MFP Copier Blog

“If you take a sincere interest in others, they’ll take a real interest in you. Build relationships, don’t collect them.”

Rebekah Radice

Let's think about the last sentence in the above quote, "Build relationships, don’t collect them."

In this highly connected, digitally driven and socially inspired world, it's not about having a large network of acquaintances but about cultivating deep, authentic relationships that are built on trust, empathy, and mutual respect.

When you show a sincere interest in someone else, it often encourages them to reciprocate, investing in you as well. Would you agree?

When it comes to business, the sun rises and sets on relationships. Plain and simple, end of story.

When it comes to business, relationships come in all shapes and sizes. Building a business means business relationship building.

The importance of relationships cannot be taken for granted. It takes concerted effort to cultivate meaningful, valuable and trusted relationships in life, and in business.

Real relationships drive real revenue.

Building meaningful relationships can have a serious impact on the bottom line, such as:

1. Trust and Loyalty: Authentic connections are the bedrock of trust in any relationship. When interactions are genuine and sincere, it creates a sense of reliability and credibility. When trust is high your clients remain loyal, leading to repeat business and long-term relationships.
2. Enhanced Collaboration: Real relationships encourage open communication and collaboration, leading to more innovative ideas, better problem-solving, and improved business outcomes.
3. Consistent Referrals: Word-of-mouth referrals are a powerful driver for growth. You're entering every referred conversation with trust.
4. Resilience Through Challenges: Strong relationships weather storms. Issues seldom become monumental oceans of despair.

Remember, it becomes mission critical to prioritize authenticity over transactional gains. Building relationships should come from a genuine interest in others rather than just seeing them as a means to an end.

When approached with sincerity and a sincere desire to help, the impact on business can be substantial, enduring and revenue enhancing.

WHAT ARE YOU BUILDING WITH YOUR CLIENTS?

“The quality of your life is the quality of your relationships.”

Tony Robbins

Your clients are much savvier then in years past. They're interconnected like never before. Their expectations are much higher. They notice if you're paying attention to them or not. They have instantaneous and much louder methods of voicing their displeasure as well as the support they're getting from you.

Greatness is a conscious choice and a discipline when it comes to building authentic client relationships.

One of the most effective sales growth strategies is building real intentional and deep client relationships.

Authentic relationships significantly enhance revenue. These types of relationships are built on trust. These types of relationships drive referrals and these types of relationships form deep connection.

Building genuine client relationships takes time, mutual care, and interest.

You must be willing to shift your mindset as engaged relationships translate into increased sales opportunities.

Build true, deep and meaningful relationships, not just one-sided affairs and watch your sales skyrocket and leaky sales pipeline become ever flowing.

If you aspire to have an ever-flowing sales funnel, then become self-accountable to building an ever flowing relationship funnel.

If you want amazing client relationships, then do something about it!

AUTHENTIC INTERACTIONS REQUIRE INTENT AND MEANING

Simply stated, interaction is needed for authentic interaction.

“When there is little or no interaction between people, there can not be any degree of authenticity.”

Beth Sanders

If you do not meaningfully interact, it's not possible to be authentic in your relationships.

“Our culture is all about shallow relationships. But that doesn't mean we should stop looking each other in the eye and having deep conversations.”

Francis Chan

Are you brave enough to share, kind enough to listen, and are you willing to break-free from the shallows of small talk to dive deep into conversations with your clients?

Are you treading water, floating along the relational surface with your clients?

Are your conversations superficial, shallow and small or rich with deep meaning?

Psychologist Matthias Mehl at the University of Arizona studies conversations, and he defines small talk based on how much information is exchanged.

"If afterwards I know nothing more about you than I knew before, then that will be small talk."

Let's think about this in the context of your client conversations, what are you learning about your clients and their business during each interaction?

There is value in small talk, but it still falls short of what many of your clients might be craving - meaningful conversation.

Matthias Mehl, refers to these kinds of conversations as "substantive", the key feature of deeper conversations is that you learn something.

What are you learning through your client conversations?

Matthias Mehl further states,

"If people start discussing information, then it becomes substantive … the most important point is that you get absorbed in the conversation, there’s information, there’s learning."

Are you treading on the relational surface with small "chit-chatty" conversations or are you swimming in the business deep end, diving into conversational growth strategies?

I believe if you have superficial and shallow relationships with your clients you will only talk about the present day because "future proofing" requires a deep investment of time, energy and commitment to relational betterment.

A relationship is shallow when it only exists on the surface and absent of any meaningful emotional connection.

When you commit to bringing authentic interactions to the forefront, conversations and relationships soon start to take on an entirely new meaning.

New meaning, new revenue opportunities.

AUTHENTIC INTERACTIONS POSITIVELY IMPACT RELATIONSHIPS

“Authenticity starts in the heart.”

Brian D’Angelo

Genuine, heartfelt and real conversations are relational accelerators.

Authentic conversations are the cornerstone, the bedrock of building genuine connections.

Here's why they're so powerful:

1. Builds Trust: Authenticity breeds trust. Engaging in open, honest conversations, creates a sense of reliability and trustworthiness.
2. Creates Emotional Connections: Authentic conversations often involve sharing personal stories, thoughts, and feelings. These emotional connections deepen relationships, creating a bond based on mutual understanding.
3. Fosters Understanding: Authenticity encourages listening and understanding without judgment. This allows you to express yourself freely, leading to better conception and empathy.
4. Encourages Engagement: When conversations are genuine, they become more engaging. The more engaged, the more one actively invests in the interaction. This leads to richer and more meaningful exchanges.
5. Strengthens Relationships: Continuous commitment to engaging in authentic conversations nurtures relationships over time. This demonstrates care, interest, and investment in the other person.

Creating the space for authentic conversations, encourages openness and vulnerability. These conversations can transcend the superficial, leading to deeper connections that are enduring and valuable.

AUTHENTIC RELATIONSHIPS DRIVE BUSINESS SUCCESS

I love this quote courtesy of Mark Cuban,

"Business happens over years and years. Value is measured in the total upside of a business relationship, not by how much you squeezed out in any one deal."

According to Gallup, an analytics and advisory company, competing on price is a losing (and unnecessary) strategy to earn business. Instead, building business relationships is the X-factor for winning more business.

Therefore, if you desire client relationships, crave relationships and this means something to you, then you must be direct and intentional about it.

Relational business matters and this has now become one of your most precious assets.

Healthy meaningful relationships create loyalty. Relationships create partnerships and relationships create referrals.

Building and maintaining meaningful relationships requires effort, sincerity, and consistent nurturing. Prioritizing the development of meaningful connections will significantly impact the success and sustainability of your business.

Could the key to incremental sales growth be based upon well you harness genuine relationships?

What do you think?

Let’s make a conscious choice. A choice to prioritize depth over breadth, quality over quantity, and heart over facade.

This will drive your business success.

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This Week in the Copier Industry 5 Years Ago

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YouTube

To add or not too add.  In my book I feel that all proposals should have a couple of YouTube links about your products or services.

1. There’s so much content on YouTube that you’ll be able to find the right video for your proposal
2. Start your own YouTube Channel (it's free) this will set you apart from everyone else and establish you as the go to source.
3. What happens when you can’t find the right video? Well, maybe it’s time to make your own. 
   • I’ve made special short videos to show clients or prospects on our copiers will work.
   • I’ve done videos on envelope printing, wide format stacking, auto document feeders feeding NCR paper, scanning to folder, how to use software and much more

• Be different and be bold and be creative
  

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Today's Hacked!

Security Breach: 23andMe Reports Unauthorized Access to Ancestry Data of 6.9 Million Users"

• 6.9 Million Users Affected: Nearly half of 23andMe's customer base impacted.
• Stolen Data: Names, birth years, relationship labels, DNA details, ancestry reports, and locations compromised.
• Exploited Feature: Hackers used the DNA Relatives feature to access account holder and relatives' data.
• Password Reuse: Breach due to reused passwords, emphasizing the need for stronger security.
• Privacy Risks: Significant concerns about genetic data privacy and identity theft.
• User Steps: Urgent need for users to secure accounts, update passwords, and watch for misuse of their data.
• Company Action: 23andMe urged to enhance security measures to prevent future breaches.
• Reported on Techcrunch.com

Multiple States Affected by Breaches from Iran-Linked Hackers, FBI Reports

• Iran-linked Hackers: Targeted U.S. organizations, including a PA water authority, due to their use of Israeli-made control devices.
• Impact: Breach affected multiple states, disrupting utilities beyond water, highlighting vulnerabilities in critical equipment across various industries.
• Tactics: Exploited weak cybersecurity like default passwords, left a message marking Israeli devices as targets.
• IRGC Connection: "Cyber Av3ngers" linked to Iran's Revolutionary Guards targeted these devices since Nov 22.
• Concerns: Deeper network infiltration fears and calls for federal investigation due to cybersecurity lapses in crucial sectors.
• Regulatory Challenges: Criticism over inadequate cybersecurity measures in water utilities and other vital industries, despite Biden administration efforts to bolster infrastructure security.
• reported on lockhaven.com

Britain Denies Evidence of Sellafield Nuclear Site Hacking, Reports Reuters

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