Tagged With "Director of Channel Sales"
Reply
Re: What's the weirdest place you've sold a copier to?
Lol, those were two good ones! I can't remember if I've ever had weird sale.
Reply
Re: All Ricoh A4 devices = no stapler
If it helps, Canon A4 staplers are usually around $900 whole sale.
Reply
Re: All Ricoh A4 devices = no stapler
$650 on a B&W A4, $615 on a color A4. Ricoh is missing the boat one this one...
Reply
Re: Brent Hoskins Celebrates 30 Years With BTA
Congrats Brent! You've been an awesome steward of BTA for the last 30 years! Now let's hope for another 30!
Comment
Re: COVID19 "Remote Working" Day Forty-Three of Sales
I just created my own YouTube channel doing product videos with future ones planned mostly focussed on MS365. https://www.youtube.com/watch?v=_OotckdOtEg ... and I am working Linkedin a lot more in different ways. Most of the people I know say they have never gotten a lead from Linkedin. They think of this site as a static business card talking about who they are and not what they can do for the customer. They never post to Linkedin. Like most things, Linkedin requires almost daily work to...
Comment
Re: COVID19 "Remote Working" Day Forty-Three of Sales
SSG that's an awesome video! You can send links to clients, and direct them to your channel. It's a virtual demo that keeps on giving. Kudos I have some of the same issues with getting appointments through Linkedin, however I know of several peeps that use Linkedin as their only source for prospecting and they are doing well. I will keep working it since I have a Navigator account now
Comment
Re: Post-Virus We Must Defeat The Zombie Companies!
Although I am 60% on board with your move to A4 strategy, most of the rest of the stuff you are posting is "knocking it out of the park"! I would like to see a poll. As a business owner, during COVID-19 would you prefer? 1). No lease payments for 90 days 2). 1/2 price lease payments for one year The auto industry is pushing no payments for 90 days but I think business owners are more concerned about cash flow for the next year. I think the correct strategy is to offer as part of your...
Reply
Re: Will outside Sales Rep's go away?
@Monte I hope/think that even though buyers will research online that they will still want some interaction with a salesperson. If in fact the manufacturers allow the sale of high end MFP's online then the dealers will have to change a lot of how they do business. My hope though is that it does not come down to this. I buy a lot online and my wife grocery shops online and has them delivered to the house, BUT I don't look at most things like groceries. I want to go talk to my insurance agent.
Reply
Re: Will outside Sales Rep's go away?
I’m a little late to this party but had the thread open since it was posted. As a 35 year old i straddle the “millennial” and old school gap (in my opinion haha). There is value of ordering things online that can be commonly used or even basic electronics. But if it’s anything above basic, I still believe talking to someone even if on the phone, pays dividends. We recently bought a new vehicle for my wife and explored for weeks online our options, the new vehicles options, what the price...
Comment
Re: When is Net New Business not Net New Business?
Interesting perspective. We constantly have the talks about competitive machines we took on service, especially brands we don't carry. I tend to consider is taking a Konica on service and then a year or two later upgrading it to our equipment net new business from the sales side. Obviously we had net new business on the service side but not net new for "x" with the equipment sale. I'd be interested to hear how others see this. I hear a lot of people say it doesn't matter but if I bring a...
Comment
Re: When is Net New Business not Net New Business?
I was wondering if the subject of those customers who were acquired through service was going to come up, & Jason's comment is certainly "food for thought"... In his example, he brought on the service customer (with the obvious intention of upgrading them at the first opportunity) & the dealer gets a contract & machine sale that they otherwise wouldn't have. Sounds like net new to me. In my experience, though, most of these service to machine sale conversions are from customers...
Reply
Re: Charge for IT support
We had never charged for it after the sale until about 6 months ago due to people calling all the time for driver installs, scanning issues related to their internet etc. We used to offer an optional network/it yearly agreement and people would decline and then start calling for help. We decided to send out, initially an opt-out to ever customer who had current devices, and after every sale send one out. We did it as an opt out due to the fact that customers would decline the option and...
Reply
Re: up against the Xerox Phaser 7800 with a SP C831dn
Thanks and congrats on your sale and the others. Also thank you for the link and your advice. The company is a small design firm and I don't think they go all out with the Pantone matching and that calibration tool. I will let you know if I sell it.
Reply
Re: Kyocera SWOT
Kyocera Guy, Way to earn the title! Thanks, man. To give the rest of the P4P crew some food for thought, here is what I have so far: Strengths Emerging as Europe Market Leader, Could be Replicated in Other Regions Ceyoniq ECM Acquisition a Bold Move, Solutions Goal $332M to $830M by 2018 HyPAS Platform Well Respected, Hybrid Java/Web Services has Potential Solid US Dealer Channel, Strong Partner Relationships and Value Proposition A4 MFP and SFP Expansion Creating Extremely Comprehensive...
Reply
Re: The Death Of The B2B Salesperson [Infographic]
Art, I call Bull ****! At least for our industry, the copier industry! This may be true of a commodity (like envelopes, or coffee, or even a PC) but copiers, really MFDs require a lot of attention, both before and after a customer buys it. This article seems to be written by an old brick & mortar company that successfully transitioned to internet sales. This will work for any company that drop ships their products. And I agree that the MFD manufacturers would LOVE for this to be, or...
Comment
Re: Top Ten "Why Copiers Should Have Warning Labels"
Ty Jason! Had fun with this!! Ty for the email about your rep, that was very humorous sale!! Maybe post in on the forums?
Comment
Re: The A4 Challenge or Opportunity
In my experience A4 machines are as much or even more hassle than an A3 machine to install and train which I do myself for the customer but my income off of the sale of the A4 device is a fraction of what it would have been had I sold an A3. Beyond that most A4 machines lack a document feeder built to handle the page volumes of walk up copying and scanning my customers do. At the end of the day I have to make a living so I spend my time on A3 opportunities.
Reply
Re: Another Ricoh Dealer Takes on Konica Minolta
KenMark Office Systems Joins Elite Konica Minolta Dealer Channel Massachusetts-based Company to Offer Award-Winning Lines of Konica Minolta MFPs, Production Print Systems, Printers, and Software Solutions Ramsey, N.J. and Mashpee, Mass. - September 15, 2009 - Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a leading provider of advanced imaging and networking technologies for the desktop to the print shop, today announced that KenMark Office Systems (KenMark) of Mashpee,...
Reply
Re: Is selling at cost the future for print hardware?
Interesting approach to the sales process. Strikes me the next promo is for 10% below sticker price...of course unlike cars, manufacturers don't put a sticker price on MFP's to advise the public what the price is supposed to be. At this point we find the margin we are able to obtain on most sales of hardware barely covers the cost of sales for the product...any business profits come from services bundled around the hardware, either connectivity plans, support plans, supplies for colour etc.
Reply
Re: UPDATE 3-Canon buys Dutch Oce for $1.1 bln, fights Ricoh
KM has strengthened itself dramatically in the past 5 years and while losing this distribution channel is a kick in the rear, the biggest impact will be losing the high end Oce'. Would tend to think that will lead to KM getting deeper in bed with Kodak. I worked for Oce' for two years and frankly they are going to have to learn how NOT to sell on the lowest price now that they are being directed by Canon.
Reply
Re: A Funny Thing Happened on the way to the Copier Demo/Appointment
Had a demo years ago on a fax machine. Had a big wheel from corporate wanting to do a ride along with a rep for the day. Customer wanted to see quality and asked one of their customers to send a test fax. As all the admin complained about the speed, the corp guy explained that a very detailed fax would take more time because of memory issues. As everyone crowded aroud the fax to innspect, a very vivid porn image was reproduced with striking detail. We made the sale
Reply
Re: UPDATE 3-Canon buys Dutch Oce for $1.1 bln, fights Ricoh
Canon and Océ: More Details Canon and Océ: More Details By Cary Sherburne on November 19th, 2009 Océ management conducted a well-attended press teleconference today to provide further details of its acquisition by Canon. Jan Hol, who was interviewed earlier by WhatTheyThink, was on the line from Europe, and North America was represented by Mal Baboyian, president, production printing systems, Océ North America, and Joe Skrzypczak President and CEO of Océ North America. Océ reiterated that...
Reply
Re: Is selling at cost the future for print hardware?
Not true. But car dealers routinely "train" using whatever version of the truth they think will make a sale.
Reply
Re: Questions about Xerox's MPS Offerings to SMB Customers
Hey Art, I have not heard of the XPS program. But Xerox has alot of flavors of MPS, thats for sure. So far it looks like Xerox has a well developed direct-to-enterprise MPS program through Xerox Global Services (XGS). This has been around for a while, but they recently "announced" it as Enterprise Print Services (EPS). Four components: - Office support - Remote worker/device support - Production and mailroom support - External doc procurement (outsourcing) Its pretty all-encompassing. Thats...
Reply
Re: Scan in One City, Print in Another
The mind boggles! So the customer has the software applications that you reference and you are trying to find them a 'cheap' 'solution'......? Why? They have spent tens of thousands of dollars on those applications..all of which enhance their productivity as a law firm. You have a comprehensive solution to leverage (i.e. make work better!) each of their committed software applications and you think it might be 'expensive'? Come on, you have done more than most competitors simply by the fact...
Reply
Re: Ricoh Pro C720
Just a guess, but this is baxically a slowed down C900 so I would think it would be handled like the C900 in the dealer channel.
Reply
Re: Panasonic Canada discontinues A3 Copier Distribution March 2011
Panasonic Takes Aim at Fast-Growing A4 Class MFP Market Company to emphasize growing A4 MFP format in response to customer demands SECAUCUS, NJ (February 4, 2010) — Panasonic System Networks Company of America today announced plans to substantially increase its footprint in the burgeoning market for A4 multi-function products. The A4 market has undergone rapid growth and is emerging as the de facto standard in the marketplace. As a consequence the A3 market has been fading and will no longer...
Reply
Re: Lexmark A4 lineup
Advantages: There are 16 unique products that are only available to the Business Solutions Dealers. These products have a more aggressive price point and the CPP is lower than the products that can be purchase online or thru the VAR channel. There are embedded solutions for specific verticals that can be downloaded via the web (Virtual Solutions Center) and immediately uploaded to the machine. For example, the Education Station allows teachers to create test/quiz templates along with...
Reply
Re: The Next One
I confirmed this w/ my Lexmark DSM, but he says that the re-branded models they're providing for Ricoh will not have the same solutions set as the Lexmark systems available through their BSD channel and that they should have a higher CPC. I'm not sure what the launch date is, because it was originally supposed to be first quarter of this year, but maybe my Lanier DSM meant Q1 of their Fiscal Year, which would mean after March.
Reply
Re: Matt Espe named CEO of Ricoh Americas Corp
Mentioned in the Dealer Conference Call: Committed to Dealer Channel (6 times) Committed to "Rules of Engagement" (3 times) interesting comment: "ways to support your leasing needs" by Hickling or Hicklin "this multiphase process will take time"
Reply
Re: Ricoh Ikon Letter
4. Will your branding change? For the foreseeable future, we will maintain a separate Ricoh Business Solutions channel and IKON channel to ensure consistency and continuity with our Dealers and customers. 5. Will this announcement impact how I use iSuite or PartsNet? No you will continue to utilize iSuite and PartsNet in the same fashion currently being used and will see no changes to the systems as a result of the integration planning. At your service...
Reply
Re: Ricoh Ikon Letter
Email I sent to the email address referenced above: How will the changes that were announced today affect the RFG Dealer Channel? I work for a Lanier Dealer that was formerly a Gestetner Dealer. One of our primary concerns over the past several years is that RBS & IKON consistently undercut us on price, not only for hardware but also for service & supplies, which is where we make our profit. Additionally, there are currently 9 other entities (including RBS & IKON) in the...
Reply
Re: Matt Espe named CEO of Ricoh Americas Corp
Not only that if you look back on posts from the P4P Hotel, Ikon was buying back stock 6-8 months prior to the sale, insider trading at it's best!
Reply
Re: Ricoh Ikon Letter
It will be interesting to see where the loyalty lies with this group of execs. I can remember shen they brought in Jim Ivy in Feb of 2000 (gee, it's been that long!), he moved in most of his guys from Savin. For the most part Ivy did an excellent job with Ricoh and Savin. I'm thinking Ricoh turns even further away from the Dealer Channel in the years to come.
Reply
Re: Konica Minolta’s new 240f multifunctional is a versatile performer
Considering the fact that Konica-Minolta makes a number of the Muratec systems, could it be that this is a product that KM manufactured this product for their own distribution channel? Wait, who cares? It's a friggin' desktop.
Reply
Re: Ricoh Ikon Letter
Old Glory, you are way off-base regarding profitability to Ricoh on an $8,000 sale through the dealer or through their direct channel. When Ricoh sells to the dealer, the dealer is responsible for all ofthe end-marketing expenses related to the brick-and-mortar + sales rep expenses. When Ricoh (or other mfrs) run their own branches, there is a tremendous amount of overhead associated with that operation. Hence, this is one reason why Ricoh's dealer division, while smaller, was the only part...
Reply
Re: Ricoh Ikon Letter
It would seem that it all depends on where you structure your profitability. Since Ricoh is a Japanese manufacturer and sells its product to the US Ricoh company and then US Ricoh sells it to a dealer or direct, the profits can be structured to be very little if any in the US and very profitable in Japan. Ex: cost to manufacture is 10, sell to US mfg. sales concern for 20, US concern sells it for 22, dealers or direct sell it for 24. The cost of goods to the US is high and the profits remain...
Reply
Re: Mark Pollack Joins Konica Minolta!
http://kmbs.konicaminolta.us/c...s-solutions-usa.html Industry Veteran to Bring Leadership, Expertise to Konica Minolta as Vice President, Marketing Communications and Program Development Ramsey, N.J. - July 29, 2010 - Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a leading provider of advanced imaging and networking technologies for the desktop to the print shop, today announced Mark Pollack has joined the company as Vice President, Marketing Communications and Program...
Reply
Re: Marketshare
Ricoh and Canon both say they are number 1 in the US and they are both right depending on how you are counting. Canon includes its desktop MFPs that sell in retail and Ricoh includes all MFPs priced above $1,000. Both include products that sell through any channel, but Canon has far more retail products that skew sales share in its favor. By Ricoh's math, it is number 1 with a 23.1 US share, followed by Canon. Ricoh also stated that it had the #1 color mfp share in 2009 (7 straight years)...
Reply
Re: When was the last time you did a demo in your demo room?
When you say you take a copier to a customer for a demo... Is it a Conditonal Sale? I will do this but only on the terms of if the MFP works as described you agree to buy/ lease that same unit without any further demos. I have seen too many potential customers do the Vendor merry go round with six copier vendors to get free copiers for several months. I have seen too many RFQs where a customer has to get three quotes and you are unexpected lowest bid. They ask you in for demo but never...
Reply
Re: When was the last time you did a demo in your demo room?
Re: When was the last time you did a demo in your demo room?
Reply
Re: Top 9 Blunders that B2B Sales Reps Make
Blunder #2: They ask obvious questions. What they do: They ask lots of questions that could have easily have been answered by searching the Internet. Why they do it: They figure they can wing it, usually because they’re over-confident in their ability to make the sale. What happens: They end up wasting valuable one-on-one time with a busy customer who has other things to do that provide a free education. Your Action Plan: To avoid this blunder, always research the customer thoroughly before...
Reply
Re: Another Ricoh Direct Give Away
Headshot: Weclome to the P4P Forums! Yes, the thread is about two years old and on going. There's a lot of customers that you can't sell value and thus they are the price buyers. Seems like theres more of these with the down economy. I know my self and others guys sell the crap out of value and sometimes it works and sometimes it doesn't. I think the biggest gripe between dealers and direct is the fact that direct in most cases can sell lower than a dealer can buy the equipment. Let's face...
Reply
Re: Another Ricoh Direct Give Away
Well, my view the situation you describe is this: If Ford wants to sell cars directly, that's fine and they can do that. If they instead choose to sell cars through dealers, they do not need also come into the same market as those dealers and hang a big banner saying "$4,000 cheaper than not buying direct!" "Get better support by buying direct!" All I'm trying to say is this: If you have a dealer channel, support it. If you think direct is the way to go, just get rid of dealers. Simple enough.
Reply
Re: Top 9 Blunders that B2B Sales Reps Make
Blunder #7: They avoid closing the deal. What they do: They spend so much effort into building the opportunity that they never quite get to the business of closing it. Why they do it: They’ve invested in the opportunity that they’re afraid that the answer will be “NO”, which will mean that all that effort was a waste of time and that the prospect doesn’t really “like” the sales rep. What happens: The opportunity dies on the vine or goes to the competition. Your Action Plan: To avoid this...
Reply
Re: Top 9 Blunders that B2B Sales Reps Make
What they do: They give in to last minute demands from the prospect, usually for extra discounts, “or else the deal is off.” Why they do it: They’re deathly afraid of losing the deal at the end of the sale cycle, so they crumple when the prospect pushes. What happens: The customer rightfully concludes that 1) the rep didn’t offer the best deal from the start and 2) the rep lacks a backbone. The customer thus no longer trusts the rep and will constantly push for more and more and more and...
Reply
Re: Konica Minolta (US) Acquires IT Company
Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a leading provider of advanced imaging and networking technologies for the desktop to the print shop, today announced the company has acquired All Covered, Inc. (All Covered), a leading provider of Managed IT Services to the small- and medium-size business (SMB) market. A nationwide technology services organization, All Covered delivers a diverse range of services including proactive server management, remote monitoring, cloud...
Reply
Re: Lexmark Dealer MFPs vs IT Channel MFPs
The MFP's and single-function printers available via the Lexmark BSD channel are keyed differently than their counterparts that are available online & through the VAR channel. When orders are placed via Ingram Micro or TechData, a BSD receives discounts on both hardware and consumables. The impact the discounted consumables have on lowering the CPP is pretty significant, at least enough so to keep my customers from buying the hardware at a slightly lower price online.
Reply
Re: Lexmark Dealer MFPs vs IT Channel MFPs
Just to clarify, they aren't "basically the same" they are EXACTLY the same. There is no difference in any way between the X and XS, other than the toner they can accept.