It is all about the clicks. There is no question that if salesreps were paid by the click the way cell phone reps are paid for the minutes, we would be alot more solutions oriented. We can have great influence on clicks but we don't because it doesn't pay next months mortgage. Do I really care if my Ricoh MFP is set as the default printer? Do I follow-up every month to see that prints are being driven to my unit? Am I attacking the back-room legacy printing and persistantly working until I get that equipment replaced. My answer...no,no,and no because I'm not paid for the clicks and that is the only place where there is money in those activities.