From: Ted Sent: 9/11/2002 8:08 AM
Get this. I think I figured out what happened with my SR Admin. problem. I didn't know that the day after I installed the SR Admin. program and loaded the PC's up that the machine thru a service code. When the guy went out there to fix it he decided to upgrade the Firmware on the machine while he was there. Needless to say, we unloaded the SR Admin. Program and reloaded and...nothing. Once I found out he upgraded the Firmware, we downloaded the SR Lite and SR Admin. upgrades from the website. Guess what. Everything is now working. Guys, make sure that your service guys let YOU know when they upgrade Firmware. Otherwise it could cause big problems.