LETS GO OUTSIDE ON THIS ONE
This is a big issue where I work. The sales force wants service to give everything away and make commission on the service they sell. They (sales) reduce our cost per copy to zero profit to get their sale. Why can’t service keep the $$$ for the on going MA? We don’t go out knocking on doors to sell equipment, we’re not allowed to. We turn in sale leads, yes we get a commission for it, and sales gets a commission for including service at the time of a sale.
It’s the service department that maintains customer satisfaction and the equipment for the next 3 or 5 years. That is what (in some cases) will determine if the customer will call the sales person back or not. So why shouldn’t the service department be able to keep the MA $$$???
I’m tired of hearing the sales staff saying “you have on idea how tuff it is out there” if it’s that bad get a different job and work 8 hours a day 5 days a week.
You may have quested by now, I’m in service, and yes, like you I would like to provide for my family as well.