We had the Samsung and then moved to Muractec, support is fantastic from Muratec. We also registered with Sammy for a service center for there systems. Wehave been getting service calls on small printers, however its a new account and a contact that we did not have before!
We have about 12 of the 45ppm devices in the field, all are working well and we are averaging one call for 30,000 pages! Most are user op since they are printer based MFP.
Sammy has introduced a 55ppm, Muractec is suppose to take this on and then bump the MSRP like they did on the 45ppm device. Read the other day that Sammy is going to attack the A4 marketplace and plan to introduce a 75ppm, 95 ppm and 110ppm device in the next 12 months!
Now is the time to add Muractec as another line, it doesn't seem like Ricoh, Canon, KonicaMinolta or Fuji Xerox are interested in this market, there were some rumors that Ricoh may enter and Toshiba, however nothing yet.
I average a couple of these systems a month and average GP is good. This is the only way to compete against direct branches when the average monthly volume is aroung 10K per month or less and they do not need 11x17! Hope this helps