IT, MSP & MSSP Industry Notes

Sponsored by

March 19th, 2023

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Lead for Information Technology & Software Assessment

Check Point Software Technologies Introduces Infinity Global Services for End-to-End Cyber Resilience

• introduced Infinity Global Services, a new security solution
• new service will expand Check Point’s end-to-end security services across thirty areas
• “Customers are looking to consolidate and simplify their cybersecurity solutions – which makes the new Check Point Infinity Global Services offering so exciting,” said Paul Solomon, Managed Cyber Services, Softcat Ltd.
• Is a provider of cyber security solutions to corporate enterprises and governments globally.

KT Connections is a 2023 Managed Service Provider Awards Winner

• announced today their reception of the 2023 Managed Service Provider 500 award
• CRN also named KT Connections to its Managed Service provider list in the Pioneer 250 category for 2023
• CRN’s MSP 500 List identifies the industry-leading service providers in North America who are driving a new wave of growth and innovation for the channel
• KT Connections delivers services such as Complete Managed IT, Cybersecurity & Firewall Suite, Physical Surveillance/Door Access/Alarm Monitoring, Telecommunications, IT Infrastructure, Conference & Smart Rooms, and Technology Consulting

Cybersecurity Notes

• The White House stated it is giving U.S. federal agencies 30 days to delete TikTok app from all government issued mobile devices, due to fears that the Chinese government could use the Chinese app to steal data
• Russell County Hospital of Kentucky stated that it will spend $2.5 million to implement solution to protect itself from future ransomware attacks.
• Minneapolis Public Schools of Minnesota notified an unknown number of students that their info was exposed after ransomware attack
• Los Angeles Unified School District of California notified 2,000 students that their info was exposed ransomware attack
• Pipefitters Local 537 Union Health of Massachusetts notified 3,000 members that their PHI may have been exposed after cyber attack
• Bridgewater-Raritan Regional School District of New Jersey notified 3,909 students that their info was exposed after a cyber attack
• More here

NeoSystems Recognized as Industry-Leading Managed Service Provider by CRN

• named NeoSystems to its Managed Service Provider (MSP) 500 list in the Elite 150 category for 2023
• CRN's annual MSP 500 list identifies the industry-leading service providers in North America who are driving a new wave of growth and innovation
• annual MSP 500 list is divided into three sections: the MSP Pioneer 250, recognizing companies with business models weighted toward managed services and largely focused on the SMB market; the MSP Elite 150, recognizing large, data center-focused MSPs with a strong mix of on- and off-premises services; and the Managed Security 100, recognizing MSPs focused primarily on off-premises and cloud-based security services

Cloudrise ranks among top managed service providers

• reported on the businesstimes.com
• Cloudrise, a data security firm headquartered in Grand Junction, has been named to the Managed Service Provider 500 list for 2023
• Cloudrise has been included in the Security 100 category for cloud-based services for the past two years.

Leading IT and Cybersecurity Solutions Provider, AccountabilIT, awarded ..

• recently recognized with the Solutions Partner for Modern Work Designation by the Microsoft Partner Network program
• The Cloud Solutions Partner program, launched on October 3, 2022, replaces the Microsoft Partner Network Gold and Silver designations, establishing a higher bar for recognition as a Microsoft Partner
• AccountabilIT (AIT) is a managed IT & cybersecurity firm headquartered in Arizona

Visionet Recognized as a 2023 Top Managed Service Provider by CRN

• announced that CRN®, a brand of The Channel Company, has named Visionet to its Managed Service Provider (MSP) 500 list in the Elite 150 category for 2023
• CRN Elite 150 list recognizes leading managed service providers that have demonstrated their ability to deliver top-tier services to their clients while adapting to the ever-changing technology landscape
• MSP 500 List for 2023, curated by CRN, is organized into three categories: The Security 100, the Pioneer 250, and the Elite 150. The Elite 150 category highlights businesses that offer a comprehensive portfolio of managed services for midmarket and enterprise customers. The MSP 500 list is featured in the February 2023 issue of CRN

Ricoh has another security issue

• bulletin issued regarding security vulnerability with the SP 330dn printer series
• vulnerability could allow hacker to gain control and access network
• new firmware available to resolve issue

Lock in on Cyber Security with ARCOA

• customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
• identifying assets that are usually passed over and often have significant value

Document management solutions growth

• Research published by Comtex
• Total money spent on document management solutions hit $5.31 billion in 2020
• Expected to grow to $8.94 billion by 2027
• 4% CAGR (cumulative annual growth rate)

HP upsets some of its customers

• Many current users of HP-branded products are venting their frustration as apparently a new firmware release from HP blocks the use of non-HP cartridges in some of its printers and MFPs
• New “dynamic security” feature communicates with the security chip on the cartridges
• Apparently cancels printing entirely until customer installs a new genuine HP cartridge

Lexmark Printers at Risk: New Vulnerability! Multiple vulnerabilities reported

• Lexmark Security Advisories vom 2023-03-12 (13.03.2023)
  For more information, see: https://publications.lexmark.c...s/CVE-2023-26063.pdf
• Lexmark Security Advisories vom 2023-03-12 (13.03.2023)
  For more information, see: https://publications.lexmark.c...s/CVE-2023-26064.pdf
• Lexmark Security Advisories vom 2023-03-12 (13.03.2023)
  For more information, see: https://publications.lexmark.c...s/CVE-2023-26065.pdf
• Lexmark Security Advisories vom 2023-03-12 (13.03.2023)
  For more information, see: https://publications.lexmark.c...s/CVE-2023-26066.pdf
• Lexmark Security Advisories vom 2023-03-12 (13.03.2023)
  For more information, see: https://publications.lexmark.c...s/CVE-2023-26067.pdf
• Lexmark Security Advisories vom 2023-03-12 (13.03.2023)
  For more information, see: https://publications.lexmark.c...s/CVE-2023-26068.pdf
• Lexmark Security Advisories vom 2023-03-12 (13.03.2023)
  For more information, see: https://publications.lexmark.c...s/CVE-2023-26069.pdf
• Lexmark Security Advisories vom 2023-03-12 (13.03.2023)
  For more information, see: https://publications.lexmark.c...s/CVE-2023-26070.pdf

Lexmark partners with etherFAX solution

• Lexmark is part of Ninestar of China
• etherFAX services now built-into firmware of every Lexmark MFP
• customers can send documents to millions of etherFAX’s connected endpoints

IT, MSP & MSSP Industry Notes

Sponsored by

March 3d, 2023

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Lead for Backup as a Service (BaaS) & Disaster Recovery as a Service (DRaaS)

Atlantic, Tomorrow’s Office Acquires ACP Technologies

• acquires ACP Technologies to expand their managed services and imaging business in the New York and Texas
• Founded in 1997, ACP is headquartered in West Seneca, NY with locations in Rochester, NY and San Antonio, TX
• ACP provides a portfolio of managed IT, cybersecurity and cloud services to clients
• 9th acquisition for Atlantic
• Atlantic, Tomorrow’s Office was founded in 1959 as Atlantic Photocopy

Check printer, This oft-neglected device can be a gateway to cyberattack

• Reported on NJBIZ
• Cybersecurity Ventures predicted that the global annual cost of cybercrime will reach $8 trillion in 2023
• Often overlooked is the multifunctional printer
• Cybernews targeted 50,000 printers
• They were able to hijack nearly 28,000

Cybersecurity Notes

• Department of Defense notified an unknown number of service personnel that their info was exposed
• Los Angeles Public School District of California notified “thousands” of students that their PHI was exposed
• Lehigh Valley Health Network of Pennsylvania notified an unknown number of patients that their PHI may have been exposed

Consilient launches its Federated Learning RegTech solution to market

• claims to be the first-ever FL solution for financial crime detection and prevention
• enables banks and financial institutions to detect high-risk entities and behaviours by sharing insights

Docugraphics Acquires IT Services Provider

• acquired Custom Cloud Solutions, a Columbia, SC based Managed IT & Cloud Solutions provider
• CCS was started in 2015, as the premier cloud solutions provider for businesses across the United States
• Headquartered in Charleston, SC, Docugraphics has been a leader in the office equipment industry
• Docugraphics serves the Carolinas and Georgia

Sourcepass Joins Bridgepointe Technology's Supplier Network for Providing IT and Cyber Security Services

• joins the supplier network of Bridgepointe Technologies, a technology advisory firm
• will provide our joint clients with a broad suite of technology products and services
• Bridgepointe Technologies is a tech advisory firm, helps mid-market and enterprise companies bridge the gap between tech investments and business results
• Founded in 2020 by Chairman & CEO Chuck Canton, VP of Strategy and Execution Bruce Simms, and VP of Strategic Alliances Roli Points

What Is Managed Detection and Response (MDR)? Ultimate Guide - Datamation

• Reported on datamation.com
• Managed detection and response (MDR) adds an additional layer of protection and elevates the security postures of organizations

Huawei Launches the Digital Managed Network Solution to Boost New Growth for Carriers ...

• launched the Digital Managed Network Solution and products for carriers' B2B services
• help carriers seize digital transformation opportunities and boost new growth
• Solution provides digital managed network capabilities and rich product portfolios, helping carriers transform from ISPs to MSPs

Lock in on Cyber Security with ARCOA

• customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
• identifying assets that are usually passed over and often have significant value

Nationwide Managed Office Provider, Novatech, Announces its Partnership with DocuWare

• announce its expanded partnership w/ DocuWare, a global leader in Enterprise Content Management (ECM) software solutions
• alliance will enable Novatech to expand its ECM capabilities and deliver a suite of Document Management solutions
• "The team at Novatech are professional and passionate and these are the qualities that will make them such an excellent Partner," stated David Reinert, Regional Sales Director at DocuWare
• Founded in 1998, Novatech, Inc. is a nationwide business technology provider
• Headquartered in Germany & the US, DocuWare provides document management and workflow automation solutions

EPlus Recognized on CRN's 2023 Managed Service Provider 500 List in Elite 150 Category

• announced that CRN®, a brand of The Channel Company, has named ePlus to its Managed Service Provider (MSP) 500 list in the Elite 150 category
• ePlus Managed Services help enterprises proactively control their IT infrastructure
• CRN's annual MSP 500 list identifies the industry-leading service providers in North America
• MSP 500 list will be featured in the February 2023 issue of CRN and online at crn.com/msp500

Loffler Companies Named to CRN's 2023 MSP 500 Pioneer 250 List for Excellence in Managed IT Service

• has been named to the 2023 Managed Service Provider (MSP) 500 list in the Pioneer 250 category by CRN®
• CRN’s annual MSP 500 list identifies the industry-leading service providers in North America
• The MSP Pioneer 250 recognizes companies with business models weighted toward managed services and largely focused on the SMB market
• Loffler Companies provides the most comprehensive business technology solutions in the country

MPS market growth predicted

Research published by Technavio inc.

• Managed print services market to grow at CAGR (cumulative annual growth rate) of 4.7%
  • Will grow by $6.99 billion by 2027
• BlueWeave Consulting expects MPS market to reach $78.4 billion by 2029
  • CAGR of 9.4%

Cloud fax solution sales to boom

Study published by Research Reports World

• Global cloud fax solution market reach $650.68 million in 2021
• Expected to grow at CAGR (cumulative annual growth rate) of 12.93%
• Will reach $1.349 billion by 2027
  • (growth driven by the 8/2/2022 FCC ruling and the 10/6/2022 HHS healthcare rule)

IT, MSP & MSSP Industry Notes

Sponsored by

February 19th, 2023

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Lead for IT Services (College)

ATSG Recognized on CRN's 2023 MSP 500 List

• announced that CRN^®, a brand of The Channel Company, has named ATSG to its Managed Service Provider (MSP) 500 list in the Elite 150 category for 2023
• CRN's annual MSP 500 list identifies the industry-leading service providers in North America
• The MSP Elite 150 recognizes large, data center-focused MSPs with a strong mix of on- and off-premises services
• 2023 marks the seventh consecutive year that ATSG has placed on the MSP 500 list

Verito Technologies Expand in Managed IT Service Segment, Target 100% Y-o-Y Growth in ...

• Verito to grow further into the Managed IT services
• Globally, the managed services market is projected to grow at a CAGR of 7.9% to reach the mark of US$354.8 billion by 2026
• Major factors driving this growth are the lack of skilled IT professionals on regional scales, higher demand for secure IT infrastructure since the occurrence of the pandemic, and cost reduction

Logically Recognized on CRN's 2023 MSP 500 List

• The Channel Company, has named Logically to its Managed Service Provider (MSP) 500 list in the MSP Elite 150 category for 2023
• CRN's annual MSP 500 list identifies the industry-leading service providers in North America
• The MSP Elite 150 recognizes large, data center-focused MSPs with a strong mix of on- and off-premises services
• Logically is a national Managed Security Services Provider (MSSP) and Managed Service Provider (MSP)

Here Are The Emerging Technology Areas That MSP 500 Execs See Offering The Biggest ...

• Reported on CRN.com
• CRN MSP 500 asked top managed service provider executives to tell us which emerging technology areas they saw as providing the biggest opportunity in 2023
• What 20 had to say MSP 500 Execs See

Intellinetics Completes Digital Conversion of Vital Records for Garden City, Michigan

• announces that Garden City, Michigan has successfully digitized its historical vital records with Intellinetics Document Scanning Services
• new process facilitates quicker and easier fulfillment of vital records requests
• Intellinetics, Inc. is a digital transformation solutions provide

SmartVault Accelerates Strategic Growth Initiatives with Expansion of Its Executive Team

• announce that Bryan Brorsen, Vice President of Sales and Jonathan Young, Vice President of Marketing have joined its executive team
• Bryan Brorsen, Vice President of Sales, will lead SmartVault’s sales team
• Jonathan Young, Vice President of Marketing, joins SmartVault from Cart.com
• SmartVault, is a provider of cloud-based document management and secure client portals for accountants

Accenture Named a Leader in Cloud Migration and Managed Services in Asia Pacific by ...

• named as a Leader in 'The Forrester Wave: Cloud Migration And Managed Service Partners In Asia Pacific, Q4 2022
• Forrester Wave report includes a comprehensive 27-criteria assessment of the 14 top cloud migration and managed service providers in Asia Pacific across three high-level categories: 'Current Offering'; 'Strategy'; and 'Market Presence.' Accenture received the highest scores in all three categories

Pharos Achieves ISO 27001 Certification

• announced it is an ISO/IEC 27001:2013 certified provider whose Information Security Management System (ISMS) has received third-party certification from the International Standards Organization
• Pharos Systems International, is a cloud services and technology company specializing in print management software

Lock in on Cyber Security with ARCOA

• customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
• identifying assets that are usually passed over and often have significant value

CDI Recognized on CRN's 2023 MSP 500 List

• named CDI to its Managed Service Provider (MSP) 500 list in the Elite 150 category for 2023
• CRN's annual MSP 500 list identifies the industry-leading service providers in North America
• The MSP Elite 150 recognizes large, data center-focused MSPs with a strong mix of on- and off-premises services

Windstream Enterprise Delivers North America’s First and Only Comprehensive Managed Security Service Edge (SSE) Solution with Cato Networks

• announced North America’s first comprehensive managed Security Service Edge (SSE) solution powered by Cato Networks
• SSE is cloud-native, it can be deployed within days
  • Secure Web Gateway (SWG)
  • Firewall as a Service (FWaaS)
  • Zero Trust Network Access (ZTNA)
  • Cloud Access Security Broker (CASB)
  • Next-Gen Anti-Malware (NGAM)
  • Managed Detection & Response (MDR)
  • Data Loss Prevention (DLP)
  • Intrusion Prevention System (IPS)

DOYB Technical Solutions Specializes in Managed IT in Fayetteville and McDonough, Georgia

• DOYB Technical Solutions provides various computer, network, and cloud-based services for businesses in multiple industries, including legal, healthcare, finance companies, and government contractors

Melbourne Airport engages KPMG for managed IT services

• selected KPMG to manage application services across its newly implemented Microsoft Dynamics core technology platform
• will support Melbourne Airport's Microsoft Dynamics implementation across financials, supply chain, sales, customer service and marketing

Global Managed Services Provider AireSpring Announces Partnership with Jenne

• announced a partnership with Jenne Inc., one of the nation’s premier value-added technology solutions distributors and cloud services brokerages
• AireSpring to expand its managed IT services and cloud solutions offerings to a wider range of customers
• also provide Jenne's partners with access to AireSpring's advanced technology and expertise

IT, MSP & MSSP Industry Notes

Sponsored by

February 5th, 2023

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Lead for Backup Disaster Recovery Services

API Security Reference Guide Provides Important Security Information for Businesses on Data Privacy Day

• announces five pillars for API Security
  • confidentiality
  • availability
  • authentication/authorization
  • integrity
  • audit
• Sensedia supports companies to become more digital, connected and open through a technology platform and expertise in APIs and Microservices

InterVision Expands Its Managed Cloud and Security Services Portfolio

• announced new offerings: Managed Cloud Services (MCS) for AWS and Azure cloud environments and Penetration Testing as a Service (PTaaS) powered by RedSpy³⁶⁵
• services offer enhanced and expanded cybersecurity designed to address current business and resilience concerns
• InterVision, is an information technology (IT) managed services provider

Acronis Announces Sponsorship of MSP EXPO Florida 2023

• announced that it will be a gold sponsor at the MSP EXPO, held February 14-17, 2023 at the Broward County Convention Center in Fort Lauderdale, Florida
• Collocated with ITEXPO, #TECHSUPERSHOW MSP EXPO is The Premier Conference and Networking Summit for MSPs

• Acronis at MSP EXPO at booth 735 to learn more about the company’s unified data protection and cybersecurity solutions
• Registration for MSP EXPO is now open. Use code “Acronis25”, or the following link, for 25% off #TECHSUPERSHOW All Access Superpass: https://www.tmcnet.com/scripts/events/registration.aspx?theplan=ITMSP0223-AS&sc=Acronis25
• Acronis unifies data protection and cybersecurity to deliver integrated, automated cyber protection

Kaseya increases channel commitment with boost to MDF and headcount

• Reported on computer weekly
• “Since the Datto acquisition, we’ve been building on their highly successful Global Partner Programme to extend its benefits across all of Kaseya,” said Kaseya CEO Fred Voccola

Lead for Information Technology Support Services

Quocirca on use of cloud computing

61% of business expect to be fully or mostly using the cloud for their IT infrastructure by 2025

• Up 27%
• 20% are deemed cloud leaders by moving all to the cloud
• 49% of cloud leaders expect a decline in print
• 28% of cloud laggards (those who do not use cloud) expect a decline in print
• Sustainability and cost savings are top two motivating factors to move to cloud

Square 9 to add AI to solution

Square 9 Software of Connecticut, is maker of Softworks document management solutions

• Launched TransformAI, which captures data from documents by intelligently discerning the identity and location of information on each page
• Completely forgoes use of template-based data extraction
• Reduces number of human touch points necessary to capture info

Aptum Earns Microsoft Azure Expert Managed Service Provider Recognition

• announced it has been recognized by Microsoft as an Azure Expert MSP
• Aptum, is a hybrid multi-cloud managed service provider (MSP)
• designation identifies Aptum as a qualified global partner to deliver Azure solutions to customers

Sharp ships new color MFPs with AI

Now offering the BP-70C and BP-50C series

• BP-70C65 (65ppm), BP-70C45 (45ppm) have document feeder that holds up to 300 originals
• • Scans both sides of original at same time
  • Top scan speed of 280ipm or 140opm
  • Motion sensor to detect user approach and activates MFP
  • Optional double feed detection kit
• BP-50C26 (26ppm), BP-50C31 (31ppm), BP-50C36 (36ppm), BP-50C45 (45ppm) and BP- 50C55 (55ppm) have document feeder that holds up to 100 originals
• • Traditional reversing document feeding
  • Top scan speed of 80opm

Lock in on Cyber Security with ARCOA

• customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
• identifying assets that are usually passed over and often have significant value

directprint.io adds new feature to its serverless print management solution

• io has added a brand new internal directory to its serverless print management solution
• makes it easier for customers to seamlessly take print to the cloud
• Designed to complement existing support for Microsoft Azure AD and Google Workspace

Proof that cybersecurity is growing in importance

Thoma Bravo, a private equity company, announced it will spend $1.3 billion to buy Magnet Forensics

• Based in Waterloo, Canada, markets suite of digital forensic tools and incident response solutions
• Has already acquired Ping Identity, SailPoint, Sophos, Imperva, LogRhythm, AppOmni, Proofpoint and
  Venafi

iCoreConnect Inc. Announces Appointment of Two Leading Industry Executives to Its Board of Directors

• announced the appointment of Kevin McDermott, SAP, and Harry Travis, The Travis Group, to the company’s Board of Directors
• iCoreConnect, Inc., is a cloud based Software-as-a-Service (SaaS) company with an enterprise and healthcare workflow platform
• Kevin McDermott has been with SAP for 19 years and presently is Head of North American Channel Sales for SAP.
• Harry Travis is President of The Travis Group. Prior to forming his company, Harry was Senior Vice President, Member Services Operations at CVS Caremark

MSP & MSSP, IT Industry Notes for January 30th, 2023

Sponsored by

January 30th, 2023

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Lead for Backup Disaster Recovery Services

Iron Bow Technologies Announces Acquisition of GuardSight, Inc. to Bolster Cybersecurity Portfolio

• announced it acquired GuardSight Inc., a cybersecurity operations as a service (SECOPS), and managed detection and response (MDR) company
• will enhance Iron Bow’s existing cybersecurity solutions portfolio
• Iron Bow Technologies is an IT solutions provider
• GuardSight is a provider of specialized cybersecurity management services for SMBs and large enterprises

CRITICALSTART® Announces Availability of Managed Detection and Response Service for ...

• announced the availability of its MDR service offering for Trend Micro Vision One customers
• Critical Start will provide Trend Micro customers 24x7x365 monitoring

US Presidents Facing Scrutiny on Documents

• Reported on VAOnews
• Former Vice President Mike Pence joined the club of top officials mishandling classified documents
• The Presidential Records Act of 1978 governs the official records of presidents and vice presidents after January 1981 and transfers the legal ownership of those records from private to public under the management of the National Archives and Records Administration
• Lawyers for Pence said a "small number" of classified documents were found at his home in Indiana last week
• Some observers say that while officials must deal with classified materials more carefully, the U.S. government system suffers from rampant over classification.

Lexmark warns of RCE bug affecting 100 printer models, PoC released - Bleeping Computer

• Lexmark released security firmware update to fix a severe vulnerability that could enable remote code execution (RCE)
• Vulnerability on more than 100 models
• Lexmark says that the vulnerability is not under active exploitation at this time
• security issue is tracked as CVE-2023-23560
  • severity rating of 9.0
  • is a server-side request forgery (SSRF) in the Web Services feature of Lexmark devices

Lead for IT Services IV&V Services

DMI ANNOUNCES ACQUISTION OF SIMPLEX MOBILITY

• announced today that it has acquired Simplex Mobility (“Simplex” or the “Company”)
• Simplex is a provider of asset and expense management software
• DMI has a footprint in over 78 countries and more than four million devices under management
• DMI will disrupt the market with a first-ever, fully-packaged managed service offering that goes beyond mobile and allows customers to manage, monitor, and transform their assets, inventory, and expenses through one seamless experience,” said Rocky Thurston, Chief Operating Officer at DMI

How Microsoft could use ChatGPT to supercharge its products

• Reported on CNN.com
• Microsoft has investing billions in the creator of ChatGPT
• made available in late November, ChatGPT has been used to generate original essays, stories and song lyrics in response to user prompts
• Some CEOs have even used it to write emails or do accounting work
• integrating the chatbot tool could make its core software products more powerful

ISG predicts worldwide growth of 17% in XaaS and 5% in managed services in 2023

• Information Services Group’s (ISG), a global technology research and advisory firm, has released its latest state-of-the-industry report
• report findings reveal a decline in cloud services spending across the Asia Pacific region
• In the fourth quarter, Asia Pacific’s Information Services Group Index™ saw a 33% decline in total average contract value (ACV) for managed services and cloud-based anything-as-a-Service (XaaS) to US $3.4 billion

Arctic Wolf Boosts Cyber Incident Response With New Offering For Partners

• Reported on CRN.com
• Arctic Wolf Wolf unveiled a new offering that will allow partners to more easily supply their customers with rapid cyber incident response services
• one solution provider executive told CRN will be a “game-changer” for the partner’s cybersecurity business
• Arctic Wolf unveiled the launch of a retainer option for its cyber incident response services, which partners can provide to their customers, including as part of a managed services package

Lock in on Cyber Security with ARCOA

• customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
• identifying assets that are usually passed over and often have significant value

directprint.io to showcase its cloud print management solution at the 2023 TCEA Convention & Exposition

• io announced attendance at the Texas Computer Education Association (TCEA) 2023 Convention & Exposition
• On January 30 and February 2 at the Henry B. González Convention Center, San Antonio, Texas
• cloud print management company will be showcasing how its serverless solution makes it easy to centrally manage printing devices and printing
• io is a Chrome Enterprise Recommended partner
  • specializes in print management for Chromebooks
  • platform is the most integrated Google Workspace print management solution on the market
  • is deployed in K-12 schools and districts across North America

CyanGate Launches Salesforce Desktop App Synchronization With S-Drive Document ...

• announced the launch of the new Desktop App for S-Drive
• • document management solution for Salesforce.com
  • • can now browse, update, delete, and upload new documents without the need to work directly in Salesforce
• Salesforce Desktop App Benefits
• • Streamline access to files within any desktop app.
  • Increase efficiency by not having to download and upload files.
  • Simplify native file and folder management organized in a familiar "Explorer" type view.
  • Improve compliance and control of files across the desktop.

Open Cybersecurity Alliance Adds Indicators of Behavior (IoB) Sub-Project

• announced today that it has accepted the Indicators of Behavior (IoB) Working Group (WG) as a sub-project
• OCA IoB brings together like-minded stakeholders in the cyber threat intelligence community
  • to collectively focus on patterns of behavior associated with malicious cyber activity
  • understanding the behavior patterns, innovative solutions can be developed to enable shared behavior sets

MSP & MSSP, IT Industry Notes for January 22nd, 2023

Sponsored by

January 16th, 2023

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Cybersecurity Notes (new)

Managed service player wants to become known for security, and has made an acquisition to support that ambition

• Manchester-based IT consultancy firm Intechnica Holdings was snapped up by US player Crosslake Technologies
• followed by Abacus Group, which has operations across the US and London, bolstering its security position by picking up Gotham Security and its parent company, GoVanguard
• Reported on computer weekly

Riverside CA Managed IT Solutions/ Outsourcing - Small Business Service Launched

• Launches 24/7 remote helpdesk & tech supprt
• Provides 24/7 remote helpdesk and tech support, cloud services, and data backup and recovery

SecuriThings and Convergint Strengthen Partnership to Power Convergint's Service Centers

• strengthened its partnership with Convergint
• launch of a new remote managed services offering for customers to ensure physical security devices perform consistently, reliably, and securely over their entire lifecycle
• Convergint has established nine Convergint Service Centers across the globe to ensure coverage 365/24/7 with real-time data and remote automation capabilities using the SecuriThings Managed Service Platform

Logically Announces Joshua Skeens as CEO

• announced that Joshua Skeens has been named as CEO
• previously held the position of Logically's COO
• Skeens joined Logically in 2021 through the acquisition of Cerdant, Inc., an MSSP, where he served as the COO and CTO

Square 9 Softworks Ventures into Artificial Intelligence With New AI Capture Product

• new offering, titled TransformAI (TAI), captures data from documents by intelligently discerning the identity and location of information on each page and completely forgoes the use of template-based data extraction
• TAI is also fully compatible with the modular workflow system Square 9 has developed for its document capture platform
• “This is game-changing technology,” says Stephen Young, Square 9’s President and CEO. “The speed and accuracy of this product and the fact that customers aren’t limited to templates makes it an extremely alluring option for capturing Accounts Payable documents.”

Kyocera UK highlights increase in cyberattacks

• Japanese-based business Kyocera has expanded its security capabilities with the launch of a new software solution in response to increased global cyberattacks
• announced a new solution, a comprehensive Managed End-Point Detection & Response (M-EDR) offering for businesses to strengthen security
• reported on print monthly

Quadient Expands Impress Platform in Ireland with Cloud-Based Document Delivery ...

• announced the arrival of Quadient^® Impress Distribute in Ireland, a cloud-based multi-channel document delivery solution
• supports small and medium businesses (SMBs) in moving towards digital processes
• Quadient^® Impress Distribute fully integrates with other modules of Quadient^® Impress.
• Quadient^® Impress Distribute, the Impress platform helps SMBs in Ireland effectively manage the transition to digital

Lock in on Cyber Security with ARCOA

• customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
• identifying assets that are usually passed over and often have significant value

Why We Need To Prioritize Digital Transformation – Even in a Downturn

• Digital transformation is one of the most significant trends to have emerged in recent years
• major topic of discussion at this year's World Economic Forum Annual Meeting
• Expedited by the pandemic, companies across industries and regions sped up their adoption of digital and intelligently connected solutions
• Reported on World Economic forum

Riverside CA Data Disaster Recovery/Small Business IT Management Services Launch

• recently updated their information backup and disaster recovery services, offering to protect small businesses and organizations from data loss and network failure
• Biztek Solutions, Inc., a managed IT service provider (MSP) based in Riverside, CA

GTT Unveils New Brand Focused on “Making Exceptional Possible” for Its Customers

• announced today that it has unveiled a new brand identity
• underscores its focus on achieving exceptional outcomes for customers

Middle Township, New Jersey Pursues Digital Transformation

• transition from paper to digital processes is underway in Middle Township, New Jersey
• local officials have sought greater efficiency in municipal operations and constituent services
• township recently partnered with GovPilot, a Manasquan, New Jersey based provider of cloud-based government management software

Aptum to Acquire CloudOps to Expand its Multi-Cloud Managed Services

• Aptum, a hybrid multi-cloud managed service provider, is acquiring CloudOps
• CloudOps, a Montreal, Canada-based cloud consulting, managed services and software company
• Reported on database

MSP & MSSP, IT Industry Notes for January 16th, 2023

Sponsored by

January 16th, 2023

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Cybersecurity Notes (new)

• Lake Charles Memorial Health System of Louisiana notified 269,752 patients that their PHI was exposed after cyber attack
• The federal government issued warning to the US healthcare industry about the threat of Clop ransomware group
  • reportedly been infecting files that look like medical documents and subsequently requesting medical appointments in hopes of getting victims to open the malicious files
  • successor of CryptoMix ransomware, which is believed to have been developed in Russia

Vijilan Joins CrowdStrike Powered Service Provider Program to Deliver Managed EDR and ...

• announced it has become a CrowdStrike Powered Service Provider (CPSP) partner
• will deliver managed endpoint detection and response (EDR) and managed observability services powered by the CrowdStrike Falcon
• Vijilan was founded in 2014 as a U.S.-based LLC specializing in cybersecurity threat management

Lee & Thompson selects NetDocuments for cloud-based document and email management

• announced that Lee & Thompson selected NetDocuments as its new Document Management System (DMS)
• Verlata Consulting, one of NetDocuments’ Certified Services Partners, led the implementation and deployment project
• Lee & Thompson is one of the UK’s leading law firms for the media, technology and creative industries

Pulse Technology opening Indiana headquarters in Merrillville

• IT, Managed Print Services and other needs of businesses throughout the Midwest and beyond, will open a new location in Merrillville, Indiana
• CEO Chip Miceli confirmed that the company has purchased a 13,500 square foot building at 3801 E. Lincoln Avenue, Merrillville
• Merrillville building will serve as Pulse Technology’s new Indiana headquarters

EXEO Global Acquires Telistar Solutions and Builds up Capabilities in Managed IT

• successfully completed the acquisition of Telistar Solutions Pte Ltd (“Telistar”).
• acquisition of Telistar, an IT service solutions provider, allows EXEO Global to grow its capabilities in the space of managed IT services

Sharp’s parent to lose its biggest customer?

Foxconn, aka Hon Hai Precision of Taiwan, is parent of Sharp

• Foxconn’s largest customer, Apple Inc., is reportedly looking to move a substantial amount of its business from Foxconn to Luxshare Precision of Taiwan
• This would mean Foxconn would lose its monopoly on assembling Apple iPhone Pro models
• is apparently the result of the manufacturing disruption caused by Zero Covid policies enforced by Chinese government on Foxconn’s huge plant in Zhengzhou, China
• Foxconn’s shared declined 22% after the news broke

Quatrro Business Support Services Acquires Robust Network Solutions

• announces acquisition of California-based Robust Network Solutions ('Robust')
• Robust's managed IT services operations are headquartered in the Bay area, with an additional presence in New York City
• acquisition expands Quatrro's position as a leading provider for outsourced managed accounting & finance and IT services

Gartner Names Kroll a Representative Vendor for Managed Security Incident and Event Management

• announced that its Cyber Risk business has been named in the 2022 Gartner Market Guide for Managed Security Incident and Event Management (SIEM) Services
• 2022 Gartner Market Guide for Managed SIEM examines the types of organizations managed SIEM solutions are most suitable for and the range of capabilities available

Lock in on Cyber Security with ARCOA

• customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
• identifying assets that are usually passed over and often have significant value

Is chip shortage over?

Wall Street Journal article published an article which stated; “The world is now awash in chips”

• Claims that chipmakers and electronics makers now have an oversupply of chips
• “chip inventories are now at their highest level in over a decade”
• “good news for consumers who can get their hands on products from washing machines to laptops faster, and sometimes more cheaply than a year ago”
• Chipmakers expect sales of chips to double by 2030

Xerox Emirates partners with KOFAX to provide customers with intelligent automation solutions

• Xerox Emirates, expands their partnership with KOFAX in the UAE
• with KOFAX, a leading supplier of Intelligent Automation (IA) software
• “Kofax and Xerox Emirates build upon their strategic collaboration within the intelligent document processing industry with hyper intelligent automation solutions and deep industry experience that will greatly facilitate our combined customers’ digital transformation journeys.” said Chris Strammiello, Vice President Channel Sales at KOFAX.

High Wire Networks Secures 3-Year, $300,000 Managed Cybersecurity Services Contract Expansion for Global Aerospace Logistics Company

• secured an expanded three-year, $300,000 contract renewal to provide its Overwatch managed cybersecurity services for a global aerospace company
• High Wire Networks, Inc. is a provider of managed security and technology enablement services

MSP & MSSP, IT Industry Notes for December 11th, 2022

Sponsored by

November 6th, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Cybersecurity Notes

Microland Recognized as a Leader for the Third Consecutive Year in the 2022

• named as a Leader in the 2022 Gartner® Magic Quadrant™ for Managed Network Services
• recognized for its Ability to Execute and Completeness of Vision in this space
• solution suite called Microland Intelligent Network Experience (m.i.n.e.) provides wing-to-wing network services from consulting and assessment to transformation services as well as managed services

directprint.io partners with ASG Africa

• has named ASG Africa as its sole distributor in the Southern African Development Community (SADC) countries
• terms of the agreement, ASG Africa will distribute directprint.io’s feature-rich, software-as-a-service (SaaS) print management solution that allows users to quickly and effectively deploy, secure, control, and track print in the cloud
• io is a feature-rich, transparent SaaS offering that allows users to quickly and effectively deploy, secure, control and track print management

Synoptek Acquires Optistar Technology

• announced it has acquired Optistar Technology Consultants (“Optistar”), the technology services business division of The Vertex Companies, LLC (“Vertex”) with offices spanning New York, Boston, Denver, and Seattle
• acquisition allows Vertex to divest its technology services division, Optistar, while also securing a global technology services partner, Synoptek, to support future growth and automation
• Synoptek is a global business and technology consulting and advisory firm that helps companies envision, transform and evolve.

Infinidat Gains Momentum as a Storage Solution Provider of Choice for Cloud Services ...

• announced that the company has grown its business delivering enterprise storage solutions to cloud service providers (CSPs), managed service providers (MSPs) and managed hosting providers (MHPs) to 31% of Infinidat’s customer base
• CSPs, MSPs, MHPs and hyperscalers are providing Storage-as-a-Service (STaaS) for a fast-growing customer base that demands cyber resiliency and uninterrupted access to storage capabilities

Buchanan Technologies Announces the Strategic Merger of

• announced the strategic investment and merger of Infosenseglobal’s (ISG) Oracle technology and applications service line with Buchanan’s Applications Services business unit
• Buchanan Technologies, a provider of enterprise managed IT services
• deal closed on December 1, 2022.

Open Line Selects and Deploys Salt Security API Protection Platform to Enhance

• announced that Open Line NL, a supplier of managed cloud services and applications, has selected and deployed the Salt Security API Protection Platform
• Salt platform allows Open Line to offer services to its customers that quickly identify and block API attacks and remediate potential risks, ensuring the security of its customers' critical data and services
• Open Line is a supplier of managed cloud services
• alt delivers deep context with real-time analysis and continuous insights for API discovery, attack prevention, and shift-left practices

Konica Minolta Honored with 2022 ‘ASTORS’ Homeland Security Award

• announce it is the recipient of a Platinum 2022 ‘ASTORS’ Homeland Security Award from American Security Today (AST) for its FORXAI Secure Access solution
• FORXAI Secure Access (pronounced FOR-SIGH) enables automated, secure point-of-entry workflows that combine facial identification with mask detection, thermal temperature screening and tailgating
• American Security Today (AST), the ‘New Face in Homeland Security™’, is the premier digital media platform in the U.S. Homeland Security and Public Safety Industry, focused on breaking news and in-depth coverage of the newest initiatives and hottest technologies in physical & IT security on the market today

Signs of recession?

Article recently written by Nouriel Roubini, Professor of Economics at New York University, and Chief Economist at Atlas Capital Team

• “The mother of all economic crises looms, and there will be little that policymakers can do about it.”
• “The world economy is lurching toward an unprecedented confluence of economic, financial, and debt crises, following the explosion of deficits, borrowing, and leverage in recent decades.”
• “In the private sector, the mountain of debt includes that of households (such as mortgages, credit cards, auto loans, student loans, personal loans), businesses and corporations (bank loans, bond debt, and private debt), and the financial sector (liabilities of bank and nonbank institutions).”
• “In the public sector, it includes central, provincial, and local government bonds and other formal liabilities, as well as implicit debts such as unfunded liabilities from pay-as-you-go pension schemes and health-care systems – all of which will continue to grow as societies age.”

Pennsylvania Again Selects Hughes for Managed Network Services Contract

• announced that the Commonwealth of Pennsylvania again selected Hughes as a provider of managed network services under the Commonwealth of Pennsylvania Last User Connectivity contract
• After an initial four years, the renewed agreement enables Hughes to offer statewide agencies its HughesON™ portfolio of end-to-end solutions, including managed broadband, SD-WAN, and VoIP

Lock in on Cyber Security with ARCOA

• customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
• identifying assets that are usually passed over and often have significant value

Airiam Hires Alan Villaseñor to Build and Manage SOC

• announced Alan Villaseñor will lead the company's security operation center (SOC). Villaseñor holds CISM, GCFE, CTIA, CHFI, ITIL, and CEH certifications
• Airiam, a managed IT and cybersecurity company with a focus and expertise on ransomware recovery

Cloud Managed Services Market Is Expected To Grow At A Rate Of 9.1% by Next 10 Years

• Global sales of cloud managed services in 2021 was held at US$ 86.1 Bn.
• With 9.6% the projected market growth during 2022 – 2032 is expected to be significantly higher than the historical growth
• Managed Network Services are expected to be the highest revenue generating cloud managed services type, with a projected growth of 9.1% during 2022 – 2032

Cloud4C Sets up New In-Country Cloud Data Center in Egypt to Meet Data Localization ...

• unveiled a new in-country cloud data center in the Arab Republic of Egypt in collaboration with Telecom Egypt, the country's primary telecom provider
• Cloud4C, is an application-focused cloud Managed Services Provider (MSP) and an end-to-end RISE with SAP services partner

Digital Workplace survey results

Conducted by DWEA, included workspace professionals globally

• 93.1% say that their cloud strategy includes cloud print
• 97% want to manage printing/scanning in house
• 58% say hybrid working is here to stay
• 53.5% are challenged to manage printing and scanning at remote locations
• 31.1% are challenged to manage all the print drivers
• 22.1% have issues supporting end users’ printing/scanning needs
• 54.6% are spending less time on print support if they switched to cloud

MSP & MSSP, IT Industry Notes for November 20th, 2022

Sponsored by

November 6th, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Cybersecurity Notes

Atlantic Business Systems Transitions Branding to Novatech, Inc. Along with Enhancing Its ...

• has begun its branding transition to Novatech
• offering Sharp multifunctional printing solutions, along with a robust Managed IT

Odaseva Launches Managed Services Provider Partner Program Following Surge in Demand

• launched its Managed Services Provider (MSP) Partner Program
• centered on data protection, privacy, and automation
• Odaseva is an Enterprise Data Protection Platform for Salesforce customers

Red Canary Provides First-Ever MITRE Engenuity™ ATT&CK® Evaluations for Managed Services

• is one of 15 providers that participated in the first-ever MITRE Engenuity™ ATT&CK® Evaluations for Managed Services
• Published in November 2022, the independent ATT&CK Evaluations assessed provider capabilities in their ability to analyze and describe adversary behavior

Red Canary MDR Performance Summary:

• Detected intrusion in Step 1
• Identified all intrusion steps
• Named OilRig as the emulated adversary group
• Provided zero false positives
• Presented information just as we would to our real-world customers

Aunalytics Brings Its Portfolio of Managed Services, Enterprise Cloud, and Data Cleansing ...

• will feature its managed services, enterprise cloud, and data cleansing portfolio at the Taste of IT Conference on November 16, 2022
• one-day event, which will be attended by more than 400 IT professionals, will be held at the Sinclair Conference Center in Dayton, Ohio
• Aunalytics provides IT and security expertise to mid-market businesses in the areas of financial services, healthcare, manufacturing and professional services

ThreatLocker Acquires Third Wall to provide better endpoint

• announced it has acquired Third Wall (Harmonity Holdings  LLC dba  RMM Plus™), an automated lockdown security plug-in for ConnectWise Automate users
• addition of Third Wall's lockdown policies to ThreatLocker® existing solutions, Managed Service Providers (MSPs) will now be able to harden Windows operating systems, ensure end-users comply with government regulations, and strengthen their overall security posture
• Third Wall is a cybersecurity plug-in for ConnectWise Automate software designed for Managed Service Providers

HP Inc. claims it will expand in US

Article published in Oregon Live

• Plans on using federal taxpayer funds received as part of the new CHIPS Act
• Will use to bring some manufacturing back to the U.S.
• “The CHIPS Act gives us an opportunity to look at ways we can bring back some of the investments we have made overseas and bring those back to Corvallis, Oregon”; stated Tuan Tran, HP President

Cybersecurity leaders want to quit

Survey published by BlackFog Cybersecurity

• 30% cite lack of work-life balance
• 27% say much time spent on firefighting rather than addressing strategic business issues
• 32% plan to depart due to stress
• • 33% are leaving in
• 52% admit struggling to keep up to date with new frameworks
• 20% feel that having right skills on their team is a serious challenge

FUJIFILM Business Innovation Asia Pacific Transforms Workplace Technology with Unified ...

• one-stop unified communication solution that enables seamless connectivity, improves customer experience, and increase employee engagement and participation with renowned partners^*1 such as Fun Technology Innovation Inc. (FTI), Newline, ViewSonic, Jabra, Reactive Suite, Microsoft Teams, and Zoom

RICOH embraces ESG with new Smart Office Concept - First digital hub in Ricoh Asia Pacific

• Malaysia today unveiled its exclusive Smart and Hybrid Workplace in Shah Alam, Selangor
• based on the 'green objectives' aim of implementing environmental best practices in the workplace
• workplace concept integrates ESG (environmental, social, and governance) goals to support a "climate safe future," as well nurture and encourage an office digital culture that embeds sustainability
• Only specific users can access papers if necessary because scanned documents can be tracked

Lock in on Cyber Security with ARCOA

• customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
• identifying assets that are usually passed over and often have significant value

Acronis Brings Machine Intelligence and New Automation Toolset for MSPs to Deliver Better Customer Experience & Business Continuity

• announces strategic updates to its Acronis Cyber Protect Cloud platform with a new product, Advanced Automation
• addition of Machine Intelligence (MI) to its Advanced Management
• this expansion of the Acronis lineup will help managed service providers (MSPs) reduce complexity, stay focused on value-based service delivery, and provide the tools needed to ensure client businesses and their systems, data and applications are up and running productively, safely and securely

Lead for IT Services in Illinois

• It is the intent of the Government Information Technology Consortium to enter into an agreement with a
  reputable Information Technology (IT) provider (“Service Provider”) to provide information technology and
  computer support services, in partial or in whole, immediately or potentially in the future, including:
• Management and Administration
• End User Services
• Data Center Services
• Network and Telecommunications
• Application Support

MSP & MSSP, IT Industry Notes for November 13th, 2022

Sponsored by

November 6th, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Cybersecurity Notes

• Read them here too many to list

DX (Digital Transformation) spending to increase

Research published by IDC

• Global spending on digital transformation to reach $3.4 trillion by 2026
• CAGR of 16.3%

OpenText next level Managed Detection and Response offerings recognized in the .

• MITRE Engenuity ATT&CK^® Evaluations program brings together product and service providers with MITRE experts to collaborate in evaluating security solution
• evaluation was designed to provide transparent and impartial insights into how MDR and MSSPs capabilities perform and analyze adversary behavior

CrowdStrike Achieves 99% Coverage in MITRE ATT&CK Evaluations for Security Service Providers

• CrowdStrike achieved 99% detection coverage by conclusively reporting 75 of the 76 adversary techniques during the MITRE ATT&CK evaluation
• Leveraging the power of the CrowdStrike Falcon^® platform with integrated threat intelligence and patented tooling, the CrowdStrike Falcon^® Complete and CrowdStrike^® Falcon OverWatch™ managed threat hunting teams identified the adversary and associated tradecraft within minutes

Acrisure Cyber Services Acquires Leading Managed Service Provider Homefield IT

• announced that it has acquired Homefield IT as part of its Cyber Services division
• Acrisure Cyber Services (ACS) offers an all-in-one solution that addresses the most critical risks posed by cyberattacks
• division has recently added several Managed Service Providers as Partners to provide clients with best-in-class products, services and capabilities to support complete cybersecurity protection and IT operational efficiency

28 Thousand printers/MFPs hacked?

Updated report in CyberNews magazine

• Cybersecurity experts claim to have hijacked close to 28,000 printers and MFPs worldwide
• Forced them to print out a guide on printer security

Microsoft warns that hackers target printers Article published by ZDNET magazine

• Microsoft is warning that connected IoT (Internet of Things) devices, such as printers, MFPs, video cameras, routers, etc., could be leaving customer networks vulnerable to cyberattacks because they  are not currently secured
• Hackers are using remote code execution attacks to deploy Mirai botnets
• “Once attackers establish device access, remote code execution vulnerabilities such as CVE-2020- 8515 can then allow attackers to run malicious commands on devices, move laterally within the
  network, and access other vulnerable devices that were not directly exposed to the Internet such as SCADA systems”
• O’Reilly Cybersecurity survey shows that only 33% of HR decision makers are willing to spend more than $10,000 on cybersecurity solutions, even though 50% of cyber attacks cost businesses upwards of $100,000 per instance

How US prevented Japan's Toshiba from becoming No.1 chipmaker

• incident occurred in July 1987, when the Japanese electronics giant faced controversy centred around the United States’s national interests and its quest to maintain tech hegemony on a global stage
• One of Toshiba’s divisions had sold a critical piece of technology to the..

Managed IT Service Provider Xobee Networks Acquires Palm Springs Tech

• announcing the acquisition of Interconnect Networks
• technology solutions based in Palm Springs, California
• Xobee will work with Interconnect to enhance its services and capabilities in cybersecurity, managed support, cloud solutions, web design, and computer network maintenance and monitoring

NTT Recognized as Global Managed Services Partner of the Year at Cisco Partner Summit 2022

• announced that it has been recognized as Cisco's Global Managed Services Partner of the Year at Cisco's annual Partner Summit
• Cisco's global partner awards recognize top-performing partners' business success, innovation, and best-in-class sales and service delivery that enable substantial business outcomes for customers
• NTT was also recognized with 22 regional awards, celebrating its services expertise and technical excellence

Lock in on Cyber Security with ARCOA

• customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
• identifying assets that are usually passed over and often have significant value

Document capture solution market growth

Report published by MR Accuracy Reports

• Expected to grow by 10.6% CAGR by 2032
• Will expand $2.5 billion
• (includes solutions such as AutoStore, AccuRoute, Phoenix Dispatcher, eCopy, etc.)

Acronis Brings Machine Intelligence and New Automation Toolset for MSPs to Deliver Better Customer Experience & Business Continuity

• announces strategic updates to its Acronis Cyber Protect Cloud platform with a new product, Advanced Automation
• addition of Machine Intelligence (MI) to its Advanced Management
• this expansion of the Acronis lineup will help managed service providers (MSPs) reduce complexity, stay focused on value-based service delivery, and provide the tools needed to ensure client businesses and their systems, data and applications are up and running productively, safely and securely

Kyocera has yet another security issue  Article published by JVN News

• The web interfaces of some Kyocera MFPs and printers apparently contain multiple security vulnerabilities
• A hacker could log into the device and modify settings without authentication
• Arbitrary script could be executed
• Vulnerabilities found by researchers at Yokohama National University of Japan
• New firmware can apparently resolve the issues

Usain Bolt Foundation donates over 100 printers to schools

• Primary schools are to benefit from 125 Epson printers donated by the Usain Bolt Foundation in Jamaica
• Foundation is involved in a two-year partnership with Epson and during that time, it is expected that a total of 225 printers

Lead for IT Services in Illinois

• It is the intent of the Government Information Technology Consortium to enter into an agreement with a
  reputable Information Technology (IT) provider (“Service Provider”) to provide information technology and
  computer support services, in partial or in whole, immediately or potentially in the future, including:
• Management and Administration

• End User Services

• Data Center Services

• Network and Telecommunications

• Application Support

MSP & MSSP, IT Industry Notes for October 31sr, 2022

Sponsored by

October 31st, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Armis Announces APEX Manage Program

• announced its Armis Partner Experience (APEX) Manage Program
• partner program for Managed Service Providers (MSPs) and Managed Detection and Response Providers (MDRs)
• The Armis Asset Intelligence Engine – the world's largest asset knowledgebase – is tracking over three billion devices⁠

directprint.io to attend 2022 CITE Conference

• Will showcase its cloud-based, SaaS print management solution at CITE's largest event of the year
• io has enabled hundreds of schools and districts in North America to revolutionize print management and lower print-related expenses
• io’s serverless print management solution, compatible across Google Workspace and Chromebook, Microsoft Azure AD and Windows environment

Bitdefender and Sharp Partner to Boost Threat Prevention in Multifunction Business Printers

• Bitdefender and Sharp Electronics, have announced a new partnership
• integration of Bitdefender antimalware technology into Sharp’s A3 multifunction printers (MFPs)
• Bitdefender advanced antimalware technology, scanning all data and files processed on the Sharp A3 MFPs

New DropBox Sign

• Save time and paper when you use Dropbox Sign (formerly HelloSign)
• can sign your digital documents faster and more efficiently. With Dropbox Sign, you have unlimited signing free within Dropbox

CloudScale365 Acquires Priorpoint

• announced the completion of the company's acquisition of Priorpoint, regional service provider located in Myrtle Beach, South Carolina
• Priorpoint IT, backup, and disaster recovery needs

Docufree Acquires Document Intelligence Solution Provider DealerDOCX

• acquisition of DealerDOCX, a cloud-based document-management solutions for the automotive industry

ZainTech enters agreement to acquire leading managed cloud provider, BIOS Middle East

• enters into an agreement for the complete acquisition of BIOS Middle East, a regional managed secure cloud provider with a presence in the United Arab Emirates, Saudi Arabia, and Oman
• establishment in 2002, BIOS has served over 300 global and regional customers by offering managed services and cloud solutions with 24x7x365 support

Intrusion Partners with vTech Solution

• announced a partnership with vTech Solution, a Washington D.C.-based managed IT services firm
• will boost the company's current cybersecurity offering through managed and professional services
• vTech Solution offers monitoring, pre-sale, post-sale, installation, complimentary services, and product discovery
• Intrusion, Inc, provides cyber-attack prevention solutions, including zero-days

Lock in on Cyber Security with ARCOA

• customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
• identifying assets that are usually passed over and often have significant value

Lexmark Enhances Cloud Services with Translation Assistant Solution for Real-Time ...

• announced updates to its Lexmark Cloud Services Platform, including Lexmark Translation Assistant (LTA), a solution that provides real-time document translations services
• can scan documents in the original language using a Lexmark MFP, select the appropriate output language from several choices, and receive a translated* document within minutes
• Lexmark also launched Lexmark Cloud Scan Management, a cloud-based portal, and several upgrades to Lexmark Cloud Print Management
• Scan Management
  • Improving the speed of paper-based processes
  • Enabling easy conversion of hardcopy paper documents into a digital format
  • Scanning documents directly into a cloud-based file-sharing system
  • Easily sharing and adjusting documents remotely
  • Sharing with complete security in the cloud

Fujitsu Launches 'Fujitsu Computing as a Service' in Japan

• announced that it started to offer “Fujitsu Computing as a Service” (CaaS)
• portfolio to deliver customers access to world-leading computing technologies via the public cloud to the Japanese market
• new cloud services include “Fujitsu Computing as a Service HPC” (hereinafter CaaS HPC) as well as “Fujitsu Computing as a Service Digital Annealer” (hereinafter CaaS Digital Annealer) for developing and running simulations, AI technologies and combinatorial optimization applications.
  The launch also includes “Fujitsu Computing as a Service Technical Consulting Services” (hereinafter CaaS Technical Consulting Services) that support the selection of the optimum environment according to the characteristics of customers’ applications and their acceleration

Visioneer launches new brand with first-of-its-kind Visioneer Rabbit PC30dwn Printer/Copier

• announce the launch of the Visioneer® Rabbit™ printer brand
• Visioneer Rabbit printers make the printing process fast, simple and convenient, with a focus on flexible connectivity and easy mobile printing
• monochrome laser Visioneer Rabbit PC30dwn features
  • LED print technology
  • Up to 30 pages per minute
  • USB
  • Ethernet
  • WiFi connectivity

WISeKey to Extend its Footprint to Gibraltar to Provide

• announced the signing of an agreement with Continent 8 Technologies
• (Continent 8) a global managed hosting, connectivity and security company, to deploy a local node of the WISeKey platform, capable of delivering Trusted Managed Services for digital identity, IoT and NFT-related projects
• WISeKey is a global cybersecurity company currently deploying large scale digital identity ecosystems for people and objects using Blockchain, AI and IoT respecting the Human as the Fulcrum of the Internet

MSP & MSSP, IT Industry Notes for October 23rd, 2022

Sponsored by

October 23rd, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

AllCloud Launches Managed Monitoring Solution with Datadog

• announced the launch of a solution, Managed Monitoring, for AWS customers with Datadog
• Datadog is the monitoring and security platform for cloud applications
• collects and unifies data streaming from AWS environments, with a 1-click integration for pulling in metrics and tags from over 70 AWS services

Novatech Puts Industry Veteran at Helm of Customer Tech Support

• hired veteran managed IT services leader Billy Turner as Vice President of Managed Technology and Security Operations
• responsibilities include all helpdesks, Network Operations Centers (NOC), Security Operations Center (SOC), Field Services, Data Centers and Automation
• Turner will report to Novatech President, Dave Moorman
• Novatech, Inc. is a nationwide business technology provider

IS&T IT Services, a Managed IT Services and IT Staffing Agency in Houston, Celebrates 25 ...

• IS&T IT Services, a full-service Information Systems & Technology
• provides Houston SMB organizations with managed IT services
• firm leverages 25 years of experience to pair companies with the right employees

CoreStack Announces Cloud Managed Services Partnership With Feuji

• announced a strategic partnership to accelerate Feuji's commitment to an innovative approach to digital transformation
• will offer its OpsRight cloud managed services built on the CoreStack's NextGen Cloud Governance platform through this partnership
• CoreStack provides a NextGen Cloud Governance platform
• Feuji, a global technology services company that delivers Digital Transformation, Cloud, Data and Insights, Cyber Security, and Strategic Staffing

ICS Completes Acquisition of TechMD

• ICS, a portfolio company of ClearLight Partners and provider of Information Technology (IT) Managed Services, acquired TechMD
• TechMD, a provider of Managed IT Services to small to medium businesses, headquartered in Orange County, California
• ICS is a provider of IT managed services, cybersecurity, cloud migration and other project-based services, and hardware

KB Technologies Managed IT Services Experiences Tremendous Growth in 2021

• Founded in 2002, KB Technologies has been providing managed IT services in Boca Raton to businesses of all sizes for over 20 years

The Channel Angle: IT Service Provider, MSP Or MSSP? Who Am I?

• Reported on CRN.com
• with two distinct IT service models, break/fix and IT managed services, IT companies had to make lots of decisions
• Becoming a successful MSP, you must get out of the transactional mindset
• You are now a proactive force, watching, predicting, and preventing issues from happening and consulting the client on what their next moves are

Nation's Fastest Growing IT Managed Service Provider, Integris, Acquires Two New Companies

• IT Managed Service Provider (MSP) Integris announced it has acquired Blue Jean Networks, an MSP based in Dallas/ Fort Worth
• Security7 Networks, a Managed Security Services Provider (MSSP) based in the Boston area
• Integris network now has offices in 10 states, with nearly 500 employees

PE-backed The Purple Guys buys IT managed services firm Golden Tech

• Acquires Golden Tech in Valparaiso, Indiana
• Goldent tech provides managedIT services
• Terms not disclosed
• Purple Guys is a provider of ManagedIT services for small to mid-sized companies

Lock in on Cyber Security with ARCOA

• customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
• identifying assets that are usually passed over and often have significant value

NetDocuments Acquires Worldox Document Management Solution

• NetDocuments Acquires Worldox Document Management Solution
• Worldox provides document management systems (DMS) for legal market
• Worldox, a NetDocuments company, will continue to operate uninterrupted

Apogee Announces Expansion of its Managed Campus Services Portfolio

• announced the expansion of its Managed Campus services portfolio with the addition of new Managed IT Services and Professional Services
• new services enable colleges anwww.arli.comd universities to partner with Apogee to free in-house teams from IT operational headaches so they can pursue strategic innovation and digital transformation
• Located in Saint Joseph, Mo., Missouri Western State University (MWSU) has a student enrollment of 3500+
• Apogee is a leading provider of managed technology services that enable colleges and universities

The controls caused the “complete collapse” of China’s semiconductor industry overnight, according to one expert.

• Reported on news.com.au
• China’s semiconductor industry has been rocked by the mass resignation of American workers after new restrictions were announced
• China’s semiconductor industry has been rocked by the mass resignation of American workers after new restrictions were announced
• controls caused the “complete collapse” of China’s semiconductor industry overnight, according to one expert

Court rules webcam monitoring of remote employee was an invasion of privacy

• Dutch court has ruled that the decision to fire a remote employee because he refused to keep his webcam on during working hours was unjustified
• court ruled that the request to keep the webcam on during all working hours did not constitute a reasonable request
• reported on Malwarebytes.com