Tagged With "account"
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Re: When is Net New Business not Net New Business?
Interesting perspective. We constantly have the talks about competitive machines we took on service, especially brands we don't carry. I tend to consider is taking a Konica on service and then a year or two later upgrading it to our equipment net new business from the sales side. Obviously we had net new business on the service side but not net new for "x" with the equipment sale. I'd be interested to hear how others see this. I hear a lot of people say it doesn't matter but if I bring a...
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Re: When is Net New Business not Net New Business?
I've always learned the two terms separately: Net New Business: Placing an MFP into a new account that had no existing MFP Competitive Knockout: Displacing a competitor's MFP with your own Base Upgrade: Upgrading one of your current MFP's Base Net New: Adding a new MFP into one of your current accounts The terms would be based based on the department. So for your car dealer example, you would be an existing account for their service department but net new business for their sales department.
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Re: When is Net New Business not Net New Business?
I was wondering if the subject of those customers who were acquired through service was going to come up, & Jason's comment is certainly "food for thought"... In his example, he brought on the service customer (with the obvious intention of upgrading them at the first opportunity) & the dealer gets a contract & machine sale that they otherwise wouldn't have. Sounds like net new to me. In my experience, though, most of these service to machine sale conversions are from customers...
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Re: When is Net New Business not Net New Business?
Jay, We typically go after about any machine other than a Xerox. If someone wants us to service their machine and its not a complete piece of junk we will take it on and will get parts and supplies from dealers etc. until we can upgrade to one of our lines; Savin, Canon, or Samsung. We expect our reps to go out and take service agreements and we pay them the first months billing. Most don't like to mess with 30.00 agreements but they add up and eventually you find a big one. We had a rep who...
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Re: When is Net New Business not Net New Business?
We do almost the exact same thing... anything but Canon, Toshiba, & Xerox. If I could get Reps to bring in 4 figure maintenance agreements, life would be spectacular!
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Re: When is Net New Business not Net New Business?
We were staying away from Toshiba for a long time until we had a friend who could sell us parts, supplies, and give us manuals etc. those 4 figure contracts certainly do help. Seems few and far between but I'll take them when I can get them.
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Re: When is Net New Business not Net New Business?
Originally Posted by Czech: I've always learned the two terms separately: Net New Business: Placing an MFP into a new account that had no existing MFP Competitive Knockout: Displacing a competitor's MFP with your own Base Upgrade: Upgrading one of your current MFP's Base Net New: Adding a new MFP into one of your current accounts The terms would be based based on the department. So for your car dealer example, you would be an existing account for their service department but net new business...
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Re: When is Net New Business not Net New Business?
In my opinion, Net New is any revenue stream you did not previously have. Take over service of a competitor's equipment = Net New. Replace that machine purchased from a competitor with one of your own = Net New. Take over management of their print fleet or IT infrastructure = Net New. Replace those printers or computers, Net New. Time comes to renew those contracts at a lower or identical service payment= Upgrade. But, if their monthly payment increases, the difference between the old...
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Re: Selling Copiers "Ten Tips to Keep the Pipeline Flowing"
Well said Art....especially the comment about offering a "low end" MFP... works about 40% of the time from deals I have tracked in my 21 year career!
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Re: Managing By The Data, It’s What Leaders Do
Totally agree. Among the benefits of KPIs (Key Performance Indicators) are the facts that they boost the employee motivation and create an educative atmosphere.
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Re: Discovery Questions for the Legal Industry
Art, Depending in the type of law they practice, I ask about Bates Stamping. Do they do it? how? Law firms are also typically interested in OCR, PDF/A, and Creating Fillable Forms. I usually ask about these items. Vince
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Re: Discovery Questions for the Legal Industry
Vince Thanks for this. The PDF/A and the fillable forms was not on my list. Can anyone else add to this?
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Re: Needle in a haystack wanted!
I contacted Greg about this thread on linked in and he approved that I would post here on the forums. Anyone looking for a job, should give Greg at buzz or contact him through linkedin or contact me.
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Re: What HIPAA does and how the healthcare industry has been complying
What's really comical is while MFP vendors are touting the great features of their HIPAA complaint systems, walk through a typical sales office and I guarantee you'll be able to find a lease with a personal guarantee and a person's SS# left out somewhere on a desk.
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Re: 3 Promises Major Account Copier Reps Must Make To Themselves And To Their Clients
Awesome, bring it to NJ!!
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Re: 3 Promises Major Account Copier Reps Must Make To Themselves And To Their Clients
Art, Plan on attending in Dallas in April. A central spot for all parts of the U.S. Investing in growth is a good thing. I am sure Stratix will support your endeavors.
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Re: 3 Promises Major Account Copier Reps Must Make To Themselves And To Their Clients
haha, you're a funny guy!
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Re: 3 Promises Major Account Copier Reps Must Make To Themselves And To Their Clients
Re: 3 Promises Major Account Copier Reps Must Make To Themselves And To Their Clients
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Why a Copier Salesperson Loves to Sell DocuWare
You probably don’t know me but I’ve been in the industry now for over 20 years and have been fortunate to be successful selling Canon, Ricoh and Kyocera products in both hardware and software sales. I remember when I started it was all about hardware. I used to say “black and white paid the bills and color sent me on vacation”. Back in those days a color sale would be $40,000 plus and would always be a generous commission. I remember speaking with another colleague of mine back then who had...
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Workflow Management Software Integration Improves Accounting Processes for Growing Business
Growing autobody company, Carubba Collision, integrated their accounting software with a document management solution to optimize its accounting processes. The results: a corporate accounting department able to meet the demands of a growing business without additional staff. Established in 1955, Carubba Collision is the largest body shop conglomerate in upstate New York with 16 locations across 11 cities. The company is dedicated to assisting customers with insurance claims and works hard to...
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Transportation Company Expedites Accounting Processes with Flexible, Digital Workflows
The Salmon Companies, a transportation partner of the United States Postal Service, started using DocuWare to merge its business processes with those of a company it acquired resulting in an efficient, flexible, digital accounting workflow. The accounting process automation improved employee productivity, reduced costs and secured information. Founded in 1946 for hauling a load of mail for the United States Postal Service (USPS), the Salmon Companies have expanded from a regional...
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Re: Haven't seen the rep in 5 years.....
I believe in the "Rule of Six" You should touch a customer 6 times a year with a mix of personal visit, emails, mailers,Phone calls, shows, lunch & learns, or webinars. That comes down to every other month in different ways so it doesn't seem overwhelming to the customer, but they know who to call if they have an issue or need new equipment. If you don't add value to your customer over the course of the lease why do you think you are worth more when they upgrade the lease?
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Re: Haven't seen the rep in 5 years.....
At our dealership, we are required to do Reviews with our clients. The frequency is based on the number of devices they have and/or their potential. The highest level client we see every quarter with a Business Review. Our clients love them and we win ZBO business by selling the Review. Ultimately, we leave it up to the client, because some don't want that many touches.
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Re: Haven't seen the rep in 5 years.....
Originally Posted by Dcallahan4: and we win ZBO business What is ZBO business?
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Re: Haven't seen the rep in 5 years.....
Production Accounts, once per quarter unless issues arise. Major Accounts, I reach out to SOMEONE once per month at least and always reference my last communication with the next person.
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Re: HIPAA Email Considerations from Top to Bottom
I'm always amazed when I visit medical facilities how much faxing they still do. Nearly all of my business clients have abandoned faxing for the most part but not medical. To me there is nothing less secure than faxing but for some reason the industry with the most supposed interest in information privacy is the one still stuck in the stone ages using fax machines.
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Re: Ricoh America's Trying to Poach Dealer Account?
Wow! I would start buying from direct if I could get those prices! Also I would like to know what contract as I haven't seen access to one like that. I hope this gets taken care of for the dealer. What an overstepping intrusion and intentional malicious attack on the dealer customer relationship.
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Re: Ricoh America's Trying to Poach Dealer Account?
good point, maybe dealers should just buy from direct!
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Re: Ricoh America's Trying to Poach Dealer Account?
The US Communities Contract is what we use for School Accounts as well as non-profits and Govt. You can sell below the contract price you can't sell above the contract price. One of my techs sent me a photo of a Ricoh business card from one of our School Dist. Unit Offices and when I notified my DBM she asked what the Ricoh Rep was talking to them about. We have a machine right next to the receptionists desk with out sticker on it. A Ricoh rep is supposed to do an about face and disengage if...
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Re: Ricoh America's Trying to Poach Dealer Account?
As promised, here is the email from the dealer rep: I received an email this evening from the purchasing director of a large educational institution that has been our exclusive customer for Ricoh products going on 7 years. They are very happy with my company and this is why I was contacted and asked to take care of it. The email simply stated "you want to give this guy a call?" It was in reference to a RBS rep sending special rebate university contract pricing (the exact same contract and...
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Re: Ricoh America's Trying to Poach Dealer Account?
17 years in the business and that's the used car salesman talk track approach that he knows....
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Re: Ricoh America's Trying to Poach Dealer Account?
If you bring this to the attention of your Ricoh Dealer Support Manager. One of our partners has started firing any direct reps that don't follow the rules of engagement. About 6 months ago I lost to a Ricoh rep using government pricing. $97 per month on a 60-month lease for a Ricoh MP C3003 with a booklet finisher. I had 0 profit in my quote and was still more expensive. There is just no money in those accounts for reps that work off of GP.
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Re: Ricoh America's Trying to Poach Dealer Account?
We had a sit down with the branch manager several years ago and they were firing anyone who violated the rules of engagement and Ricoh was reimbursing the dealer for poaching the accounts. After that we rarely had any problems of them poaching our accounts but the pricing is still an issue in those types of accounts. Just remember everyone is playing by the same prices and rules. It must be true, right....?
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Re: Ricoh America's Trying to Poach Dealer Account?
Just yesterday I was speaking with a P4P member, this member had interviewed with KonicaMinolta some 8 weeks ago. Our P4P member posed this question to the Regional KonicaMinolta Manager. With Ricoh we have "Rules of Engagement", basically we can touch theirs and they can't touch ours. Does KonicaMinolta have something like this? The Regional Manager replied with, "we have a similar process, however, we can always take their (dealer) business and apologize later." Once hearing that our P4P...
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Re: Ricoh America's Trying to Poach Dealer Account?
I am always hearing our sales people complain about dealers taking accounts from us. Then I read your blog and see posts about direct stealing dealer accounts. I always imagine if I were the buyer and how mad I would be if I found out who I can buy from is being limited. If I want to but a dell laptop I can compare dell with their dealers.
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Re: Ricoh America's Trying to Poach Dealer Account?
It's crazy business out there, I would not mind having NO "Rules of Engagement" as long as the pricing was similar for both players. Ten years ago, I lost all 5 of my Majors to Direct taking them on price. It was ugly.
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Re: Ricoh America's Trying to Poach Dealer Account?
It goes both ways. As a RBS employee I understand and follow dealer incumbent ROE but for the dealers their are no rules, I have had 100% MIF poached and lost significant deals because the dealer got better price support from Ricoh. If only we all played fair - but it's a one way street, so there is no "fair". The RBS employee here should ask himself if it's really worth it, and then go find someone else to sell to.
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Re: Ricoh America's Trying to Poach Dealer Account?
In the days where a majority dealers are not exclusive to any one specific manufacturer we (dealers) are fair game as maybe we should be. If you are fortunate enough to have two or even three lines to choose from you always have the option to switch lines. I would contact your dealer rep and let him know that due "poaching" you will be presenting a different manufacturer option since you can not compete with pricing on the same equipment offered by direct. Fair is fair.
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Re: Ricoh America's Trying to Poach Dealer Account?
I think I want to start buying our machines from RBS instead of Ricoh Distribution. The directs are the biggest whores now a days and the Japanese could care less as long as that factory keeps running. It's amazing to me how much they have screwed this industry up in the last 20 years.
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Re: Ricoh America's Trying to Poach Dealer Account?
This is a 2 way street as I have heard of dealers TARGETING Ricoh direct accounts, it's a nature of the business. If the rep was taking that good of care of said upper education account, then there wouldn't be a problem, which it doesn't appear there was a problem.
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Re: Ricoh America's Trying to Poach Dealer Account?
It's not a two way street. The ROE from Ricoh states RBS can't poach dealer accounts but dealers can poach RBS accounts. These bastards in these direct operations are glorified used car salesmen at best, most of the time.
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Flying High Using Digital Processes
Flying High Using Digital Processes Aviation giant Mercury Air Group integrated DocuWare with two of its accounting systems, creating a mission critical solution for accounting information and documentation. The company reduced billing time by 6 days, increased cash flow, and gained workflow processing efficiencies. Privately held, Los Angeles-based Mercury Air Group provides jet fuel, air cargo services and transportation, as well as support services for international and U.S. commercial...
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Account Executive (printer, copier, MFP)
Job Description Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean (excluding Mexico) markets. With approximately $31 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2014‡ and is one of Fortune Magazine's World's Most Admired Companies in 2015. In 2014, Canon U.S.A. has received the PCMag.com...
Blog Post
Ricoh America's Trying to Poach Dealer Account?
First, let me state that what I'm about to post came from a long time P4P member. He emailed me a few minutes ago, in reference to a Ricoh America's Direct sales person that contacted one of his accounts via email and sent pricing via email. Our P4P member is a Ricoh dealer and has had this client for 7 years, in addition the entire MIF is owned by the dealer. "This is our account for the past 7 years and we have all the MIF. This guy knows better and I want his rear end in a...
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When is Net New Business not Net New Business?
I get it, we all need to drive net new business. We can't survive by continually upgrading our base. Personally, I do a pretty good job with acquiring net new business. A quick glance at my CRM will show that roughly 60% of follow ups and...
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Accounting, Legal and Marketing Firms Elevate their Reliance on Technology, New CompTIA Research Reveals
DOWNERS GROVE, Ill. , Dec. 10, 2015 /PRNewswire-USNewswire/ -- Information-intense professional services firms in accounting, law and marketing are increasing their reliance on technology solutions to meet their business objectives, new research from CompTIA , the IT industry association, reveals. Technology is rated as important by a net 78 percent of the 600 accounting, legal and marketing services firms surveyed for CompTIA's IT Opportunities in the Professional Services Vertical ...
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The 4 Ts Of Marketing
Each year we train hundreds of MSPs from across America and even a few internationally. Our training covers all facets of business, tailored towards the IT industry, and our members come to us for advice on all things business-related, from management and culture to sales and accounting. For a large percentage of our members, marketing always seems to be their biggest challenge because the conversation of what, when, and why to market can go in a million different directions. To make it...