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Reply to "Toshiba Estudio 230 & Estudio 280"

The home office of this customer is whom I had been dealing with for the past 9 years. After explaining to them our service history, and the fact that the Ricoh 4522 was in need of its first PM in 9 years (140,000) copies, they agreed it was cheaper to service the existing machine than to purchase a new one. However, if they decide to upgrade (with us), duplexing will be the key reason. The 4522 is a good machine, but the duplex unit does not like to duplex legal or letter in the landscape position.
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