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Reply to "At the end of term, who pays to ship the copier back to the leasing company?"

Coming from the lease finance area of the copier industry I know this always ends up in an arguement. so we use a simple Rule

If its End of Term (EOT) and the customer is upgrading we take the cost

if the deal is at EOT, the customer is returning and going to a competitor, then the customer eats the cost
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