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Managed IT Services

MSP & MSSP, IT Industry Notes for November 21th, 2022

2021-01-31_15-25-20 - Copy

MSP & MSSP, IT Industry Notes for November 20th, 2022

Sponsored by

November 6th, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Cybersecurity Notes

Atlantic Business Systems Transitions Branding to Novatech, Inc. Along with Enhancing Its ...

  • has begun its branding transition to Novatech
  • offering Sharp multifunctional printing solutions, along with a robust Managed IT

Odaseva Launches Managed Services Provider Partner Program Following Surge in Demand

  • launched its Managed Services Provider (MSP) Partner Program
  • centered on data protection, privacy, and automation
  • Odaseva is an Enterprise Data Protection Platform for Salesforce customers

Red Canary Provides First-Ever MITRE Engenuity™ ATT&CK® Evaluations for Managed Services

  • is one of 15 providers that participated in the first-ever MITRE Engenuity™ ATT&CK® Evaluations for Managed Services
  • Published in November 2022, the independent ATT&CK Evaluations assessed provider capabilities in their ability to analyze and describe adversary behavior

Red Canary MDR Performance Summary:

  • Detected intrusion in Step 1
  • Identified all intrusion steps
  • Named OilRig as the emulated adversary group
  • Provided zero false positives
  • Presented information just as we would to our real-world customers

Aunalytics Brings Its Portfolio of Managed Services, Enterprise Cloud, and Data Cleansing ...

  • will feature its managed services, enterprise cloud, and data cleansing portfolio at the Taste of IT Conference on November 16, 2022
  • one-day event, which will be attended by more than 400 IT professionals, will be held at the Sinclair Conference Center in Dayton, Ohio
  • Aunalytics provides IT and security expertise to mid-market businesses in the areas of financial services, healthcare, manufacturing and professional services

ThreatLocker Acquires Third Wall to provide better endpoint

  • announced it has acquired Third Wall (Harmonity Holdings  LLC dba  RMM Plus™), an automated lockdown security plug-in for ConnectWise Automate users
  • addition of Third Wall's lockdown policies to ThreatLocker® existing solutions, Managed Service Providers (MSPs) will now be able to harden Windows operating systems, ensure end-users comply with government regulations, and strengthen their overall security posture
  • Third Wall is a cybersecurity plug-in for ConnectWise Automate software designed for Managed Service Providers

HP Inc. claims it will expand in US

Article published in Oregon Live

  • Plans on using federal taxpayer funds received as part of the new CHIPS Act
  • Will use to bring some manufacturing back to the U.S.
  • “The CHIPS Act gives us an opportunity to look at ways we can bring back some of the investments we have made overseas and bring those back to Corvallis, Oregon”; stated Tuan Tran, HP President

Cybersecurity leaders want to quit

Survey published by BlackFog Cybersecurity

  • 30% cite lack of work-life balance
  • 27% say much time spent on firefighting rather than addressing strategic business issues
  • 32% plan to depart due to stress
    • 33% are leaving in
  • 52% admit struggling to keep up to date with new frameworks
  • 20% feel that having right skills on their team is a serious challenge

FUJIFILM Business Innovation Asia Pacific Transforms Workplace Technology with Unified ...

  • one-stop unified communication solution that enables seamless connectivity, improves customer experience, and increase employee engagement and participation with renowned partners*1 such as Fun Technology Innovation Inc. (FTI), Newline, ViewSonic, Jabra, Reactive Suite, Microsoft Teams, and Zoom

RICOH embraces ESG with new Smart Office Concept - First digital hub in Ricoh Asia Pacific

  • Malaysia today unveiled its exclusive Smart and Hybrid Workplace in Shah Alam, Selangor
  • based on the 'green objectives' aim of implementing environmental best practices in the workplace
  • workplace concept integrates ESG (environmental, social, and governance) goals to support a "climate safe future," as well nurture and encourage an office digital culture that embeds sustainability
  • Only specific users can access papers if necessary because scanned documents can be tracked

Lock in on Cyber Security with ARCOA

  • customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
  • identifying assets that are usually passed over and often have significant value

Acronis Brings Machine Intelligence and New Automation Toolset for MSPs to Deliver Better Customer Experience & Business Continuity

  • announces strategic updates to its Acronis Cyber Protect Cloud platform with a new product, Advanced Automation
  • addition of Machine Intelligence (MI) to its Advanced Management
  • this expansion of the Acronis lineup will help managed service providers (MSPs) reduce complexity, stay focused on value-based service delivery, and provide the tools needed to ensure client businesses and their systems, data and applications are up and running productively, safely and securely

Lead for IT Services in Illinois

  • It is the intent of the Government Information Technology Consortium to enter into an agreement with a
    reputable Information Technology (IT) provider (“Service Provider”) to provide information technology and
    computer support services, in partial or in whole, immediately or potentially in the future, including:
  • Management and Administration
  • End User Services
  • Data Center Services
  • Network and Telecommunications
  • Application Support

MSP & MSSP, IT Industry Notes for November 6th, 2022

MSP & MSSP, IT Industry Notes for November 6th, 2022

Sponsored by

November 6th, 2022

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Cybersecurity Notes

DX (Digital Transformation) spending to increase

Research published by IDC

  • Global spending on digital transformation to reach $3.4 trillion by 2026
  • CAGR of 16.3%

Dataprise Expands Further on the West Coast and Enters Boston with Acquisition of Reboot ...

  • announced the acquisition of California-based managed service provider Reboot Networks
  • Dataprise, provids of managed IT infrastructure services and cybersecurity solutions
  • Reboot Networks delivers high-touch managed IT services to businesses in southern California, Seattle, and Boston

Report on “Quiet Quitting”

Research conducted by Opinium

  • 4% of workers admit they are doing the bare minimum at work, much lower than what others have been claiming
  • 82% are “engaged” at work
  • 65% are “enthusiastic” about what they do
  • 44% are ready to change jobs if right offer came along
  • 52% of management think employees should be grateful to have a job
  • 39% of workers are occupied with administrative tasks
  • 64% would enjoy their work more if they had more time for creative tasks
  • 72% enjoy learning from others who are physically around them
  • 63% enjoy combining work with social activities

Solution vendors buys other solution firms

Docufree, headquartered in Atlanta, Georgia, announced it has acquired DealerDOCX of Victor, NY

  • Provider of cloud-based document management solutions for the automotive industry
  • Purchase price not announced
  • Dura Software, headquartered in San Antonio, Texas, announced it has acquired Fenestrae of The Hague, Netherlands
  • Fenestrae is maker of a cloud fax solution

Inspectorio Introduces DocuFlow, a Document Management Solution Built for Supply Chains

  • announced the release of Inspectorio DocuFlow, a document management solution
  • DocuFlow allows supply chain partners to automate and streamline document management workflows, collaborate with users both inside and outside the boundaries of your organization

Xerox's PARC Spins Out Novity, a Breakthrough Predictive Maintenance Venture

  • has developed and commercialized industrial predictive maintenance technology

Docufree Acquires Document Intelligence Solution Provider DealerDOCX

  • acquisition of DealerDOCX, a cloud-based document-management solutions for the automotive industry
  • “We are proud of Novity’s success to-date and look forward to following the journey as it grows beyond PARC and brings manufacturers closer to the ultimate goal of zero unplanned downtime.”

Cloud based IT solution company - Cloud Geeks - wins at Comms National Awards!

  • announced it had been crowned Best SME Managed Service Solution at the Comms Dealer Comms National Awards 2022
  • provided a compelling managed services solution to its client Carnevale based on Microsoft Azure infrastructure
  • Formed in 2020, Cloud Geeks employs expert cloud consultants, and partners with the best SME cloud technology providers in the industry

Westwood Technology Group Announces Acquisition of Sentant

  • announced today the acquisition of Sentant, one of the leading managed IT and security service providers based in the San Francisco Bay Area
  • Will Pizzano, CEO of Sentant, Lior Klisman, COO, and the rest of the team at Sentant will remain in their current roles
  • Sentant will continue to operate as a stand-alone entity within the Westwood family

Lock in on Cyber Security with ARCOA

  • customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
  • identifying assets that are usually passed over and often have significant value

Epicor Expands in Canada with Professional Services and Software Acquisition

  • announced it has acquired professional services assets from Evron Computer Systems
  • Evron Computer Systems is a Canadian managed IT services provider

Vonage Study Reveals Digital Transformation Opportunities

  • results of Vonage’s 11th Annual Global Customer Engagement Report open the door to digital transformation opportunities via artificial intelligence, omnichannel communications, and other innovations
  • only 45% of consumers stating that they are “very satisfied” with the way in which they connect with companies
  • The top customer grievances in creating positive connections with businesses include long wait times to speak to customer support agents (63%), needing to call for support multiple times (63%), repeatedly experiencing the same issue (61%), and long automated phone menus (57%).

ECI Software Solutions Appoints Shahin Hatamian as Chief Product Officer

  • announced that it has appointed Shahin Hatamian as Chief Product Officer
  • Hatamian will guide ECI’s product vision and be responsible for translating that vision into a strategy roadmap
  • ECI Software Solutions provides industry-specific business software solutions and services, focusing on cloud-based technologies

Loffler Companies Named an Elite Dealer for Fourteenth Consecutive Year

  • named a 2022 Elite Dealer by ENX magazine and ENX The Week in Imaging
  • Elite Dealer Award honors the best and the brightest in the imaging technology dealer community
  • Elite Dealer honorees were selected based on numerous criteria, including growth initiatives, innovative marketing programs, outstanding customer service, charitable and service contributions to the community, progressive workplace cultures and adaptability to an ever-changing market

For MSPs, Customer Demand For AI Is Already Here

  • Artificial intelligence, machine learning and automation aren’t just in the realm of science fiction
  • technologies in use today by MSPs and their customers
  • “We’re already in the AI market,” Paulson said
  • Reported on crn.com

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