I believe that Ricoh has created a monster with their purchase og GES, SAV, Lanier, and the formation of Ricoh US. I believe that the right hand does not know what the left hand is doing.
Look at the guys they put at the top, formed execs of bankrupt companies!!
I had the same situation with an account that had a rental agreement under Savin. They would not approve the GEM order. Well we raised enough stink to change it. I had to take $900 hit!
Art