Tagged With "Web Client"
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Re: Will outside Sales Rep's go away?
@fisher I agree almost completely, but to play devils advocate I will say that we are selling more desktop printers now than we ever have before. Mostly brother, as we became a partner a couple years ago. I think people are looking for reps to show them a better way than just buying another HP off amazon, but the rep still has to have a higher level conversation with the client...not just hey buy your printers from us.
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Re: Will outside Sales Rep's go away?
I’m a little late to this party but had the thread open since it was posted. As a 35 year old i straddle the “millennial” and old school gap (in my opinion haha). There is value of ordering things online that can be commonly used or even basic electronics. But if it’s anything above basic, I still believe talking to someone even if on the phone, pays dividends. We recently bought a new vehicle for my wife and explored for weeks online our options, the new vehicles options, what the price...
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Re: Print Copy Tool versus Plotworks
John, The PrintCopy Tool compares pretty favorably to Plotworks. I attached two documents to this post. The Product Support Guide lists differences between the two products. The PowerPoint has screen shots of all the settings in PrintCopy Tool. I hope this helps.
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Re: Target GP Margins
TX; I heard the same is true for the NY Metro area. Looking back, I've probably had about 6 transactional orders this year. Where I've sold the device while on the phone with the client the first time.
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Re: Toshiba now has tier based CPC's?
Hi, we sell Toshiba in the UK. The current colour range can run with a two tiered counter already. We used to sell the Kyocera range with this feature it seemed to be good and won us business, but lost us money in service. When colour costs are dropping to 4p, the percentage of toner from the 4p is getting less. So to breaking this down into 3 tiers could seem marginal. But let say you could offer 1.5p for 2% coverage then 2.5p for 2-5% coverage and then 4p for above, you have now lost out...
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Re: Nsi Autostore
Maven , What I tell my customers and when I'm out with sales reps is it's all about getting things done in less steps. I'm in the legal vertical so time is money and everyone has an hourly billable. Right now here's the average user scan: 1.) User walks up to MFP and logs in 2.) Finds their name via LDAP or enters manually and then enters client and matter 3.) Selects Scan to email 4.) Sends PDF to their email 5.) Walks back to their desk 6.) Finds Canon Scan 00034789* (or doesn't because...
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Re: Cold Calling today
I have scheduled quite a few meetings via LinkedIn. Sometimes, it has been through InMail, but more times it has been the result of a client or prospect seeing something of interest that I posted and asking to schedule a time to discuss whatever that is.
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Re: Color clicks
JWS- Good luck getting your machine to count correctly! We went round and round with Ricoh and our rep about this. They swear it counts correctly, we know it doesn't. You are correct in that it can be application- dependent; some apps will click correctly, but Acrobat prints, when there are mixed originals, usually treat the whole job as color. I experimented with different drivers (PCL / PS3 / Universal PCL), but could never resolve the issue for our client (a church). BTW, the ame doc...
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Re: MPS and Linux HELP!
So some clarification first. PaperCut absolutely does support Mac. In fact, it is the only cost recovery/print control solution that I know of that actually installs in an all Mac environment. (Server and Client) It also is the only solution I know of that installs in a Linux environment. So both of your issues are solved with PaperCut. I included the install guides for Mac and Linux to get you started.
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Re: Oki 1450 vs Ricoh 6700 wide Format
So, the Oki or Teriostar 1040 is one page per minute faster than the Ricoh. Oki wants the user to replace the corona wire cartridge and the process cartridge. I believe the process cartridge is the drum. Now, the memories come back, if an end user scratches that drum, it's on the user to replace the drum which is going to be a very pricey item. If I was a business owner I would not want my peeps handling a part that has a cost of $1,500-$2,000. If they scratch it, it's on me to buy another,...
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Re: Color MFP Trends, Tactics, etc
I'm with Art. I think the A4 systems are in the market to stay and soon everyone will have them. Samsung will also have A3 systems within the next 18 months to be able to offer them with the A4's on bids and tenders. We shouldn't forget old HP when we have this discussion...they still collect more clicks in NA than any other manufacturer and they are seriously getting into the managed print business. It seems to me it is going to come down to who is going to gaurantee the client the toner on...
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Re: Is selling at cost the future for print hardware?
Merlin -- you are absolutley right...like any business there are several costs. but you never know if a dealer had special terms with a their manufacturer to order x amount - or if they were trying to acheive a certain level to hit their quoata or win some award? Really hard to speculate on a business model which we don't know anything about. But the one thing that I do know is that - these idiots are everywhere..... And quite frankly -- the people who want that type of partnership would by...
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Re: Is selling at cost the future for print hardware?
Interesting approach to the sales process. Strikes me the next promo is for 10% below sticker price...of course unlike cars, manufacturers don't put a sticker price on MFP's to advise the public what the price is supposed to be. At this point we find the margin we are able to obtain on most sales of hardware barely covers the cost of sales for the product...any business profits come from services bundled around the hardware, either connectivity plans, support plans, supplies for colour etc.
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Re: Personal Property Tax
Here’s a problem we run into in Maryland: The state does not charge personal property tax, but some (but not all) counties and even municipalities, do. Obviously, each county/municipality has its own tax rates. We use GreatAmerica Leasing and they offered us “Property Tax Included” rates for the state of MD, but the rates were actually very high considering some of our clients are located in areas where PPtax would not have been charged anyway (at least at the lease’s initiation…and of...
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Re: A Funny Thing Happened on the way to the Copier Demo/Appointment
Rep: What's your copier volume? Client: Well, uh, everyone in the office uses it.
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Re: A Funny Thing Happened on the way to the Copier Demo/Appointment
This happened to us a couple of years ago. We received a service call from a client who reported seeing little black lines on their copies. The culprit? A pair of false eyelashes. We still don't know how they got inside the machine!
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Re: A Funny Thing Happened on the way to the Copier Demo/Appointment
I received a telephone help call from one of our clients who had a malfunction code on their new copier. To clear these malfunction codes it’s usually a case of opening the front door for a few seconds and then closing it again. I asked the client to do this and then come back to the telephone. He returned a few moments later and asked “now what” I asked what happened when he opened and shut the front door, did it clear the code. “no’ was the reply, “it just got colder in here” He’d opened...
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Re: Ricoh Pro C720
Ricoh Americas Corporation announced today the official launch of the Ricoh Pro C720/C720s, a production class multi-functional color system and the latest addition to Ricoh’s Pro series of products, designed specifically for the production environment. This flexible system targets corporate and commercial professional print environments with demanding application needs. The Pro C720/C720s has a robust duty cycle of 320,000 images per month, and runs at 72 pages-per-minute (PPM) regardless...
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Re: Epson Stylus Series
I'm pushing it hard, however have yet to sell one. I don't think it's price or features just the AEC is so SLOW right now, one client today told me it was SCARY SLOW.
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Re: Epson Stylus Series
Just installed the 9700 today at a client site today and it is amazing. Kicks out D size full color plots with full coverage in about 45 seconds, and they were beautiful. Love the flanges for the paper rolls in the fact that they are adjustable for either 2" or 3". Best part about the unit was the ease of setup and use of this system. Very happy to have this as part of the lineup I can offer, and not have to give my leads to my buddy who works for a competing large format dealership.
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Re: MFP Refurbishing & Recycling
When we have a client that asks us to dispose of a printer/MFP, I know we have our delivery driver pick up the device to properly dispose of it, but I have no idea what happens from there.
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Re: End of Life
Hey guys thanks for the 411. I have seen the duty cycles at 600K (2105) and 500K (2090). Interesting this is offset from the PM cycle of 350K for both. : ) I have a client with over 13 million on a 2105 (5.5 yrs old) and a 2090 w 4 million (3 yrs old). What is everyone's experience with machines after 5 or 10 million pages?
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Re: Industrial Label Printers
We sold two copiers recently to a Window & Door Manufacturer. One of the copiers had 4k clicks on it in less than a week so we thought we would have a good revenue stream. I have been thinking about these Label printers so I asked the client about how they use the ones that they already have. I was floored when the client told me that they plan to spend $100k this year on labels alone.
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Re: Possibly moving to Ricoh....
I'm going to say something here from my experience of being a copier buyer BEFORE I started working in the copier industry. Yes, it's true, I was a client of the very dealership that I came to work for. You're not going to like what I have to say because you're sales reps and you trained to think a certain way. Please, for once, listen with an open mind to someone with experience being on the other side of the proposal. Ponder it, don't spin it. Most buyers don't care one bit what brand of...
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Re: Possibly moving to Ricoh....
Some great points in this thread. In the end all of the main copier products do the same thing...they put toner on the paper, fuse it and offer a collection of ancillary tools which in many cases are more important (like scanning) than the copy function anymore. Someone said earlier it was the whole package that the client wants to buy...they get impacted from everyone in your dealership, admin, billing, shipping, support, sales and yeh your suppliers too. We are a multiple branded op with...
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Re: Ricoh Ends Relationship with Ratio
RATIO US is now OK'd to sell PLOTBASE software upgrades for all the Wide Format Models (470,240,480,2400/3600, 5100/7140) in addition to external controllers for those models as well. New website is www.ratio.US PLOTBASE 3.7.3 provides up to date PDF processing, full Windows 7 (server & client) OS support and other updated drivers. Same for PLOTBASE 5.5.3 which updates the MP W5100/7140 version.
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Re: PPDM from Ricoh, Questions
I don't know what Ricoh's opinion would be on this (don't really care) but we accumulate licenses and then distribute them strategically. I sold a single license last week for $350 and charged an additional $150 for client PC install and limited training. Since we have no cost, my company counts it all as GP. I quoted a C300 and said we would include a PPDM license for free if they bought two C300's. I am able to provide a value-add at no cost to me. C300 doesn't come with PPDM but it can if...
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Re: PPDM from Ricoh, Questions
I agree with fisher and old glory you got it going on, I'm gonna mention this to our people. For DeanW, we're not seeing any additional support issues once we've installed on the client, we too are staying away from the server install and yes they lose some of the automated features however in the intial appt, I don't talk about them, I talk about every thing that can be done on the PC.
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Re: MPS And Profit
There are a number of factors that impact start-up cost for MPS clients. In the traditional "copier" world, prior to putting machines under contract we would inspect them, perform service to bring it up to spec and bill the client. In MPS, we just put them under contract, so the start up cost can be virtually nothing or cost an arm and a leg depending on the condition of the machines that are being placed under an MPS Agreement. Another factor is how much toner the client has on hand prior...
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Re: Google Cloud Print Opens Access to Printers Across the Globe
The MFP is already connected to the internet. The Cloud Print client for the PC connected to the MFP identifies the printers that are connected to that PC. As long as that PC is online, running Chrome & you are logged in to your Google account, you can select the document you want to print from the Cloud Print app on your mobile device, select the settings (this is still in beta), and it will send the print job to the printer to which you choose to print. That PC is essentially acting as...
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Re: Customer Appreciation
My top client I take on a guided hunt each year! $9K for the both of us...300+ 50PPM units purchased so far the last 3yrs. I'm sure some of you out there handle the service on this account. GREAT profit too. muleyman
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Re: Toner Save Software to Get MPS CPCs Down
heard of it...Xerox, partners...but I have not actually seen it... NewfieldIT out of London developed a software...I am still looking at it. But, why anyone wouldn't simply install it as part of their overall MpS is beyond me, if it works. Oh, and no need to inform the client - it should reduce the provider's cost...not the client's. Nothing wrong with that either... g
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Re: HDD Wiping/Reformatting
Jason, You are absolutely right, it isn't the responsibility of the new dealer to wipe the Hard Drives of the old Dealers MFDs. And if it is a line that your dealership does not carry you couldn't restore it to working order after you did wipe the Hard Drives. Which would cause them more problems and cost if they return it ti their leasing company in non working order. But if you want to add value you do have the discussion with the new client and inform and advise them of their options. I...
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Re: HDD Wiping/Reformatting
We charge an inexpensive fee (1 hour labor) to format the hard drive, but if they want something more secure, we will remove the hard drive from the old machine and replace it with a new hard drive. For that, we charge the cost of the hard drive + labor and either destroy the old hard drive or return it to the client. That typically costs less than $500 and is easy to roll into a new deal. We've done this on Sharps, Canons, Toshibas, Kyoceras and Konica Minoltas. The hard drives are easy to...
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Re: Color Print Control
We default every color device we install to black & white. Are we losing some revenue on CPP contracts as a result? Of course we are. Is this money the client would spend if they were not covered under a toner-inclusive agreement? No, because there would be no black and white documents that would accidentally use color toner. If part of our value proposition is to help a client reduce the expenses associated with managing their printing systems by creating a strategic outsourcing...
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Re: "How to" Set PDF/A in PPDM
Here's something that might help someone keep from wasting a day like I did. I installed PPDM on a brand new Windows 7 64-bit with MSOffice Professional Plus 2010. Upon launching the Batch Manager in Omnipage 17 or whatever it is called for PPDM I would receive and error to the effect that there was no default mail client set up...this caused the program to hang and did not allow me to create the batch process I wanted to set up to scan a PDF and turn it into a Word document and a searchable...
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Re: Selling is dead. The Customer Community killed it.
Well written blog, however I as agree with many of the points in the blog. For example: 1. Selling is not dead; it has changed and will continue to change. As the author finally arrives at near the end “old selling” is dead. As buyers change, great sales people have to change with them. Selling is alive and well, it has just changed. 2. Buyer communities did not kill selling. If anything, they can help it. If your company is doing a good job and made a name for itself then the buyer...
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Re: Scan to email with Office 365?
can't scan to email after switching to office365 from local exchange server rated by 0 users 4 Followers 12 Replies | This post has 2 verified answers | This question is answered Hubery Posted on 2011-Sep-29 3:05 AM Hi All, we used to have a local exchange server to handle all the emails, we just moved to the online office365. Everything is working fine except scanning stuff to emails ( from our sharp printer ). I've attached a screenshot for the settings. I have also changed the SMTP port...
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Re: It's Official, RICOH US launch of SP5200 Black A4
I understand, we all know going up against direct operations is challenging especially down the street business. We sell both the Canon and the Ricoh. I am at $.01 per page on the Canon 1700 series. If this is a net new client why don't you match the price and see if this gets you the business?
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Re: It's Official, RICOH US launch of SP5200 Black A4
GIntel, my pricing is the same for the entire series. We have net new client pricing which differs from current client pricing. From a low band of 3K per month at $.013 down to $.01 for over 15K for new clients. $.015 to $.013 for current clients. Doesn't matter what the hardware price is.
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Re: Got A Situation! What would ou do?
Joe.....sounds like Sharp1 is bias on the 453. I agree with sharp1 that the 453 is a nice unit. But doesn't any 45ppm unit run 5000-20,000/mo? That is the norm for that segment. I should know I worked for Sharp and sold these exact systems. But I have to say if you have an customer that is already not happy then you try to sell them a system with all those extra bells and whistles when they don't want or need then....well you are adding fuel to the fire. I sell against Sharp all the time and...
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Re: PaperCut
I just sold my first PaperCut installation. While I haven't been involved in a physical installation yet, I've seen PaperCut's WebEx presentation several times and I've yet to see any real differences in PaperCut vs. Print Audit (other than price). I'm not saying they don't exist, just saying I was fairly impressed with the features touted in the presentation (and obviously, so was the client that purchased the software). JasonR's comments regarding PaperCut's inability to track...
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Re: PaperCut
Old Glory, Not sure how long the MF version has been in play. I've only been back in the industry since January and my new dealership already had some PaperCut installations when I arrived. The software does have the behavior modification pop-ups you are referring to, and I'm told specialized scripts can be easily written to force almost any behavior. For instance, during a WebEx last week my PaperCut account rep told my client of a PaperCut installation in which the user set up a rule that...
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Re: PaperCut
You would be correct in the difference from the Papercut NG version vs. the MF version. We have sold about a dozen variations and it is a great product that makes a lot of sense. We have implemented it with MPS and MF solutions and it helps us keep the competition out. It's also great with swipe cards (HID/Kastle, etc...). Good luck.
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Re: Finisher Attach Rates for A4 MFPs
On the Lexmark XS658dfe you referenced, it cannot be ordered without a finisher. There is a 2nd pre-configured model (XS658dme) that delivers with a 4-bin mailbox, but I doubt many of those are sold. On the other hand, Ricoh's new SP5200 and their MP C300/C400 series have one version sold without a finisher (cannot be added later) and one that is pre-configured with a finisher. Of the Ricoh A4 units I have sold, I would say the majority of them have been the model with the finisher with the...
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Re: .
There are numerous brand names out there. I Use Print Audit/PCS Director. Papercut I hear is good. It depends on what is best for the client and what needs to be tracked. In addition, some of these have to reside on the PC and some on the print server.
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Re: Ricoh Printers & MICR Toner?
If you're looking at the SP4310, this uses the same cartridge as the SP4100 & SP4110. I have a client with a mixed fleet for SP4100's, SP4110's and SP4310's, and we have been supplying them with MICR cartridges for several of these as part of their MPS Agreement for over 5 years. If memory serves me correctly, I remember that when Ricoh launched the SP4110 he stated that one of the benefits that it could run either regular toner or MICR. I don't know if our Supplies Department gets the...
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Re: Ricoh Printers & MICR Toner?
I have one client with a 3410 that we get MICR for. I googled it and there was only one supplier on the web for MICR toner for it.
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Re: Doculex Webinar "Learn How to Write a SOW for DMS"
:: Doculex Join Us for a Dealer Webinar Document Management Strategies DocuLex, Inc is proud to present this 60 minute educational Document Management Industry Overview As a dealer, are you just beginning to embrace a new Go To Market strategy with document management solutions? Unsure how to begin or to protect your dealership with concise SOW’s (Statement of Work)? Learn how to create effective SOW’s, automate your client’s business processes, improve efficiencies, reduce paper and cost,...