MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling.  We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials. You can find out more here.

OnTask, Powered by Accusoft, Partners with Mid-America Document Imaging

• ONTask provides business process automation for clients
• Mid-America Document Imaging located in Minneapolis, MN and is a division of Mid-America Business Systems
• OnTask is an electronic form generator with workflow software that automates business processes
• Small business package starts at an annual cost of $2,400

Workforce Logiq Named “Best-in-Class” by Ardent Partners in 2020 MSP Solution Advisor Rankings

• Workforce Logiq located in Orlando Florida, offer AI-powered workforce intelligence technology
• Awarded “Best in Class” in Ardent Partners 2020 MSP Solution Advisor
• Ardent Partners is a research and advisory firm
• The 2020 MSP Solution Advisor helps talent acquisition, human capital management, human resources, and procurement executives better navigate the MSP landscape and maximize investments in the talent procurement market

Spectro Cloud Launches With $7.5 Million to Help Enterprises Realize the Promise of Kubernetes

• Spectro Cloud located in Santa Clara, CA and provides solutions that help enterprises run Kuberbetes their way, anywhere
• Spectro Cloud is founded by multi-cloud management experts and is backed by Sierra Ventures and Boldstart Ventures
• Kubernetes is an open-source container-orchestration system for automating application deployment, scaling, and management. It was originally designed by Google, and is now maintained by the Cloud Native Computing Foundation

FNTS Expands Disaster Recovery as a Service Offerings to Cloud Environments

• FNTS located in Omaha, NE. Provides cloud and managed IT services
• Expands existing Disaster Recovery as a Service (DRaaS) to include universal cloud environments, including public, private and hybrid cloud
• Global data expected to grow to 175 zettabytes by 2025
• 49% of the worlds data will reside in public cloud environments according to International Data Corporation
• According to Gartner the average cost of IT downtime is $5,600 per minute and $300K per hour

Segra Helps Customers Affected by Coronavirus Impact

• Segra announced today it is joining other carriers and honoring the FCC's (News - Alert) "Keep Americans Connected Pledge" to ensure connectivity to those customers negatively impacted by the Coronavirus
• For the next 60 days, Segra, and its subsidiary Lumos Networks, will not terminate service to residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic
• Segra is one of the largest independent fiber bandwidth companies in the eastern U.S

FileTrail Expands Global Account Management and Business Development Team in the US and UK

• FileTrail headquarters in SanJose, CA. Provides information governance and records management software for law firms
• Announced hiring of Keith Schneider as strategic account manager
• In addition, the company has engaged Jon Roscow of Laureus Consulting in the UK to build awareness for FileTrail’s information governance and records management solutions and grow its customer base in EMEA

ECS Named to CRN Top 100 Security MSP in 2020

• ECS headquarters in Farifax, VA. Provides advanced solutions in cloud, cybersecurity, artificial intelligence (AI), machine learning (ML), application and IT modernization, science, and engineering
• Awarded Security 100 for CRN’s Managed Service Provider (MSP) 500 list
• CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
• Three categories that include Elite 150, Pioneer 250 and Security 100

Israeli cybersecurity firm Checkmarx acquired for $1.15 billion

• Checkmarx a Ramat Gan-based cybersecurity company
• Acquired by preeminent global equity firm Hellman & Friedman (H&F) valued at $1.15b., the largest ever acquisition of an application security company

Cybersecurity Update

• Corvus Institute announced that ransomware attacks in the healthcare vertical in the U.S. have increased 350% during last quarter
• UK (University of Kentucky) Health System notified an unknown number of patients that their PHI may have been exposed after cyberattack
• The Department of Homeland Security announced that Charles K. Edwards, and Murali Yamazula Venkata, both former employees, were indicted for allegedly stealing government software and databases and then attempting to resell it back to the government.
• Cybereason announced it has discovered a new malware, called njRat, which is used by hackers to infiltrate networks of other hackers, so they can access firms that have already been hacked.
• FBI arrested Kirill Victorovich Firsov for allegedly operating a dark website that sold stolen confidential information, including PHI.
• Facebook paid a $55,000 bounty to Amol Baikar of India after he responded to a contest to find a serious security vulnerability in the Facebook platform.
• Whisper, an app that allows users to confidentially share an anonymous confession, was hacked exposing 900 million messages and their users.
• Microsoft has a bug with SMBv3? Fortinet stated “The vulnerability is due to an error when the vulnerable software handles a maliciously crafted compressed data packet. A remote, unauthenticated attacker can exploit this to execute arbitrary code within the context of the application.” o Possibly impacted by the CVE-2020-0798 bug are:  Windows 10 v1903
  •  Windows 10 v1909
  • Windows Server v1903
  • Windows Server v1909
  • “Users are encouraged to disable SMBv3 compression and block TCP port 445 on firewalls and client computers”
• Hackers are impersonating employees from Vanderbilt University Medical Center of Nashville, TN to send out email phishing attacks
• Palo Alto Networks research claims that up to 83% of hospital devices that use Windows OS are using outdated operating systems and are therefore vulnerable to hacking
• Google announced it has released a new software tool designed to identify potential USB keystroke injection attacks
• ESET announced that a Russian threat group known as Turla (aka Waterbug, KRYPTON, Snake, Venomous Bear) is using 2 new pieces of malware to launch attacks
• Jay Public School District of Oklahoma announced it was hit by ransomware, possibly exposing info on an unknown number of students.
• Cheyenne Regional Medical Center of Wyoming notified an unknown number of patients that their PHI was exposed after email phishing attack

MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling.  We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials. You can find out more here.

OneNeck IT Solutions Named To CRN MSP Elite 150 List

• OneNeck IT Solutions located in Madison, Wisconsin, subsidiary of Telephone and Data Systems, Inc
• Offer cloud and hosting solutions along with managed services, enterprise application management and advanced IT services
• Named to MSP Elite 150
• CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
• Three categories that include Elite 150, Pioneer 250 and Security 100

SolarWinds Service Desk Announces Integration of Discovery and the Orion Platform

• SolarWinds in Austin, Texas. Offers IT management software
• Launches integration between SolarWinds Discovery and the Orion Platform’
• Integration helps reduce IT overspending, risk levels and improve service management processes
• Integration of two products provides

• Consolidate asset data from products on the Orion Platform and other sources into a single repository, allowing them to make better business decisions on IT assets, mitigate risks, and not violate the license terms of their software purchases
• Reduce the impact of changes to employees by increasing visibility into how Orion asset data and relationships between configuration information support IT services
• Identify the root causes of network and systems infrastructure issues by attaching Orion configuration data to SolarWinds Service Desk incident

Xperteks® Recognized on CRN's 2020 MSP500 List

• Xperteks Comouter Consultancy founded in 2001, offers Managed IT, network, cloud, cybersecurity management, server management, and system integration
• Awared MSP Pioneer 250
• CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
• Three categories that include Elite 150, Pioneer 250 and Security 100

Medicus IT Acquires Managed Services Provider Nexus Practice IT Services

• Medicus IT healthcare-focused managed service provider in Alpharetta, Georgia
• Announces acquisition of Nexus Practice IT service, provides managed IT for healthcare, based in Columbus, Ohio

Lightstream Launches Cloud Managed Services with Strategic Cloud Management Platform Partner CloudCheckr

• Lightstream in Salt Lake City, Utah. Provides full service cloud and connectivity solutions to enterprises worldwide
• CloudCheckr in Rochester, New York. Founded in 2011, has more that 5,000 users
• CloudCheckr CloudCheckr is a comprehensive cloud management solution, helping businesses manage and automate cost as well as security for their public cloud environments

Insight Launches Collaboration Services for Cisco Webex Calling

• Insight headquarter in Tempe, Arizona. Offers solutions and services for Cloud _+ Date Center, connected workforce, supply chain optimization and digital innovation
• Launches collaboration services for Cisco Webex Calling (cloud-based calling system)
• Design – As a Cisco Master Collaboration Specialization partner, Insight has the expertise and track record of implementing comprehensive and secure collaboration architectures. Insight guides clients through proven designs to build a solution that meets their specific requirements, define a migration strategy, and maximize the benefits of cloud-based collaboration
• Implementation – Based on a client’s tailored design, Insight leverages a migration strategy that minimizes the impact on end-users. Our team can also coordinate the deployment of on-premises gateways and endpoints in collaboration with the IT team, or clients can opt to use Insight’s white-glove deployment approach
• Escalated End-User Support – Insight sets up clients for success by training and supporting end-users on day one and provides them with easy-to-use self-service tools. Additionally, Insight offers access to escalated level 2 and 3 end-user support for how-to’s and issue resolution of all Webex Calling features, applications and devices
• Managed Services – Insight handles all incident management and the day-to-day administrative and change task management for clients as well as recommends and implements new service features that align with organizations’ business needs

 CGI signs new five-year renewal with Taylor Wimpey

• CGI offer information technologies and business processes
• 5^th largest independent information technology firm in the world
• Employees 77,500
• Located in London, England
• Will supply managed IT service to Taylor Wimpey (residential developer) for five years
• Contract valued at 22 million pounds

vCom Announces Expansive Organizational Growth

• vCom located in San Ramon, California. Offers cloud-based software and managed services
• Annouces addition of Jon Weinberg as Vice President of Account Management
• Weinberg brings to vCom a 20-plus year track record in leading high performing customer success, account management, sales, and service delivery teams in both the SaaS and software industries

Converge Technology Solutions Achieves Master Services Competency for Network Virtualization

• Converge Technology out of Toronto, Canada. Provides hybrid IT solutions
• Achieves Network Virtualization VMware Services Competency
• VMware Master Services Competencies are designed to help partners demonstrate customer-centric solutions and technical proficiency, with proven success and expertise in a specialized area of business

Bell Techlogix named to Gartner's Magic Quadrant for Managed Workplace Services, North America

• Bell Techlogix located in Indianapolis, Indiana. Provides OT managed services and solutions
• Announces addition to Gartner Magic Quadrant
• Gartner, a leading global research and advisory firm, selected 20 companies for recognition in the 2020 Magic Quadrant for Managed Workplace Services, North America. Companies were evaluated in several areas, including completeness of vision and ability to execute

Lingo Launches Enhanced Back-Office Capabilities

• Lingo Communications located in Atlanta, Georgia. Managed service provider for SMB markets
• Announces completion of enhanced back-office capabilities
• Lingo added 15 additional Customer Care staff in its Atmore, AL Call Center, increasing total staffing in that center to 75

Aptum Partners with Alert Logic to Bring Managed Detection and Response to Aptum Customers

• Aptum located in Toronto, Canada. Global hybrid and managed service provider
• Partners with Alert Logic to deliver Alert Logic’s MDR solution
• Alert Logic headquarter in Houston, Texas
• Alert Logic offers SaaS MDR

Computer Design & Integration LLC (CDI LLC) Recognized for Excellence in Managed IT Services

• CDI LLC founded in 1995 with headquarters in New York City
• Awarded to MSP Elite 150 list
• CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
• Three categories that include Elite 150, Pioneer 250 and Security 100

Konica Minolta Recognized on CRN’s 2020 MSP 500 List

• Konica Minolta Business Solutions USA located in Ramsey, NJ and All Covered (its IT Service Division
• Awarded MSP Elite 150
• CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
• Three categories that include Elite 150, Pioneer 250 and Security 100

Cybersecurity Update

• The Porter Clinic of Ogden, Utah was forced to pay $100,000 to the Department of Health and Human Services Office for Civil Rights (aka HIPAA Police) after an investigation prompted by a breach exposed the fact that a HIPAA Risk Analysis was never conducted
• The FBI stated that ransoms worth $144.35 million were paid between 1/2013 and 7/2019 to hackers
• The City of Cartersville, GA notified an unknown number of citizens that their info may have been exposed during recent ransomware attack, and admitted to paying $380,000 in ransom to restore network
• Hamilton County Sheriff’s Office in Tennessee notified an unknown number of citizens that their info may have been exposed after network crash
• Interactive Medical Systems Corp. of Wake Forest, North Carolina and Brunswick County, NC notified an unknown number of patients that their PHI may have been exposed after an email phishing attack
• Railworks Corp., headquartered in New York City, NY notified an unknown number of employees and customers that their info may have been exposed after ransomware attack
• TBK Bank of Texas notified an unknown number of customers that their info may have been exposed during recent ransomware attack
• La Salle County government office in Texas notified an unknown number of citizens that their info may have been exposed after ransomware attack
• UPMC (University of Pittsburgh Medical Center) in Susquehanna, PA lost a court case where it tried to convince a Lycoming County judge to dismiss a lawsuit filed against the hospital, after one of its employees was caught illegally accessing PHI of patients
• Researchers at Avira, announced they have found a flaw in internet security cameras that lets hackers snoop on users' video feeds and even hijack the device to scan a network for other holes
• Riverview Health of Noblesville, IN notified 2,610 patients that their PHI was exposed due to direct mail error
• Microsoft reports on ransomware:
  • Average ransom demand for REvil ransomware attack = $260,000
  • Wadhrama ransomware uses ‘smash and grab” attack with ransom demands made within one hour of infiltration into network, and also conducts reconnaissance within the network
  • Hackers charges up to $18,268 per device compromised
  • Parinacota ransomware uses RDP (remote desktop protocol) brute force attack to enter network, scanning for vulnerable devices

Read more here

MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling.  We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials.

ComportSecure Recognized as Elite 150 Managed IT Service Provider on CRN's 2020 MSP500 List

• ComportSecure provides managed IT services, cloud services, IT datacenters, mobility security and network solutions
• ComportSecure is a division of Comport
• CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
• Three categories that include Elite 150, Pioneer 250 and Security 100

Cohere Cyber Secure announces Fully Integrated "Cyber-Managed Security as a Service ...

• Cohere Cyber Security headquarters in New York City, NY
• Provides cyber security, unified communications, managed IT services and cloud hosting
• Announces new offering “Cyber Managed Security-as-a-Service”
• Designed for business operations looking for a single sourced set of cyber protective solutions

Loffler Companies Named to CRN's 2020 MSP 500 Elite 150 list for Excellence in Managed IT ...

• Loffler Companies provides integrated business technology and services partnered with leading partners such as Nutanix, Arctic Wolf, Microsoft, Mitel and 8x8
• Founded by Jim Loffler in 1986
• Loffler Companies also provides multifunctional copiers and printers, print management services, software and workflow technology consulting, and on-site management of copy and mail centers
• CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
• Three categories that include Elite 150, Pioneer 250 and Security 100

CloudScale365, Inc. Acquires eApps Hosting

• CloudScale 365 based in Nashville, Tennessee and provides managed IT services worldwide
• Announces acquisition of eApps Hosting and it’s Create-aCloud platform
• eApps VCS Platform provides customers freedom to create custom Linux or Windows Virtual Private Servers, choose their RAM, CPU, Disk, and an OS template for their custom requirements
• Rick Lingsch, CEO of eApps, will continue as the Managing Director of the division
• eApps Hostingis a value-added provider of cloud hosting services for businesses and organizations, serving more than 2500 customers, hosting over 15,000 domains in more than 125 countries

Logicalis Honored on CRN's 2020 MSP 500 for Seventh Consecutive Year

• Logicalis headquarter in New York City, New York
• Logicalis provides international IT solutions and a managed service provider
• Named to Security 100 category
• CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
• Three categories that include Elite 150, Pioneer 250 and Security 100

Stratosphere Networks Named to CRN's 2020 Managed Service Provider (MSP) 500 List

• Stratosphere Network based in Chicago, IL, provides managed IT services
• Named to Pioneer 250 category for the third consecutive year
• The MSP 500 list is divided into three categories: the Pioneer 250, which includes companies with business models weighted toward managed services and largely focused on small and midsize businesses (SMBs); the Security 100, which recognizes organizations that focus mostly on cloud-based, off-premise security services; and the Elite 150, which includes large, data-center-focused MSPs with a strong mix of on- and off-premises services
• CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel

ViON Recognized on CRN's 2020 MSP500 List

• ViON located in Herndon, Virginia and provides cloud services for designing and delivery enterprise data solution centers for the government agencies and commercial business
• Named to MSP Elite 150 category
• CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
• Three categories that include Elite 150, Pioneer 250 and Security 100

Iron Bow Adds Cisco® Hosted Collaboration Solution for Defense to its Services Suite

• Iron Bow located in Herndon, Virginia and provides technology solutions to government, commercial and healthcare markets
• Announces authorization by Cisco® to offer Hosted Collaboration for Defense to clients

Atmosera Named a Top Managed Services Provider by The Channel Company

• Atmosera located in Portland, Oregon an provides Micrsfot Azure cloud services
• Named to Security 100 category
• This past year, Atmosera became an Azure Expert MSP – Microsoft’s highest level of accreditation
• CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
• Three categories that include Elite 150, Pioneer 250 and Security 100

Xamin Named to CRN's 2020 MSP500 List

• Xamin located in Chicago, Illinois and managed IT services for highly regulated companies
• Named to Pioneer 250 category
• Xamin was honored as an MSP Pioneer for its innovative approach to managed services
• CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
• Three categories that include Elite 150, Pioneer 250 and Security 100

SolarWinds Launches Head Nerds, Adding Another Key Layer to Programs Focused on Building Partner Success

• SolarWinds headquartered in Durham, North Carolina and is a provider of IT management software
• Announces launch of SolarWinds Head Nerds Program
• Head Nerds serve as SolarWinds MSP partner advocates to help them learn how to create and sell services, protect their customers, demonstrate value, and stay ahead in the rapidly evolving managed services space
• “The biggest challenge MSPs face is how to work on their business, instead of just working in it,” said Mike Cullen, group vice president, partner success, SolarWinds MSP

RADER Relocates to Oil Center District to Accommodate Growth

• Rader provides Managed IT and Cybersecurity services
• Moving to new facility in Lafayette’s Oil Center
• Will allow for expanded Security and Operations Center

eMazzanti Technologies Recognized on CRN's 2020 MSP500 List

• Headquarters in Hoboken, NJ and provides managed IT services
• Named to Pioneer 250 category
• eMazzanti has made the Inc. 5000 list eight consecutive years, is a 4X Microsoft Partner of the Year, the #1 ranked NYC area MSP and NJ Business of the Year
• CRN's Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel
• Three categories that include Elite 150, Pioneer 250 and Security 100

HP Joins Industry-Standards Initiative for Printer Security

• HP Inc. has announced that it has joined the Buyers Lab (BLI) Security Validation Testing program for MFPs and printers to help drive more stringent industry standards for printer security

Cybersecurity Update

• A federal grand jury in Atlanta returned an indictment last week charging four members of the Chinese People’s Liberation Army (PLA) with hacking into the computer systems of the credit reporting agency Equifax and stealing Americans’ personal data and Equifax’s valuable trade secrets
  • alleges that Wu Zhiyong, Wang Qian, Xu Ke, and Liu Lei conspired with each other to hack into Equifax’s computer networks, maintain unauthorized access to those computers, and steal sensitive, personally identifiable information of approximately 145 million American victims
• Ponemon Institue published new report on frequency of cybersecurity
  • incidents caused by insiders has increased by 47% in the past 2 years
  • 4,716 insider incidents reported in last 12 months
  • More here

 Study of CIO priorities in 2020

• IDG’s CIO magazine released the 2020 State of the CIO research
• 45% will spend majority of time on security management
• 44% = aligning IT initiatives with business goals 42% = improving IT operations/systems performance
• 39% = implementing new systems and architectures
• 34% = driving business innovation
• 34% = leading change efforts
• Believe role is expanding into:
• 46% = customer experience
• 64% = cybersecurity
• 49% = data privacy/compliance
• 36% = operations
• 36% = business development

MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling.  We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials.

Konica Minolta Provides Industry-first MFP Document Security Solution

• Announces document security solution via MFPs aka networked copiers
• Bizhub SECURE Alert solution will notify organization of security breach at the MFP
• Bizhub SECURE Alert is powered by DocRecord by Primm Software
• DocRecord processes MFP activity records

AI document management startup raises $US10M

• Seattle based Docugami secures $10 million in seed funding round led venture fund SignalFire, with NextWorld Capital & others
• Docugami founded in 2018, creates SaaS solutions that include artificial intelligence, language processing, image recognition, declarative markup and other approach

SolarWinds Expands International Leadership Team in APJ Market

• SolarWinds provides affordable IT management software
• Appoints Sojung Lee as VP for Asia Pacific Japan (AJP) sales

CloudOak Forms Strategic Partnership with CloudLand to offer Plan4Continuity to all Benelux ...

• CloudOak based in Oakville, Ontario, provides solutions that protect, control and recover data and applications
• CloudLand based in Netherlands, software distributor for resellers and MSPs
• CloudLand to offer Pla4Continuity by CloudOak

Welltel buys managed security services company Invistech

• Welltel provides telephony, network and connectivity solutions (Dublin)
• Invistech provide managed IT services, security, network infrastructure, IT hardware, cloud and telecommunications (Dublin & Limerick)
• “Welltel now has another 400 customers that are interested in coming onto our network for Internet and voice services while the Invistech portfolio of support services, online back-up, security and Microsoft applications really completes our SMB technology offering, which we feel provides great growth opportunities to the business going forward

TPx acquired by Siris Capital

• TPx provides managed services, managed security, communications, managed WAN, additional IT services in United States
• TPx serves about 25,000 enterprises
• Siris Capital private equity firm

Managed IT specialist expands in Nottinghamshire

• Octavian IT expands to Nottinghamshire, England
• Provides managed IT, cloud services, disaster recovery, server solutions

Netsurion Announces Significant Channel Partner Expansion

• Netsurion, provider for managed network connectivity, security and compliance solutions for SMBs
• Doubled the number of endpoints under management via MSPs in 2019 and signed up twice as many partners in 2019 over the previous year
• Total number of partners delivering their own SOC-as-a-Service through Netsurion to over 500

10Pearls Acquires Zen Cloud, a San Francisco-based Salesforce & Digital Consultancy

• 10Pearls based in Washington, D.C. provides end-to-end digital technology solutions
• ZenCloud based in San Francisco, CA, boutique Salesforce and digital consultancy
• “Salesforce is a key platform for enterprises looking to transform and digitalize. The acquisition of Zen Cloud is strategic in many ways for 10Pearls,” said Imran Aftab, CEO of 10Pearls

Two Little Rock IT Tech Firms to Merge

• Biztek Connection based in Little Rock, Arkansas and provides managed IT services for SMB market
• A+ Technologies Services also based in Little Rock, serves SMB market for creating applications and web development

TCS a Leader in Network Transformation and Managed Services: Everest Group

• Tata Consultancy Services provides global IT services along with consulting and business solutions
• Recognized as a Leader in the Everest Group PEAK Matrix for Network Transformation and Managed Services
• TCS Network as a Service (TNaaS), a cloud-hosted solution, for vendor-agnostic management of networks running OEM solutions across branches, WAN, datacenter and OT networks

Servpac Announces Data Center And Disaster Recovery Office In Hawaii

• Servpac based in Honolulu, HI established in 2004
• Largest independent telecom provider in Hawaii
• Announces new data center in Mililani Tech Park
• 30,000 sq. ft facility
• Tier 4 design data center
• 2N redundant critical power
• cooling system for guaranteed 99.999% uptime

SolarWinds Report Shows Managed Services Remain Healthy and Profitable

• SolarWinds based in Durham, N.C. provider of IT management software
• “2019 Trends in Managed Services” report

• For solutions in North America, respondents were most comfortable offering and using antivirus (89%), firewalls (83%), data backup and recovery (81%), and endpoint security (75%)
• In Europe, respondents were most comfortable offering and using antivirus (93%), data backup and recovery (82%), firewalls (82%), and antispam (80%) as solutions

• However, MSPs have room for growth in some of the more advanced security solutions and offerings, as respondents were less confident in the more complex controls:
• European and North American respondents selected the same top three solutions they were least comfortable with: biometrics, cloud access security brokers (CASBs), and digital rights management
• On the services end, European respondents were least comfortable with penetration testing (52%), auditing and compliance management (39%), and risk assessments
• (36%).North American respondents were least comfortable with auditing and compliance management (53%), penetration testing (47%), and security system architecture (39%).

• The results also showed MSPs are starting to increase the use of automation to handle day-to-day tasks such as patch management and backup, but don’t feel comfortable with automating the advanced tasks:

• Automation saves North American MSPs an average of 15.6 full-time employee hours per week and in Europe, an average of 23 full-time employee hours per week.
• In North America, respondents were least comfortable automating client onboarding (44%) with identity and access management in second place (38%). In Europe, respondents were least comfortable automating SQL query workflows (57%) but shared their discomfort with automating identity and access management with their North American counterparts.

• In the 2018 report, MSPs were losing customers almost as fast as they gained them, but 2019 showed an improvement in customer retention. Two of the top three reasons for losing customers stemmed from the customer rather than the service provider:

• In North America, respondents pick up an average of four clients every three months while losing one in the same period.
• In Europe, respondents pick up an average of three clients every two months while losing more than one on average in the same period.
• Top causes of customer loss included the company either went out of business (26% in North America and 16% in Europe) or were fired by the partner (25% in North America and 16% in Europe).
• Another key finding showed core business operations are still amongst the biggest growth obstacles for MSPs including lack of resources/time, sales, and marketing:

• North American MSPs claimed their biggest obstacles toward growth were sales (43%), lack of resources/time (42%), and marketing (26%).
• European MSPs claimed their biggest obstacles toward growth were lack of resources/time (41%), sales (32%), and security threats (32%).

Many providers claim a lack of sales and marketing expertise is a major anchor on their growth—hiring specialized staff could help close the gap or training for existing employees

Cybersecurity Update

• Torrey Pines High School of California announced that its network was hacked.
  o was hacked to alter student grades and transcripts
• United Healthcare notified unknown number of patients in South Carolina that their PHI may have been exposed in a data breach that happened last year
• Hackers are hijacking smart door/building access control systems, which they are using to launch DDoS attacks, according to firewall company SonicWall
• Beaumont Health of Michigan notified 1,200 patients that their PHI was exposed after an employee illegally accessed the info for potential monetary gain More here

Report on IT spending trends

• Survey results published by International Data Corp (IDC)
• In 2020, organizations around the world will accelerate their investments in enterprise technology
• Top priorities reported were:
  o Prioritize the cloud
  o Backing up data
  o Implementing the latest security measures
  o Maintaining and updating solutions to ensure compliance with national and international regulations
  o Scaling solutions up or down as data needs fluctuate
  o Ensuring disaster recovery
  o Keep up with game-changing data and privacy regulations
  o Utilize blockchain
  o Use tech in the back office
  o Accelerate automation
  o Embrace tech as a customer loyalty tool

MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling.  We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials.

TPx Adds Managed Networks to MSx Service Portfolio

• TPx based in Los Angeles, California (USA)
• MSP for unified communications, managed IT and network connectivity
• More than 50K clients
• Adds MSx networks

CompassMSP Announces the Addition of Two Experienced Leaders to Its Senior Management Team

• CompassMSP based in Jacksonville, Florida (USA) and provides managed services for the SMB market
• Adds Michael Boone as Chief Revenue Officer
• Adds Jesse Sanders as Chief Financial Officer

Ingram Micro Further Enhances European IT Services Capabilities with Acquisition of Ictivity

• Ingram Micro Inc., headquarters in Santa Ana, California (USA) delivers global technology and supply chain services
• Announces acquisition of Ictivity (Netherlands) and provides a range of IT services (consulting, implementation, managed services, workplace automation, IT adoption and IT infrastructures)
• Ictivity to operate independently as an Ingram Micro company

Dynamic Quest Acquires Cohn Consulting Corporation

• Dynanic Quest headquarters in Greensboro, North Carolina (USA) and provides managed services for IT to mid-size and enterprise businesses
• Completes acquisition of Cohn Consulting Corporation based in Marietta, Georgia (USA)
• Cohn founded in 1994, managed service provider for IT services to small and medium sized businesses
• Spire Capital private equity firm

Agio Forges Partnership with Respond Software

• Agio headquarter in New York, New York (USA), offers cybersecurity and managed IT for financial services, healthcare and payments enterprise
• Forms formal partnership with Respond Software in Mountain View, California (USA)
• Respond Software offers cybersecurity services
• Agio to incorporate Respond Analyst software for their MDR suite and services

Abacus Group Announces Record Revenue And Client Growth In 2019 - Milestone Year's ...

• Abacus Group headquarter in New York, New York (USA) and provides global IT services for the financial services industry
• Clients and revenues up 50%
• Acquired Proactive Technologies
• Increase clients count to more than 600
• More than 180 employees
• Added AbacusFlex IT-as-a-Service
• Launched AbacusID™

365 Data Centers buys 24000 sqf New York data centre from mindSHIFT

• 365 Data Centers headquarter in Norwalk, CY (USA) offers cloud services, connectivity and date centers services for enterprise, carrier and content clients
• Acquires date center facility in Commack, Long Island (NY) from mindSHIFT Technologies (Ricoh company)
• 365 Date Centers in Boca Raton, Bridgewater, Buffalo, Chicago, Detroit, Fort Lauderdale, Indianapolis, Long Island, Nashville, NYC Philadelphia Tampa and 25 other PoPs nationally

Navisite Secures Membership to Stringent Azure Expert MSP Program for Second Consecutive Year

• Navisite an RDX Company headquartered in Andover, MASS (USA) is a globally provider for cloud hosting, managed applications and technology services
• Announces Microsoft Azure Expert Manager Service Provider for the second consecutive year
• Navisite one of fewer than 50 global Azure MSPs
• Launched in 2018, the Azure Expert MSP program was developed by Microsoft so customers can easily select a partner that offers the people, processes, experiences and technologies best suited to help them succeed in their cloud journey

SolarWinds Deepens Hybrid IT Database Portfolio With Database Performance Monitor for Cloud-Native Environments

• SolarWinds headquartered in Austin, TX (USA), provides IT management software
• Announces addition of Database Performance Monitor (DPM) for its IT operations management (ITOM) portfolio
• “As open-source and NoSQL databases grow in popularity and a new generation of applications are built on these platforms, developers, DevOps pros, DBAs, and monitoring engineers need more from their database monitoring solutions,” said Sandy Orlando, senior vice president of products at SolarWinds
• Benefits of DPM

BG Staffing has acquired a Boston-based specialized information technology consulting firm for $21.6 million

• BG Staffing purchases EdgeRock Technology Partners in an all-cash transaction
• EdgeRock Technology located in Plano, Texas (USA)
• EdgeRock Technology headquartered in Boston, MASS (USA) offers IT services

McLane Intel aquires Cettiworks, increasing customer base by 50 percent

• Mclane Intelligent Solutions located in Temple, Texas (USA) provides managed IT services
• Acquires Cettiworks a long time IT services partner
• By acquiring Cettiworks, McLane Intel expands its services to include custom data and API integration solutions

Xamin Reflects on 20% Growth in 2019, Demonstrating Strong Demand for Compliance-Focused ...

• Xamin Inc., located in Chicago, IL (USA) provides managed IT services for highly regulated companies
• Announces 20% increase in business last year

Perspecta Wins $277M Award from Labor Department

• Reported on washingtonexec.com
• Awarded Print contract with one year base with six-1 tear options
• Persepcta headquarters in Chantilly, VA (USA)
• Perspecta will provide DOL OCIO with enterprise operations and maintenance support services to manage, operate and secure a diverse set of IT infrastructures, applications, services and technology-enabled solutions. Will support more than 4,000 end users in the DOL's OASAM OCIO headquarters in D.C. and 16,000 end users throughout the USA

TeamLogic IT Reports Outstanding Results Achieved in 2019

• TeamLogic IT headquarters in Mission Viejo, California (USA), provides franchise managed IT services
• 2019 Results

• Franchise Times magazine recognized the company in their Fast & Serious 2020
• Entrepreneur magazine recognized the company as a Fastest Growing Franchise
• Kaseya honored the company as the fastest growing MSP in the industry
• Forbes Magazine ranked the company as the 4th best franchise to buy in the low investment category in its 2019 list of Best Franchises to Buy, compiled in collaboration with FRANdata
• Channel Futures ranked the company as one of the leading MSPs in the world in its MSP501 listing. TeamLogic IT has ranked in this prestigious list for six consecutive years

Ottawa-based Fully Managed snaps up Calgary IT firm

• Fully Managed based in Ottawa, Canada, provide IT services and senior care technology
• Acquires TWT Group in Calgary, Canada in a cash-and-share deal
• Reported on OBJ.ca

MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling.  We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials.

Endurance IT Services Acquires Managed Services Division Of Cetan Corp

• Endurance IT located in Hampton Roads, Virginia (USA), provides IT services and infrastructure services, IT staffing, IT consulting, project management and managed services
• Cetan Corp located in Chesapeake, Virginia (USA), specializes in enterprise digital automation and output management
• Endurance IT announces completion and integration

NeuShield Protects IT Managed Services Remote Techs Customers Following Ransomware Attack

NeuShield Protects IT Managed Services Remote Techs Customers Following Ransomware Attack

• NeuShield IT located in Fremont, California (USA), and provides managed security solutions
• Remote Techs located in Pacoima. California (USA), and provides managed IT solutions along with DBR (Data Backup & Recovery, Cyber Security Services, VoIP, Cloud Services, IT Consulting, Virtulization, Email Solutions and Web/App Development
• NeuShield to partner with Remote Techs to provide ransomware protection to Remote Techs
• Recently a rasonware attack targeted two common industry tools used by many MSPs
• Remote Techs saw first-hand the affect of a ransomware attack

Immedion Names Monty Blight Vice President of Sales

• Immedion located in Greenville, South Carolina, provides managed IT services, cloud and date center services
• Hires Monte Blight as Vice President of Sales
• Blight brings more than 14 tears of executive management experience to Immedion

NexusTek Engages Customers and Partners with 2020 Technology Conference

• NexusTek located in Denver, Colorado and provides cloud, managed IT services and cyber security services
• Announces that registration is open for Activate 2020, 3 day technology conference for SMB businesses
• Activate kicks on June 22nd, 2020 at Green Valley Ranch Resort, Spa and Casino in Henderson, Nevada

Nozomi Networks and ElevenPaths Partner to Deliver Advanced IT and OT Security Services ...

• Nozomi Networks located in San Francisco, California (USA), provides OT and IoT security
• ElevenPaths (Telefonica Cybersecurity Unit) located in Madrid, Spain, provides intelligent MSSP/MDR
• ElevenPaths will offer Nozomi Networks’ advanced solutions for OT cyber resiliency and real-time operational visibility to customers worldwide
• “Our clients around the world are deeply concerned about escalating threats and cyber risks. Security monitoring technologies such as the one provided by Nozomi Networks are a key piece in the cybersecurity strategy of companies with OT systems,” said Rames Sarwat, Director of Alliances at ElevenPaths

IT services company expands in Tampa, South Florida with acquisition

• CompassMSP located in Jacksonville, Florida (USA), provides managed IT services, managed cybersecurity, and IT consulting
• Western Digitech located in Tampa, Florida (USA), provides IT services for the legal market
• CompassMSP now with additional offices in Tampa and Miami

IT services provider set to create 150 jobs with move to Sheffield

• Little Fish UK located in Nottingham, England provides managed IT and IT consulting
• Will open new office in Sheffield’s Steel City House with 10K square feet
• States they will create 150 jobs in the immediate area

ConnectWise Control MSP Security Vulnerabilities Are ‘Severe:’ Bishop Fox

• Reported on CRN
• Multiple security flaws in ConnectWise Control
• Could allow hackers to create and attack chain
• Bishop Fox named eight flaws that they found
  • Cross-site scripting
  • CORS (cross-origin resource sharing) misconfiguration
  • Cross-site request forgery
  • Information disclosure
  • Remote code execution
  • user enumeration
  • missing security headers
  • insecure cookie scope

ActZero Announces Acquisition of IntelliGO to Build Cybersecurity Business of the Future

• ActZero located in Palo Alto, California (USA) is an artificial intelligence-driven cybersecurity firm
• IntelliGO headquarters in Toronto, Canada provides cyber security services
• No details announced

Beringer Technology Group Kicks Off 2020 by Acquiring DeckerWright Corporation, Expands Presence in Northern and Coastal New Jersey

• Beringer Technology located in Maple Shade, New Jersey (USA), provides managed IT services, BDR, cloud based computing, unified communication solutions along with Microsoft Dynamics 365 and Microsoft Office 365
• DeckerWright Corporation located in Red Bank, New Jersey (USA), provides managed IT services, Network security, BDR and cloud hosting solutions
• "The acquisition of DeckerWright Corporation fits in with Beringer's strategic growth plan," explained Craig Beringer, CEO & President. "They are in a great location with blue ribbon clients, and an experienced team that can immediately contribute to our continued success."
• No details announced

Brisbane MSP and PC reseller Stardot bows out, citing tough retail market

• Reported on CRN
• Brisbane-based PC reseller and IT services provider Stardot Technology will close its doors after just over eight years in operations
• Dahlenburg cited challenges in the retail market, specifically with Stardot’s ability to compete with larger retailers and drop shippers

Novatech Launches New Managed Office Solution for Business

• Novatech located in Nashville, Tennessee (USA) provides managed IT, managed print, cloud solutions and cyber security services
• Announces availability of Managed Office which a palette of managed print, managed IT, cloud and cybersecurity services
• “The information age has progressed rapidly since it began nearly four decades ago, and savvy business leaders recognize they need to approach technology radically differently than they did even 10 years ago,” said Novatech CEO Dan Cooper. “One important element of this transition is to outsource capabilities that are better handled by experts. It’s no longer practical — or cost effective — for firms to stay abreast of rapidly evolving solutions such as the cloud, cybersecurity, document printing and storage. Yet, not having expert capabilities puts them at a competitive disadvantage and, potentially, at extreme risk.”

TeamLogic IT Opens in Denver

• TeamLogic IT opens office in Denver, Colorado (USA), provides managed IT services along with technology support
• Franchise owned by Tim & Claudia Pillow
• Denver office is the 200^th office opening for the nationwide franchise

NexusTek Appoints Chris Wheeler as Chief Financial Officer

• NexusTek located in Denver, Colorado (USA)m provides managed IT services along with IT outsourcing solutions
• Announces  appointment of Chris Wheeler as CFO
• Wheeler replaces Corey Sisler

MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling.  We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials.

Datadog Launches Partner Network

• Datadog offers monitoring and analytics platforms for developers
• Launches Datadog Platform Network
• Offers partners go-to-market collateral, self-service training for implementation, opportunity registration for the Partner Portal along with Partner Locator listing
• Partner program available for MSPs, system integrators, resellers, referral partners and technology partners
• "We are excited to be a member of the Datadog Partner Network and provide our joint customers with cloud-scale monitoring for their AWS, Azure, GCP and on-premise environments," said Toshiyuki Awai, Managing Executive Officer, COO, IT Service Group at ITOCHU Techno-Solutions Corporations, a Japanese systems integrator based in Tokyo and a publicly traded subsidiary of Itochu Corporation.

Astreya Announces the Acquisition of RelayIQ

• Astreya is a global IT solutions provider based in Silicon Valley (USA)
• Astreyal formed in 2001, offers solutions in 35 countries
• Acquires RelayIQ who specializes in automated business intelligence, based in Austin, Texas (USA)

Kaseya Ends 2019 with Over $2 Billion Valuation, Highest Revenue Growth in Company History ...

• Kaseya is a provider of IT infrastructure management solutions for MSPs along with internal IT organizations
• Kaseya privately held and headquartered in Dublin, Ireland
• Record growth in 2019
• $300 million in annual bookings
• Added more than 5,000 clients in 2019
• Closes year with valuation of more than $2 billion

EO Johnson Business Technologies Acquires Standard Dynamics, Inc.

• EO Johnson provides business class technologies, managed IT services, managed print, production print and wide format
• EO Johnson based in Wausau, Wisconsin (USA)
• Acquires Standard Dynamics
• Standard Dynamics located in Burnsville, Minnesota (USA) and provides print and print finishing equipment

Gary Starkweather, Inventor of the Laser Printer, Dies at 81

• Inventor who designed the first laser printer
• Started with Xerox in 1964
• Built the first working laser printer at Palo Alto Research Center in 1971

XenTegra and CloudJumper Partnering to Innovate with Cloud

• Xen Tegra provider of digital workspace consulting, managed services, hosting and education
• CloudJumper software company in the cloud workspace, WaaS, DaaS, VDI, RDS, along with desktop virtualization
• Partnering to simplify and innovate cloud solutions
• "We are extremely excited to be partnering with XenTegra to simplify deploying and managing Windows Virtual Desktop for customers," said JD Helms, president, CloudJumper. "End User Computing and delighting customers is in their DNA and has made XenTegra one of the top partners in the Digital Workspace industry. WVD is changing the game for desktop virtualization; the CloudJumper/XenTegra partnership will help customers realize the benefits of this new platform faster and more cost-effectively."

CentriLogic Acquires Cloud, ERP, and Data Solutions Provider

• CetriLogic provides managed IT solutions, headquartered in Toronto, Canada
• MagnaForce provides cloud, ERP and data solutions focused on Oracle and Microsoft with headquarters in Chicago (USA)
• CentriLogic’s geographic footprint across the USA, adding new locations in the metropolitan areas of Chicago, Boston, and Portland.

Chief Officer at Expereo to Present at BrightTALK Summit

• Expereo provides managed internet network and cloud connectivity solutions, located in Reston, Virgina (USA)
• CCO Sander Barens to host webinar on January 21 and part of BrightTALK virtual summit on Modernizing the Data Center
  • Content will include

Agio Celebrates 10 Years of Managed Services

• Agio provides cybersecurity and managed IT services for financial services, healthcare and payment industry
• Agio located in New York, NY
• Founded in 2010 and now has more than 275 employees in six worldwide location

CompassMSP Acquires FL-Based Managed IT Services Provider Focused on Legal Industry

• CompassMSP provider of managed services for SMB market
• Western Digitech provides IT services and managed IT support in Florida
• Three Sixty Seven Advisors, a middle-market M&A Advisory firm, assisted CompassMSP on the transaction.

SDI Presence LLC Named One of 2020's Best Places to Work

• SDI Presence offers IT consultancy and managed service provider in Chicago (USA)
• Selected as one of Built In Chicago's 100 Best Places to Work in 2020
• "This award results from SDI's continuing investment in creating a collaborative and positive work environment where our employees are excited to come to work every day," said Jack Hartman, President at SDI. "It's a strategic priority to take care of our employees and make sure they have the support they need in their everyday lives. We thank the SDI Team for their outstanding contribution and positive feedback to make this award possible."

Atlantic Metro Continues to Surge in the IaaS Marketplace

• Atlantic Metro provides managed IT Infrastructure as a Service (IaaS)
• Announces growth and expansion for 2020
• Establishes new network Points of Presence (PoPs) and Internet Data Centers (IDCs) both domestically and overseas
• • Auckland, New Zealand
  • Singapore
  • Sydney, Australia
  • Frankfurt, Germany
  • Moscow, Russia
  • Tokyo, Japan
  • London, United Kingdom
• Atlantic Metro also expanded its domestic footprint with new network PoPs in Seattle, Boston, and Philadelphia. Atlantic Metro now manages over 60+ network Points of Presence across major metropolitan cities worldwide

NXT GEN Technologies Has 20/20 Vision For Keeping IT Simple & Secure

• NXT GEN offers cybersecurity, data management and networking space
• Located in Miami, Florida (USA)
• Founder in 2018 by Paul Mansur
• Offers proprietary D.O.M.E. Paul Mansur says, "We create a strong security culture within an organization.  They have peace of mind knowing that their information is securely stored, managed and always backed up. In addition, our expertise includes business continuity, disaster recovery, managing corporate networks through our managed services team, implementing VOIP solutions and setting up corporate wireless networks."

Lemongrass Secures $10 Million Series C Financing Round Led by Blue Lagoon Capital

• Lemongrass a managed service provider for SAP enterprise applications
• Founded in 2008 by Eamonn O’Neill and Walter Beek

IDC study on endpoint security

Many organizations do not manage endpoint security strategically or consistently
Security is often a secondary consideration after cost and performance when acquiring new devices such as PC’s and printer/MFPs
Less than a third of respondents said that endpoint device security forms a significant component of their business’s overall cybersecurity strategy
For laptops and desktop PCs, 92.5% of procurement documents specify security requirements compared to just 48% for printers/MFPs

MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling.  We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials.

CoNetrix Selected as Best IT/ Technology Services Company in Lubbock [2020]

• KCBD News Channels “Best of the West” competition awards CoNextrix Technology for Best IT/Technology Company in Lubbock, Texas (USA)
• Public casts their votes to select the best businesses in Lubbock
• CoNextrix provides managed IT services, network support and network security services to businesses in Texas and New Mexico

Lane Technology Solutions Unveils New Name and Website

• Lane Technology Solutions located in Orlando, Florida (USA)
• Lane provide managed IT services to businesses in Orlando, Daytona Beach, Tampa and Miami
• Announces name change, formerly ASysTech, Inc, along with the launch of their redesigned website

M/C Partners Establishes Midwest-based IT Managed Services Platform

• M/C Partners, located in Boston, Mass (USA) and is a Communications and IT Services focused private equity firm
• Acquires the Managed Services division of West Monroe Partners, which provides national business and technology consultancy
• Deal closed on December 30^th, 2019
• West Monroe Managed Services is based in Chicago and is an IT managed service provider for small to medium-sized businesses across the Midwest

Insight Partners spends $5bn on the acquisition of Veeam Software

• Insight Partners which is a software investment firm enters into an agreement to acquire Veeam Software
• Veeam Software is a cloud data management firm
• Veeam will not become a U.S. company with a U.S> based leadership team
• Transaction valued at $5 billion
• Veeam has offices in 30 countries and client in more than 160 countries

Calligo acquires Dublin-based DC Networks Ltd

• Last three years Calligo completed six acquisitions in Canada, Guernsey, Luxembourg and Dublin
• Calligo provides services for public & hybrid cloud, IT managed services and data analytics and artificial intelligence services
• Calligo is headquarter in Jersey
• DC Networks based in Dublin, Ireland and provides managed IT services

Powernet bolsters security standing with Paisley acquisition

• Paisley Australia based Brisbane, Australia and provides managed IT services, an Avast reseller along with IT security services
• Powernet based in Melbourne, Australia and is managed serviced provider
• Powernet provides services for Melbourne, Brisbane, Sydney, Brisbane and Auckland areas
• Acquisition effective January 8^th, 2020 reported on ARN

Clearsight Advises West Monroe Partners on the Sale of its Managed Services Division to M/C ...

• Clearsight served as advisor to West Monroe Partners for the sale of its managed IT services division to M/C Partners
• West Monroe Partners made the decision to sell the Managed Services division in order to scale into a standalone, full-service IT managed services company to better serve clients and employees

iCoreConnect Inc. Acquires TrinIT Solutions

• iCoreConnect publicly-traded cloud-based software and technology firm
• iCoreConnect provides healthcare practice management software along with secure communication and IT services
• TrinIT Solutions based in North Carolina, provides IT services for corporate and healthcare companies

CCR Launches ConstructEdge Brand to Support Digital Transformation in Construction

• ConstructionEdge located is a subsidiary of Circle Computer Resources, located in Cedar Rapids, Iowa
• Circle Computer Resources founded in 1986 and provides managed IT solutions
• CCR launches new brand ConstructionEdge
• ConstructionEdge to serve construction industry with connectivity services in the field

GlobeX Data Signs New Reseller in Canada - Partners with Darn IT Group to Provide all GlobeX's ...

• GlobeX Data Ltd is a cybersecurity and internet privacy provider of Swiss hosted solutions for secure data management and secure communications
• GlobeX founder in 2007 and based in Geneva, Switzerland
• Darn IT headquarters in Toronto, Canada and provides cybersecurity, data security along with business technology solution
• GlobeX announces signing of reseller license to Darn IT Group Inc.
• Darn IT to provide all of GlobeX services

Astute Business Solutions Launches Zero Cost PeopleSoft Migration to Oracle Cloud

• Astute Business Solutions located in Pleasanton, California with additional offices in Toronto, Canada, Plano, Texas and Hyderabad, India
• Astute is an Oracle Cloud MSP Partner, works with clients in healthcare, education, non-profit, professional services, government, financial services, retail, energy and manufacturing
• Launches Zero Cost PeopleSoft Migration to Cloud with Managed Services

DataBank Announces $185 Million Equity Investment from Colony Capital

• DataBank located in Dallas, Texas (USA) and provides data center, connectivity and managed services
• Colony Capital invests $185 million through the purchase of secondary equity interests from existing investors of Edgewater Funds and Allstate
• “We are truly appreciative of the support we have received from Edgewater over these last four years,” stated Raul K. Martynek, CEO of DataBank
• Colony Capital, Inc. is a global investment management firm with assets under management of $49 billion, which includes approximately $14 billion of assets under management from Digital Bridge

LBMC Technology Solutions Merges with Charlotte-based InterDyn Artis

• LBMC Technology Solutions based Brentwood, Tennessee, founded in 1996 and initially founded as a traditional accounting firm in 1984
• LBMC provides technology consulting
• InterDyn founded in 1989 and is a provide for Microsoft Dynamic ERP and CRM solutions
• “Merging with LBMC Technology Solutions was clearly the natural next step for InterDyn Artis,” said Gary Artis, co-founder of InterDyn Artis
• Merger will increase staff to more than 100 employees and will include an office in Charlotte, North Carolina (USA)

Dataprise, a Nationally Recognized IT Managed Services Provider, Announces Partnership with ...

• Dataprise located in Rockville, Maryland (USA) and provides managed IT services, cloud services, help desk support, information security solutions, along with IT consulting, established in 1996
• Trintity Hunt Partners is a middle market private equity firm
• Dataprise receives a majority investment from Trinity Hunt
• Dataprise has more than 1,000 clients throughout the USA
• "We are incredibly excited about this partnership with Trinity Hunt," said David Eisner, Dataprise Founder and CEO
• "Dataprise's commitment to service quality and technology thought leadership are true differentiators," said Blake Apel, Partner at Trinity Hunt

December 8th

MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling.  We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials.

2nd Watch Earns 2019 Cloud Services Provider of the Year Award

• Channel Partner Insight selected 2^nd Watch with Cloud Provider of the Year Award
• Channel Innovation Awards were held in New York on December 6^th, 2019
• Additional Awards went to
  • TCS Digital Software and Solutions Group for Big Data and Analytics Award
  • IGEL for Cloud Innovation Award
  • Bitdefender for Cloud Partner of the Year
  • SherWeb for Cloud Services Vendor of the Year
  • Claro Enterprises for Emerging Vendor of the Year
  • Meredith Caram of Intrado for New Channel Chief of the Year
  • Infoblox for Partner Program of the Year
  • Xerox takes Partner Program of the Year (Highly Commended)
  • iPower for Rising Star of the Year

• Chris Cater of FireEye for Security Channel Chief of the Year
• Webroot for Security Innovation Award
• WatchGuard for Security Partner Program of the Year
• Barracuda MSP wins for Security Vendor of the Year
• Infinite IO for Vendor Innovation Award
• Sophos wins Venfod of the Year Award
• ACE IT for Industry Specialist Award
• Mejeticks for Innovative Project Award
• SMB of the Year goes to Tekie Geek
• MSP of the Year gies to GeekTek

Managed Service Division of CyrusOne Addresses Ransomware Incident

• CyrusOne Inc., located in Dallas, Texas (USA) provides critical data center facilities that protect IT infrastructure for about 1,000 clients
• Working to restore availability issues for six managed service clients due to ransomeware program encrypting devices
• CyrusOne initiated response and continuity protocols to determine what occurred, restore systems and notify authorities
• Investigation is ongoing

eMazzanti Shares 7 Cyber-security Best Practices for Business

• eMazzanti headquarter in Hoboken, NJ (USA) is a cybersecurity consultant and manager service provider
• eMazzanti has made the Inc. 5000 list eight consecutive years, is a 4X Microsoft Partner of the Year, the #1 ranked NYC area MSP and NJ Business of the Year
• Offers new article for seven cyber-security best practices
• Discusses the risks posed by cyber-criminals for larger and small businesses
• Some of the talking points
  • Create an Acceptable Use Policy – and Enforce It!
  • Train All Employees on Cyber-security Best Practices

Barracuda enjoys MSP growth

• Reporting strong growth in managed services business in EMEA and APAC
• Global expansions fuels growth with New Zealand and Australia
• Markets & Markets states MSP market is to grow by about 10% each year between now and 2023
• Partner base has grown to 4,300

Vology Completes Recapitalization

• Vology located in Clearwater, Florida (USA) and provides managed cloud and security services
• Completes financial recapitalization last week with the Capitala Group out of Charlotte, North Carolina (USA)
• Vology monitors, manages and maintains 260,000 devices at 32,000 client sites throughout the United States
• Capitala Group is a $3.0 billion asset management firm

CAI Partners with the State of Georgia for the Management of Temporary IT Labor

• Computer Aid, Inc. (CAI) $600 million privately-held Information Technology management and outsourcing company located in Allentown, PA (USA)
• Now supporting the State of Georgia through Georgia IT Temporary Services statewide contract
• New program will result in savings for the State’s purchasers as well as offer local businesses a chance to compete for opportunities on a level playing field. It is expected to engage more than 700 local IT workers for more than 30 different State and local government entities across Georgia.

Aventis Systems Launches Cortavo Managed Services Solution

• Aventis located in Atlanta, Georgia (USA), provider for information technology hardware, software and services
• Announces launch of Cortavo Managed Services Solution
• First solution to provide all the equipment companies need to their business
  • Personal computing equipment
  • Networking gear
  • Virtual servers
  • Aventis owns 100% of the hardware
  • Will offer low monthly rate per user

LogicMonitor Announces Innovative Enhancements to AIOps Solution

• LogicMonitor out of Santa Barbara, California (USA) monitors infrastructures
• Announces availability of AIOps early warning system
• Designed to provide actionable warning indicators for imminent issues
• “In the same way that a doctor identifies symptoms that if left untreated might lead to major complications, LM Intelligence’s AIOps early warning system will detect the signs that precede IT performance problems, and warn users accordingly,” said Tej Redkar, Chief Product Officer at LogicMonitor
• Root cause analysis (RCA) uses automatically-discovered infrastructure topology to find the root cause for performance anomalies, and automatically limits sent notifications to only those that are relevant to the root cause, ensuring that IT operations teams aren’t flooded with alerts for downstream symptoms.

Logically Expands Managed IT Services Capabilities and Expertise with Addition of Carolinas IT

• Logically located in Portland, Maine (USA) provides managed IT services to small and midsize clients
• Awarded Channel Futures 2019 Digital Innovator of the Year
• Acquires Carolinas IT based in Raleigh, North Carolina (USA)
• Third acquisition this year for Logically
• Logically now provides managed IT services to more than 750 clients from Maine to California

Transom Capital Acquires Scantron Corporation

• Transom Capital out of Los Angeles, California (USA) and is a middle market private equity firm
• Acquire Scantron Corporation headquarter in Twin Cities, Minnesota (USA). Scantron is a global provider for data capture solutions, education, and certification
• Manages nearly a billion copied pages, several hundred thousands end points and devices
• James Oh, Partner at Transom said, “We are excited to make an investment in a globally recognized brand in Scantron. The Company has a long history of delivering quality products and services with a strong embedded customer base who are leading institutions and organizations in their respective industries. We look forward to working with Kevin and his team to develop a Scantron-only focused strategy and build on the brand equity and offering the Company has been able to provide through its history. Scantron squarely fits the characteristics and patterns of a Transom deal and we look forward to guiding the Company to its next phase of growth.”

CyberGuard 360 Named to 2019 MSSP Alert Top 200 Managed Security Services Providers List

• MSP Alert, published by After Nines Inc., names Cyberguard 360 to the Top 200 MSSPs for 2019
• Cyberguard offer cybersecurity and a sister company to Absolute Logic which designs and builds cybersecurity products and services
• Cybersecurity maintains offices in Wilton, CT and Larchmont, NY (USA)
• Al Alper, CEO of CyberGuard 360 and sister company Absolute Logic, said, “It’s gratifying to be recognized by an industry leader such as MSSP Alert for our work and our growth.”

Rackspace Expands Professional and Managed Services to Accelerate Customer Cloud Adoption with Amazon Web Services

• Rackspace based in San Antonio, Texas and Las Vegas, Nevada (USA) and provides cloud services
• Expands its portfolio of Rackspace Service Blocks
• Now providing professional and managed services for Amazon Web Services (AWS)
• "Our customers need deep AWS expertise that helps them develop, deploy, and integrate the latest applications, improve and secure their infrastructure, and ultimately make the most of what AWS has to offer so that they can move their businesses forward," said Matt Stoyka, Chief Relationship Officer, Rackspace
  • Container Services Journey - A combination of Professional Services, Managed Cloud and Advanced Kubernetes Management Service Blocks, this offering helps customers outline their container strategy, build containerized applications and transition them into ongoing management
  • Hybrid Transformation with VMware Cloud on AWS - A grouping of managed and professional services designed to provide customers with the tools and expertise needed to make a smooth transition to hybrid cloud with VMware Cloud on AWS
  • Data Modernization - This configuration helps customers streamline analytics processes, uncover deficiencies within processes and derive meaning from data to enable better data-driven business decisions and serve their customers with accurate and timely data

Orange Business Service lands a sweet deal with Mars for managed services

• Orange selected by Mars to building network that will connect 125,000 Mars Associates across 80 countries
• Mars, which makes M&Ms, Snickers, Twix and other food items
• “The Orange network will provide four times our current network capacity at a lower cost, supporting new digital capabilities we’re using throughout our business," said Mars' Paul L’Estrange, chief technology officer, in a statement.

Konica Minolta Receives Keypoint Intelligence – Buyers Lab Awards for its Innovative IT Solutions

• KonicaMinolta receives award from Keypoint Intelligence For “Outstanding Achievement in Innovation” & Outstanding Workflow Automation Platform” for their Workplace Hub
• KonicaMinolta Workplace Hub is an all-in-one managed IT solution that consolidates a companies technology via single centralize platform
• Konica Minolta’s Dispatcher Phoenix 6 is a dynamic, automated document workflow solution. Available in different vertical editions to address specific business needs, it streamlines and automates common document processing tasks, maximizing productivity and helping users increase their business efficiencies.

InnovateMR's Managed Services Dashboard Delivers Project Transparency

• InnovateMR located in Calabasas, California (USA) offers B2B First Class Panel allows researchers access to business professionals including small business owners, developers, IT decision-makers and more
• Amanda Keller-Grill, VP, Global Innovation & Product Strategy commented, “Transparency and ease of use were the guiding principles in the development of this dashboard. We understand the demands on time that researchers encounter, and we are thrilled to provide a solution that truly empowers industry professionals. The dashboard will provide a comprehensive and actionable picture to effectively optimize projects.”

November 17^th, 2019

MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling.  We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials.

Carl Icahn takes stake in HP, pushes for merger with Xerox

• Carl Ichan buys $1.2 billion in HP stock. Ichan also owns a 10.6 stake in Xerox.  The $1.2 billion purchase now gives him 4.2% stake in HP
• Last week Xerox made an offer to of almost close to $33 billion cash and stock offer for HP
• HP has confirmed that they did receive and offer from Xerox

Meriplex is Taking SD-WAN to the Next-Level

• Meriplex headquarter in Houston, Texas and is a managed IT and SD_WAN solutions provider
• Specializes in intelligent networks, cybersecurity, cloud communication for managed services for mid-enterprise market

• Announces collaboration with Dell EMC for newly launched, co-developed SD-WAN solutions that’s powered by VMware

Datto Honored as 2019 CRN® Tech Innovator Award Winner

• Datto headquarter in Norwalk, Connecticut (founded in 2007) is a global provider of IT solutions that are delivered via managed service providers
• Announces CRN®, a brand of The Channel Company recognizes Datto with a 2019 CRN Tech Innovator Award. Cloud Continuity for PC’s took tops honors for the Cloud Data Protection/Disaster Recovery category

Voessing streamlines Collaboration with Foxit PhantomPDFVoessing streamlines Collaboration with Foxit PhantomPDF

• Foxit Software is a provider of innovative PDF products and services located in Fremont, California
• Announces that Voessing (international engineering firm) is using Foxit PhantomPDF for it’s PDF software solution
• Voessing has more than 600 employees and 20 locations around the world
• “Our main requirements for a PDF editor are that it’s easy to use, affordable and that it fits within our international collaborative environment,” said Bernd Gewehr, Head of IT at Voessing.

SilverSun Technologies Reports Third Quarter 2019 Results

• Based in East Hanover, NJ and provides transformational business applications and IT services. Announces third quarter results. 
• Financial highlights for nine months ended September 30^th , 2019 compared to nine months ended September 30^th, 2019
• Total revenues rose 7.2%
• Software sales were $4,898,886
• Services revenues increased 4.4%
• Net income totaled $7,761,987
• As of September 30, 2019, the Company had $10,721,629 in cash and cash equivalents

Zoho targets business productivity and file storage

• Headquartered in Austin, Texas. Zoho Corporation offer comprehensive suite of business software applications. Has more than ten data centers around the globe and boasts 50 million business users
• Launches WorkDrive which provides document management across all Zoho business applications
• WorkDrive is available starting at $2 per user/month. Zoho Workplace is available starting at $3 per user/month.

Bacula Systems Receives Backup and Recovery Deduplication Patent

• Bacula Systems located in Wilmington, Delaware offer scalable backup and recovery software for large organizations, data centers and MSP’s
• Bacula Systems announced today the issuance to it by the US Patent Office of a patent that answers to the increasing needs in the industry for effective and efficient data deduplication.
• The patent for invention number 10,467,197 is for creating a universally deduplicatable archive volume, and is the key part of a complete data deduplication process for backing up and restoring data in the fastest, most efficient manner possible. The technology has application for physical, virtual, container or cloud-based IT environments.
• "This patent protects our technology and allows data workflows to be more effectively managed, reducing time and saving on storage costs. Our customers around the world are already using this technology. This announcement adds confirmation to Bacula Systems leadership in developing backup and restore solutions for large, demanding IT environments," said Frank Barker, CEO, Bacula Systems

SDI Presence Continues Chicago Expansion with Local Hiring

• SDI Presence LLC is an IT consultancy and managed services provider (MSP)
• Announces that the planned Chicago workforce expansion is underway
• Headquartered in Chicago, the firm is actively recruiting over 25 new positions in the remainder of 2019 and anticipates an additional 50 positions in the first two quarters of 2020
• SDI’s job openings include roles that range from Help Desk Support Specialists to Managers who will oversee technical verticals within our core managed services programs. SDI is also looking to hire Project Managers and Business Analysts who have experience working within the Government, Transportation, Utility, and Aviation markets.

The 20 Honors Top Managed Service Providers and Vendors at VISION 2019

• Sixth annual Vision conference was held in Dallas, Texas
• Honors top managed service providers and vendors “The 20”
• “Year after year, our community of MSPs continues to blow us away with their dedication to innovation, growth, and excellence. It’s an honor to recognize their commitment to The 20’s model, and showcase their continued performance and success,” said Tim Conkle, CEO of The 20
• The 20’s 2019 VISION Awards include:
• MSP of the Year - Network Management Solutions
• MSP Business Growth - YourITgroup
• Most Engaged MSP - Byte-Werx
• Support Desk Favorite - Cirrus Technologies
• Ambassador of the Year - John Rutkowski of Bolder Designs
• Best Revenue Booster - Crayon
• Most Disruptive Solution - Huntress Labs
• Most Helpful Vendor - BLOKWORX
• Product of the Year - Cytracom
• Partner of the Year - Crayon

Scantron Announces Launch of affianceSUITE EDU Supporting Education Technology Needs

• Scantron Corporation headquartered in Twin Cities, Minnesota is a national provider of IT solutions for the education industry
• Announces launch of affianceSUITE EDU which is a managed IT solution for the K-12 market
• According to studies conducted by Education Week
  • barely more than half (51%) of school districts nationwide have dedicated technology leads
• Scantron also has locations in North Carolina, Nebraska and Pennsylvania. Scantron is also a wholly-owned subsidiary of Harland Clarke Holdings

Logically Launches SecureCore, a Fully Managed Next Generation Endpoint Security Solution for ...

• Logically headquarters in Portland, Maine. Is a Managed IT Service Provider (MSP) to small and midsize businesses
• ChannelFutures 2019 named Logically as Digital Innovator of the Year
• Launches SecureCore which is a managed security solution which combines Endpoint Detection and Response (EDR) with Security Information Event Management (SIEM)
• “Today’s security threats circumvent conventional Antivirus and Antimalware solutions”, said Jeremy Kurth, CTO of Logically
• SecureCore consists of a family of solutions - SecureCore, SecureCore+ and SecureCoreMax. Each offering can be purchased as a stand-alone managed security service or bundled as part of a complete IT managed services package. The choice of three solutions allows organizations to choose the ideal offering best suited to their needs. All three solutions include:
• Endpoint Detection and Response based on SentinelOne
• Security Information Event Monitoring (SIEM) based on Netsurion
• 24/7 Security Operations Center (SOC)
• End to end managed security services from Logically

The Fix is Faster with Latest Calix Managed Services Release

• Calix is a global provider of the cloud and software platforms, systems and services
• Announces enhancements to the Remote Monitoring Service (RMS)

Enhancements to the service include:

• Centralized control of RMS management functions and access to the Analytics and Reporting Portal in the Calix Service Center
• Customized notification criteria, enabling CSPs to distribute incidents to specific teams based on technology or location
• Self-selection and management of high value accounts within the Calix Service Center which will be displayed on incident notifications to help prioritize and accelerate resolution
• Enhanced Analytics and Reporting Portal that provides user friendly alarm tool tips and links to historical incident notification information.

Tech Data Enters Definitive Agreement to Be Acquired by Funds Managed by Affiliates of Apollo.

• Techdata announces it’s entered an agreement to be acquired
• Apollo Funds will acquire all of the outstanding shares of TechData common stock for $130 per share
• Transaction is worth $5.4 billion
• “Over our 45-year history, Tech Data has grown to become one of the largest and most respected technology distributors in the world. This agreement reflects the significant progress we have made in our strategy of delivering higher value and positions us for continued growth and success,” said Rich Hume, chief executive officer, Tech Data
• TechData ranked #88 on the Fortune 500®
• Apollo is a global alternative investment manager

October 28th 2019

MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA has established itself as an industry leader in the recycling and processing of electronics scrap. Our management has over 30 years of experience in scrap and precious metals recycling. As an R2:2013, ISO 14001:2015 and OHSAS 18001:2007 certified electronics recycler, we can assure you that all of our material processing is done in a safe and environmentally responsible manner.

Office1 Partners with Chaparral Business Machines, Inc to Expand Territory in California

• Office 1 based out of Las Vegas and is privately-owned provides IT services, copiers, printer, document imaging, cloud security and managed IT in Nevada and California
• Chaparral Business Machines located in Paso Robles, California area for 35 years. Offers Ricoh, Samsung MFPs, shredders and wide format plotters

IntraLAN business growth sees five new team additions

• InteraLAN business located in the United Kingdom for 25 years and provides IT services to UK clients
• Steven Smith Account Manager, previously worked at Vodafone
• Andrew Blanchard, previously Business Development Manager at AVI-SPL
• Martin Roskelly, previously from Novartis
• Mark Hurst with 23 years senior telecoms experience
• Andy Horn, CEO joined InterLAN earlier this year

AWS Managed Services Provider Logicata Offers Free AWS Migration

• Logicata based in London, England is and AWS managed service provider
• Offering free AWS cloud migration services for businesses
• Logicata offers full suite of AWS Managed services which include monitoring of AWS environments, cost optimization, patch management, incident management change management and continuous improvement

Axcient Introduces AutoVerify

• Axcient located in Denver, Colorado and offers cloud migration solutions for Managed Service Providers (MSPs)
• Key Benefits of AutoVerify include the following
  • Offers MSPs confidence in the integrity and recoverability of their backup system
  • Reduces the time spent manually fixing issues that might occur during a recovery fail over
  • Lowers the total cost of ownership (TCO) by automatically detecting, alerting, and fixing backup consistency issues
  • Allows for faster identification if there are any potential backup issues
  • Alerts from AutoVerify can sync directly with PSA and RMM technology tools, such as ConnectWise
• AutoVerfiy introduced in beat in August 2019

Client ransomware attacks up 37% in third quarter

• Beazley PLC (Beasley Breach Insights Report) reported a 37% increase in ransomware attacks against their clients over last year
• 24% were confirmed to be caused by a vendor managed service provider
• Chubb Ltd. Reported that ransomware attacks in the first half of this year exceeded total that was reported in 2018

Butcher Named CFO of Alaska Communications

• Alaska Communications provider for advanced broadband and managed IT services for client in Alaska
• Alaska Communications also operates statewide data network and undersea fiver optic system connecting Alaska with contiguous United States
• Names Laurie Butcher as CFO. Joined Alaska Communications in 1997 and previously served as Senior Vice President of Finance since October 2019

Blackpoint Cyber Announces its MSP Protect Program with Special Pricing for Managed Service ...

• Blackpoint Cyber headquartered in Elliot City Maryland
• Blackpoint Cyber established by US Department of Defense and Intelligence cyber security technology experts
• Launches MSP Protection program for MSPs
• In August of 2019 a ransomware attack hot 22 Texas local governments. City of Keene Mayor Gary Heinrich told NPR, "They got into our software provider, the guys who run our IT systems." The MSP of the affected governments later revealed that the hackers used its RMM to carry out the attack.

Konica Minolta hints at Aussie MSP acquisition

• KonicaMinolta has hinted it’s looking to acquire and Australian MSP as reported by ARN
• KonicaMinolta also has alliances with Sophos, Fortinet, Microsoft and HP

Edge Technology Group Announces Multi-Cloud Platform Designed Exclusively For Alternative ...

• Edge Technology located in Greenwich, Conn., offers fully-managed IT services, cloud solutions for financial firms worldwide
• “CloudSuite is an agile and holistic platform that brings together the best components of the Private and Public Cloud. Having the ability to offer both Private and Public Cloud solutions, enables us to offer a combination of both in a Hybrid Cloud, supporting industry trends and data
• that a Multi Cloud approach is becoming widely adopted as the new industry standard,” stated Tom Woollard, Managing Director, Head of Europe, at Edge Technology Group
• Edge has 8 locations across Asia Pacific, Europe and the US, including Singapore, Hong Kong, Sydney, London, New York, San Francisco, Austin and Greenwich, CT.

LucidLink Launches Global Managed Service Provider Program

• LucidLink located in San Francisco, California offers cloud-native file service, which was designed specifically for extensive data access over distance and to provide the performance needed to run file-based workloads on object storage for maximum efficiency and productivity. LucidLink Filespaces™ is compatible with any AWS S3 compatible storage provider that utilizes the cloud, on-prem, or hybrid storage
• Launches Global Managed Services Provider program
• Benefits to MSPs using Filespaces

Datto Hosts Its Largest European Conference to Date for Managed Service Providers

• Named DattoCon took placed in Paris, France on October 22, 2019
• Datto is a global provider of IT solutions delivered through MSPs
• DattoCon attracted more thant 850 MSP’s from 26 countries making this the largest DattoCon event in Europs
• According Canalys, there has been a 25% increase each year in SMB spend on managed services from IT providers between 2016-2018
• DattoCon announcements

New MFX Card Reader from Y Soft – Now with Plug and Play Ease

• T Soft founded in 2000, operates in 17 countries, has more than 20,000 clients in 120 countries and boasts 98% customer partner satisfaction rate
• Announces new YSoft USB Card Reader 3 MFX
• The MFX card reader simultaneously reads RFID cards that are both high and low frequency and uses HID technology commonly used in the U.S. and Mifare technology common in Europe and supports advanced security requirements.
• Founded in 2000, the company is headquartered in Brno, Czech Republic, with offices in North and Latin America, Europe and Middle East/Africa (EMEA) and the Asia Pacific region (APAC).

Crate.io Launches CrateDB Cloud on Azure

• Headquarter in San Francisco, California and io develops data management solutions that help companies put IoT and machine data to work.
• Launches CrateDB Cloud on Azure
• What it is
  • CrateDB is an open source distributed database offering the scalability and performance of NoSQL with the power and ease of standard SQL. The Crate.DB Cloud for Azure IoT is a turnkey data layer, offered as a hosted cloud service on Azure, enabling faster development of IoT platforms and data-driven smart factories
  • The CrateDB Cloud on Azure is ANSI SQL-compatible, making it easy to use and integrate with custom applications. Dynamic schemas and the sophisticated JSON handling (JavaScript Object Notation) make the database ideal for use even with especially heavy IIoT time-series data workloads

September 14th 2019

MSP & MSSP Industry Notes

Accenture Acquires Pragsis Bidoop, Boosting AI Capabilities, Big Data Portfolio and Talent

• Pragis Bidoop founded in 2004 in Spain, operates in big data and AI markets. Offers innovation data solutions
• Accenture is a global professional services company, servers 6,000 clients in 102 countries. Employees 482,000 worldwide and two hundred offices in 52 countries

Bespin Global Receives 'Google Cloud Platform Managed Services Provider' partner status

• Bespin Global Corporation headquartered in Soul, South Korea, global cloud management company
• Holds over 100 plus Google Cloud certifications in Korea and China
• First Asian Pacific headquartered partner to achieve Premier Partner and Managed Services Provider with Google Cloud
• Bespin Global is an end-to-end cloud IT company dually head-quartered in Beijing and Seoul.

Cisco Awards Carousel Industries the Highest Certification Level in its Customer Experience

• Carousel located in Exeter, Rhode Island, national IT provider with managed services and cloud provider
• Carousel is one of only a small number of Cisco partners nationwide to receive Customer Experience Certification
• Achievement of the Advanced Level Specialization Certification in Cisco’s Customer Experience Specialization Program
• Employees 1,300

Vaco Continues Exponential Growth with Expansion into Montréal

• Vaco headquartered in Nashville, TN. Founded in 2002, has 1,000 employees
• Prvides “boutique” level of service with global reach for executive search permanent placement and strategic staffing
• Markest include accounting, finance, technology, healthcare IT, operations, admin and international managed services

Vision33 Completes Acquisition of SAP Gold Partner, B1 Systems

• Vision 33 located in London, England. Global IT professional services consultancy
• Privately owned with more than 65,000 clients
• Offers SAP Business One
• Runs on the SAP HANA platform. SAP Business One used in over 150 countries, deployed on Premise
• "This acquisition brings a host of talent to Vision33 in the UK, supporting our goal  to transform businesses and ensure they experience value from having the right technology, implemented the right way.” States Neil Feingold, Managing Director of Vision 33

TierPoint Introduces 'Connect Point' Resource

• TierPoint located in Saint Louis, MO. Provider of secure, connected data center and cloud solutions
• Launches Connect Point which is a online resource that facilitates multi-dimensional searches for capabilities and connectivity options across TierPoint’s footprint of 40 plus edge date centers
• Has over 40 world-class data centersin 20 U.S. markets and 8 multi-tenant cloud pods, connected by a coast-to-coast network.

Hargray To Acquire Infinity Network Solutions

• Hargay Communications located in Hilton Head, South Carolina.
• Founded in 1949, regional telecommunications that provides advanced communications and entertainment services in southeastern United States
• "By partnering with Hargray, we strengthen Infinity's place as the premier IT services company in the communities we serve while also pursuing a better future for our clients, partners and staff.” Brian Betzel, President of Infinity
• Infinity to keep operations in Macon and Covington
• Infinity offers information technology and solutions to small to mid-size businesses throughout the state of Georgia

NEXVORTEX INTRODUCES MANAGED CONNECT: IMPROVING GROUND-TO-CLOUD CONNECTIVITY

• NEXVORTEX located in Herndon, Virginia. Offers cloud communications along with SIP Trunking and Hosted Voice
• Introduces new service Manage Connect (Connect), a purpose-built SD-WAN solution for small to medium business market place
• Uses patent-pending QAV technology to improve cloud experience
• Wes Rogers COO and Founder states: “mConnect and the underlying technology is very exciting, very cool. It addresses a pain point that many small business owners have today and moves nexVortex into a central role in the user’s operations.”

TMC Names TPx a 2019 Communications Solutions Product of the Year Award Winner

• TPx located in Los Angeles, California. Provides managed IT services and managed connectivity to approximately 30,000 clients
• TMC is a global integrated media company that offers education, industry news, live events and social influence to global buyers
• “We’re honored to be recognized by TMC as a 2019 Communications Solutions Product of the Year,” said David Zahn, Senior VP Marketing at TPx
• TPx complete provides bundle managed IT services
  • UCx Hosted Unified Communications as a Service
  • Virtual Fax
  • MSx Managed SD-WAN
  • Managed 4G LTE Failover
  • MSx Managed Firewall
  • MSx Managed Endpoints

Wipro Positioned as Global Market Leader in Digital Workplace Services by ISG

• Global information technology company located in New Brunswick, NJ and Bangalore, India
• Recognized as Market Leader in Digital Workplace Services by ISG
• Wipro employees more then 175,000 employees across six continents
• Kiran Desai, Senior Vice President and Global Head, Cloud and Infrastructure Services, Wipro Limited said, “We are excited to be positioned as a ‘Leader’ in ISG’s report. It is a testament to our workplace consulting capabilities, our industry leading offerings such as LiVE Workspace™ and VirtuaDesk™, our investments in next generation workplace automation platforms like Wipro HOLMES™ and our strong partner eco system.

SES to Deliver Cloud-enabled Solutions

• SES world leading satellite operator with more than 70 satellites in two different orbits
• Provides clients with global video distribution and data connectivity services
• Offers new Cloud-based managed services
  • Azure ExpressRoute Satellite Connectivity
  • Azure Broadcast-Grade Managed Video Service

Small and Medium Sized Businesses Prefer Cloud-First Print Management with Edge Computing

• Y Soft Corporation releases data from global independent survey for cloud and cloud-based print management for small and medium sized businesses
• Y Soft develops intelligent Digital Transformation office solutions for enterprise, SMB and Education that empower employees to be more productive and creative.
• Founded in 2000, the company is headquartered in Brno, Czech Republic, with offices in North and Latin America, Europe and Middle East/Africa (EMEA) and the Asia Pacific region (APAC).
  • Public cloud application use is ubiquitous – 93% of SMBs use public cloud applications, typically Microsoft® Office 365 or similar
  • 50% of SMBs have a cloud-first preference and 10% will only use cloud applications
  • Security is a concern for SMBs across all applications; 52% cited security as a top concern whereas 61% cited it as a top concern for cloud-based print management
  • S.-based companies and companies with more than 50 printers, are the most bullish on cloud-based print management. Over all respondents, 29% are planning to purchase cloud-based print management services within the next 12 months.
  • 35% of SMBs already use edge computing and 56% prefer cloud print management services used with an edge device in place.

• The edge device as described in the survey would enable print jobs to be processed locally on the company’s network.
• Considering SMB’s concern for cloud-based print management security, (61%), this indicates that the additional security peace of mind that comes with edge computing and its other benefits are desired.

PDF document is attached!

-=Good Selling=-