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Weclome to the P4P Forums! Yes, the thread is about two years old and on going. There's a lot of customers that you can't sell value and thus they are the price buyers. Seems like theres more of these with the down economy. I know my self and others guys sell the crap out of value and sometimes it works and sometimes it doesn't.
I think the biggest gripe between dealers and direct is the fact that direct in most cases can sell lower than a dealer can buy the equipment. Let's face it, its the way of the channel, and it's not only Ricoh, it's all of the other direct branches too.
Thanx for the reply and please post more!
Art