MFP Copier Blog

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someone please teach then how to scan or get them a better scanner!

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For many years the print industry has been talking about the energy saving features of it's copier/ printer products.

AI is known for much higher energy consumption.

Will AI enhanced copiers consume more electricity for individual businesses or is that more of a probem for the electrical grid operator?

Is AI enhanced copiers going backwards in terms of electrical consumption vs a green environment?

After a few years with 100ks of AI enhanced copiers consuming electricity, the impact on the power grid should be considered.

I suspect that for any AI enhanced copier, this functionality can be turned on/off from the LCD panel or service code.

"Love and truth form a good leader; sound leadership is founded on loving integrity."

Proverbs 20:28

In searching throughout Proverbs, this passage brings to light a profound leadership principle that combines two vitally important qualities, truth and love.

In a post-trust world, truth in leadership involves being honest, transparent, and well-principled.

This means:

• Communicating with clarity and boldly
• Applying principles with confidence
• Being accountable

In a post-trust world, love in leadership is about:

• Focusing on others' needs and interests
• Showing respect, compassion, and kindness
• Making decisions that benefit the broader organization

Authentic leaders must demonstrate integrity consistently, even when no one is watching.

In a post-trust world, leaders who embody loving integrity:

• Inspire trust among their people
• Create loyal teams and clients
• Maintain high ethical standards
• Take responsibility for outcomes
• Communicate constructively and with clarity

Why Leadership Must Be a Culture from the Heart

In an era defined by rampant skepticism, disconnection, and the complexities of a rapidly evolving world, leadership deeply rooted in authenticity and empathy has never been more critical.

Leaders today face a fundamental choice, to lead with traditional methods of authority and control or to embrace a culture from the heart, one that prioritizes trust, vulnerability, and genuine human connection.

The latter is not just a moral and ethical imperative but a strategic necessity for creating sustainable success.

In our time together, we will explore the power of heartfelt leadership, why it's essential for today's workplace, and how leaders can cultivate it within themselves and their organizations.

Mahatma Gandhi once said,

"A nation's culture resides in the hearts and in the soul of its people."

Building The Case for Heartfelt Leadership in a Post-Trust World

In Selling in a Post-Trust World, I share why trust in leadership is at an all-time low. The same forces eroding trust in sales, things like inauthenticity, misaligned values, and lack of connection; are damaging the credibility of leadership across all industries.

A culture from the heart is the cure to this crisis.

The Importance of Trust in Leadership

Trust is the foundation of effective leadership. When leaders operate with transparency, integrity, and care, they create an environment where employees feel safe to take risks, innovate, and grow.

Without trust, even the most well-intentioned strategies or initiatives can falter, as employees disengage, fear risk taking, and withdraw from their full potential.

Gallup's research consistently shows that employee engagement, a key driver of performance, is strongly correlated with trust in leadership.

In a world where trust deficits are widespread, heartfelt leadership is the bridge that connects people to purpose.

On the other hand, leaders who neglect to foster trust often find their organizations plagued by poor communication, low morale, and high turnover.

Employees are less likely to feel engaged or motivated when they perceive their leaders as unreliable, inauthentic, or self-serving.

The absence of trust creates silos and undermines cohesion, turning what could be a high-performing culture into one characterized by disconnection and stagnation.

“The first job of a leader—at work or at home—is to inspire trust. It’s to bring out the best in people by entrusting them with meaningful stewardships, and to create an environment in which high-trust interaction inspires creativity and possibility.”

Stephen M.R. Covey

The Need for Emotional Connection

People today seek more than just a paycheck; they want to feel valued, understood, and connected to a greater purpose.

Leaders who embrace empathy and the understanding of emotions inspire loyalty and foster deeper relationships. These emotional connections become vital for retaining top talent and building resilient companies.

Trust allows relationships to endure through challenging times.

By leading with heart, leaders navigate adversity while maintaining strong cohesive bonds with their teams.

In a highly competitive job market, emotional connection becomes mission critical to retaining top talent. People who feel valued and connected to their leaders are more likely to stay, reducing turnover and preserving institutional knowledge.

Connecting emotionally fosters a sense of belonging that goes beyond one's job, as it turns workplaces into communities where people thrive.

Defining a Culture from the Heart

“Do not be conformed to this world, but be transformed by the renewal of your mind, that by testing you may discern what is the will of God, what is good and acceptable and perfect”

Romans 12:2

Allow this verse to sink in as it commands us to not be conformed, not to be shaped by the wicked culture we see around us.

I believe a culture from the heart goes way beyond surface-level gestures or motivational speeches. It’s a commitment to leading with authenticity, prioritizing people, and fostering a genuine sense of community within the workplace.

Leaders, you must be in congruence in an incongruent world.

Authenticity as a Leadership Foundation

At its core, heartfelt leadership begins with authenticity.

Leaders must be willing to show up as their true selves. This means flaws, vulnerabilities, and all.

This doesn’t mean abandoning professionalism; rather, it’s about aligning actions with values and being consistent in words and deeds. In other words, the walk must match the talk.

Authenticity is not a light switch you turn on and off; it’s a lifestyle.

Leaders who are authentic inspire their teams to do the same, creating a ripple effect of trust and sincerity throughout the organization.

Empathy and Vulnerability in Leadership

Empathy is a huge component of heartfelt leadership.

By putting themselves in their peoples’ shoes, leaders demonstrate that they genuinely care about the experiences and emotions of their team members. This creates a culture of belonging where people feel empowered to bring their whole selves to work.

Vulnerability, often seen as a weakness becomes a strength in a culture from the heart.

When leaders admit mistakes, share their struggles, and ask for help, they humanize themselves and build deeper connections with their teams.

The Power of Purpose

A culture from the heart aligns the company around a shared purpose that resonates on an emotional level.

Leaders who articulate and embody this purpose inspire their teams to strive for something greater than individual success.

Purpose-driven organizations not only perform better but also create a more meaningful work environment.

To quote my friend Davin Salvagno,

"Most teams don't need a pep talk, they need a purpose talk, a reminder of who they are, of what they are here to do, and why they matter."

Benefits of Leading from the Heart

Heartfelt leadership is not just about making people feel good; it delivers tangible benefits that drive organizational success.

In a post-trust world, leading from the heart creates:

Higher employee engagement and retention. When people feel seen, heard, and valued, they are more likely to stay with an organization and perform at their best. A culture from the heart fosters engagement by meeting their emotional and psychological needs.

This reduces turnover costs and creates a stable, committed workforce. This positively impacts revenue, profits and your reputation.

Enhances collaboration and innovation. Heartfelt leadership breaks down the walls to collaboration. By building trust and encouraging open communication, leaders enable their teams to share ideas freely and work together effectively.

This collaborative culture drives innovation and helps companies adapt to rapidly changing market conditions.

Resiliency. In times of uncertainty, a culture from the heart provides stability and direction. Leaders who lead with empathy and purpose can rally their teams around a shared vision, fostering resilience and adaptability.

This allows companies to weather crises and emerge stronger.

Improves client relationships. An authentic, people-first culture doesn’t just benefit employees, it extends to clients as well.

Companies led by heartfelt leaders are more likely to deliver exceptional service, creating loyal clients who feel valued and understood.

How Leaders Can Build a Culture from the Heart

Building a heartfelt leadership culture requires intentional effort and a willingness to grow.

In a post-trust world, the question becomes... Are you willing to grow your heart to grow your people?

Let's review a few key components you can take to build this type of a culture.

Self-Reflection. Heartfelt leadership begins with self-awareness. Leaders must take the time to understand their own values, strengths, and areas for growth.

By examining motivations and aligning actions with principles, leaders start to lead with greater authenticity.

Will you be willing to open the cupboard into who you are and what makes you tick?

Active and intentional listening. Leaders must prioritize listening by truly hearing and understanding their peoples’ perspectives.

This involves being present in conversations, asking thoughtful questions, and responding with empathy.

Active and intentional listening builds trust, as this uncovers valuable insights that can drive better decision-making.

Celebrate Wins and Acknowledge Efforts. Recognizing and celebrating achievements, both big and small, reinforces a culture of appreciation.

Leaders who take the time to acknowledge their peoples’ contributions demonstrate that they value their efforts, boosting morale and motivation.

Lead by Example. Heartfelt leadership requires walking the talk. Leaders must model the behaviors they wish to see in their teams, whether it’s showing vulnerability, practicing empathy, or upholding organizational values.

Consistency between words and actions builds credibility and trust.

Challenges of Heartfelt Leadership

While leading from the heart offers profound rewards, it's not without challenges.

Leaders may encounter resistance, especially in company's deeply rooted in transactional cultures and how they treat their customers.

Clear communication about the long-term value of this approach helps to shift mindsets and start to gain buy-in.

Additionally, balancing empathy with accountability can be difficult, as this requires a delicate approach to maintaining standards while prioritizing relationships.

Boundary setting combined with clarity and expectations creates environments that thrive.

This doesn't mean lowering standards; rather, it involves helping people to meet those standards by addressing barriers and offering support.

Overcoming these challenges requires persistence, courage, and a commitment to continuous growth. Leaders who stay the course will find that the benefits of heartfelt leadership far outweigh the obstacles.

Heartfelt leadership is not a quick fix but a long-term commitment to fostering authentic relationships and creating a culture of trust and empathy.

Leaders who persevere, remain steadfast in their vision, and adapt their approach as needed will discover that the rewards far outweigh the obstacles. They will cultivate environments where people thrive, relationships flourish, and sustainable success becomes a reality.

Leading from the heart is a bold choice. In doing so, these leaders soon redefine what it means to lead effectively.

In a Post-Trust World, The Future of Leadership is Heartfelt

As the workplace evolves, so too must leadership.

In a world increasingly driven by technology, the human element is more important than ever.

Heartfelt leadership is not a trend, a fleeting concept or even a fad; it's the future of sustainable, impactful leadership and corporate growth.

By building a culture from the heart, leaders can create organizations where people thrive, innovation flourishes, and success is built on a foundation of trust and connection.

Leadership is not about being in charge; it’s about taking care of those in your charge.

I do know this... Leaders who lead from the heart soon develop a sales team that sells from the heart.

Jason Cutter , CEO of Cutter Consulting Group, is an author, podcaster, and sales success architect specializing in helping companies with inside sales teams scale their operations. With a background in marine biology, Jason’s unconventional journey into sales led him to develop a unique framework for achieving success. His book, Selling with Authentic Persuasion: Transform from Order Taker to Quota Breaker, lays out strategies for building trust, understanding client motivations, and leading with authenticity and empathy.

SHOW SUMMARY

In this episode of the Selling From the Heart podcast, Darrell Amy, CEPA, VCG and I sit down with Jason Cutter to discuss how deep empathy and authenticity are transforming sales. Drawing on insights from his book, Selling with Authentic Persuasion, Jason shares strategies for reprogramming sales mindsets, adopting a human-to-human (H2H) approach, and embracing the role of a guide rather than a hero in the sales journey. Packed with practical advice and inspirational stories, this conversation will challenge sales professionals to prioritize genuine care, ask meaningful questions, and lead clients with empathy and authenticity.

KEY TAKEAWAYS

Authenticity is Key: Genuine interactions build trust and create lasting client relationships.

Empathy Drives Success: Deep empathy allows sales professionals to truly understand client motivations and provide tailored solutions.

Human-to-Human Selling: Treating clients as individuals, not just prospects, fosters meaningful connections and better outcomes.

Be the Guide, Not the Hero: Sales professionals should position themselves as guides helping clients achieve their goals.

Reprogram the Sales Mindset: Focus on the client’s outcomes and lead with a service-first approach.

Leadership in Sales: Great salespeople adopt a leadership role, guiding clients through their decision-making journey.

QUOTES TO REMEMBER

"Management is pushing. Leadership is pulling. I'm going here. Come with me. Let’s go."

"I’m not the hero. I’m the guide. I’m not Luke Skywalker; I’m Obi-Wan Kenobi."

"If you want to get the responses that no one’s getting, change the questions that you’re asking."

"Combine deep empathy with deep questions and recognize that we’re not the hero; we’re the guide."

📌FOLLOW THE CONVERSATION

Learn more about Jason Cutter:

➡️Jason's LinkedIn: / jascut

Learn more about Darrell and Larry:

➡️Darrell's LinkedIn: / darrellamy

➡️Larry's LinkedIn: / larrylevine1992

➡️Website: https://www.sellingfromtheheart.net/

🚨Explore the secrets of heart-centered leadership and thriving workplace cultures with Culture from the Heart Podcast—nominate a visionary CEO at https://culturefromtheheart.com/

📕Get the Game-Changing Book That Will Boost Your Sales... While Protecting Your Relationships and Reputation! Now available for shipping at Barnes & Noble! Discover more: https://sellinginaposttrustworld.com

📕Order the rerelease of Selling from the Heart today: https://www.barnesandnoble.com/w/sell...

🔔 Never miss an episode—SUBSCRIBE to our YouTube channel:

/ sellingfromtheheart

📫Click for your Daily Dose of Inspiration:

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This Week in the Copier Industry 5 Years Ago

Threads from 5 Years Ago This Week

In our recent survey, we asked 100 respondents to comment "If Xerox were to “gut” Lexmark, how would it affect your business?"

The results revealed diverse opinions, ranging from little to no impact to significant concerns about the future of dealer programs and product availability.

Here’s a summary of the comments:

• Very little short term, long term everyone will adjust to the changes.
• It will help us as Lexmark is such a trusted and respected brand within many of our customers.
• It would not affect mine; however, I believe there will be more opportunities to attack the Lexmark base of clients.
• It would not; Xerox needs a manufacturer now that Fuji is selling to anyone. This could be good if the young guard is allowed to innovate.
• No change; I don't sell or service Lexmark.
• Concern over the future of the dealer programs.
• Likely lose the BSD line, which would negatively impact us.
• It would just be another competitor out of my way.
• Little effect at all.
• Could lose some product availability.
• I'll stop selling Lexmark.
• It will change what we can offer our clients.
• As both a Xerox and Lexmark dealer, I don’t think it would change much; however, the reaction of other manufacturers will be interesting.
• None; we do not sell either brand, but Xerox's history suggests they will likely mishandle this.
• It could be positive if Xerox focuses on Enterprise.
• Some Lexmark products are good; maybe Xerox can influence better designs.
• Not good.
• Lexmark had a good reputation before its ban; there is relief from the print industry regarding support for existing Lexmark users.
• Increase sales.
• More business for me.
• Would have to find another supplier.
• Xerox tends to wreck companies it acquires.
• It won't affect us much.
• The weaker Xerox market position helps us gain business.
• Would probably increase the business I take from Xerox and Lexmark.
• Consolidation in the industry could restore customer confidence and stabilize pricing.
• Concern about the future of Lexmark’s dealer programs.
• It would strengthen the independent dealer market by making it easier to win over large Lexmark accounts.
• Xerox's poor reputation for service and support will not help.
• As a Lexmark reseller, it would highly affect our business.
• Will shift to products like Brother, Etria, and Toshiba in the long term.
• Significantly hurt our business; Lexmark is an important partner.
• Acquisitions like this don’t work long term.

Key Takeaways:

• No Change: 20 respondents stated that this potential change would have no effect on their business.
• Concerns: Dealer programs, product availability, and Lexmark’s reputation were major worries.
• Opportunities: Some see this as a chance to gain business or consolidate the market.

The survey highlights the varied landscape of opinions and the potential ripple effects such an acquisition could have on the industry. Whether you view this move as a challenge or an opportunity, one thing is clear: the market is watching closely.

What are your thoughts?

Share your opinions in the comments below!

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Second Week of January 2025

Sponsored by

Digital Transformation: Key Trends and Insights

Government and Public Sector

How Digital Transformation is Delivering Efficiencies in Critical Infrastructure
Source: TechInformed

• Deployment of AI, automation, and data analytics drives efficiency.

• Enhanced decision-making capabilities through real-time data insights.

• Streamlined operations across infrastructure sectors.
  Key Takeaway: Public sector organizations can achieve greater efficiency by investing in AI and real-time data analytics.

How Digital Adoption Platforms Assist Federal Agencies
Source: FedScoop

• Transitioning from waterfall development to agile approaches.

• Accelerating digital transformation with minimally viable solutions.

• Tools to enhance adoption and streamline processes.
  Key Takeaway: Agile frameworks and adoption platforms can fast-track federal agency modernization efforts.

Technological Advancements and Human Development
Source: World Economic Forum

• Estonia leads in digital-first governance.

• Digital transformation improves government accessibility.

• Potential game-changer for other nations.
  Key Takeaway: Governments can adopt digital-first strategies to provide citizens with efficient services and improve governance.

Digital Transformation: Vision Versus Reality
Source: Local Government Chronicle

• Local councils struggle to harness digital transformation fully.

• Research highlights gaps and improvement opportunities.

• Collaboration with private sectors to maximize potential.
  Key Takeaway: Local governments should prioritize partnerships and targeted strategies to close digital transformation gaps.

Finance and Payments

Five Transformative Changes in the Digital Economy
Source: PYMNTS.com

• Merging identity and payments reshapes financial services.

• Evolving consumer behaviors and expectations.

• Impact of technology on payment ecosystems by 2025.
  Key Takeaway: Financial institutions must adapt to consumer demand for integrated identity and payment solutions.

How Digital Transformation Became CFOs' Top Priority
Source: Financial Times

• CFOs now lead in digital transformation efforts.

• Budget allocations shifted toward technology investments.

• Optimizing financial operations through digital tools.
  Key Takeaway: CFOs can drive organizational success by aligning financial strategies with tech investments.

Wealth Transfer Driving Digital Transformation
Source: Finextra Research

• Embracing digital tools in payments and wealth management.

• Addressing challenges on both client and institutional sides.

• Unlocking opportunities through digital transformation.
  Key Takeaway: Wealth managers should leverage digital tools to streamline services and enhance client engagement.

Manufacturing and Industrial Sectors

Progressive Technology Groups Lead Digital Transformation
Source: Manufacturing Management

• Expansion into F1 and aerospace via digital innovation.

• Leveraging technology for competitive growth.

• Case studies showcasing success in tech adoption.
  Key Takeaway: Manufacturing sectors can achieve growth by integrating advanced tech solutions and focusing on innovation.

Industrial Technology Transformation with Siemens US
Source: Siemens

• Bridging operational technology with digital tools.

• Public-private collaborations fostering innovation.

• Leading advancements in industrial ecosystems.
  Key Takeaway: Collaborations between industry and government can accelerate technological transformations.

Technology and Innovation

Top Digital Transformation Trends to Track in 2025
Source: CustomerThink

• Integration of digital technology across all business aspects.

• Shifting traditional business processes to tech-driven solutions.

• Adoption of AI, cloud, and IoT to remain competitive.
  Key Takeaway: Businesses must stay ahead by adopting comprehensive digital strategies encompassing AI and IoT.

Future Impact of AI in Global Tech Sector
Source: Technology Magazine

• AI driving transformations across industries.

• Focus on sustainability and innovation in digital tools.

• Expansion of AI applications in daily operations.
  Key Takeaway: AI will remain a pivotal driver of innovation across all sectors.

Digital Transformation and Emerging Tech in 2025
Source: Crowdfund Insider

• Australian firms prioritize AI and emerging technologies.

• Tackling challenges through advanced tech adoption.

• Strategic future-proofing to stay competitive.
  Key Takeaway: Early adoption of emerging technologies ensures resilience and competitiveness.

Digi International Launches Digi X-ON™
Sources: Yahoo Finance / Business Wire / Global Ag Tech Initiative

• Simplifying industrial IoT with edge-to-cloud integration.

• Reliable, scalable tools for industry and agriculture.

• Driving seamless digital transformation in IoT.
  Key Takeaway: Integrated IoT solutions can streamline operations and improve scalability.

The Chief Data Officer's Role in Digital Transformation
Source: TechRadar

• Central leadership role for Chief Data Officers.

• Managing complex data transitions for enterprise success.

• Aligning data strategies with organizational goals.
  Key Takeaway: Strong data leadership is crucial for navigating digital transitions effectively.

CyberArk's Seamless Digital Transformation Solutions
Source: RBC Capital Markets

• Evolving identity security for digital environments.

• Advancing cybersecurity measures in digital tools.

• Ensuring secure foundations for digital initiatives.
  Key Takeaway: Enhanced cybersecurity measures are vital to sustain digital transformation efforts.

EY's Transformations Campaign
Source: EY

• Highlighting transformation success stories at global airports.

• Encouraging industries to embrace change through tech.

• Inspirational messaging for future digital strategies.
  Key Takeaway: Showcasing transformation success inspires confidence and adoption among stakeholders.

Embrace Tomorrow Today

How the Industry Feels About Xerox’s Acquisition of Lexmark: A Survey Breakdown

When Xerox announced its acquisition of Lexmark, it sent shockwaves through the office technology and managed print services (MPS) industry. In a recent anonymous survey with 100 respondents, we gathered insights into how dealers, end-users, and industry insiders perceive this move. Here’s the breakdown of the results, with some hard truths and edgy analysis to frame what might lie ahead for Xerox and Lexmark’s future.

Survey Highlights at a Glance:

1. Mixed Sentiments About the Acquisition

• 17% feel very positive, while 26% are somewhat positive about the acquisition.

• On the flip side, 23% are somewhat negative, and 10% are very negative.

• A sizeable 24% remain neutral, indicating a wait-and-see approach from a significant portion of respondents.

While there’s some optimism, over a third of the industry is skeptical. Xerox has work to do if it wants to win over its critics.

2. Does This Align With Xerox’s Strategic Goals?

• 45% believe it does, showing that nearly half see a coherent strategy behind this acquisition.

• However, 16% disagree, and 39% are unsure.

A company of Xerox’s caliber can’t afford a 39% “unsure” rate. Clear communication about strategic objectives could convert these fence-sitters.

3. Product Innovation: Boom or Bust?

• 25% foresee more innovation, likely from combining R&D resources and expertise.

• 29% predict less innovation, citing potential restructuring and cost-cutting measures.

• A majority (46%) expect no significant change.

Innovation enthusiasts might be disappointed if Xerox doesn’t deliver something groundbreaking soon.

4. Dealer Program Concerns When asked about potential impacts on Lexmark’s dealer programs:

• 40% fear a reduction in dealer support.

• 20% worry about pricing structure changes.

• 19% are concerned about product availability.

• Only 13% have no concerns, while 8% listed “Other” concerns.

Dealer Reality Check: Dealers drive sales and customer satisfaction. Neglecting their needs post-acquisition could be a costly mistake for Xerox.

5. Restructuring: A Foregone Conclusion?

• A whopping 75% believe significant restructuring is likely within the next 12 months.

• Only 18% think it’s unlikely, while 5% are unsure.

No sugar-coating it: The industry anticipates major changes, and Xerox’s next moves will be closely scrutinized.

6. Anticipated Changes to Lexmark’s Operations

• 20% foresee minimal changes, suggesting a “if it ain’t broke, don’t fix it” approach.

• 51% expect moderate restructuring, while 27% predict a complete overhaul.

Takeaway: The majority braces for notable disruptions, but not everyone agrees on the scale.

7. Areas Likely to Be Restructured Respondents could select multiple areas where they think restructuring will hit:

• 78% anticipate workforce reductions.

• 66% expect adjustments to dealer programs.

• 58% predict regional office closures.

• 57% foresee product portfolio consolidation.

• 53% believe supply chain changes are on the horizon.

Xerox’s challenge is to balance cost-cutting with maintaining operational efficiency and dealer trust. Workforce reductions and regional closures may save money but could damage morale and customer service.

8. The Future of Lexmark’s Branding

• 24% believe Lexmark’s brand will remain intact, while a strong 69% think Lexmark will be absorbed into Xerox branding.

• Only 7% are unsure.

Brand loyalty is real. If Xerox erases Lexmark’s identity too quickly, it risks alienating Lexmark’s existing customer base.

9. Dealer and Customer Relationships Post-Restructuring

• 68% believe restructuring will weaken relationships.

• Only 17% think relationships will strengthen, while 15% foresee no significant impact.

Sobering Statistic: If over two-thirds of respondents expect weakened relationships, Xerox has a steep hill to climb in reassuring its dealers and customers.

What This Survey Tells Us:

The Good: There’s a fair amount of optimism about Xerox’s ability to align this acquisition with its strategic goals. If managed correctly, combining Xerox and Lexmark’s strengths could lead to a powerhouse in the print and MPS space.

The Bad: Dealers are wary. The survey reveals significant concerns about dealer support, restructuring impacts, and Lexmark’s future identity.

The Ugly: Workforce reductions and weakened dealer relationships are viewed as almost inevitable, and product innovation is hardly expected to skyrocket.

Key Takeaways for Xerox:

• Communicate Transparently:

  • Address the 39% unsure about strategic alignment directly.

  • Explain how dealer programs and customer relationships will be protected.

• Prioritize Innovation:

  • Convince the 46% expecting no change in innovation that this acquisition isn’t just about cost-cutting but about delivering value.

• Respect Lexmark’s Legacy:

  • Don’t rush to eliminate Lexmark’s branding; leverage its existing equity.

• Engage Dealers Early and Often:

  • Reassure the 40% concerned about dealer support that they remain a priority.

  • Deliver tangible benefits to dealers early to offset fears of disruption.

My Two Cents:

The Xerox-Lexmark acquisition has the potential to reshape the industry, but the road ahead is fraught with challenges. The survey reveals skepticism about restructuring and its impact on dealers and customers. For Xerox to turn this acquisition into a win, it must navigate these waters carefully, addressing concerns with transparency and bold action.

-=Good Selling+-

PS

This was a ten question poll for our survey. In a few days we'll post the comments to question #10.

If Xerox were to “gut” Lexmark, how would it affect your business?

You can view the questions of the poll here, keep in mind that this is only open to Print4Pay Hotel members.  Becoming a member is Free