MSP & MSSP & IT Industry Notes

November 29th, 2020

MSP, MSSP and IT Industry Notes

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

ADNET Technologies Named to ChannelE2E's Top 250 Public Cloud MSPs List for 2020

• ChannelE2E, published by After Nines Inc., has named ADNET Technologies to the Top 250 Public Cloud MSPs list for 2020
• The list and research identify and honor the top managed IT service providers (MSPs) that support customers on Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP) and more
• Rankings are based on ChannelE2E's 2020 readership survey combined with the digital media site's global editorial coverage of managed cloud services

Highlights from the associated ChannelE2E research include:

• Public Cloud MSP Revenue Growth: MSP honorees, on average, expect to generate $29.2 million in public cloud revenues in 2020, up 38% from 2019
• Geography: MSP honorees are headquartered in 29 different countries, and 51% of the MSP honorees are headquartered outside of North America
• Public Cloud Platforms Supported: 82% of the MSP honorees support Microsoft Azure, followed by AWS (65%), Google Cloud Platform (23%) and VMware Cloud on AWS (18%).
• Largest Revenue Share: 44% of MSP honorees said Microsoft Azure generates the bulk of their public cloud revenues, followed by AWS (41%)
• Cybersecurity: Public cloud MSPs are growing their focus on cloud security posture management (CSPM), extended detection and response (XDR), and additional cyber services.
• M&A: Mergers, acquisitions and private equity investments continue to accelerate across the public cloud MSP sector. MSP honorees have made more than two-dozen acquisitions in the past year

MetTel Named a Leader in the Inaugural 2020 Gartner Magic Quadrant for Managed Network ...

• MetTel announced that it’s been named a Leader in the inaugural Gartner 2020 Magic Quadrant for Managed Network Services (MNS)
• MetTel is a leader in communications and digital transformation (DX) solutions for enterprise customers

NetDocuments reports solution growing

• Headquartered in Orem, Utah, is a leading provider of cloud-based content management solutions for legal vertical
• 40% YoY revenue growth during last two quarters for small-medium law segment
• 54% of new customers replacing competing systems

Square 9 GlobalSearch Cloud Receives 2021 BLI Pick Award

• Square 9 Softworks® has been awarded a Buyers Lab (BLI) 2021 Pick Award for Outstanding Cloud Document Management and Workflow Solution from Keypoint Intelligence
• Keypoint Intelligence accredits Square 9’s GlobalSearch Cloud for robust document management and workflow automation features
• Keypoint Intelligence also recognized GlobalSearch Cloud for its SOC 1, SOC 2, and HIPAA certifications

Kraft Kennedy Recognized as NetDocuments Partner of the Year

• Kraft Kennedy has been named NetDocuments' 2020 Corporate Law Worldwide Partner of the Year
• Specializes in solving critical business problems for law firms, legal departments, corporations, financial services firms and nonprofits

D-Link enhances MSP offering

• Reported on CRN,com.au
• D-Link has added new features to it’s managed service provider networking solution Nuclias Cloud, adding new integrations with Purple, Stampede and Fydelia
• Purple integration is for guest login to Wi-Fi networks through social media logins or forms
• allows the collection of customer data through an opt-in system

Lexmark reducing its workforce

• Lexmark is owned by Ninestar of China
• Announced it has begun layoffs across the U.S.
• Has 2,000 employees in U.S, including 1,400 in Lexington, Kentucky
• Has 8,200 employees worldwide
• Layoffs follow a pay freeze and hiring freeze implemented in March, 2020

Kyocera Launches a New Security-Focused eBook to Guide Firms

• Reported on CIO Review
• Kyocera launches new security-focused ebook titles “Major Player in the Modern Age of Document Security”
• Examines current state of security in the printing and document solutions market
• Highlights evolving trends and threats

Acronis acquires key Israeli cybersecurity consultancy

• Acronis, said it has enhanced its cyber protection portfolio in the Middle East region with the acquisition of Israel-based cybersecurity consultancy company CyberLynx
• Acronis will integrate CyberLynx’s services into its suite of Acronis Security Services

FireEye Buys Cybersecurity Automation Firm Respond Software For $186M

• FireEye has purchased cybersecurity investigation automation startup Respond Software
• The $186 million deal closed Wednesday, and is expected to boost FireEye’s billings and revenue while not impacting non-GAAP operating income next year

Sharp Announces Synappx™ WorkSpaces for Smarter Office Analytics and Insights

• Sharp Imaging and Information Company of America (SIICA), a division of Sharp Electronics Corporation (SEC) today launched Synappx™ WorkSpaces, the latest in its line of Synappx smart office solutions
• Synappx WorkSpaces enhances the functionality of the Windows collaboration display (WCD) from Sharp by leveraging the device's data collection modules into an easy to use dashboard
• Provides organizations with the critical data and analytics needed to make informed decisions about their WCD technology and workspace productivity investments
• Security is a provider of intelligent, tailored cybersecurity solutions

CyberSecurity

HIPAA & Cybersecurity Updates - Top three actions over next 2 years for Healthcare CIOs regarding security survey:

• 50% = identify opportunities for performance improvements and cost savings
• 42% = providing training for staff
• 39% = developing and hiring the correct skill sets

The North Dakota Department of Health and Cavalier County Health notified 35,316 patients that their PHI was exposed after email phishing attack

Tri-State Specialists of Iowa, South Dakota and Nebraska notified 17, 500 patients that their PHI was exposed after email phishing attack

All Pro Sports notified 3,429 users of DJO Mobility Products of Lewisville, TX that their PHI was exposed after email phishing attack.

Northwest Eye Surgeons/Sight Partners of Seattle, WA notified 20,838 patients that their PHI was exposed after cybersecurity breach

University of California-San Francisco (UCSF) School of Medicine notified an unknown number of patients that their PHI was exposed after cyberattack.

HackerOne, headquartered in San Francisco, CA, who organizes bug bounty events to have hackers get paid for finding vulnerabilities, reported:

• 9 hackers have earned more than $1 million each for their work
• 13 hackers have earned at least $500,000
• 146 hackers have earned at least $100,000
• $40 million has been paid out in 2019
• $3,650 = average bounty paid for critical vulnerability found
• $979 = average amount paid per vulnerability
• Google has paid out $21 million since 2010

Dr. Spyros Panos, previously convicted of stealing PHI, plead guilty to committing fraud a second time:

• Agreed to forfeit $876,389.97 and pay restitution
• Will be sentenced on 3/16/2020 in New York

Northampton Public Library of Pennsylvania notified an unknown number of patrons that their info may have been exposed after ransomware attack

Mercy Iowa City Hospital of Iowa notified 60,473 patients that their PHI was exposed after email phishing attack

Morphisec Security is warning customers in higher education vertical in the U.S. of the Jupyter malware from Russia, that attempts to open a backdoor into network, and steal valuable information and passwords to sell on the Dark Web

Schneider Electric is warning customers of its Trio Data Radio wireless communication mdevices that they are vulnerable to be hacked by the Drovorub malware from Russia

Area 1 Security is warning businesses in the U.S. of new TrickBot botnet email phishing campaign. If successful, the hackers deploy the following malware to take over networks and/or steal valuable info:

• Bazar backdoor
• Buer loader
• Ryuk ransomware
• CobaltStrike

The University of Cincinnati Medical Center in Ohio has agreed to a $65,000 settlement and a corrective action penalty with the Office for Civil Rights to resolve a potential violation of the HIPAA Privacy Rule’s right of access standard

Akropolis has offered the hacker who stole $2 million in Dai cryptocurrency a “bug bounty” reward in return for the missing funds

University of Maryland researchers discovered that it is possible to install malware to convert a smart vacuum cleaner, like the Roborock, into a remotely controlled microphone to record nearby conversations

The Delaware Division of Public Health notified an unknown number of patients that their COVID-19 test results and PHI may have been exposed after an email security event.

DataBreaches.net reported that operators of the Egregor ransomware sometimes use a feature that forces attacked networks to print out ransom notes to printers and MFPs that are attached to the affected network.

Consumer Watchdog reported that it has developed a method in which it can hack into a Tesla car, and take over its operation

The Wash Tub Company, with car wash locations in San Antonio, TX area, notified an unknown number of customers that their info was exposed after payment card breach

Pluto TV, headquartered in Los Angeles, CA, notified 3.2 million subscribers that their info was exposed after ransomware attack

Timberline Billing Services of Des Moines, Iowa, notified 116,000 patients that their PHI was exposed after ransomware attack

November 15th, 2020

MSP, MSSP and IT Industry Notes

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

Executech Announces Acquisition of USPCNET, Phoenix-Based MSP

• Executech, announced the acquisition of USPCNET, a full-service IT support provider serving the larger Phoenix, Arizona
• USPCNET employees will join the Executech team to expand the company’s footprint into the Phoenix area
• This acquisition is the fourth acquisition by Executech in the past 12 months
• Executech ( executech.com ) is an IT services provider. Founded in 1999

CyberMaxx™ Named to MSSP Alert's Top 250 MSSPs List for 2020

• MSSP Alert, published by After Nines Inc., has named CyberMaxx to the Top 250 MSSPs list for 2020
• The list and research identify and honor the top MSSPs, managed detection and response (MDR) and Security Operations Center as a Service (SOCaaS) providers worldwide
• Rankings are based on MSSP Alert’s 2020 readership survey combined with the digital media site’s global editorial coverage of managed security services providers
• Highlights from the associated MSSP Alert research include:
• MSSP Revenue Growth: MSSP honorees, on average, expect to generate $19.15 million in revenue for 2020, up 16% from $16.47 million in 2019.
• Geography: Honorees are headquartered in 25 different countries -- up from 19 countries in the 2019 report.
• Profits: 84% of MSSPs surveyed expect to be profitable for fiscal year 2020.
• Security Operations Centers: 67% have in-house SOCs, 24% are hybrid, 6% completely outsource their SOCs, and 3% are reevaluating their SOC strategies.
• Cyberattack Trends: The most frequent attacks targeting MSSP customers in 2020 include phishing (95%), vulnerability (76%) and ransomware (69%) attacks.
• Cybersecurity Solutions: In a continued sign of market fragmentation, MSSP survey participants mentioned 129 different hardware, software, cloud, and services vendors that assist their cybersecurity efforts -- up from 95 in 2019.
  • M&A: Mergers, acquisitions and private equity investments continue to accelerate across the MSSP landscape. Twenty high-profile deals

CyberSheath Recognized Among CIO Review's "Most Promising" and "Most Outstanding"

• CyberSheath Services International has been awarded two CIO Review recognitions
• "Most Promising CyberSecurity Consulting & Service for 2020" and "Most Outstanding CMMC MSSP for 2020”
• CIO Review produces an annual list of providers that are at the forefront of providing consulting, services, compliance, and risk solutions to enterprises worldwide
• CyberSheath, a third-party managed service provider, simplifies compliance for its clients in three stages: assess, implement, manage -- AIM™

Palo Alto Networks Acquires Expanse for Attack Surface Management

• Reported on ZDnet.com
• Announced on Wednesday, Palo Alto said the purchase will be used to bolster the Cortex portfolio with Expanse's attack surface management solutions
• The deal was secured for $670 million in cash and stock, as well as roughly $130 million in replacement equity awards

ConnectWise Acquires Perch Security and StratoZen, Two Cybersecurity Firms Focused on MSP ...

• ConnectWise, today announced it has acquired Perch Security and StratoZen
• As part of the ConnectWise Fortify^™ security management solution, these technologies will provide revolutionary data management capabilities both as a service and as core technology in the ConnectWise Fortify SOC
• Perch provides the only MSP-designed SIEM in the industry
• StratoZen’s advanced automation and data analysis capabilities will take the data gathered from the Perch SIEM and turn it into actionable insights

FluidOne acquires IT managed services provider PSU

• Reported on telecompaper.com
• UK network aggregator FluidOne has announced the acquisition of PSU Business Technology
• PSU Business Technology, providers IT managed services, connectivity, mobile, telecoms and Mitel UC services to business customers
• PSU has revenue of GBP 6 million and more than 450 customers

GCOM Announces Acquisition of 20/20 Teknology

• GCOM, a provider of technology solutions focused on state and local governments, today announced the acquisition of 20/20 Teknology
• cquisition combines 20/20 Teknology’s expertise in unified and virtual communications, IT infrastructure, and managed services with GCOM’s government IT offerings
• 20/20 Teknology team will continue to work out of their Ashburn, Virginia office
• GCOM delivers solutions to state and local governments nationwide, with a focus on systems in health and human services, justice and public safety, licensing and regulatory markets
• 20/20 Teknology is a solutions engineering company dedicated to helping organizations secure and optimize their IT infrastructure

Sharp ships new large LCD display

• Sharp, a division of Hon Hai Precision of Taiwan (aka Foxconn) launched its new 120′′ class (diagonal) 8M-B120C 8K Ultra-HD Professional LCD display
• “unparalleled lifelike image detail and quality, for brighter, livelier big-screen images.”
• 33 million pixels, four times more than a 4K panel
• optimized LED back-light phosphors
• provides continuous operation for up to 16 hours a day
• embedded with 70-watt, multi-speaker audio system
• connection via a single HDMI cable
• LAN port that allows customers to connect the monitor to a PC
• can also connect to four PCs via video cables to show content on one large screen
• comes bundled with a floor stand and wall-mounting brackets
• pricing not announced

AEP Names Three New Leaders To Information Technology Organization

• American Electric Power (Nasdaq: AEP) has added three new leaders to its information technology group
• Joe Brenner vice president of Application Development & Business Solutions, effective Nov. 2. Sanjay Terakanambi has been named vice president of Technology Infrastructure, Operations & Support and Christopher D. Johnson has been named managing director of Enterprise Innovation & Technology, effective Nov. 9
• All three positions report to Therace Risch, senior vice president and chief information & technology officer

Hub Security partners with leading Swiss cybersecurity firm to provide Cryptographic Hardware

• Hub Security, the Tel Aviv based cybersecurity firm announced today its partnership with Kudelski Security
• Hub Security will be able to extend Kudelski Security's highly specialized combination of cybersecurity products and industry-leading security solutions to the market
• Hub Security utilizes military-grade cybersecurity principles for its Vault HSM (Hardware Security Module), and handheld miniHSM device with FIPS approved cryptographic algorithm validation as well as an architecture that is designed for FIPS140-2 Level 4 (pending)
• Kudelski Security is a provider of intelligent, tailored cybersecurity solutions

CyberSecurity

• WeWork revealed that an employee discovered that if users entered “9999” on the network, they could print out other people’s jobs, whilethinkarcoa.com using free office WiFi account. This has since been corrected.
• The FBI is reporting that a Eastern European hacking group named “UNC1878” aks Wizard Spider, is using Ryuk ransomware to target hospitals in the U.S.NBC *News is reporting that 20 hospitals have been struck so far.
• Wakefern Food Corp., headquartered in Keasbey, NJ, owner of ShopRite supermarkets, agreed to pay $235,000 to the State of New Jersey, to settle HIPAA and NJ Consumer Fraud violations as a result of a breach that exposed PHI of pharmacy department customers.
• Abbott Laboratories Corp., headquartered in Chicago, IL, filed a lawsuit against former employee, Jerome Cavel, accusing him of stealing confidential info and trade secrets.
• Mary Rutan Hospital of Bellefontaine, Ohio, notified an unknown number of patients that their PHI was exposed after it was inadvertently posted in Excel spreadsheet in publicly accessible website.
• Sisters of Charity Health System, headquartered in Cleveland, OH, hotified 118,874 patients that their PHI was exposed after cyber attack.
• Presbyterian Health, headquartered in Albuquerque, NM, notified 193,223 patients that their PHI was exposed after cyber incident.
• Microsoft is reporting that over 100,000 computers remain affected by the Windows vulnerability known as SMBGhost, even though a patch is available.
• The Maze ransomware gang sent out announcement that it is shutting down its operations. (group started in 2019, so has it collected enough ransom from customers that perpetrators can now retire?)
• Coveware Security reports that in most cases, even if customer pays the hacker the ransom, the hacker still publishes the data on Dark Web to monetize. Other reports:
  o Average ransom paid up 31% to $233,817
  o 70% of ransomware victims have less than 1,000 employees
  o Average days of downtime up 19% to 19 days
• River Hospital of Alexandria, New York notified an unknown number of patients that their PHI was exposed after ransomware attack.
• The Alamance Skin Center of Burlington, North Carolina, part of the Cone Health system, notified an unknown number of patients that their PHI was exposed after ransomware attack.
• The Geo Group, headquartered in Boca Raton, Florida, which operates private prisons and detention centers around the U.S., notified an unknown number of prisoners that their PHI was exposed after ransomware attack.

• Club Fitness, headquartered in St. Louis, Missouri, notified an unknown number of members that their info was exposed after ransomware attack.
  - Riverside Psychiatric Medical Group of California agreed to pay HIPAA fine of $25,000 after withholding a woman’s PHI for 20 months
• HP reports a 1200% increase during Q3 of Emotet malware attacks in the U.S.
  o Can convince users to run a malicious Microsoft Word document emailed to them
• The University of Vermont Health Network called on the National Guard to assist their IT team recover from a ransomware attack.
• Check Point Security is reporting that one hacking group has compromised the VoIP networks of almost 1, 200 organizations.
• California voters approved the California Privacy Right Act (CPRA)
  o Increased rights of citizens to know what kind of data bsuinesses have on them
  o Restricts sale of data
  o Forces businesses to correct inaccurate info
  o Prohibits businesses’ retention of personal info for longer then reasonably necessary
  o Triples the maximum penalties for violations involving people under 16

November 7th, 2020www.thinkarcoa.com

MSP, MSSP and IT Industry Notes

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

2nd Watch To Expand Managed Optimization Service Through Deal With Spot By NetApp

• 2nd Watch strikes deal with NetApp-owned Spot
• To use the Spot Instance and Container Optimization technology to enhance 2nd Watch’s Managed Optimization service
• Chris Garvey, “allow our clients to make continuous optimization decisions” with running Cloud IT environments

Stamford IT firm Soundshore Technology Group acquired by Mass. firm

• Stamford IT managed services company Soundshore Technology Group (STG) has been acquired for an undisclosed amount by Coretelligent

NTT Ltd. Managed Services Division Expands Capabilities with Cybersecurity Advisory and ...

• NTT Ltd.'s Managed Services Division, Americas, today announced the launch of Cybersecurity Advisory and Security Consulting Services

The Services include:

• Program Assessment and Maturity
• Strategy Alignment and Risk Mitigation
• Architect Solutions (Secure by Design)
• Cloud Security
• Secure Mobile Workforce
• Infrastructure Security

Quorum Software Sees Strong Adoption of Fully-Integrated, Cloud-Based Document Management

• Quorum Software (Quorum), announced recent product enhancements and adoption data for myQuorum DynamicDocs,
• DynamicDocs is now natively integrated into the myQuorum platform

Survey of Managed Print Dealers from Quocirca

• Results of Managed Print Service Survey from Quocirca
  • 53% report a negative impact on business performance from COVID-19
• Top challenges for upcoming year:
  • 37% = market disruption
  • 23% = adapting to managed services
  • 22% = digital disruption
  • 21% = lack of sales skills and resources
  • 21% = impact of cloud on business models
• Top benefits off selling managed print services:
  • 34% = opportunities to sell value-added services
  • 32% = building long term customer relationships
  • 29% = opportunities to sell adjacent services

• How has pandemic impacted print volumes:
  • 45% = declined
  • 33% = no change
  • 17% = increase
• Expectation for 2021 versus 2020:
  • 19% = decrease in revenue
  • 11% = no change
  • 66% = increase
• Top opportunities over next 5 years:
  • 37% = cloud print services and solutions
  • 21% = document disposal for home workers
  • 30% = home printing services
  • 18% = MPS
  • 29% = contactless secure printing solutions

Survey of work from home impact

• Report published by Tech Republic magazine
  • 98% of employees surveyed would like option to work remotely for rest of their careers
  • 27% admit to “trying to pay attention, but often zoning out”
  • 75% are experiencing burnout working remotely
  • 68% are feeling more burned out at home than when they were in office
  • 60% admit to working more hours at home than office
  • 69% dress more casually
  • 52% of work day is wasted due to unnecessary disturbances working at home
  • 33% admit that being away from office has lowered morale
  • 60% are using online programs to learn at least one new skill
  • 50% of Gen Z workers feel disconnected from company culture
  • 50% of millennial workers are interested in leaving job to start their own businesses

Canon adds features to uniFLOW solution

• New uniFLOW Online Print & Scan app allows mobile printing from Apple OS and Android OS mobile devices
  • Support for Mac, Chromebook and Microsoft Universal Print
  • New budgeting feature allows schools and libraries to charge students for prints and copies
  • Users can delegate print jobs to another colleague

Coretelligent, LLC. and VSS Announce Acquisition of Soundshore Technology Group, Further ...

• Coretelligent, acquisition of managed services IT firm Soundshore Technology Group
• Financial terms of the private transaction were not disclosed
• Brings the two organizations collectively under the name Coretelligent

Calligo buys Irish-based Cinnte Technologies

• Jersey-based Calligo has announced a deal to buy Cinnte Technologies
• The value of the deal has not been disclosed
• The purchase is Calligo's eighth acquisition in three years

Align Recognized as Best Cloud Services Provider for Fund Managers in Hedgeweek US Awards

• Align, announced that it has been voted as “Best Cloud Services Provider” in the 2020 Hedgeweek US Awards
• “In March of 2020, 100% of Align’s Managed Services clients transitioned to an entirely decentralized workforce overnight by embracing our secure public cloud platform with built-in cybersecurity controls,”

NetCraftsmen® named VeloCloud®, now part of VMware®, Professional Services Partner and ...

• NetCraftsmen announed that they were recently named a VeloCloud Professional Services Partner as well as a VeloCloud Managed Services Provider (MSP)

Malwarebytes Launches Integration with CrowdStrike to Offer End-to-End Enterprise Security

• Malwarebytes™, announced that it will be offering their remediation solution to CrowdStrike customers
• Malwarebytes Remediation for CrowdStrike, integrates with CrowdStrike's Falcon^® endpoint protection platform, providing industry-leading automated malware remediation
• Malwarebytes Remediation for CrowdStrike detects and remediates malware, exploits, ransomware, adware, PUPs, PUMs, and other cyberthreats

CyberSecurity Updates

• Lawrence Health System of Gouverneur, NY notified an unknown number of patientsthat their PHI was exposed after ransomware attack
• University of Vermont Health Network of Burlington, VT notified an unknown number of patients that their PHI was exposed after ransomware attack
• Arkansas Methodist Medical Center of Paragould, AR notified an unknown number of patients that their PHI was exposed after email phishing attack
• Perry County Memorial Hospital of Perryville, MO notified an unknown number of patients

that their PHI was exposed after email phishing attack

• Rady Children’s Hospital of San Diego, CA notified an unknown number of patients that their PHI was exposed after email phishing attack
• Trillium Health of Rochester, NY notified an unknown number of patients that their PHI was illegally accessed by a former employee
• Davita Florissant Dialysis of St. Louis, MO notified “dozens” of patients that their PHI was exposed after paper medical records were found in an industrial dumpster

• Mount Diablo Unified School District of Contra Costa County, CA notified an unknown number of students that their info may have been exposed after cybersecurity incident

• Sky Lakes Medical Center of Klamath Falls, OR notified an unknown number of patients that their PHI may have been exposed after ransomware attack

• Fort Zumwalt School District of O’Fallon, MO notified an unknown number of students that their info may have been exposed after a student hacked into network

• Texas Health Resources notified 82,000 patients that their PHI was exposed after a mailing error

• The Town of Salem, NH notified an unknown number of citizens that their info was exposed after ransomware attack

• The Wisconsin Department of Workforce Development in Madison, WI notified an unknown number of citizens that their info may have been exposed after cyber attack

• Indian River County government in Florida is notifying an unknown number of citizens that their info may have been exposed after ransomware attack

• Chenango County government in New York is notifying an unknown number of citizens that their info may have been exposed after ransomware attack

• Parker County government in Texas is notifying an unknown number of citizens that their info may have been exposed after ransomware attack

• Boyne Resorts Corp., headquartered in Boyne Falls, Michigan, notified an unknown number of ski resort customers in the U.S. that their info was exposed after ransomware attack

• Centerstone Health of Nashville, TN notified an unknown number of patients that their PHI was exposed after ransomware attack

• Century 21 Department Stores, headquartered in New York City, NY, notified an unknown number of customers that their info may have been exposed after a former employee was caught stealing data

• Christopher Dobbins was sentenced to prison after being convicted of hacking the network of his former employer, Stradis Healthcare of Atlanta, GA

• Cook County government in Illinois is notifying victims of crime that their info was exposed after it was inadvertently published in public police reports

• Beacon Health Solutions of Tampa, FL notified an unknown number of patients that their PHI was exposed after ransomware attack

• Wilmington Surgical Associates of North Carolina notified an unknown number of patients that their PHI was exposed after ransomware attack
• Riverside Community Care of Massachusetts notified an unknown number of patients that their PHI was exposed after ransomware attack

• ZDNet reports that the KashmirBlack botnet is behind attacks on hundreds of thousands of websites since 11/2019

• Aetna Insurance announced it will pay $1 million to settle with federal Office for Civil Rights division regarding HIPAA violations
  • Related to past breaches that impacted 18,500 patients
    • Aetna agreed to adopt a corrective action plan as part of the insurer's settlement.

• Motorola announced that some smart irrigation systems which use its ICC PRO OS, are vulnerable to hackers, due to info being exposed online

• Amazon announced it has terminated employees that were responsible for leaking customer data to a third party

• Guilford Technical Community College of North Carolina notified 43,000 students that their info was exposed after ransomware attack

MSP, MSSP & IT Industry Notes

November 1st, 2020

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

Wipro Acquires Cloud Solutions Specialist Encore Theme Technologies

• Announced that it has signed a definitive agreement to acquire Encore Theme Technologies Private Limited (Encore Theme), a specialist in providing SaaS and Cloud solutions in financial services
• Encore Theme - headquartered in Chennai, India - has focused exclusively on implementing a broad suite of Trade Finance solutions, developed by Finastra
• Acquisition is subject to customary closing conditions and is expected to close in the quarter ending December 31, 2020

LogicalDOC named Best Document Management Software of 2020 by Digital.com

• com has named LogicalDOC to its list of best document management software of 2020
• Top 20 solutions were selected based on automation and collaboration tools, demo or free trial options, and integration support
• Experts at Digital.com conducted a 40-hour assessment of over 120 software companies across the web

Fujitsu Honored with Top Award in Recognition of Achievements to Promote Work-Style Transformation through Remote-Working for the 'New Normal' Era

• Fujitsu today announced it has been recognized with the Minister of Internal Affairs and Communications Award, receiving the highest award in the "Top 100 Telework Pioneers" contest sponsored by Japan's Ministry of Internal Affairs and Communications
• The Ministry evaluated Fujitsu highly on its response to the COVID-19 pandemic
• Achieved unprecedented levels of remote-working during the state of emergency announced earlier this year
• Additionally commended for the recent roll-out of its "Work Life Shift" initiative

CynergisTek Announces Diversification into Adjacent Markets

• Today announced that a large Department of Public Health located in the western half of the U.S. has joined CTEK’s expanding managed services client base as part of the company’s strategy to expand its expertise outside of the healthcare provider space
• CynergisTek’s cybersecurity managed services program offers complementary capabilities that any organization who has a requirement to protect its data

NC-based Technology Associates ranked as one of the world's most elite Managed IT service ...

• Mentioned on Tech Wire
• The Cary-based company has been awarded a spot on the MSP 501 list
• Since the MSP 501 list was started 13 years ago, the criteria have evolved to make space for a dynamic mix of companies.

CalTech Named to MSSP Alert's Top 250 MSSPs List for 2020

• MSSP Alert, published by After Nines Inc., has named CalTech to the Top 250 MSSPs list for 2020
• rankings are based on MSSP Alert's 2020 readership survey combined with the digital media site's global editorial coverage of managed security services providers

Highlights from the associated MSSP Alert research include:

• MSSP Revenue Growth: MSSP honorees, on average, expect to generate $19.15 million in revenue for 2020, up 16% from $16.47 million in 2019.
• Geography: Honorees are headquartered in 25 different countries -- up from 19 countries in the 2019 report.
• Profits: 84% of MSSPs surveyed expect to be profitable for fiscal year 2020.
• Security Operations Centers: 67% have in-house SOCs, 24% are hybrid, 6% completely outsource their SOCs, and 3% are reevaluating their SOC strategies.
• Cyberattack Trends: The most frequent attacks targeting MSSP customers in 2020 include phishing (95%), vulnerability (76%) and ransomware (69%) attacks.
• Cybersecurity Solutions: In a continued sign of market fragmentation, MSSP survey participants mentioned 129 different hardware, software, cloud, and services vendors that assist their cybersecurity efforts -- up from 95 in 2019.
• M&A: Mergers, acquisitions and private equity investments continue to accelerate across the MSSP landscape. Twenty high-profile deals involving MSSP 250 honorees have surfaced since last year's report.

Lexmark adds to Cloud Fleet Management

• Lexmark, owned by Ninestar of China, launched new features in its Cloud Services offering to dealers
  
  • Including third-party device monitoring, an expanded and free premium app catalogue, and touchless print
  • allows dealers to remotely configure Lexmark printers and keep them up to date with the latest recommended firmware
  • Solution Composer allows dealers to automatically build a workflow specific to a customer’s needs, tailored around key industries
  • Scan to RightFax and Scan to SharePoint apps enable end-to-end integration
  • Card Authentication app provides access control on customer devices, so users can access only those features approved by the customer.
  • Lexmark touchless print allows users to print jobs without ever touching the printer panel.
  • A user walks up to the printer, scans their badge to authenticate, and all jobs in the queue are automatically printed.
  • At the initial badge-in, a dialogue will pop up with a cancel button with a three second delay to cancel the print action if needed.

Xantrion Named to the 50 Largest Bay Area Women-Owned Businesses List

• Xantrion has been recognized as one of the San Francisco Business Times "Largest Women-Owned Businesses" for the thirteenth consecutive year
• San Francisco Business Times partners with PriceWaterhouseCoopers to research privately held businesses headquartered in Alameda, Contra Costa, Marin, San Francisco, and San Mateo counties, ranking them by criteria such as revenues, ownership and growth

Ntiva and Southfield Capital Announce the Strategic Acquisition of eGuard Technology Services

• Southfield Capital, a market private equity firm, announced today that Ntiva, Inc., ("Ntiva" or the "Company") has completed the acquisition of eGuard Technology Services ("eGuard Tech"), a managed IT services provider based in Washington DC
• Transaction represents Ntiva's eighth acquisition in the U.S., reinforcing the Company's continued growth in the MSP market
• Southfield Capital acquired Ntiva in 2016 in partnership with Ntiva's founder and CEO, Steven Freidkin
• Acquisition will increase Ntiva's client base to over 1,400 organizations located across the U.S., including Washington DC, Maryland, Virginia, Illinois, New York, Southern Florida, and Southern California

Air IT Limited acquires leading London Managed Services Provider (MSP) Netstar UK Limited

• Air IT announced that it has acquired London-based MSP Netstar
• Acquisition has enabled the Air IT group to double its size in just nine months
• Air IT was founded in Nottingham in 2005 and delivers managed IT and communication services
• Founded in 2002 by Mit Patel, Netstar is an IT managed services company based in Central London

SunTel Technologies Is Pleased to Offer Their New Managed IT Services to Businesses Across ...

• SunTel Technologies, announced that is adding Toronto Managed IT services to the services they are providing

ThoughtTrace Unveils the First All-In-One AI Document Understanding and Management Platform

• ThoughtTrace, Inc., announced the official release of their new Document Understanding platform
• New platform combines self-organizing document management with contract analytics and powerful contextual search to discover critical contract data in seconds

CETech Partners With FoxPointe Solutions to Provide Comprehensive IT and Cybersecurity Services

• CETech, in Western New York, has joined forces with, FoxPointe Solutions, a division of The Bonadio Group dedicated to information risk management (IRM) services
• FoxPointe Solutions’ services include compliance and attestation support for various standards including SOC 1, 2 and 3, PCI, HIPAA, HITRUST
• CETechis a family owned Rochester NY-based business incorporated in 2006

Managed Print Services Channel Optimistic Despite Impact of COVID-19

• The Managed Print Services (MPS) channel is optimistic that 2021 will see revenues rebound
• Growth in opportunities to offer cloud services, contactless printing and support for home printing
• Quocirca’s 2020 State of the Channel survey investigated attitudes among 205 channel organisations selling managed print services (MPS) in the UK, France, Germany and the US
  • 50% of respondents reported that revenue has declined in 2020
  • 66% predicting that revenue will rise in 2021
  • 45% of respondents saying customer print volumes have fallen
  • This rose to 62% among UK respondents and 64% in the USA
  • Only 24% of French organizations said print volumes had dropped
  • 53% said the pandemic had a negative impact on their business
  • 25% stated the effect of COVID19 was positive

1Path Earns OneLogin MSP Partner of the Year Award

• 1Path has won the OneLogin MSP Partner of the Year award for 2020
• Award was announced last week at the OneLogin Connect 2020 Virtual conference
• 1Path and OneLogin have been working together since 2019
• 1Path has integrated the OneLogin identity and access management tool (IAM) into its IT managed services offering, and 1Path also offers OneLogin to clients as part of its SecureID solution

Bishop Fox Taps Former Facebook CSO and Cybersecurity/Data Privacy Trailblazer for Board of ...

• Bishop Fox, focused on offensive security testing, announced the establishment of an Advisory Board with distinguished cybersecurity veterans Alex Stamos and Evan Wolff
• As the inaugural members, they will assist Bishop Fox in accelerating and strategically guiding the expansion of Bishop Fox’s services portfolio and mission to provide comprehensive offensive security testing for organizations globally
• Bishop Fox is the largest private professional services firm focused on offensive security testing

IT-Based COVID Responses Inviting More Vicious Ransomware Attacks, Says 'MSP 501 ...

• Newly released cybersecurity trends data suggest that COVID-19 contact-tracing apps and telemedicine initiatives have helped create a target-rich environment for increasingly vicious ransomware attacks
• Middleground Technologies—was named to Channel Futures' prestigious MSP 501 list
• Middleground Technologies was inducted to the MSP 501 list of best-in-class managed services providers after evaluators from Channel Futures determined Sajjad's company had "inspired and contributed significantly to the design, construction, and operation of a better digital world”

CyberSecurity Updates

• The City of Atlanta spent more than $2.6 million on emergency efforts to respond to a ransomware attack that destabilized municipal operations last month
• Cyber criminals have used the Windows REvil ransomware to attack the Las Vegas-based Gaming Partners International Corporation
• REvil ransomware attack on Gaming Partners International
  • Extracted more than 500Gb of data
  • Files included contracts, banking info along with technical documents
• Newhall School District of southern California notified an unknown number of students that their info was exposed after ransomware attack
• Yorktown Public School District of Westchester, NY notified an unknown number of students that their info was exposed after ransomware attack
• Croton-Harmon Public School District of Westchester, NY notified an unknown number of students that their info was exposed after ransomware attack
• Bozeman Deaconess Hospital of Montana notified an unknown number of patients that their PHI may have been exposed after a former security guard was caught stealing computer hardware

• The ransomware hacking group known as “The Darkside”, announced that it is taking part of the ransom it collects and donates it to charities, including Children International and The Water Project
• The Wall Street Journal ran an article entitled; “Hackers Smell Blood As Schools Grapple With Virtual Instruction”, detailing how school districts are being hit by ransomware
• Passavant Memorial Homes Family of Services of Warrendale, PA notified an unknown number of patients that their PHI was exposed after cyber incident
• The City of Shafter, CA notified an unknown number of citizens that their info was exposed after ransomware attack
• A federal grand jury in Pittsburg, PA indicted 6 hackers from Russia with an attack on Heritage Valley Health System of Beaver, PA, including:
  • Yuriy Sergeyevich Andrienko
  • Sergey Vladimirovich Detistov
  • Pavsi Valeryevich Frolov
  • Petr Nikolayevich Pliskin

MSP, MSSP & IT Industry Notes

October 18th, 2020

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

Smartronix Achieves Federal Risk and Authorization Management Program (FedRAMP ...

• Smartronix announces it has achieved FedRAMP Authorization for its Cloud Assured Managed Services (CAMS)
• Support state-of-the-art private, public, and hybrid cloud solutions for highly regulated workloads
• FedRAMP is a government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services

TeamLogic IT company acquires local managed service provider

• TeamLogic IT of the North Carolina Triad Region, with offices in Greensboro, High Point and Winston-Salem, acquired Convergent Technologies Inc.

Velocity, A Managed Services Company Announces Acquisition of Impax Media, Inc., Digital ...

• Velocity announced the acquisition of Impax Media, Inc., a grocery store advertising network
• Impax Media programing includes grocer messaging, in-store sales, entertainment and advertising. Velocity is partnering with Screenvision Media, a national leader in cinema and premium video advertising
• Based in Holland, Ohio, right outside of Toledo, Velocity is a privately held company with approximately 500 employees

BAE Systems to Deliver System Integration and Information Technology Management for Army ...

• The U.S. Army has awarded BAE Systems a one-year, $11.7 million contract to provide information technology (IT) services to the Army Cyber Command (ARCYBER)
• To assist with the operation, maintenance, and technical aspects of the ARCYBER enterprise IT environment
• Will provide system integration and management, including network and systems administration, and cyber and IT engineering support at ARCYBER Headquarters in Fort Gordon, Georgia

111, Inc. and Shanghai Uniondrug Information Technology Join Hands to Advance Innovation in ...

• ("111") and Shanghai Uniondrug Information Technology Co., Ltd ("Shanghai Uniondrug") officially signed a strategic partnership agreement
• Two companies will share resources and leverage each company's expertise to build a multiple-layer partnership covering various fields.
• Will jointly promote commercial insurance innovation and explorations in oncology drug retail and diversified healthcare services, and provide integrated solutions for pharmaceutical companies, including innovative payments solutions, patient management, doctor and patient education, and offering efficient and convenient access to medication and other healthcare products

ATIF Holdings Limited Signs Strategic Collaboration with the Industry and Information Technology ..

• Dongshan IITB will be responsible for organizing financial forums, salons and exchange activities for the local enterprises to connect with ATIF
• ATIF will provide its professional services such as investment and financing consulting, connection of investment institutions and overseas listing advisory to the companies selected by Dongshan IITB

Lexmark Recognized for Excellence in Enterprise Architecture

• Lexmark today announced it has received a prestigious 2020 Forrester/InfoWorld Enterprise Architecture Award
• Lexmark has transformed its EA organization from technology strategists to an outcome-driven organization in order to further the company’s digital transformation

iManage Knowledge Unlocked, powered by RAVN, Helps Walder Wyss Take a Data-Driven Approach to Knowledge Management

• iManage, the company dedicated to transforming how professionals work, today announced that Walder Wyss Ltd. – one of the most successful and fastest growing Swiss commercial law firms – is using iManage Knowledge Unlocked, powered by RAVN
• Walder Wyss has rolled it out to all six of its offices in Switzerland
• Eventually, there will be nearly 300 users who will use the iManage solution to search and access more than 7,000 knowledge assets

Datto IPO Set For $561M Target, CEO Says It Is 'All In On The Channel'

• Datto plans to raise more than a half-billion dollars through its initial public offering next week

Nuspire Delivers Advanced Threat Intelligence through Partnership with Recorded Future

• Lightbeam Health Solutions announced that Accountable Care Organizations (ACOs) that achieved a positive savings rate using Lightbeam technology generated nearly $400 million in shared savings in the 2019 performance year
• ACOs that used Lightbeam's solutions managed 15% of the total patient lives covered under the 2019 MSSP program

1Path Earns OneLogin MSP Partner of the Year Award

• 1Path has won the OneLogin MSP Partner of the Year award for 2020
• Award was announced last week at the OneLogin Connect 2020 Virtual conference
• 1Path and OneLogin have been working together since 2019
• 1Path has integrated the OneLogin identity and access management tool (IAM) into its IT managed services offering, and 1Path also offers OneLogin to clients as part of its SecureID solution

DKBinnovative Wins 2020 Infosec Inspire Security Awareness Award

• DKBinnovative was named as a Big Phish Award Winner at the 2020 Infosec Inspire Security Awareness Awards
• The Big Phish Award recognizes companies with the most advanced phishing training programs
• A June 2020 report from the U.S. Secret Service warned that MSPs (managed services providers) are increasingly targeted by cybercriminals precisely because a successful attack can infect many businesses at once
• Phishing attacks account for 80% of reported cybersecurity incidents, according to Verizon's 2019 Data Breach Investigations Report

Lancom Technology Accelerates Managed Services Growth With Connect 2 Acquisition

• Lancom Technology, an Auckland based software and technology provider, announced that it has accelerated its managed services growth by acquiring Connect
• Deal sees Lancom Technology further increase its managed services customers whilst strengthening its position in the mid-section of the New Zealand managed services market

Cornerstone.IT Enhances Its Managed Services with Netsurion Platinum Partnership

• Cornerstone Information Technologies, LLC (DBA Cornerstone.IT) has partnered with cybersecurity firm Netsurion to boost Cornerstone’s Managed Services with Netsurion’s Managed Threat Protection Platform, EventTracker, which includes Security Information and Event Management (SIEM)
• Cornerstone offers Managed Services including Network Monitoring with Cornerstone Watch, Network Maintenance, Network Support, iManage Managed Services, Citrix Managed Services, Microsoft Managed Services, Disaster Recovery as a Service, and Security Event Monitoring

Sirius Launches AWS Managed Services to Streamline Cloud Services

• Sirius Computer Solutions, Inc. (Sirius), announces the launch of Sirius Cloud Managed Services powered by AWS Managed Services (AMS)
• AWS Managed Services operates AWS on clients’ behalf, providing a secure AWS Landing Zone, features which help them meet various compliance program requirements (HIPAA, HITRUST, GDPR, SOC, NIST, ISO, PCI)

Arteris® IP FlexNoC® Interconnect Again Licensed by KYOCERA for Enterprise Printing...

• Arteris IP announced that KYOCERA Document Solutions Inc. (“Kyocera”) has licensed Arteris® FlexNoC® interconnect IP
• Use as the on-chip communications backbone of its custom systems-on-chip (SoC) powering its flagship enterprise document imaging and management solutions
• Kyocera first licensed Arteris FlexNoC IP in 2016 to optimize on-chip communications bandwidth in its complex SoCs

Konica Minolta Launches New Managed Application Services Packages

• Konica Minolta Business Solutions, U.S.A., Inc. today announced new Application as a Service packages including document and print management with advanced workflow, network fax and healthcare-specific offerings
• scalable and fully managed packages are enabled by the latest additions to the Workplace Hub product line
• These new packages will include the following offerings:

ECS Ranked #14 on MSSP Alert's Top 250 MSSP List for 2020

• ECS, has been named #14 out of 250 Top Managed Security Service Providers (MSSPs) by MSSP Alert
• This year’s MSSP list featured companies from 25 different countries. Among this global field, ECS emerged as an industry leader in revenue, growth, and operational excellence
• ECS was recognized for its managed detection and response (MDR) and extended detection and response (XDR) services, as well as the company’s in-house security operations center (SOC), providing 24x7x365 protection from cyber threats

Hacked: Hackney Hacked as Council Investigates Attack

• London’s Hackney Council has reported it has “been the target of a serious cyber-attack which is affecting many of our services and IT systems.”
• Statement from Philip Glanville, mayor of Hackney, council officers have been working closely with the National Cyber Security Centre, external experts and the Ministry of Housing, Communities and Local Government to investigate and understand the impact of the incident

FileTrail Acquires OmniRIM Physical Records Management Software from Access

• FileTrail announced that FileTrail has acquired OmniRIM Physical Records Management software from Access
• Effective immediately, FileTrail will be providing OmniRIM customers with continued support of their existing software systems, as well as a upgrade path to FileTrail GPS Records Manager

General Dynamics Information Technology Awarded $364 Million Enterprise IT Contract by GSA

• General Dynamics Information Technology (GDIT), a business unit of General Dynamics (NYSE:GD), announced today it has been awarded a contract by the General Services Administration (GSA) Federal Systems Integration and Management Center (FEDSIM)
• To continue providing digital enterprise services for Special Operations Forces (SOF)
• The SOF Information Technology Enterprise Contract J (SITEC J) is a single award with a total estimated value of $364 million. It includes a one-year base period with four one-year options

MSP, MSSP & IT Industry Notes

October 11th, 2020

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

Domain Computer Services merges with Tier One Technology to create MSP platform

• Domain Computer Services, announced it has merged with Maryland-based Tier One Technology Partners
• The company also announced a recapitalization in partnership with Frontenac, a Chicago-based private equity firm
• Financial terms were not disclosed
• Domain Computer Services based in New Jersey and Tier One Technology based in Markland

Avasant's SD-WAN Managed Services 2020 RadarView™ Recognizes Key Service Providers ...

• Avasant has unveiled SD-WAN Managed Services 2020 RadarView™, its flagship report that recognizes 27 leading service providers as having brought the most value to the market over the past 12 months
• Avasant evaluated over 36 providers using three key dimensions: Practice maturity, partnership ecosystem, and investment, and innovation
• Leaders: AT&T, HCL, IBM, Orange Business Services, and TCS
• Innovators: Lumen Technologies, Infosys, Masergy, NTT, Tata Communication, Tech Mahindra, Verizon, and Wipro
• Disruptors: Aryaka, BT, Cato Networks, GTT, Mphasis, Telefonica, T-Systems, Windstream, and Zensar
• Challengers: Atos, CBTS, Hughes System, Microland, and Telstra

WheelHouse IT, Managed Service Specialists, Recognized for 2020 Achievements

• WheelHouse IT the company has ranked #94 on the ChannelFutures MSP 501
• QWas also recognized by a place on the prestigious 2017 Inc. 500 List of America's Fastest-Growing Companies and continues to make the list

DocuWare grows cloud business

• DocuWare, now a division of Ricoh, announced that the number of new cloud customers is up 24.3% compared to last year
• Offers a cloud-based subscription to its document management/electronic content management system

Epicor ECM Recognized as a Leader in the Nucleus Research Content Management Technology ...

• Epicor Software Corporation announced it was named by Nucleus Research to the "Leaders" quadrant of its Content Management Technology Value Matrix published in July 2020
• Position is based on the evaluation of the Epicor ECM platform, formerly known as DocStar ECM
• Nucleus Research is a global provider of investigative, case-based technology research and advisory services

TBI Adds Armor's Leading Cybersecurity Software to Provider Portfolio

• TBI announces the addition of Armor® to its provider portfolio. Armor is a global cybersecurity software company
• Flagship product, Armor Anywhere, is used by over 1,000 organizations in 40 countries, providing them with threat detection and response and helping them meet their compliance requirements

Eliassen Group Continues to Expand Presence in St. Louis Market

• Eliassen Group LLC has agreed to acquire Ferguson Consulting, Inc. ("Ferguson Consulting"), an IT consulting firm based in the  Louisarea
• Founded in 1994, Ferguson Consulting is a locally owned and managed IT consulting firm. The company provides IT contractors for staff augmentation positions of Fortune 400 companies in  Louis
• Eliassen Group provides strategic consulting and talent solutions to drive our clients' innovation and business results

VPLS Acquires ZR Systems and expands its Managed IT services in Hawaii

• VPLS, a cloud-to-edge computing and solutions provider, announced its acquisition of ZR Systems, an Aiea-based managed IT services company
• VPLS expands its data center footprint into Hawaii, bringing its total number of global sites to 19
• ZR Systems will be known as “ZR Systems, a VPLS company” for a short period following this acquisition

Synoptek Certified as Microsoft Azure Expert Managed Services Provider

• Synoptek, announced it has become certified as a Microsoft Azure Expert Managed Service Provider (MSP)
• Certification signifies Synoptek’s expertise in cloud services and designates it as a top global MSP to its Microsoft customers

Fennia Mutual Insurance Company selects CGI for IT managed services to drive digitization and ...

• CGI will assume responsibility for a majority of Fennia's IT services under a contract valued at approximately 48 million euros
• CGI will manage Fennia's application development and maintenance services and also provide support services for Fennia's end-users and operating environments

FileTrail Continues Long-standing Commitment to Industry and Community Outreach amid Pandemic

• FileTrail, the leader in next-generation information governance and records management software for law firms and highly regulated industries, announces its continued support of key partners and professional associations with sponsorship investments in their upcoming events, all of which are virtual due to the ongoing pandemic

Summitas Wins Private Asset Management's 2020 "Best Document/Content Management Service ...

• Summitas has been named "Best Document/Content Management Service or Tool" by Private Asset Management magazine (PAM) at the 2020 PAM Awards
• In 2019, Summitas won PAM's "Best Client Service" award and was also named "Best Client Communications" byFamily Wealth Report

InEight Reimagines Capital Project Document Management with All-New InEight Document

• InEight unveiled the all-new InEight Document featuring a host of new capabilities as well as a ground-up user experience (UX) redesign powered by a simplified user interface (UI)
  • Collaborative Document Management
  • Project Correspondence
  • Transmittals and Packages
  • Review and Approval

Quanton acquires Probity Consulting's automation managed services business

• Business process automation consultancy Quanton is acquiring Probotics, Wellington-based Probity Consulting’s automation managed services and delivery division

TPx Brings Managed Detection and Response to Managed Security Services Portfolio

• TPx announces that it has strengthened its managed security services with the addition of enterprise-class managed detection and response (MDR) to it's MSx Firewall and MSx Endpoint services
• In addition to MDR, TPx MSx Firewall and Endpoint services has been expanded to include additional features to enhance security risk profiles
• MSx Firewall now includes:
• • Secure SD-WAN, which leverages cost-effective bandwidth and encrypted traffic while also layering on security inspection
  • Monthly vulnerability scans
  • High-performance next-generation firewalls that deliver greater throughput at lower cost
  • Fully managed, self-managed and co-managed options
• MSx Endpoints now includes:
  • Security Awarness training, including monthly phishing simulations and courses with automated reporting
  • DNS Protection that protects remote users and devices from Internet threats

Kodak Alaris remote scanner management

• Now offering Managed Print Services Capture Agent
  • Allows Alaris scanners to be integrated into device monitoring solutions used by managed print services dealers
  • Subscription based model
  • Real time status
  • Usage reporting
  • Multi feed and jam reports & alerts

Paper superior to laptop for learning

• Research published by Norwegian University of Science and Technology (NTNU)
  • students who write by hand learn and remember more than those that use computers
  • pen and paper sparking activity in part of the brain responsible for attention
  • approximately 45 US states currently do not require schools to teach students
    handwriting
  • data showed an increase of activity in the sensorimotor parts of the brain, which is involved with processing, attention and language
  • found that the act is beneficial for adults, suggesting they will remember contents better after writing them down
  • EEG was used to track and record brain wave activity using a hood fitted with more than 250 electrodes attached to the outer lining
  • Each examination took 45 minutes per person, and the researchers received 500 data points per second

Cybersecurity Update

US District Attorney announced that Richard Liriano was sentenced to 30 months in prison and a $351,850.25 fine for illegally accessing the PHI of patients while he worked for the Hospital For Special Surgery in New York.

The City of Odessa, Texas notified an unknown number of citizens that their info may have been exposed in recent breach.

People of Praise, located in South Bend, IN, notified an unknown number of members that their info was exposed after hacking incident.

The University Hospital of New Jersey announced it paid $670,000 to hackers to regain control of network after ransomware attack.

Legacy Community Health, with 15 locations in Texas, notified an unknown number of patients that that PHI may have been exposed after email phishing attack.

Recover Our Youth, with locations in North and South Carolina, notified an unknown number of patients that their PHI may have been exposed after ransomware attack.

Tyler Technologies, a fed gov contractor headquartered in Plano, TX, notified an unknown number of customers that it was hit by ransomware.

Century Specialty Script of Tuckahoe, NY notified an unknown number of patients that their PHI was exposed after ransomware attack.

Minnesota Department of Health notified “hundreds” of patients that their PHI may have been exposed after it was emailed to incorrect people.

Valley Bank of Alabama notified an unknown number of customers that their info may have been exposed after hacking incident.

Arthur Gallagher Insurance, headquartered in Rolling Meadows, IL, notified an
unknown number of customers that their info was exposed after ransomware attack.

Martin County government of Florida notified an unknown number of citizens that their info was compromised after hacking incident.

Miracle Systems, a government contractor in Arlington, VA notified an unknown number of customers that their info was exposed after ransomware attack.

Montgomery County government of Tennessee notified an unknown of citizens that their info was compromised after data security incident.

State agencies in the state of Washington notified an unknown number of citizens that their info may have been exposed after email phishing attack.

Monroe County Mental Health of New York notified an unknown number of patients their PHI was illegally disclosed by an employee.

UCare of Minnesota notified 4,806 patients that their PHI was exposed after email phishing attack.

Clark County Public School District of Nevada notified an unknown number of
students that their info was posted on web after school refused to pay ransom to hackers.

Universal Health Services (aka UHS), which owns 400 healthcare facilities across the U.S. and is headquartered in King of Prussia, PA, notified an unknown number of patients that their PHI was exposed after cyber attack.

The Valley Health System of Las Vegas, NV notified an unknown number of patients that their PHI was exposed during ransomware attack.

Ashtabula County Medical Center of Ohio notified an unknown number of patients that their PHI was exposed after ransomware attack.

Magnolia Pediatrics of Louisiana notified 23,000 patients that their PHI was exposed after two cybersecurity incidents.

Anthem Insurance, headquartered in Indianapolis, IN, agreed to pay $39.5 million to settle a HIPAA lawsuit regarding a breach that exposed PHI of 78.8 million patients.

Police departments in Minnesota, Delaware, Arizona, Indiana, Colorado and
Pennsylvania an interruption to their 911 services this past Monday night due to cyber incident.

Microsoft is reporting that 52% of all nation-state cyberattacks are coming from Russia.
o 12% = from China
o 11% = from North Korea
o Claims that it stopped 13 billion malicious and suspicious emails in 2019

Pen Test Security of London, England, published report detailing how they were able to hack into an Internet connected coffee maker, the iKettle from Smarter Inc.

Cache Creek Casino Resort of California was forced to shut down after ransomware attack.

MSP IT & MSSP Industry Notes

Sponsored by

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results.

Xantrion Named to MSSP Alert's Top MSSPs List for 3rd Year in a Row

• MSSP Alert, published by After Nines Inc., has named Xantrion to the Top 250 MSSPs list for 2020
• Highlights from the associated MSSP Alert research include:
• MSSP Revenue Growth: MSSP honorees, on average, expect to generate $19.15 million in revenue for 2020, up 16% from $16.47 million in 2019.
• Geography: Honorees are headquartered in 25 different countries -- up from 19 countries in the 2019 report.
• Profits: 84% of MSSPs surveyed expect to be profitable for fiscal year 2020.
• Security Operations Centers: 67% have in-house SOCs, 24% are hybrid, 6% completely outsource their SOCs, and 3% are reevaluating their SOC strategies.
• Cyberattack Trends: The most frequent attacks targeting MSSP customers in 2020 include phishing (95%), vulnerability (76%) and ransomware (69%) attacks.
• Cybersecurity Solutions: In a continued sign of market fragmentation, MSSP survey participants mentioned 129 different hardware, software, cloud, and services vendors that assist their cybersecurity efforts -- up from 95 in 2019.
• M&A: Mergers, acquisitions and private equity investments continue to accelerate across the MSSP landscape. Twenty high-profile deals involving MSSP 250 honorees have surfaced since last year's report

Y Soft And Ricoh Unveil Updated Embedded Terminal Functionality For Ricoh Devices

• Y Soft Corporation, today announced that the updated YSoft SAFEQ 6 Embedded Terminal for Ricoh multifunction devices
• The updated YSoft SAFEQ Embedded Terminalfor Ricoh is an Android-based software application integrated into the multifunction device (MFD)
• Utilizes the softkey, touch, and swipe operation capabilities of the Ricoh MFD's Smart Operation Panel to deliver a seamless and efficient user experience
• With SAFEQ Embedded Terminal, Ricoh MFD users can leverage SAFEQ authentication for secure and convenient access control and safe and personalized access to device and application functions, confidential documents, scan, and fax destinations

Konica Minolta and Kronos Announce Strategic Alliance

• Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), today announced a strategic alliance with Kronos Incorporated (Kronos) to support safer return to work initiatives during the COVID-19 pandemic
• Technology collaboration will initially be available in the U.S. and Canada, where more and more states and provinces are executing reopening strategies
• This includes routine wellness questionnaires for all employees and visitors and daily temperature checks, which can be completed with Konica Minolta thermal imaging solutions

HP Unveils New Innovations for Businesses Adapting to Rapidly Evolving Workstyles and Workforces

• HP intro'd a range of enhanced PC solutions
• The HP ProBook 635 Aero G7
• HP ProBook 600 G8 and 400 G8 PC Series
• HP EliteDesk 805 G6 Series
• HP ProDesk 405 G6 Series
• HP E24t G4 Touch Monitor
• HP E24d and E27d
• HP LaserJet Enterprise 400 Series
• HP's other new Print innovations include

ZorroSign Partners with DocuXplorer to Provide Seamless Integration of Document Management ...

• ZorroSign, Inc. announced a new strategic partnership with DocuXplorer, a leading Document Management Solution
• DocuXplorer’s native integration with ZorroSign will allow a seamless process from document management through to encrypted electronic signing of documents

Indata announces software release

• INDATA, announced a software release providing enhanced functionality and productivity improvements
• INDATA utilizes NLP (Natural Language Processing), a subfield of AI, to offer improvements in important areas by automating complex workflows and eliminating keystrokes

Collabrance Brings Together Cybersecurity Experts to Share MSSP Best Practices for IT Channel

• Collabrance LLC, announced a free online event focused on best practices for technology providers to grow their IT business with cybersecurity
• MSSP Acceleratorwill feature different cybersecurity industry thought leaders from: CharTec, Pax8, ID Agent, Solar Winds, Fortinet, Datto, and GreatAmerica
  • MSSP Accelerator
    October 7^th, 2020
    9:00AM – 4:00PM
    collabrance.com/mssp-accelerator

Konica Minolta Offers LTE Connected Chromebooks to Help Conquer the Digital Divide

• Through its alliance with Sector 5, All Covered will offer LTE connected Chromebooks to its education customers in the United States
• All Covered (All Covered) is proud to announce its reseller partnership with Sector 5, Inc. (Sector 5), which sells cellular connected Chromebooks
• Working toward providing every K-12 child with an internet-enabled Chromebook device

Toshiba Information Systems (Japan) Integrates Verimatrix's Whitebox Cryptographic Key ...

• Verimatrix announced that its value-added reseller, Japan-based Toshiba Information Systems (Japan) Corporation, has implemented Verimatrix Whiteboxcryptographic key protection technology inside consumer printers
• Whitebox is part of the Verimatrix Application Shielding family of solutions

Kognos Emerges from Stealth, Launches Cybersecurity Industry's First Autonomous XDR Platform ...

• Kognos launched the Autonomous XDR Investigator, a platform backed by security-aware AI that empowers customers to automatically detect, investigate and respond to attack campaigns in real time
• Founded by CEO Rakesh Nair, former Head of Engineering at Netwitness/RSA, Kognos was built by security practitioners for security practitioners

Mandiant Introduces New Cybersecurity Services for Microsoft Customers

• Mandiant® announced new cybersecurity services to support Microsoft technologies
• new services bring together Mandiant expertise and intelligence with Microsoft security products to provide security capabilities
• Mandiant Managed Defense will include support for additional Microsoft Security solutions to ensure holistic protection for customers

Cybrary Survey Finds Cybersecurity Skills Gap Threatens Job Effectiveness Amidst Increasing ...

Cybrary, released the findings from the "Cybrary Skills Gap Research Survey and Report

Green House Data Expands Services, Footprint, Rebrands as Lunavi as it Helps Organizations ...

• Green House Data, is rebranding to unify its recently acquired companies and nine locations throughout North America under one brand name –
• The company’s new name, Lunavi, combines two critical attributes "Lu" meaning light and "Navi" meaning navigation

Synoptek Partners With NPWR Group to Extend Salesforce Capabilities

• Synoptek, announces its strategic partnership with Orange County-based boutique Salesforce Partner, NPWR Group
• Combining Synoptek’s global delivery and scale with NPWR Group’s deep Salesforce consulting and design expertise will enable Synoptek to expand its Salesforce portfolio

Beachhead Solutions Launches Co-Managed IT Services (CoMITs) Capabilities for MSPs; Immediately Available Within the SimplySecure for MSPs™ Platform

• Beachhead Solutions announced that MSPs can now provide co-managed IT services (CoMITs) using the SimplySecure for MSPs™ platform whenever they and their clients desire the capability
• Beachhead’s CoMITs functionality provides a framework for MSPs to efficiently grant change control privileges to the internal IT staff of MSPs’ clients while still ensuring the MSP steers all security policy and strategy decisions
• Beachhead’s CoMITs offering places a protective framework around the activities of businesses whose MSPs grant them change control privileges

Cybersecurity Update

The federal Office for Civil Rights (under Department of Health & Human Services) announced following settlements based on HIPAA violation investigations: o $15,000 = All Inclusive Medical Services of California

• $70,000 = Northeast Behavioral Health, part of Beth Israel Lahey Health of Massachusetts
• $3500 = Dr. Patricia King Psychiatric Clinic of Chesapeake, VA
• $10,000 = Wise Psychiatry of Centennial, CA
• $38,000 = Housing Works Health of New York

Bay Area Medical center, part of Advocate Aurora Health, in Marinette, Wisconsin, notified 2,979 patients that their PHI was exposed after paper medical records were discovered left behind in former facility.

Fairfax County Public School District of Virginia notified an unknown number of students that their info was exposed after ransomware attack.

Roper St. Francis Healthcare of Charleston, SC notified 93,000 patients their PHI was exposed after hacking incident.

Geisinger Health location in Berwick, Pennsylvania notified 700 patients that a former employee illegally accessed their PHI.

Community Medical Centers of California notified an unknown number of patients that their PHI may have been exposed after hacking incident.

Children’s Minnesota Hospital notified an unknown number of patients that their PHI may have been exposed after hacking incident.

Hebrew SeniorLife of Massachusetts notified an unknown number of patients that their PHI may have been exposed after hacking incident.

Augusta University Medical Center of Georgia notified an unknown number of patients that their PHI may have been exposed after hacking incident.

The University Hospital of New Jersey notified an unknown number of patients that their PHI may have been exposed after ransomware attack.

Artech Information Systems of Morristown, NJ notified an unknown number of employees and customers that this info may have been exposed after ransomware attack.

ZDNet magazine published results of study of COVID-19 era security issues: o 40% increase in unsecure remote desktop PCs (working from home employees)

o 400% increase in brute force attacks using remote desktop protocol

o 667% increase in email phishing attacks

o 3 times more employees clicking on email phishing schemes during pandemic

o 90% of COVID-19 created domains on the Internet are scams

o 72% more ransomware attacks

DarkTracer Research reported that it found data from 605 companies posted on the Dark Web as a result of ransomware attacks successfully being completed by 14 different hacking groups this year.

Floral Park-Bellerose Public School District of New York notified an unknown number of students that their info may have been exposed after ransomware attack.

Crowdstrike report shows: o During first half of 2020, they found 41,000 intrusions (up 15%) by hackers that were hands-on, meaning human hackers actively explored systems themselves, rather than using botnets

Dunkin’s Brands Inc. of Canton, Mass, agreed to pay $650,000 to state of New York to settle data breach negligence lawsuit.

Jekyll Island Authority of Brunswick, Georgia notified an unknown number of citizens that their info may have been exposed after ransomware attack.

Federal prosecutors have charged 5 hackers in China with breaching more than 100 companies in the U.S. Since there is no extradition policy with China, arresting them will be impossible if they stay in China.

Erlanger Health of Chattanooga, TN notified 4,938 patients that their PHI was exposed after a CD-ROM was misplaced that had their records.

A former patient of St. Louis, Missouri-based BJC HealthCare filed a class-action lawsuit against the health system over a cybersecurity incident o

• BJC HealthCare reported three employees' email accounts were breached on May 5 and may have exposed PHI
• The information included patient names, medical records, clinical information, insurance information and Social Security numbers.
• plaintiffs are seeking financial compensation, lifetime consumer credit protection and monitoring services and restitution.

Facebook has been accused of spying on its Instagram users for 'market research' by secretly accessing their mobile cameras through the app, according to a new lawsuit filed in San Francisco, CA

• is accused of intentionally activating smartphone cameras to collect 'lucrative and valuable data that it would not otherwise have access to', Bloomberg reported.

The Veteran Affairs Department notified 46,000 veteran patients that their PHI was exposed after email phishing attack.

Spectrum Health of Michigan notified its patients of a “vishing” scam, where criminals are pretending to be hospital employees and calling patients in attempt to steal PHI.

Millstone Township School District of New Jersey notified an unknown number of students that their info may have been exposed after ransomware attack.

Somerset Hills School District of NJ notified an unknown number of students that their info may have been exposed after ransomware attack.

Newhall School District of Valencia, CA notified an unknown number of students that their info may have been exposed after ransomware attack.

West County School District of Missouri notified an unknown number of students that their info may have been exposed after ransomware attack.

St. Louis County government offices of Missouri notified an unknown number of citizens that their info may have been exposed after ransomware attack.

West Mifflin Area School District of Pennsylavania notified an unknown number of students that their info may have been exposed after ransomware attack.

The City of Carmel government in Indiana notified an unknown number of citizens that their info may have been exposed after ransomware attack.

Skidmore-Tynan School District of Texas notified an unknown number of students that their info may have been exposed after ransomware attack.

Guilford Technical Community College of Jamestown, NC notified an unknown number of students that their info may have been exposed after ransomware attack

Feds now call out printers/MFPs/faxes in SRA

• The federal Office for Civil Rights (OCR) unveiled version 3.2 of its Security Risk Assessment (SRA) tool that healthcare providers are to use when conducting a HIPAA risk assessment
• The new version now actually mentions printers, copiers and fax machines as part of the “assets” that a healthcare organization is supposed to list and what the security status of the device is if it handles PHI (protected health information)
• The tool also requires a listing of all vendor contacts that are involved

MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling.  We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials.

Applied Imaging acquires Florida-based office technology dealer

• Applied Imaging acquired Upstream Office Solutions, which is headquartered in Tampa Bay
• The acquisition gives Applied Imaging a total of 14 offices spread throughout Michigan, Ohio and Florida
• Applied Imaging offers services including copier and printer sales, document management, managed IT services and document shredding

Netsurion Named to MSSP Alert's Top 250 MSSPs List for 2020 Fourth-Annual List Honors ...

• MSSP Alert, published by After Nines Inc., has named Netsurion to the Top 250 MSSPs list for 2020
• The list and research identify and honor the top MSSPs, managed detection and response (MDR) and Security Operations Center as a Service (SOCaaS) providers worldwide
• The rankings are based on MSSP Alert’s 2020 readership survey combined with the digital media site’s global editorial coverage of managed security services providers

Accenture Named a Leader in European Managed Security Services by Independent Research Firm

• Named a Leader in the latest Forrester Research report on European Managed Security Services
• The report — “The Forrester Wave™: European Managed Security Services Providers, Q3 2020” — evaluates Accenture prior to the company’s Symantec CSS business acquisition
• Accenture’s strength is in its high flexibility, customer focus, and a strong emphasis on automation

BearingPoint expands its portfolio in the area of new ways of working

• BearingPoint announced today that it has acquired Paris-based Steerio, an engagement platform (SaaS)
• The acquisition is part of a bigger strategic move: the independent consulting firm has been investing for years in new and better ways of working
• Steerio joins BearingPoint’s portfolio of team and project management assets such as Active Managerand enhances its People & Strategy offering

Managed IoT connectivity from Telenor Connexion now available in AWS Marketplace

• By 2025, more than 5 billion cellular Internet of Things (IoT) connections are forecasted globally, according to the Ericsson Mobility Report
• Ericsson (NASDAQ: ERIC) today announced it will now enable the sale of managed connectivity for its CSP partners, available in Amazon Web Services (AWS) Marketplace
• AWS Marketplaceis a digital catalog with thousands of software listings from independent software vendors that make it easy to find, test, buy, and deploy software that runs on AWS

NTT Communications Honored in Two Categories by the Frost & Sullivan 2020 Asia Pacific Best ...

• NTT Group(TOKYO: 9432), announced today that it was recognized as the award recipient for 2020 Japan IoT Service Provider of the Year and 2020 Japan Data Center Service Provider of the Year by the Frost & Sullivan 2020 Asia Pacific Best Practices Awards program
• NTT Com was named 2020 Japan IoT Service Provider of the Year for the second year in a row.

Introducing Fiverr Business, a New Platform Targeting Team Collaboration for The Future of Work

• Announcing the official launch of Fiverr Business™
• designed for corporate teams and departments to collaborate with each other while managing projects with freelance talent
• Per a recent survey Fiverr conducted of over 2,000 businesses globally, 52% said they are allocating more budget to freelance services

ePlus Delivers Managed Powered Protection for Enhanced Business Continuity

• ePlus inc. (NASDAQ NGS: PLUS– news) today announced that it has extended its Managed Services
• Capabilities to include proactive monitoring, management, and remediation of APC by Schneider Electricuninterruptible power supply (UPS) devices

TierPoint Announces Cloud to Cloud Recovery Powered by Dell EMC RecoverPoint

• Tier Point announced its newest service: Cloud to Cloud Recovery powered by Dell EMC RecoverPoint
• Replicating to a TierPoint-managed Hosted Private Cloud built on the Dell VxRail platform
• Offers a cost-effective way to leverage Dell EMC RecoverPoint, achieving real-time protection per VMware virtual machine and recovery time objectives (RTOs) as low as 15 minutes

TPx Achieves HIPAA Compliance for Managed SD-WAN & Firewall Solutions

• Announced today that it has attained the Health Insurance Portability and Accountability Act (HIPAA) attestation for its Managed SD-WAN and Firewall solutions
• Healthcare continues to be a prime magnet for cyberattacks, with electronic health records being a lucrative target
• Verified by a third-party audit, TPx's attestation confirms that technical, physical and administrative safeguards, as well as company policies and procedures, meet HIPAA requirements

Check Point To Buy Secure Remote Access Startup Odo Security

• Check Point Aoftware Technologies agrees to purchase cybersecurity startup Odo Security
• San Carlos, Calif. based platform vendor said Tel Aviv, Israel-based Odo has developed a cloud-based, clientless secure service edge (SASE) technology that secure remove access

DataTribe Co-Founder Named A Finalist in the 2020 Maryland Cybersecurity Awards ...

• Announced the Maryland Cybersecurity Awards has named its Co-Founder and Investment Board Member, Mike Janke, a Finalist in the category of Cybersecurity Champion of the Year Award
• The competition is poised to identify and curate Pre-Series A, seed high-technology start-ups with a vision to disrupt cybersecurity and data science

Mopria mobile printing update

• The Mopria Alliance announced that Google Android 11 operating system, used by mobile devices, offers new features for printing and scanning
• Share-to-Print feature enables users to print images and documents from thousands of social media and productivity applications directly from device
• Allows users to share files such as JPEG, BMP, PNG, GIF and PDF
• Supports specific enhancements to ensure best fit and higher resolution
• Users are able to select and install additional print services directly in their print workflow to enable more printer/MFP features

Panasonic Webinar | Win with our Scanning Solutions

Panasonic gives you winning advantages against the competition by creating better solutions for your customers. Panasonic's scanning solutions give your clients the ability to better allocate their resources, minimize time spent on document management, and give them easier access with better clarity to their m

Cybersecurity Update

• Adobe Corp. notified customers that it has fixed 5 critical flaws that would allow hackers to run JavaScript in browser
  • Would allow hackers to steal info, and move laterally through network
• Microsoft notified users that specially crafted Windows 10 themes and theme packs could be used in “Pass-the-Hash” hacking incidents
  • Could steal Windows account credentials from unsuspecting users
• IBM is warning users of new Raccoon malware, which can attack TLS 1.0, 1.1 and 1.2 protocols
  • TLS 1.3 is considered safe
• KPMG is warning users of a new ransomware gang named ProLock
  • Original name was PwndLocker
  • Uses a “big game hunting” methodology
  • Ransom demands range from $400,000 to $1 million
• UF (University of Florida) Health of Gainesville, FL notified an unknown number of patients that their PHI may have been exposed after breach.
• Bitdefender Software’s Mid-Year Threat Landscape Report:
  • 715% increase in detected and blocked ransomware attacks in 2020 vs. 2019
  • New ransomware gangs include; Sodinokigi, REvil, Zepto, DoppelPaymer and
    Cryptolocker
  • 1 billion samples of malware samples are roaming the Internet
  • 23% increase in ransomware overall
  • 49% of information security professional worry about their organization’s
    readiness
• ZDNet magazine reports that 41% of all cyber insurance claims made in first half of 2020 were for ransomware attacks.
  • Increase of 260%
  • Average ransom demand increasing 47%
• NorthShore University Health notified 348,000 patients that their PHI was exposed after data breach.
• Catholic Health of Buffalo, NY notified an unknown number of patients that their PHI was exposed after breach.
• University of Kentucky HealthCare notified 163,000 patients that their PHI may have been exposed after hacking incident.
• Main Line Health of Pennsylvania notified 60,595 patients that their PHI may have been exposed after hacking incident.
• Imperium Health of Louisville, KY notified 139,000 patients that their PHI may have been exposed after hacking incident.
• Baton Rouge Clinic of Louisiana notified 308,000 patients that their PHI may have been exposed after hacking incident.
• Lukes Hospital Health System of Kansas City, Missouri notified 360,212 patients that their PHI may have been exposed after hacking incident.
• MultCare of Washington notified 176,677 patients that their PHI may have been exposed after hacking incident.
• Atrium Health of Charlotte, NC notified an unknown number of patients that their PHI may have been exposed after hacking incident.
• Moffitt Cancer Center of Tampa, FL notified 4,056 patients that their PHI was exposed after hacking incident.
• Adams Memorial Hospital of Indiana notified an unknown number of patients that their PHI may have been exposed after hacking incident.
• Hartford Public School District of CT notified an unknown number of students that their info may have been exposed after ransomware attack.
• Toledo Public School District of Ohio notified an unknown number of students that their info may have been exposed after ransomware attack.
• Pickens County School District of South Carolina notified an unknown number of students that their info may have been exposed after ransomware attack.
• Sherry Russell, a widow from Woodstock, NY, filed a lawsuit against HealthAlliance Hospital of NY
  • Claims that hospital is denying access to the PHI of her now deceased husband, who died from cancer
• Hennepin Healthcare (aka Hennepin County Medical Center) of Minnesota, reported that it fired an unknown number of employees after they illegally accessed the PHI of George Floyd, who died while in custody of Minneapolis, MN police.
• UT (University of Texas) Health San Antonio notified an unknown number of patients that their PHI may have been exposed after hacking incident.
• Equinix, which operates 50 data centers in the U.S., announced it was hit by Netwalker Ransomware, and hackers demanding $4.5M in ransom
• Trinity Area School District of Pennsylvania notified an unknown number of students that their info may have been exposed after hacking incident.
• Razer Gaming, headquartered in Irvine, CA, notified 100,000 online gaming customers that their info may have been exposed after email phishing attack.
• Enloe Medical Center of Chico, CA notified an unknown number of patients that their PHI may have been exposed after security breach.
• Inova Health System of Falls Church, VA notified 1,045,270 patients that their PHI was exposed after data breach.
• Chesterfield County Public Schools of Virginia notified an unknown number of
  students that their info may have been exposed after breach.
• Fort Dodge Community School District of Des Moines, IA notified an unknown
  number of students that their info may have been exposed after cyberattack.

Not a lot happened today and that's probably because I had a nagging sinus headache for most of the day.  It wasn't until about three PM that my head cleared a bit and I was able to log a few calls and emails to finish the day.

For most of the day I concentrated and getting additional research and information to clients that I wanted to move forward. 

For one account I put together two simple word documents for each device.  Each file made reference of the existing device situation for each device and then proposed upgrade for each device.  It has to be simple because the information was not going to the decision maker but a "gatekeeper".  

Both of these devices were interesting since the one A3 black MFP had close to a million prints and the other A4 MFP was closing on on 600K.  The A3 was almost ten years old and the A4 was close to six years old.  I received an email back later in the day stating that they would run it up the ladder.

My day wasn't all that bad since I was able to add another three opportunities for about $13K. Not a lot in the revenue department but it was something.

I have this saying that when it get's tough out there and that means whether you're negotiating or every opportunity is stalled.  The it's time to drop back to your value points. Those value points when negotiating  is to tell the client(s) why your company or product is the best product for them.  When it comes to having every opportunity stalled then it's time to get back to sales 101.  That sales 101 tool is your friend the telephone.

Recently Greg Walters and I had a chat about business in general and he asked me for a line or two about sales.  Greg was working with another industry rag and wanted a quote from someone who's been working through COVID19 in copier sales.

I can't post the entire article but with Greg's permission I can post a snippet and a link back to the other site.

Cold Calling Post COVID-19 is More of the Same

There is great pressure in the sales realm no matter what you’re selling.  But for those of us in the imaging industry, the stress is exacerbated.  Our volumes were dropping before COVID-19, consolidation was a daily occurrence, and layoffs happened almost every month.  COVID-19 kicked all that into high gear, accelerating the transformation in a most turbulent way.

Today the talk about town is working from home, the death of the office and surviving the next month.  Few meetings are centered on new copiers and toner supply management. you can read the rest here

So for those that may need a little encouragement or help I found this blog to be a good tool for the rookies, the novices and even the tenured like me.

I also took a snap shot of the the paragraph that starts with "Warm up the Call".  It's not that I didn't know about it but more about it being a gentle reminder to use it more often when calling.

Down to six selling days left in the month and there is still much work to be done.

-=Good Selling-=

MSP & MSSP Industry Notes

Sponsored by

Arcoa Group

ARCOA Group is here to help you successfully manage your IT Asset Disposition process. We help you recover value from retired electronic equipment through responsible methods of reuse and recycling.  We ensure proper handling of assets which may contain data, while being environment stewards for assets that have no reuse value and are headed for recycling. We’ve built a robust de-manufacturing process to offer additional options for asset value recovery by disassembling equipment for commodity grade materials, which can be diverted from landfills and be used to create new base materials.

IDC report on mobile workers

• S. mobile worker population will increase from 78.5 million in 2020 to 93.5 million in 2024
• Will account for 60% of total U.S. workforce
• 87% of U.S. enterprises expect their employees to continue working from home 3 or more days per week once mandatory pandemic closures are lifted

Keypoint Intelligence Announces Winners of New Buyers Lab PaceSetter Awards in Three Categories of Managed Services

• The winners for 2020–2021
  • KONICA MINOLTA BUSINESS SOLUTIONS U.S.A., INC.
    BLI PaceSetter 2020–2021 in Managed IT Services

• HP INC.
  BLI PaceSetter 2020–2021 in Managed Print Services
• RICOH USA, INC.
  BLI PaceSetter 2020–2021 in Business Process Services
• XEROX CORPORATION
  BLI PaceSetter 2020–2021 in Business Process Services
  BLI PaceSetter 2020–2021 in Managed Print Services

To determine the vendors that lead the market in each category, Keypoint Intelligence invited the leading document imaging OEMs to participate in an in-depth study that covered areas such as portfolio of offerings, primary differentiators, go-to-market strategy, ability to accommodate remote employees, and much more. Keypoint Intelligence analysts then applied a proprietary scoring rubric to determine the winners.

Crawford Technologies and Nuxeo partner to provide document management solution

• Crawford Technologies and Nuxeo, are collaborating to develop a new integration that will allow organizations to move their high-volume documents and customer service data
• CCM Gateway for Nuxeo integrates Crawford Technologies’ transformation, indexing, and document classification techniques with Nuxeo’s robust cloud-native platform
• solution makes it possible for enterprises to move from problematic legacy storage systems to a modern, cloud-based, natively web-enabled solution to accelerate digital transformation initiatives

SolarWinds Backup Recovery Testing Adoption Underscores MSP Security Growth Opportunities

• MSPs replace manual backup verfication with efficient automated testing
• Reports in June 2020, with more than 3,110 devices currently enabled

Ontrack Announces Global Data Recovery Agreement With Toshiba

• Announced the provision of data recovery services to customers of Toshiba Electronic Devices & Storage Corporation hard disk drive products
• Toshiba customers will receive the following benefits when choosing Ontrack
• Free shipping of their Toshiba hard disk drive (where Ontrack operates)
• Free consultation and evaluation of the media
• An exclusive 10% discount off Ontrack Data Recovery services
• A dedicated Data Services Representative to help at every stage
• Fixed pricing, with no hidden charges
• No recovery, no fee policy
• Data recovery services performed by expert engineers
• Complete end-to-end security and peace of mind

Ricoh Canada joins Vizetto Inc. rBoard™ Alliance

• Announced that it has joined Vizetto Inc.'s rBoard alliance
• rBoard alliance is a group of technology companies that share a common commitment towards promoting the highest standards and user experience for team collaboration
• Ricoh Canada certified rBoard^TMsolutions integrate with display, touch and computing technologies

Lead for IT Services in Colorado

• Information Technology Staff Augmentation

Free Educational Event Helps IT Service Providers Scale with Managed Security Services

• GreatAmerica Master Managed Security Service Provider (MSSP), announced a free online event focused on best practices for technology providers to grow their IT business with cybersecurity
• MSSP Accelerator will feature different cybersecurity industry thought leaders from: CharTec, Pax8, ID Agent, SolarWindsFortinet, Datto, PathShare HR Services, and GreatAmerica
• MSSP Accelerator is designed to educate progressive technology providers how they can capture more opportunities with cybersecurity

Konica Minolta Expands Portfolio of Software Solutions with Introduction of PaperVision Enterprise

• Konica Minolta Business Solutions (Canada) Ltd. (Konica Minolta) announced that it will begin offering PaperVision Enterprise
• PaperVision Enterprise, a Content Services Platform (CSP) or Enterprise Content Management (ECM)
• PaperVision Enterprise delivers any document, anywhere, anytime – including email

DataTribe Announces Third Annual Cybersecurity Start-Up Challenge

• DataTribe announces the launch of it's third annual DataTribe Challenge
• Competition to identify and curate Pre-Series A, seed high-technology start-ups with vision to disrupt cybersecurity and data science
• Three finalists will split $20K in prize money, one winner will be eligible for receive up to $2 million in seed capital from DataTribe

Trump administration introduces cybersecurity policy for space systems

• Space Policy Directive- 5 (SPD-5) puts in place key systems for global communications, navigation, weather monitoring, and other critical services
• Trump administration announced a new cybersecurity policy for systems used in space

About 56000 records hacked at Northwestern Memorial HealthCare system

• Notified the U.S. Department of Health and Human Services about a data breach
• Blackbaud provides software to manage fundraising databases and said it notified the healthcare provider that in mid-July

Panasonic Webinar | Win with our Scanning Solutions

• Panasonic gives you winning advantages against the competition by creating better solutions for your customers. Panasonic's scanning solutions give your clients the ability to better allocate their resources, minimize time spent on document management, and give them easier access with better clarity to their most important information

Cybersecurity Update

• Advocate Aurora Health of Wisconsin & Illinois notified 1,907 patients that their PHI was exposed after a mailing error by Diamond Healthcare Communications.
• The Idaho Board of Nursing reported a potential breach exposing info on nurses in the state, being used by a hacking group to extort funds.
• The Philadelphia Archdiocese of Pennsylvania notified 47 clergy abuse victims that their info was exposed after email leak.
• Morgan Stanley, headquartered in New York City, NY, was sued by current and former customers who had their confidential info exposed during recent data breaches.
• BeneSys, headquartered in Troy, MI, notified 1,070 patients that their PHI was exposed during recent data leak.
• The Connection Inc., headquartered in Middletown, CT, notified an unknown number of patients their PHI was exposed after email phishing attack.
• Summit Medical Associates of Fort Wayne, IN notified an unknown number of patients that their PHI was exposed after ransomware attack.
• Hoag Clinic of Costa Mesa, CA notified 730 patients that their PHI was exposed after laptop computer was stolen.
• USA Today newspaper reports that hacking attacks on hospitals for PHI increased during the pandemic
  • 80% of medical practices have been victims of cyberattacks
  • 51% reported patient safety concerns from attacks
  • 20% had business interrupted for more than 5 hours
  • 6000% increase in spam attacks
  • 75% increase in security incidents
  • $50 each being paid by hackers for PHI
• The American Payroll Association, headquartered in San Antonio, TX notified 20,000 members that their info may have been exposed after discovery of skimmer malware on its website.
• Cook Children’s Medical Center of Fort Worth, TX notified 1,768 patients that their PHI was exposed after a box of medical records were stolen.
• Utah Pathology Services of Salt Lake City, UT notified 112,000 patients that their PHI was exposed after hacking incident.
• United Memorial Medical Center of Houston, TX notified an unknown number of patients that their PHI was exposed after a ransomware attack.
• Greenville Technical College of South Carolina notified an unknown number of students that their info may have been exposed after a ransomware attack.
• Selma Unified School District of Selma, CA notified an unknown number of students that their info may have been exposed after a ransomware attack.
• University of Virginia reported that one of its researchers was arrested after attempting to board a flight to China with stolen materials.
• The City of Rocky Mount in North Carolina notified an unknown number of citizens that their info was exposed after ransomware attack.
• Sudhish Kasaba Ramesh, former Cisco Corp. employee, pleaded guilty to deploying malware to shut down 16,000 Cisco WebEx Teams accounts and deletion of 456 virtual machines.
  • Faces 5 years in prison and deportation.
• Ponemon Institute report states that average global cost of insider-caused breach is up 31% to $11.45 million
  • Frequency of incidents up 47%
  • Average of $211,533 per company cost per year
  • Average incident takes 77 days to contain
• ZDNet magazine reports on BEC (business email compromise) hacking attacks:
• Average attempt is now $80,000
• Use email phishing attacks that focus on stealing login credentials
• Then distribute malware
• New BEC hacking group is Cosmic Lynx of Russia
• Crowdstrike Security is reporting that an Iranian hacking group, named Pioneer Kitten (aka Fox Kitten or Parisite) is now selling access to compromised companies on the Dark Web.
• Bryan Connor Herrell of Aurora, CO was sentenced to 11 years in prison for selling stolen items on the Dark Web.
• Palau Corp. of Orlando, FL notified an unknown number of customers that their info was accessed during a recent cybersecurity incident.
• Amphastar Pharmaceuticals of Rancho Cucamonga, CA notified an unknown number of patients that their PHI may have been accessed during recent cybersecurity incident.
• Mansfield City School District of Ohio notified an unknown number of students that their info may have been access after ransomware attack.
• Somerset Berkley Regional School District of Massachusetts notified an unknown number of students that their info was exposed after ransomware attack.
• Jewish Federation of Greater Washington in Maryland reported that it lost $7.5 million after cyberattack.
• Oregon State University in Corvallis, OR notified 1,700 students that their info was accessed during recent hacking incident.
• Northwestern Memorial Healthcare of Chicago, IL notified 55,983 patients that their PHI was exposed after ransomware attack.
• Spectrum Health of Grand Rapids, MI notified 52,500 patients that their PHI was exposed after ransomware attack.
• Roper St. Francis Hospital of Charleston, SC notified 6,000 patients that their PHI was exposed after email phishing attack.
• Miami-Dade School District of Florida announced that David Oliveros, a student, was arrested and charged with conducting 8 cyberattacks on the schools.
• University of Illinois at Chicago Pain Clinic is being sued by a former patient, Bianca Anderson, for allegedly changing her medical records to wrongly label her as a cocaine user.
• The federal government is warning U.S. universities, such as University of North Carolina-Chapel Hill, that the Chinese government is ramping up its hacking attempts in order to steal COVID-19 vaccine research.
• Hamilton Health Center of Harrisburg, PA notified 10,393 patients that their PHI was exposed during recent email phishing attack.
• Assured Imaging of Tucson, Arizona notified 245,000 patients that their PHI was exposed after ransomware attack.

MSP & MSSP Industry Notes for August 23rd, 2020

MSP & MSSP Industry Notes

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Toshiba exits laptop business

• Toshiba has confirmed that it is exiting the laptop business. The company that started making laptops back in 1985
• Toshiba started making laptops back in 1985 ruled the laptop market until brands like Asus, Dell, Apple, Lenovo and HP entered
• Toshiba sold it’s PC business to Sharp for around 36 million back in 2018

Canon Admits Ransomware Attack in Employee Note, Report

• According to Bleeping Computer, the camera-maker has circulated a noteto employees confirming that ransomware is to blame for outages across its main U.S. website, email, collaboration platforms and various internal systems

Buchanan Technologies Ranked Among World's Most Elite 501 Managed Service Providers

• Buchanan Technologies named to 2020 annual Channel Futures MSP 501 rankings
• Channel Futures, Channel Partners Online, Channel Partners Conference & Expo and Channel Partners Evolution are part of Informa Tech, a market-leading B2B information provider with depth and specialization in the Information and Communications (ICT) Technology sector
• The 2020 MSP 501 list is based on data collected by Channel Futures and its sister site, Channel Partners. Data was collected online from Mar. 1 through June 30, 2018

Perspecta awarded $112 million contract to provide full-scope managed IT services for data center ...

• Announced today that it has been awarded a new Data Center Two (DC2) Support Services contract from the U.S. Department of Homeland Security (DHS)
• The indefinite delivery / indefinite quantity contract has a two-year base with two six-month option periods and a potential ceiling value of $112 million
• Perspecta will provide DHS headquarters and all authorized components with full-scope managed services to support DC2 operations and consolidation.

OpenText Enters Agreement to Serve as the Platform of Choice for Enterprise Information ...

• Announced that U.S. National Institutes of Health (NIH) will extend deployment of OpenText™ Content Suiteand OpenText™ AppWorks to support the agency's enterprise information management requirements
• OpenText Content Suite is a content services platform that provides a foundation to manage the lifecycle, distribution, and use of information across organizations

Valeo Networks Acquires Network Management Services, Further Expanding National MSSP Footprint

• Announced the acquisition of Eureka, California-based managed service provider, Network Management Services (NMS). Financial terms are not being released
• The NMS brand will continue to operate as a DBA Valeo Networks Company and maintain its Eureka, CAheadquarters

C Spire Business Named One of World's Top Managed Service Providers in 2020

• C Spire Business has been selected for the seventh consecutive year as one of the world's premier managed service providers by Channel Futures
• The 2020 MSP 501 list is based on data collected by Channel Futures and its sister site, Channel Partners. Data was collected online from March 1 through June 30
• MSP 501 list recognizes top managed service providers based on metrics, including recurring revenue, growth and other factors

Edge Ranked #16 Among the World's Most Elite 501 Managed Service Providers

• Edge Technology Group, named as Managed Service Providers on the prestigious 2020 annual Channel Futures MSP 501 rankings
• Ranked 16^th

• The 2020 MSP 501 list is based on data collected by Channel Futures and its sister site, Channel Partners. Data was collected online from March 1 through June 30
• MSP 501 list recognizes top managed service providers based on metrics, including recurring revenue, growth and other factors

Eacs launches new 24/7 Managed Services support

• Managed Services Provider eacs has unveiled a new round-the-clock service model (Channel Pro)
• Founded in 1994, eacs supplies practical, innovative and cost-effective Managed Services and IT solutions to mid-market businesses across all sectors

Ricoh Streamline NX Client Tool/Streamline NX PC Client privilege escalation

• A vulnerability classified as critical has been found in Ricoh Streamline NX Client Tool and Streamline NX PC Client(the affected version unknown)
• Weakness was released 08/04/2020

SilverSun Technologies Acquires Prairie Technology Solutions Group

• Acquired Prairie Technologies Solutions Group, LLC (“PT”), a Chicago-based managed services provider ("MSP") which provides managed IT services, cybersecurity, business continuity & BDR
• Financial terms not released

Xantrion Inc. Among World's Elite Managed Service Providers 9 Years in a Row

• Named as one of the world's premier managed service providers on the prestigious 13th-annual Channel Futures MSP 501 rankings
• MSPmentor 501 list for the ninth time
• The 2020 MSP 501 list is based on data collected by Channel Futures and its sister site, Channel Partners. Data was collected online from March 1 through June 30
• MSP 501 list recognizes top managed service providers based on metrics, including recurring revenue, growth and other factors

RevBits Named Winner as Top 100 Cybersecurity Startup for 2020

• Announced that is has been named a Top 100 Cybersecurity Startup for 2020
• Cyber Defense Magazine's 8th year of honoring cybersecurity innovators, in this case the Black Unicorn Awards for 2020
• Cyber Defense Magazine was founded in 2012 by Gary S. Miliefsky, globally recognized cyber security thought leader, inventor and entrepreneur and continues to be the premier source of IT Security information

Satori Cyber Named Winner as Top 100 Cybersecurity Startup for 2020

• Announced that they have been named a Top 100 Cybersecurity Startup for 2020
• Cyber Defense Magazine's 8th year of honoring cybersecurity innovators, in this case the Black Unicorn Awards for 2020
• Cyber Defense Magazine was founded in 2012 by Gary S. Miliefsky, globally recognized cyber security thought leader, inventor and entrepreneur and continues to be the premier source of IT Security information

Ransomware gang publishes tens of GBs of internal data from LG and Xerox

• The operators of the Maze ransomware have published today tens of GB of internal data from the networks of enterprise business giants LG and Xerox following two failed extortion attempts
• Hackers leaked 50.2 GB they claim to have stolen from LG's internal network, and 25.8 GB of Xerox data

New Collabrance Customer Portal Enables MSPs to Gain Knowledge, Resources & Tools to Help Scale IT Business Faster

• Announced the release of their new customer portal build to help MSPs enhance their IT business practices and scale faster
• Collabrance Portal will proactively provide MSPs answers to their questions, and the ability to quickly find the most up-to-date and accurate information

The TNS Group Ranked Among World's Most Elite 501 Managed Service Providers

• Named as one of the world’s premier managed service providers on the prestigious 2020 annual Channel Futures MSP 501 rankings
• The 2020 MSP 501 list is based on data collected by Channel Futures and its sister site, Channel Partners. Data was collected online from March 1 through June 30
• MSP 501 list recognizes top managed service providers based on metrics, including recurring revenue, growth and other factors

Xerox security issue in MFPs/printers

• Company sent out a bulletin warning that some of its devices are at risk from the Ripple20 security vulnerability
• Ripple20 affects devices that use Treck Software to manage their TCP/IP stack
• The bulletin lists a number of devices that are made by Fujifilm for Xerox that have this issue
• ‘we are in process of preparing new firmware

Cybersecurity Update

• Beaumont Health of Michigan notified 6,000 patients that their PHI was exposed after an email phishing attack
• Lifespan Health System, headquartered in Providence, Rhode Island, agree to pay $1.04 million fine to the feds regarding HIPAA violations, as a result of a breach in April of 2017
• National Cardiovascular Partners, with corporate offices in Minnesota and Arizona, notified 78,000 patients that their PHI was exposed after an email phishing attack
• Apple is warning its smartphone customers that the Instagram app may have accessed the camera in their iPhone even when it was not in use
• US HealthCenter, headquartered in St. Thiensville, Wisconsin, notified an unknown number of patients that their PHI may have been exposed after email phishing attack
• Avon Cosmetics announced that a misconfigured server exposed 19 million records on Internet impacting an unknown number of customers
• Advanced Intelligence LLC published report warning of a new ransomware, named Phobos, which takes advantage of poorly secured Remote Desktop Protocol
• The FBI sent out alert warning about discovery of new network protocols that have been abused to launch DDoS (distributed denial of service) hacking attacks o CoAP (constrained application protocol)

o WS-DD (web services dynamic discovery)

o ARMS (Apple remote management service)

o Jenkins (web based automation software)

• Microsoft announced it is working on fix for security issue in new Windows 10 Pro and Enterprise, located in the Windows Sandbox and Windows Defender Application Guard
• The US Cybersecurity and Infrastructure Security Agency (CISA) issued alert warning users of F5 Network’s BIG-IP ADC (application delivery controller) for security vulnerability
• Dave.com, a banking service, notified an unknown number of customers that their info may have been exposed after security incident
• CVS Pharmacy notified 21,289 customers that their PHI was exposed after several of its stores were vandalized during riots in several cities
• Cub Foods notified an unknown number of its Pharmacy department customers that their info was exposed after looting of its stores in Minnesota during rioting
• Walgreens notified customers of 180 of its stores, that their PHI may have been exposed as a result of riots in cities across the U.S. where stores were vandalized
• Kaspersky Security published report warning users that North Korean hackers, named the Lazarus Group, are behind the new VHD ransomware
• IBM published new Data Breach Report o Healthcare vertical continued to rack up the highest average data breach costs, up 10% to $7.13 million in total cost Average of 329 days before discovering breach of PHI
  • 50% of breaches were malicious
  •  23% = “system glitch”
  •  27% = human error
• Recorded Future Security reported that Chinese hackers infiltrated the Catholic Church network in the Vatican, including the Holy See’s Study Mission
• Athens ISD (school district) of Texas notified an known number of students that their info may have been exposed after a ransomware attack, and admitted to paying hackers $50,000 to restore systems
• The Vermont Department of Taxes notified an unknown number of citizens that their info was exposed after hacking incident
• Las Cruces Middle School of New Mexico admitted that a Zoom meeting it was holding with parents and teachers was hacke
• The George W. Bush Center in Dallas, TX announced it was hit by ransomware, and personal info was stolen from donors
• Sheldon Independent School District of Houston, TX notified an unknown number of students that their info was exposed after hacking incident
• Morgan Stanley, headquartered in New York City, NY, was hit by a class action lawsuit from customers claiming negligence after a last breach
• GEDmatch, headquartered in Lake Worth, FL, notified an unknown number of patients that their info may have been exposed after a breach
• A Florida teen hacked the Twitter accounts of prominent politicians, celebrities and technology moguls to scam people around globe out of more than $100,000 in Bitcoin, authorities said Friday