I hear an update is finally getting close (v1.4). We have a representative from Ricoh Corp. coming out soon to meet with our client to address some of the concerns that they have. They (Ricoh) are also looking for customer suggestions to try and make the Global scan experience more user friendly. I'm all for that. If you design something for a high volume of scans, it should be very easy to use. I'll post any results I hear from that meeting.