Sponsored by

March 3rd, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

Partners Plus Expands Its Managed IT Services With A New Office In Middletown, DE

• Partners Plus, a provider of Managed IT services, has opened a new office in Middletown, DE.
• aims to bridge technological gaps by offering services like cybersecurity measures, cloud computing, and comprehensive IT support
• new office signifies a strategic move to bring IT support and services closer to local enterprises

Kyndryl named a Leader in IDC MarketScape for Worldwide Managed Public Cloud Services 2023

• named a Leader in the IDC MarketScape: Worldwide Managed Public Cloud Services 2023 Vendor Assessment
• report evaluated 18 managed service providers focusing on digitally modernizing businesses and driving growth
• Kyndryl exceeded market standards by offering hybrid cloud solutions, FinOps, SRE, deploying various software technologies, and establishing partnerships with major public cloud providers

BCA IT, Inc. Distinguished as a Leader on CRN's Elite 150 Managed Service Providers List

• included in CRN's Elite 150 category of the 2024 MSP 500 list, showcasing excellence in IT and cybersecurity solutions
• CRN identifies top North American MSPs with innovative approaches to managed services, highlighting large, data-focused MSPs excelling in on-premises and off-premises services
• BCA IT, Inc. offers IT network services including managed IT, cybersecurity, and cloud computing
• Kenneth Henao, President of BCA IT Inc., expresses gratitude for the team's achievement, emphasizing dedication to high-quality services and solutions

Ricoh becoming a digital services firm, seeking "Fulfillment through Work"

• transitions from a premium manufacturer of office equipment to an integrated digital service provider, adapting to the changing workplace landscape
• focuses on IT services, business process automation, and communication services to enhance productivity and creativity in the workplace
• Akira Oyama emphasizes digital solutions' role in addressing modern business challenges, especially during the COVID-19 era
• Serving diverse customers, Ricoh tailors solutions for SMBs facing labor shortages and digital disparities
• Prioritizing software and cloud tech, Ricoh aims for continuous improvement

Eric Sugar, President at ProServeIT - AI-Tech Interview

• Recent interview reported on ai-techpark.com
• Eric Sugar, President at ProServeIT, guides clients in leveraging technology for business growth
• Assumes all users and devices are untrustworthy until verified, emphasizing strict identity verification and network segmentation
• Organizations must implement strict access controls regardless of location to mitigate cybersecurity risks effectively

Fulcrum IT Partners Prioritizes Business Resilience, Partners with SPECTRA to Introduce ...

• introduces SPECTRA, offering Cyber Risk Management Solutions and Warranties to Private and Public Sectors
• Kelly Carter stresses the importance of cyber risk management and customer confidence
• Fulcrum's solutions debut in the UK under the TIEVA MSP brand, offering assurance to business leaders
• Fulcrum's solutions include cash refunds and payments up to $1,000,000 for impacted services

Cybersecurity Notes

• CrowdStrike Security reports a 312% increase in use of remote monitoring and management tools by adversaries in 2023
• • Malware-free hacking attacks are up 75% YoY
  • 75% increase in cloud storage intrusions
• UVM Health Network in Burlington, Vermont admitted that the total cost of a ransomware attack was $65 million.
• Green Ridge Behavioral Health of Maryland agreed to pay $40,000 to settle allegations of negligence after a ransomware attack exposed PHI of 14,000 patients
• American Vision Partners, headquartered in Arizona, notified 2.4 million patients that their PHI was exposed after cyber attack
• The FBI announced it has shut down 14,000 email accounts that are apparently linked to LockBit ransomware group.
• Lexington Medical Center of West Columbia, South Carolina notified an unknown number of patients that their PHI was exposed after email phishing attack.
• Vyacheslav Punchukov, a Russian hacker, was arrested when he was on vacation in Switzerland, and was extradited to the U.S., and faces up to 20 years in prison for his crimes.
• Arctic Wolf Security published report:
• Wyze Home Security notified its customers that a “glitch” in its home security cameras allows users to catch glimpses inside strangers’ homes
• Change Healthcare, a prescription processor and a division of United Healthcare Insurance, notified an unknown number of customers and patients that their PHI may have been exposed after cyber attack.
• AT&T had many of its smartphone cell service customers impacted this past Thursday by a service outage

Fortra Brings Managed Extended Detection and Response (XDR) to Market

• introduces Fortra Extended Detection and Response (XDR), a managed service solution for comprehensive security coverage
• XDR combines advanced technology with security experts for tailored security outcomes
• XDR enables automated response actions and host isolation for enhanced security strategy efficiency
• XDR combines advanced technology with security experts for tailored security outcomes

Syncro Announces Seasoned MSP Leader Michael George as CEO

• appoints Michael George as CEO to drive innovation and growth for its MSP platform
• Syncro is a Seattle-based B2B SaaS company offering an all-in-one PSA and RMM platform for MSPs
• Michael George, with extensive technology leadership experience, will lead Syncro's growth
• George, former CEO of Continuum, drove significant growth in the managed IT services industry

NetGain Technologies Recognized as Top Managed Service Provider on CRN's MSP 500 List

• recognized as a top Managed Service Provider on CRN's MSP 500 List
• acknowledged for its excellence in managed services by CRN, a prominent media brand
• CRN's MSP 500 List signifies NetGain Technologies' commitment to providing top-tier managed services
• CRN's MSP 500 List identifies leading managed service providers who demonstrate excellence in delivering managed IT services to clients

Lock in on Cyber Security with ARCOA

• IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
• Data Destruction: Ensures sensitive data is completely erased from devices before disposal
• Asset Remarketing: Resells refurbished IT assets to maximize value recovery
• Recycling Services: Provides environmentally responsible recycling of electronics
• Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
• Secure Logistics: Handles the safe transport of IT assets throughout the disposal process

KEENON Robotics and Konica Minolta Business Solutions (HK) Ltd. Join Hands to Introduce Advanced Service Robotics in Hong Kong and Macau

• KEENON Robotics partners with Konica Minolta Business Solutions (HK) Ltd. to introduce service robots in Hong Kong and Macau, including the DINERBOT T10
• Konica Minolta becomes the exclusive distributor for KEENON's indoor delivery robots, addressing automation needs across industries
• partnership expands KEENON's reach, bringing cutting-edge robotics to enhance customer experiences
• DINERBOT T10 offers efficiency with a large-capacity tray, motion control, and customizable head accessories

Konica Minolta Recognized on CRN’s 2024 MSP 500 List

• listed on CRN's MSP 500 list in the MSP Elite 150 category for 2024, marking its ninth inclusion
• list acknowledges the crucial role of MSPs in supporting businesses through managed services, optimizing IT solutions, and enhancing ROI
• Konica Minolta offers IT services, including network design, helpdesk support, and IT security, tailored to meet diverse business needs
• MSP 500 list showcases service providers driving growth and innovation in the industry, enabling businesses to optimize IT budgets and focus on core objectives

Xerox to deploy Verizon Network as a Service Solutions framework for IT modernization

• Accelerates Xerox's Reinvention through Verizon's NaaS Solutions framework
• Verizon Business aims to empower customers in the digital age with flexibility and scalability
• Xerox's Focus: Simplifying systems for enterprise-wide efficiency and scalability, with Verizon's NaaS as global network infrastructure
• Subscription Model: Enables strategic resource allocation without substantial upfront investments, driving Xerox's network transformation

Upland Software reports quarterly earnings

• Total revenue down 8% to $72.2 million
• Subscription and support revenue down 8% to $68.2 million
• GAAP net loss was $16 million
• (provider of solutions such as; Interfax, FileBound ECM, PlanetPress, etc.)

Equipment leasing in January

• Report published by Equipment Leasing and Finance Association
• Companies borrowed 6% more to finance equipment investments YoY
• Signed up for new loans, leases and lines of credit worth $9.3 billion, down 26%
• Credit approvals = 76%

CrowdStrike and Ignition Technology Partner to Address UK Market Cybersecurity Demand

• partners with Ignition Technology as a strategic distribution partner in the UK to increase availability of the CrowdStrike XDR Falcon platform
• Ignition Technology's SaaS cybersecurity focus and market-leading partner network complement CrowdStrike's industry-leading Falcon platform to address growing cybersecurity demand in the UK

Radware Drives New Revenue Streams for Managed Security Service Providers

• Offers MSSPs flexible options to extend managed security services, driving new revenue streams and business growth
• can rebrand and resell Radware's Cloud DDoS Protection and Cloud Application Protection Services to defend against cyber threats
• providers like US Signal are leveraging Radware's program to enhance cyber defense portfolios and customer experiences
• security solutions use AI algorithms to protect user experiences while reducing false positives

Sponsored by

February 18th, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

AI Growth And Acquisitions Ahead: Fulcrum IT Partners Aims To Hit $2B Sales Target In 2024

• Reported on CRNNEWS.com
• Fulcrum IT Partners targeting $2 billion in sales in 2024
• Plans to grow through acquisitions and organic expansion
• Focus on artificial intelligence (AI) solutions and services
• Emphasis on cybersecurity, cloud computing, and managed services
• Aims to become a top player in the IT channel industry
• Anticipates strong demand for AI-driven technologies
• Strategy involves identifying complementary companies for acquisition
• Plans to leverage expertise in AI to drive growth and innovation
• Commitment to delivering value-added solutions to customers
• Confidence in achieving ambitious sales target through strategic initiatives

TeamLogic IT Selects NinjaOne to Manage More Than 100,000 Endpoints

• NinjaOne selected as endpoint management platform for TeamLogic IT
• TeamLogic IT to streamline remote management of over 100,000 endpoints
• NinjaOne automates critical tasks including patch management, software deployment, monitoring, alerting, proactive remediation, and secure remote access
• NinjaOne serves over 17,000 customers, including dozens of enterprise organizations managing more than 50,000 endpoints each
• TeamLogic IT provides advanced technology solutions including managed IT services, cybersecurity, business continuity, cloud services, data/voice/connectivity, and consulting/support to companies of all sizes
• With nearly 300 locations across North America, TeamLogic IT helps companies minimize downtime, improve productivity, and secure their IT infrastructure

Buchanan Technologies Recognized on CRN's 2024 MSP 500 List

• Buchanan Technologies named to CRN's MSP 500 list in the Elite 150 category for 2024
• CRN's MSP 500 list recognizes top Managed Service Providers in North America
• Divided into three sections: MSP Pioneer 250, MSP Elite 150, and Managed Security 100
• Aimed at showcasing MSPs driving growth and innovation in the industry
• Buchanan Technologies serves midsize, enterprise, and Fortune 100 companies worldwide with comprehensive IT solutions
• MSP 500 list will be featured in the February 2024 issue of CRN and online
• Established in 1988, Buchanan Technologies offers innovative IT services to organizations across the United States, Canada, and Europe
• Channel Company enables breakthrough IT channel performance through media, events, consulting, education, and marketing services

What are Managed Security Services (MSS)?

• Managed security services include 24/7 monitoring, threat detection, incident response, and remediation
• CrowdStrike's managed security services leverage the Falcon platform, powered by artificial intelligence and threat intelligence, to identify and stop threats in real-time
• Managed security services help organizations enhance their cybersecurity posture, reduce risk, and improve overall security resilience.
• CrowdStrike's team of experts provides proactive threat hunting and analysis to identify and mitigate potential security breaches
• Managed security services are tailored to meet the specific needs and requirements of each organization, providing customized protection against evolving cyber threats
• CrowdStrike's managed security services, organizations can focus on their core business activities while having confidence in their cybersecurity defenses

Cybersecurity Notes

• Northern Light Health System of Maine notified an unknown number of patients that their PHI may have been exposed after cyber attack
• Equilend Holdings Corp. of New York City, NY notified an unknown number of clients that their info may have been exposed after ransomware attack.
• Hewlett Packard Enterprise, headquartered in Houston, TX, notified an unknown number of customers that their info may have been exposed after another ransomware attack.
• US Fertility LLC, the operator of more than 100 fertility clinics across the United States, has proposed a $5.75 million settlement to resolve a class action lawsuit that was filed in response to a data breach that exposed the data of around 900,000 patients.
• Verizon notified 63,000 employees that their info was exposed after a recent cyber attack
• Adena Health of Chillicothe, Ohio, was hit by a lawsuit alleging negligence after a cyber attack that exposed PHI of a number of patients.
• Maricopa Community Colleges of Arizona reported yet another cyber attack breach that exposed an unknown number of students identities

Lock in on Cyber Security with ARCOA

• IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
• Data Destruction: Ensures sensitive data is completely erased from devices before disposal
• Asset Remarketing: Resells refurbished IT assets to maximize value recovery
• Recycling Services: Provides environmentally responsible recycling of electronics
• Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
• Secure Logistics: Handles the safe transport of IT assets throughout the disposal process

Managed print services to grow

• Report from Reliable Research Reports
• Expected to reach $61.4 billion by 2026
• CAGR (cumulative annual growth rate) of 8%

ChatGPT vs. Copilot: Which AI chatbot is better for you?

• CoPilot: CoPilot is an AI model designed to assist developers in writing code
• ChatGPT: ChatGPT, on the other hand, is an AI model primarily focused on generating human-like text based on the input it receives

Konica Minolta Launches Next Evolution of Workflow Automation with Dispatcher Stratus

• launches Dispatcher Stratus, a new cloud service offering people-based document processing for businesses of all sizes.
• integrates powerful automation capabilities with intelligent collaboration features to streamline workflows and increase interactivity.
• Features include scan capture, automated document processing, and people-to-people collaboration, reducing errors and improving efficiency.
• Manuel Couceiro, Vice President of Solutions Engineering Center at Konica Minolta, emphasizes the importance of automating and streamlining communication processes
• utilizes robotic process automation (RPA), machine learning (ML), and artificial intelligence (AI) to grant organizations flexibility in implementing total process automation

Small businesses lack printer/MFP security

• Survey published by Sharp, a division of Foxconn
• 33% of small business owners admit to have no security measures at all for printers/MFPs
• 16% admit to being impacted by a printer/MFP breach
• 23% educate employees about printer/MFP security

C-suite Guide to Responsible AI: Navigating Ethics for Success

• Artificial intelligence (AI) revolutionizes businesses by analyzing data, making predictions, and automating processes.
• Increasing AI usage brings ethical concerns, requiring chief information officers (CIOs) to be vigilant and address biases.
• IT professionals must adopt a process-driven approach to develop unbiased AI systems.
• article provides an overview of AI ethics, highlighting its impact on CIOs and their role in the business landscape.
• Companies aim to drive automation and data-driven decision-making but may face unintended consequences without proper rules and regulations.
• New guidelines, backed by primary research, address ethical concerns in AI implementation.
• Leading IT companies and industries using AI take interest in shaping ethical standards to uphold integrity.
• Neglecting ethical considerations in AI can lead to legal, regulatory, reputational, and financial repercussions.

CrowdStrike and Ignition Technology Partner to Address UK Market Cybersecurity Demand

• partners with Ignition Technology as a strategic distribution partner in the UK to increase availability of the CrowdStrike XDR Falcon platform
• Ignition Technology's SaaS cybersecurity focus and market-leading partner network complement CrowdStrike's industry-leading Falcon platform to address growing cybersecurity demand in the UK
• aims to provide customers and partners access to the industry's best security platform, stopping breaches and accelerating sales
• emphasizes commitment to working with strategic partners like Ignition Technology to deliver differentiated customer success and market expertise

TPx Recognized on CRN's 2024 Managed Service Provider (MSP) 500 List

• TPx, named to CRN's Managed Service Provider (MSP) 500 list in the Elite 150 category for 2024.
• marks the seventh consecutive year TPx has been recognized in the Elite 150 category.
• Elite 150 category acknowledges large MSPs with a focus on data centers and a strong mix of on- and off-premises services.
• MSP 500 list aims to recognize MSPs driving growth and innovation in the industry, enabling businesses to focus on core goals without stretching financial resources.
• TPx, founded in 1998, offers comprehensive managed IT services including internet, networks, cybersecurity, and cloud communications.
• Channel Company, which compiles the MSP 500 list, aims to empower technology suppliers, solution providers, and end-users through media, events, consulting, education, and marketing services.

IT Weapons Secures Coveted Spot Among Canada's Top 50 Best-Managed IT Companies

• secures a coveted spot among Canada's Top 50 Best-Managed IT Companies
• recognition highlights IT Weapons' commitment to excellence and innovation in delivering IT solutions and services
• one of Canada's top managed IT services providers, IT Weapons offers a wide range of services, including cybersecurity, cloud solutions, managed infrastructure, and consulting services
• company's dedication to providing exceptional service and value to its clients has contributed to its success and recognition in the industry
• IT Weapons' inclusion in the Top 50 Best-Managed IT Companies list underscores its reputation for delivering high-quality IT solutions and services to businesses across Canada

Align Recognized on CRN's 2024 MSP 500 List in the Pioneer 250 Category

• named to CRN's Managed Service Provider (MSP) 500 list in the Pioneer 250 category for 2024.
• CRN's MSP 500 list recognizes leading North American solution providers demonstrating innovative and forward-thinking approaches to managed services.
• MSP 500 list is divided into three sections: MSP Pioneer 250, MSP Elite 150, and Managed Security 100, acknowledging companies with different business models and focuses
• recognized on the MSP 500 list every year since 2014, marking its 11th consecutive list feature
• Channel Company, compiles the MSP 500 list, aims to enable breakthrough IT channel performance through media, events, consulting, education, and marketing services

PaperCut attains ISO 27001 certification

• announced its attainment of the respected ISO 27001 Certification, confirming compliance with internationally recognized standards for information security best practices.
• ISO 27001 standard defines requirements that an Information Security Management System (ISMS) must meet, providing guidance for establishing, implementing, maintaining, and continually improving an information security management system
• Conformity with ISO 27001 indicates that an organization has implemented a system to manage risks related to the security of data owned or handled by the company, adhering to best practices and principles outlined in the International Standard

Sponsored by

January 28th, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

How IT Managed Services Can Boost Your Company's Productivity

• Enhance Security and Compliance:
• • Stringent security procedures and adherence to industry regulations ensure data protection
  • Regular maintenance inspections prevent vulnerabilities and enhance client confidence and loyalty
• Booting Competency and Efficiency:
• • Automation of repetitive tasks streamlines business operations
  • Access to seasoned experts through managed services enables swift and effective innovation implementation
  • Proactive solutions minimize interruptions, keeping your business ahead of the competition
• Availability of Up-to-Date Technology:
• • Access to cutting-edge technologies gives a competitive advantage
  • Customizable solutions meet specific business needs, accelerating the digital transformation process

Another Stellar Year for TeamLogic IT -- Managed IT Services Franchise Receives Numerous ...

• Ended 2023 with 17% increase in annual networkwide revenues
• Outperformed the managed services provider industry average growth of 12.5%
• Recognized, #1 IT Services franchise in Entrepreneur magazine's 2024 Franchise 500
• Ranked No. 7 on the Orange County Business Journal's list of "Fastest-Growing Large Private Companies" in Orange County, California, with 56% revenue growth over the past two years
• Secured No. 279 position on the 2023 Franchise Times Top 400 list, which ranks the largest U.S.-based franchise systems by global systemwide sales
• Credits strong network of TeamLogic IT franchisees for the company's recognition as a leader in the managed services provider (MSP) industry
• TeamLogic IT as a national provider of advanced technology solutions catering to companies of all sizes

Rhodian Group Partners with Renaissance Alliance

• partnership aims to offer cybersecurity, managed IT, and compliance services to agencies in the insurance, banking, healthcare, private equity, and other industries
• Rhodian will offer managed IT services to Renaissance member agencies, including services with and without virtual desktop infrastructure (VDI)
• Cybersecurity tools and services, as well as assistance with cyber policy, will be provided
• Rhodian's cybersecurity services include vulnerability scanning, risk assessments, and incident response

Flexential Named Managed Service Provider of the Year, North America in Wasabi Partner ...

• Recognizes large year-over-year revenue growth, services capabilities, and overall partnership with Wasabi
• Flexential's Position:
• • Leading provider of secure and scalable data center solutions
  • FlexAnywhere platform offers colocation, cloud, interconnection, data protection, and professional services, tailored to diverse customer needs
• Flexential customers use Wasabi storage for secure off-site backup, long-term archiving (including compliance retention), and reliable back-end storage

AITech Interview with Elad Inbar, Founder and CEO at RobotLAB

• How has the perception and utility of robots changed over the years?
• • Elad Inbar's lifelong love for robots has shaped his career and entrepreneurial ventures
  • Regular visits to Taiwan's electronics markets reflect Elad's ongoing interest in sensor, motor, and controller board developments
  • rise of "connected toys" post-iPhone (2007) sparked Elad's interest, opening up possibilities for smartphone-enabled robotics
  • Necessity-driven robot building underscores Elad's hands-on and problem-solving approach to fill gaps in product availability

From Man to Machine: Robots Reimagine the Executive Playbook

• Clear Communication:
• • Use concise and effective language
  • Ensure your message is easily understandable
• Time Management:
• • Prioritize tasks based on importance and deadlines
  • Set realistic goals and deadlines.
• Critical Thinking:
• • Analyze situations and information objectively
  • Make informed decisions based on evidence

Lock in on Cyber Security with ARCOA

• IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
• Data Destruction: Ensures sensitive data is completely erased from devices before disposal
• Asset Remarketing: Resells refurbished IT assets to maximize value recovery
• Recycling Services: Provides environmentally responsible recycling of electronics
• Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
• Secure Logistics: Handles the safe transport of IT assets throughout the disposal proces

Americas Demand for IT, Business Services Slows in Q4, Amid Economic Concerns, ISG Index™ Finds

• Demand for IT and business services in the Americas decreased in the fourth quarter.
• Economic and geopolitical concerns contributed to a 5% YoY decline in the Americas ISG Index™, reaching $11.8 billion in Q4.
• Managed services ACV in Q4 was $5.2 billion, up 5% YoY but down 13% sequentially

• Managed Services
• • Contract restructurings were a significant driver, with ACV reaching $2.5 billion, the highest quarterly level ever
  • ITO ACV rose 23%, driven by strong demand for applications and data center services, while BPO ACV fell 31%
  • A total of 348 contracts were awarded in Q4, driven by contract restructurings
• Xaas
• • ACV for XaaS was down 12% in Q4, totaling $6.5 billion
  • IaaS ACV was down 18% YoY, reaching $4.0 billion, while SaaS saw a 1% increase to $2.5 billion
  • XaaS represents 55% of combined market ACV, down from 61% a year ago

Sherweb offers Managed Service Providers enhanced cybersecurity powered by AI with SentinelOne®

• introduces SentinelOne, a global AI security leader, in its marketplace

• Sets new cybersecurity standard using AI
• Autonomous platform ensures enterprise-wide threat protection
• Simplifies threat monitoring and management for MSPs
• SentinelOne’s solutions now accessible through Sherweb’s marketplace
• Partnership aims to drive meaningful growth for MSPs

Box Acquires Crooze to Transform Enterprise Content Management with AI and Metadata-Powered Applications

• acquired Crooze, a no-code enterprise content management applications provider on the Box Platform
• will integrate Crooze's team and technology, including its no-code app builder and metadata capabilities, to enhance business-critical processes such as contract lifecycle management and digital asset management
• acquisition aims to modernize enterprise content management (ECM) and leverage AI for improved content management in the cloud
• Crooze provides a no-code builder, extensive metadata tools, customized dashboards, forms, document generation capabilities, and integration with Box Relay for automated content workflows
• According to IDC, the worldwide content services applications market, including ECM, is expected to grow from $15.1 billion in 2022 to $23.8 billion in 2027 at a CAGR of 9.6%

Ricoh on ‘lack of technology adoption'

• reported on print monthly.co.uk
• Chancellor Jeremy Hunt emphasizes the need for combining the UK's startup culture with the productivity of Germany and the US to enhance overall performance
• 15% productivity gap with Germany, attributing it to Germany's higher investment in plant and machinery per worker
• findings reveal that 85% of UK businesses were not utilizing AI in December 2023, and 83% had no immediate plans to adopt AI in the near future
• Despite hosting the AI Safety Summit in November 2023 to position the UK as an AI innovation leader, the adoption gap raises doubts about the pace of integration
• Ricoh Europe research shows a misalignment between employee expectations of workplace technology and the actual technological provisions by employer
• In the printing industry, 77% express the desire to automate for efficiency, but 52% still operate on legacy or manual systems, highlighting a significant automation gap

Sponsored by

January 22nd, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

CrowdStrike Recognized by Global Governments for Compliance Standards

• Completed the IRAP (Australian InfoSec Registered Assessors Program) and TISAX (Trusted Information Security Assessment Exchange) assessments
• Previously certified by the Spanish National Cryptologic Center (CCN) and received Impact Level 5 (IL5) authorization from the U.S. Department of Defense (DoD)
• Certifications expand access to CrowdStrike's AI-native Falcon XDR Platform.
• Focus on providing leading protection to more organizations across the Australian government and the European automotive supply chain

"Navigating the IT Landscape in 2024: Key Insights from the State of IT Report"

• reported on Spiceworks
• Investment Trends:
  • 66% plan increased IT investments
  • 4% anticipate a decrease, 30% expect no change
  • Optimism prevails despite economic challenges
• Strategic Focus:
  • IT crucial for achieving organizational goals and managing risks
• Spending Categories
  • Assessed across eight categories, including hardware, software, and cloud services
• Challenges for ITDMs:
  • Decision-makers face complexity amid economic instability
  • Budget flexibility requires careful decision-making
• Technology Approaches:
  • Over 95% prefer a mix-and-match infrastructure approach
  • Less than 5% choose entirely in-house or outsourced strategies

• Impact of Cloud-Based Strategies:
• • Cloud strategies increasing but balanced with in-house importance.
  • Outsourced/in-house ratio is 40%, challenging one-size-fits-all cloud perceptions.
• Organization-Specific Decision-Making:
• • 'Right' technology decisions vary based on organization size, budget, and strategy.
  • Tailored approaches are essential

Verinext Names Matt Bynum, Senior Vice President, Managed Services

• appointed Matt Bynum as Senior Vice President, Managed Services
• is returning to Verinext after serving as a solutions architecture leader at Amazon Web Services for nearly two years
• Bynum will lead the Verinext managed services team to ensure effective delivery and accelerate customer adoption

AITech Interview with Arun Shrestha, Co-founder and CEO at BeyondID

• Over 20 years of experience building and leading enterprise software and services companies.
• Committed to partnering with customers for strategizing and deploying cutting-edge technology
• Career spanning over a decade supporting enterprise customers.
• Evolution from client/server architecture to Web 1.0, Web 2.0 (Service Oriented Architecture), and now toward Web 3.0
• Emphasis on app-to-app integration, APIs, and cloud-based services, including digital identities supported by Okta
• Adopt Zero Trust services as a fundamental principle for security planning and implementation

Aligning AI with Humanity: A Roadmap for Responsible Development

• AI is expected to enhance our lives in areas such as safe mobility and time-saving tasks, possibly reaching human-level performance
• crucial for business leaders to ensure AI aligns with human intent and product promises
• Clear rules for AI learning are crucial, and failure to express them may lead to disappointment in AI potential
• Recognizing the fast-changing world, shaping data with evolving expectations in mind informs AI products

Konica Minolta Delivers Layered Security Approach and Solutions for MFP Clients

• overview of Konica Minolta's dedication to ensuring the security of MFPs
• Emphasis on the importance of a layered security approach in the context of multifunction printers
• Explanation of secure printing features to prevent unauthorized access to sensitive documents
• Document management solutions to control and monitor the flow of information within organizations

Fulcrum IT Partners Outlines Expansion Strategy for 2024

• making significant investments, forming partnerships, and alliances in 2024
• plan aims to enhance business outcomes and value for Fulcrum customers by providing flexible, expansive, and secure managed IT services, particularly focusing on Microsoft solutions
• Acquisition of PayiQ to deliver data-driven insights to retail customers, focusing on understanding customer behavior, cryptocurrencies, and touchless payments
• Acquisition of Razor, a private AI-as-a-service provider specializing in data and AI for Retail, Healthcare, and Manufacturing, leveraging Microsoft and DataQI Generative AI

WidePoint Awarded More than $70.3 Million in IT and Security Services Contracts During Q4 2023

• Wins include $64.9 million in new business, $1.3 million in commercial contracts, and $69 million in government contracts
• Federal contracts involve key agencies such as DHS, Coast Guard, Customs and Border Protection, Courts, FEMA, and HHS.
• signed contracts in Telecom Expense Management and MMS with a major airline, and multi-year MPS contracts with healthcare and bottling enterprises

Cybersecurity Notes

• Refuah Health Center of New York agreed to pay a $450,000 fine and spend $1.2 million on cybersecurity solutions to settle allegations of negligence after a ransomware attack.
• Capital Health of Trenton, NJ is reporting that the LockBit ransomware gang claims to have stolen 7 terabytes worth of PHI, which it could resell for as much as $250,000.
• The Folek Centers of Virginia notified 6,965 dental patients that their PHI was exposed after email phishing attacks.
• Mountain Dermatology Specialists of Colorado notified 2,705 patients that their PHI was exposed after email phishing attacks.
• Lone Peak Physical Therapy of Montana notified 5,809 patients that their PHI was exposed after paper medical records and laptop computers.
• First Choice Dental locations in Wisconsin notified 1,000 patients that their PHI was exposed after cyber attack.
• North Kansas City Hospital and Meritas Health of Missouri notified 502,438 patients that their PHI was exposed after cyber attack.
• Salem Community Hospital/Regional Medical Center of Salem, Ohio notified an unknown number of patients that their PHI was exposed after cyber attack.
• Northwell Health of New York has notified 3,891,565 patients that their PHI was exposed after cyber attack.
• Mercy Medical Center of Iowa notified 97,132 patients that their PHI was exposed after cyber attack.
• Cook County Health of Illinois notified an unknown number of patients that their PHI was exposed after cyber attack.
• Crouse Health of Syracuse, NY notified an unknown number of patients that their PHI was exposed after cyber attack.
• ProSmile Holdings of New Jersey notified an unknown number of patients that their PHI was exposed after cyber attack.
• Bosch Corp. notified customers in automotive industry of its Roxroth pneumatic torque wrenches that the devices could be exploited by hackers.
• LoanDepot, headquartered in Irvine, CA, notified an unknown number of customers that their info may have been exposed after ransomware attack.
• Mark Kevin Robinson, former VP of Commonwealth Health of Kentucky was sentenced to 2 years probation and $140,000 fine for illegally sharing PHI with a software vendor.
• Novant Health of Winston-Salem, North Carolina agreed to pay $6.6 million to settle allegations of negligence after HIPAA breach.
• The Erie VA Medical Center notified 2,380 patients that their PHI was exposed after mailing error.
• HMG Healthcare, headquartered in The Woodlands, Texas, notified an unknown number of patients that their PHI after cyber attack.
• Family Healthcare of North Dakota notified 53,000 patients that their PHI was exposed after cyber attack

Lock in on Cyber Security with ARCOA

• IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
• Data Destruction: Ensures sensitive data is completely erased from devices before disposal
• Asset Remarketing: Resells refurbished IT assets to maximize value recovery
• Recycling Services: Provides environmentally responsible recycling of electronics
• Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
• Secure Logistics: Handles the safe transport of IT assets throughout the disposal proces

Digitech Systems Recognized as Outstanding Cloud Information Management System

• Digitech Systems' ImageSilo received Buyers Lab (BLI) 2024 Pick Award as Outstanding Cloud Information Management System
• praised for easy implementation, lower costs, simple setup, superb cybersecurity, and powerful workflow engine that doesn't require coding
• ImageSilo, launched in 1999 as the world's first cloud-based enterprise content management service, continues to uphold traditions of information security, process automation, and safe document collaboration

Ricoh on ‘lack of technology adoption'

• reported on print monthly.co.uk
• Chancellor Jeremy Hunt emphasizes the need for combining the UK's startup culture with the productivity of Germany and the US to enhance overall performance
• 15% productivity gap with Germany, attributing it to Germany's higher investment in plant and machinery per worker
• findings reveal that 85% of UK businesses were not utilizing AI in December 2023, and 83% had no immediate plans to adopt AI in the near future
• Despite hosting the AI Safety Summit in November 2023 to position the UK as an AI innovation leader, the adoption gap raises doubts about the pace of integration
• Ricoh Europe research shows a misalignment between employee expectations of workplace technology and the actual technological provisions by employer
• In the printing industry, 77% express the desire to automate for efficiency, but 52% still operate on legacy or manual systems, highlighting a significant automation gap

HP sued for preventing non-OEM supplies

• Lawsuit filed in the U.S. District Court in the Northern District of Illinois
• Seeks an injunction against HP requiring the company to disable its printer firmware updates from preventing the use of non-HP branded supplies
• Also seeks monetary damages greater than $5 million

AI Adoption to Drive Revenue: 88% of Business Leaders Set to Prioritize

• 56% of global business leaders express confidence in future growth, up from 42% a year ago
• Focus on customer experience, innovation, talent, sustainability, and supply chains for increased investment
• 88% of leaders plan to invest in AI and generative AI for innovation and revenue growth
• AI expected to play a significant role in critical decision-making in the next five years
• Life sciences lead in AI adoption, with nearly half of critical decision-making supported by AI in five years
• 61% of leaders consider cybersecurity threats a risk to business growth, up from 39% in 2023

Sponsored by

January 15th, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

Touch7 Announces Full Compliance with Adobe Creative Cloud 2024

• Touch7 Color System is now fully compliant with Adobe Creative Cloud 2024.
• Graphic designers and printers can easily add neon and pastel colors to designs using Touch7, with just a few clicks.
• Color-Logic develops color communication systems and software tool sets for special effect printing applications, providing brand owners and designers the ability to differentiate themselves with dynamic print results.

Lexmark Leaps Into NRF 2024 With New Connected Retail Solution That Delivers Personalized Content for Retailers

• Lexmark to showcase retail-ready printers and solutions at NRF 2024 from Jan. 14 to 16 in New York at booth #5810.
• Featured product: Lexmark Engagement Automation Platform (LEAP) enables retailers to drive sales and foot traffic through hyper-localized social media ads.
• LEAP supports retailers with engagement, automation, and loyalty applications for personalized promotions and offers.
• Other offerings at NRF include solutions for control and visibility with a single signage platform, customer attraction and engagement, retail-rugged devices, cloud-based savings, and environmentally sustainable technologies.
• Lexmark focuses on creating cloud-enabled imaging and IoT technologies to transform information into insights and drive business outcomes.

SentinelOne® Positioned as a Leader in the Gartner® Magic Quadrant™ for Endpoint Protection Platforms for Third Consecutive Year

• SentinelOne is a three-time Leader in Gartner's Magic Quadrant for Endpoint Protection Platforms, showcasing its consistent leadership.
• Company invests in AI-powered security technology to tackle complex threats and protect against an expanding attack surface.
• Singularity Platform provides top-notch endpoint protection, covering endpoints, cloud, data, and identity. It includes AI-powered detections, autonomous controls, and proactive security management.
• With over 1,460 positive reviews on Gartner Peer Insights, SentinelOne is highly rated for its proactive threat prevention, machine learning algorithms, and automation capabilities.

Codestone recognized as a Top 50 Managed IT Service Provider

• Named industry leader for Cloud and Managed Services, enhancing the company's collection of industry accolades.
• Achieved #1 EMEA/UK Partner for SAP, Microsoft Gold Partner with multiple accreditations, and other specialist designations, showcasing versatility.
• Underwent a rigorous assessment in twelve crucial business areas, reflecting a commitment to excellence and precision scoring by a Business Intelligence AI algorithm.
• Emphasized dedication to customer service excellence, with plans for further enhancements in 2024, demonstrating a customer-focused approach.

Magna5 Highlights Strong 2023 Results as the Demand for Managed IT Services Continues to Grow

• Magna5 achieved a remarkable 50% revenue increase in 2023, nearly double the industry growth rate.
• Completed two strategic acquisitions, expanding market presence in core geographic areas.
• Ended 2023 with over 220 skilled professionals, serving 700 clients across 37 states from 6 regional centers.
• Recognized on the Inc. 5000 list, MSP 501 ranking, and CRN's MSP 500 list, showcasing innovation and leadership.

CrowdStrike Named a Leader in 2023 Gartner® Magic Quadrant™ for Endpoint Protection Platforms

• Named Leader in 2023 Gartner Magic Quadrant for EPP for the fourth time, showcasing consistent market dominance and innovation.
• Positioned furthest right for Completeness of Vision and highest for Ability to Execute, indicating strong strategic vision and effective execution.
• Falcon XDR platform, an AI-native solution, effectively analyzes trillions of security events to stop breaches at machine speed.
• Revolutionary single-agent Falcon platform provides industry-leading protection across endpoints, cloud, identities, and data, reducing costs and complexity.
• CrowdStrike's Falcon Complete MDR service, recognized by Gartner, offers 24/7 management, monitoring, threat hunting, and remediation, addressing cybersecurity skills gap.

Accenture to Acquire Navisite to Help Clients Modernize and Reinvent Their Businesses with Cloud

• Accenture acquires Navisite to enhance application and infrastructure services, aiding North American clients in IT modernization for the AI era.
• Navisite contributes 1,500 team members, including 400 cloud engineers with 2,000 certifications, strengthening Accenture's capabilities in cloud transformations.
• Aims to help clients reinvent businesses by embracing new technologies, with Navisite's team supporting areas like cloud, infrastructure, and application services.
• Collaboration focuses on scaling services, providing guidance for modernization, and creating agile, resilient businesses, aligning with both companies' growth objectives.

Synagex Acquires Ascentek in Merger of Managed IT Service Providers.

• Synagex strengthens its service portfolio through Ascentek acquisition.
• Synagex's cybersecurity proficiency, including the Cybersecurity Maturity Model, enhances defense against evolving threats.
• Merger addresses challenges in dynamic IT landscapes, providing robust support to diverse sectors.
• Ascentek's founder, Ted Frederick, becomes CTO, ensuring smooth leadership transition.
• Synagex expands its reach, serving various industries and U.S. cities remotely.

Five tips to make digital transformation work

• Reported in IMD.org
• Software Flexibility:
  • Leverage software's adaptability for continuous refinement based on user feedback.
• User Experience Measurement:
  • Use tools like Medallia to assess both customer and employee experiences continuously.
  • Employ a "launch and listen" approach for prompt resolution of user-identified issues
• Strategic Issue Prioritization:
  • Apply the Pareto Principle to focus resources on the most impactful 20% of issues.
• Cost Perspective Shift:
  • Include ongoing improvement costs in the project budget, recognizing decreasing costs over time.

Cybersecurity Notes

• We estimate that ransomware attacks killed between 42 and 67 Medicare patients”, in a report published by the University of Minnesota School of Public Health
• In 2023, 2,207 hospitals, schools and governments were directly impacted by ransomware.
• Fallon Ambulance Service of Boston, Massachusetts notified 911,000 patients that their PHI was exposed after cyber attack.
• KCTV is reporting that Liberty Hospital of Missouri is cutting employee hours as a result of cyber attack that hit hospital in 12/2023.
• Fred Hutchinson Cancer Center of Seattle, WA reports that hackers threatened to “swat” patients if hospital did not pay ransom after ransomware attack in 12/2023.
• HealthEC Software of Edison, New Jersey notified 4,452,782 patients that their PHI may have been exposed after cyber attack.
• Orrick, Herrington & Sutcliffe, a law firm headquartered in San Francisco, CA, disclosed that more than 600,000 individuals were impacted by a data breach that happened in early 2023.
• Carthage (N.Y.) Area Hospital, Ogdensburg, N.Y.-based Claxton-Hepburn Medical Center and Watertown, N.Y.-based North Country Orthopaedic Group filed a lawsuit Nov. 29 alleging that the unknown individuals "conspired to carry out the complex cybercrime and movement of stolen
  "
  • lawsuit against the LockBit members was initiated to empower the hospital group, known asNorth Star Health Alliance, to issue a subpoena compelling Boston-based cloud storage firm Wasabi Technologies to surrender data that LockBit stole from the hospital group in a data breach that took place on Aug. 31.

Lock in on Cyber Security with ARCOA

• IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
• Data Destruction: Ensures sensitive data is completely erased from devices before disposal
• Asset Remarketing: Resells refurbished IT assets to maximize value recovery
• Recycling Services: Provides environmentally responsible recycling of electronics
• Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
• Secure Logistics: Handles the safe transport of IT assets throughout the disposal proces

Square 9 Unveils Comprehensive Guide For Understanding Document Management

• Provides a comprehensive document management guide covering features, benefits, implementation, and best practices.
• Document Management Solutions enhance workplace security, collaboration, and productivity.
• Guide assists organizations in managing document growth, offering tools for streamlined processes.
• Offers expertise in content management, accounts payable automation, OCR, and information management for educational institutions and HR.

Trace3 Acquires Tail Wind Informatics To Spearhead Data Strategy Consulting –

• Acquires Tail Wind Informatics, signaling a deliberate expansion of capabilities.
• Solidifies its position as a leader in data strategy consulting.
• Acquisition brings additional expertise, fostering innovation and a broader service range.
• Aims to gain a competitive edge by combining strengths for a comprehensive service portfolio.
• Focus on how the acquisition enhances overall value for clients seeking data-driven solutions.

CRITICALSTART® Launches Asset Visibility to Ensure Managed Detection and Response

• Critical Start launched the Asset Visibility offering as part of Managed Cyber Risk Reduction (MCRR).
• Purpose of Asset Visibility:
  • Enhances proactive security measures.
  • Identifies assets needing protection, validates endpoint security controls, and pinpoints risk areas.
• Challenges in Cybersecurity:
  • Organizations face challenges managing cyber risk, maximizing technology, and optimizing costs.
  • Critical Start's 2023 report highlights the struggle with continuous security posture monitoring (90%).
• Endpoint Security Coverage:
  • Endpoint Security Coverage Gaps included in MDR service at no extra cost.
  • Reveals and mitigates weaknesses in attack surfaces.
• Components of Asset Visibility:
  • Included with Critical Start MDR:
    • Endpoint Security Coverage Gaps: Identifies risk exposure.
    • Asset Inventory: Provides a consolidated view of assets.
  • Additional Capabilities:
    • Asset Criticality Ratings: Tags assets for prioritized remediation.
    • Unified Host Inventory: Creates a single source of truth.
    • Data Administration and Management: Offers in-depth analysis and reporting.
    • Self-service Integrations: Enables integration for broader asset visibility.

Xerox to terminate over 3,000 employees

Announced new “Reinvention” reorganization plan

• Includes getting rid of 15% of its total workforce, which is over 3,000 people
• “decision to reduce our global workforce was a difficult but necessary step toward establishing long
  term viability for Xerox”
• “cuts will come across all levels and areas of our organization”
• “simplifying products within core print business”
• “increasing efficiency across global business services”
• “boosting focus on IT and other digital services”
• Executives apparently departing the company include:
  • Mike Pietrunti (U.S. Dealer Partner Leader)
  • Joanne Collins Smee (EVP and President America)
  • Tracey Koziol (EVP of Global Offering Solutions & Chief Product Officer)
• Leadership team now comprised of:
  • Steve Bandrowczak (CEO)
  • John Bruno (President & COO will lead enterprise print, digital services and IT services)
  • Louie Pastor (Chief Transformation & Administrative Officer)
  • Flor Colon (Chief Legal Officer)
  • Xavier Heiss (CFO)
  • Deena Piquion (Chief Growth & Disruption Officer)
  • Jacques Edouard Gueden (Chief Channel & Partner Officer)
  • Fred Beljaars (Chief Delivery & Supply Chain Officer)
  • Suzan Morno Wade (Chief Human Resources Officer)
  • Chris Fisher (Chief Strategy Officer)

Blue Sky Digital has been acquired by Aurora Managed Services

• CFI announced that it acted as exclusive financial advisor to Blue Sky Digital in its acquisition by Aurora Managed Service
• Blue Sky Digital, a leading Managed Print Solutions provider has been sold to Aurora Managed Services
• combination of Aurora and Blue Sky Digital will enhance both businesses and, importantly, benefit new and existing customers

Kyocera Printers Open to Path Traversal Attacks

• Nature of Vulnerability:
  • Path Traversal Vulnerability (CVE-2023-50916)
  • Allows attackers logged onto the network to manipulate the backup database path.
  • Attackers can authenticate the path, potentially gaining access to hashed Active Directory credentials.
• Exploitation Details:
  • Attacker needs network access.
  • Attackers alter the backup database path through manipulation.
  • Kyocera had a safeguard, but it could be bypassed via web interception proxies or direct requests to the application endpoint.
  • Depending on IT settings, the authentication message might contain hashed Active Directory credentials (NTLM hashes), especially if NTLM traffic restriction policies are not enabled for remote servers.
• Response:
  • Kyocera addressed the vulnerability by releasing a patch in late December.
  • Trustwave researchers initially disclosed the flaw in a blog post.

Sponsored by

December 10th, 2023

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

Barracuda Networks Advances Partner Program

• launches Barracuda Partner Success Program
  • Recognizes sales across resale, MSP, and marketplaces, providing benefits based on total sales
  • Rewards aligned with Land, Adoption, Expansion, and Retention/Renewal model for customer success
  • Aimed at enhancing customer loyalty and sales
  • Designed for growth in resale, managed services, or cloud marketplace partnerships
• Program accommodates various partnership models, essential for IT professionals managing collaborations
• Aligns incentives with customer success phases, reflecting the IT team's focus on ensuring customer satisfaction and retention
• Relevant for IT professionals to enhance service quality and maintain strong client relationships

Iteris Introduces Multi-Level Cloud-Enabled Managed Services to Optimize Traffic Detection

• introduces an upgraded VantageCare® program for optimized traffic detection tech at intersections
• cloud-managed service to maximize traffic detection investments
• Three-tiered Plans: Standard, Maintenance Assist, and Performance Assist plans for varied agency need
• Advanced analytics and support in higher-tier plans for proactive maintenance and operations
• Works seamlessly with Vantage detection systems in Iteris’ ClearMobility® Platform
• Essential component for safer, efficient, and sustainable mobility solutions

Packet Fusion Announces Its IT Advisory Practice: Empowering Businesses to Accelerate Business Outcomes

• Strategic Guidance: Emphasizing strategy over technology in IT decisions
• Expert Team: Dedicated researchers, architects, and vendor partnerships
• Technology Focus: Unified Communication, Cybersecurity, Cloud, AI, and more
  • Continuous Value: Providing ongoing support, insights, and innovation
  • About Packet Fusion: Trusted IT advisor with a focus on technology change4-Step Approach: Evaluation, Implementation, Optimization, Transformation

Wildcat Launches Platform with Corey Weiner to Pursue Managed Services and Digital ...

• partners with Corey Weiner to establish Wink Tech, targeting acquisitions in managed IT services and digital transformation sectors
• Aims to acquire tech companies with loyal customer bases and unique services to drive growth in a changing industry landscape
• Acknowledges pivotal role of managed IT services in modern business operations and the significance of digital transformation
• Approach offers a flexible, long-term investment approach, valuing innovation and growth potential

First Focus buys Melbourne-based MSP Rock IT, looking for more acquisitions

• Reported on crn.au
• First Focus will absorb Rock IT's Victorian and Philippines teams
• This is First Focus's sixth acquisition in three years
• CEO Ross Sardi emphasizes the desire to continue seeking opportunities for further acquisitions that complement organic growth

SaaS Alerts Extends Protection Beyond Core SaaS Business Apps with App Wizard, Pushes for Industry Change

• introduces App Wizard, extending security monitoring to more SaaS apps for MSPs
• App Wizard enables integration with SaaS apps through viable APIs, boosting cybersecurity
• MSPs gain a new revenue stream by monitoring and highlighting user behavior in diverse apps
• Potential financial impact: increased monthly and annual recurring revenue per app
• CEO emphasizes the need for software developers to enhance security for MSPs globally
• MSPs encouraged to support the campaign by signing the petition for stronger API security

Rhodian Group Partners with Applied Systems to Provide Hosted Email Solutions

• Rhodian Group and Applied Systems collaborate to offer upgraded email services
• Rhodian Group provides managed IT, cybersecurity, and Microsoft-based email solutions
• Applied's agents shift from Hosted Exchange to Rhodian's Microsoft technologies
• Goals: Enhanced security, scalability, and value for mutual customers
• Rhodian Group: Expertise in IT, cybersecurity, and compliance services.
• Applied Systems: Global leader in cloud-based insurance software solutions.

Secureworks Named A Leader In Managed Detection and Response Services In Europe By ...

• acclaimed as a Leader in The Forrester Wave™ for Managed Detection and Response Services in Europe, Q4 2023
• commends Secureworks for "quick time to value," "strong investigative capabilities," and streamlined onboarding
• earns highest ratings in 22 evaluation criteria, notably excelling in time efficiency, investigations, dashboards, and pricing transparency
• aids European organizations in responding to cyber challenges and reducing ransomware impact while enhancing cyber resilience
• Secureworks: A global cybersecurity leader leveraging Taegis™, an XDR platform, to empower customers in detecting advanced threats and enhancing cybersecurity operations

A Bold Claim - Printers are better with PaperCut | director's cut

• PaperCut brings order to printing chaos, streamlining the process and ensuring smooth operations
• Administrators wield powerful tools to manage print queues, track usage, and set rules, ensuring better control over resources
• offers user-friendly interfaces, mobile printing, secure release queues, and cost allocation features, empowering users to print smarter and more efficiently
• reducing wasted paper and toner, PaperCut champions sustainability, making the printing process more eco-friendly.

Lock in on Cyber Security with ARCOA

• IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
• Data Destruction: Ensures sensitive data is completely erased from devices before disposal
• Asset Remarketing: Resells refurbished IT assets to maximize value recovery
• Recycling Services: Provides environmentally responsible recycling of electronics
• Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
• Secure Logistics: Handles the safe transport of IT assets throughout the disposal proces

TWAIN Working Group Announces TWAIN Direct Cloud Scanning with Searer Business Technology

• TWAIN Working Group (TWG), a not-for-profit organization providing and fostering a universal public standard for image acquisition devices
• announced today that Searer Business Technology (SBT) has deployed their SBT Executive Series accounting/ERP application, with their scanning component now powered by TWAIN Direct
• TWAIN Direct is a free, open-source standard that eliminates the need for users to install vendor-specific device drivers to communicate between TWAIN Direct enabled scanning devices and image-capture applications

No1 App Co. Ltd Launches GemScan AI: Scanner & PDF Editor

• Converts images to editable documents, preserving original layouts
• Supports PDF, JPG, TXT, and editable formats
• PDF Viewer Annotator & Editor for on-the-go edits
• AI-driven Magic Erase removes unwanted elements intelligently
• Comprehensive Doc Editor & File Manager included

Brother eyes printer data security amid digital revolution

• reported on businessnewsaustralia.com
• Print Significance: Despite the digital shift, 70% of businesses print daily, highlighting its continued importance
• Printer Security Oversight: Cybersecurity concerns often ignore office printer vulnerabilities
• Brother's Emphasis: Stephen Nicholls stresses comprehensive printer security within document management
• Security Challenges: 27% of IT security incidents are linked to print-related issues
• Brother's Solutions: Developed secure printing products to address security gaps
• Advanced Printer Range: Brother unveils A4 color laser printers with robust security features
• Enhanced Security Measures: Includes encrypted USB keys, cloud data encryption, and job control capabilities
• Security Focus: Password protection, disabling unnecessary features, and data encryption are paramount
• Market Expansion: Brother targets the high-volume 'workhorse enterprise market' with secure printers.

Sharp Business Systems Supercharges Showroom Displays... Here's How They Did It

• reported on avnetwork.com
• Sharp Business Systems showcases modern hybrid workforce solutions
• Mersive Solstice Platform optimizes Sharp and NEC displays for varied showroom settings
• Solstice integration boosts collaboration and digital signage for a more informed workplace
• Mersive Solstice enables seamless wireless presentations and conferencing
• Innovative setups encourage impactful collaborations and connections
• Solstice Cloud provides detailed room usage data for better space optimization
• Solstice Pods reinforce corporate messaging for remote and in-office workers
• Visual communication enhances inclusivity among remote workers

Square 9 Ends 2023 with 16 Major Customer-Backed Awards

• Square 9 Softworks: Leading AI-powered Information Management provider in 2023
• Earned 16 excellence awards across G2, Capterra, TrustRadiu
• Recognized for customer-centric services and 11 major titles from G2
• Acknowledged for Best Support, Relationships, Usability, and more
• President Stephen Young emphasizes commitment to value, service, innovation

CrowdStrike Named a Leader in MDR by Forrester in Europe, Q4 2023

• leads in European MDR (Q4 2023), scoring highest in key areas
• Advanced XDR, deep expertise in threat intel, incident response
• Top detection among 16 vendors, effective against adversaries
• Falcon Complete for Service Providers expands global MDR, EU hosting for data privacy in Europe

Sponsored by

December 3rd, 2023

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

Seacoast Capital Announces Investment in Focus Technology Solutions, Fund V Closing

• Seacoast Capital supports Focus Technology Solutions with equity and debt, enabling a management buyout and future growth
• Chris Caprio, former CFO, becomes CEO as Doug Alexander transitions to the Board
• investment from Seacoast Capital Partners V, L.P., a $280M fund focused on fostering growth
• Boston-based IT firm providing hardware, software, managed services, and cybersecurity solutions
• Caprio acknowledges Seacoast's backing; Alexander expresses confidence in Focus and Seacoast partnership
• Financial terms undisclosed

TPx Updates Security Advisory Services Portfolio to Support Amended FTC Safeguards Rule

• Tailored compliance assessments for revised FTC Safeguards Rule
• • Customized cybersecurity training addressing compliance needs
  • Improved incident response for rapid breach resolution

• Comprehensive assessments for regulatory adherence.
  • Custom training empowering employees with compliance knowledge
  • Swift incident response to mitigate risks and maintain compliance
• Enhanced services immediately available to TPx clients
• TPx offers managed services, including cybersecurity solutions and unified communications

Dytech Group Brings Microsoft Cloud Managed Services and IT Support to Winter Park ...

• Expert integration into Microsoft Cloud for enhanced productivity
• Tailored support for Winter Park businesses' unique needs
• Implementation of cutting-edge security protocols
• Dytech is a technology solutions provider specializing in cloud services, cybersecurity, and IT support

Cybersecurity Notes

• Idaho National Laboratory notified “hundreds of thousands” of current and former employees that their info was exposed after ransomware attack
• Autozone, a car parts retailer, notified 185,000 customers of 7,000 stores that their info was exposed after cyber attack
• WellTok, maker of patient engagement solutions, based in Denver, CO, notified 3.5 million patients that their PHI may have been exposed after cyber attack
• CareTree, maker of patient advocate solutions, based in Chicago, IL, notified 1,097 patients that their PHI may have been exposed after cyber attack
• Yakima Valley Radiology of Washington notified an unknown number of patients that their PHI was exposed after ransomware attack
• St. Joseph’s Medical Center of Yonkers, NY paid a $80,000 HIPAA fine to settle claims of negligence after it illegally shared PHI of COVID-19 patients with a local reporter
• The City of Long Beach, CA notified an unknown number of citizens that their info may have been exposed after cyber attack
• Systems East, Inc. of New York, provider of online payment processing services, notified an unknown number of customers that their info may have been exposed after cyber attack
• Vanderbilt University Medical Center of Nashville, TN notified an unknown number of patients that their PHI was exposed after ransomware attack
• Crystal Lake Health Centers of Michigan notified an unknown number of patients that their PHI was exposed after ransomware attack
• Southwest Behavioral Health Center of Saint George, Utah notified an unknown number of patients that their PHI was exposed after ransomware attack
• Longhorn Imaging Centers, aka South Austin Health Imaging of Texas notified an unknownnumber of patients that their PHI was exposed after ransomware attack
• Woodfords Family Services of Maine notified an unknown number of patients that their PHI was exposed after ransomware attack
• WellLife Network Inc. of New York notified an unknown number of patients that their PHI was exposed after ransomware attack
• UT (University of Texas) Health East notified an unknown number of patients that their PHI was exposed after ransomware attack
• Daviess Community Hospital of Washington, Indiana notified an unknown number of patients that their PHI was exposed after ransomware attack
• Wyoming County Community Health System of Warsaw, NY notified an unknown number of patients that their PHI was exposed after ransomware attack
• Medical University of South Carolina notified 1,758 patients that their PHI was exposed after ransomware attack
• Fenway Health of Massachusetts notified an unknown number of patients that their PHI may have been exposed when it was mailed to wrong patients
• Southland Integrated Services of Garden Grove, CA notified an unknown number of patients that their PHI was exposed after ransomware attack
• Warren General Hospital of Warren, PA notified an unknown number of patients that their PHI was exposed after ransomware attack

Quocirca study of print servers

Claims that 48% of organizations are increasing the number of print servers on their network

• 32% of IT stated that print server costs are a top print management challenge

Voters turning to fax to reach politicians

Washington Post newspaper is reporting that Americans are starting again to use fax to communicate with elected officials

• Are frustrated that they can not get through on the phone
• Fax generates a “physical piece of paper they can not ignore”, stated one voter

How to Avoid Being a Victim of a Black Friday or Cyber Monday Scam

• Check reviews and URLs before entering credit card details.
• Watch out for unexpected pop-up windows during payments.
• Be mindful of the amount of personal data requested.
• Refrain from shopping on open hot-spots to prevent potential hacking
• Employ a Virtual Private Network for secure connections on public Wi-Fi

AI-Powered E-commerce Strategies for Festive Season Success

• E-commerce Challenges During Festive Seasons
  • Staff shortages
  • Supply chain disruptions
  • Shifting customer behaviors
• AI's Crucial Role in E-commerce
  • Automation for efficiency
  • Data-driven insights for higher sales
• AI Strategies in E-commerce
  • Customer Support Bots
    • g., H&M's Kik bot for fashion advice
  • Personalized Recommendations
    • Using AI to suggest tailored products (e.g., Stitch Fix)
  • Content Creation and Advertising
    • AI tools for efficient campaign creation (e.g., Plumy for Shopify)

Gartner Says Cloud Will Become a Business Necessity by 2028

• Gartner forecasts cloud computing as an essential business requirement by 2028
• Emphasizes the transformative role of cloud technology across industries
• Predicts that the cloud will evolve from an option to a necessity for businesses globally
• Identifies factors like agility, scalability, and innovation as key drivers for this shift
• Anticipates a radical transformation in business operations due to cloud integration
• Highlights the need for organizations to prepare and strategize for this imminent shift
• Foresees increased reliance on cloud-based infrastructure for core business functions
• Points out the potential challenges in security and data governance as the cloud becomes ubiquitous
• Recommends businesses proactively adapt their infrastructure and policies for seamless cloud adoption

Sharp Synappx™ Cloud Print Print Management Solution - YouTube

• YouTube video link https://www.p4photel.com/topic...ent-solution-youtube

Quocirca survey results published

• 78% say printing is important to their business
  • 64% say printing will still be important in 2025
  • 84% say investing in IT security is top priority
• 66% = cloud computing
• 53% = mobility

Lock in on Cyber Security with ARCOA

• IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
• Data Destruction: Ensures sensitive data is completely erased from devices before disposal
• Asset Remarketing: Resells refurbished IT assets to maximize value recovery
• Recycling Services: Provides environmentally responsible recycling of electronics
• Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
• Secure Logistics: Handles the safe transport of IT assets throughout the disposal process

TWAIN Working Group Announces TWAIN Direct Cloud Scanning with Searer Business Technology

• TWAIN Working Group (TWG), a not-for-profit organization providing and fostering a universal public standard for image acquisition devices
• announced today that Searer Business Technology (SBT) has deployed their SBT Executive Series accounting/ERP application, with their scanning component now powered by TWAIN Direct
• TWAIN Direct is a free, open-source standard that eliminates the need for users to install vendor-specific device drivers to communicate between TWAIN Direct enabled scanning devices and image-capture applications

IBM Collaborates with AWS to Launch a New Cloud Database Offering, Enabling Customers ...

• AI-Workload Management: Amazon RDS for Db2 simplifies AI workload management across hybrid cloud environments.
• Scalability and Efficiency: Provides scalable, cost-effective, high-performance data management for modern cloud-native architectures.
• Automation of Tasks: Streamlines time-consuming database administrative tasks like provisioning, backups, and monitoring.
• Operational Expertise: Combines Amazon RDS's operational proficiency with IBM Db2's experience in critical workloads.
• Integration with IBM's Capabilities: Enables leveraging IBM's integrated data and AI capabilities on AWS for efficient data management and scaling AI workloads.

CGI joins Microsoft Intelligent Security Association (MISA)

• Collaboration with MISA amplifies CGI's security solutions for clients
• Raymond Daoud stresses CGI's commitment to robust security in digital transformations
• MISA: Network of integrated security solutions aiding against evolving cyber threats
• CGI's cybersecurity expertise spans defense, intelligence, and complex environments
• CGI: Global IT consultancy offering diverse services for digital transformation

Konica Minolta Delivers Layered Security Approach and Solutions for MFP Clients

• Tailored Security Solutions:
  • Offers customizable security layers based on office size and work styl
  • Stresses additional security for sensitive sectors like healthcare, finance, etc.
• Print Device Security Measures:
  • Automated tools like encryption, data deletion, and real-time alerts for multifunction printers (MFPs)
  • bizhub SECURE Services provide enhanced password protection and encryption
• Advanced Security Offerings:
  • BitDefender-powered antivirus for real-time malware scanning.
  • Shield Guard and Dispatcher solutions for comprehensive monitoring and secure workflow management.
• Continuous Innovation and Support:
  • Commitment to ongoing updates and new measures to stay ahead of cyber threats
  • Immediate availability of various security levels and educational resources

Sponsored by

November 27th, 2023

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

Xerox enters into a first lien term loan credit

• Xerox secured a $550m first lien term loan after buying Carl Icahn's shares.
• The loan repays previous bridge loans and is supported by guarantees and asset security.
• Major financial institutions arranged the loan, with terms until November 2029 and variable amortization rates.
• Xerox's $542m purchase of Icahn's shares was initially financed through a new debt facility.
• Xerox shares varied from $16.01 in September to a low of $12.10 in late October, recently closing at $13.62.
• Xerox skipped Drupa 2024 but attended the Printing United Expo in Atlanta last month.

SonicWall Acquires Managed Detection and Response Services Tailor-Made for MSPs/MSSPs

• SonicWall has acquired Solutions Granted, Inc., bolstering its cybersecurity offerings for MSPs with SOCaaS, MDR, and tailored managed services.
• aligns with SonicWall's aim to empower partners with cost-effective threat defense solutions and automated services.
• Leaders emphasize the need for MDR and integrated threat protection, catering to today's cybersecurity demands.
• The combined services aim to provide automated threat identification across diverse customer environments, leveraging AI for efficacy

Cybersecurity Notes

• Homeland Property Management Inc., headquartered in Kentucky, notified “hundreds of thousands” of tenants that their info was exposed after cyber attack.
• Jeffco Public Schools of Colorado notified 90,000 students that their info was exposed after recent cyber attack.
• Booking.com notified an unknown number of customers that their info was exposed after cyber attack.
• Butte School District of Montana notified an unknown number of students that their info was exposed after ransomware attack.
• Henry County Public Schools of Georgia notified an unknown number of students that their info was exposed after cyber attack.
• Pacific Union College of California notified 56,041 students that their info was exposed after cyber attack.
• Pulaski County Public School District of Virginia notified an unknown number of students that their info was exposed after cyber attack.
• Decatur Independent School District of Illinois notified an unknown number of students that their info was exposed after cyber attack.
• Beaverton Public School District of Oregon notified an unknown number of students that their info was exposed after cyber attack.
• Butler County Government in Pennsylvania notified an unknown number of citizens that their info was exposed after cyber attack.
• Intel Corp. announced new security vulnerability, named “Reptar”, in CPUs in desktop PC, mobile devices and some servers, and has issued a patch.
• AMD Corp. announced new security vulnerability, named “CacheWarp”, in CPUs in desktop PC, mobile devices and some servers, and has issued a patch.
• Financial Asset Management Systems, headquartered in Atlanta, GA, notified 164,796 patients that their PHI was exposed after data breach.
• Southeastern Orthopaedic Specialists of Greensboro, North Carolina notified an unknown number of patients that their PHI was exposed after cyber attack.
• St. Bernards Healthcare of Jonesboro, Arkansas notified an unknown number of patients that their PHI was exposed after cyber attack.
• The Harris Center for Mental Health of Houston, TX notified 599,367 patients that their PHI was exposed after ransomware attack.
• Truepill, aka Postmeds, headquartered in Hayward, CA, notified 2.36 million patients that their PHI was exposed after cyber attack.
• Sutter Health of Sacramento, CA notified 845,000 patients that their PHI was exposed after ransomware attack.
• Crystal Run Healthcare of Wallkill, NY notified an unknown number of patients that their PHI was exposed after cyber attack.
• Otsego Memorial Hospital of Gaylord, Michigan notified an unknown number of patients that their PHI was exposed after cyber attack

CrowdStrike Brings AI-Native Cybersecurity to Small Businesses

• CrowdStrike introduces Falcon Go, AI-driven cybersecurity solution tailored for small and medium businesses (SMBs)
• Falcon Go aims to bridge the gap in cybersecurity defenses for SMBs
• To mark its debut on Amazon Business, Falcon Go is offered at a reduced price during the Black Friday, Small Business Saturday, and Cyber Monday shopping weekend.
• CrowdStrike sees Amazon Business as a crucial channel to reach millions of SMB buyers

directprint.io to showcase serverless printing at CITE 2023

• Gathering CTOs, Directors of Technology, educators, administrators, and superintendents
• event will take place in Sacramento, CA at the SAFE Credit Union Sacramento Convention Center between November 27 and 30
• cloud-based print management's impact on simplifying school and district printing infrastructure
• Supports 5,000+ printer models via Google Workspace and Microsoft 365

MSSP Alert Names CISO Global to 2023 Top 250 Managed Security Services Providers List

• secures a spot on the esteemed MSSP Alert Top 250 Managed Security Services Providers list for 2023
• Chosen for growth, innovation, and market impact
• CISO Global's inclusion among the top 250 MSPs highlights its dedication to delivering cutting-edge security services globally
• CISO Global, based in Scottsdale, Arizona, offers managed cybersecurity and compliance provider

Four Inc. Launches MSP Acceleration Program for Public Sector

• announce the launch of the MSP Acceleration Program for Public Sector
• Supporting MSPs in expanding within the government market
• MSP Acceleration Program for Public Sector is a comprehensive support system tailored to the unique needs of MSPs
  • Tailored Contract Access: MSPs will have access to a portfolio of government strategic IT sourcing vehicles covering a vast majority of the federal, state and local agencies.
  • Expert Guidance: MSPs gain access to a team of seasoned professionals with a deep understanding government procurement processes and regulations. This guidance includes assistance in proposal development, compliance, and navigating the government contracting landscape.
  • Cybersecurity Compliance: Recognizing the critical role of cybersecurity in government contracts, this program equips MSPs with resources and training to meet the highest standards of security compliance required by the government.
  • Strategic Networking Opportunities: This program fosters valuable connections with key stakeholders in the public sector, creating avenues for collaboration and contract opportunities. MSPs will have access to Four Inc.’s extensive partner, manufacturer, and government network.
  • Dedicated Support: A dedicated account manager will be assigned to each participating MSP, providing personalized assistance in identifying opportunities, and potential networking connections.

Four Inc. Launches MSP Acceleration Program for Public Sector

• Many companies flooded workplaces with tools for efficiency but didn't match them to employee needs, causing a mismatch.
• Before heavy IT investments, organizations need clear success markers based on historical and real-time data.
• Contextual insights are crucial to understand tech impacts, enabling better planning for growth, mergers, and updates.
• IT leaders now connect tech issues to the bottom line, improving strategic planning by quantifying IT's monetary value.
• Improved digital platforms help companies quickly measure and fix tech issues affecting employee productivity.

Atos set to continue delivering hybrid cloud and core infrastructure services for public healthcare in Western Australia with 5-year contract renewal

• renews a 5-year, A$242M contract with WA Health’s Health Support Services (HSS) focusing on managed services, hybrid cloud, and infrastructure
• delivers technology for digitalizing health records in Western Australia, maintaining high healthcare standards
• Atos and HSS worked on transitioning and digitalizing WA Health ICT systems, involving private and managed public cloud services

Radware Signs Managed Security Service Provider Reseller Agreement with Feenix ...

• signs MSSP reseller agreement with Feenix Communications Limited in New Zealand
• Radware offers Cloud App Protection, Cloud DDoS Protection, and DefensePro® DDoS Protection tailored for various environments
• Feenix becomes an MSSP reseller, combining Radware's security with their network solutions
• Feenix provides secure network services; Radware empowers global enterprises.

Lock in on Cyber Security with ARCOA

• IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
• Data Destruction: Ensures sensitive data is completely erased from devices before disposal
• Asset Remarketing: Resells refurbished IT assets to maximize value recovery
• Recycling Services: Provides environmentally responsible recycling of electronics
• Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
• Secure Logistics: Handles the safe transport of IT assets throughout the disposal process

Arlington IT firm announces second merger

• Reported on arlnow.com
• C3 announced its merger with Ingalls Information Security, a company based in Woodworth, Louisiana
• consolidation aims to strengthen the company's position as a leader in the competitive IT solutions landscape

EY announces strategic alliance with BlueVoyant to help enterprises successfully deploy and effectively run Microsoft 365 E5 advanced security tools and solutions

• announces a strategic alliance between BlueVoyant, a cyber defense company
  • Provides strategy, architectural design and implementation of cybersecurity remediation and managed services
  • Helps counter threats, manage vulnerabilities and reduce risk levels for enterprises and their vendor ecosystems
  • Streamlines cybersecurity program management using unified Microsoft software solutions and business platforms

Hospital admits its printers/MFPs were hacked

Tri-City Medical Center of Oceanside, California, announced it was hit by a cyber attack

• During attack; “a note printed out of very printer at the same time and then everyone was running around shutting off printers”, according to article in San Diego Union Tribune newspaper
• 100 employees were apparently laid off as a result of the attack
• Has not yet stated how many patients had their personal medical info (aka PHI or protected health information) stolen as a result of ransomware attack by hackers
• (did not state what brand of printers and MFPs that hospital uses)

FileHold Enhances Document Management System with New Features

• Advanced full-text search for faster document retrieval
• A user-friendly interface catering to diverse technical skills
• Scalability to suit businesses of all sizes
• Praised by consultants for scalability and user-friendliness
• Commitment to comprehensive document management prioritizing security and efficiency

Sponsored by

November 12th, 2023

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

What's the difference with Exposure Management vs. Vulnerability Management

• Vulnerability Management:
  • Focus
  • Process
  • Tools
  • Goal
• Exposure Management:
  • Focus
  • Process
  • Tools
  • Goal
• Exposure management and vulnerability management are related concepts in the field of cybersecurity, but they address different aspects of security risk.

Claro Enterprise Solutions is Revolutionizing Business Connectivity and Security ... - PR Newswire

• announces the launch of Secure Managed LAN, powered by Fortinet's Wired and Wireless LAN portfolio
• Secure Managed LAN is a comprehensive, scalable, and intuitive cloud-managed solution with integrated hardware, software, and cloud services, all managed through a centralized, web-based platform
  • Wi-Fi LAN
  • SD-WAN
• Fortinet Security Fabric covers the following key areas under a single MSP
  • Secure Connectivity
  • Dynamic Cloud Security
  • AI-Driven Security Operations

Cybersecurity Notes

• A Russian hacking group announced access to email addresses of 632,000 federal employees at Department of Defense and Department of Justice.
• John Costanza Jr., a former DEA agent, indicted for providing top-secret information to a criminal target in Venezuela for a payment of $73,000.
• Doctor’s Management Services of Massachusetts agreed to pay $100,000 to settle allegations of negligence after a cyber attack exposed PHI of 206,695 patients.
• Reeds Spring School District of Missouri notified an unknown number of students about info exposure after a FERPA cyber attack.
• Allen Park Public School District of Michigan informed an unknown number of students about info exposure following a FERPA cyber attack.
• Clark County School District of Nevada informed an unknown number of students about info exposure due to a FERPA cyber attack.
• Echo Health, a payment processing subcontractor for PNC Bank and Humana Insurance, notified 2,844 patients about PHI exposure after a cyber attack.
• Hospital Sisters Health System of Illinois and Prevea Health of Wisconsin informed an unknown number of patients about PHI exposure following a cyber attack.
• Dallas County, Texas, informed an unknown number of residents about potential info exposure after a cyber attack.
• Ventura Orthopaedics of California informed 1,850 patients about PHI exposure after a Conti ransomware attack.
• Deer Oaks Behavioral Health of San Antonio, TX, notified 171,871 patients about PHI exposure after a ransomware attack.
• Dakota Eye Institute of Bismarck, North Dakota, notified 107,143 patients about PHI exposure after a cyber attack.
• Western Washington Medical Group of Washington informed 350,863 patients about PHI exposure after a cyber attack.
• Atlas Healthcare of Connecticut informed 10,831 patients about PHI exposure after a cyber attack.
• Fredericksburg Foot and Ankle Center of Virginia informed 15,000 patients about PHI exposure after a cyber attack.
• Stanford University of Northern California informed an unknown number of students about potential info exposure in a FERPA breach caused by a cybersecurity incident.
• Peerstar Mental Health of Altoona, PA, informed 11,438 patients about PHI exposure after a cyber attack.
• La Red Health Center of Georgetown, DE, informed 501 patients about PHI exposure after a cyber attack.

Logicalis US Named Cisco Americas Managed Services Partner of the Year

• named Americas Managed Services Partner of the Year at Cisco Partner Summit 2023
• Cisco Partner Awards recognize top-performing partners demonstrating service excellence and innovation in delivering solutions that help our customers succeed
• "The theme at Partner Summit 2023 is 'Greater Together' and winners of the Geo Awards are fantastic examples of how we partner to achieve shared success in various regions of the world," said Rhonda Henley, Vice President, Americas Partner Organization at Cisco.

Lexmark Earns Top 10 2024 Military Friendly® Employer Designation

• announced that it has been recognized as a Top 10 2024 Military Friendly® Employer for the ninth consecutive year
• Companies were evaluated using public data sources and responses from a comprehensive survey completed by the employers
• • More than 1,200 companies participated in the 2024 Military Friendly survey
  • Military Friendly is the standard that measures an organization's commitment, effort and success in creating sustainable and meaningful benefits for the military community. VIQTORY, a service-disabled, veteran-owned business that connects the military community to civilian employment, educational and entrepreneurial opportunities produced the annual list

CloudScale365 Expands Leadership Team, Naming Paul Glazewski as Director of MSP Operations

• announced at IT Nation Connect that the company has hired Paul Glazewski as Director of MSP Operations
• CloudScale365, is a provider of state-of-the-art managed IT services

Thrive Doubles Down on its South Florida Investment with the Acquisition of 4IT

• acquires 4IT, a South Florida-based Managed Service Provide
• Confirms Thrive's commitment to the Florida market, marking its second acquisition in Miami in 2 years and fourth in Florida
• Aims to empower organizations in Miami and Fort Lauderdale with comprehensive IT support, cybersecurity, and cloud solutions
• 4IT marks 20th acquisition since 2016, solidifying status as a top-tier managed services technology provider globally
• Thrive is a provider of NextGen managed services, specializing in application enablement and optimization through the Thrive5 Methodology

The Power of the Managed Service Provider: New Report from Kaseya Explores the ...

• Released Datto Global State of the MSP: Trends and Forecasts for 2024 Report
• Surveyed 1,575 MSPs globally for insights into market challenges and trends
  • North America (68% with revenue increase) and Europe (64% with year-over-year revenue growth)
  • Competition a significant challenge (35% of MSPs)
  • MSPs leveraging competition for innovation
  • 91% prioritize customer experience
  • Embrace vendor consolidation (74% prefer fewer vendors).
  • Anticipated service expansion:
    • collaboration software (27%)
    • business intelligence or analytics software (22%)
    • incident response and forensics (22%).

CrowdStrike Named Worldwide Leader for Risk-Based Vulnerability Management

• Falcon Exposure Management:
  • Cuts intrusion risk with AI-native Falcon platform integration
  • Streamlines vulnerability management for proactive defense
• Challenges Addressed:
  • Rapid adversary attacks demand a proactive security shift
• Falcon Platform Expansion:
  • New offerings: Falcon Exposure Management and Falcon for IT
  • Boosts visibility, consolidates IT and security tools
• IDC MarketScape Insights:
  • Falcon Spotlight integration for EDR users
  • Falcon Exposure Management handles third-party scan data
• Falcon for IT:
  • Bridges security and IT with efficient workflows
  • Utilizes Falcon agents for system monitoring and remediation

iQor Revolutionizes IT Prioritization With AI-Focused Review Process

• iQor unveils strategic AI project vetting for enhanced customer service and performance optimization
• Highlights:
  • Executive Committee empowers tech teams for agile, high-priority project delivery.
  • Dedicated Validation Board assesses feasibility and impact, aligning with iQor's objectives.
  • iQor's commitment to AI underscores industry leadership in driving efficiency and innovation.

Lock in on Cyber Security with ARCOA

• ARCOA, data security is a critical part of what we do
• every item received, we adhere to NIST 800-88 procedures
• strict protocols to overwrite information render all data permanently removed and unrecoverable data

ReachOut Technology Acquires RedGear, LLC, Bolstering Its Service Offerings

• acquires RedGear, adding $4 million revenue and specialized education/government services
• Strengthens commitment in IT security, especially in Education and DoD compliance
• Reinforces dedication to cybersecurity excellence in DoD compliance and education
• CEO Rick Jordan emphasizes the strategic value of adding Structured Cabling and Secure Access Control

IT Solutions Consulting Acquires Spade Technology to Expand Into New England

• Reported on Chanel E2E
• IT Solutions Consulting, LLC acquires Spade Technology to expand its presence in New England
• No financial details were disclosed
• IT Solutions Consulting: Founded in 1994, Philadelphia-based, 423 employees, expertise in managed IT services, cybersecurity, cloud solutions
• Spade Technology: Founded in 2001, Maine-based, 30 employees, specializes in managed IT services for small to medium-sized businesses in New England
• This marks IT Solutions Consulting's eighth acquisition and the third in 2023

Papercut launches version 23.0

New PaperCut MF 23.0 print management solution now available

• Enhanced architecture security
• Urgent message banner
• Admin re-authentication
• Password hashing
• Data encryption
• Support for multi-factor authentication
• No personal ID info captured in any log files
• Print Deploy compatible with Citrix, VMware Horizon, Azure Virtual Desktop and Microsoft Remote Desktop Server
• Multi-tiered pricing models
• Unlimited zone tier now available for large enterprises

Square 9 Softworks Wins Triple Crown from TrustRadius: Best Relationship, Best Feature Set, and Best Value for Price

• received an industry-high 9.7 out of 10 on TrustRadius based on user reviews
• swept TrustRadius Awards for Best Relationship, Best Feature Set, and Best Value for Price
• awards underscore Square 9's commitment to customer success and unparalleled user experience
• Sole winner in the Document Management category, Square 9 excels in all three award categories.

Acronis Helps Managed Service Providers Grow by Introducing MSP Academy

• introduces MSP Academy, a tailored initiative equipping Managed Service Providers (MSPs) with essential skills
• covers starting, running, and marketing successful MSP businesses, addressing key challenges
• plans hybrid boot camps, immersive learning experiences, and diverse training options
• alumni saw a 60% boost in Acronis product sales and a 40% drop in support incidents in 2022

MSP, MSSP & IT Industry Notes

Sponsored by

November 5th, 2023

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

ECMSI Announces New Location in Cleveland, Ohio, Expanding Business IT Solutions Offerings

• announce the opening of its new location in Cleveland, Ohio.
• founded in 1999, is a trusted and accountable managed IT service provider delivering infrastructure IT solutions that focus on security, reliability, disaster recovery, and productivity for businesses of all industries

Dataprise Expands Nationwide Footprint with Acquisition of Colorado-based IT Service Provider PEI

• announced the acquisition of PEI, an IT services provider in Boulder, Colorado
• Dataprise is a portfolio company of Trinity Hunt Partners, a growth-oriented private equity firm
• "We are thrilled to welcome PEI into the Dataprise family. PEI's client for life commitment, three-decade track record, and mature Colorado-based IT service operations makes them the perfect fit for Dataprise as we expand our national footprint," said William Flannery, Chief Executive Officer, Dataprise

Summit 7 Invests in The Future of Classified IT Managed Services and Compliance with ...

• announce the acquisition of CSW Systems
• CSW is a provider of managed services and continuous compliance support for classified data processing facilities
• acquisition will further enable Summit 7 to provide services regarding Classified initiatives in the Department of Defense (DoD) and Intelligence Community (IC) supply chains
• Summit 7 is a nationally recognized leader in cybersecurity and compliance solutions for the Aerospace and Defense industry and corporate enterprises

Cybersecurity Notes

• Mandiant Intelligence published warning about the Volt Typhoon hacking group of China, and its “very deliberate targeting of critical infrastructure” in the U.S.
• The American Family Insurance Co, headquartered in Madison, WI, notified an unknown numbe of customers/patients that their info may have been exposed after cyber attack.
• Kwik Trip, which operates 800 convenience stores in the U.S. notified an unknown number of customers that their info may have been exposed after ransomware attack.
• The City of Philadelphia government notified an unknown number of citizens that their info may have been exposed after cyber attack.
• Okta Inc., a major security technology provider, notified an unknown number of customers that they may be at risk due to cyber attack, where hackers acquired authentication tokens.
• Public school districts are losing between $50,000 and $1 million on average after a cyber attack, according to report from U.S. GAO.
• Hopewell Area School District of Pennsylvania notified an unknown number of students of a FERPA breach caused by ransomware attack.
• Gaston College of North Carolina is facing a number of lawsuits alleging negligence after a cyber attack caused a FERPA breach exposing info on 191,000 students.
• Personal Touch Holding Home Healthcare of New York paid $350,000 to State of New York to settle allegations of negligence after patients’ PHI was exposed after cyber attack.
• Wright & Filippis Medical Equipment of Michigan paid $2.9 million to settle a lawsuit alleging negligence after a cyber attack exposed the PHI of 877,584 patients in the U.S.
• Multicare Health of Seattle, WA notified an unknown number of patients that their PHI may have been exposed after a network outage that temporarily forced hospitals to suspend surgeries and
  procedures.
• Kootenai Health of Idaho notified an unknown number of patients that their PHI may have been exposed after “EHR system disruption”
• Mirth Connect, a solution division of Nextgen EHR, announced it may be affected by a remote code execution vulnerability.

Fax solution sales to soar

Research published by Market Growth Report Inc.

• Global fax solution market size was $1.531 billion in 2022
• Will reach $2.824 billion by 2028
• CAGR of 10.73% (cumulative annual growth rate)

Canon offers new solution

Launched new imageWARE Enterprise Management Console

• Centralized, cross-enterprise network device management server-based solution
• Detects and stores information about networked printers and MFPs
• Discover devices across multiple subnets at regular intervals
• Retrieval and delivery of settings, location, system manager and DNS server
• Reboot a single device or group of devices
• Uses agent to play intermediary role in communication between the solution and devices on network
• Email alerts for device errors
• • Paper jams
  • Out of toner/ink condition
  • Service issues
• Multiple servers can be installed in different geographical locations
• Active Directory support
• Customizable user access privileges
• Customizable portal
• Detailed system logs can be exported
• SSL security standard
• Consolidate management of non-Canon network devices that comply with standard printer/MFP MIB
• Future versions of solution may offer:
  • Firmware update
  • Configuration management
  • Application management
  • Address book management
  • Credential managment
  • Profile management
  • Meter capture

Sharp/NEC launches LA Series displays for hybrid working

• launched a series of three collaboration displays
• designed to ensure the highest IT security standards while promoting productivity in hybrid meeting scenarios
• Sharp LA Series
  • Available in 65”, 75” and 86” model sizes
  • Optional SDM-L Slot
  • Meeting Launcher
  • FlatFrog Board whiteboarding software
  • AirServer

Angela Constance MSP officially opens New Workflo Solutions' headquarters

• new headquarters at Workflo House, Shairps Business Park
• Workflo Solutions, known for Managed Print, Unified Communications, IT services, Cyber Security, and Document Digitization portfolios
• invested £80,000 in the renovation of Workflo House

PFU America, Inc. Announces ScanSnap® iX1600 Receipt Edition

• announced the ScanSnap^® iX1600 Receipt Edition document imaging scanner featuring integration with Intuit^® QuickBooks^® Online
• allows for PC-less scanning to any destination, including mobile devices, folders, or popular applications such as Google Drive^®, Dropbox^®, Evernote^®, and more
• ScanSnap iX1600 for $449.99
  • 40 ppm simplex, 80 ipm duplex
  • 600 dpi
  • ADF 50 sheets
  • Wi-Fi (2.5/5GHz), USB connectivity
  • Instantly creates a variety of files, including searchable PDFs, JPEGs and editable Microsoft® Word, Excel and PowerPoint® files
  • Scan envelopes, plastic cards, folded A3 documents, and documents with sticky notes with Manual Feed mode
  • Increase efficiency and accuracy: Intelligent Invoice and Receipt processing features automatically extracts data into reviewable and editable fields

Accenture to Acquire OnProcess Technology to Enhance Supply Chain Operations Capabilities

• agreed to acquire OnProcess Technology
• OnProcess is a provider of supply chain managed services
• OnProcess specializes in reverse logistics of the after-sales process, leveraging automation, AI and data-led decision-making

Lock in on Cyber Security with ARCOA

• ARCOA, data security is a critical part of what we do
• every item received, we adhere to NIST 800-88 procedures
• strict protocols to overwrite information render all data permanently removed and unrecoverable data

Medicus IT Unveils Game Changing Service Bank™, Taking Healthcare IT Managed ...

• announces its game changing addition to its mCare™ Services line up - Service Bank™
• solution redefines how Medicus manages pre-paid services

Align Receives Best Cloud Services Provider Award in the 2023 Hedgeweek US ...

• announced it has been awarded Best Cloud Services Provider in the 2023 Hedgeweek US Awards
• annual award recognizes excellence among fund managers and service providers in the US across a wide range of categories
• Align is a global provider of technology infrastructure solutions

SmartBiz Named All-Star Managed Print Services Company Of The Year

• named All-Star Managed Print Services Company Of The Year 2023/24 by the All-Ireland Business Foundation
• SmartBiz provides a range of managed print solutions throughout the 32 counties

Biden signs executive order to regulate, label AI-generated content

• https://www.p4photel.com/topic...ai-generated-content

HP updates its dealer AMPLIFY program

At its recent dealer meeting, HP Inc. announced update to its AMPLIFY dealer rebate program

• Now consolidates all products, not just printers/MFP/supplies, but also products from Poly (fka Polycom/Plantronics telecom/video conferencing), Teradici (virtual desktop) and HyperX (video gaming)
• New programs launched named;
  • “More for More” rate multiplier
  • “Fast Lane” automated MDF fund reimbursement
  • “Growth Plays” with compensation elements for:
    • Managed print services
    • Lifecycle services
    • SMB video collaboration solutions
    • HP-made software

BLOKWORX Selects Stellar Cyber Open XDR Platform to Bolster its Managed Security Offering

• announced today that a top 200 managed security service provider (MSSP), BLOKWORX, has added Stellar Cyber Open XDR Platform
• Stellar Cyber Open XDR Platform enables MSSPs to produce consistent security outcomes with existing staff
• complements security teams’ human expertise, making them more productive and efficient
• BLOKWORX is a leading MSSP delivering data-centric security services aimed at managed security providers (MSP) with limited in-house cybersecurity resources

MSP, MSSP & IT Industry Notes

Sponsored by

October 22nd, 2023

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

ConnectWise MDR seamlessly integrates with leading EDR solutions, empowering TSPs to close gaps in endpoint defense

• announced ConnectWise MDR™ (managed detection and response) seamlessly integrates with  SentinelOne EDR (endpoint detection and response)
• gives TSPs the choice to use Bitdefender’s EDR, Microsoft Defender for Business, SentinelOne EDR, or ConnectWise
• projected annual cost of global cybercrime by 2025 is expected to reach 10.5 trillion dollars
• ConnectWise MDR demonstrations will be available at IT Nation Connect, being held November 8 -10, 2023

CrowdStrike Named a Leader in Endpoint Security by Forrester

• new report covers 13 vendors with endpoint protection capabilities
• CrowdStrike receiving the highest score possible across 15 of the 25 criteria
  • highest ranking of all vendors in the Current Offering category

Huntress Expands Managed Security Offerings to Identity Protection with New MDR for Microsoft 365

• announced its new Managed Detection and Response (MDR) for Microsoft 365 product
• email compromise and account takeover attacks are major issues hitting the SMB community especially hard
  • losses in upwards of $50B according to a recent FBI public notice
  • IBM’s 2023 Cost of a Data Breach Report revealed that organizations with fewer than 500 employees reported an increase in the average monetary impact of a data breach up from $2.92M in 2022 to $3.31M in 2023

Huntress is a cybersecurity partner for small and mid-sized businesses (SMBs) and the managed service providers that support them

Cybersecurity Notes

• Marietta Health of Ohio, aka Memorial Health System, announced it will pay $1.75 million to settle a HIPAA lawsuit as a result of a breach that exposed a massive amount of patient’s PHI.
• The VA Medical Center in Kansas City, Missouri, claims that a disruption in the operation of their network was caused by a cat jumping onto an employee’s keyboard.
• • When the CIO, Kurt DelBene, was asked about the incident, his response was; “This is why I have a dog”
• Proofpoint Cybersecurity published results of cyber attack survey:
• • 88% of healthcare organizations experienced an average of 40 cyberattacks in past year
  • Average cost of cyberattack = $5 million, up 13% YoY
  • Average cost of disruption = $1.3 million, up 30% YoY
  • 54% experienced ransomware attack, up 41% YoY
  • • 40% admitted to paying ransom
    • Average ransom payment = $995,450
  • 68% concerned about security of cloud storage
  • 57% reported poor patient outcomes from delays in procedures and tests
  • • 50% reported increase in surgical complications
    • 23% had increased patient mortality rates
• University of Vermont Health System reported that recent ransomware attack cost the system a total of $65 million.

Brillio and Coats Group PLC Extend Partnership with a Five-Year Digital Infrastructure Services Agreement

• announced that it has been selected by Coats Group plc as its technology services partner
• five-year, multi-million-pound, outcome-based managed services agreement expands Brillio's relationship with Coats dating back to 2015
• part of the engagement, Brillio will leverage its extensive digital infrastructure capabilities to manage Coats' global IT infrastructure across six continents

GroupOne IT Gains 5 Star Review for Managed IT Services in Sacramento

• announce that they have recently received a 5-star review from a satisfied client

Logically Appoints New Chief of Staff, Jeremy Williams

• announced the appointment of Jeremy Williams to the position of Chief of Staff (CoS)
• Williams, transitioning from his role as Logically's Vice President of Implementation
  • joined the team in 2019 following Logically's acquisition of Carolinas IT, where he led the Managed Services team
• Logically is a national managed security and IT solution provider that helps organizations secure and support their businesses

Kroll Expands Cyber Partner Program with MSP Specialization

• expands its Cyber Partner Program to include a specialization for managed service providers (MSPs)
  • gives accelerated momentum to the channel program
• solidifies Kroll’s commitment to the channel and brings Kroll’s end-to-end cybersecurity expertise and technology
  • includes managed detection and response (MDR)
  • threat detection
  • threat hunting
  • incident response

Canon U.S.A., Inc. Introduces Cloud Connector Solution, Enabling Simple Cloud Integration

• announced the launch of the Cloud Connector solution, a user-friendly cloud-based application designed to enhance the capabilities of imageRUNNER ADVANCE DX, imagePRESS Lite, and supported imagePRESS models
• solution simplifies the process of scanning to and printing from compatible cloud services and email applications*

Fujifilm Business Innovation NZ recognised in DocuSign partner awards

• reported on resellernews.nz
• “While this is a region-wide award for Fujifilm, our New Zealand team has worked especially hard to help our customers find new ways to work smarter with solutions like eSignature, and this award shows that we’re on the right track with technologies that make a difference in their daily work," Mount said.

Lock in on Cyber Security with ARCOA

• ARCOA, data security is a critical part of what we do
• every item received, we adhere to NIST 800-88 procedures
• strict protocols to overwrite information render all data permanently removed and unrecoverable data

PC shipments down

New report from International Data Corporation on last quarter’s sales

• Global volume of PC shipments down 7.6% YoY
• Total of 68.2 million PCs shipped
• Lenovo of China had top market share of 23.5%
• • HP = 19.8%
  • Dell = 15%
  • Apple = 10.6%

Study on employee use of AI tools

Opinium Research Study

• 48% have used AI tools, such as Chat GPT
• 18% use AI tool at least once per day
• 16% of companies offer training on how to use AI tools
• 18% have implemented risk management measures for AI use
• 69% believe AI tools could deliver value to their companies
• 67% believe they need to learn more about AI tools before using at work

M-Files claims lucrative ROI in first 3 years

M-Files of Austin, Texas, published results of study conducted by Forrester Consulting

• Determined that the M-Files platform delivered a 294% return on investment over 3 years to Microsoft customers
• “knowledge workers can access information faster, work more efficiently, and drive better outcomes

All Points Logistics parnters with Xceptional to bring MARS suite to the market

• MARS Suite platform was created through a joint venture between All Points Logistics, LLC and Mission Multiplier – providers of IT engineering, cyber security, consulting, staffing, and managed services to DoD, Federal Agencies, Armed Forces, Aerospace, Aviation, and other commercial entities

PERRY proTECH Recognized by Kyocera North America as a Platinum Level Partner

• honored by KYOCERA North America as a Platinum Level Partner for their excellence in both sales and technical expertise
• PERRY proTECH exceeded all financial expectations, completed rigorous training courses, and aced technical assessments
• PERRY proTECH is a multi-service technology solutions provider centered on network security, imaging and technology. PERRY proTECH is an employee-owned company serving customers in Ohio, Indiana and Michigan

Konica Minolta Australia launches new Insight Hub to bring best-in-class IT services

• announced the launch of its new Insight Hub
• designed to help clients become more data-centric, starting with their devices
• new platform supports two-way communication with full visibility of the status of IT service tickets and tracking for technology dispatch or maintenance
• Achieved through an application programming interface (API) that is integrated into a client’s IT service management (ITSM) system and whitelisted

MSP, MSSP & IT Industry Notes

Sponsored by

October 15th, 2023

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

Spinnaker Support Unveils Services Update to Further Enhance Third-Party Software Support and Managed Services Offering for Enterprises

• announced a significant update to its services portfolio
• Spinnaker Shield, Spinnaker Intelligence, Spinnaker Link
• Spinnaker Support provide an extensive services portfolio of third-party support, managed services, consulting, and state-of-the-art security to optimize clients’ software ecosystems

CGI expands its presence in Miami with acquisition of Momentum Consulting Corp.

• announced the acquisition of Momentum Consulting Corp., a Miami-based IT and business consulting firm specializing in digital transformation, data analytics and managed services
• strengthens CGI's position in the key U.S. growth market of Miami
• Momentum Consulting Corp., a Florida-approved vendor and minority-owned business founded in 2002, brings more than 175 highly skilled consultants to CGI

Mythics Wins 2023 Oracle North America Cloud Technology Partner Award

• won the 2023 Oracle North America Cloud Technology Partner Award
• annual Oracle Partner Awards celebrate partners that have shown exceptional innovation, entrepreneurial success, and dedication to customer
• won this award for the business impact of its Cloud Migration Platform

Cybersecurity Notes

• The federal government published new HIPAA fine regulations:
• • Minimum fine is now $187 per instance
  • Maximum fine is now $2,067,813 for penalty year cap
• The FBI sent out a published warning to the healthcare industry in the USA about new ransomware attacks that can lead to destruction of all PHI for victims
• Cascade Family Dental Clinics of Washington notified an over 2,500 number of patients that their PHI was exposed after hackers stole 130GB of data from network
• Garn Mason Orthodontics of Arizona notified an unknown number of patients that their PHI was exposed after ransomware attack
• GI Medical Services of New York notified an unknown number of patients that their PHI was exposed after ransomware attack.
• Community First Medical Center of Chicago, IL notified 216,047 patients that their PHI was exposed after ransomware attack.
• MNGI Digestive Health of Minnesota notified an unknown number of patients that their PHI was exposed after ransomware attack
• Pain Care Specialists of Oregon notified an unknown number of patients that their PHI was exposed after ransomware attack.
• Eastern Connecticut Health Network notified an unknown number of patients that their PHI was exposed after ransomware attack
• Mount Graham Regional Medical Center of Safford, Arizona, notified unknown number of patients that their PHI was exposed after ransomware attack
• McLaren Health of Michigan notified 2.5 million patients that their PHI was exposed after ALPHV/BlackCat ransomware attack.
• Brooklyn Premier Orthopedics of New York notified an unknown number of patients that their PHI was exposed after 126GB of data was stolen by ransomware gang
• Faquier County Public School District of Virginia notified an unknown number of students that their info may have been exposed after ransomware attack
• Hinds County government in Jackson, Mississippi admitted it paid hackers a $300,000 ransom to gain control of its network, where ransomware exposed the info on an unknown number of citizens
• Rock County government of Wisconsin notified an unknown number of citizens that their info was exposed after ransomware attack
• Cleveland Clinic Mercy Hospital of Ohio stated that it had a “internal hardware failure” which caused a network disruption this past week
• LA Care of California agreed to pay $1.3 million to settle allegations of negligence after a breach that exposed PHI of 2.7 million patients
• Blackbaud agreed to pay $49.5 million to settle HIPAA lawsuit that impact patients in all 50 states  after a huge data breach
• 23andMe may be forced to notify a large number of its DNA testing customers after a ransomware attack
• Facebook had its own account hacked and fake headlines were posted
• MGM Resorts and Casinos in Las Vegas claim that unlike Caesars, they did NOT pay ransom to the hackers. However, getting system back up and running cost $110 million
• St. Peter’s Health of Montana notified an unknown number of patients that their PHI may have been exposed by a former consultant
• CarePointe ENT of Indiana was sued by the state alleging negligence after a breach exposed the PHI of 45,000 patients

ecoprintQ to now also offer Print Tracker Pro

ecoprintQ is best known as one of two distributors of Papercut solutions

• now also offering Print Tracker Pro to its dealers
• cloud-based solution gathers printer/MFP device description and:
• • IP address
  • Serial number
  • Device location
  • Page count
  • Toner levels
  • Service alerts
• Claims it can also collect page counts from local USB connected devices

SutiSoft Introduces its eSignature Platform to Redefine the Enterprises' Contract Creation ...

• announces their eSignature platform
• platform is configurable with greater flexibility, enabling everyone to create, sign, and store documents securely from a single interface
• three core components
  • Contract Lifecycle Management
  • eSignature Solution
  • Document Management Solution

Lock in on Cyber Security with ARCOA

• ARCOA, data security is a critical part of what we do
• every item received, we adhere to NIST 800-88 procedures
• strict protocols to overwrite information render all data permanently removed and unrecoverable

Konica Minolta Named to MSSP Alert’s 2023 List of Top 250 MSSPs

• announced it ranks among the Top 250 MSSPs for 2023, according to MSSP Alert, a CyberRisk Alliance resource
• The 2023 Top 250 reported 2022 revenue about 47 million
• Honorees from 23 different countries
• 87% of MSSPs surveyed expect to be profitable for fiscal year 2023
• 67% have in-house SOCs, 23% are hybrid, 8% completely outsource their SOCs, and 1% are reevaluating their SOC strategies
• most frequent attacks targeting MSSP customers in 2023 include phishing (95%), vulnerability exploits (91%) and ransomware (86%)
• Larger MSSPs were more likely to run their SOC entirely in-house (85%)
• larger MSSPs (90%) provided 24/7 security event monitoring and response for threat detection use cases on their own

Document Management System Market revenue to exceed USD 42.22 Billion by 2035, says ...

• slated to expand at ~ 14.9% CAGR between 2023 and 2035
• poised to garner a revenue of USD 42.22 billion by the end of 2035, up from a revenue of ~USD 7.14 billion in the year 2022
• Around 92% of businesses are currently involved in initiatives and according to 88% of senior business leaders digitalization is a key priority

O'Brien Communications Group Signs Rhodian Group

• O’Brien Communications Group (OCG), a B2B brand-management and marketing-communication firm, signed Rhodian Group
• Rhodian is a provider of managed IT, support, cybersecurity, and compliance services
• as a client, effective October 1, 2023

ClearDATA's CSPM Software, CyberHealth™ Platform, Now

• announced that its healthcare-native cloud security posture management (CSPM) solution, the CyberHealth™ Platform, will be available this quarter as a Software as a Service (SaaS)
• ClearDATA is the only provider of cloud security and compliance software and services purpose-built for healthcare, enabled by the powerful CyberHealth™ Platform

Zyston Announces Blue Lava Acquisition

• announce its acquisition of Blue Lava, a Security Program Management SaaS solution designed collaboratively with the CISO community
• acquisition of Blue Lava marks a strategic move to further enhance its Cybersecurity  Performance Management (CPM) offering by integrating Blue Lava’s capabilities into Zyston’s industry leading CyberCAST security program maturity software

Printers/MFPs may be unprotected endpoints

• report published by Forrestar Consulting
• 72% of companies have hybrid working model
• 75% say shift to remote work has magnified IT security issues
• 60% have issues with managing security on remote endpoints
• 55% struggle managing firmware on remote devices
• 42% schedule firmware updates annually
• 50% say they have inadequate solution to manage security on remote devices
• 54% admit that encrypting hard drives is insufficient