit against two companies were awarded a portion of a final settlement of $4.9 million after the judge ruled in the class’s favor, a press release said. “Approximately nine thousand class members nationwide were included in the settlement,” said Lance Harke, lead attorney for the case from law firm Harke...
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Re: Ricoh's move into videoconferencing
Not necessarily a good thing. Its just one part of its new "ecosystem" of information and communication technologies that go beyond print. I could see this tech having a similar impact on meetings as GotoMeeting or Webex did when they came out, which I use a lot. Who knows if Ricoh has the tech or vision to make it work. They are just saying they are going to try. I could see this being a good fit for armed services, government, major corporations, and distributed mid-size corps.
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Re: Q. How does your company handle networking charges?
Assuming we've used the 2 hours per machine connectivity time that we include for each install and that this isn't resolving issues that we created, this would be billable at an hourly rate in the neighborhood of $100 per hour. Depending on availability, the work would be done by either an SE, break/fix tech or a member of our Network Services team. We are an independent dealer in the Southwest that provides either hourly support, block time or full-on Managed Network Services. We can do the...
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Re: Q. How does your company handle networking charges?
1st 90 days, all inclusive, with no time limit on hours required to get the customer to say they are happy. Thereafter, billable at $95.00 per hour onsite. Dealer, Canada
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Re: Q. How does your company handle networking charges?
Mid Sized Dealer. Sad but true, we eat it the majority of the time. We give it away. I personally spend about 5 hours a week on the phone doing IT tech support or on web-ex webbed into customer's PCs fixing IT issues instead of selling equipment. Its frustrating but we've never found the right place to draw the line between being the nice guy and when to charge the customer without upsetting them.
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Re: Q. How does your company handle networking charges?
I think we all struggle with where to draw the line. The point I make with my Sales force, as well as with my customers is if you come in one day and you can't scan to email, but it was working fine yesterday the customer perceives this as "my MFD is broken" because one or more of the functions have stopped working. But most of the time nothing on the MFD is broken. The configuration is the same as it has been for the last 6 months (or 2 years). What most often has changed is something on...
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Re: Printing Envelopes Reliably on MPC300
John: I have zero of these in the field, can't help you here. My only thoughts is that the engine used is the same as the C431dn printer. I'm not a tech, however my first thought would be to change the feed tire and see what happens. Can anyone else lend a hand???
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Re: Green not printing correctly on Ricoh MPC4500
John, There is a simple test to figure out if it is the MFD or the Print driver. Put an original on the glass and make a copy of an original that has the correct color green. If it copies OK the copier is OK, and you need to focus on the print controller or print driver. If it copies and the green is bad on the copy then focus on the Copier. If the copier is off on the color you won't get it right on the driver. You need a break fix tech to adjust or fix the copier. as a side note remember...
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Re: Q. How does your company handle networking charges?
On average, business computers are replaced every 5 years. That means (on average) 20% of all computers are replaced each year. If you did NOT charge for reinstalling drivers, you would need to employ someone (or several someones) full-time to drive around reinstalling print drivers on every client's computer they just replaced. It seems those customers most unwilling to pay are also those most unable to accomplish simple tasks such as reinstalling a print driver on their own. Funny story:...