MFP Copier Blog
Better Call Art "End of the Sales Month"
Keep it simple, planning your months, think about close early and then end of month.
This Week in the Copier Industry 15 Years Ago
This Week in Copiers Fifteen Years Ago
Last Week of March 2008
Real Copier Sales
What I have learned that makes a big difference in how I continue to make quota each month is read the quotes posted here on the p4p. This site has probably 1000 years worth of experience right here at your fingertips. I can't begin to tell you how many times a day I will log on to find an answer to a question. Art keeps such a history of posts that covers virtually any problem or question you come across. read more here
Enjoy These awesome copiers threads from 15 years ago
Axacore Certifies Faxing with the Xerox Workcenter Pro
Weekend Copier Notes from 04/06/08
Konica Minolta Debuts bizhub PRO 2500P (250ppm)
So Easy, A Copier Rep Can Sell It!!
How Printshops Stay in Business
user codes on ricoh printers
MP3350/Savin 9033spf Backorders
Ricoh Introduction of the Aficio MP 6000/MP 7000/ MP 8000
Re: How many prospects are in your territory?
You know your sales process is outdated when......
SCANNER/PRINTER KIT TYPE 7500
Savin 8075 Phantom Jams
W2400 Embedded Printing
Businesses leading the way
eCabinet Supplement: DocuLex Provides Instant Document Access with Archive Studio 4 D
Re: SCANNER/PRINTER KIT TYPE 7500
A Targeted Prospecting List:
Document Server Files to PDF
New KIP 9000 Wide Format
NEW Docuary Forum!!
The OKI CX3641
Re: Salespeople Get No Respect?
Re: MP3350/Savin 9033spf Backorders
Re: Salespeople Get No Respect?
Re: SCANNER/PRINTER KIT TYPE 7500
Re: AF2232
Re: Xerox tool calculates environmental impact of printers
Re: Document Server Files to PDF
AF2232
Attention Sales Leadership... Average Sales Reps Deliver What Is Expected, Sales Professionals Go The Extra Mile!
“Most people spend their lives scheming, looking for ways to do as little as possible, the bare minimum to get by…and then they have the audacity to expect superior rewards for inferior performance.”
Gary Ryan Blair
Unfortunately, doing the bare minimum ravages the sales world. Mediocrity has become the norm.
Yes, I just called out a huge elephant in the sales room.
This is why I believe average sales reps deliver exactly what is asked of them. While exceptional sales professional deliver more. These professionals routinely deliver novel and astonishing ways to go the extra mile.
They turn skeptics into fanatics and customers into clients.
A few questions for all you as we get started...
- What are you willing to do to turn skeptics into fanatics?
- What are you willing to do to go the extra mile for your clients?
To kick start your thinking... Allow the following quote from Napoleon Hill to sink in...
"Every seed of useful service you sow will multiply itself and come back to you in overwhelming abundance.”
Sometimes it’s subtle, sometimes not. Yet unequivocally, the practice of this single principle can change the very experience of one's entire personal and professional life.
As this starts to happen, how people respond to you changes, events around you change, and even what you focus on changes.
GOING THE EXTRA MILE
During a 1908 conversation with Andrew Carnegie, and after a compelling invitation, Napoleon Hill embarked on an epic journey interviewing and studying some of the most successful and influential people in American history.
His mission, his burning desire, was to construct a philosophy of achievement based upon the common traits and practices that defined Andrew Carnegie along with his contemporary’s successes.
It was his goal to pass this knowledge on to anyone that wanted to hear it and embrace it.
The fourth principle of Napoleon Hill's 17 principles of success is the habit of going the extra mile.
What is forever old is forever new. My sales friends, this one principle alone will set you apart from all the empty sales reps and broken promises.
To quote Napoleon Hill,
"Going the extra mile, it means that you are rendering more and better service than you are paid to render and that you are doing it all the time as a regular, established habit. You are doing it without regard to the attitude in which that service is received by anybody, and you will do it in a pleasant, pleasing, positive mental attitude. You will not do it grudgingly."
In a world full of me-too and vanilla experiences, is the sales world willing to go the extra mile for their clients?
What does going the extra mile look like for you?
How would you describe it?
More importantly, how would your clients describe what going the extra mile means to them?
"You will never command more than average compensation until you become indispensable to somebody."
Napoleon Hill
To all the sales leaders out there... Are your salespeople going the extra mile? How would you even know? Now think of your clients... What would they say?
THE EXTRA MILE EXPERIENCE
Are your salespeople creating business betterment or are they more worried about pushing products?
It becomes massively difficult to go the extra mile with a transactional mindset. Can this transactional mindset be caused by you? I will let you think about it.
I believe your clients hold the keys to your success. They're no longer at the mercy of you, your team, or even your company. In fact, they're more interested in the experience your team provides rather than the products or services being sold.
Your clients and their needs are constantly changing, it's up to your sales team to understand how to help?
Would you know how well your team is keeping up with what they need?
Is your team going the extra mile? What would your clients say?
"Start going the extra mile and opportunity will follow you."
Napoleon Hill
I believe the client experience and how it is perceived is about going the extra mile. It's about going above and beyond without asking for or attaching something to it.
In a few words, how would your clients best describe the experience they're receiving from your salespeople?
Come on, I'm waiting for the words. What would they be?
- Are they personalizing the level of service?
- Are they in consistently consistent with their level of service?
- Are they listening to your clients?
- Are they going above and beyond the call of duty?
DEEP RELATIONSHIPS ARE BUILT ON THE EXTRA MILE
“What we really need is a mindset shift that will make us relevant to today’s consumers, a mindset shift from telling to selling to building relationships.”
Jim Stengel
Deep client relationships turn into a long-term, consistent and profitable business.
It's about going the extra mile in deepening the relationship.
Can you honestly answer the following?
- How well do your salespeople really understand what your clients want?
- Do they understand what they desire?
- Are they even relevant in their eyes?
Gut check time, isn't it? All of this happens when they go the extra mile.
Your clients are the single most important factor towards your long-term success. Therefore, the more successful your salespeople become in understanding and forming meaningful relationships with your clients, the more successful you will become.
The more they go the extra mile, the more they grow with their clients.
In a world where trust is at rock bottom, no wonder many (yes some of your clients) are skeptical about what your salespeople say, how they say it, and why they say it.
Does the first mile of their walk match the second mile of their walk?
GO THE EXTRA MILE
“Going the Extra Mile is providing extra service, with the highest possible quality, then you are being paid to do. It is more than ‘dotting the I’s’ and ‘crossing the T’s’, it is seeking to provide an unexpectedly positive experience to the receiver. Going the Extra Mile allows you to leverage your Pleasing Personality, Enthusiasm, and Personal Initiative as you actively share yourself with your environment."
Robert Newell
Are you leading by example in going the extra mile?
You can't expect your salespeople to go the extra mile if you haven't taken the first step.
When you become intentional with going the extra mile, your salespeople will become intentional about going the extra mile.
When you go the extra mile, you are sowing for the future. Any extra in-mile action is an investment in the future.
When you go the extra mile, you are paving the road to sales excellence.
Going the extra mile transforms your team from sales reps to sales professionals.
I believe it’s the little things that matter to your clients. Simply put, people appreciate when others put even small amounts of time and effort to make them happy and satisfied. The same can be said about your clients.
It is usually not about moving heaven and earth to meet their expectations, but rather about showing that you care. Here at Selling from the Heart, we call this giving a rip.
As we bring our time together to a close, I'm becoming concerned.
I believe very few salespeople are having meaningful conversations with their clients outside of the selling process nor going the extra mile.
This begs the question... What's preventing your team from truly getting to know your clients and going the extra mile?
You and your salespeople all have a choice. You can decide if you're going to leave your efforts at ‘this is good enough’, or you're going to push yourself and your team to achieve better results.
"Strength and growth come only through continuous effort and struggle." "The ladder of success is never crowded at the top." "The more you give, the more comes back to you." "Think twice before you speak, because your words and influence will plant the seed of either success or failure in the mind of another."
Napoleon Hill
The road towards that extra mile all starts with the first step.
As a leader, are you willing to take the first step?
Welcome to the Selling From the Heart podcast. Today, we chat with Daniel Dominguez, MBA, the Chief Growth Officer at the WHY Institute. Selling from the heart is all about being authentic to your prospects and clients.
Dan shares his thoughts on the indicators that show you are successful in selling from the heart. Conversations that flow naturally are the start of great relationships, and even if you are not a good fit today, that relationship keeps you top of your mind for future opportunities.
Dan’s favorite thing to ask is what gets you excited today? This works externally with clients but also internally with your sales team. Knowing a person's WHY OS provides insight into what is important to them, their strengths, and how you can most effectively work with them to reach common goals.
HIGHLIGHT QUOTES
Aim to start a relationship, not close a sale - Dan: "When we're having a great sales conversation with either a prospect or a current client, that conversation just flows and at the end when you get to the part as Mark Hunter likes to say when you get to start the relationship, not close the sale when you get to the start of the relationship, it's almost like, hey, how do we get started?"
Each team member has different strengths that leaders need to figure out - Dan: "You've got a sales leader and he's got all different kinds of people on his or her team, and they've got to figure out okay, what are their strengths? And you talk to each of them differently. So you're going to talk to Larry differently than you're going to talk to Darrell."
Connect with Dan:
LinkedIn: https://lnkd.in/evYEMift...
Email: dan@whyinstitute.com
Learn more about Darrell and Larry:
Darrell: https://lnkd.in/dysZHTyE
Larry: https://lnkd.in/eTP6JEcW...
Website: https://lnkd.in/dZX8cZj
Got a video about how you sell from the heart? Share it by texting VIDEO to 21000.
Selling from the Heart Experience tickets available HERE
https://sellingfromtheheartexperience...
Please visit WHYINSTITUTE.COM
Please go to WORKBETTERNOW.COM
Click for your Daily Dose of Inspiration
Check out the 2023 Authentic Selling Challenge
Get your Insiders Group FREE PASS here
This Week in the Copier Industry 10 Years Ago
This Week in Copiers Ten Years Ago
First Week of April 2013
I’m digging into the memory banks for this. From 1986-1998. I was the Founder of Atlantic Office Systems in New Jersey. In the beginning Atlantic Office Systems was not an Authorized Dealer for any manufacturer. Atlantic Office Systems rose from the ashes of Copy Machine Specialists (Authorized Minolta copier dealer in central New Jersey) after they closed their doors in early 1986. I still remember the end quite clearly. There was not enough cash to make payroll for everyone, and as we received our checks we all bolted for the bank to cash the check. Some of us were lucky and some were not. It was a bad outcome for a company that had a lot going for it. more here
Enjoy these awesome copier threads from 10 years ago
Konica Minolta Highlights Sustainability Best Practices at GSA Roundtable
Toshimitsu Taiko Assumes Senior Leadership Role at Konica Minolta Business Solutions
Ricoh Color Print Driver Definitions
Ricoh Canada Inc. Launches RCloud Services
OKI Data Americas Demonstrates Innovative And Affordable Printing Solutions For The K
Ricoh Web Print Tool
Ricoh Named Finalist in Marketo 2013 Revenue Performance Excellence Awards
Konica Minolta Pays $4.3M To End Wage Action
Print industry ‘still going strong’ says Canon Middle East survey
Office Gemini and Canon Document Scanners Team Up to Offer a Bundle Solution for the
Xerox launches enhanced iGen4 Diamond Edition
Local Dealership Claims "Printing is Typically the 3rd Highest Business Expense"
Impressions Printing Selects the KODAK NEXPRESS Digital Production Color Press to Hel
Tulane Streamlines Business Processes with Document Capture System
Sharp to unveil revival plan on May 14: Sources
Re: Sharp "What will Happen"
Re: How do you feel about the industry?
OCE Color Wave 650 Printer with identified accessories net of trade in credit
Sharp hits new year low
nQueue Billback Launches Subscription-Based Document Management System
EFI is Taking Signage to the Age of Big Data with SmartSign Analytics Monitoring Syst
Council approves copier purchase
Funai acquiring Lexmark's inkjet-related technology and assets
Re: How do you feel about the industry?
Re: Are you a Data Miner?
Re: Ricoh Color Print Driver Definitions
EFI Shows Competitive Edge for PSPs With Unique Digital Presses, Specialty Inks, RIPs
Epson Awarded Two Wide-Format Imaging 2013 Top Product Awards
M-Files Partners with CBIZ to Deliver Document Management Capabilities to Accounting,
This Week in Copiers Five Years Ago
This Week in Copiers Five Years Ago
First Week of April 2018
Real Copier Sales
Differentiating the price buyer from the value buyer was a conversation I had last week with one of our VIP/Premium Print4Pay Hotel members.
I'll start with why I found this to be an important topic. If you follow or are connecting with many of the sales soothsayers on Linkedin most of them are missing the point when it comes to selling. Note I did not mention sales but "selling" which is the act of closing the deal. you can read more here
Enjoy these awesome copier threads from 5 years ago
Should We Celebrate Our Wins as Much as Our Loses?
The last three weeks has been more about loses rather than wins. We all love to celebrate the wins with our peers, however when it comes to losing that's a song we don't want to sing about.
With every lose I'll always ask the client why we (I) lost. Three weeks ago I did a Better Call Art video about the benefits of losing. That was the week where I lost 60K in opportunities and one of those was a $25K net new.
I had a good shot at winning this because the client was not happy with the current sales person. In addition I've been contacting them off and on for four plus years.
Appointment
Push comes to shove and I have my opportunity. I ask all the right questions about what they need and the pain points. The major pain point was the sales person/vendor they had. Nothing stood out during discovery, and there was no knock out feature that I could leverage. Of course I promoted our IM technology and decided to offer two MFPs with one for color and one for black. Basically a direct replacement of their current 55 ppm color and 50 ppm black A3s. I responded with a 60 ppm color and 50 ppm black A3.
I Tried
I was not able to able to get the appointment to bring the quote and review with the client. I tried several times but was not able to secure that meeting.
What I should have done is refused to give them the quote, however knowing that they had pain with the current provider I opted to send them the quote. Mind you, this is why I lost.
Losing
After losing I question the client about why? I was told that after reviewing the quote from the existing vendor (I still don't understand why they even entertained a quote from the existing vendor) that our prices were almost identical in price. They choose to stay with the existing vendor because their devices would print twice as fast as mine and since we were about the same cost they wanted to stay with the same vendor.
Yes, I was like what? I asked, "so you bought 120ppm color and 100 ppm color MFP for the same price we offered?" I know this competitor and they don't have MFPs that fast for the cost we offered. There's just no way. The clients response was we already signed the order. I countered with nothing is set in stone until the MFPs are delivered. I'm here if you need me.
The moral of this story? I should have pressed for the review meeting and walked away from delivering the quote. I understand how hard that is to walk, however I should have done a better job because that review meeting would have flushed out what the competitor was doing.
Yes, so even with all of my experience I can still lose because I did not stand my ground and thought I had the advantage. Stupid me and this won't happen again.
I am no fan of celebrating a loss, but this loss teaches me a lesson, and from time to time we need to be reminded that we can't cut corners when we want to win.
-=Good Selling=-
The Rise Of The Remote Work-From-Home Workforce
The Rise Of The Remote Work-From-Home Workforce
The 2020 COVID-19 pandemic created chaos in the workspace, forcing companies to find new ways to operate outside the traditional workspace. For most of us, working from home was considered to be an impossibility. Few businesses had reason to consider a remote workforce as something worthy of research, investment, or consideration as a part of their future development.
Yet, as of December 2020, around 71% of employed adults performed at least a portion of their jobs from their homes. And, while some individuals have voiced a desire to get back to the office, approximately 54% of workers have said they would like to continue having work-from-home flexibility in the future. How did we realize such a startling turnaround?
The Rise Of The Remote Workforce
It all began when the world was introduced to SARS-COV-2, the virus which causes COVID-19. Understanding this was an easily transmissible disease, and with limited knowledge of its potency and long-term effects, governments were quick to implement widespread shutdowns and regulations, including school closures.
Many businesses, faced with growing demand from parents, who now must stay home with their children, and rising health concerns from other employees, were forced to investigate and invest in the technology required to facilitate a remote workforce and keep their business operating.
Suddenly, software as a service (SaaS) and connected services companies such as remote monitoring software, cloud-based database options like Microsoft Azure, secure VPNs, video conference and meeting software like Zoom, project management platforms such as Slack and GroupMe, and managed print services software like PowerMPS are getting a boost of buy-in and market share.
Where Did Remote Work Technology Come From?
While most of us have believed working from home was a pipe-dream, the hardware, and software to facilitate a remote infrastructure have long been in development.
Building on growing speed and access to the internet, innovative technology companies have been working to find ways that reliably keep business travelers connected and find ways to support international and regional offices operating as a united organization. As a result, the past couple of decades have been a boom for customer management, communications, and cloud storage tools.
As businesses continue to expand beyond local, state, and even national borders, tools to consolidate and manage other standard operations have also grown in demand. Order automation software, managed services software, and performance metrics tracking are just a few of the mechanisms upon which companies have come to rely.
In addition to connecting satellite offices, these technologies had an unexpected benefit; they made it possible to begin allowing a small number of employees to work from home. In 2000, 1.9% of employees in the USA worked from home full-time. By 2017 there were roughly 6.5 million full-time at-home American workers while around 23% of the US population worked from home for at least a few hours per week. All of these statistics began to impact the MPS industry and will continue to into the future.
Then the Coronavirus arrived, and companies who had never even imagined a remote workforce quickly discovered what more adventurous and agile businesses had known for years. They found that secure work-from-home is an affordable and achievable alternative to the long-standing office format. In many cases, it has been shown to increase productivity by an average of 13%.
The Future Of Work-From-Home
With fears of the COVID-19 outbreak waning, governments have begun systematically removing shutdowns and restrictive regulations. Some earlier predictions in 2020 assumed things would return to “normal” post-pandemic, with most workers returning to an office setting. However, many companies have signed contracts and made significant financial commitments to keep their businesses running over the past year. And, while some big-name organizations are making moves to double down on offices as a “community meeting space,” a large number of institutions are seeing the advantages of reducing business-owned workspace costs, increased employee efficiency, and lower attrition.
As of the first quarter of 2021, as offices re-open and employees are allowed to slowly return, 26.7% of the workforce is working from home full-time. Even if things do gradually return to “normal” office space culture, roughly 22.9% of the workforce, or more than 36.2 million Americans, will be permanently remote by 2025. That is over an 87% increase in the number of remote workers prior to the Coronavirus pandemic. But it also shows that work-from-home is no longer a trend. Rather it is a valid option for businesses to use in their ongoing strategy, recruiting, and operational plans.
It is unlikely that large offices will completely disappear. After all, studies show face-to-face interactions are still an essential part of building successful, long-term relationships, and there are some industries and positions where the work can’t be performed at home. But it is estimated we can expect to see over a quarter of the USA workforce operating remotely within the next ten years.
Businesses that continue utilizing office spaces will have to reimagine their workforce to take advantage of a mixture of on-site and work-from-home employees. This hybrid workforce style will prioritize the use of integrated software solutions to facilitate efficiencies across the in-person and remote workforce. All-in-one cloud-based software, such as PowerMPS, will be a critical part of conducting business, impacting the printer and copier fleet management industry and across the entire corporate world as we enter into this new organizational landscape.
The Copier Quote from Hell
First see the attached file and download. This quote was sent to me from my good buddy and P4P member Jeff.
His note to me is below;
There so many things going on here but let's start at the top!
- Ever wonder why there is no mention to the brand of the MFP? I have my thoughts because I used to do this when I sold Adler Royal and Copystar. My thought pattern is that I did not want to lose because of the brand name. Seems the quote person may have had the same thought that I did and left out EPSON.
- Look at the MSRP, thoughts? The MSRP stands for Manufacturers Suggest Retail Price. I understand the suggested part, but this is a far difference when Epson states the MSRP is $6,500. Whenever I see a quote like this is make me suspicious about every thing else. I believe the say is "if it sounds too go to be true it is". My wife tells me I'm jaded..
- 5 YEAR Warranty (no service charges or cost per page) okay, so let's look at whats missing. For me no service charges would mean there is no cost for parts, but there is no mention of the word labor (makes one think). Of course there is no cost per copy because of what I see below, by the way please call it a cost per page. More peeps print because almost no one copies any more.
- At first glance I thought this was an A4, however it is an A3 MFP with 13x19 capability. That's pretty cool.
- First (this means you will pay for any additional ink kits) 86K black and 50K color all free! (the keyword on Epson's web site is "up to") So is this really awesome? I know for me to provide something like this would cost be almost $4K if I included that many pages with one of my A3 Ricoh devices. Note that the Epson C879R ships with enough ink for "up to" 86K black and 50K color. I have not clue what the coverage % is, however we all know that heavy coverage could cut the volumes in half
- for me the next line is the kicker that tells us all we need to know.
- Cost of operation
- .004 black
- .009 color
- What is the cost to the client once the replaceable ink pack runs out? I did some research on google and found nothing (hoping others can help out with this).
- for me the next line is the kicker that tells us all we need to know.
- After writing the above line, I found the MSRP for four replacement inks comes to $1,730. Thus a far reach from the quote
- Okay, it's time for some math and math was nothing I was fond of in school. If the cost per age for black is .004 then 86,000 color pages would cost $344 (f they ink cartridges lasted the yield on the quote. The 50,000 color pages at .009 would cost $450. Our total is $754 based what our proposal states. Funny, because the MSRP from Epson is $1,730. Makes us think even more right?
- last one for the night, the 60 month lease cost will net the dealer of $120.02 will net the dealer a little over $6,000. Is there enough profit for the dealer to offer this program? Of course there is, however the question becomes what happens if and when the ink does not meet the yields? How about the cost to replace those inks once they run out? Is labor included or is this just for parts?
Yes, the quote can seem like this is a great deal, however there are many questions and I think there should be some disclaimers about ink yields and the replacement costs. Epson is upfront and does an excellent job on their web site and adds disclaimers about ink yields and usage
Would love to hear from others on this!
-=Good Selling=-
Alert Notice for Press Releases
Hey everyone, for the past week my google alerts has been been having issues. On days I may get a couple, not at all and nothing like to 30 I would get everyday.
After checking it seems google is having problems. Once the problem is corrected I'll be back at the talk for all.
This Week in the Copier Industry Twenty Years Ago
This Week in Copiers Twenty Years Ago
Last Week of March 2003
Enjoy these awesome copier threads from 20 years ago
Planet Press & Ricoh Europe
XEROX CORP (XRX)
Ricoh & Opentext
Xerox says aha.....
Minolta (Monica) BETRL gives em 5 *'s
Konica (Monica) 7820 & 7830 High Marks from BERTL
T/R & Lanier partner with new POD's
TAK'ASIC
New Color Products from Canon
Church Buyers Guide
Xerox Still Sinking?
News on e-Copy
Hitachi Printing Solutions America, Inc. Adds
Aficio 2035 specs from downunder
Re: HP 4100mfp
copierdude
Re: 180 memory
1022 print
Papers Paper Right???
Re: Image Runner 5000 Pricing
Re: Help with Connecting please
Re: HP 8550
Re: Word Perfect question
Help with Connecting please
Dell wants a pieice of the pie!
HP Scanner 5500 Report
HP 8550
Re: GlobalScan Training
Re: 3800C Warranty?
Re: 3800C Warranty?
Re: 3800 Quality
Re: HP 8550
Does anyone have any
Low Hanging Fruit
HP 4100mfp
GlobalScan Training
Attention Sales World... Are You Building Sustainable Relationships Or Building A Slew Of Transactions?
"Approaching people looking for something in return isn't a relationship, it's a transaction."
Mark Manson
When you view sales with a transactional mindset, don’t expect to receive what you give, expect to receive what you get, a transactional relationship.
You can have a slew of transactions or a slew of meaningful client relationships, but you can't have both.
Building relationships is complex in and of itself. It's a balance of giving and receiving. In personal relationships, we give love. We commit. We sacrifice ourselves. We invest time. We bare our emotions. We strive. And we hope to receive the same in return.
What prevents all of you in sales from doing the same with your clients? We know how important your client relationships are to you, so what are you willing to do about it?
Are you creating transactional customers or transformational clients?
Take a moment, now deeply think about what was just said... now think about your interactions and how you're building these so-called relationships.
Are the conversations you're having and how you're carrying yourself transactional in nature? If so, I am here to inform you, you will be become replaceable.
Just keeping it real. This is a tough pill to swallow but transactional selling is 100% replaceable by another salesperson who comes along with a better transactional conversation.
You are a transactional seller when….
- All you are concerned with and care about is the business at hand.
- You stay hyper-focused on finalizing the sale that you forget there is another human on the other side.
- You fail to be fully aware and present as to the potential in the relationship. This means a true understanding of the goals, needs, gaps, values, fears and potential risk of your clients or future clients.
- You value the transaction over the relationship
- You prioritize and think about your own needs over others
It is monumentally difficult to build relational strength with your clients with a transactional mindset. These so-called relationships are unfulfilling, lack any real strength and lack sustainability. They lack real strength because they lack any kind of real depth.
Here lies the dilemma, as sales in general, has been deeply rooted in transactions, with many taking the Jerry Maguire approach of “Show me the money!”
In other words, I give you the goods and you give me your money. Simply stated, nothing more, nothing less.
I believe salespeople and management who are focused solely on getting their 'customers' money in exchange of goods are entering into treacherous territory.
Hear me out... This territory is 100% replaceable, not sustainable and commission breathe driven.
"Everybody is replaceable. But it’s not about being replaced it’s about how hard it is to replace you."
Niccolina Andre Vignaroli
It's concerning, in today’s society and business climate, we tend to have shallow, superficial relationships; as we have lulled ourselves into thinking they are much more than they really are.
It’s extremely hard for this kind of relationship to provide anything more than faint satisfaction and short-term results.
TRANSACTIONAL TO TRANSFORMATIONAL
Transforming your client relationships... It's about truly serving them, going above and beyond their wildest expectations, constantly looking out for the best interests, all while providing them with the greatest results, and this would business betterment.
To further reinforce, I will refer toDan Sullivan who is with Strategic Coach. He goes on to say, "Savvy entrepreneurs focus on transformation."
Let's apply Dan's quote to the sales world and twist it up...
Astute sales professionals focus on client transformation.
I believe client transformation comes with peace of mind, a sense of accomplishment and more importantly, a sense of purpose.
Transactional sales mindsets struggle with the following...
- Truly knowing something about their clients as a person, a human
- Knowing about their values and trusting their good intentions
- Understanding their priorities and challenges
- A regular and consistent cadence of communication, even if there is no “urgent” topic to discuss (like trying to sell them something)
- Intentional curiosity and a sincere interest in their well-being
- High trust and deep commitment to each other’s success
Allow this quote to sink in for a moment, courtesy of Janet S. Dickens
“The wings of transformation are born of patience and struggle.”
With trust and credibility constantly being placed under a microscope, it's vitally important for all salespeople, sales managers and sales leaders to develop relational patience.
RELATIONAL TRANSFORMATION BEGINS WITH PATIENCE
Remember, the relationships you developed with your clients didn't happen overnight, and they will not change overnight. However, a minor shift in your mindset and actions will lead to huge changes over time.
Many of you are familiar with the famous saying"Patience is a virtue".
What does it mean to be virtuous? Or to be patient? And how can this be applied to sales?
According to Strong’s Concordance, the word "virtue" in Greek means to be of moral excellence or goodness. Being virtuous is producing goodness from the Fruits of the Spirit. Being patient is also a part of the Fruits of the Spirit. So, how many times a day do we produce these fruits? How many times a day do you produce these fruits for your clients?
Let's focus in on a passage from Galatians 6:9: - “Let us not become weary in doing good, for at the proper time we will reap a harvest if we do not give up.”
How can you do good for your clients, look after them and thus reap the rewards when many of you operate with a transactional, "all about me" mindset?
Patience... The one word in sales many struggle to comprehend.
You must develop patient and purposeful conversations to effectively build meaningful and transformational relationships.
Here lies the struggle for many of you as technological advances and all the tools that come with it, continually present you with numerous ways of doing unimaginable things faster and more efficiently.
Despite how efficient this may make you; it seems to have led to unrealistic expectations in client relationships.
Solid relationships are built between solid individuals. To bring the best version of ourselves to these relationships means sometimes we may need to work on ourselves first.
Patience builds character.
I believe conversations build relationships, relationships build businesses and therefore, you never know when one transformational conversation will lead to exponential revenue growth.
TRANSACTIONAL MINDSETS ARE FOCUSED ON THE SALE
How many of you are running around right now trying to find the next "deal"?
If so, and thank you for your honesty, I am going to ask you to think about how sustainable this is and all the mental punishment you're putting yourself through.
This mindset reduces your relationships to nothing more than a one-sided extraction of so-called value.
This transactional approach based on pitch and pounce has tarnished the profession.
Unfortunately, the race to the bottom is occurring at rapid rates within many sales channels. Undercutting and monumental discounts is not a long-term business strategy. This approach is not sustainable and puts your client relationships at risk.
What are you willing to do to mitigate these risks?
Transactional relationships are expensive and not sustainable.
These transactional conversations may lead to short-term growth but long-term failures... All at the expense of your clients.
How likely will your customers become clients and come back for more and more and more if you continue to deliver a transactional type of experience?
In my heart, I sincerely believe you are missing out on a ginormous opportunity to become a part of your clients’ lives, by operating with a transactional mindset.
Transactional conversations alienate, transformational conversations build client communities.
What will you choose?
WHAT WILL YOU DO TO TRANSFORM YOUR CLIENT RELATIONSHIPS?
Authentic transformation happens outside your comfort zone.
I believe we need some transactional-type conversations in our daily sales lives, however; there are plenty of opportunities to move those conversations to transformational.
It's about quality over quantity! I believe deep meaningful transformational conversations are more powerful, effective and sustainable than transactional ones.
"I think for any relationship to be successful, there needs to be loving communication, appreciation, and understanding."
Miranda Kerr
Think about the above quote... How can you develop loving communication, appreciation and understanding with a transactional mindset? Simple, you can't.
How much untapped revenue potential are you leaving on the table by operating with a transactional mindset?
Imagine for a moment... What would happen if you captured 1-2% additional market share inside your client base? What would that equate to in dollars? What would that do to your budget numbers? How would this make you feel?
I believe sales professionals with a transformational mindset:
- Do not seek out predetermined outcomes
- They ask powerful questions
- They listen deeply
- They acknowledge and are supportive
- They simply give a rip
To experience this, you must be willing to open your heart, share your wisdom, and your purpose.
You must be willing to give to receive.
Yes, a transactional mindset will yield you short-term satisfaction, however; a transformational mindset becomes part of your foundation. It encompasses the being of who you are and how you see the world.
This transformational approach is where you explore...
- Dreams
- Fears
- Doubts
- Possibilities
- Aspirations
- Vision
- Goals
This is next level thinking and will catapult your sales career.
Transformational experiences create transformational relationships.
This is the crux of Selling from the Heart and why soft skills will yield you hard dollars!
I will leave you all with this... Transactions are replaceable, transformation is irreplaceable.
The choice is yours.
Welcome to the Selling From the Heart podcast. We sit down with Amy Franko, a sales leader who built a successful B2B career with IBM and Lenovo before pivoting to entrepreneurship with a focus on sales consulting, training, and leadership excellence. Amy is also the author of The Modern Seller.
Amy's insight on selling from the heart is centered on sincerity and substance. Not only must salespeople be genuinely consultative to help clients make decisions, but they must also be able to "bring the goods" and have the business acumen that allows them to make smart recommendations. Amy also provides suggestions so sellers can determine if their approach is actually consultative.
HIGHLIGHT QUOTES
Consensus building does not mean agreement, it's a compromise - Amy: "The idea of consensus building, and the consensus isn't necessarily 100% agreement. You have a room of 5, 8, 10 people that are involved in maybe a very complex opportunity, the odds of every single one of them agreeing on everything is really small."
"There are tradeoffs that have to happen or maybe some difficult conversations and we as a sales professional or sales leader in that conversation, we can actually guide that and help them to have those conversations and make those tradeoffs so they can get to a point where they could make a decision."
Create a question bank before every sales conversation - Amy: "Before you get every conversation, having that mindset of how can I best help the customer, how can I best serve the customer? The great question is an excellent place to start and I often encourage my clients to create a question bank. You only need maybe 3 or 4 questions to go into any sales conversation. They have to be the right questions, but that type of individual prep."
Connect with Amy and get The Modern Seller:
Amy Franko: https://www.linkedin.com/in/amyfranko/
Website: https://amyfranko.com/
Amazon: https://www.amazon.com/Modern-Seller-...
Learn more about Darrell and Larry:
Darrell: https://www.linkedin.com/in/darrellamy/
Larry: https://www.linkedin.com/in/larrylevi...
Website: https://www.sellingfromtheheart.net/
Got a video about how you sell from the heart? Share it by texting VIDEO to 21000.
Selling from the Heart Experience tickets available HERE
https://sellingfromtheheartexperience...
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This Week in the Copier Industry 15 Years Ago
This Week in Copiers Fifteen Years Ago
Last Week of March 2008
Real Copier Sales
Manager then emails other managers about this and the person who was on vaca for the day has to come in. Salesperons feels really bad, however salesperson still has bills to pay and the salesperson small salary can't hold forever.more here
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-=Good Selling=-
This Week in the Copier Industry 10 Years Ago
This Week in Copiers Ten Years Ago
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A fun survival book I've written for prospective customers eying me through the web! Thoughts and opinions welcome. I love these forums and have gained some valuable advice from them that are helping my cold calls and sales.