see attached file
MFP Copier Blog
If Today Is Your Birthday by Chris Polek for January 9th, 2023
MSP & MSSP, IT Industry Notes for January 8th, 2023
MSP & MSSP, IT Industry Notes for January 8th, 2023
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Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.
What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.
DRS Imaging Services Announces Name Change to Daida
- announced that it has changed its name to Daida
- DRS Imaging Services, which specializes in digital document conversion and management
- change follows a merger with like-minded companies Imagetek, Doculynx, and Integra
Customers spend more for MFP security
Research published by Market US
- Money spent to add data security to MFPs to grow at a CAGR (cumulative annual growth rate) of 9.37%
- Represents growing interest from customers in making sure their MFPs are not vulnerable endpoints on their networks for hackers
Cybersecurity Expert Plex IT Increased Revenue By 30% By Implementing A New Workplace Model
- Plex IT reports a 30% increase in revenue due to its successful implementation of the "Modern Workplace,"
- "Modern Workplace" consists of continued remote working with 9-day fortnights pushing toward a 4-day week
- Plex IT also reported a 30% increase in employee productivity and staff retention by 40%, leading to the company's recognition as the 2022 Best Business IT Support – Victoria
Tech firm Kopis acquires Intelice's ERP Group
- deal is effective as of Dec. 1, 2022
- Kopis forecasts revenue growth of 33 percent heading into 2023 as a result of the acquisition
- Terms of the deal were not disclosed.
Predictions for 2023 from Keypoint
- From KeyPoint Intelligence, owner of BLI
- A3 MFP placements to decline 8.2% by 2026
- A4 MFP placements to grow 6.2% by 2026
- Cloud-based document solution sales to rise 18.2%
- Office page volumes rebound to 20% below pre-pandemic numbers
- 90% of IT decision makers expect to increase spend on scanners and document workflow solutions
Ascend Source Selects Cortavo as its Managed IT Service Provider
- announces their recent selection by Ascend Source to provide cybersecurity, service desk support and standardize their internal communications
- Ascend Source will be able to hand off their IT growth challenges to Cortavo while they focus their time and attention on their clients
CloudIBN Launches Identity and Access Management (IAM) Offerings to Help Businesses Stay Safe
- announces the launch of its Identity and Access Management offerings
- CloudIBN offers holistic IAM solutions that cover all aspects ranging from user authentication and authorization to single sign-on (SSO) capabilities, multi-factor authentication (MFA), role-based access control, audit trails, etc
Edianyun releases its new high-performance PC, becoming the first office IT service platform ...
- unveiled its new high-end desktops on its website in November, making it the first office IT integrated solution platform in its category to cover the needs of employees working with AI
- Edianyun, is an office IT integrated solution provide
Lock in on Cyber Security with ARCOA
- customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
- identifying assets that are usually passed over and often have significant value
U.S. Air Force Digital Transformation Office Seeks Small Business Solutions for ...
- Catalyst Accelerator Ogden (Accelerator), powered by the U.S. Air Force's (USAF) Digital Transformation Office (DTO), seeks technologies for its three-month Accelerator that will streamline the USAF's processing of digital models, such as model-based systems engineering (MBSE) SysML, Computer Aided Design (CAD), and Finite Element Analysis (FEA) models. Applications are currently being accepted for small businesses possessing technology that can be used by the USAF
Sharp to Take Part in CES 2023, Major US Tech Event
- Sharp Corporation (Sharp) will participate in CES 2023 in Las Vegas, Nevada, United States, to be held from January 5 to 8, 202
Cloud4C Sets up New In-Country Cloud Data Center in Egypt to Meet Data Localization ...
- unveiled a new in-country cloud data center in the Arab Republic of Egypt in collaboration with Telecom Egypt, the country's primary telecom provider
- Cloud4C, is an application-focused cloud Managed Services Provider (MSP) and an end-to-end RISE with SAP services partner
This Week in Copiers Five Years Ago
This Week in Copiers Five Years Ago
First Week of January 2018
The past few weeks with the end of the year, Christmas, vacation, and the passing of my Father-in-Law has put me the hole for my weekly email updates. This week I'll be back to my full work schedule and I apologize for not posting our weekly email address. We will resume on the 15th and thanx to all of those that have reached out to Kathy and myself the past few weeks.
Enjoy These great Copier Threads from 5 Years Ago This Week!
Top Ten Copier & Imaging Industry Predictions for 2018
Twelve Awesome Tips for a Great MFP/Copier Demo
Konica Minolta, Epic Products International Announce Partnership to Promote Digital Inkjet Solutions
Appointment of Managing Director at Konica Minolta Business Solutions Asia
Konica Minolta Launches bizhub C759 and bizhub C659 for High-End Color MFP Market
Scott Labels moves into digital with Konica Minolta investment
Re: Scott Labels moves into digital with Konica Minolta investment
Re: Top Ten Copier & Imaging Industry Predictions for 2018
Computer Design & Integration LLC Announces the Appointment of Rob Sienrukos to Vice President of Managed Services Sales
Please tell me I'm not crazy! I pulled this from Ricoh
Xerox U.S. Channel Leader: Increasing SMB Demand for Managed Print Services
Toshiba gets rid of Westinghouse for $4.6 billion
Lead for Fleet of Copiers in Alberta
Re: Scott Labels moves into digital with Konica Minolta investment
Re: Scott Labels moves into digital with Konica Minolta investment
ECi continues investment into the field service industry and expands global footprint in the print and service management market
Ring In The New Year with Premium/VIP Membership Forever!
5 Adjectives Sales Reps Must Consume For Breakfast In Order To Build Their Personal Brand
Re: Kyocera Dealer Meeting 2018
Mark in England
New Zealand reseller goes out of business
4 Reasons Your Prospects “Ghost” on You and What You Can Do About
This Week in Copiers Ten Years Ago
This Week in Copiers Ten Years Ago
First Week of January 2013
On Monday I'll finally be back to work to kick off my 43rd campaign for selling office technology. Originally I planned for one week off during the Christmas break, however we had a death in the family which set me back another week.
I'm excited to kick off what might be my last year.
Enjoy These Awesome Copier Threads from 15 years Ago This Week
Konica Minolta bizhub C224 series – Editor’s Choice Award Review
Branch Administrator Konica Minolta
About Konica Minolta Reorganizing Our Business Management System In Order to Achieve
Marco buys two more copier, printer companies
Canon U.S.A. Announces Leadership Team of Canon Solutions America
Ricoh Aficio MP 9002 Family – Editor’s Choice Award Review
Ricoh SP831DN printer "Print Shop in a Box"
Xerox Launches Next Generation of Workgroup Scanners to Keep Paper-Laden Offices Orga
Canon U.S.A. Launches MEAP Web Platform and SDK
Re: Sharp "What will Happen"
Re: Sharp has Serious Money Problems!
Sales Representative-Document Management
Canon ipf605 plotter
Ricoh MP CW2200SP User Guide
Ricoh CW2200SP & CW1200
Ikon, GE Capital Settle Antitrust Claims Over Copier Leases
Laserfiche Cloud from Ricoh
Wah, wah, wah Xerox cries over W.Va. Computer Contract Award
Ricoh Co Ltd : "Research on the Office of the Future (with video)"
Re: Sharp "What will Happen"
Klanders85
Re: Sharp has Serious Money Problems!
Lexmark acquires Acuo Technologies
Océ VarioPrint 110 / 120 / 135 – Editor’s Choice Award Review
Parts Now Announced as Strategic Distribution and Dealer Support Partner in North Ame
Re: Service Mode
Re: Aftermarket software the would eliminate NCR
Re: Aftermarket software the would eliminate NCR
Dpolimeni
Re: Sharp has Serious Money Problems!
Re: About Konica Minolta Reorganizing Our Business Management System In Order to Achieve
Re: Industry Events in Atlanta?
BROTHER™ DEVICES ARE TRACKED BY POPULAR MPS PLATFORMS
Kofax to Present at 15th Annual Needham Growth Conference
Aftermarket software the would eliminate NCR
Attention Sales World... Are You Growing The Competition's Next Great Client? Think About It!
"Give whatever you are doing and whoever you are with the gift of your attention."
Jim Rohn
Whether you are a sales leader or a salesperson, I ask you to think about your clients... Are you giving them the attention needed to grow the relationship, grow their business and to enhance your sales results?
In our time together, I would like for you to keep in the back of your mind the following...
The ways in which you pay attention to your clients will determine the experiences they have. Conversely, these experiences will determine the quality of your sales lives.
Question becomes, what are all of you paying attention to?
To reinforce this point, allow me to take all of you back to 1890. In the book The Principles of Psychology, Vol.1, William James wrote a powerful statement packed with meaning: “My experience is what I agree to attend to.”
Therefore, if your experiences are based on what you agree to attend to, then the same philosophy can be applied to your clients and the experiences they have with you, or what they attend to with you.
The simple act of paying attention and the way in which it's performed, James cites, is what sets geniuses apart from ordinary people. Could this be what sets sales professionals apart from sales reps?
James further stresses...
"Sustained attention is the easier, the richer in acquisitions and the fresher and more original the mind.In such minds, subjects bud and sprout and grow. At every moment, they please by a new consequence and rivet the attention afresh.But an intellect unfurnished with materials, stagnant, unoriginal, will hardly be likely to consider any subject long.A glance exhausts its possibilities of interest. Geniuses are commonly believed to excel other men in their power of sustained attention… Their ideas coruscate, every subject branches infinitely before their fertile minds, and so for hours they may be rapt."
Focus your attention back to the above quote and the underlined sentences. This quote is over 130 years old and is massively applicable to the sales world today.
Sustained attention over time is easier. Are you bringing fresh ideas, new perspectives and originality to your clients; to bud, sprout and grow the relationship? Is every new interaction with your clients riveting and afresh?
The flip side, an intellect (let's call it what it is, a sales rep) unfurnished with materials, stagnant, and unoriginal, will hardly keep the attention of their clients.
Attention combined with experiences will determine if your clients stay or if they go elsewhere.
Let's continue our journey together.
When it comes to business development, it's a delicate balance and blending of prospecting for new business while retaining and growing your client base.
Choosing what you pay attention to or how you divvy up your time can be challenging, as you and I know both know how busy you all are running around doing "stuff".
Research continually shows us that it costs businesses significantly more to acquire new clients as opposed to retaining them. Successful businesses, leadership and their salespeople understand the importance of providing and continually creating outstanding client experiences.
Customers rely on their emotional experiences with salespeople more than any of the traditional factors, according to research by the Peppers & Rogers Group, which showed:
- 60% of all customers stop dealing with a company because of what they perceive as indifference on the part of salespeople.
- 70% of customers leave a company because of poor service, which is usually attributed to a salesperson.
What this reinforces is the importance that attitude and emotion play in determining whether your clients leave or stay. It’s mission critical for you to understand your client's attitudes and regularly collect their feedback.
In a recent article titled, "What is CX?" by McKinsey & Company, they dove deep into why customer experience matters. McKinsey hit head on the importance of enhancing the customer experience and why in the B2B market sector it is so vital.
- Relationships often go deeper in B2B
- There are longer, more complex B2B journeys involving more individuals
- Customization is more widespread in B2B
- The stakes are usually higher in B2B deals, as individual B2B customer relationships are often worth millions of dollars
"The majority of B2B customers we surveyed say they will actively look for another supplier if their main needs are not met."
McKinsey & Company
As we dive deeper into our journey together, chew on this... Why do your clients do business with you?
Is it because they feel valued and well taken care of? I guarantee the “why” will have monumental impact to you, and the loyalty of your clients.
ARE YOU TAKING YOUR RELATIONSHIPS FOR GRANTED?
"Life is a precious gift - a gift we often take for granted until it is threatened."
Lecrae
Taking your clients for granted is an awful mistake and one that will come back to haunt you.
Unfortunately, and for many in sales when they get bit by the "complacency bug" it inflicts venom that takes salespeople down the path of finger-pointing and excuse making.
Taking your clients for granted is equivalent to shutting down your business.
Given the fierce competition vying for your client's business, they will not stick around for long when complacency sets in.
According to research conducted by Microsoft and cited inside the Nextiva blog - "100 Essential Customer Service Statistics and Trends for 2022, update: June 3rd, 2021."
"68% of people around the world have stopped doing business with a company because of a poor customer service experience."
Let's apply this quote to everyone in sales but with a twist...
Could 68% of your clients stop doing business with you due to a poor experience or lack of attention by you?
STOP GROWING YOUR COMPETITORS NEXT GREAT CLIENT!
"Success can lead to complacency, and complacency is the greatest enemy of success."
Brian Tracy
How do you truly know you are delivering value to your clients?
Depending on how you answer, then what types of experiences are you providing to your clients?
Are you really giving them what they value, need and desire more effectively than your competitors?
How sure are you?
It’s not a good idea to take your client’s loyalty for granted. Meeting their expectations is just not good enough. Your clients want to know you care.
I truly believe it’s more effective to act as if no one knows you or recognizes the value you bring because this will make you show it every day.
Would you know the last time you met with one of your clients and asked them, "What value do my services, products or solutions create for you?" I am waiting for your answer, still waiting, still waiting; this is what I thought - it has been a while or never.
I encourage you to think about this question "What does value add look like to your clients?" I bet your clients want to increase sales and grow their client base, correct?
Ever ask your clients, "What does a great sales and client experience look like?"
STAY TOP OF MIND AND PAY ATTENTION
Sustaining meaningful value in the minds of your clients requires persistence, extreme focus and radical attention.
Think about the following and now think about your clients:
- What’s happening right now within their business?
- What changes if any may be happening to them right now?
- What problems may they be facing?
- What difficulties are they encountering in their marketplace?
If you're not paying attention to your clients and spending quality business time with them, I promise someone else will. And when this happens do not be surprised by it.
YOU CAN'T GET NORDSTROM'S LEVEL OF ATTENTION AT WALMART!
Are you being viewed as sales rep who sells products and services or are you being viewed as a sales professional who enlightens, adds value, informs, advises, counsels, nurtures and becomes an advocate on behalf of their clients?
Experiences matter in a world full of empty suits
What are you paying attention to?
In today's complex and hyper competitive business environment, it’s the ideas, insight, information, help, and guidance you provide which will continually earn you the privilege of doing business with your clients.
I will leave you all to think about this...
Are you silently growing your competitors next great client? Would you even know?
Would you like to increase your sales success and fulfillment?
This was my goal when recording all-new materials for the new Selling from the Heart Masterclass, to increasing your sales success and fulfillment in your business.
If you enjoyed the Selling from the Heart book, you’re going to love this masterclass! It takes the tools given to the next level.
Have yet to read Selling from the Heart? No worries, you will receive an audio version as a part of the Masterclass. As an option you can get a free signed copy of Selling from the Heart (just pay for shipping and handling).
You can get your copy here - https://www.sellingfromtheheart.net/book
Together, we will go on a journey where we’ll dive into how to apply the ideas in the book to help you achieve even greater sales success.
With each of the 10 sessions, you’ll receive questions that will help you increase your sales in a way that also makes selling more enjoyable and fulfilling.
This masterclass is configured with you in mind where you can complete the course in chunks from any mobile device, iPad or computer, based on your availability.
You’ll also discover fun bonus materials throughout the course.
This Week in Copiers Fifteen Years Ago
This Week in Copiers Fifteen Years Ago
First Week of January 2003
On Monday I'll finally be back to work to kick off my 43rd campaign for selling office technology. Originally I planned for one week off during the Christmas break, however we had a death in the family which set me back another week.
I'm excited to kick off what might be my last year.
Enjoy These Awesome Copier Threads from 15 years Ago This Week
Weekend Copier Notes fom 1/6/2008
Tucson-Based CB Document Solutions Changes Name to Arizona Office Technologies
SMART Papers Expands Digital Papers Line for Larger-Format Digital Presses
DocForm 5.0 is now available to Toshiba's e-STUDIO multifunction products
Ricoh Re-Positioning W2470 & W2600 Wide Formats
Re: New MP C6000 & MP C7500 from Ricoh!
yankeesfan
Re: New Ricoh SP C220 Color Pinter!
Re: Sales Tips
Re: MFP Leasing Companies Crying About Portfolio's
Re: MFP Leasing Companies Crying About Portfolio's
Good Stuff about securing Your Personal Information
Todays Hacked!
Hacked!
1/6/2022
Twitter hacked, 200 million user email addresses leaked, researcher says | Reuters....Hackers stole the email addresses of more than 200 million Twitter users and posted them on an online hacking forum, a security researcher said ...
How the FBI Hacked Twitter - Tablet Magazine.....How the FBI Hacked Twitter. The answer begins with Russiagate. by. Lee Smith. January 05, 2023. Ron Sachs/Consolidated News Pictures/Getty Images.
Solana NFT trading volume, Nike RTFKT COO hacked and more.....Solana NFT trading volume, Nike RTFKT COO hacked and more. Twitch streamer and NFT project founder DNP3 admitted in a Twitter post ...
LastPass hacked: How to export and protect your passwords -.....LastPass hacked: How to export and protect your passwords · LastPass Exported Vault Data Sample - CSV file · LastPass vault export on mobile - Account ...
Online sports betting customers may have been hacked - YouTube....Some Ontario online sports betting customers are being notified that they may be victims of a recent data breach.#shorts Subscribe to CP24 to ...
16 Car Makers and Their Vehicles Hacked via Telematics, APIs, Infrastructure | SecurityWeek.Com....Car hacking research. A group of seven security researchers have discovered numerous vulnerabilities in vehicles from 16 car makers, ...
Slack GitHub Account Hacked via Stolen Employee API Token - Security Boulevard....The threat actor had also downloaded private code repositories on December 27, but neither Slack's primary The post Slack GitHub Account Hacked ...
-=Stay Safe=-
This Week in Copiers Twenty Years Ago
Sponsored by
This Week in Copiers Twenty Years Ago
First Week of January 2003
We are delighted to present our new series of what happened in our industry twenty years ago each week. This will be a new weekly series to go along with the other three series that includes the week in copiers 5, 10 and 15 years ago!
This makes an entire generation of threads, press releases, comments and much more.
Enjoy these awesome copier threads from 20 years ago
Rioch Press Release
Factoring the Total Cost of Copier & Printer Ownership for Customers: Are You Doing Your Homework?
Konica
Merger.......Will it Work?
Re: Scan Router Pro Costs
Re: Konica
Scan Router Pro and Faxing
Xerox DOC 12 vs 6513 Matchprint
Re: Konica
Sharp Digital (Old RE-POST)
IP Printing
Re: AS400 Connectivity
Re: Xerox DOC 12 vs 6513 Matchprint
Re: Xerox DOC 12 vs 6513 Matchprint
Re: Xerox DOC 12 vs 6513 Matchprint
Re: Scan Router Lite Delivery Server
Scan Router Pro and Faxing
Printing from Word Perfect
Ricoh Contact for Scan Router
O MASS?
Las Vegas 2002 Comdex
Re: Page Numbering and Stamping
Re: 3850 & Camera Ready Art
Re: 3800 Help
Re: Scan Router Pro Costs
Re: Can We Do This?
Re: Huh?
Re: Huh?
Re: Printing from Word Perfect
Re: IP Printing
Re: IP Printing
Re: Xerox DOC 12 vs 6513 Matchprint
Re: 3800C Fuser Yields
Re: 6513 & XP
Re: email shown
Oki C7200
Doculex
Can We Do This?
Scan Router Questions
Scan Router Pro Costs
3800C Fuser Yields
3850 & Camera Ready Art
3800 CMF Paper Supply
Re: Page Numbering and Stamping
Re: 3850 & Camera Ready Art
Re: 3800 Help
Re: Ricoh Contact for Scan Router
Remembering Industry Veteran Lee Rummage
I was saddened when I heard about the passing of Lee Rummage. Lee was one of our founding members for the print4pay hotel. Over the years Lee was the go to guy for me and other members of our site when we needed help for solutions and questions with digital MFPs. I did a cut and past and please click the link to The Cannata Report.
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