Tagged With "conversation"

Art, this article is a quandary that I'm sure everyone's experiencing more of. It's often you field the email request or phone request with the information they think they need and "just send me a quote". Unless they're a solid customer I almost always push for and get the appointment. I usually leave a voicemail, but not with the information requested, typically I ask for a call back and then also follow that up with a quick email saying I left a voicemail, give me a call back. I can attest...

Art, well put and so true. We have to use the technology advances of email and vmail to keep up with the pace. We have to be very careful on choosing between the live personal transaction or electronic. First, if someone doesn't know who you are through a preceding live chat, there can be misinterpretation of what you leave them. They may not know how to take it, or ignore it regardless if the message conveys value. We always need to take into account that we don't know when an electronic...

TML Hopefully our VP of Major will be in today and we'll find out how that went. I will let you know. Art

John I'm going back to the eighties now, I will not email, fax, mail or give a pricing over the phone. If that's not acceptable for the client then they can go find someone else.

In the scenario your VP asked you about, I would let them know our typically delivery/install process and the associated timelines and would ask if they would like me to email them the necessary paperwork or schedule a time to review it together. If the contact says yes, we're likely moving forward in the process. If he says no, it makes it easy for me to find out why he is asking & gives me a platform for uncovering and addressing his objections. I would withhold any mention of...

Cone of Silence Muchof the content that I use for my blogs comes from the daily grind of selling hardware & software. There will be days when I hear something unique,have a conversation witha client or aspark if imagination that will cause me to write. Actually, yesterday wasone of those days.Our VP of Major Accounts came over to my humble abode of 24 square feet and asked me about an he email he had received from a potential...

Since the invention of xerography, copier sales people have possessed one critical skill: they are able to drive conversations. As we step into the bold new world of social selling, nothing changes. Until you start a conversation with someone, nothing happens. The Art of Social Conversation In face-to-face encounters sales reps look for any way to start a conversation. Sometimes the topics are business-related. Other times they are more personal.  Whether you are talking about a...

In a previous post, I posed the question, "Should copier sales reps leverage the power of branding to differentiate themselves to rise above the noise?" My answer, an absolute yes! I don't care if you sell Ricoh, Canon, Konica Minolta, Xerox, Toshiba, Sharp, Kyocera or the other multitude of manufacturers; they are all copiers which do virtually the same thing. "What you do makes a difference, and you have to decide what kind of difference you want to make", Jane Goodall Dealer Principals,...