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How Managed Print Services Teams Can Leverage Microsoft Universal Print

"Modernise Print Management"

For sales and management teams in the Managed Print Services (MPS) industry, Microsoft Universal Print is reshaping the landscape. With its secure, cloud-based infrastructure and seamless integration with Microsoft 365, this innovation presents an opportunity to redefine customer value. Universal Print offers a competitive edge for MPS providers, enabling them to deliver enhanced security, scalability, and simplicity.

What You’ll Learn in This Article:

We’ll explore:

  1. What makes Universal Print unique in the MPS ecosystem.
  2. How its capabilities can benefit your customers.
  3. How to position its security features as part of your service offerings.

Deep dive:

1. What is Universal Print?

  • Universal Print eliminates on-premise servers and drivers, offering a centralised, cloud-based print service. With features like Zero Trust integration and pull printing, it modernises enterprise printing.
  • For MPS teams, this innovation simplifies deployment while reducing operational complexity for customers. Its compatibility with Universal Print-ready printers and cloud integration ensures smooth migration from legacy systems.

2. Benefits for Your Customers

Universal Print enhances your value proposition:

  • Cost Efficiency: Eliminates expenses tied to server maintenance and driver updates.
  • Security First: Zero Trust architecture protects data and devices, addressing customer concerns about compliance.
  • Hybrid Work Flexibility: Enables secure, device-agnostic printing, supporting modern workforce needs.
  • Ease of Use: Integrates with Microsoft 365 apps, allowing users to print without additional software or training.

By positioning Universal Print as a seamless addition to MPS offerings, you can deliver solutions that resonate with evolving customer expectations.

3. Leveraging Security to Build Trust

Highlight Universal Print’s security features in your MPS strategy:

  • Entra ID integration ensures only authenticated users access printers.
  • Secure Release guarantees sensitive documents are printed securely.
  • Windows Protected Print Mode addresses risks from unsecure drivers.

These features position your MPS solutions as both secure and forward-thinking, reinforcing customer trust in your expertise.

Questions to Consider:

  • How are you addressing customer concerns about print security and compliance?
  • Are you leveraging cloud solutions to meet hybrid work demands?
  • How can Universal Print enhance your competitive edge in the MPS market?

Call to Action: Transform MPS with Universal Print

Key Takeaways for MPS Teams:

  • Position Universal Print as a secure, cost-efficient solution for hybrid workforces.
  • Highlight identity management and Zero Trust features to address security concerns.
  • Use its scalability to differentiate your services in a competitive market.

Conclusion:

Microsoft Universal Print is a powerful addition to any MPS portfolio. By leveraging its advanced capabilities, sales and management teams can deliver unparalleled value to customers. Embrace the future of print management—Universal Print is the edge you need.



Authored and published by Mitchell Filby, Managing Director at First Rock Consulting.

www.first-rock.com

https://www.ebay.com/itm/15649...66211faf4e4f29ae672b

From Print Hardware to Services: A Paradigm Shift for Success

Thought this would be a good blog this week. Mitch posted this a few days ago on his site and gave me permission to post  for our members.

From Print Hardware to Services: A Paradigm Shift for Success

"Reinventing Print: Shifting from Hardware Dependency to Service-Driven Models"

For years, print hardware dominated industry discussions. Today, the conversation has shifted to services, reflecting the growing need for solutions that deliver agility, cost efficiency, and scalability.

General Overview: This post delves into the transition from hardware-centric business models to service-driven solutions like MPS. We’ll examine why this shift is essential, how it impacts profitability, and what it means for the future of printing.

1: The Decline of Hardware-Centric Models:

Traditional print models heavily relied on hardware sales, but declining print volumes and commoditisation have eroded profitability. For organisations, clinging to this outdated model means falling behind. The time has come to embrace service-oriented models that prioritise recurring revenue and customer engagement.

2: The Service Revolution in Printing:

Managed Print Services epitomise the service revolution. By shifting focus from hardware to holistic solutions, businesses gain the ability to manage fleets efficiently, optimise workflows, and offer customised services. This evolution not only addresses the decline in hardware sales but also builds stronger, longer-term customer relationships.

3: Preparing for a Service-Driven Future:

Transitioning to a service-first model requires businesses to rethink their operations. Training teams to adopt a customer-centric mindset, investing in advanced analytics, and integrating digital workflows are key steps to future-proofing print strategies in a service-driven world.

Some Thought-Provoking Questions:

  • Are you still prioritising hardware sales over service-driven models?
  • What steps have you taken to future-proof your print strategy?
  • How can you assist your customer transition from print to a more digitally enabled business?

Call to Action:

Take the first step toward transformation. Explore MPS as a gateway to long-term profitability and customer loyalty.

Conclusion:

The shift from hardware to services is more than a trend—it’s a necessity. By adopting a service-first approach, organisations can not only survive the changing landscape but thrive in it.

Authored and published by Mitchell Filby, Managing Director at First Rock Consulting.

www.first-rock.com

https://www.ebay.com/itm/15649...66211faf4e4f29ae672b

Revamping for Relevance: Adapting in the Digital Age

Revamping for Relevance: Adapting in the Digital Age

The business landscape is being dramatically reshaped in the age of rapid digital and technological advancements. According to PwC’s 22nd Annual Global CEO Survey, an overwhelming 72% of global CEOs pinpointed the importance of staying technologically advanced to stay competitive. To meet this challenge, the integration of high-tech tools, the use of innovative pricing strategies, and the adoption of flexible licensing models should be at the forefront of any business approach—especially within a specific vertical.

However, simply adopting technological improvements is not sufficient. Companies must also tailor these advancements to meet specific needs within their respective verticals. Be it improving operational efficiency or enhancing customer satisfaction, technological advancements need to be relevant and valuable. Additionally, in this ultra-competitive business world, pricing and licensing serve as critical tools that attract your target market and determine client perception. Efficient pricing and adaptable licensing within your specific vertical can dramatically affect your enterprise’s competitiveness and market standing.

The Competitive Edge: Better Technology, Pricing, and Licensing

Gaining an edge in today’s aggressive business environment does not come easy. The current landscape compels enterprises to constantly upscale and adapt their strategies to remain relevant. A smart move towards this goal is the integration of top-notch technology, the formulation of effective pricing structures, and the use of consumer-focused licensing models. Achieving a balance among these elements could provide the upper hand, especially when proposed for industry-specific applications.

The secret lies not just in embracing technological advancements but in applying them tactically within your particular vertical. Similarly, strategic pricing that aligns value with customer perception, along with adaptive licensing that appeals to consumer preferences, can serve as distinguishing factors in the crowded marketplace. Creating a seamless blend of these strategies can significantly augment competitiveness, offering an undeniable advantage in the business world.

Embracing Advanced Technology to Stay Ahead

The importance of integrating the most updated technology in your industry vertical cannot be overstated. According to a report by the International Data Corporation (IDC), it’s estimated that global spending on digital transformation-enabling technologies and services will skyrocket to a whopping $2.3 trillion by 2024. Indeed, the incorporation of advanced technologies in your enterprise can yield exceptional benefits, including improved operational efficiency, the enhancement of product offerings, and the provision of services that fulfill customer needs.

Nonetheless, merely incorporating cutting-edge technology is insufficient. Truly groundbreaking benefits are achieved when, aside from adoption, these advanced technologies are applied and integrated in a manner that addresses specific needs in your particular vertical. After all, innovation doesn’t translate to success unless it aligns with the unique demands and opportunities within your specific industry.

Optimizing Pricing for Competitive Advantage

The role of pricing in a competitive business landscape is undeniably significant. As highlighted in a Gartner survey, an overwhelming 64% of B2B organizations asserted a strong correlation between their pricing strategies and customer perception of their products and services. A well-crafted pricing model does more than just hitting profit goals—it defines value, aids in brand positioning, and pulls in your target clientele.

In developing your pricing structure, it’s critical to balance between meeting customer expectations and accommodating their budget, particularly within your specific vertical. To attract your ideal customers, your pricing should not only align with the value your product or service provides but also be tailored to what your target audience finds appealing. Navigating this fine balance could potentially set you apart from others in this highly competitive business world.

Capitalizing on Customer-Oriented Licensing Models

A winning card in the competitive business arena is undoubtedly an accommodating licensing model. It is of essence to understand that consumers value flexibility and freedom of choice in licensing. Research from McKinsey & Company indicates that software firms that adopt such user-friendly license models could even see a 10% uplift in their pre-tax earnings.

With increased autonomy, your clientele is more likely to favor your business over competitors. Therefore, incorporating adaptable licensing models that suit customer needs and preferences is not just an option, but imperative. Tailoring these models specifically to your vertical can give you an edge that could potentially transform your business, driving both consumer favorability and overall profitability.

Boosting Your Business with Industry-Specific Strategies

To truly leave competitors in the dust, building a comprehensive strategy that uniquely integrates these elements—technology, pricing, and licensing is vital. This approach must be carefully crafted to fit your distinct vertical. Begin by conducting a deep-dive analysis of your industry, grasping its subtle complexities and hurdles to ensure you comprehend the lay of the land.

At the core of your strategy, deploy these tools in a discerningly calibrated manner. The unique amalgamation of cutting-edge technology, strategic pricing, and adaptable licensing form a potent recipe that can not only give you a leg up in the competition but also position your brand as a top choice among consumers in your vertical.

The key is to steer away from scattered, appealing components and strive towards a holistic, industry-specific approach. Melding advanced technology, competitive pricing, and flexible licensing can ultimately culminate in a formidable business model agile enough to navigate the intricate maze of today’s business world.

To stay relevant in the rapidly advancing digital age, businesses must progress beyond simply adopting technology and revamp their strategies with industry-specific nuances. This approach should uniquely fuse technology, pricing, and licensing strategies into a robust, impactful model. Focusing on this amalgamation—designed concurrent with industry demands—can effectively boost your market stance, presenting a brand that resonates with customers and confidently navigates the evolving business landscape.

Need to know more about Power MPS?

MSP, MSSP & IT Industry Notes for November 12th, 2023

Sponsored by

November 12th, 2023

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

What's the difference with Exposure Management vs. Vulnerability Management

  • Vulnerability Management:
    • Focus
    • Process
    • Tools
    • Goal
  • Exposure Management:
    • Focus
    • Process
    • Tools
    • Goal
  • Exposure management and vulnerability management are related concepts in the field of cybersecurity, but they address different aspects of security risk.

Claro Enterprise Solutions is Revolutionizing Business Connectivity and Security ... - PR Newswire

  • announces the launch of Secure Managed LAN, powered by Fortinet's Wired and Wireless LAN portfolio
  • Secure Managed LAN is a comprehensive, scalable, and intuitive cloud-managed solution with integrated hardware, software, and cloud services, all managed through a centralized, web-based platform
    • Wi-Fi LAN
    • SD-WAN
  • Fortinet Security Fabric covers the following key areas under a single MSP
    • Secure Connectivity
    • Dynamic Cloud Security
    • AI-Driven Security Operations

Cybersecurity Notes

  • A Russian hacking group announced access to email addresses of 632,000 federal employees at Department of Defense and Department of Justice.
  • John Costanza Jr., a former DEA agent, indicted for providing top-secret information to a criminal target in Venezuela for a payment of $73,000.
  • Doctor’s Management Services of Massachusetts agreed to pay $100,000 to settle allegations of negligence after a cyber attack exposed PHI of 206,695 patients.
  • Reeds Spring School District of Missouri notified an unknown number of students about info exposure after a FERPA cyber attack.
  • Allen Park Public School District of Michigan informed an unknown number of students about info exposure following a FERPA cyber attack.
  • Clark County School District of Nevada informed an unknown number of students about info exposure due to a FERPA cyber attack.
  • Echo Health, a payment processing subcontractor for PNC Bank and Humana Insurance, notified 2,844 patients about PHI exposure after a cyber attack.
  • Hospital Sisters Health System of Illinois and Prevea Health of Wisconsin informed an unknown number of patients about PHI exposure following a cyber attack.
  • Dallas County, Texas, informed an unknown number of residents about potential info exposure after a cyber attack.
  • Ventura Orthopaedics of California informed 1,850 patients about PHI exposure after a Conti ransomware attack.
  • Deer Oaks Behavioral Health of San Antonio, TX, notified 171,871 patients about PHI exposure after a ransomware attack.
  • Dakota Eye Institute of Bismarck, North Dakota, notified 107,143 patients about PHI exposure after a cyber attack.
  • Western Washington Medical Group of Washington informed 350,863 patients about PHI exposure after a cyber attack.
  • Atlas Healthcare of Connecticut informed 10,831 patients about PHI exposure after a cyber attack.
  • Fredericksburg Foot and Ankle Center of Virginia informed 15,000 patients about PHI exposure after a cyber attack.
  • Stanford University of Northern California informed an unknown number of students about potential info exposure in a FERPA breach caused by a cybersecurity incident.
  • Peerstar Mental Health of Altoona, PA, informed 11,438 patients about PHI exposure after a cyber attack.
  • La Red Health Center of Georgetown, DE, informed 501 patients about PHI exposure after a cyber attack.

Logicalis US Named Cisco Americas Managed Services Partner of the Year

  • named Americas Managed Services Partner of the Year at Cisco Partner Summit 2023
  • Cisco Partner Awards recognize top-performing partners demonstrating service excellence and innovation in delivering solutions that help our customers succeed
  • "The theme at Partner Summit 2023 is 'Greater Together' and winners of the Geo Awards are fantastic examples of how we partner to achieve shared success in various regions of the world," said Rhonda Henley, Vice President, Americas Partner Organization at Cisco.

Lexmark Earns Top 10 2024 Military Friendly® Employer Designation

  • announced that it has been recognized as a Top 10 2024 Military Friendly® Employer for the ninth consecutive year
  • Companies were evaluated using public data sources and responses from a comprehensive survey completed by the employers
    • More than 1,200 companies participated in the 2024 Military Friendly survey
    • Military Friendly is the standard that measures an organization's commitment, effort and success in creating sustainable and meaningful benefits for the military community. VIQTORY, a service-disabled, veteran-owned business that connects the military community to civilian employment, educational and entrepreneurial opportunities produced the annual list

CloudScale365 Expands Leadership Team, Naming Paul Glazewski as Director of MSP Operations

  • announced at IT Nation Connect that the company has hired Paul Glazewski as Director of MSP Operations
  • CloudScale365, is a provider of state-of-the-art managed IT services

Thrive Doubles Down on its South Florida Investment with the Acquisition of 4IT

  • acquires 4IT, a South Florida-based Managed Service Provide
  • Confirms Thrive's commitment to the Florida market, marking its second acquisition in Miami in 2 years and fourth in Florida
  • Aims to empower organizations in Miami and Fort Lauderdale with comprehensive IT support, cybersecurity, and cloud solutions
  • 4IT marks 20th acquisition since 2016, solidifying status as a top-tier managed services technology provider globally
  • Thrive is a provider of NextGen managed services, specializing in application enablement and optimization through the Thrive5 Methodology

The Power of the Managed Service Provider: New Report from Kaseya Explores the ...

  • Released Datto Global State of the MSP: Trends and Forecasts for 2024 Report
  • Surveyed 1,575 MSPs globally for insights into market challenges and trends
    • North America (68% with revenue increase) and Europe (64% with year-over-year revenue growth)
    • Competition a significant challenge (35% of MSPs)
    • MSPs leveraging competition for innovation
    • 91% prioritize customer experience
    • Embrace vendor consolidation (74% prefer fewer vendors).
    • Anticipated service expansion:
      • collaboration software (27%)
      • business intelligence or analytics software (22%)
      • incident response and forensics (22%).

CrowdStrike Named Worldwide Leader for Risk-Based Vulnerability Management

  • Falcon Exposure Management:
    • Cuts intrusion risk with AI-native Falcon platform integration
    • Streamlines vulnerability management for proactive defense
  • Challenges Addressed:
    • Rapid adversary attacks demand a proactive security shift
  • Falcon Platform Expansion:
    • New offerings: Falcon Exposure Management and Falcon for IT
    • Boosts visibility, consolidates IT and security tools
  • IDC MarketScape Insights:
    • Falcon Spotlight integration for EDR users
    • Falcon Exposure Management handles third-party scan data
  • Falcon for IT:
    • Bridges security and IT with efficient workflows
    • Utilizes Falcon agents for system monitoring and remediation

iQor Revolutionizes IT Prioritization With AI-Focused Review Process

  • iQor unveils strategic AI project vetting for enhanced customer service and performance optimization
  • Highlights:
    • Executive Committee empowers tech teams for agile, high-priority project delivery.
    • Dedicated Validation Board assesses feasibility and impact, aligning with iQor's objectives.
    • iQor's commitment to AI underscores industry leadership in driving efficiency and innovation.

Lock in on Cyber Security with ARCOA

  • ARCOA, data security is a critical part of what we do
  • every item received, we adhere to NIST 800-88 procedures
  • strict protocols to overwrite information render all data permanently removed and unrecoverable data

ReachOut Technology Acquires RedGear, LLC, Bolstering Its Service Offerings

  • acquires RedGear, adding $4 million revenue and specialized education/government services
  • Strengthens commitment in IT security, especially in Education and DoD compliance
  • Reinforces dedication to cybersecurity excellence in DoD compliance and education
  • CEO Rick Jordan emphasizes the strategic value of adding Structured Cabling and Secure Access Control

IT Solutions Consulting Acquires Spade Technology to Expand Into New England

  • Reported on Chanel E2E
  • IT Solutions Consulting, LLC acquires Spade Technology to expand its presence in New England
  • No financial details were disclosed
  • IT Solutions Consulting: Founded in 1994, Philadelphia-based, 423 employees, expertise in managed IT services, cybersecurity, cloud solutions
  • Spade Technology: Founded in 2001, Maine-based, 30 employees, specializes in managed IT services for small to medium-sized businesses in New England
  • This marks IT Solutions Consulting's eighth acquisition and the third in 2023

Papercut launches version 23.0

New PaperCut MF 23.0 print management solution now available

  • Enhanced architecture security
  • Urgent message banner
  • Admin re-authentication
  • Password hashing
  • Data encryption
  • Support for multi-factor authentication
  • No personal ID info captured in any log files
  • Print Deploy compatible with Citrix, VMware Horizon, Azure Virtual Desktop and Microsoft Remote Desktop Server
  • Multi-tiered pricing models
  • Unlimited zone tier now available for large enterprises

Square 9 Softworks Wins Triple Crown from TrustRadius: Best Relationship, Best Feature Set, and Best Value for Price

  • received an industry-high 9.7 out of 10 on TrustRadius based on user reviews
  • swept TrustRadius Awards for Best Relationship, Best Feature Set, and Best Value for Price
  • awards underscore Square 9's commitment to customer success and unparalleled user experience
  • Sole winner in the Document Management category, Square 9 excels in all three award categories.

Acronis Helps Managed Service Providers Grow by Introducing MSP Academy

  • introduces MSP Academy, a tailored initiative equipping Managed Service Providers (MSPs) with essential skills
  • covers starting, running, and marketing successful MSP businesses, addressing key challenges
  • plans hybrid boot camps, immersive learning experiences, and diverse training options
  • alumni saw a 60% boost in Acronis product sales and a 40% drop in support incidents in 2022

Cost Reduction to Amplify Profit Margins

Boosting profits is an enduring pursuit of businesses worldwide, spanning industries from retail to tech. Yet, traditional approaches often overemphasize the role of revenue generation, leaving a crucial lever – cost reduction – under-explored and underutilized.

In the tech industry, this untapped cost containment potential is particularly profound. Rapid advancements within technology provide unique opportunities to streamline operations, eliminate waste, and enhance profits swiftly. This post unveils how tech corporations can effectively batten down costs, all while riding the tide of technological innovation, to drive a quick and substantial increase in their profits.

Understanding the Profit Equation

It’s conventional knowledge, as Investopedia explains, that profit equals revenue minus costs. This equation is critical to the anatomy of any business’s financial health.

Typically, profitability enhancement strategies focus on the revenue side – strategies that could range from marketing enhancements to product line expansions and scaling operations. These are certainly viable strategies, but they tend to overlook a more immediate avenue for profit augmentation – cost reduction.

More importantly, cost reduction holds a crucial place in the dynamic world of technology, where the pace of change sets up a unique set of opportunities. McKinsey states that technology companies can improve their EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortization) margin by 1 to 3% by acting on cost efficiencies. Therefore, tech businesses must pay equal attention to cost management for a steady and rapid increase in profit.

The Power of Technology in Cost Reduction

In its transformative capacity, technology is a potent cost-reduction agent. Accenture’s report reveals that a significant 63% of high-performance businesses stress technology investments to refine their cost structures. Given such emphasis, it is clear that technology harnesses a multitude of avenues to drive down costs.

One such avenue is through automation. By automating repetitive tasks, businesses can minimize workforce costs, expedite processes, and simultaneously enhance customer satisfaction. Increasing automation leads to a dual benefit of reducing expenditure and growing revenues. Furthermore, Gartner foretells that by 2025, robotic process automation (RPA) will have achieved near-universal adoption. This fast-gaining momentum indicates the cost savings potential inherent in automation.

The utilization of software and hardware can also be optimized for further cost-saving. An efficient system reduces downtime and prevents over-provisioning of resources; this balancing act cuts costs and heightens operational efficacy. By embracing technology, businesses can morph their cost structures into leaner, more efficient models.

Making the Move to Cloud

how cloud computing increases profit

Moving to cloud computing stands as a powerful tool for tech businesses in their pursuit of cost reduction. TechJury affirms this by noting, “Companies that adopt cloud computing reduce their IT expenditure by around 25%”. The reason for this is the unique advantages offered by the cloud model.

Cloud computing lets companies transition away from expensive on-premise hardware and software. This shift reduces investment, maintenance, and upgrade costs, significantly impacting the bottom line. The scalable nature of cloud computing also means businesses only pay for what they need and use, preventing resource wastage. Moreover, according to a report by LogicMonitor, 66% of IT professionals state that security is their primary concern when adopting an enterprise cloud computing strategy. It’s essential, therefore, that companies not only manage costs but also pay heed to secure their data while migrating to the cloud to ensure balanced and long-term success.

Navigating the Balance for Success

In wrapping up, the intricate balance between cost reduction and strategic investment emerges as a centerpiece for successful profit maximization, particularly within the tech sector. Trimming costs must not come at the sacrifice of quality and value delivered to customers. It’s, therefore, essential to conduct cost reduction initiatives strategically to avoid potential pitfalls.

The continuous march of technological progress is revolutionizing the discourse on cost management. A forward-looking approach embracing these advancements is vital for businesses aiming to amplify their profit margins swiftly. Farsighted investment in technologies now can unfurl significant cost reductions tomorrow, creating a more efficient, lean, and ultimately profitable enterprise.

The numbers, such as the impressive adoption rates of cloud computing and automation, underscore the impact of technology on cost reduction. Thus, keeping a pulse on emerging technologies, understanding their implications, and deploying them strategically is the fundamental equation for maximizing profitability in the tech industry. Harnessing technology’s cost-cutting power can pave the way for a more profitable tomorrow.

Redefining Workspaces: The Role of Wellness Zones

Redefining Workspaces: The Role of Wellness Zones

Creating a positive and healthy work environment is essential for employee well-being and productivity. In recent years, especially since the pandemic, businesses have recognized the importance of incorporating wellness spaces into the workplace. These dedicated areas provide employees with opportunities to relax, recharge, and prioritize their physical and mental health.

In today’s brisk work environment, employees’ mental health should be the top priority of organizations. After all, a happy employee is a productive employee. As businesses strive to create a positive and productive work culture, incorporating wellness spaces into the office has become a prevalent trend.

The Rise of Wellness Spaces

In the late 1980s, companies focused on psychological well-being as part of their workplace wellness initiatives. In pop culture, these efforts were fueled by the popularity of an exercise video series released by Jane Fonda at the start of the decade.

Workforce wellness grew in popularity at that time due to diminished employee loyalty, resulting from tumultuous economic issues and distrust in corporations. Employees started protecting their own needs in comparison to the wants of their employer. In 1986, OSH began to encourage implementing stress-related mental health programs in the workplace.

By the new millennium, workplace wellness programs were fairly established domestically. A 2008 Employer Health Benefits Survey reported 70% of large companies in America had workplace wellness programs. It also helps that global businesses are experiencing drastic innovation due to technological advances.

The Current Landscape

As we continue the second decade of the 21st century, the workplace wellness journey has gone full steam ahead, increasing awareness and prevention services. Today’s workplace wellness programs are designed primarily as preventative care for innumerable health conditions.

Screenings and health risk assessments accurately detect acute and chronic conditions. Mental and emotional health services have been emphasized with increased absenteeism due to the global pandemic. Teams of clinical and non-clinical practitioners include mental, behavioral, and integrative health working in partnership with health, wellness, and professional recovery coaches. Because of the isolation of 2020, the need for mental and behavioral health services has never been more prevalent. So has an increased want of wellness spaces in the workplace.

The Impact of Wellness Spaces on Employee Health

wellness space impact

Research shows that incorporating wellness spaces into the office can significantly impact employee health. According to a study by the World Green Building Council, employees with access to natural elements and spaces designed for relaxation and rejuvenation experience a 15% increase in well-being and are 6% more productive. Furthermore, according to Gallup, engaged employees are 21% more productive than their disengaged counterparts.

Understanding the connection between employee happiness and overall organizational health is vital. By providing areas for physical activity, quiet reflection, or even a quick power nap, employers can help reduce stress, boost mental clarity, and improve overall employee health.

Designing Relaxation Zones

Creating dedicated relaxation zones within the office environment can offer employees a retreat from the demands of their workday. These spaces can be designed with comfortable seating, soothing lighting, and calming elements such as plants or water features.

For example, Google has incorporated nap pods in their offices, providing employees with a quiet space to recharge. Additionally, Salesforce has installed meditation rooms in their offices, recognizing the importance of mental well-being in achieving optimal performance. Employees can take short breaks to relax and return to their tasks feeling refreshed and rejuvenated by designating specific areas for relaxation.

Incorporate natural elements like plants and natural light to create a calming environment. Provide ergonomic furniture and adjustable workstations to promote good posture and reduce the risk of musculoskeletal issues.

Prioritizing Physical Activity

Encouraging physical activity at work is vital for maintaining employee well-being. Many forward-thinking companies have implemented on-site fitness facilities or designated exercise areas within their office spaces. These spaces are equipped with exercise equipment, such as dumbbells, treadmills, or yoga mats.

For instance, Zappos and USAA offer an on-site gym and organize employee group exercise classes. Regular physical activity improves physical health, increases energy levels, reduces stress, and enhances cognitive function. Fitbit reports that employees who engage in physical activity during the workday have 53.8% lower healthcare costs.

Embracing Nature & Biophilic Design

Biophilic design, which incorporates elements of nature into the workplace, has gained popularity for its positive impact on employee well-being. Natural light, indoor plants, and views of green spaces have been shown to reduce stress, enhance mood, and improve productivity. Amazon’s Spheres, a collection of glass domes filled with plants, exemplifies this approach. By integrating nature-inspired elements, employers can connect with the outdoors and promote a sense of calm and serenity in the workplace.

Supporting Mental Health

As mentioned earlier, promoting mental health is the most important aspect of improving employee well-being. Organizations can foster a positive work environment by destigmatizing mental health and offering support. Companies must foster a supportive culture outside of wellness spaces that encourage employees to utilize these amenities. Managers should all lead by example, emphasizing the importance of work-life balance and wellness practices. Offering flexible work arrangements, promoting regular breaks, and providing access to mental health resources can further this initiative.

Learn more about PowerMPS and their efforts to help office equipment dealers!

Coding Evolved: The Past, Present, and Future of Programming

Coding Evolved: The Past, Present, and Future of Programming

The incredible story of coding, the essential engine powering our modern digital world, begins much earlier than many realize. The rudimentary form of programming came into existence in the 1800s, when people manipulated punch cards to control the operations of devices like Charles Babbage’s Analytical Engine. This marked the first time human instructions were translated into a format readable by a machine, paving the way for the age of automation and the digital revolution.

The Revolution of High-Level Languages

The mid-20th century marked a significant turning point in the history of coding with the emergence of high-level programming languages. The first among these was Fortran, an innovative creation by IBM that revolutionized the landscape of programming.

Fortran stood as a beacon of change in the coding world, simplifying the intricate processes that had once dominated the domain. Unlike the low-level languages of the era, it did not demand programmers to delve into the complexities of the machine language or the architecture of the computer systems.

Instead, Fortran provided a more abstract way of programming, using a syntax that echoed English language constructs. This represented a dramatic leap from the complex, machine-specific code that programmers were accustomed to, facilitating a more intuitive and less error-prone coding environment..

The development of Fortran streamlined the coding process, leading to a significant reduction in debugging and coding time. Programmers could now produce efficient code more quickly and with fewer errors, enhancing productivity and spurring further technological advancements.

The arrival of high-level languages such as Fortran was indeed a transformative shift, paving the way for the myriad of high-level languages we see today. This revolution underscored the potential of abstracting away from hardware specifics, leading to the development of more complex software systems, ultimately driving the digital age forward.

Transition to Object-Oriented Programming: A Paradigm Shift

High-level languages set the foundation for more sophisticated forms of programming. The decades of the 60s and 70s witnessed the birth of languages like ALGOL, COBOL, and C These languages empowered programmers to shift their focus from the hardware they were coding on to the logic of the code itself.

This transition reached its pinnacle in the 1980s with the emergence of object-oriented programming (OOP). Languages such as C++ and Java, embodying the principles of OOP, allowed developers to write reusable code, enhancing efficiency, and managing larger software projects with more ease. This was particularly beneficial for businesses adopting enterprise resource planning (ERP) software, as the modular nature of OOP enabled scalable solutions.

Coding in the Internet Age: The Arrival of Scripting Languages

create and manage dynamic web content, driving the emergence of scripting languages. These high-level languages, such as JavaScript, PHP, and Python, have propelled the development of interactive web pages and are integral to the modern web we know today.

JavaScript, for instance, became the lifeblood of dynamic web content, allowing for interactive elements like forms, animations, and other user-driven content. PHP, on the other hand, brought dynamism to the server-side, enabling developers to create web pages with real-time access to databases.

Python, though not exclusively a scripting language, gained traction for its simplicity and versatility. It found numerous applications, from web development to data analysis, becoming an omnipresent force in coding.

These scripting languages not only enhanced the capabilities of developers but also made coding more accessible to newcomers, contributing to the evolution of coding in the internet age.

The Rise of Low-Code/No-Code: Democratizing Coding

how many companies use low-code no-code technology?

The ascendance of low-code/no-code platforms represents a profound shift in the world of programming, one that is democratizing the act of coding and expanding its reach beyond the realm of trained developers. By simplifying the application development process, these platforms are redefining what it means to be a coder and breaking down barriers that have traditionally separated programmers from non-programmers.

Low-code/no-code platforms allow individuals and businesses to create software applications using intuitive, graphical interfaces that minimize the need for traditional, manual coding. Instead of writing complex lines of code, users can now manipulate prebuilt components and functions to design and deploy applications rapidly and efficiently. This reduction in the need for specialized coding skills is expanding access to software development, enabling a more diverse range of people to create solutions to address their specific needs.

These platforms are not only transforming who can develop software, but also how software is developed. They enable rapid prototyping, iteration, and deployment of applications, significantly reducing the time from idea to implementation. This agility is particularly beneficial in the fast-paced digital world, where the ability to quickly respond to changes can provide a significant competitive advantage.

As such, the rise of low-code/no-code platforms signifies a democratization of coding, opening up the benefits of software development to a wider audience and fostering a new era of innovation and inclusivity in the digital world.

The Future of Coding: A New Horizon

As we venture into the future, the realm of coding continues to evolve, bringing forth revolutionary concepts that promise to transform the way we create and interact with software. A striking development in this domain is Quantum computing, It challenges traditional coding paradigms with its superposition and entanglement principles, introducing a whole new approach to problem-solving.

Artificial Intelligence (AI) and Machine Learning (ML) are also set to play a pivotal role. They are fostering the creation of intelligent algorithms capable of learning and improving over time. These technologies not only promise to automate mundane coding tasks but might even help to generate complex code in the future.

Moreover, the low-code/no-code movement and advancements in cloud computing are pushing towards making coding more accessible, enabling more people to create applications without needing to understand complex syntax.

The future of coding is indeed a new horizon, filled with unlimited possibilities.

Learn more about Power MPS and how they can help office equipment dealers

Online Shopping Security Matters: What You Need to Know

Online Shopping Security Matters: What You Need to Know

While physical retail might be making a comeback, it will be hard for retail storefronts to compete with the convenience, variety, and availability of the worldwide web. Unfortunately, online office supply sales are no exception to the rule. While overall sales have continued to increase as companies begin to return to normal operations, online purchases have continued to outpace those in physical retail establishments.

But the continued and growing reliance on digital purchases has opened up a bigger problem for companies; online security and the risk of company data falling into the wrong hands.

Online shopping has been available for years. But the rapid growth and significant boost seen since the end of 2020 has also made businesses offering online sales options even more of a target than before. With more traffic, fraudsters see more opportunities to attack unsuspecting businesses and their customers. In some cases, legitimate businesses are even willing to resort to underhanded tactics to take down the competition.

When Online Stores Crash

How many DDos attacks were there last year

There have been multiple instances in the news where online retailers are flooded with so much website traffic that it causes long wait times or even completely crashes the site. If a company or page has been featured in a popular show or showcased heavily, this might be real business reaching levels overwhelming the host server. But for print management, services, and supplies that serve the needs of corporations and business offices, attracting that much website traffic is highly unlikely. The more likely scenario is a Distributed Denial of Service Attack or DDoS.

A DDoS attack employs utilizes bots to significantly raise traffic on an eCommerce site to the point where it crashes or stops performing normally. For businesses looking to take out the competition, the disruption in regular service can degrade client confidence in the company’s ability to meet convenience and supply expectations. In 2021, there were a record-breaking 9.84 million DDoS attacks in the USA.

For cybercriminals, the tactic can be used as a diversion to mask other, more nefarious activities such as planting malware or backend hacking to steal data. The fallout for small eCommerce from a DDoS attack can reach as high as $50,000 per incident.

Other Types of Online Fraud

While DDoS is one of the most common tactics used against online stores, there are several other ways criminals attempt to take advantage of businesses and their customers.

  • Interception fraud is an order placed as usual with a matching shipping address and stolen credit card information. However, the actual purchaser intercepts the order by calling the shipping company or customer care representative to change the final delivery address once the order is accepted.
  • Account takeover fraud occurs when criminals log into a customer’s account. They have usually gained access to the account by purchasing passwords from the dark web or through phishing schemes. Once logged into the account, criminals will make orders or change customer details.
  • Triangulation fraud is performed by setting up a storefront with pricing that will attract customers. They then use stolen credit card numbers to purchase goods from other eCommerce sites to fulfill their orders. As a result, their customers receive their goods, but the original store and the owners of the stolen credit cards are victims of fraud.
  • Friendly fraud is based on standard customer care practices for legitimate grievances. For example, criminals will order a product and then cite a problem with the product or delivery to either request their money back from the business or initiate a chargeback directly with their payment processor.

Identifying Commercial Fraud

Many online store platforms have the technology to help guard against the most common forms of fraud. However, office printer industry businesses should be aware of the critical signs of criminal eCommerce behavior to add an extra layer of protection for the company and its customers. Some things to look out for include:

  • Inconsistent order details are a big signal of potential fraud. For example, if the zip code and city don’t match or the IP address of the shopper and their email address don’t match, it is most likely a sign of attempted fraudulent activity.
  • When a client suddenly places a larger than average order, it is a giant red flag. It might be good to contact the customer to confirm the quantity and other details before processing the transaction.
  • Customers usually order using a specific IP address. Therefore, anytime a customer logs in from a new IP, it is advisable to require additional login steps and follow up with the customer for an order confirmation.
  • If a customer was not initially set up with multiple shipping addresses and is suddenly expanding the number of delivery locations, it could be a sign of criminal activity.
  • The timeframe is another item to watch closely. Criminals usually utilize bots and will trigger a series of activities in a short timeframe, such as multiple orders, multiple credit cards, or initiating several declined transactions in a row.

With the rapid increase in online shopping platforms and the ongoing move of consumers to digital channels, fraudsters are thriving on attacking businesses and their customers. Those who are new to the eCommerce space are especially vulnerable. Therefore, companies planning to operate or already use an online store should make sure they are training staff and taking steps to secure themselves and their customers.

Cutting Costs: Smart Strategies to Reduce Office Expenses

As we head into May, temperatures are starting to rise, signaling the transition from spring to summer. Just as our homes and offices need adjustments to adapt to the changing climate, our budgets and expenses require some fine-tuning as well. One area that often gets overlooked is office expenses. With a few smart strategies, you can significantly reduce the costs associated with running your business.

In this post, we’ll explore some of the best ways to lower office expenses, using everything from energy-efficient practices to strategic drywall repairs. Let’s dive in!

Energy Savings: Keep Your Cool

how to reduce office cooling costs

As the mercury rises, so does the need for air conditioning. According to the U.S. Energy Information Administration, cooling accounts for 15% of a commercial building’s total energy consumption. One simple way to reduce your energy bill is by investing in energy-efficient air conditioning units, programmable thermostats, and proper insulation.

Consider using drywall to improve insulation in your office space. By repairing or replacing damaged drywall, you can prevent energy loss and keep your office comfortable during the warmer months. Additionally, you can explore other energy-saving techniques like turning off lights and equipment when not in use or using natural daylight whenever possible.

Embrace Telecommuting

As more and more companies embrace remote work, the demand for physical office space has decreased. In fact, Global Workplace Analytics reports that the number of remote workers in the U.S. has grown by 173% since 2005. By allowing employees to work remotely, you can reduce the need for large office spaces, ultimately lowering your rent and utility expenses.

To facilitate this, invest in tools and software that enable seamless communication and collaboration. This includes video conferencing platforms, project management tools, and secure cloud storage solutions.

Implement Paperless Initiatives

The transition to a paperless office is not only good for the environment, but it can also save you money. According to The World Counts, approximately 50% of the waste generated by businesses is composed of paper.  By going paperless, you can significantly reduce your office supply expenses.

Begin by digitizing your existing documents and implementing digital solutions for document storage and sharing. Additionally, encourage employees to use digital note-taking apps and other productivity tools to reduce the need for physical paper.

Opt for Cost-Effective Furniture and Equipment

Office furniture and equipment can be quite expensive. However, you don’t need to break the bank to create a comfortable and functional workspace. Consider purchasing second-hand or refurbished furniture, which can be more affordable than brand-new options. You can also explore leasing or renting office equipment, such as copiers and printers, which allows you to spread the cost over time.

Another strategy is to repurpose and repair existing furniture and equipment. For instance, if your office walls have seen better days, a simple drywall repair can breathe new life into your space without the need for costly renovations.

Streamline Your Subscriptions and Services

Today’s businesses often rely on a variety of software subscriptions and services, from CRM systems to team collaboration tools. While these tools can improve productivity, they can also add up in terms of cost. Regularly review your software and service subscriptions to ensure that you are only paying for what you actually use.

Consider consolidating tools by opting for all-in-one solutions or negotiating with vendors for discounted rates. You can also take advantage of free alternatives to paid software, provided that they meet your business requirements.

Outsource Non-Core Functions

Outsourcing non-core functions, such as accounting or marketing, can help you save money on hiring full-time employees. According to Deloitte’s Global Outsourcing Survey, 59% of businesses cited cost-cutting as their primary reason for outsourcing. By partnering with specialized service providers, you can access expert knowledge and resources without the need for a large in-house team.

Before outsourcing, carefully evaluate your business needs and identify which functions can be delegated to external providers. Keep in mind that maintaining a balance between in-house and outsourced resources is crucial for maintaining control over your business operations.

Encourage Employee Cost-Saving Initiatives

Getting your employees on board with cost-saving initiatives can make a significant impact on your office expenses. Encourage your team to share ideas for reducing costs and implement the most effective suggestions. By involving your employees in the process, you can foster a sense of ownership and accountability for managing expenses.

Consider offering incentives for cost-saving ideas, such as bonuses or recognition programs. This will motivate your team to actively seek out ways to reduce expenses and contribute to the overall financial health of your company.

Regular Maintenance: An Ounce of Prevention

Lastly, don’t underestimate the importance of regular maintenance for your office space and equipment. By proactively addressing issues like HVAC system maintenance, plumbing repairs, and drywall repairs, you can prevent costly breakdowns and extend the lifespan of your assets.

Create a maintenance schedule and stick to it, ensuring that both your office space and equipment are kept in optimal condition. This proactive approach can save you money in the long run and maintain a comfortable working environment for your employees.

As temperatures rise, so should your efforts to reduce office expenses. By implementing energy-saving measures, embracing telecommuting, going paperless, and investing in cost-effective furniture and equipment, you can make a significant impact on your bottom line. Remember to involve your employees in the cost-saving process, outsource non-core functions when appropriate, and maintain your office space and equipment regularly. With these smart strategies in place, your business will be better positioned for success in the warmer months ahead.

3 Ways Service Businesses Benefit from Selling Online

3 Ways Service Businesses Benefit from Selling Online

Office print services are often very hands-on programs. Size of printers and positioning within the office setting are merely two of the essential considerations for efficient printer service. In addition, printer configurations can require on-site surveys, interviews with departmental managers, and information pulled from any current printing equipment. And after installation, maintenance and service also need in-person access.

Despite the very necessary in-person components for office printer services, taking advantage of online sales platforms can move a surprising number of day-to-day processes into the client’s capable hands. And these changes can not only save time and money but build better relationships and provide greater convenience for office print partners. Here are three ways office printer service businesses can benefit from embracing online sales.

Your business can be Available 24/7

Global e-commerce business-to-business (B2B) sales are expected to grow by approximately 17% and reach $1.8 trillion over the next few years. Online sales growth is beginning to play a larger role in how office printer businesses provide goods and services. As a result, many are jumping on the wave of eCommerce to improve business and increase profits.

One of the most significant ways online sales are helping office printer companies is by extending business hours beyond standard brick-and-mortar capabilities. Of course, physical stores must be watched over by actual employees. But online stores can be configured to respond to basic questions, provide standard information, and even take orders for goods and services at any time of day or night.

So, whether it is new client inquiries or current customers looking to order supplies and services, online sales platforms allow office printer services businesses to give clients access to their schedules. As a result, customers can shop when they need to rather than wait to make a call.

Making Maintenance and Service Scheduling Easier

Online buying and selling increase convenience not just for buyers but for the sellers too. One way they manage this is by making service and maintenance scheduling easier.

Online service scheduling can allow busy clients, like the growing number of Millennial IT managers, to use their computers or mobile devices to quickly address issues they are having with their office printers. But this online capability does more than make things faster and easier for the customer. Online scheduling also helps alleviate the number of calls routed to the customer service and scheduling desk.

With fewer phone calls, customers will encounter fewer wait times and have less reason to complain about terrible hold music. In addition, service representatives can stress less about lowering wait times and focus on managing more dire service issues as they happen.

As a bonus, scheduling requests made after hours can either be automatically scheduled or addressed first thing as the office opens. In either instance, customers are provided the ability to take action when their needs arise, alleviating stress and providing a better overall experience.

It’s Possible to Measure What Matters

Online sales platforms allow print service providers to measure just about anything. And that data enables companies to streamline their business more than ever before. For example, office print service providers can easily track their clients’ supply usage and order patterns using the latest technologies. This information allows for simpler management of ink, toner, and paper inventories. In addition, it provides accurate data to help negotiate with suppliers in ways that can lower costs and match the demands of their clients.

It is also easier to keep track of preferred service days and times as well as trends for when and how machines break down. This information can help create appropriate staffing for service technicians. It can also aid in determining more in-depth decisions on printer placement and parts ordering, and stocks.

Finally, tracking online ordering helps businesses manage supply availability and address the needs of current clients in a faster and more efficient manner. The information gathered about online activity, sales, and service provides managed print services and other office printing providers the data they need to help them understand client preferences. It also aids in determining general printing trends to help them make educated recommendations for supplies, printing practices, and maintenance scheduling for their clients.

Leveraging Online Sales Systems

Hands-on and in-person will always remain essential to the office print services business. But adding an online sales platform can prove to be an innovative and potentially lucrative opportunity for managed print services, printer leasing, and office printer maintenance businesses.

The vast amounts of information that can be collected coupled alone provide a range of opportunities to cater to the growing demand for self-service worldwide. Today’s IT managers and office administrators will quickly gravitate to online platforms to make their orders and address their needs independently at their convenience.

Regarding office print services, providing clients with an online sales platform positions businesses to meet client demands and, as a result, reap the rewards of more satisfied customers. Because a happy office print partner is more likely to stay loyal, provide positive feedback, and recommend their preferred partners to other companies.

Need to know more about creating your own e-commerce for Managed Print?  Check out Power MPS here

 
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