quote:Originally posted by GIntel:
Thanks for your insight!
My first thought is that your post has a lot of jargon in it I don't understand. (I'm directly responsible for MPS, so it's not that I'm unfamiliar with the terms).
When Art can't understand your question about and industry he's been in for 20+ years, it's time to back up and re-write
.Secondly, regarding your questions about placing supplemental A4 MFPs around, it all depends upon the customer.
I have some customers that have central MFPs and NO additional MFP capability. I have others (mainly Law firms) where every device is an MFP, even if it sits on a person's desk.
Regarding problems selling different programs, I think the major problem we've encountered is communicating the features of the contract to the customer.
Some end users don't know their machine is covered, so they just suffer with poor print quality, noise or errors even though they are paying us to fix those (but not ever calling us). Others (without the all-inclusive per page contract) call and want to order toner, then argue that its "included" or free.
It's tough to communicate everything to all the end users within a company.