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Ditch the abbreviations in your proposal

1. IPM should be listed as image per minute
2. PPM should per pages per minute
3. CPP should be cost per page
4. CPC should be cost per click
5. DSPF should be listed as Duplex Single Feeder
6. MPS should read managed print service(s)

An acronym is a kind of abbreviation. Abbreviations can be shortened forms of any kind. For example, appt is an abbreviation of appointment, and ASAP is an abbreviation of as soon as possible. ASAP, however, also qualifies as an acronym because it is made up of the initial letters of the phrase it comes from: as soon as possible.

Keep in mind that clients and prospects do not understand our language.  Make it clear for those reading the proposal.  Many will not comprehend nor take the time to research what acronyms and abbreviations are for our industry.

Many clients and prospects will also view the use of acronyms as being lazy.  No one wants to do business with a lazy sales person.

-=Good Selling=-

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DocuWare honors Partners and their customers’ outstanding digitization projects with its NEW Digital Leaders Award

Beacon NY, November 8, 2023 – DocuWare, the leading provider of document management and workflow automation solutions, announces 17 global winners of its prestigious new Digital Leaders Award. This industry award is given to customers/winners who, according to their DocuWare Partner, represent an ECM best use case in their region.

DocuWare first selected Partners from its global network who consistently exhibited outstanding levels of expertise in the implementation of DocuWare as well as strong customer growth and retention. These Partners were in turn invited to nominate their best customer(s) for the company’s Digital Leaders Award. Nomination guidelines required that the cloud-based customers being considered for the award should use a feature such as Intelligent Indexing; have a unique integration; use DocuWare companywide or across multiple departments or exhibit tangible process and workflow improvements and revenue growths.

Today, DocuWare is excited to announce 17 winning customers who were selected from across the globe. With this new award, DocuWare honors Partners who have helped customers successfully implement and use DocuWare solutions to improve their business processes. "We are proud to recognize our valued DocuWare Partners and their customers for their unique use of our DocuWare solution. Through their handling of these digitization projects, our Partners have empowered their customers, allowing them to advance their businesses and positively impact the quality and efficiency of the work carried out by their employees," commented Max Ertl, DocuWare President. "These 17 customers are digital leaders and their DocuWare Partners are part of a new elite group within our DocuWare community."

This year's Digital Leaders Award winners from North America are:

Customer: Great Northern | Partner: James Imaging Systems

Great Northern, a leading developer and manufacturer of solutions for packaging, shipping and merchandising, has digitalized its company with the support of DocuWare Partner James Imaging Systems. With over 14 locations and plans for expansion, the company found itself grappling with exponential growth in paper documents. Adding to this problem, their Enterprise Resource Planning (ERP) systems were unable to effectively communicate with each other. The absence of efficient digital workflows resulted in an overreliance on email and intercompany folders, leading to operational bottlenecks. The introduction of DocuWare solved Great Northern’s document management challenges. The platform became the centralized digital repository for over 7 million documents. What began as the digitization of a single process soon expanded into the digitization of multiple workflow processes spanning all locations. DocuWare seamlessly integrated with their business-critical applications, allowing for enhanced cohesion and data exchange across the organization. Great Northern now enjoys instant access to their extensive document repository, productivity soared, and the organization experienced tangible cost savings. The customer was able to harness the power of digitalization to facilitate their growth without relying only on extensive staff increases.

Customer: Pacific Medical | Partner: Xerox Business Solutions

Pacific Medical, a distributor of medical equipment, prosthetics and orthotics, has embarked on a transformative digitalization journey in collaboration with Xerox Business Solutions West - Inland Business Systems. With operations in 7 states and 500 representatives, Pacific Medical used to have large warehouses full of documents. Their reliance on paper-driven processes led to inefficiencies in document processing. By implementing DocuWare, they were able to streamline operations significantly. The results were remarkable, with a 30% reduction in document processing times, and a notable improvement in billing turnaround. In addition to operational efficiencies, this digitization resulted in cost savings of over $10,000 per month, partly due to the reduction in expenses associated with storing physical file folders.

Customer: Salco Products, Inc. | Partner: Impact Networking, LLC

Salco Products, Inc., a manufacturer of plastic and metal products used in tank cars, hopper cars and plant process equipment embarked on a transformative digitalization journey in collaboration with Impact Networking, LLC. The company faced significant challenges when their document management relied on a local network where all employees had access rights. The decentralized storage made it difficult to locate essential documents, jeopardized data security and compliance requirements, and hindered the organization's ability to meet crucial deadlines. The implementation of DocuWare emerged as the transformative solution for Salco Products, Inc. By serving as a secure and highly organized digital repository, DocuWare addressed their compliance-related document storage and processing needs. This transition to a digital archive was particularly instrumental in safeguarding and streamlining the compliance audit process, a mission-critical aspect of their operations. It allowed Salco Products, Inc. to navigate the increasingly complex landscape of regulations imposed on railroad suppliers while maintaining a robust level of data security and compliance. Furthermore, DocuWare's workflow capabilities empowered the organization to significantly enhance task tracking and assignment, which led to improved operational efficiency and employees allocating more of their valuable time to their core job functions.

Congratulations to the winning customers and to their DocuWare Partners James Imaging, Xerox Business Solutions West - Inland Business Systems and Impact Networking who shaped and improved the digital processes and made their customers the digital leaders they are today. For the full list of winners, please visit our Digital Leaders Award page.

Click here to know more about DocuWare and partnerships.

TWAIN Working Group Announces ‘Lifetime Dedication to TWAIN’ Award to Jon Harju and Formation of TWAIN Advisory Council

TWAIN celebrates significant contributions of the past, present and future with new award and Council

Raleigh, NC – November 8, 2023 – The TWAIN Working Group (TWG), a not-for-profit organization providing and fostering a universal public standard for image acquisition devices, announced today that it will award their first ‘Lifetime Dedication to TWAIN’ award to Jon Harju. Additionally, the TWAIN Working Group is announcing the formation of a new TWAIN Advisory Council.

Jon Harju has a significant history as the TWAIN Working Group Chairperson and board member. Jon spent over twenty-five years volunteering his development skills and guidance to TWAIN Classic and TWAIN Direct specifications. Jon’s longstanding participation and contributions were key to the development of these protocols.

The TWAIN Working Group is also pleased to announce the formation of the ‘TWAIN Advisory Council (TAC)’. The purpose of the TWAIN Advisory Council is to solicit feedback and direction for the Working Group from experts who are not active members. The TWAIN Advisory Council members will include past TWAIN Working Group leadership and well-respected industry leaders. Initial members include Jon Harju, Pamela Doyle, John Capurso, Priscillia Emery and Peter Bedell.

“I’m honored to receive this ‘Lifetime Dedication to TWAIN’ award. TWAIN participation has been a large part of my career and afforded me unique opportunities to meet and work with great people across the industry,” said Jon Harju. “My renewed involvement is an opportunity to give back to TWAIN, I’m excited to join the newly formed Advisory Council and work closely with the Group to assist with adoption of modern driver free, network and cloud scanning with the TWAIN Direct standard.”

“Jon Harju’s lifetime contributions to TWAIN exemplify the dedication required to embrace, advocate for, and ultimately help a non-profit organization such as TWAIN Working Group and the TWAIN standard realize wide industry acceptance,” stated Joseph Odore, TWAIN Working Group Chair. “The TWAIN Working Group is proud to recognize major contributors of the past, present and future. TWAIN’s success results from countless years of volunteer commitment from the entire TWAIN community. The TWAIN Working Group looks forward to supporting our memberships through activities such our new Lifetime Dedication award and Advisory Council. Please consider a non-profit donation or becoming a member today.”

About The TWAIN Working Group

The TWAIN Working Group, established in 1992, is a not-for-profit association of industry leaders who have gathered to create a standard that benefits the imaging industry as a whole. TWAIN's purpose is to provide and foster a universal public standard which links applications and image acquisition devices. The ongoing mission of this organization is to continue to enhance the standard to accommodate future technologies. TWAIN generates multiple opportunities for application developers and users to access information and broaden the standard; through a developer’s forum, main website and online self-certification process. Current members of the TWAIN Working Group include P3iD Technologies, Inc., ExactCODE GmbH, PFU America Inc., Kodak Alaris, InoTec – a Datawin GmbH brand, Plustek, Inc., Atalasoft, Microtek, Inc., Dynamsoft, Epson America, Inc., LEAD Technologies, Hewlett Packard and PDF Association. More information about Developers Day participation and sponsorship, PDF/R, the TWAIN API and imaging standards can be obtained at pdfraster.org, twain.org and twaindirect.org.

Ricoh, a leading provider of innovative printing solutions, recently hosted its National Dealer Meeting at the Sheraton Hotel in Denver, Colorado, under the theme "Vision Meets Action." The event was a platform for Ricoh to share exciting updates, achievements, and upcoming plans with its valued partners and dealers. Here's a recap of the key highlights from the event:

1. Remarkable Sales Growth: Ricoh kicked off the event by celebrating impressive sales figures. For the first half of the year, U.S. hardware sales witnessed a substantial 23% increase compared to the previous year. Notable growth areas included A3 color MFPs (up 103%) and A4 sales (up 196%), despite units being on backorder last year. Production print also experienced a significant uptick, rising by 113%.

2. Focus on Innovation: Ricoh unveiled plans for upcoming product launches, including a new A4 device capable of accepting 11’x17” A3 sheets from the bypass tray. Additionally, the company teased the launch of new color laser A4 devices in early 2024 and color laser A3 MFPs in 2024, featuring a hard toner lock designed to enhance profitability.

3. Technological Advancements: Ricoh provided a sneak peek into its cutting-edge production unit, the Ricoh Pro Z75 production color inkjet system. This state-of-the-art system boasts a maximum duty cycle of 1.7 million and features advanced technology such as multi drop on-demand piezo crystal print-head technology, liquid cooling for print-heads, and high-efficiency ink dryer units.

4. Strategic Business Moves: Ricoh made significant business decisions, including transferring its optical business to T Capital Partners Co., Ltd., which encompasses in-vehicle stereo cameras and projector optical lens modules manufacturing. Additionally, Ricoh became the official distributor in the U.S. for products from Scodix of The Netherlands, expanding its offerings to include digital press embellishment systems.

5. Global Recognition and Expansion: Ricoh proudly announced the milestone of shipping 15 million scanner products globally, following its acquisition of the scanner division of Fujitsu in 2022. These scanners have been installed in over 100 countries, solidifying Ricoh's global presence.

6. Awards and Recognition: The event was not just about business; Ricoh also revealed the destination for its next dealer awards trip - the beautiful Island of Malta in Europe, a token of appreciation for its hardworking dealers.

In conclusion, Ricoh's National Dealer Meeting showcased the company's commitment to innovation, growth, and strategic partnerships. As Ricoh continues to push the boundaries of technology and expand its offerings, dealers and customers alike can look forward to a future filled with cutting-edge solutions and unparalleled service.

For more updates on Ricoh's latest developments and innovations, stay tuned to their official channels and dealer networks.

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MSP, MSSP & IT Industry Notes

Sponsored by

November 5th, 2023

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

ECMSI Announces New Location in Cleveland, Ohio, Expanding Business IT Solutions Offerings

• announce the opening of its new location in Cleveland, Ohio.
• founded in 1999, is a trusted and accountable managed IT service provider delivering infrastructure IT solutions that focus on security, reliability, disaster recovery, and productivity for businesses of all industries

Dataprise Expands Nationwide Footprint with Acquisition of Colorado-based IT Service Provider PEI

• announced the acquisition of PEI, an IT services provider in Boulder, Colorado
• Dataprise is a portfolio company of Trinity Hunt Partners, a growth-oriented private equity firm
• "We are thrilled to welcome PEI into the Dataprise family. PEI's client for life commitment, three-decade track record, and mature Colorado-based IT service operations makes them the perfect fit for Dataprise as we expand our national footprint," said William Flannery, Chief Executive Officer, Dataprise

Summit 7 Invests in The Future of Classified IT Managed Services and Compliance with ...

• announce the acquisition of CSW Systems
• CSW is a provider of managed services and continuous compliance support for classified data processing facilities
• acquisition will further enable Summit 7 to provide services regarding Classified initiatives in the Department of Defense (DoD) and Intelligence Community (IC) supply chains
• Summit 7 is a nationally recognized leader in cybersecurity and compliance solutions for the Aerospace and Defense industry and corporate enterprises

Cybersecurity Notes

• Mandiant Intelligence published warning about the Volt Typhoon hacking group of China, and its “very deliberate targeting of critical infrastructure” in the U.S.
• The American Family Insurance Co, headquartered in Madison, WI, notified an unknown numbe of customers/patients that their info may have been exposed after cyber attack.
• Kwik Trip, which operates 800 convenience stores in the U.S. notified an unknown number of customers that their info may have been exposed after ransomware attack.
• The City of Philadelphia government notified an unknown number of citizens that their info may have been exposed after cyber attack.
• Okta Inc., a major security technology provider, notified an unknown number of customers that they may be at risk due to cyber attack, where hackers acquired authentication tokens.
• Public school districts are losing between $50,000 and $1 million on average after a cyber attack, according to report from U.S. GAO.
• Hopewell Area School District of Pennsylvania notified an unknown number of students of a FERPA breach caused by ransomware attack.
• Gaston College of North Carolina is facing a number of lawsuits alleging negligence after a cyber attack caused a FERPA breach exposing info on 191,000 students.
• Personal Touch Holding Home Healthcare of New York paid $350,000 to State of New York to settle allegations of negligence after patients’ PHI was exposed after cyber attack.
• Wright & Filippis Medical Equipment of Michigan paid $2.9 million to settle a lawsuit alleging negligence after a cyber attack exposed the PHI of 877,584 patients in the U.S.
• Multicare Health of Seattle, WA notified an unknown number of patients that their PHI may have been exposed after a network outage that temporarily forced hospitals to suspend surgeries and
  procedures.
• Kootenai Health of Idaho notified an unknown number of patients that their PHI may have been exposed after “EHR system disruption”
• Mirth Connect, a solution division of Nextgen EHR, announced it may be affected by a remote code execution vulnerability.

Fax solution sales to soar

Research published by Market Growth Report Inc.

• Global fax solution market size was $1.531 billion in 2022
• Will reach $2.824 billion by 2028
• CAGR of 10.73% (cumulative annual growth rate)

Canon offers new solution

Launched new imageWARE Enterprise Management Console

• Centralized, cross-enterprise network device management server-based solution
• Detects and stores information about networked printers and MFPs
• Discover devices across multiple subnets at regular intervals
• Retrieval and delivery of settings, location, system manager and DNS server
• Reboot a single device or group of devices
• Uses agent to play intermediary role in communication between the solution and devices on network
• Email alerts for device errors
• • Paper jams
  • Out of toner/ink condition
  • Service issues
• Multiple servers can be installed in different geographical locations
• Active Directory support
• Customizable user access privileges
• Customizable portal
• Detailed system logs can be exported
• SSL security standard
• Consolidate management of non-Canon network devices that comply with standard printer/MFP MIB
• Future versions of solution may offer:
  • Firmware update
  • Configuration management
  • Application management
  • Address book management
  • Credential managment
  • Profile management
  • Meter capture

Sharp/NEC launches LA Series displays for hybrid working

• launched a series of three collaboration displays
• designed to ensure the highest IT security standards while promoting productivity in hybrid meeting scenarios
• Sharp LA Series
  • Available in 65”, 75” and 86” model sizes
  • Optional SDM-L Slot
  • Meeting Launcher
  • FlatFrog Board whiteboarding software
  • AirServer

Angela Constance MSP officially opens New Workflo Solutions' headquarters

• new headquarters at Workflo House, Shairps Business Park
• Workflo Solutions, known for Managed Print, Unified Communications, IT services, Cyber Security, and Document Digitization portfolios
• invested £80,000 in the renovation of Workflo House

PFU America, Inc. Announces ScanSnap® iX1600 Receipt Edition

• announced the ScanSnap^® iX1600 Receipt Edition document imaging scanner featuring integration with Intuit^® QuickBooks^® Online
• allows for PC-less scanning to any destination, including mobile devices, folders, or popular applications such as Google Drive^®, Dropbox^®, Evernote^®, and more
• ScanSnap iX1600 for $449.99
  • 40 ppm simplex, 80 ipm duplex
  • 600 dpi
  • ADF 50 sheets
  • Wi-Fi (2.5/5GHz), USB connectivity
  • Instantly creates a variety of files, including searchable PDFs, JPEGs and editable Microsoft® Word, Excel and PowerPoint® files
  • Scan envelopes, plastic cards, folded A3 documents, and documents with sticky notes with Manual Feed mode
  • Increase efficiency and accuracy: Intelligent Invoice and Receipt processing features automatically extracts data into reviewable and editable fields

Accenture to Acquire OnProcess Technology to Enhance Supply Chain Operations Capabilities

• agreed to acquire OnProcess Technology
• OnProcess is a provider of supply chain managed services
• OnProcess specializes in reverse logistics of the after-sales process, leveraging automation, AI and data-led decision-making

Lock in on Cyber Security with ARCOA

• ARCOA, data security is a critical part of what we do
• every item received, we adhere to NIST 800-88 procedures
• strict protocols to overwrite information render all data permanently removed and unrecoverable data

Medicus IT Unveils Game Changing Service Bank™, Taking Healthcare IT Managed ...

• announces its game changing addition to its mCare™ Services line up - Service Bank™
• solution redefines how Medicus manages pre-paid services

Align Receives Best Cloud Services Provider Award in the 2023 Hedgeweek US ...

• announced it has been awarded Best Cloud Services Provider in the 2023 Hedgeweek US Awards
• annual award recognizes excellence among fund managers and service providers in the US across a wide range of categories
• Align is a global provider of technology infrastructure solutions

SmartBiz Named All-Star Managed Print Services Company Of The Year

• named All-Star Managed Print Services Company Of The Year 2023/24 by the All-Ireland Business Foundation
• SmartBiz provides a range of managed print solutions throughout the 32 counties

Biden signs executive order to regulate, label AI-generated content

• https://www.p4photel.com/topic...ai-generated-content

HP updates its dealer AMPLIFY program

At its recent dealer meeting, HP Inc. announced update to its AMPLIFY dealer rebate program

• Now consolidates all products, not just printers/MFP/supplies, but also products from Poly (fka Polycom/Plantronics telecom/video conferencing), Teradici (virtual desktop) and HyperX (video gaming)
• New programs launched named;
  • “More for More” rate multiplier
  • “Fast Lane” automated MDF fund reimbursement
  • “Growth Plays” with compensation elements for:
    • Managed print services
    • Lifecycle services
    • SMB video collaboration solutions
    • HP-made software

BLOKWORX Selects Stellar Cyber Open XDR Platform to Bolster its Managed Security Offering

• announced today that a top 200 managed security service provider (MSSP), BLOKWORX, has added Stellar Cyber Open XDR Platform
• Stellar Cyber Open XDR Platform enables MSSPs to produce consistent security outcomes with existing staff
• complements security teams’ human expertise, making them more productive and efficient
• BLOKWORX is a leading MSSP delivering data-centric security services aimed at managed security providers (MSP) with limited in-house cybersecurity resources