Tagged With "Web Client"
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
I disagree that you have to own the network in order to offer seat-based billing. Before I go into why, can we (imaging industry) please stop referring to Managed Services as MNS? No one in the IT world uses this term; it's industry jargon that makes you stand out as a copier dealer 1st and an IT Services provider 2nd. Managed IT Services, Managed Services...fine. MNS needs to die. Now, here is why I disagree that you have to own the network as a client's Managed Services provider in order...
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Re: 7 Deadly Topics from 7 Deadly Sinners at Top 100 Summit (Part One)
Originally Posted by txeagle24: I disagree that you have to own the network in order to offer seat-based billing. Before I go into why, can we (imaging industry) please stop referring to Managed Services as MNS? No one in the IT world uses this term; it's industry jargon that makes you stand out as a copier dealer 1st and an IT Services provider 2nd. Managed IT Services, Managed Services...fine. MNS needs to die. Now, here is why I disagree that you have to own the network as a client's...
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Re: Your Copier
Welcome back😀 https://www.p4photel.com/blog/...-the-copier-industry 6 Reasons Why Flat Rate aka One Rate Will Change the Copier Industry Art Post 36 minutes ago I remember when plain paper copiers used rolls of paper and not sheets. I remember when the glass on the copiers had to move back and forth. I remember when copiers used liquid ink (toner) to produce an image. I remember when you used a dial to set how many copies you wanted to make. Yup, it's been a pretty incredible journey to see...
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
Device billing is when you charge a flat price for service each month. There clicks are unlimited, however the client needs to buy the consumables. Preferably from you.
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
What consumables are not included? Only the toner? What about other parts like drums, fuser, rollers etc.? Do you do those kind of agreements for MFP's too?
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
No, we are not doing any of those agreements with our MFP's. With the printer the device billing would not include the drum, or fuser. Client would pay for those. Device billing is a practical maintenance agreement for the new A3 ink based MFP's. Epson will be launching their 100ppm color device shortly. The only consumables is the print head and the ink. It's rumored that the print head will be warranted for 3 years. In addition the print head is very costly. The idea would be to charge...
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
Thanks. Interesting. I wonder what the advantages and disadvantages of those ink jets are (compared to laser MFP).
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
Client Pro's: Lower purchase or lease price for hardware Faster print speed than laser based vs same segment ink vs laser Unlimited pages No overage billing No unpredicted costs with overages Less downtime than laser Client Cons: Quality of prints or copies may not be equal to laser (does not matter if prints or copies stay in house) Print Head cost Ink cost may be higher than color laser, however that may be off-set by the lower purchase price Anyone care to add?
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Re: Five Reasons Why I'm Stoked About the New Ricoh SP8400DN Printer
Thanks! Same functionality regarding scanning? Scan to email, smb, ftp? Secure printing? Authentication and account track? Ability to implement solutions like paper cut? I guess this will be my last question
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Re: The A4 Challenge or Opportunity
Nice job Ray I've been touting A4 for many years, give the client what they want and educate them that A3 is not way to go. "If I'm not selling A4, then my competition is". Funny, when I mentioned this to a DSM, that DSM replied that we'll subsidize the A3's so you can place them
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Re: Assume My Copier Lease....What?
Thanks for all of your questions and comments! To answer the first question by @AOSGROUP, we've had some success in our local area of Toronto, Canada. The transactions were completed manually before launching the marketplace. The current version of the marketplace was only launched this past January, so you guys are the early adopters. Transactions can take the form of either a lease assumption (where one credit-approved client assumes the lease of another as-is), or a split-buyout (where...
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Re: Ricoh MPC 8002SP Web Browser Review
Art - Please note that the optional Smart Operation Panel does not support the MP C8002SP engine. That is an option on Ricoh's new new 30/35/45/55/60 Color MFPs.
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Re: Ricoh MPC 8002SP Web Browser Review
That's correct no smart op panel can be used on the mpc 6502 or the mpc 8002, did u think I was stating it could? Thanx for the comment!!!
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Re: Ricoh MPC 8002SP Web Browser Review
I think he probably posted that because you have a picture of the Smart Operation Panel at the top of the blog article.
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Re: Ricoh MPC 8002SP Web Browser Review
I was more concerned by the subject title that was called "MP 8002SP Web Browser Reviewed". I just didn't want any confusion that the new color '02 models supported Smart Operation Panel.
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Re: Six Reasons Why Copiers Leases Can Cost You More Than You Signed For
I received the below message via email yesterday. It's from Kevin Clune (President of Clune & Company LLC). I've known Kevin for years and appreciate his insight with leasing. Art, we haven’t talked in years but I still follow p4p. I liked your article about copier leasing but I thought I’d show you the attached marketing piece which shines a spotlight on some of the leasing industry’s most effective/injurious revenue enhancers. It’s a constantly evolving landscape as our industry is...
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Re: 5 Reasons Why I Like Print Audit Best Over PaperCut
I do like the control that the dealer has with Print Audit as well as the pre-sale MPS tools if you are one of their Premier dealers. But, turning on various rules in PaperCut is MUCH easier than in Print Audit/PCS Director or other similar products in our industry. Additionally, it works extremely well in environments in which Mac workstations are present, & their embedded (PaperCut MF) software works with most product lines which makes it easy to integrate if a client has a mixed ...
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Re: Contex HDiFLEX Scanner Spec/Feature Review
Hi Art, Would you have a list of leasing companies for difficult to place deals? Thanks. Sincerely, Gary Morse Business Development & Client Relations Eastern Business Systems, Inc. 125 Wilbur Pl Suite 210 Bohemia NY 11716 Office: 631-567-8111 Fax: 631-567-8550 Gary@GoToEBS.com<mailto:Anthony@GoToEBS.com> www.GoToEBS.com < http://www.gotoebs.com/ > Tomorrow's Technology Today...
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Re: Contex HDiFLEX Scanner Spec/Feature Review
Thanks so much for the information. Have a great weekend. Sincerely, Gary Morse Business Development & Client Relations Eastern Business Systems, Inc. 125 Wilbur Pl Suite 210 Bohemia NY 11716 Office: 631-567-8111 Fax: 631-567-8550 Gary@GoToEBS.com<mailto:Anthony@GoToEBS.com> www.GoToEBS.com < http://www.gotoebs.com/ > Tomorrow's Technology Today...
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Re: New Ricoh Signature Series Color MFP's on the Web
Agree with your comments. Take a look at the Savin website, Lanier website, and the Ricoh USA website. The Savin website is in need of a major update...
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Re: New Ricoh Signature Series Color MFP's on the Web
Age old channel conflict issue. Does Ricoh Employ a dealer council. Might be a good idea to forward your thoughts to them. Best of luck and good selling...
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Re: New Ricoh Signature Series Color MFP's on the Web
Ricoh does employ a dealer council and would not know how to make that connection right now
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Re: New Ricoh Signature Series Color MFP's on the Web
Dealer sales rep may be able to assist?? Best wishes...
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Re: New Ricoh Signature Series Color MFP's on the Web
Get a quote from a Ricoh Professional...Now that's funny. But don't worry the dealers are the most important part of Ricoh's strategy and plans going forward. They can't even update the Savin or Lanier site. Being a Savin dealer I have people rather frequently who go on the site and are turned off by how old and outdated it looks.
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Re: New Ricoh Signature Series Color MFP's on the Web
I received an email from someone today, that because of this blog and the comments, this was escalated to the Dealer Council. Guess we'll have to wait and see.
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Re: New Ricoh Signature Series Color MFP's on the Web
Will be interesting to see what, if anything, ever comes of it. We have talked a lot before about leads from the manufacturer. Maybe, just maybe, that request a quote will be shared with dealers as well. Of course with is being a Savin dealer I won't hold my breath that "Ricoh" will send us leads. I've gotten a couple in the last few years but they came from the Savin website requests. Not sure what I've gotten from Ricoh lately except heartburn and stress.
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Re: Ten plus Tips for Cold Calling in the Field
My thoughts, some of which repeat what others have said, maybe in a different way: I cold call for information, phone call for appointments to a large degree. What I would add to Czech's 4 point list is to ask who they call for maintenance. That usually tells you, not only the company, but the brand, and if the receptionist doesn't know, then they likely don't have many problems. I almost always separate fact find from presentation. Too many reps "get an answer" then "do some selling", "get...
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Re: Ten Commandments of Selling Copiers
Right on, there is no better way to treat the client!
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Re: Why Should I Talk With You Continued... Don't Be An Empty Suit!
I had an existing client (they were net new three years ago) for paying attention to details and providing them with the previous order docs, along with a review of what they spent with us last year all in one tidy report. And yes the last three pages consisting of a new lease, new MA and new order agreement with "sign here" stickers. Yes, I was upgrading my base That DM asked, do you mind if I sign them and send them to you tomorrow? I caved and stated that would be perfect, but I did tell...
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Re: Are Your Salespeople Good Losers? Ask Cam Newton...
just 30 minutes ago I lost a deal. I was happy, because the decision was made in a timely manner and the client notified me, thus I did not have to play phone tag for two months. I did ask why I lost and I lost to the incumbent, prices were equal ( had $3K GP in the deal ) and they were receiving good support and service, thus they stayed with the incumbent. Thus, what did I learn? The next time I go up against that competitor, I know I can add GP, and also need to dig deeper with why our...
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Re: Are Your Salespeople Good Losers? Ask Cam Newton...
Old glory, That's a fantastic idea. I had never thought about having someone do an "exit interview" from a prospect after losing a deal or winning a deal. I would bet most sales people don't even know why they won a deal, let alone lose one. I can say that even after many years of selling I still forget at times to ask the client why they chose me. Other times they come out and say it but I bet at least 50% of the time I forget to ask. I am more inclined it seems to ask why I lost rather...
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Re: Why We Still Need Legacy Sales Skills
Czech Yes and no. What I do find is that are many that will procrastinate with the decision making process. Usually, this means that there is some type of objection and the client is entertaining other offers. In many cases I run into the same thing with new offices, but what aggravates me the most is the client that refuses to email you back or take your call after you've meet with them the first time. I'm a big boy, if you don't like me or what to go somewhere else, just tell me and I'll...
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Selling Copiers "The Rep that BS's the Prospect"
I apologize for not being able to write as much as I usually do. December was a rather busy month, in fact the busiest December in years. Cheers to that! It all started a few weeks ago when received a lead (yippee) that was labeled "looking to lease a printer" . I wasn't excited about the word "printer". However, a lead is a lead and follow up has to be immediate when you get a new lead. The Call I was able to connect with the prospect that day on the phone. I was asked if I sold Canon, I...
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This Week in the Copier Industry 10 Years Ago, The First Week in January 2009
Ten years ago this week and what was on our minds? It was the Great Recession. I remember it all too well. Many of my accounts were in the AEC market, remember losing almost 30% of that business because of bankruptcies, companies closing and companies just buying their device once they came to the end of the lease. Hope I never have to go through that again! Enjoy the threads from ten year ago this week! Weekend Copier Notes from 1/4/09 Neal · 1/5/097:19 AM According to survey of printshops...
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This Week in the Copier Industry 10 Years Ago, The Third Week in January 2009
There's a pretty decent thread below about relationship selling. It's ten years old and yes I found it some place on the web. Speaks about common ground with the client along with trust. Take the three minutes to read this thread. Relationship Selling – The Buy and Buy Enjoy the threads from ten years ago this week! Weekend Copier Notes from 1/18/09 Neal · 1/19/098:46 AM bundled with Kodak MarketMover, which is a package to assist printshop owners in marketing and selling digital output. The...
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This Week in the Copier Industry 10 Years Ago, The Last Week in January 2009
It's been a hectic week for me. Had to spend a couple days in PA for meetings, coupled with the end of the month. January was nothing but a bummer. That's what happens when you cram everything in for the end of the year. One item I was happy with was my commission check. Back to rebuilding the pipeline. Enjoy these threads from ten years ago this week. Weekend Copier Notes from 1/25/09 Neal · 1/26/096:56 AM server, which is a relabeled Konica Minolta PRO C 6501. This certification is based...
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This Week in the Copier/Office Equipment Industry 5 Years Ago (1st Week of February 2014)
Were you in the industry five years ago? If not some of these threads will shed some insight on what was the top threads 5 years ago this week. If you've been in this industry longer than five years, then many of these threads may bring back some memories. In any case enjoy these threads from 5 years ago this week! EFI Launches Fiery Digital Front Ends for New Konica Minolta Bizhub Presses Art Post · 2/6/149:20 PM EFI Launches Fiery Digital Front Ends for New Konica Minolta Bizhub Presses...
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Sales Professionals Get To The Heart Of What Matters
Heart is greatly misunderstood. Heart is relevant in sales, culture, and in leadership yet so many get it wrong. Getting to the heart of the matter, if sales reps are unable to uncover a personal or emotional need for the prospect to make a change, then they might consider breaking off the meeting, thanking them for their time and move on to the next prospect. Yes, I know it may be harsh BUT all too often many sales reps will continue down the journey without finding what motivates the...
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Perfect Copier Quoting Tool Could Save Your Reps upto 100 hours a Year
On the 19th, 29th and 21st of this month, there is a webinar about quoting tools for copier dealers. It is interesting when you consider how long it takes for most of us to put together quotes. It gets even more important when there are 5, 10, 20 or 50 reps selling for a company. We were working out how expensive doing quotes can be. 1 rep doing 15 quotes per month Each quote takes 30 minutes 7.5 Hours per month (basically 1 selling day per month) - We expect most reps will save this much...
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How Scannx Changed My Fear Of The Library Coin Box
I'd like to thank Monte (p4photel member for sending me this blog the other day. After 15 years of writing blogs for the industry, it can get interesting to try to write about something new. Monte delivers with this nice blog about copiers and coin boxes How Scannx Changed My Fear Of The Library Coin Box I don’t know about you but in my 20+ years of experience in our industry whenever a client came to me wanting a solution for a public library that included a coin box or some other pay model...
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This Week in the Copier Industry 5 Years Ago, The First Week in December 2013
Okay, we're back to doing three of these a wee. Where we look back on the threads from, 5, 10 & 15 years ago Enjoy these threads from 5 years ago this week! Canon U.S.A. Unveils Océ VarioPrint 6000+ Series of High-Speed, High-Volume Digital Production Printers Art Post · 12/5/139:45 PM deliver critical savings to print providers. This black-and-white printer is ideal for burgeoning industries -- such as on-demand, digital book printing -- due to its registration accuracy, outstanding...
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Architect in New Jersey Adds Ricoh MP W7100
front view It’s not often that you can place a Ricoh MP W7100 in the field. In most cases the Ricoh MP W6700SP is more popular because of the lower price point from the Ricoh MP W7100. It’s also about the print speed too. The W7100 will print at ten pages per minute. The Ricoh MP W6700 prints at 6.7 pages per minute. Our existing client had an older Ricoh W2470 (owned) and the Ricoh W5140 (end of lease) in place. However, their volume has increased to about twenty thousand square feet a...
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6 Reasons Why Flat Rate Service Program Will Change the Copier Industry
I remember when plain paper copiers used rolls of paper and not sheets. I remember when the glass on the copiers had to move back and forth. I remember when copiers used liquid ink (toner) to produce an image. I remember when you used a dial to set how many copies you wanted to make. Yup, it's been a pretty incredible journey to see the industry evolve over the last 38 years! Back in the early eighties their was only one plan for a copier maintenance agreement. We included "x" amount of...
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This Week in the Copier Industry 5 Years Ago, The First Week in September 2013
Konica Minolta and Komori Debut World's First 23"x29" Digital Inkjet Press at PRINT 13 Art Post · 9/5/137:08 AM today's highly competitive printing marketplace. Delivering a high level in print quality coupled with impressively fast make-ready and open systems architecture, Komori presses help printers achieve the higher productivity and efficiency levels essential for increased margins and business growth. Komori America Corporation headquarters are in Rolling Meadows, IL with sales and...
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This Week in the Copier Industry 15 Years Ago, The Third Week in September 2003
BTA National Event was last week in NYC @ the Stewart Hotel. With members and vendors I heard there were 345 attendees. That's a great showing! What was the most popular talked about theme behind the scenes? Yup, it was the One Rate or Flat Rate. More to come on this during the week. Enjoy the threads from 15 years ago this week! Fuji-Xerox merges 9/17/038:48 PM Fuji- Xerox merges internally Byron Connolly, CRN Wednesday, 02 April 2003 Fuji- Xerox will audit its printer -distribution channel...
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This Week in the Copier Industry 10 Years Ago, The Third Week in September 2003
There's a great thread below "Print Management" Truth and Lies". It's a compilation of threads from members about best and worst practices. Check it out if you have the time. Enjoy the threads from ten years ago this week! Weekend Copier Notes from 09/14/08 Neal · 9/16/087:20 AM 11% annually o copy volumes are declining 2% annually o HP sold 60 million printers last year o Xerox sold 3 million printers last year o Kyocera only sold 115,000 printers last year o Average print volume for a...
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Change is Good, Especially When it Comes to Scanning Documents with Copiers
Change is good, right? I'm going to change is even better. Being the same old you and doing the same old thing when presenting copiers can be prove to be a bad thing. Everything is changing at break neck speed in our industry. Thus last week I thought I would change it up a bit. Instead of providing the same old boring talk track of speeds and feeds. I opted for making one short power point presentation (5 slides) that centered around scanning workflows. There were no pictures of copiers, no...
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Sales Professionals: Develop The Courage To Ask YOUR Clients For Feedback!
The consummate sales professional, runs their own business. They do their best to appease their clients, satisfy their needs and keep them loyal to their brand. How can you be sure your efforts bring about the desired results? If you fail to continually find out what your clients actually think about you and your service, you'll never be able to give them the best customer experience they deserve. It's their opinions about the experience they have with you that is helpful information to use...