Thank you for posting this topic. It's a relief to be able to talk with other people in the same boat. My perspective is a little different, because I am the purchasing manager for our dealership and I have to deal with the time-consuming and frustrating challenges caused by this new system every day.
What Docusultant wrote about the problems with the actual operations is true. Speaking solely about what has happened to us, we've have items lost off of orders (specifically, BKO items); we've had orders that just simply get "stuck" and never ship unless I call Order Processing; Oracle picked us for a ship-in on a model we're not service trained on, then when our order processor changed to another dealer Oracle overrode her and switched it back to us without her knowledge, and when she switched it a second time, it did it again and shipped it to us anyway (she had to hunt down the truck in transit to stop it); DMAP order shipments were frozen for 10 days because Oracle was shipping items directly to the end users (collect); I'm still waiting to receive a couple of BKO items that I ordered before the transition; and, well, that's enough for now.
Re the comment about getting parts: you're getting them because parts ordering is still on the old ROL system, but be warned because your migration is on the horizon.
The people who I really feel for (besides us and our clients, of course) is the Order Processing staff. They are on the front lines of trying to deal with extremely angry dealers when they are powerless to change anything. My Order Processing contact, a happy and calm person pre-Oracle, is frequently in tears these day - that is, when I can get a hold of her because their phone call volume has increased by five times the pre-Oracle numbers (that's the number she told me today). Oracle has caused a distinct decrease in the quality of customer support because the order processors can't handle all the calls we have to make to get anything to ship.
My prediction: Ricoh will lose marketshare next year because of this.
Here's a tip, from my Order Processing person: tell your purchasing manager to AVOID using the Configurator option to order anything wholesale and use the Direct Line Entry instead. The reason is, if something is on backorder and was ordered through the Configurator, it will hold the entire order up unless you call Order Processing and ask them to cancel that item off your order. Then you're supposed to reorder the back-ordered item. If you use Direct Line Entry, things that are in stock will ship without intervention.