Assuming we've used the 2 hours per machine connectivity time that we include for each install and that this isn't resolving issues that we created, this would be billable at an hourly rate in the neighborhood of $100 per hour. Depending on availability, the work would be done by either an SE, break/fix tech or a member of our Network Services team.
We are an independent dealer in the Southwest that provides either hourly support, block time or full-on Managed Network Services. We can do the work either on-site or remotely through NAble.