Sponsored by

July 24th, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Align, Awarded Top Managed Security Provider by GRC Outlook, is Shaping the New Model of MSPs

• named Top Managed Security Provider by GRC Outlook
• GRC Outlook is an industry publication covering the latest trends of governance, risk management and compliance
• first MSP, specializing in the alternative investment industry, to offer a built-in cybersecurity program with its managed services solution, and the first to house their infrastructure in the public cloud

Node4 acquires IT services provider risual

• Node4’s acquisition of risual plays on the strengths of two organisations formed, built and led by genuine technology entrepreneurs
• Founded in 2004 in Derby, Node4 specialises in cloud, connectivity, collaboration and security and continuity solution
• Co-Founder of risual, Alun Rogers, said, “Joining the Node4 team is an extremely exciting step for risual, and their excellence

Darksteel Technologies, a Managed Security Services Provider, Selects PortalGuard IAM as their Identity Security Platform for Key Customers

• Darksteel Technologies, a Managed Security Service Provider (MSSP) based in Orlando, has selected BIO-key's PortalGuard® Identity-as-a-Service (IDaaS) platform
• "We are pleased to add Darksteel Technologies to our community of MSPs and MSSPs who use our award-winning PortalGuard platform as their identity security solution for customers," said Fred Corsentino, CRO of BIO-key

DMI scores highest across all use cases in 2022 Gartner® Critical Capabilities for Managed ...

• Announced that it received the highest scores across all use cases in the 2022 Gartner® Critical Capabilities for Managed Mobility Services
• Marks fourth year in a row
• Report provides an understanding of vendors and scores are based on five Critical Capabilities which are: Sourcing and Logistics Management, Managed UEM, Security Management, Financial Management and Program Management
• in over 78 countries, DMI manages over four million devices, (smartphones, tablets, ruggedized devices and field devices)

Babble Announces Further Expansion with Another Double Acquisition

• Announces double acquisition allowing the British comms company to expand into Yorkshire and Essex
• acquisitions mean that Babble will take over ADSI and Yorkshire Telecoms, as well as its subsidiary, Biscuit IT
• When completed, it will take Babble to 20 acquisitions since 2018, with nine occurring between 2020 and 2021

Tower Arch Capital Partners With Intelligent Technical Solutions

• Announces new partnership with Intelligent Technical Solutions ("ITS"), a leading IT managed services provider ("MSP")
• investment completes a recapitalization with the company's founding management team, including CEO Tom Andrulis, Chief Revenue Officer Dan Izydorek, and Chief Experience Officer Rob Schenk
• ITS provides managed IT, cloud, cybersecurity, VoIP phone, and fiber internet services to small and medium sized businesses
• Tower Arch Capital is a lower-middle market private equity fund

Centroid is Trailblazing with a Strategic Cloud Managed Services Provider (MSP ...

• Has entered a Strategic Cloud Managed service provider (MSP) partnership with Oracle to further scale their investment in Oracle Cloud Infrastructure (OCI)
• "The increasing demand for cloud transformation represents a major opportunity for our partner community," said Joe Corvaia, group vice president, Strategic Cloud Sales and Partnerships, Oracle
• Headquartered in Troy, Michigan, and founded in 1997 as an Oracle Consulting Services business, Centroid is today a provider of managed cloud services and Oracle enterprise workload consulting services across Oracle, Amazon, IBM, Microsoft, and Google cloud platforms

What the POTS shutdown will mean for faxing in the healthcare industry

• FCC is officially closing the door on traditional analog copper POTS (Plain Old Telephone Service )
• FCC has issued Order 10-72A1, which mandates that all POTS Lines in the USA be replaced with an alternative service by August 2, 2022
• While most document-reliant organizations are understandably hesitant to make the switch — the healthcare industry has historically preferred to wait before upgrading to new technology

Deloitte Expands Managed Extended Detection and Response Platform With Four New ...

• Expanded its Managed Extended Detection and Response (MXDR) by Deloitte platform to include enhanced cybersecurity industry intelligence, as well as four new modules for dynamic adversary intelligence, digital risk protection, threat hunting and mobile device security
• Cyber Security Intelligence (CSI)
• Dynamic Adversary Intelligence (DAI)
• Digital Risk Protection (DRP)
• Active Hunt and Response (AHR)
• Mobile Prevent, Detection, and Response (MPDR)

Lock in on Cyber Security with ARCOA

• customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
• identifying assets that are usually passed over and often have significant value

Buchanan Technologies Ranked on Channel Futures 2022 MSP

• Named as one of the world’s premier managed service providers in the prestigious 2022 Channel Futures MSP 501 rankings
• MSPs that qualify for the list must pass a rigorous review conducted by the research team and editors of Channel Futures
• 2022 MSP 501 list is based on confidential data collected and analyzed by the Channel Futures editorial and research teams

7 Signs Your Computer Has Been Hacked, and 5 Ways to Prevent It

• Unauthorized email sent from your account
• New programs installed on your computer
• Password and access changes to apps and services

Konica Minolta’s Jackie Dato Named a Rising Female Star by CRN

• CRN®, a brand of The Channel Company, has named Jackie Dato, Regional Dealer Manager for Konica Minolta, to its 2022 Rising Female Stars List
• annual list honors 100 up-and-coming, dedicated and driven women who are leaving their mark and making a difference for solutions providers
• Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education, and innovative marketing services and platforms

Konica Minolta to Sponsor Impact Optimize Technology Summit

• announce its sponsorship of the Impact Optimize event in Chicago, Illinois on Thursday, August 11
• one-day summit that covers all aspects of modern business technology
• expert speakers, networking sessions and hands-on demos, attendees can explore the newest innovations in the world of business tech

Amazon Photos vulnerability could have given attackers access to user files and data

• Amazon has patched a flaw in the Amazon Photos app which could have allowed an attacker to steal and use a user’s unique access token that verifies their identity across multiple Amazon API

TikTok is “unacceptable security risk” and should be removed from app stores, says FCC

• commissioner of the FCC (Federal Communications Commission), called on the CEOs of Apple and Google to remove TikTok from their app stores
• “TikTok poses an unacceptable national security risk due to its extensive data harvesting being combined with Beijing’s apparently unchecked access to that sensitive data.”

Cybersecurity Notes

• Facebook agreed to pay more than a million Americans at least $345 for collecting data without their consent, as part of a $650 million settlement regarding illegally sharing user data.
• The County of Somerset in New Jersey notified an unknown number of citizens that their info was exposed after ransomware attack.
• Boston Children’s Hospital in Massachusetts was attacked by Iranian hackers, according to report from the FBI.
• Daniel Bruck LaCour, owner of LaCour Printing Solutions of Dothan, Alabama, pleaded guilty for hacking into his competitor’s network and stealing confidential info.
• East Tennessee Children’s Hospital is facing new negligence lawsuit regarding recent breach that exposed PHI of an unknown number of patients.
• Capsule Corp. of New York City, NY, notified 27,000 patients that use is app-based pharmacy that their PHI was exposed after hack.

Sponsored by

July 12th, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Y Soft aquires EveryOne Print

Y Soft Software, headquartered in Brno, Czech Republic, announced it has acquired EveryonePrint, which is headquartered in Copenhagen, Denmark

• Y Soft is most well-known for its SafeQ print management/secure print release solution
• EveryonePrint is most well-known for its hybrid cloud platform to replace existing print infrastructures
• Purchase price not announced

Companies Rumored To Harvest Washing Machines For ICs (Chips)

• Wired and SCMP are reporting on interesting trivia from the realm of chip shortages
• some large conglomerate out there is buying new washing machines and scavenging the chips
• One of the articles offers an example of a $350,000 spectrometer manufacturing being stalled by lack of a $0.50 part

LRS makes acquisition - Levi, Ray & Shoup Inc.,

Headquartered in Springfield, IL, is a provider of print management/secure print release solutions

• Announced it has acquired Fulcrum Consulting of Minneapolis, MN
• Provider of business advisory, project management and IT staffing services

Stargel Office Solutions named to Channel Futures 2022 “NextGen 101” List; Houston business recognized as Elite MSP

• named to the Channel Futures 2022 NextGen 101 list
• NextGen 101 lists are based on data collected by Channel Futures between February 1 and April 30, 2022
• “We are very pleased to be recognized by Channel Futures for our work as a Managed Services Provider,” said Tyson Stargel, Co-President of Stargel Office Solutions

etherFAX offers new features

• Headquartered in Holmdel, NJ, offers cloud-based fax server solutions
• Now allows users to transfer faxes via their MS Office 365 email account

Fujitsu acquires ServiceNow partner Enable

• Fujitsu Australia has made its third acquisition in 15 months
• Acquires Melbourne-based ServiceNow partner Enable Professional Services

Powerland, a Xerox Business Solutions Company, Named Canada HPE GreenLake Partner of the Year 2022 from Hewlett Packard Enterprise

• Powerland, and a Xerox Business Solutions Company, has been named Canada HPE GreenLake Partner of the Year 2022 from Hewlett Packard Enterprise
• (HPE) announced the winners of the HPE Partner of the Year Awards 2022 in recognition of HPE partners who exemplify commitment and success in delivering value to their customers on their digital transformation journey
• Xerox acquired Powerland in February 2022 as part of a larger strategy to expand the company’s IT services in North America

Node4 acquires risual to strengthen Microsoft Cloud capabilities and UK Public Sector footprint

• announced the acquisition of risual, an IT managed services and solutions provider and Microsoft Gold Partner
• employs 170 staff in the UK
• risual is a UK-based business and technology services organisation, offering consultancy, managed services, training and adoption, apprenticeships, and licensing for cloud technologies
• Node4 provides advanced, cloud-led digital tranNode4 provides advanced, cloud-led digital transformation solutions

Cybersecurity employees are quitting

Survey of cybersecurity professionals published by Bridewell Security

• 95% are experiencing factors that would make them likely to quit in next 12 months
• 42% say a cyber breach is inevitable and do not want it to tarnish their career
• 40% say stress and burnout are heavily impacting their personal lives
• 72% say attacks are increasing since start of Ukraine war
• 79% think their business will be significantly disrupted by ransomware in next 12 months

• 87% fear losing their job due to a breach
• 68% say it is becoming hardware to recruit people into cybersecurity roles
• 56% say proposed updates to regulations are unfeasible
• 55% are still trying to meet original requirements

Lock in on Cyber Security with ARCOA

• customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
• identifying assets that are usually passed over and often have significant value

Cogent Growth Partners Guides Datapath in Acquisition of MobileTek Services

• announced that it assisted Datapath, a rapidly growing managed IT services provider (MSP), in its acquisition of MobileTek Services, an established MSP with nearly two decades in the K-12 education market

Shanghai police database was hacked and records of 1 billion Chinese citizens stolen

• Reuters news report, hackers stole the personal data of nearly a billion Chinese citizens from a police database in Shanghai
• biggest data breach in the history of cybercrime
• Anonymous Internet users have been identified as “China Dan”

FiveBy collaborates with Microsoft to deliver Managed Services for Microsoft Dynamics 365 ...

• announce a new collaboration with Microsoft, which combines managed service offerings with the power of Microsoft Dynamics 365 Fraud Protection
• According to 451 Research, for merchants that have seen fraud volumes increase
  • 41% cited growth in new account fraud
  • 35% cited a spike in policy abuse and friendly fraud

Lexmark Recognized as a Sustainability Leader by Quocirca

• named a leader in the 2022 Sustainability Vendor Landscape report by global print and market insight research firm, Quocirca
• Quocirca Sustainability Vendor Landscape report analyzes sustainability in the broader print manufacturer ecosystem
• Quocirca praised Lexmark's embrace of circular economy principles and its successful integration of sustainable practices across its global operations

Nextgen Group acquires stake in Sydney IT channel digital marketing firm Elastic Digital

• Has acquired a strategic stake in Sydney digital marketing agency for the IT channel Elastic Digital
• Elastic Digital specializes in digital marketing services for IT channel companies across vendors, distributors and resellers, principally in the United States

CYBERSECURITY NOTES

• Carnival Cruise Lines paid $1.25 million to settle a lawsuit alleging negligence after a huge breach.
• Khuzestan Steel of Iran was forced to shut down after a cyberattack, accusing Israel and USA of being behind the attacks.
• Fitzgibbon Hospital of Missouri notified an unknown number of patients that their PHI was exposed after ransomware attack.
• Express Scripts, headquartered in Missouri notified an unknown number of patients that their PHI was exposed after cyber attack.
• Comstar Ambulance Billing of Rowley, MA notified 69,000 patients that their PHI was exposed after cyber attack.
• Avamere Health Services, headquartered in Wilsonville, OR notified an unknown number of patients that their PHI was exposed after ransomware attack.
• TridentCare, headquartered in Maryland, notified 6,200 patients that their PHI was exposed after a office break-in.
• Acorda Therapeutics of Ardsley, NY notified an unknown number of patients that their PHI was exposed after email phishing attack.
• Covenant Care California notified an unknown number of patients that their PHI was exposed after email phishing attacks.
• Bergen’s Promise of New Jersey notified an unknown number of patients that their PHI was exposed after email phishing attack.
• Grandview Medical Center of Birmingham, AL notified 1,126 patients that their paper PHI was stolen
• Michigan Immediate Care of Chicago, IL notified an unknown number of patients that their PHI was exposed after cyberattack.
• OrthoNebraska of Omaha, NE notified an unknown number of patients that their PHI was exposed after cyber attack.
• Charlotte Radiology of North Carolina notified an unknown number of patients that their PHI was exposed after cyber attack.
• UW Medicine of Seattle, WA notified 763 patients that their PHI was exposed after laptop computer was stolen.
• Jack Hughston Memorial Hospital system, with locations in Alabama and Georgia, notified an unknown number of patients that their PHI was exposed after cyberattack.
• 90 Degree Benefits Wisconsin notified 172,450 patients that their PHI was exposed after cyber attack.
• Aloha Laser Vision of Hawaii notified 43,263 patients that their PHI was exposed after cyber attack.
• Long Vision Center of Sherman, TX notified 29,237 patients that their PHI was exposed after cyber attack.
• Carolina Eye Care notified 68,739 patients that their PHI was exposed after cyber attack.
• Stokes Regional Eye Centers of Florence, South Carolina notified 266,170 patients that their PHI was exposed after cyber attack.
• Baton Rouge General Hospital of Louisiana notified an unknown number of patients that their PHI after cyber attack.
• DialAmerica Marketing of New Jersey notified 19,796 patients of healthcare customers that their PHI was exposed after hacking incident.
• MCG Health, which provides patient care guidelines, was hit by cyber attack that exposed the PHI of an unknown number of patients.
• Diskriter Software of Pennsylvania notified their healthcare customers that the company was hit by ransomware.
• Dripping Springs Independent School District of Texas notified 367 students that their info was exposed after breach.
• Napa Valley College of California notified an unknown number of students that their info may have been exposed during recent ransomware attack.

Sponsored by

June 13th, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

N-able Celebrates Success of MSPs Named to ChannelE2E's Top-100 Vertical Market MSPs

• announced that approximately 40% of the MSP partners honored on this year’s ChannelE2E Top-100 Vertical Market MSPs are among N-able’s Elite and Super Elite community members
• "N-able is a strategic partner of Fully Managed, enabling our team to work smarter and faster to exceed the expectations of our customers and grow more profitably together."

Alpha IT Solutions Specializes in Managed IT in King of Prussia and Abington, Pennsylvania

• Alpha IT Solutions offers managed IT in King of Prussia and Abington, Pennsylvania

Accenture Buys Advocate, Expands Tech Business Management As A Service

• Accenture this week unveiled the acquisition of Advocate
• Advocate, a small solution provider focused on bringing technology business management to its clients

Emersion to Exhibit at MSP Expo Fort Lauderdale 2022 Showcasing Rapid North American Expansion

• announced that it will be exhibiting at MSP Expo, held June 21-24, 2022, at the Broward County Convention Center, Fort Lauderdale, Florida
• MSP Expo is the premier conference and networking event for MSP executives and technology specialists to share business insights
• Emersion has signed several noteworthy customers and announced it has officially joined the ConnectWise Invent Program
• Emersion is a cloud provider of billing, provisioning and business automation software

Globe Telecom Selects Netcracker Managed Services to Achieve Operational Excellence

• Globe Telecom, has chosen Netcracker Managed Services to upgrade its support services
• Netcracker will deploy its operations automation framework and provide a variety of Managed Services
• Netcracker Technology, a wholly owned subsidiary of NEC Corporation
• Offers digital transformation solutions

Mandiant Opens Managed Defense Beta Program to CrowdStrike and SentinelOne Customers

• introduced a new beta program for its managed detection and response (MDR) service – Mandiant® Managed Defense
• Mandiant Managed Defense is a MDR service driven by Mandiant frontline expertise and nation-state grade threat intelligence.

Ricoh Canada introduces Print Management Cloud aimed at reducing burden on IT teams

• announce the launch of RICOH Print Management Cloud (PMC)
• “providing IT and end-users alike with a simple, secure and streamlined approach to print and print management"
• Deploy and control the entire printing infrastructure from a single web-based interface for immediate end-user fulfillment/device provisioning

Top 5 Microsoft Power BI Desktop Alternatives & Competitors

• Power BI is one of the leading business analytics platforms on the market
• Tableau Desktop allows people to make data-driven decisions with confidence
• Looker is reinventing business intelligence for the modern company. Looker works the way the web does: browser-based
• Sisense goes beyond traditional business intelligence by providing organizations with the ability to infuse analytics everywhere
• Domo transforms business by putting data to work for everyone. Its’s low-code data app platform goes beyond traditional business intelligence
• Qlik Sense empowers people to make better data-driven decisions and take action.

CRN Recognizes Ricoh on 2022 Solution Provider 500 List

• announced that CRN^®, a brand of The Channel Company, has named Ricoh IT Services to its 2022 Solution Provider 500 list
• CRN's annual Solution Provider 500 ranks North America's largest solution providers by revenue and serves as the gold standard]
• CRN's 2022 Solution Provider 500 list is available online at CRN.com/SP500 and a sample from the list will be featured in the June issue of CRN Magazine

Lock in on Cyber Security with ARCOA

• customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
• identifying assets that are usually passed over and often have significant value

Epicor Acquires EDI Provider Data Interchange, Expanding Global Reach in Helping ...

• Announced it has acquired Data Interchange, a UK-based provider of Electronic Data Interchange (EDI) cloud technologies and managed services
• The Data Interchange acquisition expands the reach of Epicor in European markets and adds to the company’s portfolio of B2B integration technologies
• Epicor equips hard-working businesses with enterprise solutions that keep the world turning.

Cogent Growth Partners Guides Datapath in Acquisition of MobileTek Services

• announced that it assisted Datapath, a rapidly growing managed IT services provider (MSP), in its acquisition of MobileTek Services, an established MSP with nearly two decades in the K-12 education market

TPx Wins Prestigious Global InfoSec Award during RSA Conference 2022

• TPx received a 2022 Global InfoSec award for Most Comprehensive Cybersecurity Services by Cyber Defense Magazine (CDM).
• TPx helps businesses navigate the complicated and evolving IT landscape
• Cyber Defense Magazine's tenth year of honoring InfoSec innovators from around the Globe.

ConnectWise's Newest Partnerships Makes Cyber Insurance 'So Easy' For MSPs

• ConnectWise has launched two integrated partnerships that will take the guesswork out of cyber insurance for MSPs and their customers
• During its IT Nation Secure event in Orlando, Florida this week, ConnectWise unveiled its partnerships with ControlCase, a compliance-as-a-service provider, and FifthWall, a cyber insurance broker

What is Cloud Data Security? Risks & Best Practices - CrowdStrike

• Cloud data security refers to the technologies, policies, services and security controls that protect any type of data in the cloud from loss, leakage or misuse through breaches, exfiltration and unauthorized access. A robust cloud data security strategy should include:

Pythian Named One of 'The Companies That Matter Most in Data' by Database Trends and Applications Magazine

• announced today it has been named in Database Trends and Applications (DBTA) magazine’s DBTA 100—a list of ‘The Companies That Matter Most in Data’—for the sixth consecutive year
• judged by DBTA’s editorial staff, showcases forward-looking companies leveraging current and emerging technologies to help their customers better utilize data
• Founded in 1997, Pythian is a leading global services company that helps organizations transform by leveraging the power of data, analytics, and the cloud

HP reported last quarter’s earnings

For quarter that ended on 4/30/2022

• Net revenue up 3.9% to $16.5 billion
• Net earnings down from $1.2 billion to $1 billion
• Printing Group division net revenue down 7% to $5 billion
• • Operating profit up to $958 million
  • Operating margin of 19.3%
  • Supplies revenue down 6%
  • Commercial revenue down 4%
  • Consumer revenue down 12%
  • Total hardware units down 23%
  • “double digit” growth for ink tank color inkjet devices
  • • 48% of total printer shipments

• announced the expansion of their existing strategic alliance to offer managed security services to their shared U.S. clients
• Expanded solutions offered as managed services will include:
  • Zero Trust Enterprise Enablement
  • Multicloud Automation and Orchestration
  • Managed Cyber Defense
  • Cyber 5G

Konica Minolta Named to ChannelE2E Top 100 Vertical Market MSPs: 2022 Edition

• announced today that it ranks among the world’s Top 100 Vertical Market MSPs for 2022, according to ChannelE2E, a CyberRisk Alliance resource
• ranked number thirteen among the top vertical market MSPs in healthcare
• annual list and research identify and honor the top 100 managed services providers (MSPs) in healthcare, legal, government, financial services, manufacturing and additional vertical markets

China lockdown to end?

Government officials stated that they are taking steps towards reopening and ending the 2 month COVID-19 lockdown in Shanghai, the largest city in China

• Bus and subway service restored
• Schools partially reopened
• Shopping malls, supermarkets, drugstores and convenience stores allowed to open at 75% capacity
• Movie cinemas and gyms still not allowed to reopen

Cybersecurity Notes

• Facebook agreed to pay more than a million Americans at least $345 for collecting data without their consent, as part of a $650 million settlement regarding illegally sharing user data.
• The County of Somerset in New Jersey notified an unknown number of citizens that their info was exposed after ransomware attack.
• Boston Children’s Hospital in Massachusetts was attacked by Iranian hackers, according to report from the FBI.
• Daniel Bruck LaCour, owner of LaCour Printing Solutions of Dothan, Alabama, pleaded guilty for hacking into his competitor’s network and stealing confidential info.
• East Tennessee Children’s Hospital is facing new negligence lawsuit regarding recent breach that exposed PHI of an unknown number of patients.
• Capsule Corp. of New York City, NY, notified 27,000 patients that use is app-based pharmacy that their PHI was exposed after hack.

Sponsored by

May 24th, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

MOD Mission Critical Achieves AWS Direct Status

• announces that it is now an AWS Direct Connect Service Delivery Partner
• enabling multi-cloud, hybrid-cloud and private-cloud connectivity solutions through its globally available PaaSPort™ platform

Valeo Networks Acquires Next I.T., Further Expanding National MSSP Reach in the Midwest Region

• announced the acquisition of Next I.T., a Michigan-based Managed Service Provider (MSP)
• Financial terms are not being released
• company will continue to operate as DBA Next I.T. (A Valeo Networks Company), and maintain its current Michigan office locations in Muskegon, Kalamazoo, and Traverse City

Microsoft to double employee salaries?

• Press release stated it would “nearly double” its salary budget to retain and hire employees
• Will also increase the stock range by at least 25%
• Looks to reward its workforce that is dealing with rising inflation
• Needs to compete with other tech companies for talent

• Average salary of Microsoft employee is $122,987 with $14,000 bonus (according to PayScale Inc.)

Fax lines to go away?

The Federal Communications Commission (FCC) is going to deregulate the pricing of copper wire- based telecommunications, which was historically used for:

• POTS (plain old telephone service) lines
• Fax lines connected to fax machines or fax boards of MFPs
• Will result massive rate increases in monthly phone line costs for this old technology
• Is expected that phone service companies will phase out copper wire based lines
• Feds wish to promote move to VOiP instead (however, this digital Internet based technology does not traditionally work well with analog fax boards in MFPs)
• This will dramatically increase the opportunity for MFP reps to sell:
• • Cloud-based digital fax solutions

DKBinnovative Announces Partnership with US ENT Partners

• Announces a strategic alliance with US ENT Partners
• DKB will be offering managed IT services and managed security services packages designed for US ENT Partners
• DKBinnovative is a managed IT and cyber defense firm based in Dallas, Texas

Augmentt Provides MSPs with a 360-Degree View into Microsoft 365 Security

• Augmentt Secure now includes managed multi-factor authentication (MFA) alerting and remediation
• “The addition of MFA configuration capabilities to Augmentt Secure answers this call, fills the gaps and streamlines Microsoft 365 security by providing MSPs with the one tool they need to more efficiently audit for compliance, protect against and detect security threats across all of their Microsoft 365 tenants.”

CADAN TECHNOLOGIES, A FUTURIS BRAND, ADDS SECURITY OPERATIONS CENTER SERVICES TO MANAGED IT SERVICES PORTFOLIO

• addition of Security Operations Center (SOC) Services
• enables monitoring of endpoints, networks, and cloud

Hackers sent ransom note to printers

Report published by Secureworks Inc.

• The Cobalt Mirage hacking group of Iran are using the Log4j security vulnerability that exists in many network endpoints devices (including some printers and MFPs)
• After installing their ransomware to take over network, they apparently then force a printer (or MFP) to print out the letter demanding the ransom to be paid, so that victim can get password to take back control of network.

Lock in on Cyber Security with ARCOA

• customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
• identifying assets that are usually passed over and often have significant value
• Will generate Environmental Impact Reports at no charge

Spending on digital transformation to grow

IDC published report prediction that the Global Digital Transformation solution spending will reach $1.8 trillion worldwide this year, up 17.6% YoY

• will sustain this pace of growth over the 2022-2026 forecast period with a five-year compound annual growth rate (CAGR) of 16.6%
• Statista Research is reporting that the global copier and printer market is worth $9.69 billion for 2022, and is expected to grow at 0.63% annually for 2022 to 2026.

All Covered Ranked #1 MSP by Cloudtango for Third Consecutive Year

• ranked as the top managed service provider (MSP) in the United States by Cloudtango
• Each year, Cloudtango honors the most successful MSPs across the United States
• The fourth year All Covered has been named to Cloudtango’s MSP100 U.S. annual list, and its third time at number one

Sharp's Erica Calise and Naeran Rubio Recognized as CRN's 2022 Women of the Channel

• announce that CRN, a brand of The Channel Company, has named Erica Calise, Director of Marketing, Government and Corporate Accounts, and Naeran Rubio, Associate Director, Content & Communications, to its Women of the Channel list for 2022
• Erica Calise has been part of the Sharp family for over 30 years and oversees a team that manages bid-and-response initiatives, contract marketing and contract management
• Naeran Rubio leads a team of professionals that create the organic and paid content for Sharp's channel partners

CloudBank Expands to Accelerate and Broaden Access to Public Cloud Resources

• National Science Foundation (NSF)-funded program that provides access to and managed services for public cloud resources for research and education, has dramatically expanded
• recently released Dear Colleague Letter (DCL), the NSF announced the expansion of the CloudBank program to any active awardee funded by the Computer Science and Engineering (CISE) Directorate

Kodak Alaris launches new scanners

adding two new models in its S3000 Scanner Series, the Kodak S3120 Max and Kodak S3140 Max

• top scan speed up to 140 originals per minute (opm)
• on-board image processing enables independent operation and reduces PC resources
• RESTful Web API support delivers document capture via the browser, with no software or drivers required
• 3.5” color LCD touchscreen control panel
• 500-sheet automatic document feeder (ADF)
• Advanced Intelligent Document Protection (IDP) and multi-feed detectors
• • IDP “listens” for problems and notifies users before jams or misfeeds occur
• built-in barcode reading
• Perfect Page technology for superior image quality while scanning at rated speeds.

• • using machine data extraction (OCR/ICR/Forms Recognition)
  • delivers RPA-optimized files
  • Users can even add a custom string of text on documents via the built-in digital stamping feature or optional imprinter accessory.
• Secure Boot, which validates firmware before it executes
• supports enterprise security protocols for scanning over networks, including TLS Encryption and HTTPS
• pricing not announced

Fujitsu Signs Strategic Collaboration Agreement with AWS to Accelerate Digital ..

• announced that it has signed a strategic collaboration agreement with Amazon Web Services (AWS) to accelerate the digital transformation (DX) of customers in the financial and retail industries
• Fujitsu will deploy these new services for customers in Japan and globally in AWS Marketplace(1). Fujitsu will additionally leverage AWS Professional Services(2) to help customers develop and operate new systems, as well as modernize their existing systems by using the breadth and depth of AWS services
• Fujitsu signed an SCA with AWS to accelerate digital transformation in the mobility industry in May 2021(3)

Palo Alto Networks and Deloitte Deepen Strategic Alliance Into Managed Security Services

• announced the expansion of their existing strategic alliance to offer managed security services to their shared U.S. clients
• Expanded solutions offered as managed services will include:
  • Zero Trust Enterprise Enablement
  • Multicloud Automation and Orchestration
  • Managed Cyber Defense
  • Cyber 5G

Cybersecurity Notes

• Pueblo County School District of Colorado notified an unknown number of students that their info may have been exposed due to ransomware attack.
• Illuminate Education of Irvine, CA, notified 17 million students from the 5,200 school districts across the U.S. that use its software, that student info may have been exposed after ransomware attack.
• Mesa County School District of Colorado notified 21,000 students that their info may have been exposed due to ransomware attack.
• Coventry School District of Connecticut notified 1,650 students that their info may have been exposed due to ransomware attack.
• DeKalb County School District of Georgia notified 93,000 students that their info may have been exposed due to ransomware attack.
• AGCO Corp., headquartered in Duluth, Georgia, notified an unknown number of customers that their info may have been exposed after ransomware attack.
• Fairfield Public School District and Lakota Public School District of Ohio notified over 10,000 students that their info may have been exposed after ransomware attack.
• Douglas County School District of Colorado notified an unknown number of students that their info may have been exposed due to ransomware attack.
• Omnicell Health of Mountain View, CA notified an unknown number of patients that their PHI may have been exposed after a ransomware attack.
• Healthplex of Uniondale, NY notified 89,955 patients that their PHI was exposed after email phishing attack.
• Optima Dermatology (The Dermatology Center of Indiana and Advanced Dermatology & Skin Cancer Center) in Indiana notified 59,782 patients that their PHI was exposed after email phishing attack.
• Steward Health of Florida, which includes North Shore Medical Center, Palmetto General Hospital, Coral Gables Hospital, Hialeah Hospital & Florida Medical Center, notified an unknown number of
  patients that their PHI may have been exposed after cyberattacks.
• North Alabama Bone & Joint Clinic notified an unknown number of patients that their PHI was exposed after cyber attack.
• WellDyneRx of Lakeland, FL notified an unknown number of patients that their PHI was exposed after email phishing attack.
• Xiaorong You was sentenced to 14 years in prison for stealing intellectual property regarding chemical patents while working for Coca-Cola and Eastman Chemical Company and selling it to the Chinese
  government for “millions of dollars”
• City of Quincy, Illinois notified an unknown number of citizens that their info may have been exposed after cyber attack.
• org (“BCO”) is reported to have misconfigured its data storage, exposing “hundreds of thousands” of user files containing sensitive medical images.
• Summit Eye Associates of Hermitage, TN notified 53,181 patients that their PHI was exposed after cyber attack.
• McKenzie Health of Sandusky, MI notified an unknown number of patients that their PHI was exposed after cyber attack.
  
  

Sponsored by

April 24th, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

S-NET Communications Expands Its Partnership with Versa Networks to Offer Secure ...

• Will offer Versa SASE as part of its portfolio of managed networking services
• Versa SASE and Secure SD-WAN services will enable S-NET’s multi-location clients to deployment and administration of branch security services

Brother Unveils High-Performing Desktop Scanners to Meet Evolving Customer and ...

• Announced two new scanners, the Brother ADS-3100 and ADS-3300W high-speed desktop scanners
  • Hi-Speed USB 3.0 local connectivity
  • 40 pages per minute scan speed
  • 60-page auto document feeder capacity
  • features a 2.8" color touchscreen
  • wireless connectivity and mobile device scanning

NWN Carousel Launches Consumption-Based Hybrid Work Solutions

• Reported on CRN.com
• two new hybrid work kits include At-Home Essentials and Office Collaboration Room-as-a-Service
• selling these solutions through its own channel of partners and taking the kits directly to its thousands of end customers

What is Identity Access Management (IAM)? - CrowdStrike

• Identity and access management
• framework that allows the IT team to control access to systems, networks and assets based on each user’s identity
• two main components
• • Identity management
  • Access management

Acquisitions

• Ellucian, a higher education technology solutions provider, announced the completion of its acquisition of CampusLogic
• Datapath, an MSP located in San Francisco acquired MobileTek Services in Dublin, Ohio
• Rimstorm, an MSSP located in Herndon, VA acquires Elevate Networks which provides Managed IT and security services in Mid-Atlantic region
• Meriplex offers cybersecurity and IT solutions acquires Cyberian Technologies and MSP located in Indiana
• MSP CTI Technology Acquires Apple Specialist MacHero

The Halifax Group Forms Exclusive Partnership with Seasoned IT Executive Ed Nalbandian

• announced that it has formed an exclusive Operating Executive engagement with Ed Nalbandian
• this partnership will now help lead an initiative with the firm to build a managed services platform
• Halifax Group is a private equity firm

Difenda Shield Managed Detection and Response for Operational Technology now ..

• announced the availability of Difenda MDR for OT in the Microsoft Azure Marketplace
• launched MDR for OT powered by Microsoft Defender for IoT to help critical infrastructure companies reduce cyber risks
• MDR for OT offers a turnkey, rapidly deployed, agentless extended detection and response (XDR) solution

CyberEdge publishes report

• 3% or organizations surveyed have experienced a cyber attack
  • 7% hit by 6 or more attacks
  • 71% hit by ransomware
    • 9% pay the ransom
  • Shortfall of skilled IT security personnel is top factor that inhibits adequate defense
  • Also low security awareness among employees
  • 7% of IT budget on average spent on security
    • 2% are increasing the spend
    • 9% of healthcare IT budget is spent on security
      • Will increase budget by 3.6%
    • 76% of healthcare organizations predict increased attacks
    • 6% claim to have endpoint detection security solution in place
      • Endpoints include copiers, fax machines, scanners and printers
      • 8% plan on buying in 2022
      • 3% claim to have endpoint hard drive encryption
        • 2% plan to get in 2022
      • 1% outsource cybersecurity detection and response

Cybersecurity Notes

• Microsoft reveals volume of its security incident monitoring:
• • Monitor 24 trillion security signals per day
  • 200,000 detection failures per day
• Black River Falls School District of Wisconsin notified an unknown number of students that their info was exposed after cyber incident.
• Abraham Oliver was sentenced to 61 months in federal prison in Maryland for buying identities on the Dark Web and using to get credit cards to fraudulently obtain funds.
• Whitefish School District of Montana notified an unknown number of students that their info was exposed after data breach.
• Bloomberg News published results of survey:
• • 80% of companies expect to increase technology spend in 2022
  • 72% will increase budget by 9% or more
  • 53% feel cyber threats are higher this year
  • 87% report that cybersecurity is important to business
• Advanced Medical Practice Management of New Jersey notified an unknown number of patients that their PHIwas exposed after cyber attack.
• Snap-On Tools Corp. of Kenosha, WI notified an unknown number of customers that their info was exposed after ransomware attack.
• 44% increase of insider-caused breaches in past year, according to Ponemon Institute survey
• • Negligence = 56%
  • • Average cost = $484,931
  • Malicious/criminal = 26%
  • • Average cost = $648,062
• MetroHealth of Cleveland, OH notified 1,700 patients that their PHI was exposed after a “data breach”
• Ballad Health of Johnson City, Tennessee notified an unknown number of patients that their PHI was exposed after email phishing attack.
• SummaCare, headquartered in Akron, Ohio, notified 1,100 patients that their PHI was exposed after data breach.
• Wellstar Health of Atlanta, Georgia notified an unknown number of patients that their PHI was exposed after email phishing attack.
• SuperCare Health, headquartered in Downey, CA notified 318,379 patients that their PHI was exposed after cyber attack.
• Colorado Physician Partners, headquartered in Denver, CO, notified 12,877 patients that their PHI was exposed after email phishing attack

Sponsored by

April 17th, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Canon Publishes Guide to Help Customers Protect Environment Against Cybersecurity Threats

• announced that Canon has published a white paper that covers cybersecurity guidelines  for organizations and their systems that manage important information
• white paper, created by Canon Inc. and verified by Trellix (former McAfee Enterprise)
• relate device functions and settings to specific cybersecurity controls are also part of the white paper

Canon warns of possible security issue

• Potential security vulnerability in the RSA key generating process in the cryptographic library used by many Canon imageRUNNER ADVANCE MFPs
• Hackers could use to possibly decipher captured communications
• Firmware updates to resolve problem now available

AireSpring Adds Fortinet FortiPortal to Its Managed SD-WAN Solutions Portfolio

• announce that it has added Fortinet's FortiPortal to its managed SD-WAN and Security product offering
• AireSpring provides access to hundreds of carriers and cable companies in the US and around the Globe

Quadient Continues Footprint Expansion in Document Automation Cloud Solutions with ...

• announced launch of Impress Distribute in Germany, expanding to another European market the capabilities of Quadient® Impress
• cloud-based document automation for small and medium businesses (SMBs)
• SPS is an outsourcing provider for business processes solutions and innovative services in document management

Imprivata Acquires SecureLink to Deliver a Single-Vendor Platform to Manage and Secure ...

• announced it has closed its acquisition of SecureLink
• acquisition addresses the rapidly growing need for a single source to enable and protect all digital identities
• Imprivata is the digital identity company

Y Soft offers new RFID badge reader

Now offering the MFX Ultimate Reader, billed as the “most universal” reader in the market

• Combines mobile, HID and Legic in one device
• Free product lifetime warranty
• Can be used with MFPs and printers using Y Soft’s secure print release solution

Kaseya to acquire Datto in US$6.2 billion transaction

• Re3ported on ChannelLife
• will offer Datto’s shareholders US$35.50 per share all cash
• all-cash transaction will be funded by an equity consortium led by Insight Partners, with significant investments from TPG and Temasek and participation from investors including Sixth Street
• Kaseya is a unified IT management and security software provider for managed service providers (MSPs) and small to medium-sized businesses (SMBs)

CyberEdge publishes report

• 3% or organizations surveyed have experienced a cyber attack
  • 7% hit by 6 or more attacks
  • 71% hit by ransomware
    • 9% pay the ransom
  • Shortfall of skilled IT security personnel is top factor that inhibits adequate defense
  • Also low security awareness among employees
  • 7% of IT budget on average spent on security
    • 2% are increasing the spend
    • 9% of healthcare IT budget is spent on security
      • Will increase budget by 3.6%
    • 76% of healthcare organizations predict increased attacks
    • 6% claim to have endpoint detection security solution in place
      • Endpoints include copiers, fax machines, scanners and printers
      • 8% plan on buying in 2022
      • 3% claim to have endpoint hard drive encryption
        • 2% plan to get in 2022
      • 1% outsource cybersecurity detection and response
        • 3% outsource vulnerability scans

Nevada IT Solutions: Managed IT Services & Security Wins 2022 NCET Tech Awards

• named winner of the Northern Nevada’s Technological Community at NCET Tech Awards
• NCET presented the award to Nevada IT Solutions Reno-Sparks Convention Center
• more about Nevada IT Solutions and the award can visit the website at https://www.ncet.org/ncet-tech-awards

Keio University and Fujitsu Successfully Demonstrate Technology to Streamline Management of Digital Identity Data

• announced Japan's first successful field trials of a self-sovereign identity(1) technology
• new technology facilitates the distribution of digitally managed information attributable to individuals (digital identity) between different organizations and services

JFS Partners Announces the Acquisition of Transcendent by Airiam

• Specialized M&A Advisory and Consulting firm facilitating transactions in the MSP, cloud, colocation and communications industries
• Announces acquisition of Transcendent, a leading IT consulting and managed service provider based in Hartland, Wisconsin, by Airiam
• Airiam, a managed services provider headquartered in Miami Beach, Florida

Lock in on Cyber Security with ARCOA

• customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
• identifying assets that are usually passed over and often have significant value
• Will generate Environmental Impact Reports at no charge

Cybersecurity Notes

• Viasat Corp. notified tens of thousands of customers of its consumer broadband modems that devices may have been compromised by recent Russain AcidRain malware attack.
• Bradley International Airport of Connecticut notified an unknown number of customers that their info may have been exposed after cyber attack.
• Smartmatic Inc., one of the providers of voting machines in the U.S., admitted that it suffered a data leak, and terminated an employee involved.
• German police claim they have shut down Hydra, which operates a marketplace for stolen info on the Dark Web.
• Texas Department of Insurance notified 1.8 million patients that their PHI may have been exposed after “data security” event
• Parker Hannifin Corp., headquartered in Cleveland, Ohio, notified an unknown number of employees and customers that a ransomware group has apparently stolen “several gigabytes” of files.
• Bloomberg News published results of survey:
• • 80% expect to increase or maintain technology spending in the next 12 months
  • 72% said they will likely increase their budgets by 9 percent or more this year.
  • 87% say cybersecurity is more important
• North Carolina A&T University notified an unknown number of students that their info was exposed after ransomware attack.
• The FBI published another warning of increased ransomware attacks aimed at healthcare vertical and local government agencies.
• Englewood Health of New Jersey notified 4,000 patients that their PHI was exposed after cyber incident.
• Aberdeen Research published report on endpoint security (endpoints include MFPs, printers, fax, etc.)
• • From 5% to 80% of endpoint devices on networks are NOT visible to IT and security staff
  • Between 4.7% to 8.5% of these devices are already infected with malware

Sponsored by

April 10th, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Connectria Becomes an AWS Premier Consulting Partner

• Connectria, is an Amazon Web Services (AWS) managed services provider
• Majority of Connectria's AWS clients adhere to regulatory compliance such as HITRUST, HIPAA, GDPR and PCI

Appfire Acquires Comalatech To Elevate Document Management in the Atlassian Ecosystem

• announced it has acquired Comalatech’s suite of document management apps
• Comalatech will become fully integrated into the Appfire brand
• Appfire’s solutions help teams with Workflow Automation, Product Portfolio Management, IT Service Management, Document Management, Business Intelligence and Reporting, Administrative Tools, Agile, Developer Tools, and Publishing

KYOCERA Document Solutions UK Partners with ancora Software to Enhance Their

• KYOCERA Document Solutions, Inc. will add ancoraDocs to their growing stack of intelligent process automation software
• Will offer to their current customer base and prospects
• ancoraDocs is available either on-premise or as a true multi-tenant cloud service hosted by ancora on Microsoft Azure
• ancora Software, Inc. is a provider of Intelligent Process Automation solutions including Intelligent Document Classification and Data Capture

DocuWorld Partner Conference 2022 (EMEA) – Technology Partners Are Ready to Answer Your Questions

• the leading event for all DocuWare Partners, the DocuWorld Partner Conference (EMEA)
• Participants also have the opportunity to meet with companies from the software and hardware sectors at our accompanying trade exhibition to learn about their product innovations, solutions and integration options

HP is betting that hybrid work is here to stay

• announced it would buy office headset-maker Poly (POLY) for $3.3 billion last week

Nrby, Inc., Sisense Team for Nrby VU™ to Drive More Powerful Business Intelligence

• announced that they have partnered to create Nrby VU™, a new business intelligence tool
• provides visibility into network events, trends, and workforce activities for broadband service provider

SysGroup expands UK footprint with acquisition of Scottish IT firm

• has expanded its presence in the UK with the acquisition of Truststream Security Solutions in Edinburgh for £4.8m
• has paid for the deal from its existing cash balance and a new revolving credit facility of £8m from Santander
• reported on thebusineessdesk.com

Google Cloud Is 'Turbocharging' Its MSSP Sales Push

• Google Cloud is trying to boost its security business by building closer relationships with managed security service providers (MSSPs)
• Google is focusing on are sales, marketing, business investment and technical support
• Reported on crn.com

Kyocera has another security problem?

• Rapid7 Security announced that Kyocera MFPs and printers have a newly discovered security vulnerability
• A hacker on the network, could download all the sensitive data in the address book of the device using Net View
• Rapid7 claims that Kyocera has yet to issue a patch to fix proble

Tequity Advised Managed Services Firm Triella on their Acquisition by Miii MSP

• Tequity, an M&A advisory firm specializing in global Enterprise B2B Cloud, SaaS, and IT company transactions
• acted as the exclusive financial advisor to Triella, in their acquisition by Miii MSP

With Acquisitions of Syntervision and Transcendent, a New Cybersecurity Firm for SMEs Emerges

• announced the acquisitions of Alabama-based Syntervision and Wisconsin-based Transcendent
• acquisitions extend Airiam’s position for IT management and cybersecurity platforms
• Terms of the deals were not disclosed

Rackspace Technology Renews Its Google Cloud Managed

• has achieved the designation as a Google Cloud Managed Services Provider (MSP) for its operations in Latin America (LATAM)
• completed and approved formal validation of its capabilities on Google Cloud, Rackspace Technology has renewed its designation as an MSP partner for Google Cloud

CrowdStrike & Mandiant Partner to Protect Organizations Against Cyber Threats

• announced a strategic partnership that will help joint customers investigate, remediate and defend against increasingly sophisticated cybersecurity events
• Mandiant will utilize the CrowdStrike Falcon® platform and subscription offerings for its incident response (IR) services and proactive consulting engagements

UPSTACK Acquires Agency and Managed Services Provider Universal

• announced today that it acquired Universal Telecommunications Inc. and its sister company, Universal Solutions Providers LLC
• Universal, based in Deerfield Beach, Fla., provides private and public sector businesses with IT, network and voice solutions

Lock in on Cyber Security with ARCOA

• customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
• identifying assets that are usually passed over and often have significant value
• Will generate Environmental Impact Reports at no charge

Cybersecurity Notes

• Joseph’s Healthcare Hamilton of Canada announced it has fired an employee for illegally accessing the PHI of at least 4 dozen patients
• Val Verde Regional Medical Center of Del Rio, TX notified 96,000 patients that their PHI was exposed after ransomware attack
• Spokane Regional Health District of Washington notified 1,260 patients that their PHI was exposed after second email phishing attack in past 3 month
• Cancer and Hematology Centers of Western Michigan notified an unknown number of patients that their PHI was exposed after ransomware attack
• Partnership HealthPlan of California notified 850,000 patients that their PHI was stolen after ransomware attack
• Central Minnesota Mental Health Center notified 28,725 patients that their PHI was exposed after email phishing attack
• Blue Cross and Blue Shield of Kansas notified 2,800 patients that their PHI was exposed after a breach at is subcontractor, Morley Companies
• Newsday is reporting that Long Island, New York public schools have recently been hit with 29 incidents of ransomware, with up to 820,000 students possibly having their info exposed
• Honda automobiles can be hacked into via their remote keyless entry systems, according to researchers at the University of Massachusetts Dartmouth
• Sophos of England, maker of popular firewall systems, announced a rollout of urgent patches for newly found security vulnerabilities
• Charles Martin was arrested by Eau Claire, WI police for allegedly using stolen patient identities to receive care at 3 different healthcare facilities in the area
• UPMC (University of Pittsburgh Medical Center) of Pennsylvania announced it will begin making payments to 66,000 employees who were victims of past data breach
• North Orange County College District of California is notifying an unknown number of students that their info may have been exposed after breach
• Law Enforcement Health Benefits Inc. of Pennsylvania notified 85,000 patients that their PHI was exposed after ransomware attack
• CareOregon of Portland, Oregon, notified 10,647 patients that their PHI was exposed after email phishing attack
• University Medical Center of Southern Nevada notified 12,230 patients that their PHI was exposed after email phishing attack
• Black Kite Research published research:
  • 27% of breaches in 2021 were ransomware
  • 23% of breaches involved software vulnerabilities
  • 75 days was average amount of time to discover breach
  • 33% of all attacks are aimed at healthcare industry, making it top target

• Oklahoma City Indian Clinic notified an unknown number of patients that their PHI that their PHI was exposed after ransomware attack
• Christie Clinics of Illinois notified an unknown number of patients that their PHI was exposed after cyber attack

Sponsored by

April 4th, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Converge Technology Solutions Corp. To Acquire Interdynamix Systems

• Converge Technology Solutions Corp. announced it has signed definitive agreements to acquire Interdynamix (IDX)
• Converge a software-enabled IT & Cloud Solutions provider
• Interdynamix (IDX), a next-generation systems integrator

HP Inc. to Acquire Poly

• to acquire Poly (NYSE: POLY), a leading global provider of workplace collaboration solutions
• all-cash transaction for $40 per share, implying a total enterprise value of $3.3 billion, inclusive of Poly’s net debt
• acquisition accelerates HP’s strategy to create a more growth-oriented portfolio
• 75% of office workers are investing to improve their home setups to support new ways of working¹
• Currently, there are more than 90 million rooms, of which less than 10% have video capability²
• As a result, the office meeting room solutions segment is expected to triple by 2024³

Inspirage listed as a Representative Vendor in 2022 Gartner® Market Guide for Oracle ...

• announced that it has been identified as a Representative Vendor in the 2022 Gartner "Market Guide for Oracle Cloud Infrastructure Professional and Managed Services” report.”¹
• Inspirage delivers end-to-end transformational initiatives solving business-critical challenges

Hackers aim their sites at printers in Russia

• The infamous hacking group named “Anonymous” announced it is hacking into unsecured printers/MFPs in Russia
• Goal is to force the devices to print propaganda documents condemning the Russian attack on the country of Ukraine

HP has yet another security issue

Many IT magazines this past week published articles detailing a newly discovered set of security vulnerabilities in many HP printers and MFPs, including wide format

• 3 of the 4 vulnerabilities are rated “Critical” as they can lead to remote code executive (RCE)
• Models include Color LaserJet Pro/Enterprise/Managed/Flow, LaserJet Pro, PageWide Pro/Color/Enterprise/Flow/Managed, PageWide Pro and OfficeJet Pro, Scanjet, DeskJet, DesignJet, and PageWide XL
  o 250 different model numbers affected
• “Certain HP Print products and Digital Sending products may be vulnerable to potential remote code execution and buffer overflow with the use of Link-Local Multitask Name Resolution or LLMNR”
• HP claims to have patches available

Colocation services companies bank on hybrid IT

• Posted on Techtarget.com
• Colocation services providers, gearing up for growth
• Considering the following developments
  • Flexential, a provider of colocation, cloud and connectivity in Charlotte, N.C., last week disclosed plans to add 33 megawatts of data center development projects in 2022
  • DataBank, a colocation, connectivity and managed services provider based in Dallas, said it will expand its San Diego data center by 40,000 square feet

Computer chip supply issues?

Two companies in the country of Ukraine, Ingas Corp. of Mariupol and Cryoin Corp. of Odesa, refine most of the world’s neon gas

• Neon gas is a crucial raw material needed to operate precision lasers that etch silicone slabs into semiconductor computer chips, some of which are used in printers and MFPs
• Russian jets have heavily bombed both cities, and production has ground to a halt
• Flight restrictions out of Russia have also hampered shipping of palladium (another chip component), as Russia controls 40% of the market

Qlik Positioned in Leaders Quadrant of Gartner® Magic Quadrant™ - MarTech Series

• announced it is positioned by Gartner, Inc. in the Leaders quadrant of the 2022 Magic Quadrant for Analytics and Business Intelligence Platforms*
• marks the twelfth straight year of Qlik’s position in the Leaders quadrant

Toshiba shareholders reject plans

In Tokyo, Japan, shareholders overwhelmingly rejected Toshiba’s management’s proposal to split the
company into two public companies

• Instead, activist shareholders are demanding that Toshiba accept bids from private equity investment groups to sell entire company
• Reuters News Service is reporting that Toshiba may sell off its Elevator division to Otis Worldwide for potential selling price of $4 billion
  “analysts expect sales of some assets such as Toshiba Tec (printers and MFPs)”
• New CEO Taro Shimada stated “would consider various strategic options”

Toshiba Workplace Productivity Bundle Earns Gold

• Keypoint Intelligence recognizes Toshiba America Business Solutions' innovation and commitment to improving business performance
• presenting the Toshiba Workplace Productivity Bundle its Buyers Lab (BLI) Gold rating
• Workplace Productivity Bundle's capacity for digitizing, retrieving and automating documents
• Toshiba Workplace Productivity Bundle apps digitize volumes of paper documents, capture relevant business metadata, and deliver searchable files when scanning on Toshiba's e‑STUDIO™ multifunction printers (MFPs)

Hackers steal over $600 million from video game Axie Infinity's Ronin network

• latest crypto hack has targeted a gaming-focused blockchain network that supports the popular video game Axie Infinity
• Hackers made off with about $625 million worth of Ethereum and USDC
• Reported on cnn.com

StorPool Delivers Enhanced Offerings for Managed Services Providers

• announced enhanced offerings for Managed Services Providers (MSPs) looking to build efficient cloud platform
• enrichments offer MSPs the tools they need to build their own cloud infrastructures in order to run mission-critical workloads
• StorPool Storage is a primary storage platform designed for large-scale cloud infrastructure

TPx's UCx with Webex Recognized as 2022 INTERNET TELEPHONY Product of the Year

• announced its UCx with Webex solution received a 2022 INTERNET TELEPHONY Product of the Year Award by TMC
• 2022 INTERNET TELEPHONY Product of the Year winners will be featured in INTERNET TELEPHONY magazine online and on TMCnet
• TPx is a nationwide managed service provider
• INTERNET TELEPHONY has been the IP Communications Authority since 1998™

ePlus Enhances Its Managed Security Services Portfolio with Addition of Fortinet Solutions

• announced it has expanded its Managed Security Services portfolio to include proactive monitoring and management of an extended suite of Fortinet security and network architecture solutions
• supported solutions include FortiSwitch and FortiAP switching and wireless access points, FortiManager network management software, and FortiAnalyzer security fabric analytics and automation
• ePlus Security is a security technology advisor and integrator

Lock in on Cyber Security with ARCOA

• customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
• identifying assets that are usually passed over and often have significant value
• Will generate Environmental Impact Reports at no charge

CrowdStrike Achieves 100% Prevention in Fourth Round of MITRE Engenuity ATT&CK® Enterprise Evaluations

• announced its results from the fourth round of the MITRE Engenuity ATT&CK^® Enterprise Evaluations
• achieved 100% prevention with comprehensive visibility and actionable alerts
• This round of independent ATT&CK Evaluations for enterprise cybersecurity solutions emulated the WIZARD SPIDER and VOODOO BEAR (Sandworm Team) threat groups

Face to face selling still vital

Research published by Stellar Global

• In-person selling situations are 34 times more successful than those made over email
• Close rates form face-to-face = 57%
• 65% of customers would be more likely to buy a product/solution/service if receiving a demonstration
• Human brain is wired for connection and appreciation

Cybersecurity Notes

• Ransomware report published by SonicWall:
  • 6% of ransomware attacks are aimed at U.S.
  • 5 million hits last year, up 98%
  • Average of 2,170 ransomware attacks per customer
  • 20 attempts per second
• Griggsville-Perry Public School District of Illinois notified an unknown number of students that their info may have been exposed online after ransomware attack.
• Suggested selling prices of offering a cyber security audit from ConnectWise:
  • $100 for every router, server, switch and firewall
  • $25 per user/employee
• New York City Public Schools are notifying 820,000 current and former students that their info was exposed after a vendor, lluminate Education of California, was hit by cyber attack
  • Through it Skedula and PupilPath platforms
• The Wolf Creek Nuclear Plant in Kansas notified local citizens that hackers from Russia attempted to disrupt operations.
• Highmark Health, headquartered in Pittsburgh, PA, notified 67,147 patients that their PHI was exposed after cyber attack.
• Chelan Douglas Health District of East Wenatchee, Washington, notified 109,000 patients that their PHI was exposed after ransomware attack.
• New Jersey Brain and Spine of Oradell, New Jersey notified 92,000 patients that their PHI was exposed after ransomware attack.
• Business email compromise attached are the most expensive form of hacking, according to a report from FBI:
  • Total of $2.4 billion in damages in 2021
  • Up from $1.8 billion in 2020
• 50 million patients in the U.S. had their PHI (protected health information) breached in 2021, according to report from Politico magazine.
  • 75% as a result of hacking
• Audrain Community Hospital and Callaway Community Hospital of Mexico, Missouri both notified an unknown number of patients that they suffered from an “IT outage”
• Brandon Livas, Royale Lassai & Ashley Green pleaded guilty to stealing PHI from a medical clinic in Metairie, Louisiana and selling it for profit.
• Wheeling Health Right of West Virginia notified an unknown number of patients that their PHI was exposed after cyber attack.
• 38,418 patients, including Major League Baseball players, were notified by Horizon Actuarial Services of Georgia that their info was exposed after ransomware attack.
• Central Indiana Orthopedics notified 83,705 patients that their PHI was exposed after ransomware attack.
• 1 million patients, including many National Basketball Association players, were notified by JDC Healthcare Management of Texas that their PHI may have been exposed after “malware incident”
• Microsoft Corp. admitted it was a target of Lapsus$ cyberattack, led by a 16 year old boy in England.

Sponsored by

March 27th, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Lead for IT Services in Virginia

• Click link to access Lead for IT Services in Virginia

Lead for IT Services in South Carolina

• Click link to access Lead for IT Services in South Carolina

Lead for IT Services in Tennessee

• Click link to access Lead for IT Services in Tennessee

Lead for IT Services

• Click link for access Lead for IT Services

M-Files Named Winner in the 2022 BIG Artificial Intelligence Excellence Awards -

• announced that the company has been named a winner in the Business Intelligence Group’s Artificial Intelligence Excellence Awards program
• inaugural year, the BIG Artificial Intelligence Excellence Awards sets out to recognize organizations, products and people who bring Artificial Intelligence (AI) to life and apply it to solve real problems

If you think a printer or copier can't be hacked,

• Follow this link https://www.p4photel.com/topic...pier-can-t-be-hacked

CloudBlue Listed as a Representative Vendor in 2022 Gartner® Market Guide for

• announced it has been named as a Representative Vendor in 2022 Gartner^® Market Guide for Marketplace Operations Applications (MOAs)
• report outlines market trends and directions, analyzes enterprise marketplaces, features, and complexities, and provides an unbiased understanding of the different vendors in the space
• Per Gartner, “Enterprise marketplaces are digital channels operated by B2B or B2C companies that invite third-party sellers to sell directly to end customers. Marketplace operation applications (MOAs) provide the technology to enable enterprise marketplaces by enabling marketplace operators (the companies that offer and manage the marketplace) to manage seller onboarding, product catalogs, order routing and management, and seller compliance with marketplace policies.”

Equipment leasing study

Report from Equipment Leasing & Finance Foundation (ELFF) based on March survey

• 21.4% of leasing company executives believe business conditions will improve
• • 50% = remain the same
  • 28.6% = worsen
• 25% believe that demand for leases will increase
• 75% = remain the same
• 0% = worsen

ICS Buys Unified Networking Solutions To Better Secure Clients

• Reported on CRN
• ICS, has acquired Unified Networking Solutions (UNS)
• ICS, a provider of IT managed services headquartered in Endicott, N.Y.
• Unified Networking Solutions (UNS), a provider of IT products and services, of Raynham, Mass

PEI Named Top Managed Services Provider Second Year in a Row

• announced today that it has again been awarded as a top MSP in the United States by Couldtango
• PEI’s second year in a row being listed as a top ten provider on Couldtango’s Top 100 Managed Services Providers list

Insight Joins New NVIDIA DGX-Ready Managed Services Program

• announced that it is one of a select group of technology partners certified to support enterprises deploying NVIDIA DGX™ AI computing platforms under the new NVIDIA DGX-Ready Managed Services program
• NVIDIA DGX systems is an advanced computing platform for large-scale AI infrastructure.
• “AI is transforming organizations around the world, and the new NVIDIA DGX-Ready Managed Services program expands access to the world’s most advanced AI platforms through service providers who bring expertise in running mission-critical infrastructure for their enterprise clients,” said Tony Paikeday, senior director of AI systems at NVIDIA

LogicMonitor Wins a 2022 Artificial Intelligence Excellence Award from the

• announced it has been honored with a 2022 Artificial Intelligence Excellence Award from the Business Intelligence Group
• Artificial Intelligence Excellence Awards recognize the organizations, products and people who bring artificial intelligence (AI) to life and apply it to solve real problems
• LogicMonitor seamlessly monitors everything from networks to applications to the cloud

GRSi Wins 4 Year Contract to Deliver Business Intelligence

• awarded a four-year contract to provide program management, end-user IT support services, and business intelligence and reporting development to the National Institute of Mental Health (NIMH). NIMH is the lead federal agency for the latest research on mental disorders
• GRSi, named Government Contracting Company of the Year for 2021

MPS Monitor offers new features

Is a provider of printer/MFP monitoring solutions for dealers offering managed print services contracts

• Launched version 4.0 of its DCA (data collection agent)
• Uses MQTT IoT messaging protocols to provide real-time connection
• with HTTP/2-GRPC for traffic optimization
• SSH for remote device access
• Fleet managers can access and navigate printer/MFP device web pages from browser
• Uses single code base for all main platforms
• Can define each different type of data, such as meters, consumable levels, alerts and messages
• Define each type to be updated
• Optimized network discovery for stability and efficiency
• Supports SNMP v3 security protocols
• Full integration with Papercut

Spectrum Enterprise Launches Enterprise Network Edge Solution

• announced Enterprise Network Edge (ENE), a new solution designed to help businesses simplify the management and migration of complex, larger-scale networks
• ENE offers advanced security and SD-WAN capabilities along with a portfolio of connectivity options
• Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving many of America's largest businesses and communications service providers

Six new leading technology and services providers join Vertafore Orange Partner Program

• announced the addition of six solution providers to its Orange Partner Program
• gives Vertafore customers more options to increase their productivity, manage E&O risks, improve client engagement and access specialized IT support
• There are 34 partners in the program
• Vertafore is modernizing and simplifying the insurance life cycle

NWN Carousel Awarded Texas Department of Information Resources Contract for Unified Communications, Carrier, Managed Services & Contact Center Solutions

• awarded NWN Carousel, the leading integrated Cloud Communications Service Provider, a new contract, DIR-TELE-CTSA-014, to deliver unified communications, carrier, managed services, and contact center solutions for the Texas public sector
• NWN Carousel is a Cloud Communications Service Provider (CCSP)

Xerox Launches Full Range of Workplace Productivity Solutions

• announced the launch of new products and software to enhance productivity for the increasing pool of hybrid workers
• Xerox® VersaLink® C7100 and Xerox® VersaLink B7100 Series multifunction printers (MFPs) are the newest workplace assistants powered by ConnectKey® Technology
• Xerox C315, Xerox B305 and Xerox B315 MFPs, are ideal for lean, busy work teams, home offices and tight spaces

Lock in on Cyber Security with ARCOA

• customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
• identifying assets that are usually passed over and often have significant value
• Will generate Environmental Impact Reports at no charge

Lexmark Unlocks AI-Enabled Edge Applications for Organizations of All Sizes

• today announced the latest addition to its Optra IoT Solutions portfolio
• Lexmark Optra Edge executes AI applications closer to the point of data generation at the edge without necessitating the transfer of data to the cloud
• allows organizations to sense, analyze and act on real-time digital and physical data generated by IoT devices such as cameras
• Lexmark creates cloud-enabled imaging and IoT technologies

Face to face selling still vital

Research published by Stellar Global

• In-person selling situations are 34 times more successful than those made over email
• Close rates form face-to-face = 57%
• 65% of customers would be more likely to buy a product/solution/service if receiving a demonstration
• Human brain is wired for connection and appreciation

Cybersecurity Notes

• Denso Car Parts manufacturing notified an unknown number of customers that their info was exposed after ransomware attack.
• Protenus Security published results of US healthcare vertical breach data collected in 2021:
• • 50,406,838 patients had their PHI exposed due to a breach, up 24%
  • 75% of breaches caused by external hackers
  • 13% caused by insiders
  • Breaches were undiscovered for an average of 132 days
  • 5% of all breaches involved paper medical records (print, copy, fax
• Verizon published research:
• • 58% increase in breaches this past year in healthcare vertical
  • 77% of breaches compromised personal info
  • 67% of breach exposed PHI
• DataHEALTH of Austin, Texas notified an unknown number of patients that their PHI was exposed after ransomware attack.
• SentinelOne Cybersecurity of Mountain View, CA, announced it will spend $616 million to acquire Attivo Network Security, located in Silicon Valley, CA.
• Labette Health of Kansas notified an unknown number of patients that their PHI was exposed after cyberattack.
• Capital Region Medical Center of Jefferson City, MO notified an unknown number of patients that their PHI was exposed after cyber attack.
• Memorial Village ER of Texas notified 80,000 patients that their PHI was exposed after “hacking incident”
• Ultimate Care of Brooklyn, NY notified 15,788 patients that their PHI was exposed after email phishing attack.
• Alliance Physical Therapy Group of Grand Rapids, MI notified 14,970 patients that their PHI was exposed after ransomware attack.
• East Tennessee Children’s Hospital of Knoxville, TN notified an unknown number of patients that their PHI may have been exposed after “IT security issue’
• Bridgestone Tire Corp., headquartered in Nashville, TN, notified an unknown number of employees and customers that their info may have been exposed after ransomware attack.
• H.P. Hood Dairy Corp., headquartered in Lynnfield, Mass, notified an unknown number of employees and customers that their info may have been exposed after ransomware attack.
• Contoocook Valley School District of Peterborough, New Hampshire, notified an unknown number of students that their info was exposed after “cyber attack”.

Sponsored by

March 13th, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Cloud5 Achieves Top Hospitality Honor in the 2021 Mitel Partner Awards

• Named Hospitality Partner of the Year, Americas, in the Mitel Global Partner Awards
• Winners were honored for their exceptional understanding of customer needs and ability to provide innovative and customized solutions to modernize their unified communications (UC) experience
• Cloud5 is a communications technology and services provider to customer-centric brands across the Americas

Merger to create security-focused IT managed services powerhouse

• Reported on insidermedia.com
• Antrim-based ANSEC IA will become part of the Outsource Group
• Plans to employ a workforce of more than 100 people by the end of this year
• Outsource Group, has offices in Antrim, Belfast, Cookstown, Dublin and Edinburgh
• ANSEC IA, founded in 2007 located in Northern Ireland's best-known specialist IT security consultancies

MCA Technology Solutions Enters Equity Sharing Partnership with Best-in-Class Managed ...

• New Charter Technologies announced the equity sharing partnership with MCA Technology Solutions

Williams Data Management Announces Addition of ScanMyFiles.com

• announce the addition of ScanMyFiles.com, a digital transformation service specializing in the conversion of paper documents into digital files
• com addressing the conversion of hard copy documents into digital files.
• Williams Data Management specializes in Data Lifecycle Management

Judge Consulting Recognized as a Leading Managed Service Provider in North America ...

• named to the Managed Service Provider (MSP500) list in the Elite 150 category for 2022 by CRN
• annual MSP 500 list recognizes the leading solution providers in North America
• Judge Group is a global services and technology firm with over 30 offices in the United States, Canada, and India.

Ricoh’s partnership with Nintex grows

• Nintex is provider of RPA (robotic process automation) solutions
• Announced that has authorized Ricoh as reseller in country of New Zealand

IT By Design Partners With the MSP Growth Coalition, Names Juan Fernandez Brand ...

• Announced partnership with the MSP Growth Coalition and Co-founder / CEO Juan Fernandez
• IT By Design (ITBD), a Master Managed Services Provider (MMSP)
• ITBD, the nation's largest privately-held MSP, created the Build IT brand as the educational arm of its MSP business

Sharp Certifies directprint.io as a Sharp Compatible Software Product

• Announced that io's SaaS print management solution has received full validation as a Sharp Compatible software product
• Pre-configured for over 400 Sharp models
• io enables resellers or IT admins to quickly and efficiently deploy Sharp multifunction printers (MFPs)
• Offers secure, control and track printing across Chromebooks, Windows and macOS environments

DocSolid Issues Major Release of Airmail2 Digital Mailroom – Workflows and

• Announced new release of its digital mailroom software, Airmail2 Digital Mailroom
• new version now includes the Airmail2 Hub, providing structured communications from digital mail recipients back to the mailroom  operators
• DocSolid creates, sells and supports Paper2Digital^® solutions for optimized scanning, printing, and shredding

HP Inc. posts last quarter’s earnings

• Net revenue up 8.8% to $17 million
• Spent $1.8 billion buying back its stock
• Printing division revenue down 4.2% to $4.831 billion
  • Non-GAAP operating profit of $879 million
  • 2% operating margin
  • Supplies revenue down 2%
  • Total hardware units down 28%
    • Commercial revenue up 9%
    • Consumer revenue down 23%

Canon Europe Has Stopped Shipments to Russia

• Suspended new shipments of products into Russia in response to the country’s attack on Ukraine

Apple orders employees back to office

• Orders staff to return to the office once a week from 4/11/2022
• Have to be back at least three days a week by May 23
• Has delayed its plans multiple times amid employee backlash

Lock in on Cyber Security with ARCOA

• customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
• identifying assets that are usually passed over and often have significant value
• Will generate Environmental Impact Reports at no charge

Toshiba Concerned Chip Crisis May Deepen After Ukraine Invasion

• Stated supply challenges for electronic components are unlikely to abate for another year
• Russia’s invasion of Ukraine, a key supplier of chipmaking materials, may also have an impact
• “The sense of shortages hasn’t changed at all,” Hiroyuki Sato, the head of Toshiba’s devices unit, said in an interview. “We expect the current tight supply will last until March next year” at the earliest
• Ukraine is a major supplier of purified rare gases such as neon and krypton, both essential to making semiconductors
• Accounts for almost 70% of the world’s neon gas capacity, according to TrendForce data

Cybersecurity Notes

• Public universities (aka Higher Ed) should prepare for cyber attacks, according to report published by Security Week magazine
  • Increase in activity driven by war in Ukraine
• Firmware is being attacked by hackers more than ever, according to warning published by the U.S. Department of Homeland Security
  • This includes firmware in printers and MFPs
• “Securing the firmware layers is often overlooked”
  • One of the stealthiest methods in which as attacker can compromise devices
  • “conducting attack operations, and inflict irrevocable damage” to the networks that these compromised devices are attached to
• Symantec Security published warning about a new malware, named “Daxin” being used by Chinese hacking groups:
  • Is a backdoor rootkit
  • Designed to give attackers root privilege level access
• Michigan Medicine of Ann Arbor, Michigan, notified 2,920 patients that their PHI was exposed after email phishing attack
• JDC Healthcare Management (aka Jefferson Dental Care) of Dallas, TX notified 501 patients that their PHI was exposed after malware incident
• Extend Fertility of New York City, NY notified 10,373 patients that their PHI was exposed after ransomware attack
• Healthcare industry in the U.S. is being targeted by Russian hackers in retaliation for sanctions levied in Russia by U.S. according to warning published by Security Infowatch
• Spine Diagnostic & Pain Treatment Centers of Louisiana notified 3,351 patients that their PHI was exposed after ransomware attack
• Mon Health of Morgantown, WV notified an unknown number of patients that their PHI may have been exposed due to email phishing attack
• Fellowship Community, aka Bible Fellowship Church Homes, Inc. in Whitehall, PA notified 3,500 residents that their PHI was exposed after ransomware attack
• Charlotte Radiology Centers of North Carolina notified an unknown number of patients that their PHI was exposed after ransomware attack
• Towne Home Care of Howell Township, NJ notified 5,591 patients that their PHI was exposed after ransomware attack
• Crossroads Health of Mentor, OH notified 10,324 patients that their PHI was exposed after ransomware attack
• Catholic Health Services of Lauderdale Lakes, FL notified 14,986 patients that their PHI was exposed after email phishing attack

Sponsored by

March 7th, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Buchanan Technologies Recognized on CRN's 2022 MSP 500 List

• Announced that CRN^®, a brand of The Channel Company, has named Buchanan Technologies to its Managed Service Provider (MSP) 500 list in the Elite 150 category for 2022
• Annual MSP 500 list is divided into three sections: MSP Pioneer 250, MSP Elite 150, recognizing large, and Managed Security 100
• Buchanan Technologies is a managed services provider offering IT services and customized solutions to mid-tier and enterprise-level organizations

CMIT Solutions Recognized on CRN's 2022 MSP 500 List

• Announced named by CRN®, a brand of The Channel Company, to 2022 Managed Service Provider (MSP) 500 list in the Managed Security 100 category
• Annual MSP 500 list is divided into three sections: MSP Pioneer 250, MSP Elite 150, recognizing large, and Managed Security 100
• CMIT Solutions delivers solutions that include proactive IT maintenance &monitoring, advanced cybersecurity, future-focused infrastructure, remote workforce enablement

Konica Minolta Named a Leader in Worldwide Print for the Distributed Workforce by IDC MarketScape

• Named a “Leader” in the IDC MarketScape: Worldwide Print for the Distributed Workforce 2022 Vendor Assessment
• study assessed “the strategies and capabilities of the major office printing vendors to support an increasingly distributed workforce on a worldwide basis”
• We anticipate that work from home will be more normalized in the future, even with the passage of the pandemic and its substantive business impact.”
• Download a copy of the IDC MarketScape: Worldwide Print for the Distributed Workforce 2022 Vendor Assessment here.

Epson offers new scanner

• Now shipping the DS-790WN for $849 MSRP
• Scans both sides of original at same time
• Top scan speed of 45opm or 90ipm
• Document feeder holds up to 100 originals
• Max scan size of 8.5” x 240”
• 4.3” color LCD touchscreen display
• TWAIN and ISIS drivers

CrowdStrike Introduces the Industry’s First Fully-Managed Identity Threat Protection Solution, Powered by Falcon Complete

• Introduced Falcon Identity Threat Protection Complete, the industry’s first fully-managed identity threat protection solution
• Brings together the Falcon Identity Threat Protection module and Falcon Complete managed service
• Nearly 80% of cyberattacks leverage identity-based attacks to compromise legitimate credentials and use techniques like lateral movement to quickly evade detection

MSPs getting stuck in ‘digital impasse’

• Reported on computerweekly.com
• Client demand is increasing but some MSPs are struggling to keep pace
• Strong demand for managed security and cloud services
• Interviewing over 600 MSPs, it is remarkable to see how 90% of service providers have seen client demand for managed services grow

Magna5 Continues Expansion of Managed Services Business through Acquisition of TCG ...

• Announced acquisition of TCG Network Services ("TCG"), Boston-based managed IT and cybersecurity services provider
• TCG is the second acquisition that Magna5 has announced in the past 12 months
• Magna5 acquired New York-based SpinnerTech in May 2021
• Magna5, a NewSpring Holdings platform, provides managed IT services, cybersecurity, private and public cloud hosting, backup and disaster recovery

TPx Named to CRN's 2022 Managed Service Provider 500

• Named to CRN’s 2022 Managed Service Provider (MSP) 500, for fifth consecutive year.
• TPx was also recognized as an Elite 150 member
• Px is a managed service provider focused on the success of small- and medium-sized businesses (SMBs) with approximately 18,000 customers in more than 49,000 locations across the U.S

Konica Minolta Named a Leader in Worldwide Print for the Distributed Workforce by IDC MarketScape

• Named a “Leader” in the IDC MarketScape: Worldwide Print for the Distributed Workforce 2022 Vendor Assessment
• study assessed “the strategies and capabilities of the major office printing vendors to support an increasingly distributed workforce on a worldwide basis”
• We anticipate that work from home will be more normalized in the future, even with the passage of the pandemic and its substantive business impact.”
• Download a copy of the IDC MarketScape: Worldwide Print for the Distributed Workforce 2022 Vendor Assessment here.

Epson offers new scanner

• Now shipping the DS-790WN for $849 MSRP
• Scans both sides of original at same time
• Top scan speed of 45opm or 90ipm
• Document feeder holds up to 100 originals
• Max scan size of 8.5” x 240”
• 4.3” color LCD touchscreen display
• TWAIN and ISIS drivers

CrowdStrike Introduces the Industry’s First Fully-Managed Identity Threat Protection Solution, Powered by Falcon Complete

• Introduced Falcon Identity Threat Protection Complete, the industry’s first fully-managed identity threat protection solution
• Brings together the Falcon Identity Threat Protection module and Falcon Complete managed service
• Nearly 80% of cyberattacks leverage identity-based attacks to compromise legitimate credentials and use techniques like lateral movement to quickly evade detection

MSPs getting stuck in ‘digital impasse’

• Reported on computerweekly.com
• Client demand is increasing but some MSPs are struggling to keep pace
• Strong demand for managed security and cloud services
• Interviewing over 600 MSPs, it is remarkable to see how 90% of service providers have seen client demand for managed services grow

Magna5 Continues Expansion of Managed Services Business through Acquisition of TCG ...

• Announced acquisition of TCG Network Services ("TCG"), Boston-based managed IT and cybersecurity services provider
• TCG is the second acquisition that Magna5 has announced in the past 12 months
• Magna5 acquired New York-based SpinnerTech in May 2021
• Magna5, a NewSpring Holdings platform, provides managed IT services, cybersecurity, private and public cloud hosting, backup and disaster recovery

TPx Named to CRN's 2022 Managed Service Provider 500

• Named to CRN’s 2022 Managed Service Provider (MSP) 500, for fifth consecutive year.
• TPx was also recognized as an Elite 150 member
• Px is a managed service provider focused on the success of small- and medium-sized businesses (SMBs) with approximately 18,000 customers in more than 49,000 locations across the U.S

ICE Global Network Introduces Global Hardware Procurement and Managed Services Solution

• Announced the launch of its global procurement and managed services solution with Techary, a leading provider of global technology solutions
• (IGN) provides high quality content, delivery and execution service
• Techary specializes in solution design, implementation and support of infrastructure

Align Named to CRN 2022 MSP 500 List in Pioneer 250 Category

• Named Align to its 2022 Managed Service Provider (MSP) 500 list in the Pioneer 250 category
• Annual MSP 500 list is divided into three sections: MSP Pioneer 250, MSP Elite 150, and Managed Security 100
• Align recognized on the MSP 500 list every year since 2014

Epicor buys Business Intelligence platform Grow

• Reported on martechcube.com
• Announced it has acquired Grow Inc., a no-code, full-stack business intelligence (BI) platform
• strengthens the Epicor portfolio of analytics capabilities

Kyocera to launch new MFPs

• Kyocera (aka Kyoto Ceramic Company) to bring to market the new TASKalfa MZ4000i and MZ3200 models
• Both are A3 b/w laser MFPs
• 40ppm and 32ppm top speeds respectively
• Dark grey plastic exterior
• Replace 4012i and 3212i models
• Optional fax board
• 1” color LCD touchscreen
• 4 document feeder options:
• DP-7160 offers dual scan up to 320 originals
• DP-7170 offers dual scan, double feed and staple detection
• Top scan speed of 200ipm or 100opm

Pro Cloud SaaS partners with directprint.io

• Pro Cloud SaaS has today announced a global partnership with io
• Collaboration will see Pro Cloud SaaS expand its SaaS offering, enabling customers to leverage io’s serverless print management solution
• io is a secure, serverless SaaS solution that enables organizations to reduce print costs, simplify print management and track print activity
• Pro Cloud SaaS is a worldwide technology services provider that specialises in making customers the hero on their journey to the security and simplicity of the cloud

SYSPRO USA Extends Business Intelligence Capabilities Through Strategic Partnership With ZAP

• Announce partnership with ZAP, provides services for data management and analytics
• ZAP Data Hub integrates effortlessly with SYSPRO ERP Software, offering advanced management, analytics, and reporting solutions
• SYSPRO is a global Enterprise Resource Planning (ERP) software provider specializing in key manufacturing and distribution industries

Vitech Releases DataInsight For Advanced Business Intelligence

• DataInsight uses big data analytics and machine learning technology to unify intelligence for insightful and informed decision-making

Agio Named Most Innovative Technology Firm for 2nd Consecutive Year by HFM .

• Named Most Innovative Technology Firm of the year at the Hedge Fund Magazine (HFM) 2022 U.S. Technology Awards
• Agio is a hybrid cybersecurity and managed IT organization equipping financial services with next-generation cyber protection and technology support

Verizon Business furthers global managed services portfolio expansion with VMware

• Announced addition of VMware to global managed Software-Defined Wide Area Network (SD WAN) service portfolio contained within Verizon’s Managed WAN Service
• New solution, built for cloud-ready global enterprises
• Craig Connors, vice president and general manager of VMware’s SASE business, said, “The next generation of modern apps will run at the edge and enterprises must modernize their underlying network to support them

Cybersecurity Notes

• The U.S. federal government is warning organizations that cyberattacks will increase due to the war in Ukraine
• Fed gov warns healthcare industry that hackers are using the “Log4j” vulnerability in devices (including some printers and MFPs) to infiltrate network
• The federal Office for Civil Rights (aka HIPAA police) reported that it is aware of 2,304,607 patients that had their PHI exposed in 1/2022 due to breaches
• 58% of organizations that have been hit with ransomware have paid the ransom according to a report from Dark Reading magazine:
  • 54% regained access to data after paying first ransom
  • 33% paid additional ransom to gain access

• Michigan Medicine notified 269 patients that their PHI was illegally accessed by an employee.
• Burnout in cybersecurity workforce according to research published by ThreatConnect:
  • 50% of private sector businesses already have gaps in IT security skills in company
  • 32% of IT managers are considering quitting in 6 months
  • 25% of IT directors are also considering quitting
  • 27% say stress is reason for quitting

• Small healthcare practices are increasingly being targeted by hackers, according to article published in Medical Economic magazine.
• Minimally Invasive Surgery Centers of Hawaii notified an unknown number of patients that their PHI was exposed after ransomware attack
• Hacker gang Snatch on Friday claimed to have stolen 500 GB from McDonald's, headquartered in Chicago, IL
  • The ransomware group all appear to be Russian-speaking, experts say
  • It could be the opening salvo in Russian cyber retaliation against the US

• Sea Mar Community Health of Seattle, WA is being sued by former patients as result of breach that exposed PHI of 688.000 patients
• John C. Fremont Hospital of Mariposa, CA notified an unknown number of patients that their PHI was exposed after ransomware attack
• Houston Health Department notified up to 10,000 patients that their PHI may have been exposed after breach.
• Central Pacific Bank of Hawaii notified an unknown number of customers that their info may have been exposed after cyber attack
• Hays Unified School District of Kansas notified an unknown number of students that their info was exposed after ransomware attack
• Vision Source aka Dr. Douglas C. Morrow Eye Clinic of Auburn, IN notified an unknown number of patients that their PHI was exposed after cyber attack
• Taylor, Ganson & Perrin Law Firm of Boston, Mass notified an unknown number of clients that their info was exposed after data breach

Sponsored by

February 28th, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Buchanan Technologies Recognized on CRN's 2022 MSP 500 List

• Announced that CRN^®, a brand of The Channel Company, has named Buchanan Technologies to its Managed Service Provider (MSP) 500 list in the Elite 150 category for 2022
• Annual MSP 500 list is divided into three sections: MSP Pioneer 250, MSP Elite 150, recognizing large, and Managed Security 100
• Buchanan Technologies is a managed services provider offering IT services and customized solutions to mid-tier and enterprise-level organizations

CMIT Solutions Recognized on CRN's 2022 MSP 500 List

• Announced named by CRN®, a brand of The Channel Company, to 2022 Managed Service Provider (MSP) 500 list in the Managed Security 100 category
• Annual MSP 500 list is divided into three sections: MSP Pioneer 250, MSP Elite 150, recognizing large, and Managed Security 100
• CMIT Solutions delivers solutions that include proactive IT maintenance &monitoring, advanced cybersecurity, future-focused infrastructure, remote workforce enablement

Konica Minolta Named a Leader in Worldwide Print for the Distributed Workforce by IDC MarketScape

• Named a “Leader” in the IDC MarketScape: Worldwide Print for the Distributed Workforce 2022 Vendor Assessment
• study assessed “the strategies and capabilities of the major office printing vendors to support an increasingly distributed workforce on a worldwide basis”
• We anticipate that work from home will be more normalized in the future, even with the passage of the pandemic and its substantive business impact.”
• Download a copy of the IDC MarketScape: Worldwide Print for the Distributed Workforce 2022 Vendor Assessment here.

IBM acquires Azure consulting firm Neudesic

• Neudesic’s consultants in the US and India deliver digital transformation services
• IBM will roll the firm into its hybrid cloud business within its IBM Consulting division
• Gartner projects a $200 billion market for cloud managed services and consulting by 2024

Spectrum Enterprise Enhances Managed Network Edge Solution with Remote Access and Multi-Cloud Connectivity Options

• Announced three new enhancements to Managed Network Edge (MNE), a managed network solution based on the Cisco Meraki cloud-based platform
• MNE enhancements which include Remote Access, Teleworker and Virtual Edge, make it easier for network users to have access to their corporate network
• Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions

The 20 Coolest Endpoint And Managed Security Companies Of 2022: The Security 100

• Endpoint security solutions protect the network and the entry-points that bridge internal data with externally connected devices such as laptops and smartphones

Buchanan Technologies Recognized on CRN's 2022 MSP 500 List

• Announced today that CRN^®, a brand of The Channel Company, has named Buchanan Technologies to its Managed Service Provider (MSP) 500 list in the Elite 150 category for 2022
• Annual MSP 500 list is divided into three sections: the MSP Pioneer 250, MSP Elite 150, and the Managed Security 100
• Established in 1988, Buchanan Technologies is an award-winning managed services provider offering innovative IT services and customized solutions

Will the Great Resignation Drive a Managed Services Renaissance?

• Many are turning to managed service providers to fill the gap
• “On one hand enterprises want to move faster, and then on the opposite they just don’t have the people and skills to do it,” IDC analyst Leslie Rosenberg told SDxCentral

Hackers attack fax boards in MFPs?

• Article published in Information Security Buzz newsletter
• Details how hackers can execute a “faxploit”
• Fax lines are not protected by firewalls
• Send malicious code across phone line which contain a script that runs on MFP and takes control
• Then gain entry onto network to steal data and/or load malware

Kofax wins award

• Award from PrintIT Reseller magazine
• Received the Best Workflow App award for ControlSuite

Fujitsu ships new scanner

• Launched the fi-8170 high speed scanner
• 140ipm or 70opm top scan speed
• Scans both sides of original at same time
• Uses contact image sensor (CIS) technology
• 600x600dpi
• Max scan size of 14”W x 240”L
• Document feeder holds up to 100 originals
• Ultrasonic double feed detection
• USB & 10/100/1000BaseT ports
• MSRP not published

Toshiba Cloud Service Simplifies & Secures Printing for Modern Workforces

• Toshiba launches cloud-based MPS - New Encompass Managed Print as a Service (MPaaS)
• Real-time order tracking
• Service requests
• Usage reports
• Analytics dashboard
• Automated supply replenishment
• Print fleet assessment tool

Comms Group acquires Queensland managed service provider onPlatinum

• Comms Group Limited, has acquired onGroup Holdings Pty Ltd, trading as onPlatinum
• onPlatinum has over 600 customers through QLD and NSW, lifting the Comms Group global customer base to more than 5,000 customers
• Strengthens Comms Groups ability to provide a complete and integrated solution set to customers across data, voice, managed services and print requirements

Vector Choice Technology Solutions Acquires Jobecca Technology Group - Digital Journal

• Has acquired Jobecca Technology Group, an MSP based in Philadelphia, PA
• Official announcement came January 14, 2022
• Acquisition of Jobecca Technology Group fits into Vector Choice’s strategy of becoming a national managed IT and security services provider

Microsoft Windows 11 printing issues

• Article published in Tech Advisor magazine
• Recently published update, KB5010414, apparently can cause printing problems
• Can also cause overheating CPUs
• New version due out by end of February

directprint.io announces new intuitive user interface

• developments include updates to its universal print driver and redesigned UI
• integration with Azure AD sees the launch of the platform on the Azure AD Marketplace
• introduced a brand new user interface (UI) designed to ensure a more intuitive, seamless and straightforward customer experience (CX)
• James Gilmore, Head of Product and Design at directprint.io, said: “Our new universal print driver is compatible with all the leading printer/MFP makes and models, new and old. It can be remotely deployed and supports single sign-on with Google and Microsoft, allowing for truly zero-touch deployment. With these latest enhancements to the client application’s UI, we’ve made it much easier for end-users to auto install available printers on their devices, access advanced features such as secure pin release and finishing options such as punching, stapling, booklet creation, etc. and, benefit from automatic updates without IT intervention.”

Ricoh welcomes Phil Casale to lead eDiscovery Sales and empower the future of Legal Service Delivery

• Announced the appointment of Phil Casale, Director, eDiscovery Sales, Ricoh USA, Inc
• Casale was Chief Information Officer at an esteemed Am Law 200 firm

Cybersecurity Notes

• Avita Health System of Ohio notified an unknown of patients that their PHI may have been exposed after a cyber attack.
• South Shore Hospital of Chicago, IL notified 115,670 patients that their PHI was exposed after cyber attack
• Philadelphia Fight Community Health Centers notified 15,000 patients that their PHI was exposed after cyber attack
• La Posada of Green Valley, AZ notified an unknown number of patients and employees that their PHI was exposed after malware incident
• Priority Health of Grand Rapids, MI notified an unknown number of patients that their PHI was exposed after cyber attack
• Medcity News published article reporting on growing problem of healthcare workers illegally accessing the PHI if patients they are interesting in dating
• Family Christian Health Center of Harvey, IL notified 31,000 patients that their PHI was exposed after ransomware attack
• Comprehensive Health Services of Cape Canaveral, FL notified an unknown number of patients that their PHI was exposed after cyber attack
• The Fertility Institute of New Orleans, LA caused a lot of PHI to be faxed to wrong number when it published the wrong number on its website
• National Math & Science Initiative of Dallas, TX notified 191,255 students that their info was exposed after cyber attack
• CaptureRx of San Antonio, TX paid $4.75 million to settle lawsuit regarding a breach
• Inmediata Health Group of Puerto Rico paid $1.12 million to settle lawsuit regarding cyber attack caused breach
• Williamsville Central School District of New York notified an unknown number of students that their info was exposed after cyber attack
• Sunshine Health Medicaid program in Florida notified “thousands” of parents that their children’s claims are delayed due to “software glitch”
• Morley Companies of Saginaw, MI notified an unknown number of customers that their info was exposed after cyber attack