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The Eight Must-Have Traits for Today’s Copier Sales Rep

The Eight Must-Have Traits for Today’s Copier Sales Rep

Ever-evolving is the world of office technology, being a successful copier sales rep takes more than just knowing your product. It's about building relationships, solving problems, and staying ahead of the curve. Here are eight key traits every top-performing copier rep should have to stand out in a competitive market.

1. Knowledge is Power
You can't sell what you don’t understand. Copier reps need to be tech-savvy and up-to-date on the latest models, firmware updates, and cloud services. Your clients rely on you to make sense of the technical jargon and offer solutions that fit their workflow.

Who has a better chance of winning?  The rep that knows little about the devices and solutions they sell or the rep that eats, sleeps and breaths their devices and services?

2. Listening Like a Pro
It’s easy to pitch features and specs, but the real magic happens when you listen to your customer’s needs. The best reps don’t just sell; they solve problems. Whether it's a cost-saving initiative or workflow automation, listen first, pitch second.

Believe it or not, there are certain magic words you can say that can help you secure the order.  The words are no brainers to pick up on, however if you're not listening those words will pass you by.

3. Problem Solving Skills
Office tech can be overwhelming for end-users. A copier rep worth their salt knows how to make complex systems simple and can troubleshoot issues without breaking a sweat. Your ability to resolve pain points quickly will make you indispensable.

To address a client's pain points, you first need to uncover them. Not every client will openly share their challenges, but by being persistent and asking thoughtful discovery questions, you'll eventually find the key to their needs

4. Persistence Pays Off
Let’s be real—copier sales aren’t always smooth. There will be closed doors, cold shoulders, and deals that feel like they're slipping away. But persistence, when done tactfully, is key. Follow up without being pushy and always be ready to offer value in every interaction.

Sometimes a thoughtful email or voice mail messages means everything.  Like these.

  • hope you're having a great day
  • how is your summer going?
  • did you have a chance to get outside today, it's awesome


5. Adaptability is Key
The world of office technology isn’t what it was 10, 5, or even 2 years ago. The shift to cloud-based solutions and digital transformation means copier reps need to evolve. Being adaptable and open to change will keep you ahead of the competition and relevant to your clients.

Change is good, there is not need to be like everyone else.  Be different, be creative and ask if you don't know the answer.

6. A Customer-First Mentality
Long gone are the days when copier reps were just about selling hardware. Today, it's about partnerships. The reps who succeed are the ones who take a customer-first approach, offering long-term solutions rather than quick fixes.

Find something that you have in common with your client.  Use your eyes and ears to find out what that might be.  People truly love sharing things with others.  Instead of pitching your services ask the client how are things are going with their business. Then lead into what's working and not working, once you've completed this the client will view you in a better light.

7. Strong Communication Skills
You might know everything about the latest multi-function printer, but if you can’t communicate that clearly, it won’t matter. Whether you're delivering a pitch or troubleshooting over the phone, the best copier reps communicate with confidence and clarity.

Use stories from your accounts that have experienced similar issues or pain points. Lead the client through the process of how you and your company succeeded in helping those clients.

8. Tenacity with Integrity
There’s a fine line between being persistent and being pushy. The best reps know how to be tenacious without compromising their integrity. Always keep the customer’s best interest in mind and deliver on what you promise. Over time, this will build trust and long-lasting relationships.

Don't be a BS artist. If you don't know and answer then state that to the client and tell them you will get back to them.  No one is perfect and knows all.  Treat your client how you would want to be treated when ordering a product or service.

Words of Wisdom
To succeed in today’s competitive market, copier reps need to go beyond selling features and focus on delivering solutions. By honing these eight traits, you’ll be well on your way to becoming a trusted advisor and the go-to expert for your clients.

The life of sales is a roller coaster ride; one moment you're riding high, and the next, you're struggling to keep up. Currently, I have around thirty opportunities in my pipeline over a span of sixty days, totaling more than $300K. Unfortunately, they're all stalled for various reasons. In my recent podcast/video-cast (Ask Us Anything), I discussed the dilemma of a salesperson when all opportunities hit a roadblock. The answer is straightforward: GO OUT AND FIND MORE!

The Good, the bad and the ugly

This Week in the Copier Industry 10 Years Ago

This Week in the Copier Industry Ten Years Ago

Second Week of October 2014

Kodak-Alaris_See-the-Diffreence-500x100Real Copier Sales (10 Years Ago)

Persistence and long-term thinking

Most sales people give up way too soon and too easily. Statistics by companies that track firms’ data show that most sales people will give up after three attempts, while most sales happen at five or more tries. This is true at the prospecting, discovery and closing stages. Consistently successful sales people take a long-term view of the pipeline, planning and related activities. They understand that the buying cycle unfolds differently than the sales process, and make adjustments to their pace and execution......more here

Check Out These Great Copier Threads from Ten Years Ago This Week

Konica Minolta and Hyland Software Expand Strategic Alliance Internationally

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Minolta Business Solutions U.S.A, Inc. "OnBase® by Hyland is a key part of providing a seamless solution that integrates Hyland's ECM software with Konica Minolta's bizhub product line of multifunction printers. This expanded alliance to Asia-Pac, Australia and Europe gives us the ability to offer new customers across the globe customized solutions to their specific business needs." Konica Minolta is a leader in managed IT services, application development, software integration, document
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Konica Minolta Launches Managed Content Services

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cost Organize and categorize document workflow so all employees stay up in the loop from anywhere at any time Safeguard sensitive information and respond to changing compliance demands Konica Minolta has been offering consultancy, implementation of infrastructure and managed services for more than 10 years through its Managed Print Services, called OPS. Nearly 6,000 customers worldwide have their processes optimized with the handling and utilization of information through Konica Minolta’s OPS
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5 Reasons Why You Should Dump Ricoh Wide Format Business

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competitive there are those of us that have had to sacrifice margins in order to keep a current customer! 4) Years ago, Ricoh Wide Format was it's own division with Ricoh Americas. Today, wide format is lumped in under PPBG (Ricoh Print Production Group). Does that make any sense at all? Tell me, when was the last time you heard from someone at Ricoh who cared aboutyourwide format portfolio? 5) HP Page-wide Printing for Wide Format Printers is coming to a townnear you by the end of the second quarter of
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New Ricoh Meeting Room Services help companies improve the way they manage their workspace

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value from existing real estate." Combining Ricoh's service expertise with Condeco's technology, Ricoh Meeting Room Services provide information mobility for facilities, operations and office managers. The services capture real-time room usage data, analyze patterns, and re-engineer optimization plans to help balance occupancy rates and drive measurable cost savings. Ricoh Meeting Room Services can help companies manage an entire meeting room inventory via the Condeco software solution for
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Contex Americas Appoints Shea Vara to Director of Channel Sales

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experience in technology, having worked at Capitol Office Solutions, a Xerox company, OkiData Americas, and Ricoh Americas Corporation. She has a proven track record for applying her experience in sales and marketing to create new business, while increasing sales and raising profits. “Contex is in a significant growth period, and our scanning solutionsare being installed at a rapid pace. Shea’s high level of expertise will help us to manage this growth and ensure that we continue to meet our
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My Top Ten Copy Machines of All Time #3

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Think about this, a digital copier that can scan up to A3 (up to 11x17), and only print or copy onto A4 size (letter or legal). You don't see that feature with today's digital copiers. ( I wrote this a 5 years ago, figured I would update, there are a few of these available new today) I for one believe many of today's copier manufacturers are missing the boat on this, however, that's a blog for another day. MITA Back in the early nineties, we were selling the Copystar (Mita) line of copiers. For
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Xerox Quote.pdf

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RICOH ProC9100 2 pager.pdf

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Océ South Africa announces availability of new small but scalable light production press

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OcÉ South Africa, a leader in digital document management and delivery, has added the Canon imagePress C800 series, a range of three colour printers with a throughput of 60, 70 or 80 A4 ppm, to its product offering. The target range of these devices is from 40 000 to 70 000 A4 pages. "A powerful and versatile colour light production press, the imagePRESS C800 delivers new levels of quality and productivity across a huge range of media and a wide choice of finishers, providing printers with a
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An Acquisition Success Story: Copier Companies Move Into the MSP Space

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by Samantha Allen on October 9, 2014, 6:26 pm EDT Jeffrey Loeb said his managed service provider business Infitech was humming along some 20 months ago. Sales were growing at an average rate of 30 percent per year. But Loeb, owner of the company since 1999 when he and a partnerlaunched it, recognized the Cincinnati-based company was hitting a wall when it came to sales. He said it’s true some people in IT don’t know how best to sell their services. So when Loeb received a call from the Ohio
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Re: 5 Reasons Why You Should Dump Ricoh Wide Format Business

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I'm a die-hard fan of Canon's imagePROGRAF lineup. They are constantly updating the technology and the cost on them is very low.
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The eight qualities you want in a sales rep

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Revenue is the lifeblood of any company, making the hiring of a sales rep one of the most important decisions any company makes. Given that sales is a combination of art and established, step-by-step processes, what do you look for when trying to identify great sales people? Below are eight qualities you want in a sales person, and one you need to avoid. The eight desired qualities, in no specific order: Persistence and long-term thinking Most sales people give up way too soon and too easily
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Ricoh Wide Format Roll Feeders

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Here's a good one, can the roll feeder from the 240W be used on the W3601??
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RICOH ProC7110X 2 Pager.pdf

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Re: New Ricoh Pro C7100x (Video)– a new dawn for graphic arts specialists and print rooms

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I'm chompin at the bit to get the specs on this system. Does anyone have these yet? Any idea when the launch is slated for?
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Re: 5 Reasons Why You Should Dump Ricoh Wide Format Business

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The boxes of Plotworks are piling up here. I've never installed it. Total waste. Like said, the average user of this product doesn't need it yet we are stuck paying for it.
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Re: 5 Reasons Why You Should Dump Ricoh Wide Format Business

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upgrading inkjet to inkjet is good, but if you have an LED portfolio along with decent volumes, inkjets just don't cut it
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Back Up Disaster Recover "Are You Selling It"

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If we could have a raise of hands in the reply section, I'd like to who among us is actively selling BDR to their clients. Also how are you doing with BDR? Is it a struggle or has been easy? Would like to hear from as many members as possible!
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Sign Works Purchases First Agfa Anapurna M3200 RTR Wide-Format Printer Sold in North America

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Anapurna M3200 RTR has allowed Sign Works the ability to offer its customers, primarily other sign and printing companies, better products and faster service. "The speed of the Anapurna M3200 RTR compared to what we currently have on our 120" wide roll printers has helped us increase production and offer increased print quality on fabrics and wallpaper," said Greg Janowiak, president, Sign Works. "Installation of the Anapurna M3200 RTR went very smoothly, along with training. It was an easy
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Re: Ricoh Wide Format Roll Feeders

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or the W3600?
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Re: Ricoh Wide Format Roll Feeders

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when i was there, the roll feeds were interchangeable.
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Re: Ricoh Wide Format Roll Feeders

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thanx
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Re: Contex Americas Appoints Shea Vara to Director of Channel Sales

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atta girl!! congrats!!
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Re: 5 Reasons Why I hate My Comp Plan!!

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Hello Ghost - i feel your pain and especially having been there in the same boat as you. My former employer marked up hardware by at-least 30% and lease rates by 4 to 5 points. Having transitioned to my own dealership 5 years ago, we do things differently. If you are looking for a partnership opportunity (you can be located anywhere in the USA), get in touch with me. For others reading this and interested in running your own copier sales business, please contact me. You must currently be in
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5 Reasons Why I hate My Comp Plan!!

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A few years agoaSales Manager made this statement, "There is no perfect sales comp plan". Ok, I beg to differ. There is a perfect sales comp plan, that perfect plan is too give me 100% of the commissions! Especially since you're nickel and diming me to the poor house! 1) At $390 I can accept the cost to return a copy machine to the leasing company. I understand that there are costs involved. But, charging me $390 each when we have to return 6 copy machines to the same location is a sin! What
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Re: 5 Reasons Why I hate My Comp Plan!!

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Great post. Sounds like the frustration level is at a boiling point. One thing I can offer is in regards to the delivery/install fee, this is not as scalable as you might think. But in my time at a dealership the company president, sales managers, and I designed a plan that would scale based on speed segment and quantity. So, with some TLC, your company should have some wiggle room here rather than just stamping a flat fee on everything.The other thing we did was bundle the price into the
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Beyond the Breach: General Data Management Considerations

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disruptions that come with expert care. David Bailey is Senior Vice President at Protected Trust. Protected Trust is a sponsor of the Print4Pay Hotel. I urge members and readers to visit their site to see their full line of products and services. More and more we need to provide well rounded strategic solutions for our customers. Protected Trust offers some unique solutions that can help us in our day to day efforts. Check them out here.
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PPDM Invalid Index Error

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I have set up Omnipage Batch Manager from PPDM to monitor a folder for incoming faxes. These are multi-page PDF files. The process monitors the folder, picks up the multi-page pdfs and converts them to single page pdfs and transfers them to another folder. This works well. However, I have had several instances where the process only transfers the first page of each and gives an Invalid Index for the remaining. Does anyone know why this might be happening and how to correct it? If I transfer the
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EarthLink Launches Enhanced PCI Compliance Solutions™ at Gartner Symposium/ITxpo

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savings that enables my IT team to focus on other projects," said Pete Garcia , Manager, Infrastructure Services, Dunn-Edwards. "The 24/7 compliance monitoring is also huge for us, as it's given me a comfort level that I know we are protected. One of the primary reasons we chose EarthLink is the support we receive not only from our account manager, but also from top executives. Mid-sized companies like ours can feel lost with other providers, but at EarthLink, the escalation process is excellent
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Docassist Announces New Automated Data Entry Features to Enhance its Integration with Intacct

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Intacct. "These new automated data entry features will help joint customers save time and ensure that data is more accurate in the system." Intacct customers can find additional details on Docassist in the Intacct Marketplace or at http://docassist.us/integration/intacct/ . Docassist is also a Gold Sponsor of Intacct Advantage 2014 taking place in Orlando on November 9-13 - customers can see a demo of the integration in the Marketplace Expo at Advantage. About Intacct Intacct is the cloud financial
-=Good Selling=-

Revolutionize Your Sales and Break Free from Complacency!

As we get started, reflect upon this quote from A.J. McLean,

"You have to become comfortable in the uncomfortableness."

Will you allow discomfort to become your sales catalyst?

Depending on viewpoints, discomfort can lead to breakthroughs, whether in relationships, your career, or in self-awareness.

Becoming comfortable with being uncomfortable is a critical skill to develop that will lead to profound growth.

When you wrap your arms around discomfort, you open the doors to new experiences, enhance your resilience, and ultimately become a more adaptable and confident individual.

You must remember, every step into the unknown is a huge step toward becoming the best version of yourself.

This then begs the question... Are you willing to change your relationship with change?

Are you willing to strive to find ease or familiarity in situations that might initially feel uncomfortable (like learning how to consistently prospect again)?

In today’s rapidly changing world, you can no longer run away from change.

Allow me to set the stage... Settling, complacency, contentment, relaxation, peacefulness; it's out there right now, and it's hiding in the closet of many sales departments.

Lurking in the dark shadows of success and camouflaged where one least expects to find it, there's a great balancing act of excuses.

Excuses... It's become the silent business killer, ambushing and striking without warning.

It can bring even the biggest and brightest salespeople (leaders, you do not get a pass at this one as well) to their knees. What's this hidden terror? Becoming comfortable.

Comfortability, it strikes with extreme precision. It happens, so please don't kid yourself.

Becoming comfortable, it's a ruthless disease. It doesn't care how long you've been in sales or what day of the week it is. It cares only of the cold, timid and weak-minded.

Truth be told, while many of you seem content on getting by and blending in with all the other empty suits, a true sales professional is not. They have meticulously rewritten the sales playbook.

Calvin Coolidge once said,

“All growth depends upon activity. There is no development physically or intellectually without effort, and effort means work.”

Think about change... Growth doesn’t happen passively; it requires taking action.

Whether in academics, personal life, or your sales career, effort is the driving force behind progress.

Consistent effort cultivates discipline. This becomes essential for achieving long-term goals and creating sales sustainability.

Let's pause for a moment... I ask you to think back to your childhood... I'm quite sure that you embraced learning, correct? You embraced change, correct? You figured out the things that allowed you to grow.

So... Why as adults do many find it difficult to embrace change?

Why do so many in sales take the road most traveled?

Why are so many in sales seeking out the "sales success magic pill", instead of just doing the work?

What many fail to realize is throughout our lives we will continue to have growing pains, whether they be emotional, mental or spiritual, there will always be forms of discomfort.

However, as we get older, this discomfort now becomes our choice. We can avoid it, endure it, or embrace it.

Let's face it, our brains are hardwired to avoid pain, we often choose to avoid discomforts rather than embrace them. This results in our personal and professional growth becoming stunted.

You can either be comfortable and stagnate or stretch yourself to become uncomfortable and grow.

Discomfort is a stimulant for growth. It forces you to change, stretch, and adapt. In an ever-changing business world, I encourage you to embrace discomfort.

Become purposeful about doing things to push yourself outside of your limits.

Difficulty helps you to grow, and this is what sales professionals do better than sales reps.

If you desire long-term success and sustainability, you must stop avoiding the hard stuff.

To become more means you must create new perspectives, acquire new skills and push the boundaries.

Learning to become comfortable with discomfort is one of the most important skills you can ever have to live a truly fulfilling personal and professional life.

Repetition fuels growth and expands your comfort boundaries.

How many things you once deemed uncomfortable, you now accept without giving it much thought?

Have you become too comfortable to be pushed or do you feel you can't be bothered to make the necessary change to improve?

I love this quote courtesy of Craig Groeschel,

"If you change your behavior but do not change your heart, the behavior will come back."

Changing your behavior without addressing your underlying beliefs may get you some temporary results. However, when faced with stress or temptation, your old habits may resurface if your heart hasn’t shifted.

What's in your heart when it comes to change? Are you willing to do the work?

THE SALES CRISIS

Vince Lombardi once said,

"If you'll not settle for anything less than your best, you will be amazed at what you can accomplish in your lives."

Your first mirror moment:

  • What are you willing to do right now to become a better salesperson?

I thoroughly enjoyed reading Michael Easter's book, "The Comfort Crisis, Embrace Discomfort To Reclaim Your Wild, Happy, Healthy Self"

Early in the book, Michael says,

"Most people today rarely step outside their comfort zones. We are living progressively sheltered, sterile, temperature-controlled, overfed, under-challenged, safety-netted lives."

Let's have some fun with the above mentioned quote and tie this right back to sales...

How many salespeople are living progressively sheltered lives as they are being overfed lead after lead, being under-challenged and coddled by their managers inside their safety-netted environments?

Have managers and sales leaders become just as comfortable as salespeople? I will leave this one for your imagination.

When it comes to comfort, Michael Easter went on to say,

"Today's comfort is tomorrow's discomfort. This leads to a new level of what's consider comfortable."

The things you've accumulated up to this point in your life fit quite nicely into your comfort zone. The car you drive, the home you live in, and the income you make. You've already acquired it, so you don’t need to stretch your zone to make it a reality.

It's safe to say you'd like to make more money this year then you did last year?

If the answer is yes, then you'd also agree that you must work a bit harder and smarter to make this happen?

Would you also agree, you must acquire new skills and knowledge to make this happen?

What got you to where you're at will not keep you where you're at, plain and simple.

Before we move on, allow me to introduce you to the law of comfortability.

Comfortability implies a state where you feel at ease, both physically and mentally.

Comfortability creates a sense of security. A sense of peacefulness. A sense of "I have arrived".

However, in Selling from the Heart fashion, the law of comfortability states, when you surround yourself with empty suits, harbor average thoughts, settle for average results, and point fingers everywhere, this all leads to an ordinary, empty fueled sales life full of mediocre existence.

What are you willing to put yourself through to become a sales professional?

Are you willing to break out of your comfort zone in a world that is rapidly changing day by day by day?

HONESTY, GET COMFORTABLE WITH IT

Thomas Jefferson once said,

"Honesty is the first chapter in the book of wisdom."

What's in your book?

Honesty encourages introspection and self-reflection. When you're honest with yourself and acknowledge the truth, your strengths and weaknesses, soon become a guide to personal growth and development.

Honesty with yourself serves as a vital foundation for trust, clarity, and self-awareness.

Cultivating honesty in your life paves the way for deeper understanding, ethical decision-making, and meaningful connections with others. Now, think of your clients.

Embrace honesty as a guiding principle, and watch how it enriches your journey toward wisdom and sales success.

Becoming honest with yourself allows you to acknowledge your limitations, confront your flaws, and seek knowledge with humility.

Your second mirror moment:

  • Are you willing to commit to truthfulness?

Honesty is a huge part of embracing change. I encourage you to become radically honest with yourself. In chapter 2 of Selling from the Heart, I write about sales chaos.

Have you allowed turmoil to weave its web inside your sales career? Has chaos kept you from seeking the truth? Has chaos prevented you from increased sales growth?

If you're not honest with yourself then how can you expect to learn and grow?

When you're dishonest with yourself, you choose to see what you want to see and you brush off, ignoring what you don’t want to see. This may provide you short-term happiness but, in the end, it becomes unhealthy, destructive, and messes with your mind.

Becoming comfortable with being uncomfortable is what radical self-honesty is built upon.

I encourage you to think about this one...

How can you become radically self-honest if you struggle to deal with any discomfort in your sales life? You can’t and you're only fooling yourself.

In this hyper-competitive world of sales, those who are willing to take risks, step out of their comfort zone and create some discomfort for themselves will be those who reap the biggest rewards.

Are you willing to be one of them?

PRACTICE HONESTY

From the book, Know Honesty, by Ken Bogard and Grace Gavin,

"Honesty starts from within. It starts with you and your choices to be or not to be who you are. A willingness and courage to state who you are, what you want, and how you feel. Said another way, be your authentic self."

If you want to grow your sales, you must get honest with yourself. You must get honest with how you talk to yourself. You must get honest in a business world starving for honesty inside the sales profession.

Becoming radically honest with yourself requires you to become vulnerable.

Your third mirror moment:

  • Are you willing to become vulnerable and accountable to yourself?

If you’re consistently nurturing your mindset with positivity vitamins, you soon start to build up a tolerance against negative thoughts, procrastination, self-doubt, and insecurities.

This helps you to dismantle the stranglehold of comfort.

Becoming radically honest with yourself can be painful but massively rewarding.

When honesty collides with your willingness to change, there's no stopping your growth.

I encourage you to build the confidence and believability in your abilities. I challenge you to get radically honest and hold yourself accountable.

  1. Seek to become an expert in your field of work
  2. Constantly crave feedback on YOU
  3. Set goals and create a business plan
  4. Never ever stop learning
  5. Seek out a coach or mentor
If you want something that you've never had, then you must be willing to do something that you've never done.

SQUASH COMFORTABLENESS, GROW SALES

John C. Maxwell once said:

“People are like rubber bands, they are most effective when they are stretched.”

Rubber bands function best when stretched. People often thrive and perform at their best when they encounter challenges that push their limits. Are you one of those people who thrive when stretched?

Stretching yourself represents growth. Stretching is challenging. Stretching helps you to develop new skills, resiliency, and confidence.

Are you willing to stretch yourself out of your comfort zone?

If so, imagine how this could revolutionize your results:

  • The new sales doors you could you open.
  • The new sales opportunities you could you experience.
  • The new relationships you could develop.

How would all of this make you feel?

Are you willing to take massive action?

SALES PROFESSIONALS ARE NEVER COMFORTABLE

A true sales professional is always sales hungry. They are life-long learners.

Sales professionals are educators. You can't become an educator without being a student first.

You must gain a thirst for new knowledge. You must stay up to date on new developments, always looking for trends and changes before they happen.

Getting uncomfortable, it's okay. Show up every day and be present. Sit with the discomfort.

To quote Craig Groeschel,

"You can make excuses or you can make progress but you can't make both."

The choice between making excuses and making progress is quite clear... If you want to achieve your goals and grow into a sales professional, then you must commit to taking massive amounts of action rather than deflecting responsibility.

Acknowledge discomfort. Shake hands with it, get used to it, and welcome it on the journey to betterment.

It's often in these moments of challenge that we have the opportunity to learn about ourselves, our limits, and our potential for growth.

Everyone's journey is unique and different. What works for one person may not work the same way for another.

It's important to approach discomfort with self-awareness, a supportive mindset, a willingness to adapt your approach if needed and a tight inner circle to guide you.

It becomes impossible to grow if you're constantly carrying your own dead sales weight of years past.

Way too many are living in yesteryear. You will consistently struggle with the mentality of "that's the way I've always done it."

As we bring our time together to a close, I ask you to think about the following questions...

  • Am I reaching my sales potential?
  • How do I rise up and rise to the top in sales?
  • What will I commit to doing today which will enable me to grow and flourish tomorrow?

Comfort will always stunt your sales growth.

Ann Latham - Queen of Clarity is the founder and president of Uncommon Clarity, Inc., where she specializes in strategic planning, decision-making, and process improvement. With over 20 years of experience, Ann has worked with Fortune 500 companies, non-profits, and government agencies, helping them enhance productivity and achieve sustainable growth. A recognized thought leader, Ann’s work has been featured in major publications. She holds a degree from Tufts University and is an expert in guiding organizations to achieve clarity and alignment in their operations.

SHOW SUMMARY

In this episode of the Selling From the Heart podcast, we're joined by Ann Latham to explore how clarity can transform both sales and organizational effectiveness. Ann shares insights from her extensive experience in strategic planning and decision-making, emphasizing the importance of clear objectives and disciplined processes. She highlights how disclarity and the lack of defined decision-making procedures can stall sales deals and derail organizational success. Ann advocates for sales professionals to embrace clarity in their approach, helping clients solve their problems and make confident decisions. Larry and Darrell also promote Ann’s book, The Power of Clarity, as a resource for anyone looking to enhance communication, productivity, and decision-making in their business.

KEY TAKEAWAYS

Clarity in Decision-Making: A disciplined decision-making process that includes clear objectives and defined criteria is crucial for moving forward effectively.

Enhancing Productivity: Clarity improves communication, alignment, and overall productivity within teams and organizations.

Involvement of Key Decision Makers: Engage all key stakeholders from the beginning to avoid stalls and misalignment later in the decision-making process.

Addressing Risks: Identifying potential risks upfront is an important step that is often overlooked in decision-making.

Common Sense, Uncommonly Applied: Despite the importance of clarity, it’s often not implemented effectively in organizations.

Sales Professionals' Role: Sales professionals can guide clients through a clear decision-making process to ensure smoother and faster deal progress.

Process Clarity: Clearly defining the steps in decision-making helps reduce misunderstandings and streamlines actions.

QUOTES TO REMEMBER

"The key is to focus on understanding what people’s problems are and helping them solve those problems more effectively." — Ann Latham

"Bringing a disciplined process to any decision helps get everyone on the same page." — Ann Latham

"When you think about sales, unleash true sales potential by guiding with clarity—it’s an incredible gift." — Darrell Amy

"Everyone come together and agree on what ‘good’ looks like." — Larry Levine

WHY YOU NEED TO LISTEN:

This episode is packed with practical strategies to help you incorporate clarity into both your sales approach and your organizational processes. If you’re a sales professional or leader looking to improve decision-making, enhance productivity, and ensure long-term success, Ann Latham’s insights will guide you on the path to achieving clarity and confidence in every decision.

CONNECT WITH ANN LATHAM:

LinkedIn: / annlathamuncommonclarity

📌FOLLOW THE CONVERSATION

Learn more about Darrell and Larry:

➡️Darrell's LinkedIn: / darrellamy

➡️Larry's LinkedIn: / larrylevine1992

➡️Website: https://www.sellingfromtheheart.net/

📕Get the Game-Changing Book That Will Boost Your Sales... While Protecting Your Relationships and Reputation! Now available for shipping at Barnes & Noble! Discover more: https://sellinginaposttrustworld.com

📕Order the rerelease of Selling from the Heart today: https://www.barnesandnoble.com/w/sell...

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This Week in the Copier Industry 5 Years Ago

This Week in the Copier Industry 5 Years Ago

Second Week of October 2019

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Real Copier Sales

The flat rate plan is not going to be just for copiers/MFPs. It's going to essentially be a "smart office" bundle offered at a flat monthly rate. The bundle will include a Sharp MFP, an interactive display, a server, and Sharp's new Synappx software. Details/pricing are not yet confirmed. ...more here

Threads from 5 Years Ago This Week

Konica Minolta Awarded NASPO ValuePoint Contract For MFDs and Managed Print Services

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, Executive Vice President, Sales and Business Development, Konica Minolta. “We are excited about the opportunity to bring the latest technology to the public sector through our long-time partnership with NASPO ValuePoint.” Konica Minolta had previously been awarded three copier category contracts and a Managed Print Services contract. The two contracts are being combined, creating a more complete contract offering for public entities to utilize. NASPO ValuePoint offered the following statement
Topic

Konica Minolta Awards Top Performing Channel Partners at its 2019 Dealer Summit

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, Inc. Komax About Konica Minolta Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the Workplace of the Future ™ with its expansive smart office product portfolio from IT Services ( All Covered ), ECM, Managed Print Services and industrial and commercial print solutions.Konica Minoltahas been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for twelve consecutive years, and is proud to be ranked on theForbes 2017 America's
Topic Premium

Lead for Production Copiers in New York

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see attached file
Topic

Konica Minolta Shares New Workplace of the Future Strategies at Dealer Summit

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Simons, Senior Vice President, Strategic Alliances, Konica Minolta. “In doing so, we are striving to provide opportunities for our dealers to align with leading companies in all areas that support SMBs and the workplace of the future.” The Dealer Summit will also feature a number of educational sessions, to be hosted on October 10, focused on new technologies, the connected workplace, production printing, labeling opportunities and industrial print and wide format. An “IT Speed Consulting” session
Topic Premium

Lead for Wide Format Copier Printer Scanner in Missouri

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see attached file
Topic

KONICA MINOLTA PARTNERS WITH MARCO TO PROVIDE UW-STOUT IN-KIND DIGITAL PRESS, SUPPORT SERVICES

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air separation to help ensure the print integrity of thick or coated paper, and professional in-line finishing rival offset printers at a fraction of the cost. “Konica Minolta is proud to support the University of Wisconsin-Stout by providing their academic department with this digital printing technology,” said DinoPagliarello, vice president of product management and planning. "TheAccurioPressC2070 will allow graphic communication students to gain real-world experience by learning the tools of
Topic

Ricoh’s productive high quality Pro™ L5160 large format printer celebrates Buyers Lab Award

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applications quickly, easily and to a very high quality.” The Ricoh Pro L5160 was developed to respond to progressive printers’ and Sign and Display specialists’ needs for broader job capabilities (CMYK plus white), faster short run production and enhanced productivity (CMYK). It prints at segment-leading speeds of up to 46.7sqm per hour in outdoor standard mode and 25sqm per hour in indoor standard mode on applications up to 1,200 x 1,200 dpi. Offering automated maintenance and Ricoh’s GREENGUARD
Topic Premium

Lead for Fleet of Copiers in Pennsylvania

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see attached file
Topic

Ricoh and Heidelberg join forces to give back and raise awareness at PRINTING United

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print cares." Be sure to join Ricoh and Heidelberg in their efforts to give back to those who sacrificed for us and to help end the fight against breast cancer by visiting Ricoh's booth 7001 and Heidelberg's booth 10143 and using the hashtag #PrintCares. And be sure to visit the Ricoh booth for the WWP double donation and to be entered into the raffle at these times: October 23 : between 11am-12pm CT and 3:30pm-4:30pm CT October 24 : between 11am -12pm CT and 3:30pm-4:30pm CT October 25
Topic

Ricoh scoops BLI PaceSetter award for Intelligent MFPs

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Ricoh Europe, 08 October 2019 – Ricoh is celebrating once again after receiving the Keypoint Intelligence - Buyers Lab seal of approval for its Intelligent multi-function printers (MFPs). Ricoh received the award for Ease of Use: A4 Mid-Size Workgroup based on the capabilities of its IM C series of intelligent MFPs with Smart Operation Panel. The range is part of Ricoh’s Dynamic Workplace Intelligence approach and features Ricoh’s Always Current Technology, ensuring the technical
Topic

Epson Partners with TEKLYNX on Development of Native Printer Drivers for New ColorWorks C6000-Series On-Demand Color Label Printers

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. Engineered for mission-critical applications, the reliable printers speed through labels at up to 5-inches per second. TEKLYNX CODESOFT label design software makes it easy to add high resolution artwork to labels while combining dynamic serialization, data and barcodes. When combining the built-in native printer drivers for Epson with the TEKLYNX CODESOFT barcode label design software solution, manufacturers are able to: Speed up label design and print times Increase accuracy so what is seen on
Topic

Canon U.S.A. Receives U.S. EPA 2019 SmartWay® Excellence Award

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social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A. , sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. About SmartWay EPA's SmartWay Transport Partnership is a market-driven initiative that empowers businesses to move goods in the cleanest, most energy-efficient way possible, while protecting public health and reducing air pollution. Demonstrating a commitment to corporate sustainability and
Topic

Canon Check Scanner Solutions Combine Atris Teller Capture Process to Streamline Workflow for Citizens Bank of Florida

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MELVILLE, N.Y. , Oct. 9, 2019 /PRNewswire/ --To create new operational efficiencies for bank tellers, Canon U.S.A. , Inc., a leader in digital imaging solutions, and Atris Technology, a software development firm specializing in automation solutions in the financial services industry, today announced the successful deployment of Canon's imageFORMULA CR-120 check scanners across six offices of Citizens Bank of Florida ( Oviedo, FL ). The joint solution of Canon scanner technology and Atris
Topic

Ricoh Australia Partners with Nintex For Smart Process Collaboration

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been driving innovation and is a leading provider of document management solutions, IT services, commercial and industrial printing, digital cameras, and industrial systems. Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions. In the financial year ended March 2019, Ricoh Group had worldwide sales of 2,013 billion yen (approx. 18.1 billion USD). About Nintex Nintex is the global standard for process management and automation. Today more than 8,000 public and
Topic

Ricoh Renews Multi-Year Partnership Agreement with Association of School Business Administrators

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workplaces using innovative technologies and services enabling individuals to work smarter. For more than 80 years, Ricoh has been driving innovation and is a leading provider of document management solutions, IT services, commercial and industrial printing, digital cameras, and industrial systems. Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions. In the financial year ended March 2019, Ricoh Group had worldwide sales of 2,013 billion yen (approx. 18.1 billion USD
Topic

Ricoh Group Moves Regional Commercial Hub to Silicon Park in Dubai Silicon Oasis

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Ricoh Group Moves Regional Commercial Hub to Silicon Park in Dubai Silicon Oasis • Dr Mohammed Al Zarooni: Ricoh Group’s decision speaks volumes of the company’s keen interest in capitalizing on the potential of the region, as well as of its trust in Dubai • Ricoh Group reported US$18.1 billion worldwide sales in previous financial year Dubai Silicon Oasis Authority (DSOA), the regulatory body for Dubai Silicon Oasis (DSO), an integrated free zone technology park, and Ricoh Group, a Japanese
Blog Post

Wide Format for AEC Market & New Features I Would Like to See

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Paper Trays With the previous models of Ricoh wide formats there was the ability to add a cut sheet paper tray. That paper tray was capable of holding letter, legal, tabloid and 12x18 (half size of 24x36). Many clients would take advantage of this feature for printing check plots. On some of the higher end toner based wide formats some of the manufacturers offer cut sheet trays. But on most of the low end wide formats the cut sheet paper tray is not offered. I think a cut sheet paper tray should
Topic

Color-Logic to Focus on Brand Empowerment at Printing United 2019 in Dallas

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digital printer." Color-Logic ™ develops color communication systems and software tool sets for a variety of special effect printing applications.Color-Logic provides brand owners, product managers, corporations, and their advertising agencies the ability to differentiate themselves and their clients with a simple print production process that yields dramatic results.Color-Logic decorative effects utilize the existing workflows of printers and designers, yielding dynamic results without the use of
Topic

Roland DGA Expands Award-Winning TrueVIS Wide-Format Printer/Cutter Lineup with New Value-Packed SG2 Series

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medical industries. For more information, visit https://www.rolanddga.com . About Roland DG Corporation Roland DG Corporation is the world's leading provider of digital printing solutions. The company's inkjet printers, printer/cutters and cutting machines are widely used to create a broad range of promotional items including banners, signs, vehicle graphics, stickers and labels, and to provide customization services for apparel and personal items like smartphone cases. Recently, Roland DG has
Topic

Time for new copiers?

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County Clerk Annie Kuntz and IT Director Jim Evans then talked to the commissioners about two big copiers they have.The first one they discussed was a Cannon 8300 given to the county by the DA’s office several years ago.It is used to make signs, but is hardly ever used and now needs new parts.Both Kuntz and Evans said it would be better to junk the copier and the commissioners agreed. The other copier is a Xerox 6204 and also does maps.Kuntz said all the expenses for the copier are coming from
Topic

Martin Bachant Named President of Xerox Canada Ltd.

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TORONTO--( BUSINESS WIRE )-- Xerox Corporation announced today the appointment of Martin Bachant as president of Xerox Canada Ltd. He will report to Mike Feldman, president of Americas Operations for Xerox. “Martin has a track record of leading high-performing sales operations and driving value for both clients and Xerox. His breadth of experience will be essential for building more effective and efficient ways to serve our clients and grow our market leadership in Canada ,” said Feldman
Topic

Ricoh's Pro L5160 Large Format Printer Receives 2020 Pick Award

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Ricoh has again received Keypoint Intelligence - Buyers Lab’s seal of approval. The Ricoh Pro L5160 dual CMYK large format production printer has won the 2020 Pick Award for Outstanding High Production CMYK Eco-Solvent /Latex 54”/64” Printer. Buyers Lab highlighted the system’s above average productivity across all quality settings and exceptional dimensional stability for precise creation of multi-panel jobs. read the rest here
Reply

Re: Canon new A4 b/w models

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I’m pretty sure this is the first I’ve heard of these and I’m a canon dealer 🙄
Topic

RJ Young Donates Portion of Sales to St. Jude Children's Research Hospital

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enterprise-level businesses. Headquartered in Nashville, Tennessee , RJ Young has been partnering with businesses since 1955 and has over 650 employees in over 30 sales and service locations across nine states. Under the corporate tagline "Your productivity is our mission," RJ Young helps modern professionals become more successful in their businesses with solutions to securely manage paper and digital information and empowers businesses with leading printing technologies. SOURCE RJ Young
Topic

Xerox gives details on CMYK Plus option

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The “Adaptive CMYK Plus” option is for new PrimeLine C9065, C9070 and Color C60 and Color C70 models - Enables users to switch out the traditional CMYK toners for specialty colors including: o Gold o White o Silver o Clear o Future support for fluorescent colors
Topic

CloudJumper Expands MSP Sales Organization as Windows Virtual Desktop Gains Attention in the Channel

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hardware. Its benefits include improved data integrity, effective use of resources, cost saving and the flexibility it offers users in managing and controlling desktop from a single centralized location.” Celayeta brings more than 20 years of experience and relationships to CloudJumper, spent primarily in managerial sales roles with fast growing IT solution providers. Prior to CloudJumper, Celayeta was instrumental in growing and managing technology alliances for TeamLogicIT, an MSP franchise
Topic

FUJIFILM CHANGING THE DYNAMICS OF PRINT, DEBUTING INNOVATIVE INKJET SOLUTIONS AT PRINTING UNITED

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– making its global debut at PRINTING United Today’s retail segment print providers are experiencing the “need for speed” expectations. The Inca OnsetX3 HS , the world’s fastest high-quality flatbed printer, capable of printing in excess of 15,500 square feet per hour (283 beds/hour) is the retail segment solution. Its three sets of CMYK ink channels plus the choice of white or orange, allows print businesses and entrepreneurs the capacity, capability and flexibility to grow market share and
Reply

Re: Talk track from Sharp Dealer Event

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The flat rate plan is not going to be just for copiers/MFPs. It's going to essentially be a "smart office" bundle offered at a flat monthly rate. The bundle will include a Sharp MFP, an interactive display, a server, and Sharp's new Synappx software. Details/pricing are not yet confirmed. Lisa
Reply

Re: Talk track from Sharp Dealer Event

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- as reported by GAP Analysis - meeting held in Las Vegas, NV - Presentation on Sharp’s performance by president and CEO Mike Marusic o 11 consecutive quarters of growth in U.S. o Document Solutions Business revenue grew by 12% in past year o Results for Q1 to Q3, units up 9% year over year  A3 color MFPs up 6%  A3 b/w MFPs up 5% October 13th, 2019  A4 products up 66%  81% of units sold through Sharp dealers - Revealed upcoming launches in 2020 of new A4 b/w printers and A3 production print
Topic

Latest Color-Logic Case Study Shows How Wallace Carlson Makes a Difference

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decorative effects utilize the existing workflows of printers and designers, yielding dynamic results without the use of special equipment.Color-Logic supports the value of print and works with designers and printers to enhance their printed media.For more information, visit www.color-logic.com or call +1-513-258-0047. - End -
Topic

Kodak Alaris Unveils New Developer Program and Partner Portal to Expand Revenue Opportunities for The Channel

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via single sign-on enables partners to register new sales opportunities and automate sales cycle activities, saving time and streamlining processes. In addition, the portal offers easy access to a range of sales enablement tools such as market research, competitive intelligence and ‘why-to-buy’ tools; co-branded collateral, as well as assets and support for marketing activities. Partners also benefit from access to Alaris’ learning management system where they will find a wealth of sales and
Topic

EFI Fiery FreeForm Create Receives Red Hot Technology Vanguard Breakthrough Award

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tradeshow in Chicago. The Vanguard Breakthrough Award signifies a product that helps advance an existing technology or process and opens new business opportunities for end users. EFI Fiery FreeForm Create is a brand new, free, stand-alone variable data printing (VDP) application. It is based on Fiery FreeForm VDP technology, a standard feature on all Fiery servers for more than 20 years that became popular among print service providers (PSPs) needing a simple and convenient way to offer VDP
Blog Post

Attention Sales World... Stop Being Empty Suits

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salespeople! I'm sure you hear this all the time, "Just be yourself". However, being yourself is following your path, not comparing yourself to others. When you try to be different, you disconnect from whatyouwant. I'm here to inform you, your clients and prospects can smell a walking, talking and insincere facade a mile away. IT'S NOT WHAT YOU THINK! Would you have a clue as to what your clients and prospects crave in a sales professional? How about asking them how they view you? Ask them to be
Topic

DocStar and Karmak Extend Strategic Partnership to Streamline Information Management for Commercial Transportation Dealerships

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between DocStar's enterprise content management and process automation platform and the Karmak Fusion business management system, which should assist greatly with enhanced productivity, agility, and increased cost savings. DocStar ECM captures and automatically processes content from multiple inbound sources, including existing document scanners, multi-function copiers and Karmak Fusion screens. As needed, documents are automatically routed for validation/matching workflows and approvals, resulting
Topic

Complete Design & Packaging chooses Esko software for workflow efficiency boost

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Leading full-service packaging provider, Complete Design Packaging (CDP), has invested in dynamic automation software from Esko, bringing harmony to the company’s workflow in response to growing prepress demands. After investing in hardware, including the Esko Kongsberg C64 digital cutting table, to handle complex print runs with quality and consistency, CDP, based in Concord, North Carolina, recognised the need to add new software technology to its assembly of tools. "The additional

Today's Hacked!

Hacked!

10/10/2024

Sponsored by

Recent Hacking Incidents and Cybersecurity Concerns

Hackers Claim 'Catastrophic' Internet Archive Attack -

  • Hackers have attacked the Internet Archive, resulting in severe disruptions.
  • The Wayback Machine is currently inaccessible due to the breach.
  • Details of the hack's impact are still being investigated by cybersecurity teams. Read more

Internet History Hacked, Wayback Machine Down—31 Million Passwords Stolen

  • A massive cyberattack has compromised 31 million user accounts of the Internet Archive.
  • Hackers targeted the Wayback Machine, potentially affecting historical web data.
  • User data, including emails and hashed passwords, was stolen in the breach. Read more

Tickets Stolen From Hacked Accounts

  • Increasing reports of ticket scams involving hacked accounts.
  • Victims only realize their tickets are stolen when attempting entry to events.
  • This scam highlights growing security concerns for online ticket sales. Read more

Internet Archive Breach Exposes 31 Million Users

  • 31 million user accounts have been compromised in the Internet Archive hack.
  • The attack targeted the Wayback Machine, leaking sensitive user data.
  • Efforts are underway to contain the damage as the website struggles to remain online. Read more

Fidelity Data Breach Exposed Info of 77,000 Clients

  • A recent hack exposed personal data of 77,000 Fidelity clients.
  • The breach did not grant direct access to users' financial accounts.
  • Fidelity is addressing the incident, ensuring no further risk to client information. Read more

Hacked again — 20-year-old PC to the rescue

  • A humorous account of a writer’s struggles with a hacked system.
  • A 20-year-old PC unexpectedly came to the rescue amidst the chaos.
  • The column offers a lighthearted take on modern tech frustrations. Read more

Internet Archive Hacked, Data Breach Impacts 31 Million Users -

  • The Internet Archive suffered a significant data breach affecting 31 million users.
  • Usernames, emails, and encrypted passwords were stolen in the attack.
  • The incident has raised alarms regarding the security of large-scale web archives. Read more

-=Stay Safe=-

Dx Notes for the Week

2nd Week of October 2024

Sponsored by

Digital Transformation in the Offshore Energy Industry

  • Highlights key innovations showcased at the Offshore Technology Conference (OTC) in Houston.
  • Focuses on how digital transformation is reshaping the offshore energy sector for greater efficiency.

Unlocking digital transformation with the enterprise browser

  • Discusses how enterprise browsers are playing a crucial role in advancing digital transformation.
  • Provides insights on enhancing business operations and security through browser-based solutions.

From Transformation to Disruption: Leveraging Advanced Capabilities

  • Explores how CEOs are pushing for disruptive business models through advanced digital capabilities.
  • Focuses on the strategic expectations of digital transformation's impact across industries.

Empowering Frontline Workers: The Nexus of Digital Transformation and Industrial DataOps

  • Emphasizes the importance of empowering frontline workers through digital transformation and DataOps.
  • Highlights how post-pandemic challenges are accelerating digital adoption in industrial sectors.

If government is serious about digital transformation and AI, it needs a fundamental shift in mindset

  • Calls for a mindset shift in government to effectively implement digital transformation and AI.
  • Stresses the importance of integrating evaluation and budgeting into digital projects for success. Read more

B2B's digital transformation: mimicking the B2C experience

  • Examines how B2B businesses are adopting personalization and omnichannel strategies similar to B2C.
  • Highlights the evolving customer demands driving digital transformation in the B2B space.

Small business owners facing challenges on succession, digital transformation

  • Reports on the struggles small businesses face with succession planning and lagging digital efforts.
  • Discusses the impact these challenges have on business continuity and transition success.

Unlocking innovation: modernizing government digital services

  • Discusses the role of cybersecurity in successful government digital transformation projects.
  • Focuses on modernizing public services through innovative digital strategies

Generative AI isn't just about technology; it's about business transformation

  • Explores how generative AI is driving business transformation beyond just technological advancements.
  • Emphasizes IBM's role in helping businesses achieve reliable transformation using AI.

ONE Record: Driving Digital Transformation in the Air Cargo Industry | Connected Aviation Today

  • Focuses on how the air cargo industry is adopting digital transformation to enhance visibility and efficiency.
  • Discusses the adoption of new technologies for better cargo tracking and logistics management.

DigitalTransformationTalk: Industry AI – What you need to know |

  • Kevin Crane hosts an insightful discussion on AI’s impact on industry with expert guests from Baker Tilly and Service Industries.
  • Highlights key AI trends and practical considerations for digital transformation in various sectors.

The race to assure our digital experience

  • Focuses on the unsung heroes driving digital transformation and global connectivity behind the scenes.
  • Discusses the crucial role of infrastructure transformation in enhancing digital experiences.

How digital innovation is reshaping Middle East healthcare

  • Examines how digital transformation is revolutionizing healthcare in Gulf Cooperation Council countries.
  • Discusses the significant improvements in health outcomes driven by technological advancements.

Defense Digital Acquisition: Today and the Future

  • Reviews the Navy's Digital Systems Engineering Transformation Strategy, focusing on advanced technological tools.
  • Explores the future of digital acquisition and defense transformation.

Cornerstone: Digital Transformation Agility

  • Cornerstone’s Chief Digital and Information Officer, Deepika Rayala, shares insights into the company's high-stakes digital transformation.
  • Focuses on the agility needed for digital success in a fast-paced business environment.

Analysing the role of data centres in the Middle East's Digital Transformation strategy

  • Discusses the significance of digital infrastructure in achieving the UAE’s Vision 2021 and Saudi Arabia’s Vision 2030.
  • Highlights the role of data centers in powering digital transformation across the region.

Podcast: How small wins drive digital transformation growth at your plant

  • Focuses on the importance of incremental wins in fostering successful digital transformation in manufacturing.
  • Provides strategies for adopting new technologies while balancing operational pressures.

Bank's Digital Transformation Journey & Strategy

  • Discusses how banks are leveraging digital transformation to meet evolving customer needs and remain competitive.
  • Highlights the role of generative AI in creating new value within financial institutions.

Understanding the Uneven Impacts of Digital Transformation | ISEAS-Yusof Ishak Institute

  • Op-ed explores the varying impacts of digital transformation on different sectors and regions.
  • Provides insights on how digital technologies are affecting economies unevenly.

The Digital Transformation: A Tale of Two Worlds

  • Discusses the importance of ensuring technology benefits everyone, not just a select few.
  • Highlights the global effort required to harness digital transformation for inclusive development.
  • Examines potential challenges and solutions for equitable access to technology.

Data in digital transformation – PEX Network

  • Explores the role of data in driving digital transformation across large organizations.
  • Emphasizes the importance of data-driven decision-making to maximize investment in new technologies.
  • Highlights how organizations can unlock the full potential of their digital investments with proper data management.

How retailers can stay ahead in the age of digital transformation

  • Examines how remote access solutions are becoming essential for modern retailers.
  • Focuses on the importance of integrating digital tools to enhance customer experience and business efficiency.
  • Provides strategies for retailers to stay competitive in the rapidly evolving digital landscape.

Embrace Tomorrow Today

Today's Hacked!

Hacked!

10/8/2024

Sponsored by

Recent Hacking Incidents and Cybersecurity Concerns

"America's largest water utility hacked as US infrastructure targeted"

  • American Water Works, the largest water utility in the U.S., confirmed a cyberattack amid growing concerns over infrastructure vulnerabilities, reportedly linked to China.
  • The hack was intended to incite public panic and disrupt services across 14 million customers.
  • Link to article

"AI Companion Site Hacked, Data Reveals Users Trying To Simulate Child Abuse"

  • Disturbing data was exposed from a hack on Muah.ai, revealing that some users were attempting to create AI-generated content related to child abuse.
  • The platform is now under scrutiny for the kinds of interactions it allows.
  • Link to article

"Credit monitoring and supply chain risk company hacked"

  • CreditRiskMonitor, a credit monitoring and risk analysis firm, was hacked, but no group has claimed responsibility for the breach as of yet.
  • Investigators are still piecing together how the hack occurred and its potential impacts on clients.
  • Link to article

"Millions of Vehicles Could Be Hacked and Tracked Thanks to a Simple Website Bug"

  • A small group of hackers revealed a flaw in a vehicle tracking website that could potentially be used to track and hack millions of vehicles.
  • The discovery highlights the vulnerability of connected car technologies.
  • Link to article

"Verizon, AT&T, Lumen among telcos hacked by Chinese group: Reports"

  • Chinese hacking group Salt Typhoon infiltrated multiple U.S. telecom providers, raising national security concerns due to potential espionage and data theft.
  • This is part of a larger campaign targeting U.S. communication infrastructure.
  • Link to article

"AT&T And Verizon Were Allegedly Hacked By A Chinese Hacking Group, And The Breach..."

  • Allegations have surfaced that AT&T and Verizon were hacked by the Chinese hacking group Salt Typhoon, exposing major security flaws in their systems.
  • The breach has triggered investigations to assess the full extent of the damage.
  • Link to article

"Why Tho? Is my friend really hawking Bitcoin on Facebook, or has she been hacked?"

  • A humorous yet concerning investigation into whether a Facebook account has been hacked after it started promoting Bitcoin scams.
  • The article emphasizes common signs of a compromised social media account.
  • Link to article

"All it takes is one click, and your social media account can be hacked"

  • A resident in Frazier Park fell victim to a Facebook hack, leading to a $1500 scam. The article provides tips from the local sheriff’s office on how to prevent similar hacks.
  • Link to article

Vermilion Parish Schools Hacked; Outside Expert Hired to Investigate

  • Vermilion Parish schools have become victims of a cyberattack, prompting an ongoing investigation.
  • An outside cybersecurity expert has been brought in to assess the breach and its potential impacts.
  • Discover how the school system is responding to secure its data and restore operations.
    Read more: Vermilion Parish Schools Cyberattack

National Security Agency Investigates Chinese Hack of 3 Telecommunications Companies

  • The NSA is investigating a cyberattack on three U.S. telecom companies, allegedly linked to Chinese state-sponsored hackers.
  • Learn more about the hacking methods believed to be used by the malicious actors involved.
  • Insights into the NSA's ongoing investigation to mitigate damage and secure critical infrastructure.
    Read more: NSA Investigates Chinese Telecom Hack

'Chinese Hacking Threat': A Farce of U.S. Smear Tactics Against China

  • Global Times counters allegations of Chinese state-sponsored hacking, accusing the U.S. of leading smear campaigns.
  • The article references the 2013 PRISM scandal, accusing the U.S. of being the largest "hacker empire."
  • Explore the geopolitical implications of these hacking accusations between the U.S. and China.
    Read more: Chinese Hacking Threat Response

-=Stay Safe=-

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