Tagged With "Business Development"
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Re: Marco Acquires New Jersey Copier/Printer Company
Welcome to my market Marco! You are know the third MEGA dealer competing in my market place.
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Re: Marco Acquires New Jersey Copier/Printer Company
Art- the # of your competitors didn’t change , their fingers and toes are now a whole lot farther away from their head. I picture you as Yankee Doodle Dandy and they are the Red Coats. Perhaps they will be as successful as .....Danka or IKON or RBS/AOE or GlobalXRX or ....
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Re: Marco Acquires New Jersey Copier/Printer Company
wondering if the MarcoClover tie-up makes service companies reconsider where they buy toner and printer parts from.. i am hearing a mix of response
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Re: Ask Me Anything
Sounds like I missed a good knowledge drop last week Art! Had a pretty good excuse, but love the topics discussed! I'm always learning and part of this ongoing learning is something from your blogs/emails that I throw in my knowledge bucket. Keep it up and I appreciate what you do!
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Re: Ask Me Anything
@TML Yup anytime there;s a new family member it over rides anything that has to do with business. Hope to have you on the next call. Just remember to RSVP on the calendar and I will send you the link
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
I disagree that you have to own the network in order to offer seat-based billing. Before I go into why, can we (imaging industry) please stop referring to Managed Services as MNS? No one in the IT world uses this term; it's industry jargon that makes you stand out as a copier dealer 1st and an IT Services provider 2nd. Managed IT Services, Managed Services...fine. MNS needs to die. Now, here is why I disagree that you have to own the network as a client's Managed Services provider in order...
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
Originally Posted by txeagle24: I disagree that you have to own the network in order to offer seat-based billing. Before I go into why, can we (imaging industry) please stop referring to Managed Services as MNS? No one in the IT world uses this term; it's industry jargon that makes you stand out as a copier dealer 1st and an IT Services provider 2nd. Managed IT Services, Managed Services...fine. MNS needs to die. Now, here is why I disagree that you have to own the network as a client's...
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Re: The Cannata Report 30th Anniversary Awards & Charity Event
Thanks buddy.. Talk soon. Let me know if there is anything I can do for you..
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Re: 10 Ways to Close Net New Business #4 of #10
Just a short update in reference to the account I was speaking about. The IG came back with many additional questions today, asking if the cost per page could be lowered, the annual cost of the maintenance agreement, and the price of the system. I stated NO on all accounts. We had started with a 25ppm color A3 device and then moved to an A4 color device. They were not even happy with that price. In addition when they received all of the no's they asked about pre-owned or used. I then stated,...
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Re: When is Net New Business not Net New Business?
Interesting perspective. We constantly have the talks about competitive machines we took on service, especially brands we don't carry. I tend to consider is taking a Konica on service and then a year or two later upgrading it to our equipment net new business from the sales side. Obviously we had net new business on the service side but not net new for "x" with the equipment sale. I'd be interested to hear how others see this. I hear a lot of people say it doesn't matter but if I bring a...
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Re: When is Net New Business not Net New Business?
I've always learned the two terms separately: Net New Business: Placing an MFP into a new account that had no existing MFP Competitive Knockout: Displacing a competitor's MFP with your own Base Upgrade: Upgrading one of your current MFP's Base Net New: Adding a new MFP into one of your current accounts The terms would be based based on the department. So for your car dealer example, you would be an existing account for their service department but net new business for their sales department.
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Re: When is Net New Business not Net New Business?
I was wondering if the subject of those customers who were acquired through service was going to come up, & Jason's comment is certainly "food for thought"... In his example, he brought on the service customer (with the obvious intention of upgrading them at the first opportunity) & the dealer gets a contract & machine sale that they otherwise wouldn't have. Sounds like net new to me. In my experience, though, most of these service to machine sale conversions are from customers...
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Re: When is Net New Business not Net New Business?
Jay, We typically go after about any machine other than a Xerox. If someone wants us to service their machine and its not a complete piece of junk we will take it on and will get parts and supplies from dealers etc. until we can upgrade to one of our lines; Savin, Canon, or Samsung. We expect our reps to go out and take service agreements and we pay them the first months billing. Most don't like to mess with 30.00 agreements but they add up and eventually you find a big one. We had a rep who...
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Re: When is Net New Business not Net New Business?
We do almost the exact same thing... anything but Canon, Toshiba, & Xerox. If I could get Reps to bring in 4 figure maintenance agreements, life would be spectacular!
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Re: When is Net New Business not Net New Business?
We were staying away from Toshiba for a long time until we had a friend who could sell us parts, supplies, and give us manuals etc. those 4 figure contracts certainly do help. Seems few and far between but I'll take them when I can get them.
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Re: When is Net New Business not Net New Business?
Originally Posted by Czech: I've always learned the two terms separately: Net New Business: Placing an MFP into a new account that had no existing MFP Competitive Knockout: Displacing a competitor's MFP with your own Base Upgrade: Upgrading one of your current MFP's Base Net New: Adding a new MFP into one of your current accounts The terms would be based based on the department. So for your car dealer example, you would be an existing account for their service department but net new business...
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Re: When is Net New Business not Net New Business?
In my opinion, Net New is any revenue stream you did not previously have. Take over service of a competitor's equipment = Net New. Replace that machine purchased from a competitor with one of your own = Net New. Take over management of their print fleet or IT infrastructure = Net New. Replace those printers or computers, Net New. Time comes to renew those contracts at a lower or identical service payment= Upgrade. But, if their monthly payment increases, the difference between the old...
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Re: Toshiba Introduces World's First Copier Delivering Erasable and Black & White Prints
Imagine a CMYK copier, except remove the CMY toner and developer and insert a new Erasable Blue (EB) toner and developer. Modify the copier so that when the Erasable blue toner passes back through the heat of the fuser, it de-colorizes the blue to white. A new rules based print driver can automatically makes software apps like emails auto print in blue plus provide a new counter to show how much paper, CO2 and money you saved. The previous generation product appealed to too small a section...
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Re: Toshiba Introduces World's First Copier Delivering Erasable and Black & White Prints
A good YouTube video showing the erasable copier in action. https://www.youtube.com/watch?v=cwRBOqI9sq0
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Re: Toshiba Introduces Powerful Desktop Multifunction Printer Trio
Anyone have info on these new models?
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Re: Has anyone worked with ZooBook?
I went out and contacted ZooBook directly. below is the email I received from ZooBook: Hi Art, Does the scanner send the documents to a shared drive? They can just upload straight from that. To scan directly into a record I would have to check with our developers. Thanks, Earl On 2018-07-17 5:54 pm, Art Post wrote: Hi earl We are not looking to file any forms. All we are looking to do is attach a scanned document to a clients record. Some emr programs allow you to import that document via a...
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Re: "Green Jobs"
Correct. We'll find a way to drill on the moon to sate our appetite for oil. I don't see the question as "will we run out of oil?" so much as "do we want to give billions of dollars a year to Hugo Chavez, Russia and the Middle East to finance THEIR agendas or should wee develop an American-produced replacement that we can export?"
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Re: Ricoh Pro C720
Ricoh Americas Corporation announced today the official launch of the Ricoh Pro C720/C720s, a production class multi-functional color system and the latest addition to Ricoh’s Pro series of products, designed specifically for the production environment. This flexible system targets corporate and commercial professional print environments with demanding application needs. The Pro C720/C720s has a robust duty cycle of 320,000 images per month, and runs at 72 pages-per-minute (PPM) regardless...
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Re: Top 9 Blunders that B2B Sales Reps Make
Blunder #9: They don’t follow through. What they do: After the deal has gone through, they don’t bother to make certain that the customer is delighted. Why they do it: They feel that they are “too busy” working on new accounts and developing new business. What happens: The reps find that the key to success in sales — repeat business — never really develops because the customers fell that the rep doesn’t really care. As a result, the rep is constantly forced to develop new contacts and new...
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Re: New Samsung 11 x 17" Colour MFPs due Oct 01 USA
Yes, I agree, we only picked up the Sammies for monochrome no color, we've stuck with Ricoh for that. I just hoping Ricoh doesn't screw it up with higher cpp than the A3 color machines.....something is telling me that the A4 color will be higher, however I hope I'm wrong. If A4 color price is higher than A3 color, that leaves the door open for someone to develop a color A4 with A3 cpp pricing.
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Re: Stuxnet Lives!
A COMPUTER virus created to sabotage Iran's nuclear programme and stop Tehran developing an atomic bomb was designed by American and Israeli experts, it was claimed yesterday. The Stuxnet computer worm, the most sophisticated cyber weapon ever made, crippled uranium enrichment facilities across Iran last year and set the country back five years in the nuclear arms race. US military and intelligence sources have told The New York Times that a simulation of Iran's uranium enrichment facility...
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Re: Would You Loan this company Money?
Hi Art, I agree. Ricoh needs an entry level 4 D/min system. I have always thought Ricoh should take thier gel sprinter technology and develop a plotter around it, instead they rely on Epson to fill this void. They seem ready to concede the 4 d market to Oce, Kip and the plotter cometitors. I wonder if it is the aftermarket that drives the decision. With a 4 D-Size per minute you are generating less clicks and less aftermarket revenue. Perhaps they want use limited dollars to develope higher...
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Re: Are you a Data Miner?
If Email marketing is successful for 0.0067% of the emails that I send I will be happy. Yes, I expect many emails will be shot down as spam. Just the very process of data mining has already identified 50 companies that I did not know about and never touched. Data mining helps to identify the players in an organization and the corporate structure. To be able to cold call an account and ask to see a specific individual is helpful. Yes, it does take a significant of time to develop a list and...
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Re: Samsung Brings Copiers With IPhone’s Power to Beat Japan: Tech
Measuring copier performance is not as simple as who has the fastest gigahertz processor. A lot of buyers do, however, try to evaluate a copier like a PC and think that bigger, faster or more must be better. Some copier vendors like Toshiba develop specialized Systems on a Chip (SOC) which replace multiple electronic components onto a single chip that is specialized for the tasks required of a MFP. SOCs can produce better system performance than an off the shelf PC processor of faster...
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Re: Managed Network Services discussion
Of course they are different. So is Ford Motor and Ford Motor Credit but the same principle applies. Are you suggesting that our accounts receivable can't handle managed network invoices? That Accounts payable can't pay vendors who supply network services hardware? That the warehouse is ill-equipped to inventory equipment and parts if they are to cover our network services responsibilities? Those are the people in common. Like I said, what makes us successful are the resources we bring in to...
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Re: What is the future for DigiDoc Flow, eCopy and NSI?
Toshiba seems to be taking the position of developing customized processors that are optimized for MFPs. The benefit is much smaller size, faster processing (measured by quicker FCOT) and lower power consumption. Many manufacturers use "off the shelf" PC processors due to lower cost and less complicated to develop. Xerox commonly convinces buyers to include the spec, "must have a minimum of a 1.2 Ghz processor" for their Black only copiers as a "knock-out" feature. The MFP industry will...
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Re: Does it matter what a presidential candidate promises?
You mean tank like it did under a Republican President and House in 2007-8? The entire world is going thru an austerity period. In nature you have to prune in order to develop new growth. Major businesses in the US are flush with cash and will start to spend when there is DEMAND - when the middle class has the money to spend not when the wealthy keep their tax breaks. Defense contractors don't need to build two more Aircraft Carrier Battlegroups as Romney wants - there's only ONE other...
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Re: Samsung Says Offer for Sharp’s Photocopier Unit Rejected
Yoda: Here is that release, still tough times for Sharp. After failing to advance far enough toward a manufacturing process goal, Sharp says that it will miss a March 29 deadline to receive the second half of a $120 million investment from chipmaker Qualcomm. In December, the ailing Japanese electronics maker said it reached a partnership with U.S.-based Qualcomm, which agreed to invest $120 million in a project to jointly develop display panels. However, as reported by Reuters, Qualcomm's...
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Re: 100 calls a day, 240 minutes talk time a day, 4 opps per day
I believe this was the case, just from our few phone conversations. I thing I can tell you is that the salesperson is a hardworker. from Yoda "Just to clarify I think 100 calls per day every day is harsh but what throws me is the only 4 business opportunities? Heck you should get 50 that qualify as an opportunity if not more, just depends on when". Personally I made over 50 calls today,15 emails to prospects, returned 4 calls, set 3 appointments, however zero opportunities. I believe an...
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Re: 100 calls a day, 240 minutes talk time a day, 4 opps per day
Are there really markets where there are so many unknown potential clients (after all these years of CRM's that is;DM, Lease end date , local decisions, make, model, volume, notes) that making random calls from a list would really achieve results? If I were to start another copier company (which I won't) I would spend a large percentage of my initial investment in information. I've said it before I'll say it again : ALL Businesses (with local decision making) are prospects its just a matter...
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Re: Can You Close A Sale in 5 Questions?
QUESTION #5: Great! When could we begin? or Great! When is your next long copy run? The object of the fifth question is to pin the prospect down to a begining date or time or quantity to start doing business. In many cases you can sell a trial demo. Where big ticket products are involved (copiers) a puppy dog approach will work best (leave your product for the customer to use for a couple of days), or take the prospect to visit a satisfied customer and see your product in action and get a...
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Re: CompTIA CDIA+(Certified Document Imaging Architech)
Here are the certification objectives taken off the Comptia website
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Re: Big, Big News from Xerox!!
May 1, 2003 - Xerox Partners with Industry Specialists to Develop Solutions for New Digital Office Products NEW YORK, April 30, 2003 – More than a dozen ready-to-go business solutions that will help customers increase productivity and transform their workflows were unveiled today by Xerox Corporation (NYSE: XRX) and its Premier Business Partners. The new or improved solutions couple the industry expertise of partner companies with the productivity benefits of Xerox office multifunction...
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Re: MFP Wars "Death of the Independent Dealer"
It may be time to develop a CO OP with a central buying group like some of the business you sell to, you get enough dealers (Buying Power) then the OEM may have to listen. Right know and for a few years they still need you. Just a thought.
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Re: Sales Tips
USE YOUR PERSONAL CONTACTS There is so much information that you can email, but the messages should be targeted to the right audience. Consequently, you will need to develop numerous email lists. You will certainly have a "personal" email list with a mixture of family, friends, former co-workers, networking pals and social acquaintances. You can send these people newsy emails about your business. For instance, if your local paper or a trade publication publishes a story about your company,...
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Re: Sales Tips
13 Ways to Respond to the "Call Me After the Holidays" Objection Written by Aja Frost | @ ajavuu Calling prospects in the last few weeks of Q4 means you’ll hear a season-specific objection: “Can you call me back in the new year?” There are three potential reasons you’ll hear this line. First, your prospect might be interested in learning more but has a legitimate reason to postpone your conversation. Maybe he’s already used up his budget, his team or department is still finalizing next...
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Re: Around The World with Ricoh II
Ricoh Charity Bowls Day 2004 Ricoh’s 5th Charity Event In Support Of The Sunnyfield Association. With the continued support of sponsors and donators, Ricoh Australia will be holding its inaugural Ricoh Charity Bowls Day on 1 April 2004 at the Paddington Bowling Club The Sunnyfield Association Over the past 50 years, The Sunnyfield Association has provided a range of services for people with intellectual disabilities including accommodation, training and employment, transport, programs for...
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Re: Around The World with Ricoh II
Ricoh Charity Bowls Day 2004 Story Link A crackerjack day for Ricoh On Thursday, 1 April, Ricoh’s inaugural Charity Bowls Day at the Paddington Bowling Club raised an impressive $95,000 for the Sunnyfield Association – an organisation committed to helping those with intellectual disabilities. Celebrity guests and sporting greats joined Sydney business identities for a fun-filled afternoon on the sun-drenched Paddington green. Ten-times Australian decathlon champion, Peter Hatfield delighted...
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Re: SAP Systems
Attached you will find the SAP Printer Vendor Program document. You will see that Oce', KonicaMinolta, Sharp, and Kyocera are on it and Ricoh is not. Ricoh's response is "There is no reason to believe that any Ricoh will not work with SAP but at the present time, there are no plans to spend the money necessary to become SAP certified." We have a Fortune 500 company that is completely SAP and the only problems we have is occassional kick-back from IT because we are not on the list. However, I...
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Re: Sharp A4 Color Units
WOW, what a slap in the face! I can see it now these units will be sold for 7% over cost. Bad move by Sharp just when they were starting to develop some good dealers again. Art
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Re: Ricoh Introduction of RightFax
RICOH SIMPLIFIES DOCUMENT MANAGEMENT PROCESSES WITH RIGHTFAX CONNECTOR New Solution Provides Ricoh Multifunction Products with Seamless Integration with Open Text Fax Server (RightFax) or Open Text Fax Appliance (FaxPress) West Caldwell, NJ, February 17, 2009 — Ricoh Americas Corporation, a leading provider of digital office equipment, today announced the release of the RightFax Connector for embedded software architecture (ESA) enabled multifunction products (MFPs). Ricoh’s RightFax...
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Re: Where Do You see the Copier Industry in 5 years????
It's easy to be a naysayer... so here I go. The Paperless office was first predicted in 1976 and was said to be inevitable within the next 10 years. Even if Art is right and we do develop a Kindle-like replacement for paper, I don't see it taking on any great marketshare in the next 20 years. I do think our industry is in a decline, I do think the copier will eventually disappear (or at least drop to minimal levels). I just haven't seen our replacement yet.
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Re: Net New Business "How Do We Do It"?
As a chamber member I was able to get mailing labels for all the main contacts and plan on sending an introductory letter, with a follow-up call. Still looking for a templete of a letter that I could get some ideas from.