We embraced FM Audit MPS early on and were trained and certified by Kyocera. (Art I was actually in Jersey). Our company started as a PC networking firm so there was that comfort level.
The first 2 years went fine. We signed up 17 contracts. 7 units to 56. As a sales person this was a great program to add to my equipment sales.
Then we realized the monthly fees were too expensive for our volume/profit. Also some customers did not like the auto toner delivery notification. They wanted 2 toners on the shelf not empty waiting for the next notification. If you have to float all this toner there goes the benefit of MPS and your profit.
Today we have turned off FM Audit and are looking for a lower cost program. The USB discovery device is one of the coolist gizmo we have to WOW the customer. But it comes at a price. We use Kyocera KM Net viewer to capture usage.But the cusotmer needs to run it and send us the report. Most of the IT guys do not mind after I explained the new fees we will charge inorder to keeping FM Audit running.
Don