see attached file

Hacked!

1/23/2023

Game developer Riot Games hacked, dev environment breached - Cyber Security Connect....Which is why the news that Riot Games' development environment has been hacked will be a shock to many of its players and fans.

Aussie tourist spot's website hacked with X-rated details - ....The website for the stunning tourist spot was hacked. Source: Instagram / visitlordhoweisland. The website usually showcases the island paradise, ...

The No-Fly List Has Been Leaked, TSA Investigating 'Cybersecurity Incident' -....The Transportation Security Administration’s No-Fly List is one of the most important ledgers in the United States, containing as...

Ripple Scam Promoted by Hacked Twitter Account of American TV Sports Channel....XRP scams have become increasingly commonplace on socialmedia. They often pose as Ripple-affiliated entities and offer victims lucrative investment

MSP & MSSP, IT Industry Notes for January 22nd, 2023

Sponsored by

January 16th, 2023

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients.

Cybersecurity Notes (new)

Managed service player wants to become known for security, and has made an acquisition to support that ambition

• Manchester-based IT consultancy firm Intechnica Holdings was snapped up by US player Crosslake Technologies
• followed by Abacus Group, which has operations across the US and London, bolstering its security position by picking up Gotham Security and its parent company, GoVanguard
• Reported on computer weekly

Riverside CA Managed IT Solutions/ Outsourcing - Small Business Service Launched

• Launches 24/7 remote helpdesk & tech supprt
• Provides 24/7 remote helpdesk and tech support, cloud services, and data backup and recovery

SecuriThings and Convergint Strengthen Partnership to Power Convergint's Service Centers

• strengthened its partnership with Convergint
• launch of a new remote managed services offering for customers to ensure physical security devices perform consistently, reliably, and securely over their entire lifecycle
• Convergint has established nine Convergint Service Centers across the globe to ensure coverage 365/24/7 with real-time data and remote automation capabilities using the SecuriThings Managed Service Platform

Logically Announces Joshua Skeens as CEO

• announced that Joshua Skeens has been named as CEO
• previously held the position of Logically's COO
• Skeens joined Logically in 2021 through the acquisition of Cerdant, Inc., an MSSP, where he served as the COO and CTO

Square 9 Softworks Ventures into Artificial Intelligence With New AI Capture Product

• new offering, titled TransformAI (TAI), captures data from documents by intelligently discerning the identity and location of information on each page and completely forgoes the use of template-based data extraction
• TAI is also fully compatible with the modular workflow system Square 9 has developed for its document capture platform
• “This is game-changing technology,” says Stephen Young, Square 9’s President and CEO. “The speed and accuracy of this product and the fact that customers aren’t limited to templates makes it an extremely alluring option for capturing Accounts Payable documents.”

Kyocera UK highlights increase in cyberattacks

• Japanese-based business Kyocera has expanded its security capabilities with the launch of a new software solution in response to increased global cyberattacks
• announced a new solution, a comprehensive Managed End-Point Detection & Response (M-EDR) offering for businesses to strengthen security
• reported on print monthly

Quadient Expands Impress Platform in Ireland with Cloud-Based Document Delivery ...

• announced the arrival of Quadient^® Impress Distribute in Ireland, a cloud-based multi-channel document delivery solution
• supports small and medium businesses (SMBs) in moving towards digital processes
• Quadient^® Impress Distribute fully integrates with other modules of Quadient^® Impress.
• Quadient^® Impress Distribute, the Impress platform helps SMBs in Ireland effectively manage the transition to digital

Lock in on Cyber Security with ARCOA

• customer has a staggered refresh cycle, the value of the equipment can be issued in the form of a credit growing over time
• identifying assets that are usually passed over and often have significant value

Why We Need To Prioritize Digital Transformation – Even in a Downturn

• Digital transformation is one of the most significant trends to have emerged in recent years
• major topic of discussion at this year's World Economic Forum Annual Meeting
• Expedited by the pandemic, companies across industries and regions sped up their adoption of digital and intelligently connected solutions
• Reported on World Economic forum

Riverside CA Data Disaster Recovery/Small Business IT Management Services Launch

• recently updated their information backup and disaster recovery services, offering to protect small businesses and organizations from data loss and network failure
• Biztek Solutions, Inc., a managed IT service provider (MSP) based in Riverside, CA

GTT Unveils New Brand Focused on “Making Exceptional Possible” for Its Customers

• announced today that it has unveiled a new brand identity
• underscores its focus on achieving exceptional outcomes for customers

Middle Township, New Jersey Pursues Digital Transformation

• transition from paper to digital processes is underway in Middle Township, New Jersey
• local officials have sought greater efficiency in municipal operations and constituent services
• township recently partnered with GovPilot, a Manasquan, New Jersey based provider of cloud-based government management software

Aptum to Acquire CloudOps to Expand its Multi-Cloud Managed Services

• Aptum, a hybrid multi-cloud managed service provider, is acquiring CloudOps
• CloudOps, a Montreal, Canada-based cloud consulting, managed services and software company
• Reported on database

Sponsored by

This Week in Copiers Twenty Years Ago

Third Week of January 2003

Please click our DocuWare link.  Our industry is moving at full speed for business intelligence solutions, document management and the recent cache of classified paper based documents when Joe Biden was VP.

Keep in mind that DocuWare can create some awesome workflows that can add digital security to documents that have been scanned, received via email along with documents that have been created and stored.

There's so many opportunities for us especially after the recent weeks news of the Biden documents.  I'm thinking we can use Trump and Biden as the poster boys for our campaigns.  The banner above is clickable and please check them out because it also helps me to pay the bills

Enjoy these awesome copier threads from 20 years ago

“The chief virtue that language can have is clarity.”

Hippocrates

What's forever old is forever new.

Let's take the quote from Hippocrates and apply this to sales...

The language you use, how you carry yourself and how you interact with your clients... is it clear, concise and understandable to your clients?

It would appear, even back in Hippocrates’ day which was between the 5th and 4th centuries BC, business professionals had tendencies to confuse their stakeholders with acronyms, jargon, and odd conversations.

Folks, we all can agree, this is still happening today. Why does it have to be so complicated?

Some of your clients and future clients may be able to follow jargon or your sophisticated phraseology, however; you will stand a far better chance of ensuring understanding with clear, simple, common language.

Clarity is mission critical to your success.

Are you obsessed with making things crystal clear and understandable?

When things are clear and understandable, your clients can make better decisions and move in the right direction.

So, in our time together, I encourage you, ditch the filtered sales lifestyle and bring clarity to your clients.

Brian Tracy once said,

"Lack of clarity is the primary reason for failure in business and personal life"

Clarity, this becomes even more important as we bring in social media into the equation.

Social platforms have become the hot spot for distortions, filters and where the real versions of who we are remain backstage.

We take selfies. We photoshop, curate and upload the best we got, then we hold our breath and pray for attention.

In the world of social media, social acting, fantasy island and a filtered lifestyle has become the norm.

Let's think like one of your clients or a future client for a moment... do ever wonder if this runs through their mind?

Stop trying to impress me. I can make up my own mind about whether I like you; trust you; or even believe you. You don’t have to make up my mind for me.

When you bring clarity to the forefront, when you bring conciseness to the forefront and when you bring conviction to the forefront, you enable people to make better decisions which create better outcomes.

Whether this be face to face interactions or how you choose to interact online, in today's business environment this of the utmost of importance.

People are watching you!

CLARITY CREATES CONNECTION

"Communication - the human connection - is the key to personal and career success."

Paul J. Meyer

Human connection must be placed front and center. It must be placed on the business pedestal. We're all wired to connect. It is part of the prescription for health and happiness.

It's how we influence and lead.

When you’re communicating, whether it’s written, verbal, or even on social platforms, you must be clear. This doesn’t mean using fancy words, acronyms or drawn-out sentences. This means intentionally choosing your words, making sure your message is easy to understand.

Clarity, the difference between sales reps and sales professionals.

Clarity avoids misunderstandings

Clarity builds trust

Clarity leaves a lasting impression

Without clarity, it becomes backbreaking for people to understand you and your message. And, if they do not understand, they certainly will not act upon it.

When you hide behind filters, when you camouflage your appearance, when you struggle to effectively communicate or position yourself... You are robbing your clients of letting them see the real you.

If you're looking for true human and heartfelt connection, then I encourage you to ditch the filtered lifestyle and positioning.

"Clarity is like casting light. Clarity allows us to see better and eases the path of understanding. "  

Cyrus Panjvani

How are you holding up so far?

Get ready because we are going to dive deep into why you must ditch the filtered appearance and lifestyle.

Allow me to introduce you to Erving Goffman. He was a Canadian sociologist who developed a theory applying dramaturgy as a theatrical metaphor for human beings in the world.

It was through his 1959 book, The Presentation of Self in Everyday Life that he outlined this approach applying dramaturgy.

Goffman used theatre as the analogy to represent how people behave in society and represent themselves.

As you follow along me, I ask you to think about how are you connecting, how you are you positioning yourself, and are you creating clarity or are you hiding behind sales filters?

According to Goffman and his approach, the individual (let's say you) is an actor and society is a stage. Simply stated, he points out the commonalities between theatrical performances and the ‘acts’ that human beings put on in their everyday interactions.

Goffman stated,

"Human social interactions are fragile, maintained by performances."

He further went on to say,

"I shall consider how the individual in ordinary work situations presents himself and his activity to others, how he guides and controls the impression they form of him, and the kind of things he may or may not do while sustaining his performance before them."

Now this is where we tie this all together...

Goffman wanted to bring to the forefront the way that people try to control the impression they make on others in social encounters, doesn't this sound familiar as this is happening at rampant rates today.

Let's apply this to you in sales... You want to be received well. You want to be taken as credible.

However, at the same time, others (your clients and future clients) are interested in checking up on your sincerity, and your trustworthiness as someone worth spending time with.

It’s the idea that our lives are on constant display as if we’re actors.

He believed all our interactions consist of adjusting to other people and our roles in their lives. We enact these roles in the company of others, who are in turn enacting their roles in interaction with us.

He believed that whatever we do, we are playing out some role on the stage of life.

In his work, he noted there is a front stage and a backstage. As we go on with our lives, we are mostly on the front stage. This applies to how we are at work, at the grocery store, or when meeting someone new. And the backstage is where we become our true selves. It’s our private place.

Only our closest friends and family see us when we’re backstage. But since many fake their personality with everyone, all they see is the front stage.

So, imagine for a moment, if you allowed your clients backstage, what could possibly happen? What could happen to connection? What could happen to how they view you? And most important, would it bring clarity to the relationship?

The backstage of life is where true connection happens.

It becomes hard to connect when many position themselves with filters, distortion and misguidedness.

Question for all of you to think about... Are you being the real YOU on the front stage of life?

“The privilege of a lifetime is to become who you truly are.”

Carl Jung

DITCH THE FILTER BEGINS THE JOURNEY TO CLARITY

I encourage you to bring your backstage self to the front stage by bringing your authentic self to the forefront. Rediscover who you are and make the commitment to yourself.

Conversations allow you to connect, whether this be online, face to face, phone or through virtual platforms. These are the strongest sales tool's you have to effectively build credible relationships as you bring your backstage self to the front stage.

Are you having meaningful front stage conversations?

When's the last time you had a conversation and heard this...

“Wow, this was one of the best conversations I’ve ever had!”

Conversations build relationships, and relationships build businesses. The way this happens is through backstage conversations that you have on the front stage of business.

On the front stage of business, what do your clients care about? What does your marketplace care about? They don't care about your canned pitches, outlandish pattern interrupt videos, and braggadocious messaging.

Imagine for a moment, if more salespeople and leaders ditched the empty rhetoric and invested in personal and heartfelt growth, there wouldn't be as many empty suits, digital narcissists and bad sales actors.

How do your clients view you?

BRINGING BACKSTAGE TO THE FOREFRONT CREATES CONNECTION

"Anything with your name should leave a lasting impression!"

Marcia Brown

What impression are you leaving on the front stage of your business life?

Is this allowing you to connect, collaborate on deeper levels, and with more clarity?

I must go back to Erving Goffman as we bring this to a close. Keep in mind, his studies were done in the 1950's through 1970's and I believe are super relevant today.

He coined the term Impression Management. This refers to the desire to manipulate others’ impressions of us on the front stage. According to Goffman, people use various mechanisms, called Sign Vehicles, to present themselves to others.

The most employed sign vehicles are the following:

• Social settings
• Appearance
• Manner of interacting with others

Think about how these sign vehicles get magnified through the many social platforms and all the front stage conversations you have with your clients... first impressions matter backstage and they sure matter front stage.

If first impressions matter, then what are you doing about it?

I will ask you to remember the person you're in front of, your clients, as they may be saying to themselves:

• Can you see me?
• Do you hear me?
• Can I understand what you're saying?

Allow me to leave you all with this...

Bring clarity to your clients and future clients and watch how fast you connect on deeper levels.

Would you like to increase your sales success and fulfillment?

This was my goal when recording all-new materials for the new Selling from the Heart Masterclass, to increasing your sales success and fulfillment in your business.

If you enjoyed the Selling from the Heart book, you’re going to love this masterclass! It takes the tools given to the next level.

Have yet to read Selling from the Heart? No worries, you will receive an audio version as a part of the Masterclass. As an option you can get a free signed copy of Selling from the Heart (just pay for shipping and handling).

You can get your copy here - https://www.sellingfromtheheart.net/book

Together, we will go on a journey where we’ll dive into how to apply the ideas in the book to help you achieve even greater sales success.

With each of the 10 sessions, you’ll receive questions that will help you increase your sales in a way that also makes selling more enjoyable and fulfilling.

This masterclass is configured with you in mind where you can complete the course in chunks from any mobile device, iPad or computer, based on your availability.

You’ll also discover fun bonus materials throughout the course.

ACCESS THE MASTERCLASS HERE.

FOR IMMEDIATE RELEASE

PowerMPS Announces DXOne Digital Solution Package For Transformation Of The Imaging Channel

Imaging and Office Products Dealers Get The First Future Proof, No Code, Low Code Platform That Puts Them In Complete Control Of Their Business

Scottsdale, AZ, Jan 15, 2023 — PowerMPS announced at the press event in Executive Connection Summit 23 that it will launch DXOne digital solution package for the imaging channel later this year.  The company also introduced its strategic integration partners on the DXOne platform in the press event.

PowerMPS, established in 2018, successfully merged 2 mature technologies (ecommerce and device monitoring) into one company and creating one platform to deliver a packaged solution that provides the most robust and modern ecommerce technology for the channel and modern intelligent brand agnostic DCA , that delivers a solution focused on user experience both from the end-users perspective on the front-end and the on the back-end for the dealer. Then, listening to the feedback from the channel and the customers for this first platform, the company has continued to improve and expand it to a fully integrated digital platform that helps the converging channel to transform.

“It was the feedback from you, the willingness to work with us and that shared passion for this channel,” said Alex Cribby, Founder and CEO of PowerMPS. “That made the decision to continue to Transform the platform, and Change before we had to, that put us here today.”

PowerMPS has built relationships with the leaders in this industry, and the leaders in industry specific software solutions, to work with and integrate with and deliver DXOne as a packaged solution with best in breed integration partners such as ConnectWise, Agent Dealer, GreatAmerica, NexEra, Nextworld, and many others.

“We knew we were not going to go out and re-invent the wheel with ERP or with CRM for that matter, and try to “go-it-alone” and build ourselves. Instead we embarked on phase II of this mission to drive value for the channel, which was going out and asking for help from the channel,” continued Cribby.

DXOne offers a radical alternative to those burdened by the legacy incumbent ERP, and is the only solution to offer a full suite of enterprise applications built from the ground up on a no-code platform, combining ecommerce, DCA, financials, field service management and dispatch, mobility, contracts and contract billing automation, inventory management, asset management, CRM, lease management, and most importantly Open API and a willingness to work with every solution provider in this room and beyond.  “Because that is who matters here that’s who matters to us, the imaging channel, the Workplace Service Providers, the dealers”, stated Cribby at the end of the announcement.

About PowerMPS

PowerMPS is a state-of-the-art cloud-based software-as-a-service (SaaS) platform designed for the Office Equipment and Office Technology channel as an All-in-One packaged solution for managing processes and digital transformation. The PowerMPS team came together with decades of experience within the managed print services industry and the key connected technology markets to design and develop a system that is both unique and totally integrated, which can handle the needs of the channel today and the requirements of all connected and IoT devices in the future.

To learn more about DXOne visit https://www.powermps.com/dxone/ .

-###-

Contact:

Alex Cribby
acribby@powermps.com

(813) 579-0929

Sponsored by

This Week in Copiers Fifteen Years Ago

Third Week of January 2008

The Ten Yen Trip

I guess this could have been my first blog! Back in 2002 I wrote a journal while on a Ricoh sponsored trip to Japan. I found it today buried in the forums when I did some searching on threads from 2003. It does bring back awesome memories and I thought it might be a good read for all. Please enjoy and feel free to comment at the end in the reply section

June 4, 2002

Article here on Linkedin

Enjoy these awesome copier threads from 15 years ago

This Week in Copiers Ten Years Ago

Third Week of January 2013

Ask your DM if they are involved with an Association for their industry, if so ask for the contact name of that person.  Call the Association and ask about sponsorship initiatives, speaking opportunities for educating their members, or showing your wares at one of their meetings.

Enjoy these awesome copier threads from Ten years ago

-=Good Selling=-

click image for web link

This Week in Copiers Five Years Ago

Third Week of January 2018

Great day today as I moved my sales gear into our new office in Manasquan, NJ,  we now have two offices in NJ to better serve our clients in central New Jersey. I also enjoyed my time with one of the new reps answering all of his questions, I'm thinking now is the time to start the transfer of knowledge and I'm looking forward to it.

Enjoy these awesome copier threads from 5 years ago

Hacked!

1/19/2023

37 million T-Mobile customers were hacked | CNN Business.....It also noted T-Mobile (TMUS)'s systems and network do not appear to have been hacked. Ad Feedback. “Protecting our customers' data remains a top ...

Thousands Of PayPal Accounts Hacked—Is Yours One Of Them? - .....It has been confirmed that thousands of PayPal accounts were accessed by credential stuffing attackers between December 6 and 8, 2022.

Check out this clever voice assistant demo hacked together with GPT-3 and Siri - ....Check out this clever voice assistant demo hacked together with GPT-3 and Siri. /. With this proof-of-concept, a developer shows how GPT-3 can be ...

Russia-linked drug marketplace Solaris hacked by its rival.....But Solaris' security problems began in December 2022, when Ukrainian cyber intelligence expert Alex Holden claimed to have hacked into the platform ...

Liquidators top $20m in expenses for hacked crypto firm, while customers wait for funds.....Christchurch cryptocurrency exchange Cryptopia went bust in 2019 holding large amounts of bitcoin. Customers of hacked crypto-exchange Cryptopia ...

Researchers hacked a lab's pathogen containment system. Was it a good idea to publish the results?.....The paper on hacking biological containment controls came in the wake of another publication from Boston University. Researchers there created a ...

-=Stay Safe=-