Just wondering, when dealing with accounts that have multiple devices/locations, what is your company's practice in regards to combined maintenance agreements?
As a value add to the customer, it is nice to be able to say we can consolidate your agreements so you only have 1 check to write, 1 renewal, etc... This can also help lock in the customer (of course it's all or nothing so you could lose the whole account but if that's going to happen it probably is any way).
On the other hand, it can be an accounting nightmare. What happens when you have 10 machines on an agreement and cannot get a reading for 1 so it holds up billing everything? What happens when 1 machine is 8 years old and is running 50 pages per month at .02 per page and you have to replace a $1500 board?
In the old days it was 1 agreement per machine but we also used to get 10 cents per color page but things change. Just wondering who is using consolidated agreements and how they are making out.