Reply to "Got A Situation! What would ou do?"

fisherMaven VIP

You should be able to go to a broker and get another 50ppm Toshiba for dirt cheep. I'd swap the machine out or fix the existing one. No way would I roll the lease on the customer.

Just be honest with the customer and do the right thing by them. One call to a competitor for a quote and you are toast.

Make it a positive in the customer's mind. The customer will respect you more in the long run if youdo the right thing. Roll the lease and risk losing the customer forever.

1/6/1212:55 PM

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