So this effort is eliminate "carbon copied" work orders for service techs? What is wrong with the print "workflow" when the software application that generates a service form cannot be configured to print two of the same item?
This is not an easy "printer-centric" fix. The application needs to either carry this information to the printer as part of the job or you must have some print-based software (Planet Press/Dataworks) telling the printer what to do. At this point, what other problems will VDP software solve for your prospect?