We've had some issues with the software, most if not all were resolved with a recent update. I too agree, that the software should be an option. We are at a crossroads with the W3601, meaning, what is the upgrade path? I just recently upgraded a W3601 to a W3601. I was lucky, because the account is very loyal, understanding and no one else could get in.
Of course that will not be the same with additional accounts. We, the reps need to put pressure on our sales managers, VP of Sales and dealer principals to act now to protect our portfolio of wide format accounts or they will slowly erode.