Tagged With "Dealer Success"
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Re: Perspectives on Riso
We've had very little success with them in the years we've been a dealer. They run well but they are a hard to move item. Support from the manufacturer was non-existent but they are making a renewed effort now in that regard. Just doesn't seem to be much of a market for a real expensive really really fast machine with marginal image quality. We still do well enough with their duplicators and the supplies for them to stay in the game. I just don't think the Comcolor products are priced right.
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Re: COVID-19 Impact on Dealers and the Channel?
I was on the MPSA call today. Here's some points of interest I was going to post on another thread but will put it here for everyone. One major MPS company reported 29% decline in pages or revenue Another major MPS company reported a 71% decline Healthcare for one of those clients saw a 40% increase More inquires from clients in respect to file sharing and content Expecting continuing decline for another 30 days in revenue and prints First week of April they hit bottom and has stayed that...
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Re: Rumor Alert!
I haven't heard anything, would be interesting, and I guess it's a move that has to be done
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Re: Rumor Alert!
I can't confirm these specifics, but the Global dealer down here stopped selling Sharp and Konica Minolta a few years ago, so I assumed this happened awhile back.
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Re: Target GP Margins
There are a lot more of those than there used to be. That's why our industry has to change the way they add prospects to the pipeline. They are going to have to actually start marketing for a change (spend dollars on marketing instead of salespeople) & do things to position themselves as a resource companies will contact when they need something versus salespeople throwing a million lines in the water hoping they get a bite. It's got to be all about generating in-bound leads and...
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Re: Budget Document Technology given 2015 Pro-Tech Service Award
Great Job Tom. This award reinforces what everyone already knows that works with your company- your focus is on taking care of your customers and run a great company.
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Re: Need Kyocera Copier (dealer) Price List
Hi Art, I am with a Kyocera dealer and would love a premium upgrade. What exacly are you looking for?
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Re: Need Kyocera Copier (dealer) Price List
Hey Jason: Thank you for joining!! I have the Kyocera pricing I needed. However, I will need it again in the future. We can do something then. But, we have a promo for a Premium/VIP. For each competitive (recent) quote or proposal that you email me, I will comp you a FREE month for each one. Will that work for you? Art
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Re: 6 Reasons Why Flat Rate Service Program Will Change the Copier Industry
Art, a terrific take on the changing forces in the business model of the industry. Moneyball has arrived in the imaging business.
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Re: 6 Reasons Why Flat Rate Service Program Will Change the Copier Industry
Thank you Tom, writing it brought back some awesome memories
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Re: Question: Xerox technicians
I can confirm a new offering. Xerox has a new program for signing on new dealers and not putting them in the Global or Agent bucket. These dealers can then be trained to use thier own technicians. I will check with my source about them using Xerox techs.
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Re: Toshiba Introduces World's First Copier Delivering Erasable and Black & White Prints
Imagine a CMYK copier, except remove the CMY toner and developer and insert a new Erasable Blue (EB) toner and developer. Modify the copier so that when the Erasable blue toner passes back through the heat of the fuser, it de-colorizes the blue to white. A new rules based print driver can automatically makes software apps like emails auto print in blue plus provide a new counter to show how much paper, CO2 and money you saved. The previous generation product appealed to too small a section...
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Re: office360 equipment leads
They want 30 bucks a lead. 1.000 a month commitment 2 months minimum. If they can’t supply enough to get to 1,000 they carry that forward. Using EDA also with decent success
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Re: Is This the Beginning of the End for the Padding of Lease Rates?
If anything you should be bumping outright purchase prices and discounting leases. The customer who purchases their equipment outright keeps their equipment too long and may go elsewhere when the time comes to upgrade anyway.
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Re: Is This the Beginning of the End for the Padding of Lease Rates?
Maybe not such a bad thing. This makes shorter term leases with less interest more attractive and therefore leases can be turned faster as long as your not padding your leases to begin with.
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Re: Is This the Beginning of the End for the Padding of Lease Rates?
This bill may not apply to Fair Market Value leases. There is no mention of establishing the residual value of the asset which makes the interest rate impossible to calculate. Is a .0278 rate on a 36 month FMV truly -0- interest? Of course not. If you don't end up with title to the equipment, you really haven't financed anything. What is the interest rate on a Hertz Car Rental? What is the difference between that an a 36 mth FMV other then the length of term?
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Re: Is This the Beginning of the End for the Padding of Lease Rates?
Hello Art and the rest of the P4P members - Our industry association (ELFA), along with several independent law firms that represent many of our industry members are reviewing this legislation to determine the actual effects it will have on the industry as a whole and to provide guidance so that our members will be in compliance with the legislation. What we know at this point is that is you are involved in offering financing to businesses in California, you will be subject to this...
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Re: Is This the Beginning of the End for the Padding of Lease Rates?
Padded lease rates are used to "pad" the pockets of dealer principals who are taking commissions away from their sales people. It's a dishonest but standard practice that should be eliminated, so this sounds like healthy change in the right direction.
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Re: Is This the Beginning of the End for the Padding of Lease Rates?
In some cases, more is made on the lease padded rate than the salesperson makes in commissions. Others may tell you that they use the "padded" rates to create promo's for the reps. Do I look like I need an incentive to sell? Frak that, if you need an incentive to sell then you need to get a job at Mickey D's
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Re: Is This the Beginning of the End for the Padding of Lease Rates?
Here is a report from leasingnews.org. One of their legal editors is doing a three part review of this legislation. Leasing News Exclusive: State Senator Steven Glazer and the genesis of CA SB 1235 (Part 1 of 3) By Tom McCurnin Leasing News Legal Editor This is important not only if you are doing commercial business in California, but this may affect other states. If you are new to this, here is legislation passed both the assembly and senate, awaiting California Governor Jerry Brown’s...
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Re: Is This the Beginning of the End for the Padding of Lease Rates?
Part Two: Leasing News Exclusive: The Opposition and How Senator Steven Glazer Got SB 1235 Passed (Part 2 of 3) By Tom McCurnin Leasing News Legal Editor The bill was "Engrossed and Enrolled" and presented to the Governor at 5 p.m., September 12th, awaiting his decision to sign or veto. How He Pushed It Through the Legislature What are the takeaways from this interview and SB 1235? ▪ First , I Was Surprised at the Overwhelming Support of Trade Groups for the Bill. When he rattled off the...
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Re: Is This the Beginning of the End for the Padding of Lease Rates?
Part Three Leasing News Exclusive: Is the Disclosure Too Complicated? State Senator Steven Glazer Position on CA SB 1235 (Part 3 of 3) By Tom McCurnin Leasing News Legal Editor The bill to require full disclosure of interest rates is awaiting Governor Jerry Brown's signature. It was reviewed to be recorded and sent to his office late last week. It seems unlikely he will not sign it as it passed the State Assembly 72-3 and in the Senate 28-6 .It then will be up to the California Department of...
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Re: Is This the Beginning of the End for the Padding of Lease Rates?
from today's Leasing News. Ralph Petta Reaction to Tom McCurnin's "Is the Disclosure Too Complicated? of SB 1235" [ http://leasingnews.org/hires/petta_ralph2018.jpg ] From: Ralph Petta President and CEO Equipment Leasing and Finance Association 1625 Eye Street, NW * Suite 850 Washington, DC 20006 "Allow me to take exception and set the record straight with respect to Mr. McCurnin's statement in his September 21 article(1) about passage of disclosure legislation in California, SB 1235 that...
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Re: Mobile Printing
Yeah, that's kind of what I had in mind too. Sometimes simplicity is the key to success. I was just wondering if there is a way to do it with the native equipment. NFC is okay but it's not as good on iPhone
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Re: top challenges faced by sales reps on a day to day basis
The biggest obstacle and it isn't on your list is time! If we are honest with ourselves the amount of time we are actually selling versus so called non selling activities creates my biggest limiting factor to increasing my success.
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Re: top challenges faced by sales reps on a day to day basis
Wow. No poll answer regarding the rep’s activity…interesting. Over the years I have learned that if you work hard and SMART, you’ll hit your numbers. I also think that there is a condition that affects a lot of sales reps in virtually all industries. It is a type of an iron deficiency disorder. It is when iron in your blood is transformed into lead that forms in your rear end. If someone bounces from dealership to dealership and never finds success it is most likely them. If they’ve had...
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Re: top challenges faced by sales reps on a day to day basis
I did not put an option for reps activity, because I believe most of the members here are true professionals and we understand how important it is to complete those activity goals for the week, month or quarter. You are correct, there are no short cuts, you need to work!! Originally Posted by dimaxusa: Wow. No poll answer regarding the rep’s activity…interesting. Over the years I have learned that if you work hard and SMART, you’ll hit your numbers. I also think that there is a condition...
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Re: Another Ricoh Dealer Takes on Konica Minolta
Who will be next? ++++++++++++++++++++++++++++++++++++++++++++ A & A Office Systems Now Offering Esteemed Konica Minolta Product Line 9/9/2009 New England-based Company to Offer Award-Winning Lines of Konica Minolta MFPs, Production Print Systems, Printers, and Software Solutions Middletown, CT and Ramsey, NJ – September 9, 2009 – John Sullivan, President & CEO of A&A Office Systems (A&A) and Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a leading provider...
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Re: Color MFP Trends, Tactics, etc
You stated and asked: "* The last year brought Ricoh’s entrance into the color light production and mid-production space with the C900/C900s and the Pro C550EX/C700EX. Although the C900 looks like a solid first step into color production, there may be some growing pains (outside of IKON) due to dealers' lack of production experience/contacts and printers' existing brand loyalty/hesitations about buying a 1st generation system. Does anyone see these replacing or beating Xerox/Konica/Canon...
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Re: Senior VP wants P4P Access!
Quote: originally posted by Art: "My thoughts, why are you trying to hide your who you are?" You definitely asked yourself the correct question. The p4photel has become the most informative and honest forum to share ideas, experiences, and strategies for success. I would hope this is not compromised in the future, due to censorship or spin. For example, we heard that XEROX had an army of 'bloggers' trolling the internet to promote the ColorQube and to combat any critical assessments. The...
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Re: UPDATE 3-Canon buys Dutch Oce for $1.1 bln, fights Ricoh
Canon and Océ: More Details Canon and Océ: More Details By Cary Sherburne on November 19th, 2009 Océ management conducted a well-attended press teleconference today to provide further details of its acquisition by Canon. Jan Hol, who was interviewed earlier by WhatTheyThink, was on the line from Europe, and North America was represented by Mal Baboyian, president, production printing systems, Océ North America, and Joe Skrzypczak President and CEO of Océ North America. Océ reiterated that...
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Re: Sales Management
Establish goals that can be achieved, and slowly increase those goals every quarter. Give some sort of recognition or a lunch when they have achieved the goals. Bring them up to spped slowly, if this can't be done, then they don't understand that you are guiding them to success with these goals. Like copyfax stated those who don't want to reach those goals are not worth the time nor effort.
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Re: Time in business requirements
More likely, teleported to the past... However, I think our success (in the short term) is guaranteed, and eventually we'll simply be "Too Big to Fail"! I want a bonus either way though
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Re: Mark Pollack Joins Konica Minolta!
http://kmbs.konicaminolta.us/c...s-solutions-usa.html Industry Veteran to Bring Leadership, Expertise to Konica Minolta as Vice President, Marketing Communications and Program Development Ramsey, N.J. - July 29, 2010 - Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a leading provider of advanced imaging and networking technologies for the desktop to the print shop, today announced Mark Pollack has joined the company as Vice President, Marketing Communications and Program...
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Re: Top 9 Blunders that B2B Sales Reps Make
Blunder #9: They don’t follow through. What they do: After the deal has gone through, they don’t bother to make certain that the customer is delighted. Why they do it: They feel that they are “too busy” working on new accounts and developing new business. What happens: The reps find that the key to success in sales — repeat business — never really develops because the customers fell that the rep doesn’t really care. As a result, the rep is constantly forced to develop new contacts and new...
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Re: Samsung Pushes Into Crowded A3 Market
Gonna be an uphill battle, especially since their success up until now has been due to their A4 niche. That said, Samsung is good at attacking new markets and gaining very good share. They killed it with TVs and Cameras. Any thoughts guys?
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Re: Print Production Sales 101
I agree totally with the previous post. I recently went on an appt. with someone who is specifically trained on the production units by Ricoh. Any of us who have been selling Ricoh or Savin for a number of years, knows how to point out the features and benefits of any of our devices. The success of this appt, was based on relating to the pains of a commercial printer. This person knew what buzz words to use, and what buttons to push. That in turn was applied to the new Ricoh production line...
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Re: Managed Network Services discussion
According to your logic CDW which has an awesome AR/AP, Warehouse, logistics, order processing and true recurrent B2B customers could do it. Why don't they? Why doesn't everybody? Why not Sears or JC Penny? Because the businesses don't, won't and never will fit. Networks are like snowflakes each one different and individual, MFPS are like donuts each one the same with different frosting. Lets take GM and GMAC as the example instead of Ford. So its a 50/50 success ratio not for my money. Even...
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Re: Ricoh Dealership in Minnesota will buy.......
Ahead of schedule: Ricoh Hands Over Accounts to Dealer MALVERN, PA. and MINNEAPOLIS, MN, Nov. 20, 2012 –Ricoh Americas Corporation and Metro Sales, Inc. announced a strategic agreement for the sales, service and operations of certain Ricoh direct channel commercial customers in the Duluth, Rochester and St. Cloud, Minnesota areas. Beginning December 1, 2012, Metro Sales, Inc. will acquire select Ricoh commercial accounts and support these customers with sales, service and supplies. “Metro...
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Re: 3 Days !!!! You call that Service? Really?
Art, quite a few years ago I copied from this site one of the most profound things that I had read about Customer Service. I've tried to search your archives with no luck so I'll re-type it here and if can find the source to attribute please post since it is not my intellectual property. Here goes . . . WHAT DO CUSTOMERS REALLY WANT? For years businesses have struggled to answer that question. Along the way slogans and discussions have come and gone - about customer satisfaction versus...
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Re: Are you a Data Miner?
It is a couple of months later and I have sent out maybe 3k emails. Not a whole lot of success yet but I remain optimistic. Very few requests to be deleted from my email list and I have a list that I can continue to expand and reach potential customers that I could never get to. I like the fact that I can contact 200-300 people every 8th week, 50 weeks of the year, that I suspect at some point in time in the next five years will buy a copier.
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Re: How do you feel about the industry?
Meshyf: If you like and enjoy discovering, creating and solving customer related problems in our industry, do as Art suggests, find a dealer that can and will support their customers - unfortunately your situation will only become more distressed when you sell that solution cuz your employer isn't the least bit interested in you and your success NOR your customer and his success.
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Re: Over Holding On MFP Lease Costs Unnecessary Dollars
Yoda, you need to not be so quick to throw around the "ignorant" and "dumb" labels. Just because something is true in your tiny little world does not mean it is universally true. For instance, we share revenue from the first month, not the third but what difference does that make. It is still not in the best interest of the customer (in most cases), which should be our primary concern. That brings me to your next, supposedly obvious, observation. "shame on any rep that allows a lease to get...
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Re: Over Holding On MFP Lease Costs Unnecessary Dollars
Re: Over Holding On MFP Lease Costs Unnecessary Dollars
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Re: Telemarketing Training
I do not feel it is ethical to use a customer's name in this way and this approach could create a backlash with the customer, not to mention the prospect. Something I've used on occassion with some success came from Riso years ago. They used a Brit consultant by the name of Herbie Boxall. When asked what this is about, the response would be, "I have a calendar note to call him this morning." It's not our fault that they jump to the conclusion that VITO asked for the call. That's not what I...
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Re: 100 calls a day, 240 minutes talk time a day, 4 opps per day
First: Your old employer is imploding. You don't ditch that many people all at once if things are going good or even so-so. Second: Non Competes are hard to enforce whereas Non disclosure/confidentiality agreements generally are not. (Non Attorney opinion, No I won't pay your legal fee's) Third: Did you re sign your non compete after the pay scale change? Is the pay change in writing, did you have to sign the pay change and do you have a copy? Did they give you anything in return for re...
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Re: Ikon Press Release iR 105+
IKON Names Matthew J. Espe, President And Chief Executive Officer IKON Office Solutions, a provider of business communications solutions, announces that Matthew J. Espe has been appointed President and Chief Executive Officer. Espe was most recently President and Chief Executive Officer of GE Lighting, a $3 billion business with 35,000 employees and 55 manufacturing facilities across North America and around the world. He brings to his new position at IKON more than 20 years experience in...
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Re: Document Capture/Global Scan
From: Ted Sent: 3/11/2002 7:16 AM Brian, as for me 4.5 years copier sales, but 17 total in sales. Copier sales to me are the easist sales in the world. Yes you have good and bad months, but everyone in business NEEDS what we have. Not so with other sales jobs. A business cannot operate these days without printers, faxes and copiers. Lately, you can add scanning to that list. With the advent of the doc mall and e-cabinet, once you get a customer using this type of technology, they will never...
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Re: Toshiba Press Releases
January 21, 2003 - Toshiba America Business Solutions Acquires Hotz Business Solutions Toshiba Reinforces Strategic Growth Plan With Purchase of Leading Kansas City Office Equipment Dealer IRVINE, Calif., (January 20, 2003) - Toshiba America Business Solutions (TABS) today announced that it has acquired Hotz Business Solutions (HBS) of Kansas City, Mo., a leading independent office equipment dealer in the Kansas City market with five locations throughout the states of Missouri and Kansas.