Mr V-tec,
At our dealership we are not allowed to lower any service contract, cpc , or minimum without the signoff of ou president and service manager.
The number of times that I have rec'd a better than book rate is ONCE.
We protect the profit of the company period.
It is tough out there, the Wal-Mart factor has everyone wanting everything for free. I've seen front-end machine profits go "bye-bye". That's why we've had to become CDIA+ and MCSE certified so that we can add value to the boxes we sell, and for that we deserve the golden handcuffs of a service commission. Because without great salespeople a dealership would provide a service department with employment for about three years.