see attached
MFP Copier Blog
RFI for IT Services
see attached files
Lead for Hardware & IT Services
see attached
The Eight Must-Have Traits for Today’s Copier Sales Rep
The Eight Must-Have Traits for Today’s Copier Sales Rep
Ever-evolving is the world of office technology, being a successful copier sales rep takes more than just knowing your product. It's about building relationships, solving problems, and staying ahead of the curve. Here are eight key traits every top-performing copier rep should have to stand out in a competitive market.
1. Knowledge is Power
You can't sell what you don’t understand. Copier reps need to be tech-savvy and up-to-date on the latest models, firmware updates, and cloud services. Your clients rely on you to make sense of the technical jargon and offer solutions that fit their workflow.
Who has a better chance of winning? The rep that knows little about the devices and solutions they sell or the rep that eats, sleeps and breaths their devices and services?
2. Listening Like a Pro
It’s easy to pitch features and specs, but the real magic happens when you listen to your customer’s needs. The best reps don’t just sell; they solve problems. Whether it's a cost-saving initiative or workflow automation, listen first, pitch second.
Believe it or not, there are certain magic words you can say that can help you secure the order. The words are no brainers to pick up on, however if you're not listening those words will pass you by.
3. Problem Solving Skills
Office tech can be overwhelming for end-users. A copier rep worth their salt knows how to make complex systems simple and can troubleshoot issues without breaking a sweat. Your ability to resolve pain points quickly will make you indispensable.
To address a client's pain points, you first need to uncover them. Not every client will openly share their challenges, but by being persistent and asking thoughtful discovery questions, you'll eventually find the key to their needs
4. Persistence Pays Off
Let’s be real—copier sales aren’t always smooth. There will be closed doors, cold shoulders, and deals that feel like they're slipping away. But persistence, when done tactfully, is key. Follow up without being pushy and always be ready to offer value in every interaction.
Sometimes a thoughtful email or voice mail messages means everything. Like these.
- hope you're having a great day
- how is your summer going?
- did you have a chance to get outside today, it's awesome
5. Adaptability is Key
The world of office technology isn’t what it was 10, 5, or even 2 years ago. The shift to cloud-based solutions and digital transformation means copier reps need to evolve. Being adaptable and open to change will keep you ahead of the competition and relevant to your clients.
Change is good, there is not need to be like everyone else. Be different, be creative and ask if you don't know the answer.
6. A Customer-First Mentality
Long gone are the days when copier reps were just about selling hardware. Today, it's about partnerships. The reps who succeed are the ones who take a customer-first approach, offering long-term solutions rather than quick fixes.
Find something that you have in common with your client. Use your eyes and ears to find out what that might be. People truly love sharing things with others. Instead of pitching your services ask the client how are things are going with their business. Then lead into what's working and not working, once you've completed this the client will view you in a better light.
7. Strong Communication Skills
You might know everything about the latest multi-function printer, but if you can’t communicate that clearly, it won’t matter. Whether you're delivering a pitch or troubleshooting over the phone, the best copier reps communicate with confidence and clarity.
Use stories from your accounts that have experienced similar issues or pain points. Lead the client through the process of how you and your company succeeded in helping those clients.
8. Tenacity with Integrity
There’s a fine line between being persistent and being pushy. The best reps know how to be tenacious without compromising their integrity. Always keep the customer’s best interest in mind and deliver on what you promise. Over time, this will build trust and long-lasting relationships.
Don't be a BS artist. If you don't know and answer then state that to the client and tell them you will get back to them. No one is perfect and knows all. Treat your client how you would want to be treated when ordering a product or service.
Words of Wisdom
To succeed in today’s competitive market, copier reps need to go beyond selling features and focus on delivering solutions. By honing these eight traits, you’ll be well on your way to becoming a trusted advisor and the go-to expert for your clients.
The life of sales is a roller coaster ride; one moment you're riding high, and the next, you're struggling to keep up. Currently, I have around thirty opportunities in my pipeline over a span of sixty days, totaling more than $300K. Unfortunately, they're all stalled for various reasons. In my recent podcast/video-cast (Ask Us Anything), I discussed the dilemma of a salesperson when all opportunities hit a roadblock. The answer is straightforward: GO OUT AND FIND MORE!
The Good, the bad and the ugly
This Week in the Copier Industry 10 Years Ago
This Week in the Copier Industry Ten Years Ago
Second Week of October 2014
Real Copier Sales (10 Years Ago)
Persistence and long-term thinking
Most sales people give up way too soon and too easily. Statistics by companies that track firms’ data show that most sales people will give up after three attempts, while most sales happen at five or more tries. This is true at the prospecting, discovery and closing stages. Consistently successful sales people take a long-term view of the pipeline, planning and related activities. They understand that the buying cycle unfolds differently than the sales process, and make adjustments to their pace and execution......more here
Check Out These Great Copier Threads from Ten Years Ago This Week
Konica Minolta and Hyland Software Expand Strategic Alliance Internationally
Konica Minolta Launches Managed Content Services
5 Reasons Why You Should Dump Ricoh Wide Format Business
New Ricoh Meeting Room Services help companies improve the way they manage their workspace
Contex Americas Appoints Shea Vara to Director of Channel Sales
My Top Ten Copy Machines of All Time #3
Océ South Africa announces availability of new small but scalable light production press
An Acquisition Success Story: Copier Companies Move Into the MSP Space
Re: 5 Reasons Why You Should Dump Ricoh Wide Format Business
The eight qualities you want in a sales rep
Ricoh Wide Format Roll Feeders
Re: Océ South Africa announces availability of new small but scalable light production press
Rick Broucek
Re: New Ricoh Pro C7100x (Video)– a new dawn for graphic arts specialists and print rooms
Re: 5 Reasons Why You Should Dump Ricoh Wide Format Business
Re: 5 Reasons Why You Should Dump Ricoh Wide Format Business
Chuckt528
Pickle
Back Up Disaster Recover "Are You Selling It"
Sign Works Purchases First Agfa Anapurna M3200 RTR Wide-Format Printer Sold in North America
Re: Contex Americas Appoints Shea Vara to Director of Channel Sales
Christopher Hudak
jflan
jalger1
Re: 5 Reasons Why I hate My Comp Plan!!
5 Reasons Why I hate My Comp Plan!!
phieagles53622
KVP
CopE
Re: 5 Reasons Why I hate My Comp Plan!!
Beyond the Breach: General Data Management Considerations
PPDM Invalid Index Error
EarthLink Launches Enhanced PCI Compliance Solutions™ at Gartner Symposium/ITxpo
Docassist Announces New Automated Data Entry Features to Enhance its Integration with Intacct
Revolutionize Your Sales and Break Free from Complacency!
As we get started, reflect upon this quote from A.J. McLean,
"You have to become comfortable in the uncomfortableness."
Will you allow discomfort to become your sales catalyst?
Depending on viewpoints, discomfort can lead to breakthroughs, whether in relationships, your career, or in self-awareness.
Becoming comfortable with being uncomfortable is a critical skill to develop that will lead to profound growth.
When you wrap your arms around discomfort, you open the doors to new experiences, enhance your resilience, and ultimately become a more adaptable and confident individual.
You must remember, every step into the unknown is a huge step toward becoming the best version of yourself.
This then begs the question... Are you willing to change your relationship with change?
Are you willing to strive to find ease or familiarity in situations that might initially feel uncomfortable (like learning how to consistently prospect again)?
In today’s rapidly changing world, you can no longer run away from change.
Allow me to set the stage... Settling, complacency, contentment, relaxation, peacefulness; it's out there right now, and it's hiding in the closet of many sales departments.
Lurking in the dark shadows of success and camouflaged where one least expects to find it, there's a great balancing act of excuses.
Excuses... It's become the silent business killer, ambushing and striking without warning.
It can bring even the biggest and brightest salespeople (leaders, you do not get a pass at this one as well) to their knees. What's this hidden terror? Becoming comfortable.
Comfortability, it strikes with extreme precision. It happens, so please don't kid yourself.
Becoming comfortable, it's a ruthless disease. It doesn't care how long you've been in sales or what day of the week it is. It cares only of the cold, timid and weak-minded.
Truth be told, while many of you seem content on getting by and blending in with all the other empty suits, a true sales professional is not. They have meticulously rewritten the sales playbook.
Calvin Coolidge once said,
“All growth depends upon activity. There is no development physically or intellectually without effort, and effort means work.”
Think about change... Growth doesn’t happen passively; it requires taking action.
Whether in academics, personal life, or your sales career, effort is the driving force behind progress.
Consistent effort cultivates discipline. This becomes essential for achieving long-term goals and creating sales sustainability.
Let's pause for a moment... I ask you to think back to your childhood... I'm quite sure that you embraced learning, correct? You embraced change, correct? You figured out the things that allowed you to grow.
So... Why as adults do many find it difficult to embrace change?
Why do so many in sales take the road most traveled?
Why are so many in sales seeking out the "sales success magic pill", instead of just doing the work?
What many fail to realize is throughout our lives we will continue to have growing pains, whether they be emotional, mental or spiritual, there will always be forms of discomfort.
However, as we get older, this discomfort now becomes our choice. We can avoid it, endure it, or embrace it.
Let's face it, our brains are hardwired to avoid pain, we often choose to avoid discomforts rather than embrace them. This results in our personal and professional growth becoming stunted.
You can either be comfortable and stagnate or stretch yourself to become uncomfortable and grow.
Discomfort is a stimulant for growth. It forces you to change, stretch, and adapt. In an ever-changing business world, I encourage you to embrace discomfort.
Become purposeful about doing things to push yourself outside of your limits.
Difficulty helps you to grow, and this is what sales professionals do better than sales reps.
If you desire long-term success and sustainability, you must stop avoiding the hard stuff.
To become more means you must create new perspectives, acquire new skills and push the boundaries.
Learning to become comfortable with discomfort is one of the most important skills you can ever have to live a truly fulfilling personal and professional life.
Repetition fuels growth and expands your comfort boundaries.
How many things you once deemed uncomfortable, you now accept without giving it much thought?
Have you become too comfortable to be pushed or do you feel you can't be bothered to make the necessary change to improve?
I love this quote courtesy of Craig Groeschel,
"If you change your behavior but do not change your heart, the behavior will come back."
Changing your behavior without addressing your underlying beliefs may get you some temporary results. However, when faced with stress or temptation, your old habits may resurface if your heart hasn’t shifted.
What's in your heart when it comes to change? Are you willing to do the work?
THE SALES CRISIS
Vince Lombardi once said,
"If you'll not settle for anything less than your best, you will be amazed at what you can accomplish in your lives."
Your first mirror moment:
- What are you willing to do right now to become a better salesperson?
I thoroughly enjoyed reading Michael Easter's book, "The Comfort Crisis, Embrace Discomfort To Reclaim Your Wild, Happy, Healthy Self"
Early in the book, Michael says,
"Most people today rarely step outside their comfort zones. We are living progressively sheltered, sterile, temperature-controlled, overfed, under-challenged, safety-netted lives."
Let's have some fun with the above mentioned quote and tie this right back to sales...
How many salespeople are living progressively sheltered lives as they are being overfed lead after lead, being under-challenged and coddled by their managers inside their safety-netted environments?
Have managers and sales leaders become just as comfortable as salespeople? I will leave this one for your imagination.
When it comes to comfort, Michael Easter went on to say,
"Today's comfort is tomorrow's discomfort. This leads to a new level of what's consider comfortable."
The things you've accumulated up to this point in your life fit quite nicely into your comfort zone. The car you drive, the home you live in, and the income you make. You've already acquired it, so you don’t need to stretch your zone to make it a reality.
It's safe to say you'd like to make more money this year then you did last year?
If the answer is yes, then you'd also agree that you must work a bit harder and smarter to make this happen?
Would you also agree, you must acquire new skills and knowledge to make this happen?
What got you to where you're at will not keep you where you're at, plain and simple.
Before we move on, allow me to introduce you to the law of comfortability.
Comfortability implies a state where you feel at ease, both physically and mentally.
Comfortability creates a sense of security. A sense of peacefulness. A sense of "I have arrived".
However, in Selling from the Heart fashion, the law of comfortability states, when you surround yourself with empty suits, harbor average thoughts, settle for average results, and point fingers everywhere, this all leads to an ordinary, empty fueled sales life full of mediocre existence.
What are you willing to put yourself through to become a sales professional?
Are you willing to break out of your comfort zone in a world that is rapidly changing day by day by day?
HONESTY, GET COMFORTABLE WITH IT
Thomas Jefferson once said,
"Honesty is the first chapter in the book of wisdom."
What's in your book?
Honesty encourages introspection and self-reflection. When you're honest with yourself and acknowledge the truth, your strengths and weaknesses, soon become a guide to personal growth and development.
Honesty with yourself serves as a vital foundation for trust, clarity, and self-awareness.
Cultivating honesty in your life paves the way for deeper understanding, ethical decision-making, and meaningful connections with others. Now, think of your clients.
Embrace honesty as a guiding principle, and watch how it enriches your journey toward wisdom and sales success.
Becoming honest with yourself allows you to acknowledge your limitations, confront your flaws, and seek knowledge with humility.
Your second mirror moment:
- Are you willing to commit to truthfulness?
Honesty is a huge part of embracing change. I encourage you to become radically honest with yourself. In chapter 2 of Selling from the Heart, I write about sales chaos.
Have you allowed turmoil to weave its web inside your sales career? Has chaos kept you from seeking the truth? Has chaos prevented you from increased sales growth?
If you're not honest with yourself then how can you expect to learn and grow?
When you're dishonest with yourself, you choose to see what you want to see and you brush off, ignoring what you don’t want to see. This may provide you short-term happiness but, in the end, it becomes unhealthy, destructive, and messes with your mind.
Becoming comfortable with being uncomfortable is what radical self-honesty is built upon.
I encourage you to think about this one...
How can you become radically self-honest if you struggle to deal with any discomfort in your sales life? You can’t and you're only fooling yourself.
In this hyper-competitive world of sales, those who are willing to take risks, step out of their comfort zone and create some discomfort for themselves will be those who reap the biggest rewards.
Are you willing to be one of them?
PRACTICE HONESTY
From the book, Know Honesty, by Ken Bogard and Grace Gavin,
"Honesty starts from within. It starts with you and your choices to be or not to be who you are. A willingness and courage to state who you are, what you want, and how you feel. Said another way, be your authentic self."
If you want to grow your sales, you must get honest with yourself. You must get honest with how you talk to yourself. You must get honest in a business world starving for honesty inside the sales profession.
Becoming radically honest with yourself requires you to become vulnerable.
Your third mirror moment:
- Are you willing to become vulnerable and accountable to yourself?
If you’re consistently nurturing your mindset with positivity vitamins, you soon start to build up a tolerance against negative thoughts, procrastination, self-doubt, and insecurities.
This helps you to dismantle the stranglehold of comfort.
Becoming radically honest with yourself can be painful but massively rewarding.
When honesty collides with your willingness to change, there's no stopping your growth.
I encourage you to build the confidence and believability in your abilities. I challenge you to get radically honest and hold yourself accountable.
- Seek to become an expert in your field of work
- Constantly crave feedback on YOU
- Set goals and create a business plan
- Never ever stop learning
- Seek out a coach or mentor
If you want something that you've never had, then you must be willing to do something that you've never done.
SQUASH COMFORTABLENESS, GROW SALES
John C. Maxwell once said:
“People are like rubber bands, they are most effective when they are stretched.”
Rubber bands function best when stretched. People often thrive and perform at their best when they encounter challenges that push their limits. Are you one of those people who thrive when stretched?
Stretching yourself represents growth. Stretching is challenging. Stretching helps you to develop new skills, resiliency, and confidence.
Are you willing to stretch yourself out of your comfort zone?
If so, imagine how this could revolutionize your results:
- The new sales doors you could you open.
- The new sales opportunities you could you experience.
- The new relationships you could develop.
How would all of this make you feel?
Are you willing to take massive action?
SALES PROFESSIONALS ARE NEVER COMFORTABLE
A true sales professional is always sales hungry. They are life-long learners.
Sales professionals are educators. You can't become an educator without being a student first.
You must gain a thirst for new knowledge. You must stay up to date on new developments, always looking for trends and changes before they happen.
Getting uncomfortable, it's okay. Show up every day and be present. Sit with the discomfort.
To quote Craig Groeschel,
"You can make excuses or you can make progress but you can't make both."
The choice between making excuses and making progress is quite clear... If you want to achieve your goals and grow into a sales professional, then you must commit to taking massive amounts of action rather than deflecting responsibility.
Acknowledge discomfort. Shake hands with it, get used to it, and welcome it on the journey to betterment.
It's often in these moments of challenge that we have the opportunity to learn about ourselves, our limits, and our potential for growth.
Everyone's journey is unique and different. What works for one person may not work the same way for another.
It's important to approach discomfort with self-awareness, a supportive mindset, a willingness to adapt your approach if needed and a tight inner circle to guide you.
It becomes impossible to grow if you're constantly carrying your own dead sales weight of years past.
Way too many are living in yesteryear. You will consistently struggle with the mentality of "that's the way I've always done it."
As we bring our time together to a close, I ask you to think about the following questions...
- Am I reaching my sales potential?
- How do I rise up and rise to the top in sales?
- What will I commit to doing today which will enable me to grow and flourish tomorrow?
Comfort will always stunt your sales growth.
Ann Latham - Queen of Clarity is the founder and president of Uncommon Clarity, Inc., where she specializes in strategic planning, decision-making, and process improvement. With over 20 years of experience, Ann has worked with Fortune 500 companies, non-profits, and government agencies, helping them enhance productivity and achieve sustainable growth. A recognized thought leader, Ann’s work has been featured in major publications. She holds a degree from Tufts University and is an expert in guiding organizations to achieve clarity and alignment in their operations.
SHOW SUMMARY
In this episode of the Selling From the Heart podcast, we're joined by Ann Latham to explore how clarity can transform both sales and organizational effectiveness. Ann shares insights from her extensive experience in strategic planning and decision-making, emphasizing the importance of clear objectives and disciplined processes. She highlights how disclarity and the lack of defined decision-making procedures can stall sales deals and derail organizational success. Ann advocates for sales professionals to embrace clarity in their approach, helping clients solve their problems and make confident decisions. Larry and Darrell also promote Ann’s book, The Power of Clarity, as a resource for anyone looking to enhance communication, productivity, and decision-making in their business.
KEY TAKEAWAYS
Clarity in Decision-Making: A disciplined decision-making process that includes clear objectives and defined criteria is crucial for moving forward effectively.
Enhancing Productivity: Clarity improves communication, alignment, and overall productivity within teams and organizations.
Involvement of Key Decision Makers: Engage all key stakeholders from the beginning to avoid stalls and misalignment later in the decision-making process.
Addressing Risks: Identifying potential risks upfront is an important step that is often overlooked in decision-making.
Common Sense, Uncommonly Applied: Despite the importance of clarity, it’s often not implemented effectively in organizations.
Sales Professionals' Role: Sales professionals can guide clients through a clear decision-making process to ensure smoother and faster deal progress.
Process Clarity: Clearly defining the steps in decision-making helps reduce misunderstandings and streamlines actions.
QUOTES TO REMEMBER
"The key is to focus on understanding what people’s problems are and helping them solve those problems more effectively." — Ann Latham
"Bringing a disciplined process to any decision helps get everyone on the same page." — Ann Latham
"When you think about sales, unleash true sales potential by guiding with clarity—it’s an incredible gift." — Darrell Amy
"Everyone come together and agree on what ‘good’ looks like." — Larry Levine
WHY YOU NEED TO LISTEN:
This episode is packed with practical strategies to help you incorporate clarity into both your sales approach and your organizational processes. If you’re a sales professional or leader looking to improve decision-making, enhance productivity, and ensure long-term success, Ann Latham’s insights will guide you on the path to achieving clarity and confidence in every decision.
CONNECT WITH ANN LATHAM:
LinkedIn: / annlathamuncommonclarity
📌FOLLOW THE CONVERSATION
Learn more about Darrell and Larry:
➡️Darrell's LinkedIn: / darrellamy
➡️Larry's LinkedIn: / larrylevine1992
➡️Website: https://www.sellingfromtheheart.net/
📕Get the Game-Changing Book That Will Boost Your Sales... While Protecting Your Relationships and Reputation! Now available for shipping at Barnes & Noble! Discover more: https://sellinginaposttrustworld.com
📕Order the rerelease of Selling from the Heart today: https://www.barnesandnoble.com/w/sell...
🔔 Never miss an episode—SUBSCRIBE to our YouTube channel:
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📫Click for your Daily Dose of Inspiration:
This Week in the Copier Industry 5 Years Ago
This Week in the Copier Industry 5 Years Ago
Second Week of October 2019
Real Copier Sales
The flat rate plan is not going to be just for copiers/MFPs. It's going to essentially be a "smart office" bundle offered at a flat monthly rate. The bundle will include a Sharp MFP, an interactive display, a server, and Sharp's new Synappx software. Details/pricing are not yet confirmed. ...more here
Threads from 5 Years Ago This Week
Konica Minolta Awarded NASPO ValuePoint Contract For MFDs and Managed Print Services
Konica Minolta Awards Top Performing Channel Partners at its 2019 Dealer Summit
Konica Minolta Shares New Workplace of the Future Strategies at Dealer Summit
KONICA MINOLTA PARTNERS WITH MARCO TO PROVIDE UW-STOUT IN-KIND DIGITAL PRESS, SUPPORT SERVICES
Ricoh’s productive high quality Pro™ L5160 large format printer celebrates Buyers Lab Award
Ricoh and Heidelberg join forces to give back and raise awareness at PRINTING United
Ricoh scoops BLI PaceSetter award for Intelligent MFPs
Epson Partners with TEKLYNX on Development of Native Printer Drivers for New ColorWorks C6000-Series On-Demand Color Label Printers
Canon U.S.A. Receives U.S. EPA 2019 SmartWay® Excellence Award
Canon Check Scanner Solutions Combine Atris Teller Capture Process to Streamline Workflow for Citizens Bank of Florida
Ricoh Australia Partners with Nintex For Smart Process Collaboration
Ricoh Renews Multi-Year Partnership Agreement with Association of School Business Administrators
Ricoh Group Moves Regional Commercial Hub to Silicon Park in Dubai Silicon Oasis
Wide Format for AEC Market & New Features I Would Like to See
Color-Logic to Focus on Brand Empowerment at Printing United 2019 in Dallas
Roland DGA Expands Award-Winning TrueVIS Wide-Format Printer/Cutter Lineup with New Value-Packed SG2 Series
Time for new copiers?
Martin Bachant Named President of Xerox Canada Ltd.
Ricoh's Pro L5160 Large Format Printer Receives 2020 Pick Award
Re: Canon new A4 b/w models
RJ Young Donates Portion of Sales to St. Jude Children's Research Hospital
Xerox gives details on CMYK Plus option
CloudJumper Expands MSP Sales Organization as Windows Virtual Desktop Gains Attention in the Channel
FUJIFILM CHANGING THE DYNAMICS OF PRINT, DEBUTING INNOVATIVE INKJET SOLUTIONS AT PRINTING UNITED
Re: Talk track from Sharp Dealer Event
Re: Talk track from Sharp Dealer Event
Latest Color-Logic Case Study Shows How Wallace Carlson Makes a Difference
Kodak Alaris Unveils New Developer Program and Partner Portal to Expand Revenue Opportunities for The Channel
EFI Fiery FreeForm Create Receives Red Hot Technology Vanguard Breakthrough Award
Attention Sales World... Stop Being Empty Suits
DocStar and Karmak Extend Strategic Partnership to Streamline Information Management for Commercial Transportation Dealerships
Complete Design & Packaging chooses Esko software for workflow efficiency boost
Lead for ManagedIT Services
see attached
Dx Notes for the Week
2nd Week of October 2024
Sponsored by
Digital Transformation in the Offshore Energy Industry
- Highlights key innovations showcased at the Offshore Technology Conference (OTC) in Houston.
- Focuses on how digital transformation is reshaping the offshore energy sector for greater efficiency.
Unlocking digital transformation with the enterprise browser
- Discusses how enterprise browsers are playing a crucial role in advancing digital transformation.
- Provides insights on enhancing business operations and security through browser-based solutions.
From Transformation to Disruption: Leveraging Advanced Capabilities
- Explores how CEOs are pushing for disruptive business models through advanced digital capabilities.
- Focuses on the strategic expectations of digital transformation's impact across industries.
Empowering Frontline Workers: The Nexus of Digital Transformation and Industrial DataOps
- Emphasizes the importance of empowering frontline workers through digital transformation and DataOps.
- Highlights how post-pandemic challenges are accelerating digital adoption in industrial sectors.
If government is serious about digital transformation and AI, it needs a fundamental shift in mindset
- Calls for a mindset shift in government to effectively implement digital transformation and AI.
- Stresses the importance of integrating evaluation and budgeting into digital projects for success. Read more
B2B's digital transformation: mimicking the B2C experience
- Examines how B2B businesses are adopting personalization and omnichannel strategies similar to B2C.
- Highlights the evolving customer demands driving digital transformation in the B2B space.
Small business owners facing challenges on succession, digital transformation
- Reports on the struggles small businesses face with succession planning and lagging digital efforts.
- Discusses the impact these challenges have on business continuity and transition success.
Unlocking innovation: modernizing government digital services
- Discusses the role of cybersecurity in successful government digital transformation projects.
- Focuses on modernizing public services through innovative digital strategies
Generative AI isn't just about technology; it's about business transformation
- Explores how generative AI is driving business transformation beyond just technological advancements.
- Emphasizes IBM's role in helping businesses achieve reliable transformation using AI.
ONE Record: Driving Digital Transformation in the Air Cargo Industry | Connected Aviation Today
- Focuses on how the air cargo industry is adopting digital transformation to enhance visibility and efficiency.
- Discusses the adoption of new technologies for better cargo tracking and logistics management.
The Digital Transformation: A Tale of Two Worlds
- Discusses the importance of ensuring technology benefits everyone, not just a select few.
- Highlights the global effort required to harness digital transformation for inclusive development.
- Examines potential challenges and solutions for equitable access to technology.
Data in digital transformation – PEX Network
- Explores the role of data in driving digital transformation across large organizations.
- Emphasizes the importance of data-driven decision-making to maximize investment in new technologies.
- Highlights how organizations can unlock the full potential of their digital investments with proper data management.
How retailers can stay ahead in the age of digital transformation
- Examines how remote access solutions are becoming essential for modern retailers.
- Focuses on the importance of integrating digital tools to enhance customer experience and business efficiency.
- Provides strategies for retailers to stay competitive in the rapidly evolving digital landscape.
Embrace Tomorrow Today
Ask Us Anything XXXIV "Up in Smoke"
Some manufacturer may go up in smoke in the near future, sales reps, scanning ops, solutions and more
Today's Hacked!
Hacked!
10/8/2024
Sponsored by
Recent Hacking Incidents and Cybersecurity Concerns
"America's largest water utility hacked as US infrastructure targeted"
- American Water Works, the largest water utility in the U.S., confirmed a cyberattack amid growing concerns over infrastructure vulnerabilities, reportedly linked to China.
- The hack was intended to incite public panic and disrupt services across 14 million customers.
- Link to article
"AI Companion Site Hacked, Data Reveals Users Trying To Simulate Child Abuse"
- Disturbing data was exposed from a hack on Muah.ai, revealing that some users were attempting to create AI-generated content related to child abuse.
- The platform is now under scrutiny for the kinds of interactions it allows.
- Link to article
"Credit monitoring and supply chain risk company hacked"
- CreditRiskMonitor, a credit monitoring and risk analysis firm, was hacked, but no group has claimed responsibility for the breach as of yet.
- Investigators are still piecing together how the hack occurred and its potential impacts on clients.
- Link to article
"Millions of Vehicles Could Be Hacked and Tracked Thanks to a Simple Website Bug"
- A small group of hackers revealed a flaw in a vehicle tracking website that could potentially be used to track and hack millions of vehicles.
- The discovery highlights the vulnerability of connected car technologies.
- Link to article
"Verizon, AT&T, Lumen among telcos hacked by Chinese group: Reports"
- Chinese hacking group Salt Typhoon infiltrated multiple U.S. telecom providers, raising national security concerns due to potential espionage and data theft.
- This is part of a larger campaign targeting U.S. communication infrastructure.
- Link to article
"AT&T And Verizon Were Allegedly Hacked By A Chinese Hacking Group, And The Breach..."
- Allegations have surfaced that AT&T and Verizon were hacked by the Chinese hacking group Salt Typhoon, exposing major security flaws in their systems.
- The breach has triggered investigations to assess the full extent of the damage.
- Link to article
"Why Tho? Is my friend really hawking Bitcoin on Facebook, or has she been hacked?"
- A humorous yet concerning investigation into whether a Facebook account has been hacked after it started promoting Bitcoin scams.
- The article emphasizes common signs of a compromised social media account.
- Link to article
"All it takes is one click, and your social media account can be hacked"
- A resident in Frazier Park fell victim to a Facebook hack, leading to a $1500 scam. The article provides tips from the local sheriff’s office on how to prevent similar hacks.
- Link to article
Vermilion Parish Schools Hacked; Outside Expert Hired to Investigate
- Vermilion Parish schools have become victims of a cyberattack, prompting an ongoing investigation.
- An outside cybersecurity expert has been brought in to assess the breach and its potential impacts.
- Discover how the school system is responding to secure its data and restore operations.
Read more: Vermilion Parish Schools Cyberattack
National Security Agency Investigates Chinese Hack of 3 Telecommunications Companies
- The NSA is investigating a cyberattack on three U.S. telecom companies, allegedly linked to Chinese state-sponsored hackers.
- Learn more about the hacking methods believed to be used by the malicious actors involved.
- Insights into the NSA's ongoing investigation to mitigate damage and secure critical infrastructure.
Read more: NSA Investigates Chinese Telecom Hack
'Chinese Hacking Threat': A Farce of U.S. Smear Tactics Against China
- Global Times counters allegations of Chinese state-sponsored hacking, accusing the U.S. of leading smear campaigns.
- The article references the 2013 PRISM scandal, accusing the U.S. of being the largest "hacker empire."
- Explore the geopolitical implications of these hacking accusations between the U.S. and China.
Read more: Chinese Hacking Threat Response
-=Stay Safe=-
Lead for Two Copies
see attached file
Lead for Fleet of Copiers and MPS
see attached files