Overall, the Ricoh Response is quite good. There are a couple of answers I would take issue with.
Rant:
“The software is also very difficult to use and non-intuitive”
Reality:
Subjectively speaking, it would seem logical that a time tested mature product will be most versatile as well as easy and reliable to operate.
Um, have you actually used the software? I agree that anyone who is technically proficient can stumble through it and get what they want in the end. However, it is not "user friendly".
Every time I have to tell my customer that the "scan" button in that green box with the red arrow pointing at it, I cringe. MANY of my customers have complained about this.
Rant:
“The Ricoh software cannot be set-up as an IP based printing device. It uses hot folders which are a security problem on networks.”
The response on this one is OK but... did you know you can print directly to the IP of a PC sharing a printer? So technically, you can print direct to IP to the plotbase PC. Of course it uses a "hot folder" to accomplish this, but why does it matter?
Rant:
“Passive accounting within the software. The user is not forced to put in any information for accounting purposes if they choose not to.”
Reality:
All plotting to the RW-240 can be tracked with the administratively controlled accounting function
Erm, have you seen the accounting? let me ask, when I print with the windos print driver, how do I enter this info? Oh what's that? I can't enter the info? Ah... not at all? nope. The accouting only tracks accounting data for prints, and ONLY when sent through plotbase.