Very valid point if a copier company is trying to manage networks with their core people. I've given this Peter Drucker quote before, "Every company needs to prepare for the total abandonment of everything that it does." This is probably no truer anywhere else than it is with our industry. I am convinced that we must expand our sources of revenue or we will cease to exist within 10 years. We have a customer base that we see on a regular basis which gives us the chance to market additional services quickly and inexpensively. It could be phone systems, office furniture, water coolers, vending services, etc. Many of us have chosen network services, website services or Document Management but it is out of necessity. What makes us qualified is the resources we bring in to effectively do the job. What makes us successful is the customer base and the long-standing reputation.