I don't find this story surprising at all. Lexmark is a printer company that lacks a complete competitive product line. Ricoh has a complete product line to fit a major university from production machines down to desktop printers. You can bet this was a very profitable deal for Ricoh. I don't even think low bidder would be an issue regarding Lexmark given how weak they are on any product beyond a desktop printer. Loyalty would be the only thing Lexmark would have going for it in this situation cause they sure don't have the product. More than likely Lexmark wasn't even a player in the final decision.....I bet it came down to Ricoh, Canon or Xerox in the end.