MSP & MSSP & IT Industry Notes

Sponsored by

October21th, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

Konica Minolta Negotiates Class Deal Over 401(k) Fees, Funds

• Konica Minolta is in negotiations regarding a class action lawsuit over the management of 401(k) fees and fund selections.
• Lawsuit claims the company allowed excessive fees for retirement plan participants, impacting employee savings.
• Suit also alleges that Konica Minolta selected underperforming funds for its 401(k) plan, further disadvantaging employees.
• Is negotiating a settlement that could result in compensation for affected employees and plan improvements

Entara listed as Channel Futures 2024 Next Generation MSP

• Named a Channel Futures 2024 Next Generation Managed Service Provider (MSP), acknowledging its leadership in the industry.
• Recognized for its cutting-edge IT solutions, including cybersecurity, managed services, and digital transformation support.
• Listing highlights Entara’s expertise in adopting and integrating next-generation technologies to meet evolving client needs.

LevelBlue Intros Four New Security Services for MSSPs, MSP

• LevelBlue launched four new security services tailored for Managed Security Service Providers (MSSPs) and Managed Service Providers (MSPs).
• Include advanced threat detection, incident response, vulnerability management, and endpoint security, enhancing client protection.
• New offerings designed to help MSSPs provide enhanced cybersecurity solutions to their customers.
• Services are customizable to meet the specific needs of different MSPs and MSSPs, ensuring flexibility and scalability.

Blue Mantis and HYCU® Partner to Deliver Enhanced SaaS

• Blue Mantis and HYCU® have teamed up to deliver enhanced Software as a Service (SaaS) solutions.
• Focuses on providing advanced data protection and backup solutions for SaaS platforms.
• HYCU®’s solutions will seamlessly integrate with Blue Mantis’s services, enabling better scalability and efficiency.
• Collaboration aims to strengthen cloud-based data management and recovery capabilities for businesses.

CloudCoCo proposes £9.2 million sale of IT managed services business

• Proposed selling its IT managed services business for £9.2 million.
• Sale is part of CloudCoCo’s strategy to refocus on core offerings and streamline operations.
• Plans to redirect resources towards growth in other key areas of its business post-sale.

New A7510 Interactive Whiteboard

Key features and specs of the Ricoh A6510, A7510, and A8610 Interactive Flat Panel Displays:

• Screen Sizes: 65", 75", 86"
• Touchpoints: Up to 40 simultaneous touchpoints
• Operating System: Built-in Android OS with Google EDLA certification
• Compatibility: Works with Windows, Android, Linux, Mac, Chrome
• Storage: 8GB RAM, 128GB ROM
• Connectivity: Bluetooth 5.2, Wi-Fi 6
• Audio: 2 x 15W speakers
• Multimedia Support: Picture-in-picture, digital signage
• Energy Efficient: ENERGY STAR® certified
• Resolution: 4K UHD (3840 x 2160)
• Touch Technology: Infrared touch technology for fast and accurate response
• Brightness: 500 cd/m² (A6510/A7510) and 430 cd/m² (A8610)
• Inputs/Outputs: 3x HDMI, 1x DisplayPort, 1x VGA, USB-C, LAN
• Annotation Tools: Built-in whiteboarding and collaboration software
• Compatibility with Mobile Devices: Supports screen mirroring from smartphones/tablets

Brochure here

Mindcore Technologies Named Among the Top 250 MSSPs for 2024

• Listed among the Top 250 Managed Security Service Providers (MSSPs) for 2024.
• Recognized for its outstanding cybersecurity services and solutions tailored to protect businesses from evolving threats.
• Offers a wide range of security services, including threat monitoring, incident response, and vulnerability management.

Pivot Point Consulting Taps Former IBM Sales Leader, Scott Sims, to Lead Business ...

• Named former IBM sales leader Scott Sims to lead their business operations.
• Scott Sims brings extensive experience from his tenure at IBM, where he led successful sales initiatives and growth strategies.
• Sims' appointment is aimed at driving business development and expanding Pivot Point’s market presence.

Cloud Spending Drives Americas' IT and Business Services Market in Q3, ISG Index™ Shows

• ISG Index™ shows that increased cloud spending is fueling growth in the Americas' IT and business services market during Q3.
• IT services sector experienced notable rise in demand due to businesses investing heavily in cloud infrastructure and services.
• Organizations accelerating digital transformation initiatives, with cloud solutions playing a pivotal role in this shift.
• Surge in cloud spending offers expanded opportunities for IT service providers to deliver cloud-based solutions.

Lock in on Cyber Security with ARCOA

• IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
• Data Destruction: Ensures sensitive data is completely erased from devices before disposal
• Asset Remarketing: Resells refurbished IT assets to maximize value recovery
• Recycling Services: Provides environmentally responsible recycling of electronics

Ricoh Establishes New Industrial Printing Company in Europe

• Established a new industrial printing company in Europe.
• Part of Ricoh’s plan to expand its industrial printing business.
• Offering cutting-edge inkjet and printing technologies.
• Aims to drive customized and efficient industrial printing solutions.

Quocirca Spotlight on AI 2024

• Increasing trends in AI adoption across various industries are transforming business operations.
• Organizations use AI technologies to streamline processes and enhance operational efficiency.
• Emphasizes importance of data security in AI implementations amid privacy and regulatory concerns.
• Showcases successful AI applications in customer service and predictive analytics.
• Predicts greater investment and integration of AI solutions in mainstream business strategies.

Ricoh introduces new A4 imaging series to meet the demands of modern, flexible work environments

• Introduces an A4 imaging series for modern, flexible work environments.
• Designed to meet the evolving needs of businesses with adaptable printing capabilities.
• Includes intuitive interfaces and advanced functionalities for better user experience.

Epson Wins 2024 Good Design Awards for Five Printers and an Auto Color Chart Reading ...

• Received the 2024 Good Design Awards for five of its printers and an auto color chart reading device.
• wards celebrate Epson's commitment to innovative and user-friendly design in printing technology.
• Recognized printers showcase versatility, catering to various printing needs and applications.

Xerox Acquires ITsavvy to Grow IT Services Presence

• Acquires ITsavvy to enhance its IT services presence.
• Move broadens Xerox's IT services, including cloud solutions and managed services.
• Aligns with Xerox's strategy to diversify beyond traditional printing.

Optimizing Data Operations with Data Fabric Architecture

• Provides seamless access to integrated data from various sources.
• Enables quick adaptation to changing data needs for faster decision-making.
• Supports improved data management and compliance with governance policies.
• Accommodates growing data volumes and diverse data types.

insight why Lexmark migh be for sale

• There are growing speculations regarding why Lexmark might be for sale.
• Industry analysts suggest that changes in market dynamics and competition may have prompted the consideration of a sale.
• Lexmark has been focusing on streamlining its operations and enhancing its technology offerings, indicating a potential strategic shift.
• Potential buyers may see value in Lexmark’s established brand and its capabilities in print and imaging solutions.
• Move could also align with broader trends in the technology sector, where companies are consolidating to remain competitive in a rapidly evolving market.

Sponsored by

October 7th, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

Tobias International Launches Comprehensive SolarWinds Managed Services

• Launched a comprehensive SolarWinds Managed Services offering.
• New services aim to provide businesses with enhanced IT infrastructure monitoring and management.
• SolarWinds tools will enable proactive issue detection, improving operational efficiency and minimizing downtime.
• Tobias International's managed services, designed to support organizations of all sizes, offering scalability and flexibility.

FUJIFILM Business Innovation Enhances Business Solutions to Support Office Digital Transformation (DX) with New A3 Colour Multifunction Printers

• FUJIFILM Business Innovation enhances its business solutions with new A3 color multifunction printers
• New printers are designed to support office digital transformation (DX) by improving workflow efficiency.
• Advanced features include faster printing speeds, enhanced security, and seamless cloud integration.

Apeos C7071 Series

• Printing speeds up to 70 pages per minute.
• High-speed scanning at 270 pages per minute with single-pass duplex auto scanning.
• Mid- and low-speed models, like Apeos C5571, offer 160-page-per-minute single-pass duplex scanning.
• Supports post-processing options: staple-free stapling, Z-fold half sheet, and Tri-fold.
• High-capacity paper feeding: up to 5,200 sheets with optional trays.
• 10.1-inch operation panel with remote operation capability.
• Multiple feed detection for preventing document loading errors.

Apeos C3567 Series

• Compact design, reduced width by 13 mm compared to previous models.
• Supports paper from 52 gsm to 300 gsm, including long paper (297 x 1,200 mm).
• Features new low-temperature fusing toner, reducing energy consumption and warm-up time.
• 160-page-per-minute single-pass duplex scanning.
• Includes standard applications like Scan Delivery Light and Paperless Fax Delivery.
• 10.1-inch operation panel and up to four tray configurations.
• Made with recycled plastic for eco-friendly design.

Apeos C3061 Series

• Compact multifunction printer for small and medium-sized businesses.
• Supports a wide range of paper sizes, including envelopes and postcards.
• Multiple tray configurations: up to four trays.
• Features a 7-inch operation panel.
• Newly developed compact Finisher-A3 for 2-way output.
• Made with recycled plastic for sustainability.

Check Point Software Completes Cyberint Acquisition

• Check Point Software completed acquisition of Cyberint, a cybersecurity threat intelligence firm.
• Acquisition strengthens Check Point's capabilities in providing advanced threat detection and response.
• Cyberint’s technology will enhance Check Point’s ability to protect businesses from evolving cyber threats, particularly in digital and online environments.
• Move reflects Check Point’s ongoing commitment to expanding its cybersecurity offerings and providing more comprehensive solutions to its clients.

Spectrumwise Announces Strategic Partnership with the MSPAA to Elevate Managed IT Services

• Spectrumwise announced strategic partnership with the Managed Service Provider Association of America (MSPAA).
• Partnership aims to enhance managed IT services and support for small and medium-sized businesses.
• MSPAA will provide Spectrumwise with additional resources and industry expertise to strengthen its service offerings.
• Collaboration is expected to drive innovation and improve IT infrastructure management for Spectrumwise clients.

Accelecom Expands Managed Services Suite

• Accelecom expanded its managed services suite to offer more comprehensive IT solutions.
• New services include advanced network management, cybersecurity, and cloud solutions tailored for businesses of all sizes.
• Expansion aims to help businesses optimize their IT operations, improve security, and increase operational efficiency.
• Expanded services position Accelecom as a stronger player in the managed services market.

Pacific Office Automation CEO on indefinite leave after revelations of sex abuse conviction ..

• Pacific Office Automation CEO has taken an indefinite leave following revelations of a past sex abuse conviction.
• Company announced the decision amid growing scrutiny and public attention to the CEO’s history.
• Move aims to address concerns and maintain the company's reputation during the ongoing situation.
• POA is expected to appoint interim leadership while the CEO remains on leave

Canon and Amazon File a Joint Trademark Infringement Lawsuit in the U.S. Against ...

• Canon and Amazon have filed a joint trademark infringement lawsuit in the U.S. against counterfeit printer cartridge sellers.
• Lawsuit aims to protect Canon’s intellectual property and combat the sale of fake products on Amazon’s platform.
• Companies are working together to ensure marketplace integrity and safeguard consumers from fraudulent listings.
• Legal action reflects Canon and Amazon's commitment to enforcing strict measures against counterfeit goods.

Lock in on Cyber Security with ARCOA

• IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
• Data Destruction: Ensures sensitive data is completely erased from devices before disposal
• Asset Remarketing: Resells refurbished IT assets to maximize value recovery
• Recycling Services: Provides environmentally responsible recycling of electronics
• Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
• Secure Logistics: Handles the safe transport of IT assets throughout the disposal process

Data Strategy: Leveraging Data as a Competitive Advantage

• Organizations are increasingly focusing on leveraging data as a competitive advantage.
• Businesses are implementing robust data strategies to collect, analyze, and utilize data effectively.
• Leveraging data enables companies to make informed decisions, enhance customer experiences, and drive innovation.
• Effective data management practices are essential for maintaining data integrity and security.
• Companies that successfully harness data can differentiate themselves in the market and achieve sustainable growth.

Using Data as a Strategic Tool for Competitive Advantage

• Companies are recognizing the importance of data in gaining a competitive advantage.
• Strategic data utilization helps organizations enhance decision-making, optimize operations, and improve customer engagement.
• Leveraging data analytics enables businesses to identify market trends, customer preferences, and operational efficiencies.
• Effective data governance and management practices are crucial for ensuring data quality and compliance.
• Organizations that integrate data into their strategic planning can differentiate themselves and drive long-term success in the marketplace.

Earthling Security Forms Strategic Alliance with AI-based MSSP Company LegitBytes

• Earthling Security forms strategic alliance with AI-based Managed Security Service Provider (MSSP) LegitBytes.
• Partnership aims to enhance cybersecurity offerings by integrating advanced AI technologies into security solutions.
• Alliance will provide businesses with improved threat detection and response capabilities, leveraging LegitBytes’ expertise.
• Earthling Security and LegitBytes are committed to delivering comprehensive security services to protect organizations from evolving cyber threats.

Davenforth Acquires TeleCloud and Third Generation to Launch Managed IT, Voice, and .

• Davenforth has acquired TeleCloud and Third Generation to launch a new managed IT and voice services division.
• Acquisition aims to enhance Davenforth's service offerings and provide comprehensive solutions to clients.
• Expansion will enable Davenforth to deliver integrated IT, voice, and cloud services tailored to business needs.
• Company is committed to improving customer experiences and operational efficiency through these new services.

Beyond printers: Altron document solutions is challenging the status quo in a print industry

• Altron Document Solutions is challenging the status quo in the print industry.
• Company is focusing on innovative solutions that go beyond traditional printing services to meet evolving client needs.
• Aims to redefine document management and workflow processes through technology and integrated solutions.

Orange County Business Journal Names Toshiba's Kerstin Woods 2024 Woman in Business Award Nominee

• Names Toshiba's Kerstin Woods as a nominee for the 2024 Woman in Business Award.
• Nomination recognizes Woods’ exceptional leadership and contributions to the business community.
• Woods has demonstrated a commitment to innovation and excellence within Toshiba, driving significant advancements in the industry.
• Award highlights the achievements of women leaders and their impact on business growth and community development.
• Recognition reflects Toshiba's dedication to fostering female leadership and promoting diversity within the workplace.

A CISO’s guide on the Rising risks of Enhanced Phishing

• Addressing the rising risks of enhanced phishing attacks is critical for organizations today.
• Guide outlines the evolving tactics used by cybercriminals to exploit vulnerabilities in security systems.
• CISOs are encouraged to implement robust security measures, including employee training and awareness programs.

insight why Lexmark migh be for sale

• There are growing speculations regarding why Lexmark might be for sale.
• Industry analysts suggest that changes in market dynamics and competition may have prompted the consideration of a sale.
• Lexmark has been focusing on streamlining its operations and enhancing its technology offerings, indicating a potential strategic shift.
• Potential buyers may see value in Lexmark’s established brand and its capabilities in print and imaging solutions.
• Move could also align with broader trends in the technology sector, where companies are consolidating to remain competitive in a rapidly evolving market.

Sponsored by

September 30th, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

EFI Expands Relationship with Global Strategic Partner DPI

• EFI (Electronics For Imaging) enhances its relationship with Digital Print, Inc. (DPI) to broaden its reach in the digital print and signage markets.
• Both companies will focus on integrating EFI’s cutting-edge digital print technologies with DPI's market presence.
• Partnership aims to tap into emerging markets and increase EFI’s footprint globally.
• Collaboration strengthens their commitment to innovation and customer-centric solutions in the print industry.

Revenue Rocket Advises BlackPoint IT on Successful Sale to Agellus Capital

• BlackPoint IT successfully sold to Agellus Capital, guided by Revenue Rocket.
• Revenue Rocket provided M&A advisory services, facilitating the smooth transaction.
• Acquisition aims to fuel BlackPoint IT’s expansion and enhance its service offerings.
• Agellus Capital and BlackPoint IT share a strategic vision, creating synergies that will drive future growth.
• Acquisition strengthens the competitive positioning of both companies in the tech industry.

Crexendo Announces Record Level Participation at the Upcoming NetSapiens Platform ...

• Crexendo reports an unprecedented number of participants at its upcoming NetSapiens platform event.
• Increased interest reflects the growing importance of the NetSapiens platform within the communications industry.
• Event will showcase advancements and new features within the platform, emphasizing innovation.
• Attendees will benefit from extensive networking and collaboration opportunities.
• Crexendo sees this participation surge as a sign of continued growth and influence in the communications space.

ConnectWise Announces New CEO, Jason Magee to Depart

• reported on channel insider
• Jason Magee stepping down as ConnectWise CEO after five years, following major acquisitions.
• Manny Rivelo, former Forcepoint CEO, will take over, with a smooth transition planned.
• Under Magee, ConnectWise grew significantly, with 300% revenue and 500% profit increases.
• Magee enhanced ConnectWise’s cybersecurity reputation and will remain involved through IT Nation Connect.
• Rivelo aims to build on success, focusing on AI opportunities for MSPs and SMBs.

Cybellum Receives Frost & Sullivan’s Competitive Strategy Award for Product Security Innovation

• Cybellum awarded Frost & Sullivan’s Competitive Strategy Leadership Award for its groundbreaking product in cybersecurity.
• Innovative platform offers automated vulnerability management, enabling organizations to secure their products more effectively.
• Platform has demonstrated significant impact in safeguarding IoT devices and automotive components, providing comprehensive protection throughout the product lifecycle.
• Cybellum recognized for leading the market with its proactive approach to product security and contributing to higher industry standards

Red Canary, Palo Alto Networks team to offer managed security services for Cortex XSIAM

• Red Canary partners with Palo Alto Networks to deliver managed security services for the Cortex XSIAM platform.
• Collaboration aims to provide advanced threat detection and response capabilities to clients using the Cortex XSIAM system.
• Integration will help organizations optimize their security operations by leveraging automation and analytics.
• Partnership underscores both companies' commitment to innovation in managed security services.

How AI avatars are transforming customer service in business

• AI avatars are being used to provide 24/7 customer support, improving user interactions with businesses.
• Avatars can offer personalized service by analyzing customer data and preferences in real time.
• AI-driven avatars help companies reduce labor costs by automating routine customer service tasks.
• Businesses can easily scale customer service operations using AI avatars, handling multiple interactions simultaneously.
• AI avatars integrate with existing CRM systems to offer seamless and efficient customer service.

Lock in on Cyber Security with ARCOA

• IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
• Data Destruction: Ensures sensitive data is completely erased from devices before disposal
• Asset Remarketing: Resells refurbished IT assets to maximize value recovery
• Recycling Services: Provides environmentally responsible recycling of electronics
• Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
• Secure Logistics: Handles the safe transport of IT assets throughout the disposal process

The Role of Social Media Platforms in Combating Deepfakes

• Social media platforms are leveraging AI tools to identify and remove deepfake content quickly.
• Platforms are working with academic and industry experts to improve detection technologies.
• Initiatives are being introduced to raise awareness among users about deepfakes and how to spot them.
• Strict policies are implemented to regulate the creation and distribution of deepfakes.
• Platforms are enhancing transparency by labeling potentially altered content and providing context to users.

Buchanan Technologies Strengthens Oracle Expertise with Heartland IT Consulting Acquisition

• Buchanan Technologies acquires Heartland IT Consulting to bolster its Oracle services capabilities.
• Acquisition enhances Buchanan's technical expertise and offerings in Oracle ERP, cloud, and consulting services.
• Deal positions Buchanan to better serve clients in key industries by expanding its reach and service portfolio.

Microsoft, Align, and Other Industry Leaders Secure Top Honors in Channel Futures MSP ...

• Microsoft, Align, and other major companies receive top recognition in the Channel Futures MSP awards.
• Awards highlight their leadership and innovation in managed service provider (MSP) solutions.
• Honorees are celebrated for delivering exceptional managed services that drive client success.
• Winners are acknowledged for implementing cutting-edge technologies to meet evolving industry demands.
• These accolades reflect the growing significance of MSPs in the IT and business landscape.

Nuspire Ranked Among Elite Managed Service Providers on Channel Futures 2024 Next Generation List

• Nuspire secures a prestigious spot on Channel Futures' 2024 Next Generation list of top managed service providers.
• Ranking highlights Nuspire’s leadership and innovation in the managed services sector.
• Nuspire is recognized for providing advanced security and IT management solutions to its clients.

Duplo Nears 2,000 Installations of DC-618 Slitter/Cutter/Creaser - Printing Impressions

• Duplo is approaching 2,000 installations of its DC-618 Slitter/Cutter/Creaser, showcasing its popularity in the industry.
• DC-618 is recognized for its efficiency in handling various print finishing tasks, enhancing workflow productivity.
• High installation numbers reflect strong user adoption and satisfaction among printing businesses.

HP printers apparently have AI now, because of course they do

• HP introduces AI capabilities in its printers, enhancing functionality and user experience.
• New AI features aim to optimize print quality, reduce waste, and streamline workflows.
• Technology promises to improve ease of use, making printing more intuitive for users.

Vasion Announces Product Name Change from PrinterLogic to Vasion Print, Marking a New Era in Digital Transformation

• Vasion rebrands PrinterLogic as Vasion Print to better align with its vision for digital transformation.
• Name change reflects a broader focus on innovative print management solutions.
• Strategic shift aims to strengthen Vasion's position in the competitive digital landscape.

Lexmark Owners Said to Weigh $2 Billion Sale of Printer Manufacturer

• Lexmark’s owners are reportedly considering a sale of the printer manufacturer valued at around $2 billion.
• Move is attracting interest from various potential buyers within the tech industry.
• Decision reflects broader trends in the printing market and ongoing consolidation efforts.

Bipartisan Senate bill would renew CDO Council, require ‘AI readiness’ work

• A bipartisan Senate bill aims to renew the Chief Data Officers (CDO) Council.
• Bill emphasizes the need for federal agencies to prepare for AI implementation and management.
• Seeks to enhance data strategies across government agencies to better utilize AI technologies.
• Renewal promotes collaboration among various stakeholders to address challenges related to AI readiness

Novigi expands footprint with acquisition of managed services rival

• Novigi has acquired a competing managed services provider to enhance its market presence.
• Move aims to broaden Novigi’s service offerings and strengthen its capabilities in managed services.
• Acquisition positions Novigi to better compete in a growing industry landscape.

Rapid7 Adds Extended Ecosystem Support of Third-Party Detections to Managed ...

• Rapid7 expands its managed services by incorporating support for third-party detection technologies.
• Addition allows clients to leverage a wider array of security tools and integrations.
• Enhancement aims to improve overall threat detection and response capabilities.

CrowdStrike unveils AI Security Posture Management and Data Security Posture Management

• CrowdStrike launches AI-driven Security Posture Management and Data Security Posture Management tools.
• Tools aim to enhance organizations' ability to assess and improve their security posture.
• Offerings emphasize data security, helping organizations better manage and protect sensitive information.
• Use of AI technologies enables real-time insights and improved threat detection capabilities.

Sponsored by

September 15th, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

Notes from last week

Human vs. AI: Measuring the Impact of Automated Content

• Tools like ChatGPT are growing fast, but doubts remain about content quality.
• Human vs. AI content: Human content beats AI in accuracy, readability, and brand tone, highlighting the need for human oversight.
• AI's role: AI aids in research and brainstorming, but can't replace human creativity.
• Quality over quantity: Brands must prioritize authentic, human-driven content to maintain audience trust

Screwloose IT and White Rook Cyber Strategic Merger

• Screwloose IT and White Rook Cyber join forces to enhance cybersecurity and IT services.
• Merger combines Screwloose IT’s tech expertise with White Rook’s cybersecurity prowess to offer comprehensive solutions.
• Merger positions both companies for expanded market reach and increased service offerings.Clients will benefit from enhanced security, improved IT services, and more robust support across industries.

TeamLogic IT Named to Channel Futures MSP 501 List and CRN Solution Provider 500 List ...

• TeamLogic IT earns spots on both the Channel Futures MSP 501 and CRN Solution Provider 500 lists.
• Accolades highlight TeamLogic IT’s excellence in managed IT services and solution delivery.
• Company’s focus on innovation and customer satisfaction drives its continued success and industry recognition.
• Clients can expect top-tier IT services, trusted by industry leaders and recognized for exceptional performance.

Unlocking Machine Learning with Synthetic Data

• Synthetic data is emerging as a powerful tool for advancing machine learning models.
• Enhances data privacy, reduces biases, and accelerates model training by providing diverse, scalable datasets.
• Synthetic data is being used across industries like healthcare, finance, and autonomous vehicles to simulate real-world scenarios.
• As adoption grows, synthetic data will continue to unlock new possibilities for more accurate and efficient machine learning solutions.

Tequity's Advises MSP Firm, Lanworks, on Acquisition by Osprey Technology Solutions

• Tequity advises Lanworks on its acquisition by Osprey Technology Solutions, strengthening its market position.
• Acquisition combines Lanworks’ managed IT services expertise with Osprey’s broader tech capabilities.
• Merger provides both companies with expanded resources and access to new market segments.
• Customers will benefit from enhanced service offerings and more comprehensive IT solutions.

Mitiga Launches Innovative Cloud Managed Detection and Response (MDR) Service to ...

• Introduces a new Cloud Managed Detection and Response (MDR) service to enhance cybersecurity for cloud environments.
• Service offers real-time threat detection, rapid incident response, and continuous monitoring for cloud-based infrastructure.
• Aimed at addressing the rising threats in cloud security, this solution caters to businesses across sectors.
• Clients gain improved cloud security, faster response to incidents, and proactive threat management.

Ricoh Modernizes to the Cloud

• Ricoh Company, Ltd. choses Informatica’s Intelligent Data Management Cloud™ (IDMC) to accelerate its GLIDER data infrastructure project, which aims to centralize and modernize data management to support its digital transformation efforts.
• GLIDER initiative consolidates sales, inventory, and operations data from over 50 Ricoh Group companies globally, centralizing data processing and analysis to promote efficient Return On Invested Capital (ROIC) management.
• Ricoh is moving its workloads from Informatica’s PowerCenter on-premises platform to the AI-powered, cloud-native IDMC, reusing PowerCenter assets to save on migration costs and efforts.
• IDMC offers a user-friendly interface, a low-code/no-code environment, and flexibility, improving operational efficiency and enabling quicker, trusted data access for better customer service and satisfaction.
• Informatica Japan's IDMC platform supports Ricoh's global data integration, helping Ricoh achieve operational excellence, improve customer experience, and deliver high-quality digital services.

Lock in on Cyber Security with ARCOA

• IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
• Data Destruction: Ensures sensitive data is completely erased from devices before disposal
• Asset Remarketing: Resells refurbished IT assets to maximize value recovery
• Recycling Services: Provides environmentally responsible recycling of electronics
• Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
• Secure Logistics: Handles the safe transport of IT assets throughout the disposal process

Ricoh to cut 2,000 jobs globally

• reported on Nikkei Asia
• Ricoh will cut 2,000 jobs globally, focusing on its office equipment division as part of its digital transition.
• 1,000 employees in Japan will be offered early retirement from Oct. 2024 to Feb. 2025.
• Ricoh expects a 16 billion yen ($112M) severance cost but aims to boost profits by 9 billion yen annually from 2026.
• Shrinking printer demand is driving Ricoh to focus on digital services like AI and data management.
• Konica Minolta is also cutting 2,400 jobs, forming a joint venture with Fujifilm for office machine components.

Fujifilm Partners with Marco Technologies to Expand U.S. Office and Production Print ...

• Collaborates with Marco Technologies to expand its office and production print presence in the U.S.
• Partnership combines Fujifilm’s print technology with Marco’s expertise in managed services to enhance market reach.
• Collaboration opens new opportunities for both companies in the office and production print sectors.
• Clients will experience improved print solutions, broader product offerings, and enhanced service support.

Kyocera says print smart, stay secure

• Launches its "Print Smart, Stay Secure" initiative to promote secure and efficient printing solutions.
• Campaign emphasizes protecting sensitive data with advanced security features in Kyocera’s print technology.
• Cncourages businesses to optimize printing workflows, reducing costs while maintaining security.
• Clients benefit from enhanced document security, cost-effective printing, and streamlined operations.

Lexmark Acquires AccessVia LEXINGTON, Ky.

• Announces the acquisition of AccessVia to strengthen its software solutions portfolio.
• Acquisition integrates AccessVia’s signage creation software with Lexmark’s printing capabilities.
• Move expands Lexmark’s offerings in the retail and signage sectors, enhancing its market presence.
• Clients gain access to innovative, integrated print and signage solutions, improving operational efficiency and branding.

TWAIN Direct Developers Day Set to Ignite Innovation at Safety Harbor Resort & Spa, Florida November 13-14

• TWAIN Direct Developers Day is scheduled to take place at Safety Harbor Resort & Spa, Florida, on November 13-14.
• Event aims to drive innovation in document scanning and printing technologies by bringing together industry developers.
• Attendees will engage in workshops, presentations, and networking opportunities to explore advancements in TWAIN Direct technology.
• Developers and industry professionals will gain insights into new trends, share ideas, and collaborate on innovations in the scanning and printing space.

CompassMSP Recognized on CRN's 2024 MSP 500 List

• Named to CRN’s 2024 MSP 500 List, highlighting its excellence in managed services.
• Inclusion underscores CompassMSP’s leadership and innovation in providing top-tier IT solutions.
• List recognizes companies for their ability to deliver high-quality managed services and demonstrate growth and leadership in the MSP sector.

Magna5 Expands National Footprint and Strengthens Managed IT Services Offerings ...

• Expands its national footprint and enhances its managed IT services offerings.
• Expansion aims to increase market presence and improve service delivery across the U.S.
• Strengthens its managed IT services to provide more comprehensive solutions and support to clients.

Konica Minolta’s Laura Blackmer Named a 2024 Inclusive Channel Leader by CRN

• Laura Blackmer of Konica Minolta is named a 2024 Inclusive Channel Leader by CRN.
• Accolade honors Blackmer’s contributions to fostering inclusivity and leadership within the channel industry.
• Recognition highlights Blackmer’s role in advancing diversity and inclusion in the technology sector.
• Konica Minolta benefits from enhanced visibility and reputation in the industry, showcasing its commitment to inclusive leadership.

Sponsored by

September 8th, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

Cybersecurity Solutions for Health Care Protection

• Recent ransomware attack on Change Healthcare disrupted insurance claims processing, affecting patients and pharmacies.
• India faces growing cyber threats, with an average of 2,138 attacks per week on healthcare institutions in 2023.
• AI-driven tools can enhance threat detection, streamline response times, and upskill healthcare employees for better security.
• Healthcare sector must adopt AI and advanced cybersecurity measures to safeguard sensitive patient information and critical operations.

Epson Introduces New High-Performance Desktop Check Scanners for Remote Deposit Capture

• Introduces two new desktop check scanners, the TM-S1000II and TM-S1000II-NW, designed to support Remote Deposit Capture (RDC) for streamlined check processing.
• TM-S1000II-NW features driverless Web API technology for easy setup and maintenance, offering Ethernet, USB, and optional Wi-Fi connectivity for future-proofing.
• Both models offer exceptional check processing speed, available in 30 or 60 checks per minute configurations, and ensure high-quality images at 200 dpi.
• MICR accuracy rate of 99.9%, these scanners minimize errors, while built-in franking and electronic endorsement features simplify processing.
• Scanners are now available through authorized Epson partners with a two-year limited warranty and extended service options up to five years.

Vasion and MicroTech Secure $2.8M Print Automation Deal with the U.S. Army through ...

• Vasion secured a $2.8M contract with the U.S. Army to enhance security and efficiency through cloud-based print automation.
• Partnership with Ricoh and MicroTech connects Vasion’s solutions to the Army’s Network Enterprise Technology Command (NETCOM).
• Vasion’s PrinterLogic will manage up to 150,000 printers and 1.7 million users, meeting the Army's strict IL-4 security standards.
• Deal follows a successful pilot and reinforces Vasion’s commitment to digital transformation and cybersecurity for the Army.

CompassMSP Awarded Barracuda Discover24 2024 MSP Partner of the Year

• CompassMSP awarded the Barracuda Discover24 2024 MSP Partner of the Year for its exceptional performance and contributions.
• Award recognizes CompassMSP's excellence in delivering Barracuda’s cybersecurity and data protection solutions to clients.
• Partnership with Barracuda has driven significant success in enhancing clients' security and IT resilience.
• Award highlights leadership in the managed services space and its commitment to providing top-tier cybersecurity solutions.

NRD Cyber Security income increased by 32% in H1 of 2024

• NRD Cyber Security reported €3.643 million in revenue for H1 2024
  • 32% increase over the same period in 2023, with net profit up by 58% to €507,000.
• Lithuanian market grew by 79%, driven by the company's Managed SOC services and increasing NIS2 Directive-related projects.
• NRD's cybersecurity solutions, Natrix and CyberSet, strengthened the cyber resilience of key sectors in Egypt, Malta, and new markets like East Africa and the Eastern Caribbean.

Check Point Software Unveils New MSSP Portal for Partners: Vastly Simplifying Service Delivery and Ease of Doing Business

• Unveiled new Portal for managed security service providers (MSSPs) and distributors, streamlining service delivery and business operations.
• MSSP Portal addresses key challenges such as scaling services, managing diverse security solutions, and ensuring compliance, significantly enhancing efficiency and profitability.
• Portal simplifies onboarding, reducing the process from a week to two minutes, and integrates seamlessly with the Check Point Infinity Platform.
• Features include
  • effortless onboarding
  • diverse security portfolio deployment
  • flexible billing

ECS Achieves AWS Managed Service Provider Status for Tenth Consecutive Year

• Earned AWS Managed Service Provider status for the tenth consecutive year, showcasing its expertise in AWS solutions.
• Highlights ECS’s ability to provide specialized consulting and managed services for all stages of the cloud journey.
• Partnership with AWS enables secure, scalable cloud solutions for the federal sector.
• AWS’s Competency Program helps customers find APN Partners with deep industry expertise for seamless AWS solution deployment.

Lock in on Cyber Security with ARCOA

• IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
• Data Destruction: Ensures sensitive data is completely erased from devices before disposal
• Asset Remarketing: Resells refurbished IT assets to maximize value recovery
• Recycling Services: Provides environmentally responsible recycling of electronics
• Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
• Secure Logistics: Handles the safe transport of IT assets throughout the disposal process

Perpetual Capital Partners Acquires Novatech, Inc.

• Perpetual Capital Partners acquires Novatech, Inc., expanding its portfolio in the tech sector.
• acquisition enhances Perpetual Capital Partners' capabilities and market presence in managed IT services and solutions.
• Novatech, Inc. will continue to operate under its established brand, providing innovative IT services and solutions to its customers.
• Deal signifies a strategic move for Perpetual Capital Partners, strengthening its position in the technology industry

Surpassing the Boundaries of Large Language Models

• LLMs revolutionizing technology with capabilities in text recognition, summarization, and generation, impacting sectors like healthcare and finance.
• Despite their power, LLMs face challenges such as misinformation and bias, requiring careful dataset evaluation and improved transparency.
• Solutions include rigorous data review, effective prompt formulation, and strategies to enhance model interpretability and fairness.

TWAIN Working Group and the Coalition for Content Provenance and Authenticity (C2PA) enter into a Liaison Partnership Agreement

• TWAIN Working Group (TWG) and C2PA have partnered to integrate C2PA’s Content Credentials into TWAIN Direct scanning applications.
• Collaboration aims to improve content authenticity and traceability.
• TWG will offer technical coaching for this integration at the TWAIN Direct Developers Day event.
• TWAIN Direct and Content Credentials are open source, enhancing document capture and content verification

Xerox and HCLTech Extend Agreement to Drive Innovation with AI and Digital Engineering

• HCLTech and Xerox extend their AI-driven Engineering and Digital Process Operations collaboration.
• HCLTech will aid Xerox's Reinvention strategy for sustainable growth, leveraging its AI platform and process services.
• HCLTech will help enhance working capital, device connectivity, and sales efficiency.
• partnership focuses on centralizing processes and improving experiences for employees and clients.
• partnership, ongoing since 2009, has led to 215 U.S. patents and advanced R&D labs.

PDF AI: Manage Documents with Greater Efficiency

• enhances PDF handling with AI-driven automation, accuracy, and insights, surpassing traditional tools.
• Automates repetitive tasks like file organization and form filling, boosting productivity and reducing manual work.
• Minimizes human error with precise data extraction and standardized formatting.
• Features AI-driven indexing for faster and easier document navigation.
• Key Features:
  • Smart Text Recognition: Accurate text extraction from images and scanned documents.
  • Automated Classification: Organizes documents based on content with customizable labels
  • Advanced Data Extraction: Pulls specific information quickly, with batch processing support.
  • Includes encryption, access control, and audit trails for document security.
  • Offers advanced automation, better search and indexing, seamless integration, and enhanced security compared to traditional PDF tools.

Sponsored by

August 25th, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

Solution Builders Inc. Earns Spot Among the World's Top Managed Service Providers in the ...

• named among the top managed service providers globally in the 2024 Channel Futures MSP 501 rankings.
• MSP 501 list ranks companies based on growth, profitability (EBITDA), and innovation, with a focus on recurring revenue and operational efficiency.
• MSP 501 list highlights companies generating nearly $25 billion in revenue, with many offering services in AI, cloud, security, and remote management.
• Solution Builders President Daniel Melling emphasized that this recognition reflects the team’s dedication to delivering top-notch managed services.
• Since 1995, Solution Builders Inc. has provided managed IT and cybersecurity services across industries like healthcare, financial services, and government

Konica Minolta to Halt Production at Chinese Subsidiary

• Konica Minolta will cease production at its Wuxi, China facility and transfer operations to Malaysia, Japan, and Dongguan, China for better profitability.
• closure is expected to result in a 6 billion yen loss by March 2025, already accounted for in the company’s forecasts.

AVATAR Managed Services Earns No. 63 on the 2024 CRN® Fast Growth 150 List

• AVATAR Managed Services ranked No. 63 on CRN’s 2024 Fast Growth 150 list.
• 87% Growth: AVATAR achieved 87% growth from 2021 to 2023 through strategic IT solutions.
• Industry Recognition: The Fast Growth 150 honors IT companies excelling in innovation and adapting to change.
• Company Focus: AVATAR provides tailored IT services, focusing on data security and business continuity.

Preventing Data Leaks: Why Only AI-Empowered Teams Can Protect Global Powers

• Sensitive data of 1.6 million people, including Indian military personnel, was exposed, linked to Hyderabad firms.
• 4 GB of unprotected data, including biometric info, was found on dark web platforms.
• breach exposes the dangers of using private contractors with weak cybersecurity.
• Leaked data could be used for deepfakes, posing national security risks.
• incident highlights the need for stronger security measures and audits for third-party vendors.

Alcott Enterprises Ranks No. 1293rd on the 2024 Inc. 5000

• Alcott Enterprises ranks No. 1293 on the 2024 Inc. 5000 list of fastest-growing private companies in the U.S.
• ranked 61st among all IT Services companies in America, reflecting its strong industry impact
• Founder Jordan Alcott attributes the company’s success to the team’s dedication and the value they bring to managed IT customers.
• 2024 Inc. 5000 companies added 874,458 jobs over three years, with an average growth rate of 1,637% among the top 500.
• Alcott Enterprises is a national IT consulting and cybersecurity firm recognized for its next-gen managed services.

Data Quality and Lineage: Key to Building Trust and Reliability

• As data reliance grows, ensuring credible data through quality and tracking its origin and transformation (data lineage) becomes crucial for organizational trust.
• Data lineage tracks the journey of data, offering transparency from its source to its final use, enhancing confidence in its reliability.
• Key Benefits:
  • Traceability: Allows organizations to trace data to its origin for accuracy verification.
  • Transparency: Improves stakeholder insight into data analysis and transformation.
  • Compliance: Eases regulatory adherence by tracking data movement and changes.
  • Risk Management: Identifies issues in the data pipeline to prevent errors.
• Companies prioritizing data quality and lineage can make better decisions, meet compliance needs, and gain a competitive edge.

ePlus Acquires Bailiwick Services, LLC

• acquired Bailiwick Services, enhancing its IT services in retail, finance, and hospitality.
• acquisition broadens ePlus’ offerings in IT integration, edge computing, and digital experiences.
• ePlus sees growth opportunities, while Bailiwick expects better resources and capabilities for clients.
• acquisition closed on August 19, 2024, with Bailiwick now part of ePlus Technology.
• Bailiwick specializes in large-scale IT solutions; ePlus focuses on transformative tech services.

Lock in on Cyber Security with ARCOA

• IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
• Data Destruction: Ensures sensitive data is completely erased from devices before disposal
• Asset Remarketing: Resells refurbished IT assets to maximize value recovery
• Recycling Services: Provides environmentally responsible recycling of electronics
• Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
• Secure Logistics: Handles the safe transport of IT assets throughout the disposal process

Rackspace expands OpenStack offerings

• reported on siliconangle
• introduces OpenStack Enterprise, a fully managed, scalable cloud solution for critical workloads.
• Developed by Rackspace and NASA in 2010, OpenStack is now a leading open-source cloud platform.
• Rackspace has contributed over 5.6 million lines of code and supported more than 1 billion server-hours for OpenStack.
• OpenStack Enterprise offers fully managed services to simplify complex cloud environments.
• Addresses security, compliance, and cost efficiency while enabling seamless cloud migration and modernization.

NexusTek Unveils New Brand Identity and Launches Revamped Website

• unveils a new brand identity and redesigned website to enhance its market position and reflect its modern IT solutions.
• rebrand highlights NexusTek's focus on Hybrid Cloud, Cybersecurity, AI, and Data, aiming to drive business growth and improve security.
• redesigned site offers a modern, user-friendly experience with detailed information on NexusTek’s advanced IT service
• Hamilton Yu emphasizes the rebrand’s role in showcasing NexusTek’s commitment to innovation, superior IT solutions, and customer satisfaction.
• changes align with NexusTek’s goal to reinforce its leadership in IT services and support businesses across all stages of their IT journey

Konica Minolta bizhub C751i data specs

• Konica Minolta bizhub C751i data specs
• System Speed:
  • A4: Up to 75 ppm (mono) / 70 ppm (color)
  • A3: Up to 37 ppm (mono) / 35 ppm (color)
• Autoduplex Speed (A4): Up to 75 ppm (mono) / 70 ppm (color)
• First Page Out Time: 2.8 seconds (mono) / 3.8 seconds (color)
• Warm-up Time: Approximately 13 seconds (mono) / 14 seconds (color)
• Imaging Technology: Laser
• Toner Technology: Simitri® V polymerized toner
• Panel Size/Resolution: 10.1” / 1024 x 600
• Memory: 8,192 MB (standard/max)
• Hard Drive: 256 GB SSD (standard) / 1 TB SSD (optional)
• Interface: 10/100/1,000-Base-T Ethernet, USB 2.0, optional Wi-Fi 802.11 b/g/n/ac
• Network Protocols: TCP/IP (IPv4/IPv6), SMB, LPD, IPP, SNMP, HTTP(S), Bonjour
• Automatic Document Feeder: Up to 300 originals, dual scan, A6-A3, 35-210 g/m²
• Paper Input Capacity: 3,650 sheets (standard) / 6,650 sheets (max)
• Printable Paper Size: A6-SRA3, custom sizes, banner paper up to 1,200 x 297 mm
• Printable Paper Weight: 52-300 g/m²
• Brochure here

PDF AI: Manage Documents with Greater Efficiency

• enhances PDF handling with AI-driven automation, accuracy, and insights, surpassing traditional tools.
• Automates repetitive tasks like file organization and form filling, boosting productivity and reducing manual work.
• Minimizes human error with precise data extraction and standardized formatting.
• Features AI-driven indexing for faster and easier document navigation.
• Key Features:
  • Smart Text Recognition: Accurate text extraction from images and scanned documents.
  • Automated Classification: Organizes documents based on content with customizable labels
  • Advanced Data Extraction: Pulls specific information quickly, with batch processing support.
  • Includes encryption, access control, and audit trails for document security.
  • Offers advanced automation, better search and indexing, seamless integration, and enhanced security compared to traditional PDF tools.

Nobl Q amplifies their Cloud and Industry solutions backbone with the acquisition of Corezi

• Expands into Banking and Financial Services, enhancing cloud, AI, and engineering solutions.
• Corezi's integration enables advanced cloud-native and AI solutions, optimizing business processes.
• Corezi’s CEO and President join Nobl Q, ensuring continued high-quality service for existing clients.
• Fourth major acquisition in 12 months, part of Nobl Q’s rapid expansion strategy.
• Nobl Q: Dallas-based provider of AI and cloud solutions with a global reach.
• Corezi: Specialist in cloud solutions and digital transformation for Financial Services and SaaS.

Square 9 Softworks Achieves 9.8 out of 10 Rating on TrustRadius

• earns a 9.8 out of 10 rating on TrustRadius for its intelligent information management solutions.
• Reviews highlight exceptional customer support, user-friendliness, scalability, and flexibility.
• Stephen Young, President and CEO, attributes the score to the team’s commitment to innovation, quality service, and support.
• continues to focus on customer satisfaction and product improvement, maintaining high standards.
• Square 9 Softworks: Provider of AI-powered information management solutions that streamline digital workflows and document handling.
• TrustRadius: Platform offering vetted, unbiased reviews to help technology buyers make informed decisions.

ISSQUARED Inc. launches the PkeyFx product line for comprehensive & integrated

• introduces PkeyFx for digital certificate management.
• Bala Ramaiah, Founder & CEO, emphasizes PkeyFx's role in simplifying enterprise IT challenges.
• Automates certificate management, reduces errors, ensures compliance, and integrates with existing IT systems. Includes HSMs for secure PKI environments.
• Led by Taha Mughir and John Charles, showcasing ISSQUARED’s expertise.
• PkeyFx available in Standard Model for SMBs and Enhanced Enterprise Model for large enterprises.
• Provides IT and security solutions, including Cyber Security and Cloud Infrastructure, to Fortune 500 companies

DXC Technology Awarded on Forbes list of World's Best Management Consulting Firms 2024

• named one of the World’s Best Management Consulting Firms for 2024 by Forbes and Statista.
• consulting sector, generating $47 billion in 2022, features top firms recognized for their expertise across various industries and functions.
• DXC noted for its global consulting capabilities and leadership in AI-driven transformation.
• “We are uniquely positioned to drive our clients’ innovation journey in the AI era,” said Raul Fernandez, DXC President and CEO.

RSM Achieves Microsoft Azure Expert Managed Service Provider (MSP) Designation

• named a Microsoft Azure Expert MSP, recognizing excellence in Azure platform management.
• designation represents the highest standard in Microsoft’s MSP ecosystem.
• Services Highlighted:
  • Fully managed IT services
  • Co-managed IT solutions
  • Threat detection and response
  • Microsoft cloud services
• RSM provides professional services to the middle market, focusing on business growth and success.

summary of recent cyber hacks based on Twitter posts from last week:

• Toyota Data Breach (Aug 21):
  • Source: Cytex (@cytexsmb)
  • Details: 240GB of data exposed on the dark web. The breach was claimed by the ZeroSevenGroup, affecting a third-party entity associated with Toyota. Medusa ransomware previously targeted Toyota's systems.
• Israeli Infrastructure Cyber Attack (Aug 22):
  • Source: HackManac (@H4ckManac)
  • Details: ZeroSeven Hacking Group is selling full network access to Israeli infrastructure, with 80TB of critical data at risk. This is linked to the group’s recent breach involving Toyota.

• Oregon Zoo Data Breach (Aug 22):
  • Source: teiss (@TEISS)
  • Details: The credit card information of nearly 118,000 visitors may have been compromised between December 2023 and June 2024.
• National Public Data Leak (Aug 14):
  • Source: Derek (@Goparel_)
  • Details: 2.7 billion records, including social security numbers, were leaked on a dark web forum.
• Virgin Media Data Compromise (Recent):
  • Source: Hudson Rock Bot (@hudsonrockbot)
  • Details: Over 29 million compromised computers, with Virgin Media reporting at least 2,045 compromised employees and 20,221 compromised users.

Sponsored by

August 19th, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

Critical Start Delivers Comprehensive Vulnerability Management Service and .

• Critical Start introduced a Vulnerability Management Service (VMS) and Vulnerability Prioritization to help reduce cyber risk.
• VMS integrates Qualys’ VMDR solution for advanced scanning, monitoring, and reporting.
• Vulnerabilities are prioritized based on threat intelligence, asset criticality, and control gaps.
• Centralized asset inventory and detailed reports highlight security gaps and critical risks.
• service integrates with Critical Start’s platform for comprehensive vulnerability and risk management.

Netsurit Climbs 982 Spots on America's Fastest-Growing Companies List

• Netsurit rose to No. 305 on the 2024 Inc. 5000 list, marking significant growth among America’s fastest-growing private companies.
• company improved by 982 spots on the list, showing rapid revenue growth and business success.
• CEO Orrin Klopper credited the recognition to the dedication of Netsurit’s team, customers, and partners.
• The 2024 Inc. 5000 companies added 874,458 jobs in three years, with top companies averaging 1,637% revenue growth.
• Netsurit is a global leader in IT solutions, offering managed services, cybersecurity, and AI, with headquarters in New York.

Coretelligent Joins Secureworks® Global MSSP Partner Program to Bolster Cyber .

• Joined the Secureworks Global MSSP Partner Program to enhance its cybersecurity offerings.
• Partnership enables Coretelligent to leverage the Secureworks Taegis XDR platform for advanced threat detection, prevention, and response.
• Now offers upgraded real-time threat detection, vulnerability management, AI-driven intelligence, and automated incident response.
• Collaboration addresses cybersecurity talent shortages while offering scalable, enterprise-level protection for organizations of all sizes.

Syncro Announces Commercial Availability of AI-powered Smart Ticket Management

• Introduced its AI-driven Smart Ticket Management system to enhance efficiency for MSPs and IT professionals.
• New solution is integrated within Syncro’s platform, offering automated ticket classification and guided resolutions.
• Smart Search tool uses natural language processing (NLP) to deliver context-aware, relevant ticket searches.
• System streamlines ticket workflows with automated classification, checklists, and linked scripts for quick resolutions.
• Early adopters highlight the solution’s ability to bridge skill gaps and improve resolution times for technicians.

AI Innovation and Sustainable Data Centers: Finding the Perfect Balance

• AI models, especially deep learning, require significant computational power, primarily from GPUs, leading to increased energy consumption in data centers.
• Growing power density demands efficient cooling systems, which can consume as much energy as the computing processes themselves.
• Scaling AI workloads increases resource needs, but inefficiencies like the “Memory Wall” limit optimal utilization, leading to underused, power-hungry GPUs.
• Advanced technologies like computational storage, distributed computing, and CXL memory expansion can help optimize energy use while maintaining performance.
• Data centers must adopt new strategies to reduce energy consumption while supporting the expanding needs of AI and machine learning

How Lakehouse Architecture is Evolving Data Management

• Lakehouses integrate data lakes and data warehouses to manage complex and diverse data, offering improved systems for data management.
• Traditional data warehouses excel at processing structured data but struggle with diverse, unstructured data, leading to the emergence of data lakes.
• Lakehouses merge the scalability and flexibility of data lakes with the performance and control of data warehouses, providing a unified solution.
• Lakehouse architecture simplifies data management by decoupling storage and compute, enhancing scalability and efficiency.

Magna5 Ranks in the Top Third of the Inc. 5000

• ranks No. 1592 on the Inc. 5000 for the second consecutive year.
• Focused on being a trusted IT partner by investing in people, technology, and processes.
• Achieved rapid growth while navigating inflation, rising costs, and hiring issues.
• Offers Managed IT, Cybersecurity, Cloud, and IT Consulting, enhanced by strategic acquisitions.

Lock in on Cyber Security with ARCOA

• IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
• Data Destruction: Ensures sensitive data is completely erased from devices before disposal
• Asset Remarketing: Resells refurbished IT assets to maximize value recovery
• Recycling Services: Provides environmentally responsible recycling of electronics
• Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
• Secure Logistics: Handles the safe transport of IT assets throughout the disposal process

New Charter Technologies Welcomes Dynamic Edge

• Adds Dynamic Edge, enhancing service offerings and market reach.
• Offers 24x7 IT support, cybersecurity, custom app development, and regulatory compliance across multiple industries.
• Joins New Charter to leverage resources and support, aiming to advance growth and service quality.
• Partnership provides access to centralized services, group buying power, and improved recruiting capabilities.

CompassMSP Ranked Among Inc. 5000 2024 Fastest-Growing Private Companies in America

• celebrates its fourth consecutive year on the Inc. 5000 list, affirming its industry leadership.
• The Inc. 5000 honors top independent businesses for their significant growth and contributions.
• Ari Santiago highlights the recognition as a testament to CompassMSP’s commitment to exceptional IT and cybersecurity services.
• Provides managed IT, cybersecurity, cloud solutions, and strategic IT consulting to optimize client technology and mitigate risks.

What’s keeping the enterprise from a paperless future?

• Reported on CIODIVE
• shift to paperless offices accelerated during the pandemic, reducing printed pages by 20% and dropping shipments of printers by 12.8%.
• Remote and hybrid work environments have decreased reliance on physical documents, boosted by digital tools and cloud solutions.
• Healthcare and other industries still rely on printers due to legal requirements, client preferences, and legacy processes.
• Some industries and employees prefer physical documents for security or habit, despite the push for digital workflows.
• Printer manufacturers like HP, Xerox, and Ricoh are adapting by focusing on integrating physical and digital workflows and supporting industries' digital transitions.

Lexmark Named 2024 Global Print Security Leader by Quocirca

• Lexmark is named a leader in print security by Quocirca for the third consecutive year
• Secure by Design approach and the new 9-Series A3 platform are highlighted for their robust security features.
• Launched new Security Services programs across various regions, with plans for further expansion.
• Quocirca praises Lexmark for its refreshed security messaging and strong credentials in print security.

UBEO Business Services Welcomes as Vice President of Strategic Sales Amidst Nationwide Expansion

• Names Peter Bringe as Vice President of Strategic Sales.
• Peter will lead strategic sales initiatives across all regions, driving business objectives and providing leadership for growth.
• With 35 years in the office technology industry, Peter previously served as Chief Customer Officer at Ricoh North America.
• UBEO has expanded from six to over sixty locations and is a top dealer for Ricoh and Canon.

Pharos Cloud Education Edition™ Now Available: Modernize Campus Printing

• Launches Pharos Cloud Education Edition™, a cloud-native platform for campus printing.
• Modernizes print infrastructure, enhances IT efficiency, and improves the printing experience for students and faculty.
• Offers seamless cloud transition, simplified driver management, flexible printing options, cost recovery, and enhanced security.
• Reduces costs, optimizes print environments, and provides actionable insights with comprehensive analytics.

Solimar Systems ReadyPDF and SPDE (Speedy) Version 9.3 Offer Key Functionality and Performance Enhancements

• announces Solimar® Print Director® Enterprise (SPDE) version 9.3.
• Key Enhancements:
  • Improved color accuracy with color profile options for PDF rasterization.
  • PDF/A standard support and validation mode for handling problematic files.
  • Selective rendering of complex PDF pages to improve content support.
  • Supports features for Canon PRISMA and HP Elite controllers.
  • Expanded control over system and application inactivity periods.
  • Options to suppress redundant Windows Event Log messages.
  • Supports Windows Server 2022 and Windows 11.

Blue Alliance Welcomes Total Networks to Managed Service Provider Collective

• Joins Blue Alliance, enhancing its MSP capabilities.
• Total Networks: Known for strategic technology roadmaps, advanced security practices, and client collaboration.
• Access to specialized expertise and national reach.

Thrive Named Top Supplier for Cloud and Managed Services by Telarus

• named Top Supplier for Cloud and Managed Services by Telarus at the Partner Summit 2024.
• Provides IT and cybersecurity outsourcing for mid-sized companies, focusing on tailored services and digital transformation
• Rob Stephenson highlights the honor of being recognized by Telarus and validates Thrive’s approach to leveraging advanced technologies.
• Recent Developments:
  • Added Thrive Incident Response & Remediation and Dark Web Monitoring.
  • Acquired Longleaf Network to expand footprint in the southeastern U.S.

Brother UK Launches Compact Line Up Of Mono Lasers

• HL-L2865DW, MFC-L2960DW, MFC-L2980DW
• Target Audience: Businesses with downsized offices and decentralized workforces
• Compact units with optimized components to reduce overall machine size
  • Weight:
  • HL-L2865DW: 7.1 kg
  • MFC-L2960DW & MFC-L2980DW: 12.4 kg
• Security Features:
  • Industry-standard security features, including firmware encryption and BLI security validation
  • Compliance with PSTI regulations on privacy and data security
  • MFC-L2960DW & MFC-L2980DW: AD and LDAP user authentication
  • MFC-L2980DW: Built-in NFC reader for authorized document printing
• Connectivity & Compatibility:
  • WiFi: 5GHz
  • Connectivity: Ethernet and USB
  • Brother Cloud Solutions Compatibility:
  • Tungsten Automation’s ControlSuite
  • Cloud-based Printix for document workflow authentication, access controls, and activity management
• Managed Print Services (MPS):
  • Available under Brother's MPS agreement
  • MPS Packages:
    • MPS Essential
    • MPS Professional
    • MPS Enterprise
  • Performance:
    • Print Speed: 34 ppm (pages per minute)
    • Paper Capacity: 250-sheet paper tray
    • ADF (MFC Models): 50-sheet ADF with two-sided scanning up to 22.5 ipm (images per minute)
    • Energy Efficiency: Planar Heating Element reduces energy consumption
    • First Page Out Time: Reduced by half compared to predecessor models
  • User Interface:
    • Touchscreen (MFC Models): 8.8 cm color touchscreen
  • Key Benefits:
    • Quiet, compact, and cost-effective design
    • High performance with quality, speed, and connectivity suitable for business use
    • Minimal maintenance required, with a robust and durable design
    • Suitable for businesses adapting to hybrid working environments

Sponsored by

July 29th, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

BRITECITY Expands IT Managed Services for Businesses in Orange County

• BRITECITY now offers specialized IT services for small businesses throughout Orange County, focusing on Managed IT Service
• Services include Managed IT, IT Help Desk, Cybersecurity, Security Awareness Training, and 24/7 Support, all customized for small businesses
• Month-to-month agreements with no hidden fees, allowing clients to cancel anytime, emphasizing customer satisfaction
• Covers infrastructure security, technical issue resolution, cybersecurity, employee training, and 24/7 support

Liongard CEO: 'We're Teaching MSPs To Become Managed Attack Surface Solution Providers'

• Reported on TheChannelCO
• unveils its new innovation road map and enhanced attack surface management platform at RoarCon in Dallas
• CEO Michelle Accardi focuses on training MSPs to monetize managed attack surface capabilities and become trusted advisors
• Automates IT asset inventory, tracks changes, and maps vulnerabilities to a cyber risk dashboard, enhancing service offerings and security
• Provides details on multifactor authentication enforcement to help MSPs mitigate authentication risks
• Highlights resiliency, orchestration, automation, and remediation to proactively enhance cyber resiliency and threat response

Managed Services Summit returns to London | IT Europa

• annual Managed Services Summit will take place on Wednesday, September 11, 2024, in London
• Features 32 industry-leading speakers, including keynote Derek Redmond, and channel influencers Paul Green, Ian Luckett, and Michelle Coombs
• Addresses trends, customer requirements, and strategies for creating value through managed services, targeting senior decision-makers in the ICT channel

Entara Named to Prestigious MES Midmarket 100

• named to 2024 MES Midmarket 100 list by MES Computing for the third consecutive year
• Honors top vendors supporting midmarket organizations with innovative products and services
• provides customized lifecycle management for security incidents, meeting midmarket technology and budget needs
• First eXtended Service Provider (XSP), offering managed IT, cybersecurity, and incident response. Recognized on multiple industry lists
• CEO Pamela Diaz highlights their commitment to aligning technology goals with business objectives

Xerox Transforms Document Processing with new AI-Assisted Xerox AltaLink 8200 Series Multi-function Printers

• introduces the AI-assisted AltaLink® C8200 and B8200 Series MFPs to enhance digital transformation
• AI Features: Equipped with ConnectKey® technology for document summarization, handwritten note conversion, and sensitive information redaction
• Uses AI to analyze and adjust settings based on user behavior for streamlined workflows
• Supports Intelligent Document Processing and other AI-assisted workflows
• Client Benefits: Enhances efficiency and productivity in hybrid workplaces, as noted by Terry Antinora of Xerox
• Features advanced security through AI tools, partnerships with Trellix and Cisco, and SIEM integration. Implements zero-trust security measures

Hussein Hallak, Co-founder of Momentable - AITech Interview

• We address AI ethics by gathering input from artists, clients, and our team through various channels
• Informed Decisions: We use feedback and market data to guide our actions thoughtfully
• Ongoing Learning: We stay engaged with rapid AI developments and adapt as needed

SonicWall Report Details Exponential Increase in Overall Cyberattacks

SonicWall  released the 2024 SonicWall Mid-Year Cyber Threat Report, researched and compiled by SonicWall Capture Labs.

• At least 12.6% of an organization's annual revenues were at risk to cyber threats
• Sensors detected 125% attack hours – 10 attack hours in an 8-hour workday
• Businesses endured on average 1,104 hours of critical attacks during a span of 880 working hours; protected from a potential of 46 days of downtime
• Malware trended up 30% YoY, including a massive 92% spike in May alone
• Ransomware intensifies in North America (+15%) and explodes in LATAM (+51%)
• IoT attacks (+107%) and encrypted threats (+92%) continue to climb globally
• 83% of customer-received alerts seen by our managed services team are related to cloud apps and compromised credentials
• SonicWall identified 78,923 'never-before-seen' malware variants – 526 a day

Lock in on Cyber Security with ARCOA

• IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
• Data Destruction: Ensures sensitive data is completely erased from devices before disposal
• Asset Remarketing: Resells refurbished IT assets to maximize value recovery
• Recycling Services: Provides environmentally responsible recycling of electronics
• Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
• Secure Logistics: Handles the safe transport of IT assets throughout the disposal process

Fusion5 Makes 4th Acquisition

• Fourth Acquisition: Fusion5 acquires NZ firm IntegrationWorks, marking its fourth acquisition in three months
• Workforce Expansion: Adds 80 employees across offices in NZ, Australia, and the UK
• Boosted Expertise: IntegrationWorks enhances Fusion5's integration solutions capabilities
• Independent Operations: IntegrationWorks will operate independently within Fusion5, providing new services to customers
• Recent Acquisitions: Other acquisitions include GoCloud, Vigilant I.T., and Liberate I.T., expanding Fusion5’s IT services

• Strategic Growth: Fusion5’s acquisitions follow industry trends of consolidation and growth, driven by market opportunities and IT skills shortages, supported by BGH Capital's recent acquisition of Fusion5
• reported on channelinsider.com

Cybersecurity Notes

• CrowdStrike Cybersecurity, headquartered in Australia, caused businesses, services and governments shutdowns around the world
• • Claims the disruption was caused when it pushed out a faulty patch to its customers worldwide
  • Temporarily shut down airports, hospitals, 911 services and much more
  • Former CrowdStrike executive stated; “Here’s what I think I know so far: Everybody runs CrowdStrike (if you don’t, lots of your partners do). Most customers have endpoint sensors set to auto-update. Bad-sensor update jammed up Windows machines. New/improved update now deployed. But customers often have to reboot machine to fix problem. Some have to boot to “safe-mode” and remove offending file. Reports now that some adversaries posing as “CrowdStrike Support” are reaching out to customers offering help — stay a little paranoid about who you are communicating with”
  • Healthcare systems that went offline include:
  • • Mass General Brigham
    • Penn Medicine
    • Cincinnati Children’s Hospital
    • Michigan Medicine
    • Mount Sinai Hospital and Hospital for Special Surgery
    • Baylor Scott & White of Texas
    • RWJBarnabas Health of New Jersey
    • Emory Healthcare of Georgia
    • Norton Healthcare of Kentucky
    • UVA Health of Virginia
    • Greater Baltimore Medical Center
    • University of Miami’s UHealth
• UnitedHealth Group may have total costs of $2.45 billion to recover from the recent ransomware attack on its Change Healthcare division.
• Rite Aid Pharmacy Stores, headquartered in Philadelphia, PA, notified 2.2 million patients that their PHI was exposed after ransomware attack from RansomHub hacking group.
• InHouse Physicians of Naperville, IL notified 148,000 patients that their PHI was inadvertently exposed on the Internet.
• Disney Corp. is notifying an unknown number of customers that their info may have been stolen by NullBulge hacking group.
• Bassett Furniture of Virginia, which has 100 locations, notified an unknown number of customers that their info was exposed after ransomware attack.
• Pueblo County School District of Colorado notified an unknown number of students that

GDC IT Solutions: Announces the asset acquisition of Intrac Technology

• acquires Intrac Technology, extending its IT services into Sheboygan, Wisconsin, and surrounding areas
• Dan Logan expresses excitement about integrating Intrac and enhancing support and services for customers
• Specializes in cost-effective IT solutions for small businesses and has served Wisconsin companies for over 20 years.
• Mike Coons highlights the benefits of expanding GDC’s footprint in Wisconsin and enhancing technology solutions with Intrac’s addition
• GDC will retain Intrac’s Cascade, Wisconsin office to ensure ongoing support for clients
• GDC IT Solutions: Provides comprehensive IT services including application development, managed IT solutions, and network infrastructure

Federman & Sherwood Investigates Toshiba American Business Solutions, Inc

• Federman & Sherwood is investigating Toshiba American Business Solutions, Inc. (Toshiba) following a recent data breach
• Toshiba discovered unauthorized access to sensitive personal identifiable information via its email environment
• Toshiba has begun notifying those affected by the breach

More big money spent to buy cybersecurity firm

The Wall Street Journal is reporting that Google’s parent company Alphabet is nearing a deal to acquire Wiz Inc. of Israel for $23 billion

• would be Alphabet’s largest acquisition ever
• Wiz provides cybersecurity product and services suite.
• Google already acquired Mandiant Cybersecurity for $5.4 billion

AT&T hack is getting worse

data breach has been linked to an American hacker living in Turkey, and member of ShinyHunters hacking group

• hacker demanded $1 million in ransom
• AT&T reportedly paid $370,000 in ransom to ensure that the stolen information would be deleted
• affects 110 million AT&T wireless customers
• hackers stole phone records and text messages for 2022 and 2023
• may now also impact users of Boost, Cricket & H2O smartphone service customers
• • AT&T warned, "There are often ways, using publicly available online tools, to find the name associated with a specific telephone number."
  • "The inclusion of cell site identification numbers in the stolen data is particularly alarming, as it could potentially allow for the triangulation of users' locations,"
  • "This adds a physical dimension to the already extensive privacy violation and couldexpose individuals to highly targeted and convincing social engineering attacks, not to mention compromising the physical security of individuals, such as those trying to escape
    abusive relationships."

New hacking group targeting your customers

Researchers at Sysdig Cybersecurity issued report on new hacking group named “CrystalRay”

• has already successfully attacked over 1,500 organizations since February, 2024
• using open-source security tools to automate and streamline attack processes
• employ automated IP address scanning and vulnerability-checking services to identify potential targets
• once hackers gain initial access, they then conduct lateral movement attacks to uncover additional credentials, which are then sold on the dark web and used to deploy cryptomining operations

Kyndryl Selects RISE with SAP and Expands Alliance to Simplify Customers' Cloud Transformations

• announces an expanded alliance with SAP, leveraging RISE with SAP® to enhance cloud transformation services
• will provide SAP® services for SAP S/4HANA® Cloud Private Edition, supporting customers in their cloud migration and digital transformation
• will offer end-to-end advisory, implementation, and managed services for RISE with SAP, using SAP Activate methodology
• combines its consulting services and application expertise to support SAP cloud ERP solutions and modernization efforts
• provides migration and transformation, data insights and AI, application development, and integrations for SAP Business Technology Platform (SAP BTP)

Canon Unveils Advanced AI-based Innovations at Inaugural 'Think Big' Event in Hong Kong

• Canon introduces the 'Think Big' Event Series in Hong Kong, focusing on AI and its impact on workplace productivity
• Scheduled for Friday, 2 August 2024, from 9am to 4pm at JW Marriott Hotel Hong Kong, highlighting AI-based technologies and their role in transforming business operations
• event aims to empower businesses by showcasing AI’s potential to enhance productivity and operational efficiencies, featuring seminars and a 'Technology Zone' with AI and large language model (LLM) solutions
• event aligns with Hong Kong's goal to become an AI hub, addressing the expected 20% increase in AI adoption in 2024 and helping businesses navigate digital transformation challenges
• experts will discuss AI’s impact on data processing, contract management, and industry-specific applications, offering practical insights into integrating AI into business workflows

IT spending to increase - Research published by Gartner

Worldwide IT spending will increase 7.5% to $5.26B in 2024

• Data center systems up 24.1% to $293M
• Devices up 5.4% to $730M
• Software up 12.6% to $1.1B
• IT services up 7.1% to $1.6B
• Communication services up 3% to $1.5B
• “Generative AI is being felt across all technology segments”

Print server solution market growth

Research published by

• WiseGuy Reports
• Expects market to reach $4.8 Billion by 2032 growth driven by the need for cost-effective, centralized printing solutions and the increasing adoption of wireless and cloud-based technologies.
• (indicates increasing need for solutions such as Papercut, YSoft SafeQ Cloud, PrinterLogic, Output
  Manager, etc.)

Sponsored by

July 14th, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

M-Files Knowledge Work Automation Platform Recognized for Providing Superior AI Capabilities and Experiences

• M-Files Knowledge Work Automation Platform is acknowledged for its advanced AI features.
• platform is praised for delivering exceptional user experiences.
• excels in automating knowledge work through AI-driven solutions.
• platform receives industry recognition for its innovative AI applications.
• AI capabilities in M-Files boost productivity and streamline workflows.
• M-Files stands out for integrating cutting-edge AI technology into its platform.

39% of MSPs report major setbacks when adapting to advanced security technologies

• Reported on securityintelligence.com
• MSPs struggle with rapidly evolving cybersecurity technologies, talent shortages, and emerging threats.
• Keeping up with new cybersecurity tools demands significant resources and training.
• Finding and retaining skilled cybersecurity professionals remains a major issue.
• Sophisticated attack methods and evolving threats increase cybersecurity complexity.
• Compromised credentials and lack of in-house expertise leave MSPs vulnerable.
• MDR services offer advanced security tools, updated protocols, and access to specialized talent, enhancing MSPs' cybersecurity capabilities

Konica Minolta Ranked on Channel Futures 2024 MSP 501 List

• Konica Minolta named one of the world's top-performing managed service providers in the 2024 Channel Futures MSP 501 rankings.
• Provides customized IT services through its division, All Covered, to thousands of U.S. organizations.
• Celebrated for optimizing business operations and digital transformation efforts.
• The 2024 MSP 501 list recognizes top MSPs based on growth, profitability, and innovation.
• Recognized for delivering daily for customers and being among the most innovative and successful MSPs.
• Konica Minolta supports digital transformation through its Intelligent Connected Workplace portfolio and has received multiple industry awards.

Mastering Serverless Data Warehousing in AWS: A Comprehensive Deep Dive

• Older designs struggle with rapidly growing data, requiring extensive infrastructure management and high upfront costs.
• Managing traditional data warehouses reduces innovation by 30% and slows insight generation by 50%.
• Provides a scalable, pay-as-you-go solution, freeing data engineers to focus on analysis rather than infrastructure.
• Future advancements like AI-driven Redshift Serverless could further optimize resource scaling and cost efficiency.
• Hybrid and multi-cloud integration will be crucial for consolidating data platforms and ensuring full control.
• Emphasizing access controls, encryption, and governance frameworks to protect data while enabling efficient use.

Understanding AI Bias and Why Human Intelligence Cannot Be Replaced

• AI bias can cause significant damage to cybersecurity if not properly controlled.
• Incorporating human intelligence alongside AI is essential for effective digital infrastructure protection.
• AI can quickly process and make decisions based on vast amounts of data, outperforming human speed.
• AI systems may make biased or ethically incorrect decisions without human oversight.
• Human intelligence considers intuition, experience, context, and values, offering a broader perspective than AI alone.
• AI's reliance on outdated or majority-biased data can lead to misinformation, making human fact-checking crucial.

Expel and ivision Partner to Deliver Industry-Leading Managed Detection and Response ...

• ivision announces a partnership with Expel to provide advanced MDR solutions to enhance clients' security.
• Expel MDR Capabilities: Offers 24/7/365 detection and response across various environments, including cloud, SaaS, and endpoints.
• Achieves rapid detection and response times with AI-driven automation, significantly reducing remediation time.
• ivision clients gain access to award-winning threat detection and response, improving security resilience.
• This marks Expel’s first managed services provider partnership, highlighting its commitment to expanding its partner ecosystem.
• Expel is a leading MDR provider with 24/7 coverage, and ivision is a technology consulting and managed services provider based in Atlanta.

Lock in on Cyber Security with ARCOA

• IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
• Data Destruction: Ensures sensitive data is completely erased from devices before disposal
• Asset Remarketing: Resells refurbished IT assets to maximize value recovery
• Recycling Services: Provides environmentally responsible recycling of electronics
• Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
• Secure Logistics: Handles the safe transport of IT assets throughout the disposal process

Bell acquires tech services companies Stratejm and CloudKettle Inc., strengthening ...

• acquired Stratejm and CloudKettle, boosting its Professional and Managed Services in cybersecurity and Salesforce, respectively.
• acquisitions support Bell's aim to lead digital transformations and automation for medium and large organizations through cloud services.
• Based in Mississauga, Stratejm offers AI-driven Security-as-a-Service solutions, real-time threat detection, and a vendor-independent SOC2 Security Operation Centre.

• Halifax-based CloudKettle specializes in Salesforce enterprise implementation, integrating data and AI capabilities across various Salesforce products.
• These acquisitions enhance Bell's existing offerings, following the 2023 acquisition of FX Innovation, to provide comprehensive solutions for managing public and hybrid cloud environments.

Cybersecurity Notes

• Wayne Memorial Hospital of Pennsylvania was hit by the Monti ransomware gang and notified an unknown number of patients that their PHI was stolen.
• Pinnacle Orthopaedics & Sports Medicine Specialists of Georgia notified more than 500 patients that their PHI was stolen after ransomware attack.
• Pediatric Urology Associates of Brooklyn, NY, notified an unknown number of patients that their PHI was stolen after dAn0N Hacker Group ransomware attack.
• Maryhaven Addiction Treatment Centers of Ohio notified 350,000 patients that their PHI was stolen after INC Ransom Group ransomware attack.
• Juniper Networks notified customers of security vulnerability with its Session Smart routers.
• Prudential Financial, headquartered in Newark, New Jersey, notified 2.5 million customers that their info may have been exposed after data breach.
• Landmark Life Insurance, headquartered in Brownwood, TX, notified an unknown number of customers that their info was exposed after cyber attack.
• Infosys McCamish Systems, maker of insurance software, notified 6.08 million customers that their info may have been exposed after cyber attack.
• Venmo went down, leaving thousands of customers unable to make digital financial transactions, and unknown if any customer info was exposed.
• Health Equity, headquartered in Draper, Utah, notified an unknown number of patients that their PHI was exposed after cyber attack.
• Gaia Software, headquartered in Littleton, CO, a provider of electronic medical record and billing management software services to Americare Renal Center, notified 56,676 patients that their PHI was exposed after cyber attack.
• Wisconsin Department of Health Services notified 19,150 Medicaid patients that their PHI was exposed after email phishing attack.
• Texas Retina Associates, headquartered in Dallas, TX, notified 312,000 patients that their PHI was exposed after cyber attack.
• SkinCure Oncology in Burr Ridge, IL, notified 13,434 patients that their PHI was exposed after cyber attack.
• OB GYN Specialists of Lima in Ohio have notified 1,100 patients that their PHI was exposed after cyber attack.
• Human Technology, aka Greer Orthotics & Prosthetics or Murphy’s Orthopedic & Footcare, headquartered in Jackson, TN, notified an unknown number of patients that their PHI was exposed after cyber attack.
• Florida Department of Health notified an unknown number of patients that their PHI was exposed after ransomware attack.
• Alabama State Department of Education and warning students and employees to monitor their credit in case their data was compromised.
• Louisiana Special School District notified an unknown number of students and employees that their info may have been exposed after cyber attack.
• ShinyHunters, a ransomware group, claims responsibility for recent high-profile data breaches:
• • Neiman Marcus
  • Truist Bank
  • Twilio Authy
  • Ticketmaster
• SouthCoast Health and Privia Medical Group of Georgia notified 32,835 patients that their PHI was exposed after cyber attack.

Welo Partners with the Managed Service Providers Association of America

• Partners with the Managed Service Providers Association of America (MSPAA) to enhance remote work for MSPs and their clients.
• Offers an immersive platform that replicates in-person office experiences, promoting interaction and connection among remote teams.
• MSPs can use Welo to provide branded virtual office spaces, including meeting rooms and collaborative areas, enhancing their service offerings.
• Partnership highlights Welo’s dedication to supporting MSPs with cutting-edge technology that fosters collaboration and productivity.
• Welo provides dynamic virtual office solutions designed to elevate the remote work experience beyond traditional video conferencing.
• The MSPAA supports and advances MSPs across the US, helping businesses connect with MSPs to meet their technology needs

Leading Healthcare Solutions Provider, Medicus IT, Announces Investment from FFL ...

• Medicus IT partners with FFL Partners, receiving significant investment to accelerate growth.
• provides HIPAA-compliant IT and cybersecurity services to over 6,500 healthcare providers across 30+ states.
• CEO Chris Jann emphasizes the partnership will enhance Medicus’ mCare services and expand their reach in the healthcare sector.
• FFL Partners' Jonathon Bunt highlights Medicus IT's healthcare expertise and cybersecurity capabilities as key factors in the investment.

Nokia to deliver full core network, security, and managed services to Norlys of Denmark with ...

Nokia to deliver full core network, security, and managed services to Norlys of Denmark with Red Hat OpenShift

• Deployment of Nokia's full 4G/5G packet core, IMS, and SDM solutions will enhance voice and data service quality and reliability for Norlys (Telia Denmark) subscribers.
• Nokia will secure the network infrastructure with its NetGuard security product portfolio to protect core network endpoints, privileged user access, and digital network identities.
• Nokia will also deliver a holistic service wrap entailing managed security, performance, and assurance services.

CamScanner Introduces Revolutionary CamScanner AI to Transform Scanned Documents into Interactive Conversations

• CamScanner has evolved from a document scanning app to a versatile platform, introducing CamScanner AI to enhance user interaction with scanned documents.
• app features industry-leading OCR capabilities, utilizing deep learning to improve text recognition accuracy, crucial for effective AI understanding.
• Users can engage in detailed conversations with the AI, asking questions and receiving insights from scanned documents, streamlining information retrieval.
• AI supports various use cases, including summarizing professional documents, extracting data for academic research, analyzing legal contracts, and providing translation services for travelers.
• introduction of AI technology significantly enhances document management, empowering users to transition from physical to interactive digital content seamlessly

Lexmark Again Named a Leader in Cloud Print Services by Quocirca

• named a leader in Cloud Print Services for 2024 by Quocirca, reinforcing its position in the market.
• company's cloud print services offer a range of features, including secure printing, device management, and cost control, catering to diverse business needs.
• continues to invest in technology and innovation, enhancing its offerings to meet evolving customer demands in the cloud printing landscape.
• recognition highlights Lexmark's dedication to customer satisfaction, providing robust support and service options to its clients.
• acknowledged as a leader positions Lexmark favorably for continued growth and leadership in the cloud print services sector.

Germany to ban fax

The federal parliament in the country of Germany, announced that it has gotten rid of fax machines

• ensured that all processes and tasks, for which fax machines had previously been used, can now be completely processed digitally
• "The fax machines were therefore dismantled in the past weeks."
• Staff ordered to remove all fax machines from property by no later than June 30, 2024.
• Remaining machines will be picked up by IT department employees in the coming days

Irving-Based IT Services Provider Zthernet Acquired by Nashville's CloudScale365

• Reported on iinovates.com
• Tennessee-based CloudScale365 has acquired Zthernet, expanding its presence in Texas markets like Dallas, Austin, San Antonio, and Houston.
• Zthernet CEO Greg Hough views the partnership as an opportunity to leverage CloudScale365's resources, enhancing service delivery for clients.
• Zthernet's flat-fee managed IT services in network management and cybersecurity will complement CloudScale365's offerings.

51% of Cyberattacks in the Managed Service Provider (MSP) Sector Lead to Unplanned ...

• 76% of managed service providers (MSPs) experienced a cyberattack in the past year, closely aligned with the overall organizational average of 79%.
• Among attacked MSPs, 51% faced unplanned expenses, 31% suffered a loss of competitive edge, and 27% incurred compliance fines.
• User account compromises accounted for 49% of security incidents in the cloud, while 46% of on-premises attacks involved ransomware or malware, indicating a significant focus on these threats in the MSP sector.
• MSPs primarily use SaaS, PaaS, and IaaS solutions, which limits network-based security measures and makes them attractive targets for cyberattacks.
• MSPs are prime targets for ransomware due to their operational dependencies, which increase the likelihood of ransom payouts, highlighting the need for robust risk assessment and threat intelligence.

June 23rd, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

Customizing QuickSign to Meet Your Unique Business Requirements

• Integrate QuickSign seamlessly with Salesforce to streamline data exchange and ensure a smooth workflow.
• Customize the signature interface with your company logo, colors, and fonts to enhance professionalism and brand identity.
• Tailor signature workflows to align with business processes, including defining signing orders and setting approval requirements.
• Employ conditional logic to adjust signature requirements dynamically based on document content or user roles.
• Customize email notifications with clear instructions, personalized messages, and support contact information.

Brother launches new scanners

The ADS-1800W has an MSRP of $279.99

• Wireless connectivity
• 8” color LCD touchscreen control panel
• ADS-1300 has MSRP of $219.99
  • Scan single pages up to 197” long
• ADS-1350W has MSRP of $249.99
  • WiFi standard
  • Top scan speed of 30opm
  • 600x600dpi
  • Document feeder holds up to 20 originals

Fusion5 expands IT managed services capabilities with acquisition of GoCloud

• Fusion5 acquires Wellington-based GoCloud Systems, a technology consulting and managed IT service provider.
• GoCloud offers IT strategy, cloud adoption, and managed services to the New Zealand Government, not-for-profits, and SMEs.
• Expertise includes Microsoft Azure, AWS, and exclusive partnership with Tines for SOAR solutions.
• acquisition expands Fusion5's Cloud, Infrastructure, and Security team to over 90 in Australia and New Zealand.
• Fusion5 customers will gain localized support and a 12-hour business day support model.
• Fusion5 will leverage GoCloud's Azure and AWS skills, enhancing customer benefits.
• GoCloud's staff will join Fusion5 on 1 July 2024, continuing to work from Wellington.

Impact of AI Augmentation on the Future of Marketing

• Marketing organizations are increasingly adopting AI to analyze data and optimize campaigns, reshaping teams.
• Humans retain control of strategy, but AI will handle more operational tasks, with 70% of administrative duties disappearing by 2025.
• Many analytical roles will become redundant, with chatbots taking on up to 60% of daily tasks.
• Demand for data scientists will grow, with positions expected to increase by 30% by 2028, remaining crucial and less prone to budget cuts.
• AI design tools raise copyright issues, leading to efforts to clarify ownership, enabling cost and time savings.
• AI will enhance customer personalization, optimizing targeted advertising and marketing strategies.
• End of 2024, most customer emails will be AI-generated, with full automation of customer content common by 2026, allowing teams to focus on campaign management.

Exploring the Leading Platform Engineering Tools for 2024

• Platform engineering, based on DevOps principles, improves compliance, costs, security, and developer experiences within a secure framework.
• By 2026, over 80% of engineering organizations will have platform engineering teams to build internal developer platforms, enhancing business scale and delivery speed (Gartner).
• Ideal for companies with multiple app teams, platform engineering reduces duplicate efforts and enhances efficiency.
• Start by identifying bottlenecks with engineering teams and implement platform engineering within application teams.
• Developers should document all details to promote self-service and long-term independence.
• Self-service platforms simplify infrastructure provisioning, code pipelines, monitoring, and container management.
• Platform engineering aligns tools with developers' needs, considering costs, skills, features, and user interface design.

Microsoft is killing off non-editable PDFs for good

• announces plans to develop a tool to convert non-editable PDFs into fully editable documents while preserving the original layout
  • AI-Powered Conversion: The tool, described in Microsoft's paper “Method and System of Generating an Editable Document from a Non-Editable Document,” will utilize artificial intelligence to map and identify elements within a PDF, such as text, images, and tables.
  • Maintaining Layout Integrity: The tool will use bounding boxes to ensure the layout remains unchanged and can recognize fonts and color schemes, allowing the new editable PDF to be resized without losing structural integrity.
  • Significance for Document Management: This technology aims to overcome the limitations of existing PDF converters, which often fail to maintain the original layout and font accurately.
  • Potential Security Concerns: While the tool promises enhanced document management, there is concern that it might compromise the security that PDFs traditionally offer by making them editable.

Lock in on Cyber Security with ARCOA

• IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
• Data Destruction: Ensures sensitive data is completely erased from devices before disposal
• Asset Remarketing: Resells refurbished IT assets to maximize value recovery
• Recycling Services: Provides environmentally responsible recycling of electronics
• Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
• Secure Logistics: Handles the safe transport of IT assets throughout the disposal process

Cybersecurity Notes

• Federal government stated that cyber attacks on the US healthcare system increased 128% from 2022 to 2023
• Adventist Health of Tulare, CA notified 70,000+ patients that their PHI was exposed after cyber attack.
• Ascension Health, headquartered in St. Louis, MO, stated that it now believes that during recent ransomware attack, hackers did steal PHI from an unknown number of patients.
• • Operates 140 hospitals across 19 states
• United Seating & Mobility, aka Numotion Inc. headquartered in Nashville, TN, notified 4,190 patients that their PHI was exposed after cyber attack.
• Cylance Cybersecurity Solutions, a division of Blackberry, announced that ransomware hackers have demanded a $750,000 ransom for information it stole on the company’s customers.
• City of Cleveland in Ohio notified an unknown number of citizens that their info may have been exposed after recent cyber attack.
• IACT Health, a Georgia research institute now called Centricity Research, has notified 676 patients that their PHI was exposed after cyber attack.
• Easterseals Central Illinois, headquartered in Peoria, IL, notified an unknown number of patients that their PHI was exposed after cyber attack.
• Delta Specialty Hospital in Memphis, Tennessee has notified 1,019 patients about unauthorized access to an employee’s email account.
• FC Compassus, headquartered in Tennessee notified an 1,383 patients that their PHI was exposed after cyber attack.
• McLean Hospital in Belmont, MA, has notified 2,231 patients that their PHI was exposed after cyber attack.

Document management solutions growth

New study published by 360iResearch

• Total market for document management solutions will grow to $18.37 billion by 2030
• Growing at CAGR of 15.39% (cumulative annual growth rate)
• Value of market in 2023 was $6.74 billion

More to be spent on cloud services

Research published by IDC

• Worldwide revenue to public cloud services was $669.2 billion in 2023
• Up 19.9% from 2022
• Will surpass $800 billion in 2024, up 20.5%

Sherweb Launches Self-Service Portal to Support MSP Success

• Sherweb, a cloud marketplace leader, announced launch of a Self-Service Portal for Managed Service Providers (MSPs) to free up time and resources.
• white-label platform allows MSPs' clients to manage their own licenses and subscriptions through a user-friendly interface.
• Self-Service Portal addresses the need for efficient cloud license management, cost optimization, and increased demand for managed services.
• enables clients to trigger their own provisioning workflows and streamline order management, freeing up MSPs' time.
• portal offers customization options for branding, easy setup, order approval, and robust security
• Jim O’Driscoll, VP of Sales at Sherweb, highlighted the portal's role in improving efficiency and supporting MSP growth by allowing clients to control their licenses and subscriptions.
• helps MSPs reach business goals with IT solutions, tech support, and cybersecurity services.

HPE Aruba Is Recruiting Networking Data Center And Security Partners

• HPE's $14 billion acquisition of Juniper Networks is set to close later this year or early 2025.
• HPE Aruba is recruiting new data center and security partners.
• Juniper will bolster HPE’s presence in these markets.
• Emphasis on new growth possibilities in data center, SD-WAN, SASE, and SSE solutions.
• Moving from classic wireless networking to new investment areas.
• High excitement among partners about the potential of the HPE and Juniper integration

Cloud Cat Services LLC Launches IT Managed Services Offering

• Cloud Cat Services LLC, based in Nashua, NH, has over fifteen years of experience supporting industries like Biotech, life sciences, finance, non-profit, and healthcare with a 96% client satisfaction rate.
• recently expanded to offer Managed Services, enhancing client support and operational efficiency.
• Offerings include:
  • IT Consulting: Providing insights and preventive measures against security threats
  • Cybersecurity: Safeguarding businesses with proactive monitoring and attack prevention.
  • Cloud Services: Streamlining operations with expertise in AWS and Azure.
  • Proactive Monitoring: Ensuring smooth IT operations with quick issue resolution.

TWAIN Working Group Partners with AIIM International

• TWAIN Working Group (TWG) joins AIIM International Leadership Council to advance information management strategies through collaboration and best practices sharing.
• AIIM International Leadership Council promotes cutting-edge information management technologies, induwww.arli.comstry standards, and policies.
• AIIM offers extensive resources and networking for Information Management professionals’ education and career development.
• TWAIN Working Group supports openness and industry standards with projects like TWAIN Classic, TWAIN Direct, and PDF/R.
• alliance integrates TWAIN technologies with AI and Large Language Models (LLMs) for effective data management.
• Tori Miller-Liu, President and CEO of AIIM International, highlights the partnership's role in driving innovation and standards in Information Management.
• Joseph Odore, TWAIN Working Group Board Chairperson, emphasizes industry advancement through joint marketing activities and symposiums.
• AIIM International leads information management evolution with a focus on AI and emerging technologies globally.
• TWAIN Working Group develops universal standards linking applications and image acquisition devices, adapting to future technologies and industry needs.

June 9th, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

The U.S. Government’s Transition to All-Digital Government

• NARA is the nation's record keeper, protecting and making public valuable federal records.
• NARA's Office of the Chief Records Officer manages federal records, focusing on digital records.
• NARA issues guidance on records management, including new digitization standards for permanent records.
• Agencies must manage permanent records digitally and NARA will only accept digital transfers after June 30, 2024.
• Digitization standards cover records management, documentation, quality management, metadata, file formats, and compression codecs.
• Agencies must validate digital records to ensure they are complete, accurate, and compliant.PDF/A is recommended for textual documents; raster formats are preferred for printed photographs to retain metadata.
• Standards require maintaining image properties and metadata in PDF/A files.
• Many records were created digitally but printed due to outdated processes.
• NARA provides resources to help agencies implement digitization standards and works with GSA for digital transition solutions.

Darktrace Launches Managed Detection & Response Service to Bolster Security Operations

• Launched new service, Darktrace Managed Detection & Response (MDR)
• MDR combines Darktrace's detection and response capabilities with the expertise of its global analyst team.
• Service provides AI-powered threat containment and expert alert management, augmenting internal security teams.
• Over 40% of security leaders prioritize enhancing SOC technology and processes against AI-powered threats.
• MDR leverages Darktrace's ActiveAI Security Platform for real-time threat detection and autonomous response.

87% of MSPs Require Greater AI Knowledge to Satisfy Customer Demands

• Barracuda’s new global MSP report shows that IT service providers expect 44% of revenue to come from recurring managed services in 2024, up from 34% in 2023.

• Most are planning to introduce around 6 new services on average, and their most successful products are security related.
• 77% of MSPs feel under pressure to offer customers AI insight and tools.
• 92% say cloud marketplaces will be crucial for their organization.

Visual Edge IT Adds Enterprise-grade Security Solution and Virtual CISO Services to ...

• Announced two new security solutions: Vantage Point™ and Virtual Chief Information Security Officer (CISO) services.
• Vantage Point™ is an enterprise-grade security solution offering Fortune-500 level cybersecurity to organizations of all sizes.
• Virtual CISO services aim to protect small- to medium-sized businesses from cyberattacks and ransomware. Features of
• Vantage Point™ include:
  • Integrated cyber protection tools for comprehensive security against various threats.
  • Defense in Depth approach to eliminate single points of failure and quickly detect/respond to threats.
  • 24/7/365 cyber operations driven by AI and ML for constant vigilance.
  • Collaboration with customers' IT teams to ensure optimal security performance

Kaseya Strengthens Global Presence With New Leadership Team in Europe and Asia-Pacific

• appointed new leadership in the EMEA and APAC regions.
• Dermot McCann is the new executive vice president and general manager for Europe
  • McCann, previously the senior vice president and general manager for APAC, will now lead go-to-market efforts across Europe from London.
• Daniel Garcia has been promoted to vice president and general manager for APAC.
• Garcia, formerly involved in launching TruPeer in Australia, will oversee go-to-market strategy, new business, and account management in APAC.

Kyndryl introduces new threat insights service for AWS

• Announced the Kyndryl Threat Insights Managed Service, available with Amazon Security Lake.
• Service centralizes security data from AWS environments for greater visibility and enhanced cybersecurity risk management.
• Builds on Kyndryl's collaboration with AWS to create scalable security and resiliency solutions.
• Key features include:
  • Enhanced cyber resilience by improving anticipation, protection, and recovery from cyber incidents.
  • Improved visibility and simplicity for mitigating cybersecurity risks with a single pane view of security and resiliency risks.
  • AI/ML-empowered analysis for anomaly detection, threat intelligence enhancement, and prioritized investigation.

Microsoft is killing off non-editable PDFs for good

• announces plans to develop a tool to convert non-editable PDFs into fully editable documents while preserving the original layout
  • AI-Powered Conversion: The tool, described in Microsoft's paper “Method and System of Generating an Editable Document from a Non-Editable Document,” will utilize artificial intelligence to map and identify elements within a PDF, such as text, images, and tables.
  • Maintaining Layout Integrity: The tool will use bounding boxes to ensure the layout remains unchanged and can recognize fonts and color schemes, allowing the new editable PDF to be resized without losing structural integrity.
  • Significance for Document Management: This technology aims to overcome the limitations of existing PDF converters, which often fail to maintain the original layout and font accurately.
  • Potential Security Concerns: While the tool promises enhanced document management, there is concern that it might compromise the security that PDFs traditionally offer by making them editable.

Lock in on Cyber Security with ARCOA

• IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
• Data Destruction: Ensures sensitive data is completely erased from devices before disposal
• Asset Remarketing: Resells refurbished IT assets to maximize value recovery
• Recycling Services: Provides environmentally responsible recycling of electronics
• Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
• Secure Logistics: Handles the safe transport of IT assets throughout the disposal process

Cybersecurity Notes

• American Clinical Solutions, headquartered in Boca Raton, Florida, notified over 400,000 patients that their PHI was stolen during a ransomware attack.
• Northeast Ohio Neighborhood Health notified over 100,000 patients that their PHI was stolen by the Medusa ransomware group.
• Paducah Dermatology of Kentucky notified an unknown number of patients that their PHI was stolen by the Medusa ransomware hacking group.
• American Renal Associates, aka Innovative Renal Care, headquartered in Franklin, TN, notified nearly 20,000 patients that their PHI was stolen by the Medusa ransomware hacking group.
• United Urology Group, headquartered in Maryland, notified up to 10,000 patients that their PHI was stolen by RansomHouse hacking group.
• Malama Ke Ola Health Center of Wailuku, Hawaii notified up to 12,000 patients that their PHI may have been exposed after a cyber attack.
• A&A Services, aka Sav-Rx, headquartered in Fremont, NE, notified 2,812,336 patients that their PHI may have been exposed after cyber attack.
• Ticketmaster, headquartered in West Hollywood, CA notified 560 million customers that their info was exposed after ransomware attack.
• Christie’s Auction House of New York notified 500,000 clients that their info may have been exposed after ransomware attack.
• Charles Littlejohn was sentenced to a 5 year prison sentence for hacking and stealing tax  returns of 50,000 to 70,000 taxpayers.
• First American Financial Corp. notified 44,000 customers that their info was exposed after cyber attack.
• Palm Beach Health Network and Palm Beach Gardens Community Hospital of Florida are facing lawsuit over allegedly allowing Facebook to collect info on patients.

Sharp has another security issue

• Announced new security vulnerability that affects MFP models such as:
• • BP-90C70, 90C80, 70C65, 70C45, 70C36, 70C31
  • BP-60C45, 60C36, 60C31
  • BP-50C65, 50C55, 50C45, 50C36, 50C31, 50C26
  • MX-8081, 7081, 3571, 3071, 4061, 3561, 3061, 6051, 5051, 4051
• Could allow a hacker to access network to which MFP is connected
• Also impacts models relabeled by Toshiba, such as e-STUDIO 908/ 1058/ 1208 devices

Best AutoML Platforms to Watch in 2024

• Organizations are adopting Automated Machine Learning (AutoML) to automate ML model training, tuning, and deployment, saving time and resources for data scientists and MLOps teams.
• AutoML optimizes models for datasets, selects the best algorithms, preprocesses data, and tunes hyperparameters, aiding industries in predicting customer behavior, detecting fraud, and improving supply chain efficiency.
• Proper AutoML tools or platforms are essential for creating models, performing cross-validation, and evaluating classification metrics.
• AI TechPark highlights the top four AutoML tools and platforms:

Auto-Keras

• Open-source AutoML library developed by DATA Lab.
• Creates deep learning (DL) frameworks and searches for model architecture and hyper-parameters.
• Provides APIs like TextClassifier and ImageClassifier.
• Uses Neural Architecture Search (NAS) algorithms to adjust models automatically.

TransmogrifAI

• Open-source AutoML library built on Scala and SparkML.
• Produces data-efficient models for structured data with minimal coding.
• Automates data cleansing, feature engineering, and model selection.
• AutoML platforms transform big data into insights, improve decision-making, and streamline business processes, automating repetitive tasks for data scientists and MLOpsteams.

PrintIQ Announces Update for Print Management Service

• released the 48th version of its cloud-based print management program.
• program caters to various sectors including wide format, apparel, labels, packaging, and commercial print.
• update was influenced by customer feedback and industry requests.
• Key updates include:
  • Faster and more accurate quote creation.
  • Simplified ordering process.
  • Enhanced clarity on production floor variables.
  • More customized data.
• New features include:
  • Gang-based estimating module for large format segments.
  • Enhanced report presentation for easier data access.

Security hampers move to cloud printing

Research published by Quocirca Inc.

• 69% of customers surveyed now using cloud print management
• 74% are considering a hybrid environment
• 51% plan on installing more print servers this year
• Data security is still top barrier to wider could print adoption

Fujitsu Launches AI Framework to Overcome Enterprise Barriers in Generative AI Adoption

Key Highlights from Fujitsu's Announcement on Generative AI Framework for Enterprises:

• Generative AI Framework Launch:
  • Fujitsu Limited announced the development of a generative AI framework for enterprises, aimed at addressing diverse and evolving business needs.
  • Framework will be part of the Fujitsu Kozuchi lineup, available globally starting July 2024.
• Enterprise-Specific Challenges:
  • Enterprises face barriers in using generative AI, such as managing large data scales, meeting cost and response speed requirements, and adhering to corporate regulations.

San Diego-based Managed Service Provider ITCM Acquires Value Logic, Inc.

• ITCM acquired Value Logic, Inc., enhancing its network, cloud, infrastructure management, software development, and security services.
• acquisition, ITCM's fourth MSP, expands its expertise with IQMS implementation and maintenance.
• acquisition adds manufacturing industry knowledge and key relationships to ITCM.

Sponsored by

June 2d, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

N-able Exploring Sale With Barracuda Networks As One Possible Suitor: Report

• Reported on the Channel Company
• N-able exploring a potential sale after attracting acquisition interest from private equity firms
• N-able, Barracuda Networks, and KKR have not provided comments regarding the potential acquisition
• John Holland of Corporate Finance Associates, companies might go private to avoid the costs of complying with federal securities regulations and to capitalize on strategic value perceived by private equity firms
• N-able went public in 2021 after spinning out from SolarWinds, which was acquired by Silver Lake and Thoma Bravo for $4.5 billion in 2016

Lenovo and Cisco Announce Strategic Partnership to Simplify Path to AI Innovation

• Two companies agree to design, engineer and deliver deeply integrated solutions that advance generative AI capabilities and digital workplace solutions to boost enterprise productivity
• Partnership includes go-to-market initiatives for delivering complete digital workplace, cloud networking, hybrid AI infrastructure solutions, and Lenovo managed services to customers globally

CrowdStrike and eSentire Expand Partnership to Take Over Protection of Global Carbon Black Customer Accounts

• partnership integrates eSentire's MDR with CrowdStrike's Falcon platform, providing comprehensive protection across Endpoint Detection and Response, Identity Threat Detection, Intelligence and Threat Hunting, Cloud Security, and Next-Gen SIEM
• eSentire will support customer migration from Carbon Black to CrowdStrike, fulfilling consolidation needs and improving protection for global accounts
• collaboration emphasizes the use of AI in cybersecurity, leveraging real-time attack indicators and enriched telemetry for precise threat detection and response

Dytech Group offers Managed IT Services in Orlando, Specializing in IT Solutions for Law Firms

• specializes in addressing the unique IT needs of law firms, leveraging over 40 years of experience in the Orlando community
• Services include secure cloud solutions, robust cybersecurity measures, 24/7 monitoring and support, customized software solutions, and comprehensive IT strategy consulting
• expertise in the legal sector allows law firms to focus on core competencies while enhancing efficiency and productivity through technology

FSi Strategies Announces Microsoft Copilot Roadshow

• announces its first roadshow to highlight Copilot for Microsoft 365 across five U.S. cities.
• Key points include:
  • tour starts on June 12 at the Microsoft Technology Center in Arlington, Virginia, with subsequent stops in Denver (June 26), Los Angeles, Orlando, and Atlanta
  • Led by FSi’s Microsoft Alliance Manager, Norah Salameh, and co-hosted by Microsoft, the events will showcase how organizations can leverage Microsoft Copilot to transform workflows.
  • Nabil Aitoumeziane, President of FSi Strategies, expressed excitement about sharing their expertise on Copilot and its promising impact on improving workflows.

3 Essential Benefits of Managed IT Services for the Education Sector

• Budget constraints and IT talent gaps hinder schools from leveraging technology effectively to provide quality education
• Collaborating with an MSP allows institutions to move away from break-fix mode and transform education innovatively
• Three Key Benefits:
• • Schools, often targets for hackers, benefit from enhanced cyber security provided by MSPs
  • MSPs offer access to a pool of IT experts at a fraction of the cost of hiring in-house staff
  • MSPs ensure even small organizations gain the benefits of updated technology without significant and unpredictable costs

Microsoft is killing off non-editable PDFs for good

• announces plans to develop a tool to convert non-editable PDFs into fully editable documents while preserving the original layout
  • AI-Powered Conversion: The tool, described in Microsoft's paper “Method and System of Generating an Editable Document from a Non-Editable Document,” will utilize artificial intelligence to map and identify elements within a PDF, such as text, images, and tables.
  • Maintaining Layout Integrity: The tool will use bounding boxes to ensure the layout remains unchanged and can recognize fonts and color schemes, allowing the new editable PDF to be resized without losing structural integrity.
  • Significance for Document Management: This technology aims to overcome the limitations of existing PDF converters, which often fail to maintain the original layout and font accurately.
  • Potential Security Concerns: While the tool promises enhanced document management, there is concern that it might compromise the security that PDFs traditionally offer by making them editable.

Lock in on Cyber Security with ARCOA

• IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
• Data Destruction: Ensures sensitive data is completely erased from devices before disposal
• Asset Remarketing: Resells refurbished IT assets to maximize value recovery
• Recycling Services: Provides environmentally responsible recycling of electronics
• Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
• Secure Logistics: Handles the safe transport of IT assets throughout the disposal process

Cybersecurity Notes

• Singing River Health System of Mississippi notified 900,000 patients that their PHI was exposed after a ransomware attack.
• Allina Health of Minneapolis, MN notified 715 patients that their PHI was stolen by a former employee.
• Johnson Memorial Hospital of Franklin, Indiana admitted in local newspaper article that it is still recovering from ransomware attack in 2021.
• Palo Alto Networks announced new technique used by hackers named “DNS Tunneling” which can be used to scan customers’ networks and transmit malware.
• • Could be launched when an employee opens an infected email
• Affiliated Dermatologists and Dermatologic Surgeons, headquartered in Morristown, NJ, notified 380,000 patients that their PHI was exposed after ransomware attack.
• Winter Haven Hospital in Florida notified an unknown number of patients that their PHI was exposed after it was emailed by an employee.
• The Kennedy Collective of Trumball, CT, notified 851 patients that their PHI was exposed after email phishing attack.
• Hypertension-Nephrology Associates of Michigan notified an unknown number of patients that their PHI was exposed after cyber attack.
• Dell Technologies notified 49 million customers that their info was exposed after data breach.
• WebPTA Health Plan, headquartered in Irving, Texas, notified 2.43 million patients that their PHI was exposed after cyber attack.
• Nissan North America notified 53,000 individuals that this info was exposed after ransomware attack.

Sean Nolan, CEO and Co-Founder of Blink - AITech Interview

Customer Pain Points Addressed by Blink

• Customers often struggle to define and address engagement problems, feeling their teams are disjointed and dissatisfied.
• Frontline workers want more involvement, transparency, autonomy, and support from their employers.
• Providing convenient, easy-to-use technology helps workers feel valued and empowered
• Employee engagement is often misunderstood as being about culture initiatives when it's about day-to-day interactions
• Issues like poor communication, outdated processes, and lack of feedback contribute to frontline disconnection and discontent
• Blink addresses these challenges with solutions that ease points of tension for frontline workers

Essential Cybersecurity Certifications and Courses for 2024

AI Tech Park presents the top five cybersecurity certifications for 2024:

• Certified Information Systems Auditor (CISA): Offered by ISACA, suitable for IT professionals with five years of experience in auditing, control, or security work.
• Certified Information Systems Security Professional (CISSP): Provided by (ISC)2, requires five years of experience and covers various security areas like risk management and network security.
• Certified Information Security Manager (CISM): Accredited by ISACA, targets information security managers with at least five years of experience and covers aspects like governance and risk management.

Konica Minolta’s Laura Blackmer Named to CRN’s 2024 Women of the Channel Power 100 List

• announces Laura Blackmer, President, Dealer Sales, has been named to the 2024 Power 100 list by CRN®.
• Power 100 list recognizes influential executive leaders chosen from the annual CRN Women of the Channel list
• Honorees are selected based on their contributions, expertise, and advocacy within the channel
• Blackmer joined Konica Minolta in December 2017 and was promoted to President, Dealer Sales in 2022.
• oversees the sales and management of Konica Minolta’s extensive dealer network
• Marks Blackmer’s sixth appearance on CRN’s Women of the Channel list

Security hampers move to cloud printing

Research published by Quocirca Inc.

• 69% of customers surveyed now using cloud print management
• 74% are considering a hybrid environment
• 51% plan on installing more print servers this year
• Data security is still top barrier to wider could print adoption

Security hampers move to cloud printing

• 90% of chief information security officers (CISOs) admit their firm suffered at least one disruptive attack in past yea
  • 43% = at least once
  • 34% = “a couple of times”
  • 13% = several times

• Most concerning threats:
• • 37% = IoT devices (this category includes connected MFPs)
  • 33% = ransomware
  • • 83% admit to pay ransom
  • 30% = insider threats
  • 24% = DDoS attacks