I agree with both Neal and Mike, if the administrator feels they're an integral part of the team they wouldn't have contemplated a "Friday end of month" vacation day. Here's where the rewards/prizes from sales contests and extra spiffs come into play. I once gave our order administrator a TV/VCR combo unit I had won. You can order in Friday lunches, bring in bagels and donuts - everyone wants to be appreciated for the job they do especially the lower paid ones. Don't make it a habit BUT rather make it something "special". In the end though, Management is at fault here, not the sales person nor the administrator - it should never have become an issue.