Tagged With "Osterman Research"
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Re: Will outside Sales Rep's go away?
@Monte I hope/think that even though buyers will research online that they will still want some interaction with a salesperson. If in fact the manufacturers allow the sale of high end MFP's online then the dealers will have to change a lot of how they do business. My hope though is that it does not come down to this. I buy a lot online and my wife grocery shops online and has them delivered to the house, BUT I don't look at most things like groceries. I want to go talk to my insurance agent.
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Re: Will outside Sales Rep's go away?
@Old Glory I don't think they will walk away from servicing the car also. The service department will need the business. However the owner of the company can set the mark with giving "preferred service" to clients that buy from them. I don't know when it comes right down to it, I can spend hours researching cars, reviews and pricing before I buy on-line. How much could I really save? $1,000 or $2,000 could that really be worth it, if I spend 40 hours doing the research or would I pay a price...
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Re: Those Magnificent Men and Their Copy Machines
Hey Art, Really admire your efforts in our industry and with your blog. Its been a long time resource to keep me updated in our industry. I will be celebrating 14 years at Martin Group, and was happy to see us represented in the list above. We are as enthusiastic as ever in supporting our communities, and below is a quick write up we refreshed to be current. Martin Group in Lake Geneva, Wisconsin: Is a regional power house in the office equipment community. With 35 years in the industry, and...
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Re: Is This the Beginning of the End for the Padding of Lease Rates?
Here is a report from leasingnews.org. One of their legal editors is doing a three part review of this legislation. Leasing News Exclusive: State Senator Steven Glazer and the genesis of CA SB 1235 (Part 1 of 3) By Tom McCurnin Leasing News Legal Editor This is important not only if you are doing commercial business in California, but this may affect other states. If you are new to this, here is legislation passed both the assembly and senate, awaiting California Governor Jerry Brown’s...
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Re: Is This the Beginning of the End for the Padding of Lease Rates?
from today's Leasing News. Ralph Petta Reaction to Tom McCurnin's "Is the Disclosure Too Complicated? of SB 1235" [ http://leasingnews.org/hires/petta_ralph2018.jpg ] From: Ralph Petta President and CEO Equipment Leasing and Finance Association 1625 Eye Street, NW * Suite 850 Washington, DC 20006 "Allow me to take exception and set the record straight with respect to Mr. McCurnin's statement in his September 21 article(1) about passage of disclosure legislation in California, SB 1235 that...
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Re: Around the Word with Konica Minolta
Konica Minolta Business Solutions Enters Predictive Healthcare Analytics with Value-Based Care Platform August 13, 2018 11:30 ET | Source: Konica Minolta Business Solutions U.S.A., Inc. Ramsey, NJ and Foster City, CA – August 13, 2018, Aug. 13, 2018 (GLOBE NEWSWIRE) -- Konica Minolta Inc.’s (Konica Minolta) Business Innovation Center (BIC), technology innovator for the healthcare industry, announces today the company’s breakthrough entry into the healthcare analytics market: a Value-Based...
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Re: Around the Word with Konica Minolta
Konica Minolta Again Joins the Fight against Childhood Cancer Ramsey, NJ, Aug. 15, 2018 (GLOBE NEWSWIRE) -- Konica Minolta Business Solutions U.S.A., Inc . (Konica Minolta) today announced they will again support Tackle Kids Cancer, a philanthropic initiative on behalf of the Children’s Cancer Institute at the Joseph M. Sanzari Children’s Hospital at Hackensack Meridian Health Hackensack University Medical Center. As with last year, Konica Minolta is partnering with THE NORTHERN TRUST...
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Re: "Green Jobs"
Nope, I didn't: "The study released today was conducted by academics from the University of Illinois, who used an online questionnaire of nine questions. The scientists approached were listed in the 2007 edition of the American Geological Institute's Directory of Geoscience Departments. Two questions were key: Have mean global temperatures risen compared to pre-1800s levels, and has human activity been a significant factor in changing mean global temperatures? About 90 percent of the...
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Re: Sales Management
I think it is obvious what you do with people who don't want to work. It is just as obvious what to do with people who DO want to work! Incentives can be a great way to move a product or idea, but dis-incentives are more personal and can be very disruptive for that individual (ie: income tax, sales activity micromanagement). I am a firm believer that good salespeople like to behave as if they run their own business. When governing bodies try to enforce restrictions, penalties, and/or lessen...
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Re: Panasonic Canada discontinues A3 Copier Distribution March 2011
Panasonic Takes Aim at Fast-Growing A4 Class MFP Market Company to emphasize growing A4 MFP format in response to customer demands SECAUCUS, NJ (February 4, 2010) — Panasonic System Networks Company of America today announced plans to substantially increase its footprint in the burgeoning market for A4 multi-function products. The A4 market has undergone rapid growth and is emerging as the de facto standard in the marketplace. As a consequence the A3 market has been fading and will no longer...
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Re: Things to Think About!
So, I'm browsing through the new Readers Digest (okay, old fashioned yes, what can I say?!) this weekend, and lo and behold that very advice about the GPS and remote and the texting and the pin was in it. The story is called "How to Find Anything." This brings up a bigger rant, and if you'll bear with me a second.... I'm getting very tired of Internet foolishness getting passed along as actual truth by legitimate media who no longer bother to take the time to validate their stories. Whatever...
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Re: CBS NEWS REPORT ON COPIER SECURITY
Art, this is a serious issue. This is no different than hard drives in our computers, laptops, netbooks or anything that uses a HD. They are all storing electronic digital magnetic information. Those that have encryption are not safe if you know what you are doing. These encrypted containers can easily be tapped and opened. If you don't believe me do a little research on computer forensics. http://en.wikipedia.org/wiki/Computer_forensics This has been an interest of mine that is quite...
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Re: Digidocflow help!
I am pretty sure it is running on both it was integrated with at least one Ricoh MFP. After some research because of this integration and direct connection with the Ricoh MFP then I will have to come after it with much more customizable and robust solution that will be integrated with Sharp technology. Thanks for you thoughts.
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Re: Colortrac Inc. Distributes its SmartLF Wide Format Scanners via Promark Technology
Colortrac Announces Financial Results and Growth in Scanner Sales Colortrac Inc. Colortrac has achieved record unit sales, revenue, and profit in their financial year ending April 30th 2010. Not including new business from OEM agreements, worldwide unit sales of Colortrac brand SmartLF large-format scanners increased by 24 percent over the previous year. Colortrac's consolidated result (unaudited) shows that group revenues increased by 42 percent to GBP £7.3 million, with a corresponding...
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Re: Industrial Label Printers
Both Zebra and Toshiba are significant players in this market. After more research, these products are widely available from PC distribution so margins will not be as high as I hoped. For the sake of a one day technical training course, you can be in this business.
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Re: Construction Paper through a copier
I dn't know of any mfp/copier where construction paper is recommened. I would find out the model number and do your own research and prove to customer that either the KM rep is not stating the truth or produce documentation that the Ricoh can do it. I'm better dollars to dougnuts the KM can't. How about hearing from some the KM reps we have on the forums? Please help?
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Re: Top 9 Blunders that B2B Sales Reps Make
Blunder #2: They ask obvious questions. What they do: They ask lots of questions that could have easily have been answered by searching the Internet. Why they do it: They figure they can wing it, usually because they’re over-confident in their ability to make the sale. What happens: They end up wasting valuable one-on-one time with a busy customer who has other things to do that provide a free education. Your Action Plan: To avoid this blunder, always research the customer thoroughly before...
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Re: Samsung Pushes Into Crowded A3 Market
I've never liked the GUI's on their A4's, I thought it was a more print centric device. If their GUI remains the same, I'm thinking tough existing A3 customers will have a tough time with the interface. I think the MSRP for 25ppm device is high, sctually very unless it comes with an additional paper bank and finisher. So far that's it from me, I haven't had the chance to do much research on these devices.
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Re: MP201
Thanks for that Art. A little research shows that Mail to Print is set up like internet faxing (like that helps alot) Which would explain why no 3rd party app is required. So why does HotSpot need the subscription? Anybody know much about this feature?
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Re: MP201
I quess that's why the system now comes with PSIII, tho enable the mail2print feature. I have questions also! Why would I need hot spot when I can have mail2print? Are there any other limitation with mail2print other than if you send multiple attachments only the first attachement would be printed and the fact that mail2print does not support hi compression pdf. I know there's the cost of the PSIII when working with the other mfp's to enable mail2print. But what's the cost to use the Hot Spot?
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Re: Quake in Japan
(Updates with Honda, Nissan closures beginning in fifth paragraph. See {EXT2 } for reports on the quake.) March 11 (Bloomberg) -- Companies including Sony Corp. and Toyota Motor Corp. halted output at plants after an 8.9- magnitude earthquake struck off the coast of Japan, damaging production facilities and causing power outages. Sony halted and evacuated six factories in northeastern Japan, said Yasuhiro Okada, a spokesman at the Tokyo-based company. He said the company was assessing the...
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Re: Quake in Japan
Miyagi and its surrounding areas include major manufacturing and industrial zones, with many chemical and electronics plants. But early reports from the area were sketchy and it was not clear if some plants were shut simply due to a lack of power or because of quake damage. Miyagi, the area most affected by the quake, accounts for 1.7 percent of Japan's gross domestic product (GDP), Macquarie Research said.
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Re: Tohoku Earthquake Wreaks Havoc on Printer Industry Supply Chain
This was an article from the NY times over the weekend! SHIBATA-MACHI, Japan — When the ground shook violently on the afternoon of March 11, the ceiling collapsed in part of the huge Ricoh copier factory here, exposing the vents and wires above. The offices at the Ricoh plant near Sendai are still in disrepair; workers have focused on restoring the factory and production. The ceiling is still not fixed. But employees are back at their posts, working under temporary lighting and wearing hard...
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Re: Ricoh's move into videoconferencing
I familiar with the new system, however have not had a chance to research it. One item I found was mondopad for about $6k. Keep in mind with the Ricoh device, that one of these unified communication systems is needed for each location and I believe the MSRP is $2,500 each.
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Re: Color Print Control
We default every color device we install to black & white. Are we losing some revenue on CPP contracts as a result? Of course we are. Is this money the client would spend if they were not covered under a toner-inclusive agreement? No, because there would be no black and white documents that would accidentally use color toner. If part of our value proposition is to help a client reduce the expenses associated with managing their printing systems by creating a strategic outsourcing...
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Re: Scan to folder and Vipre
Just out of curiosity. Are you in sales or a systems analyst? It seems like you have spent considerable amount of time if you are a sales person on one item that I service tech could resolve. Computers have been a hobby of mine for the last 25 years and Vipre is a very good AV that more and more people are switching to. You will not find a good AV comparative because the makers of vipre have to release the right in order to go head to head. I have been talking to them for quite sometime to...
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Re: Color Print Control
I'm definitely going to do some research with our OEM's to find out how black pages are billed if color is selected in the driver but that only black toner is used to print black pages. Based on a few cases I've had with customers that received massive color usage invoices without receiving any additional supplies, I'm thinking that all pages are billed as color, at least on RFG systems.
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Re: Selling is dead. The Customer Community killed it.
Well written blog, however I as agree with many of the points in the blog. For example: 1. Selling is not dead; it has changed and will continue to change. As the author finally arrives at near the end “old selling” is dead. As buyers change, great sales people have to change with them. Selling is alive and well, it has just changed. 2. Buyer communities did not kill selling. If anything, they can help it. If your company is doing a good job and made a name for itself then the buyer...
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Re: Would you loan this Company money "part 2"
montecore, you must have done some web research right? I have a Ricoh watch was given to me by Hede Nonaka while I was in Japan. Ricoh is the right answer!! Congrats.. I'll start another one next week or if someone else would like to post thier own, I'd like to guess too! Email me for details and I can show you how to cut an paste htl in forums. Art
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Re: Proximity Card Reader
I just did some research on vendapin card readers, it's an RFID card, used much like a debit card. The card reader can be inserted in the coin op unit or can work as a stand alone.
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Re: Toshiba TEC (and OCE) partner with Memjet
I just caught this, seems all is well with memjet and silverbrook! Memjet Legal Issues Resolved Friday, May 04, 2012 Press release from the issuing company Memjet today announced a key agreement that clears the way for the continued commercialization of Memjet's revolutionary color printing technology. Under the agreement, Memjet will assume direct ownership and control of the intellectual property portfolio related to the Memjet technology, which includes some 4,000 issued and pending...
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Re: Can the new MP 2852 (& 2352,3352) Print from a Macbook without Postscript?
Can anyone help with this, I'm on vaca and don't have the time to research.
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Re: Japan's Sharp Corp plans to sell its copiers and air conditioners businesses
DAIKIN INDUSTRIES, LTD. is a manufacturing company has three business segments. The Air Conditioning and Freezer segment manufactures and sells housing equipment, such as air conditioning, air purifiers and water boilers; commercial equipment, including package/spot air conditioning, water chilling units and turbo refrigerators; marine equipment, such as marine container air conditioning and ship freezers. The Chemical segment supplies fluorocarbon gases, fluorine resins, chemical products...
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Re: BTA's Capture the Magic District Event - Nov. 15-16, 2012
NEWS RELEASE For Immediate Release For More Information Contact: Oct. 10, 2012 Brent Hoskins Executive Director Business Technology Association (816) 303-4040 BTA West to Host Capture the Magic Nov. 15-16 in Las Vegas Kansas City, MO — On Nov. 15-16, 2012, the Business Technology Association’s (BTA; www.bta.org ) West district will host its second annual Capture the Magic event at the Mandarin Oriental in Las Vegas, Nev. Dealers who register by Monday, Oct. 15, will receive a $50 on-site...
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Re: 3 Days !!!! You call that Service? Really?
Art, quite a few years ago I copied from this site one of the most profound things that I had read about Customer Service. I've tried to search your archives with no luck so I'll re-type it here and if can find the source to attribute please post since it is not my intellectual property. Here goes . . . WHAT DO CUSTOMERS REALLY WANT? For years businesses have struggled to answer that question. Along the way slogans and discussions have come and gone - about customer satisfaction versus...
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Re: Sharp Announces New High Performance Workgroup Document Systems With Second Generatio
SSG that is good info....thanks for sharing but this is really not that hard. You can use google print to send a print job to workstation that is running google chrome and configured with the local printer. I have done this from my living room as a test to 3 different printers and walked into the showroom when I got to the office and went around a retrieved all the print jobs. This is a FREE solution once configured properly. I have not heard of Breezy before so will have to research that to...
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Re: XRX Refinancing debt
Xerox Posts Net Loss Under Old Accounting By Franklin Paul NEW YORK (Reuters) - Xerox Corp. (NYSE:XRX - news) on Wednesday posted a first-quarter net loss versus a year-ago profit and an 11 percent drop in revenues -- unaudited results that are subject to change under an agreement with federal regulators. ADVERTISEMENT Three weeks ago, the Securities and Exchange Commission charged Xerox, known for its printers and photocopiers, with using accounting tricks to distort financial results from...
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Re: XRX Refinancing debt
Xerox Comments on Ratings Action By Moody's Xerox Corporation's chief executive officer comments on the ratings decision by Moody's Investor Services, calling it "inconsistent with the company's progress and momentum." "Our performance demonstrates that we have significantly improved our operations and strengthened our liquidity. We have consistently and effectively executed on every element of our turnaround plan and have clearly set the stage for a return to full-year operational...
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Re: Toshiba Press Releases
January 21, 2003 - Toshiba America Business Solutions Acquires Hotz Business Solutions Toshiba Reinforces Strategic Growth Plan With Purchase of Leading Kansas City Office Equipment Dealer IRVINE, Calif., (January 20, 2003) - Toshiba America Business Solutions (TABS) today announced that it has acquired Hotz Business Solutions (HBS) of Kansas City, Mo., a leading independent office equipment dealer in the Kansas City market with five locations throughout the states of Missouri and Kansas.
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Re: Seperator Pages?
Is your customer really sure they want to go there? Keep in mind that EVERY job would be seperated and count a click on the meter. First of all, I'm not sure but I think that the seperator page (or banner sheet) would be treated as a separate print job adding to the network traffic. Regardless, consider the costs: 20,000 prints per month @ $.0075/copy and $.01/sheet of paper. If the average print job is 15 pages you have added $840/year to your costs ($2,400 over 3 years) If the average...
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Re: Seperator Pages?
I'll try to remeber to look at this Monday...there might be a couple of options here but I need to research it: 1. If your set up is Client/Server, can't you turn banner pages on at the server and it will generate them? 2. If printing peer2peer (SmartNet Client,etc.) banner pages would be turned on at the individual workstation. 3. Some network cards can create their own separator pages. Thanks! Lee
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Re: Minolta (Monica) BETRL gives em 5 *'s
Minolta Co., Ltd. President Yoshikatsu Ota announced that the DiALTA Color series CF3102 and CF2002 copier-printer-scanners each received the "Editor's Choice Award" in the color copier category from Better Buys for Business and the "Five Star Exceptional Rating" from BERTL (Business Equipment Research & Test Laboratories). We are very proud that the CF3102 and CF2002 received the "Editor's Choice Award," matching the success of their predecessor, the CF2001, and the "Five Star...
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Re: 2035/2045 SMTP Authentication
Well Shame on Me, looks like the machine that I was dealing with on the SMTP Authentication was a 1232 NOT a 2045. BUT....There is a way on an exchange server to open up the address of the copier to allow it to send without authentication. This is something that the network admin at the company that you are dealing with will have to do. I am going to do some additional research on this one for you as well. Sorry for the misleading info. Graham
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Re: Weekend Notes from the copier industry!
WEEKEND MFP INDUSTRY NOTES 8-5-07 The following is a quick review of copier/MFP industry news from industry publications. - The U.S. Supreme Court ruled that it is legal for manufacturers to create a mandatory minimum selling price for their product. The case was decided regarding a store that sold women’s clothing, that ran afoul of the clothing manufacturer’s rules. Unknown if any copier manufacturers will adopt this policy. - A group in Australia at Queensland University, is claiming that...
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Re: "cover page"
there are a couple of workarounds for this, the first is to setup a custom print ikon withthe rpcs driver that adds a front or back cover to each job that is printed, however you will have to set this on every pc and explain to the users theat they have to use this icon when printing. Will get back to you on the second one, nust do a little research!
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Re: Sales Tips
The very first rule about selling anything is you have to believe in what you are selling. How many sales people do you meet and you know straight away that they don't believe in what they are selling because you can feel it when people are lying to you. I have quite often got that feeling from used car sales people because they often know they are selling you something that you will be having trouble with later. Most of the time people sell cars because they are having trouble with them or...
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Re: RBS Continues to Dump Machines & Make Dealers Look Bad!
Here's some more on this: The attempt to reduce or to eliminate predatory pricing is also likely to reduce or eliminate com petitive pricing beneficial to consumers. --Harold Demsetz Predatory pricing is one of the oldest big business conspiracy theories. It was popularized in the late 19th century by journalists such as Ida Tarbell, who in History of the Standard Oil Company excoriated John D. Rockefeller because Standard Oil's low prices had driven her brother's employer, the Pure Oil...
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Re: Postscript and Windows Authentication
found this, hope it helps, I am still doing some more research, please let me know if this works or not Depending on the combination of printer job authentication level and printer job type, the machine may not print properly. Set an appropriate combination according to the operating environment. User authentication is supported by the RPCS and PCL printer drivers. Machine Settings (displayed on the control panel) Printer Job Types [User Authentication Management] [Printer Job...
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Re: Sales Tips
Research your target companies individually, discovering as much information as needed before your sales call Find detailed people listings that include biographies (when available) and job titles Read about a company's products and operations so you can tailor your sales pitch to show how your product can fit their needs Access a database of over 23 million companies Receive news updates via email about your prospect companies