MFP Copier Blog
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MSP, MSSP & IT Industry Notes for August 7th, 2023
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August 8th, 2023
Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.
What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.
Envision Welcomes Microsoft Sales Expert Matthew Aghedo
- announced the addition of industry expert Matt Aghedo
- 20 years in technology sales, Matt will become an immediate contributor to Envision’s new National Account Acquisition Team
What is serverless architecture?
- Posted on CROWDSTRIKE.com
- Serverless architecture is a software development approach in which developers can run applications without managing the underlying infrastructure
- Serverless is event based, which means functions are triggered by events from sources like HTTP requests, database modifications, or file uploads
- announce the extension of its partnership with the Worcester Railers
- Trivium Technology to continue its role as the trusted managed IT services provider for the Worcester Railers Organization and the players' house
MPSA Announces Newly Elected Board of Directors and Executive Committee
- Managed Print Services Association, a not-for-profit, volunteer-led association to help further Managed Print, is pleased to announce its new Executive Committee and Board of Directors
- Elections were held in June, with two-year terms beginning August 1, 2023
- You can view the new executive committee here
Cybersecurity Notes
- 1st Source Bank, headquartered in South Bend, Indiana, notified 20 million customers that their account info may have been exposed after ransomware attack from Clop hackers from Russia
- American Airlines, headquartered in Dallas, TX, notified an unknown number of flyers that their info may have been exposed after ransomware attack
- Franklin Mint Federal Credit Union of Pennsylvania notified 141,000 customers that their info may have been exposed after ransomware attack
- Athene Annuity and Life Company of Iowa notified 70,412 customers that their info was exposed after ransomware attack
- Massachusetts Mutual Life Co. notified 242 customers that their info was exposed after ransomware attack
- AMD announced it has released patches for its Zen 2 computer processor to fix vulnerability that could allow a hacker to access sensitive data from computers using the processor
- CardioComm Solutions, maker of heart monitoring technology, notified an unknown number of customers that their info may have been exposed after cyber attack
- Rush Health of Chicago, IL, was sued by patients affected by alleged illegal sharing of PHI with Google
- Norton Healthcare of Kentucky was sued by patients over alleged negligence related to PHI exposure after cyber attack
- UT Southwestern Medical Center of Dallas, TX notified 98,000 patients that their PHI was exposed after ransomware attack
- Family Vision of Anderson, South Carolina notified an unknown number of patients that their PHI was exposed after ransomware attack
- LifeWorks Wellness Center of Clearwater, FL notified 17,000 patients that their PHI was exposed after ransomware attack
- UC Davis Health of Sacramento, CA notified an unknown number of patients that their PHI may have been exposed after email phishing attack
- Paramedic Billing Services of Elmhurst, IL notified an unknown number of patients that their PHI may been exposed after cyber attack
Ransomware attacks on the rise - Report published by NCC Group
- Attacks up 221% in month of June, 2023, YoY
- Most driven by hacking groups in Russia
- Clop ransomware alone may have reaped $100 million in ransom payments
- Median ransom payment = $190,424
Cloud fax solution market growth
- Report published by HTF Market Intelligence
- Will increase $486.2 million by 2028
- CAGR of $6.4% (cumulative annual growth rate)
- In 2023, market is $1.082 billion
- Growth being driven by removal of FCC rules, allowing POTS lines to increase in cost, and decrease in line quality, creating demand for fax via cloud
Conceal Unveils MSP Community Program
- announced the launch of its Conceal MSP Community Program
- highlight of this initiative is the offer of a free NFR license for Managed Service Providers (MSPs)
- To join the MSP Community and get your free NFR of ConcealBrowse, sign up here today!
Lock in on Cyber Security with ARCOA
- ARCOA, data security is a critical part of what we do
- every item received, we adhere to NIST 800-88 procedures
- strict protocols to overwrite information render all data permanently removed and unrecoverable
Konica Minolta Launches Upgraded Cloud-enabled MFPs
- announced the debut of its cloud-enabled bizhub multi-function printers (MFP)
- models include special offers for licensing Dispatcher ScanTrip Cloud, a simple and efficient way to digitize documents that can enable small- to medium-size businesses to advance their digital transformation
- available Konica Minolta MFPs with Dispatcher ScanTrip Cloud
- wide variety of cloud connectors including Box, DropBox Business, SharePoint Online, OneDrive for Business, Google Drive, Email and more
Fax solution vendor offers new feature for HC
etherFAX, headquartered in Holmdel, New Jersey, is provider of fax solutions for the healthcare vertical
- announced new email fax feature for Google Workspace users
- provides HIPAA compliant solution
- announced new slogan; “off ramp from fax, the on ramp to interoperability”
- pricing not announced
M-Files Named IT Cloud/SaaS Silver Winner in the 2023 Globee® Disruptor Company Awards
- announced that the company has been honored as a Silver Winner in the Information Technology Cloud/SaaS category of the 3rd Annual Globee® Disruptor Company Awards
- Globee Awards for Disruptors recognize and celebrate organizations and individuals who have made significant contributions in driving disruptive innovation across various industries
- M-Files is a global leader in information management
This Week in the Copier Industry Twenty Years Ago
This Week in Copiers Twenty Years Ago
Second Week of August 2003
Real Copier Sales
No words of wisdom today, just swamped with things at home and things at work. Let's finish with a have an awesome August! Is it too early to talk about Section 179 with our clients?
Great threads from twenty years ago this week
This Week in the Copier Industry 15 Years Ago
This Week in Copiers Fifteen Years Ago
Second Week of August 2008
Real Copier Sales
About eight months ago I received a lead from my service department about and old Ricoh 1035 that was still in the field. We didn't sell the device new, but somehow ended up as the service provider for a small law firm. No maintenance/supply agreement, just service and bill as needed...read more here
Enjoy These awesome copiers threads from 15 Years Ago
Generative Conversations Unlock The Relational Door To Sustainable Sales Revenue.
“Communication to a relationship is like oxygen is to life. Without it, it dies.”
Tony A. Gaskins Jr., life coach
Are you holding real conversations, leading to real connections?
Are you breathing life into your client relationships?
As we embark on our time together, please reflect upon these two questions, now think about your clients and future clients... What types of conversations are you having?
To quote Chalmers Brothers,
“Our results are absolutely connected to our conversations.”
Your sales results to date are directly tied to the types of conversations you're having right now.
With the trust and credibility factors being monumentally low in sales, I ask you to think about the depth of your conversations.
We live in a world of conversation. Therefore, how you communicate and engage with your clients will shape the outcomes, the relationships and your sales results.
Meaningful conversation requires practice, persistence and patience.
Why are real conversations, rare, challenging and almost non-existent inside the sales world?
A real conversation is between people who are present in the moment, clearly focused and carry themselves with intentionality.
Real conversations build real relationships which in turn drive real revenue.
Are you having sales conversations or connecting conversations? As connecting conversations generate more sales conversations.
Let's hone in on the word generate for a moment.
Dictionary.com defines generate as...
- to bring into existence; cause to be; produce
- to create by a vital or natural process
What types of conversations are you generating and bringing into existence with your clients and future clients?
In continuing to play off the word generate, I came across the term, Generative Conversations.
Generative conversations are conversations generating new value or meaning that ultimately lead to action.
They involve a direct, honest exchange of sharing, leading to the emergence of new knowledge or understanding that could not have been created individually.
Again, now think about your conversations... Are your clients emerging with new knowledge, ideas or insights into how to do better business?
Generative conversations are based on the principles of dialogue. The word “dialogue” derives from the root “meaning through words.”
This root suggests a flow of meaning between participants. Are you having meaningful conversations with your clients?
With generative conversations, ideas and thoughts are openly shared, expanded on, and brought to the forefront with greater meaning. The result is that each person (think of your clients) wins by walking away with a deeper understanding and shared solution.
There are 5 crucial elements to a generative conversation. I would like for you to pause for a moment and ask yourself, do these 5 elements exist in my client conversations?
- Empathy
- Non-avoidance, hit things head-on
- Space to process, give them time to digest
- Direct and fair communication
- Trust
Could real generative conversations become the key to unlocking deeper client relationships and long term sustainable? I believe so.
Generative conversations require the following:
- Leaving distractions behind, like your phone
- Intentional listening, clarifying and summarizing
- Curiosity
- Allowing the conversation to naturally flow to the goal or outcome
Learning to have real, clear and generative conversations is an ongoing quest, but well worth effort.
WHAT IS A REAL GENERATIVE CONNECTING CONVERSATION?
"Conversation isn't about proving a point; true conversation is about going on a journey with the people you are speaking with."
Ricky Maye
Generative conversations are the springboard to deeper connections, fresh ideas, and a more complete understanding of your clients' business world.
When you have the courage to move beyond small talk and explore their goals, dreams, initiatives and aspirations, you grow from doing so.
Good conversation becomes the glue that keeps human beings connected. And why generative conversations create connection points which ultimately lead to long term sales sustainability.
A real conversation serves a purpose. It is the beginning of friendship, the opening or deepening of a relationship. It’s simply connection. It’s sharing stories, ideas, information and opinions.
Relationships begin with “hello”.
Learning the art of conversation allows you to foster meaningful connections, strong partnerships and client communities.
Conversations bridge connection and strengthen relationships.
Why do real conversations with your client's matter?
- A real conversation is the lifeblood of relationships
- A real conversation allows for you to articulate meaning
- A real conversation inspires and influences
- A real conversation is where we learn
- A real conversation is the source for discovering new things
Sales professionals engage and connect because they truly care and are committed to building relationships through the art of conversation. Here at Selling from the Heart we simply call this, "Giving a Rip!"
I believe when salespeople are engaged in meaningful connected conversation, they are more likely to speak the truth openly. And isn't this what you want?
Theodore Zeldin is an Oxford scholar, and he went on to say,
"Real conversations catch fire. The kind of conversation I like is one in which you are prepared to emerge a slightly different person.”
Are your conversations catching fire with your clients?
What are your clients learning from you because of your conversations?
How do your clients feel after having conversations with you?
You see, a learning generative conversation leads to connection. It's a conversation in which everyone strives to make sense of an issue, actively works to understand the meaning the other person is trying to convey, and where they are each prepared to change their views, if need be.
These are the types of conversations that will rapidly move the sales needle.
Let's think together for a moment... What would happen if you allowed your client conversations to flow as opposed to steering it with sales centric, disconnecting conversations?
I encourage you to set expectations for yourself and practice the following:
I will not interrupt. I will encourage. I will pay attention. I will listen, deeply and daringly. I will be present in all my conversations.
GENERATIVE CONVERSATIONS REQUIRES ENGAGEMENT
"Let the conversation flow at its own pace. Don't try to rush it or control it. You need to let go and be part of the conversation."
Max Weiss
Conversations are the strongest sales tool you have to effectively build credible relationships, connections and collaboration.
When was the last time you had a conversation with a client, or a future client and you heard this...
Wow, this was one of the best conversations I’ve ever had!
Meaningful connection requires sales professionals to facilitate conversations by making someone feel comfortable.
Sales professionals understand a real conversation means they are delivering more than a message; it means they are inviting the other person into the conversation with them.
They are providing them the key in which they unlock the door to natural flowing conversation.
Healthy business conversations happen when your clients feel safe enough to discuss the “undiscussables”. This can only happen when you make them feel comfortable enough with you that in turn, they become comfortable sharing uncomfortable business issues or challenges. I refer to these as "business secrets".
You never know when one generative conversation will lead to exponential sales growth.
Conversations build relationships, and relationships drive businesses.
People do not care about your canned pitches, pattern interruptions and all about you messaging.
Stop pitching, puking and pushing conversational crapola and start opening a human connection and conversation.
AUTHENTIC GENERATIVE CONVERSATIONS DRIVE RESULTS
Why do so many salespeople struggle to get anything meaningful out of their conversations?
Could it be fear?
When salespeople lack confidence, believability in themselves and their messaging, combined with low self-worth, they become afraid to speak about what's on their mind.
All of this takes a toll on salespeople leaving them afraid to have authentic business conversations for fear of the other person’s reaction or opinion, fear of being rejected, their ideas not being important, or they fear the other person’s position and how they might handle the information.
Meaningful authentic and generative conversations require practice.
How much revenue are you leaving on the business table because you might be struggling with authentic generative conversations?
When you are not authentic in your conversations your clients and future clients sense it, feel it and some may call you out on it.
Authenticity always brings more authenticity and will shift the course of conversations.
Authentic generative conversations...
- Allow you to fully express your thoughts
- Fosters clarification and collaboration
- Allows for questions to be answered, commitment on next steps and a time on the calendar for the next meeting
BRINGING THIS ALL TOGETHER
Conversations are the most powerful tool you have at your disposal to foster relationships.
In a connected world, how do you have connected conversations?
Quite simple... You listen with intent. Listen with your heart. Listen to learn. This has a direct impact on your conversations.
I encourage you to rise-up and stand tall in how you connect with your clients to encourage healthy and meaningful conversations. This can only happen by truly giving a rip and inviting your clients into conversations, not pushing them away with all your interruptions.
I will leave you with this to think about...
It's so easy to connect but let's all think for a moment about connecting with meaningful authentic generative conversations to the mind of your client's, thinking together for business betterment, and then just imagine where all this exponential sales growth will take you?
In this episode of Selling From the Heart, we are joined by Kelly Riggs the author of the book Counter Mentor Leadership and is a speaker and business performance coach for executives and companies throughout the United States. He is known for his leadership, sales development, and strategic planning expertise.
Kelly Riggs joins the Selling from the Heart podcast to discuss the need for authenticity and relationship-building in sales. He emphasizes the importance of character in sales professionals and the need to focus on the customer's best interests. Kelly also challenges the traditional approach to sales training, suggesting that it often results in inauthenticity and product-focused selling. He advocates for a shift towards a coaching culture and ongoing sales development to create lasting change and improve sales results.
KEY TAKEAWAYS
Authenticity and character are crucial in sales, and sales professionals should prioritize the customer's best interests.
Traditional sales training often focuses too much on product knowledge and can lead to inauthentic and pushy sales tactics.
Building relationships and trust with customers should be a priority, and salespeople should focus on understanding the customer's needs and providing value.
Sales leaders should create a coaching culture and provide ongoing development for their sales teams to improve skills and behaviors.
Effective sales coaching involves ongoing support, reinforcement, and accountability to ensure that new skills are implemented and behaviors are changed.
HIGHLIGHT QUOTES
"The line between a sales professional and a capable con artist is character." - Kelly Riggs
"Sales training, as it is currently practiced, simply doesn't produce the results we're looking for." - Kelly Riggs
"We turn salespeople into product pushers, and it's why customers don't like salespeople." - Kelly Riggs
"You don't build relationships in business the way you do in the real world." - Kelly Riggs
"Closing is overrated. It's about building trust and relationships." - Kelly Riggs
Learn more about Kelly:
LinkedIn: https://www.linkedin.com/in/kriggs/
Learn more about Darrell and Larry:
Darrell's LinkedIn: https://www.linkedin.com/in/darrellamy/
Larry's LinkedIn: https://www.linkedin.com/in/larrylevi...
Website: https://www.sellingfromtheheart.net/
Got a video about how you sell from the heart? Share it by texting VIDEO to 21000.
Please visit https://www.sellingfromtheheart.net/p... to pre-order your copy of the rerelease of the Selling from the Heart book.
SUBSCRIBE to our YOUTUBE CHANNEL!
Please visit WHY INSTITUTE:
http://sellingfromtheheart.net/why-os
Please go to WORK BETTER NOW:
https://www.workbetternow.com/
Click for your Daily Dose of Inspiration:
https://www.sellingfromtheheart.net/d...
Check out the 2023 Authentic Selling Challenge:
https://authenticsellingchallenge.com/
Get your Insiders Group FREE PASS here:
This Week in Copiers Ten Years Ago
This Week in Copiers Ten Years Ago
Second Week of August 2013
Real Copier Sales
What do Millennial's, Horse Traders, Amazon, Ricoh MP 501SP all Have in Common?...more here
Check These Great Copier Threads from Ten Years Ago This Week
Konica Minolta to Showcase New Production Print Solutions at ...
RAMSEY, NJ, Aug 12, 2013 (Marketwired via COMTEX) -- Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announces that the company will debut innovative new technologies for the graphic communications industry at PRINT 13 from September 8-13 at McCormick Place South in Chicago. At Konica Minolta Booth #518, visitors can witness Konica Minolta's full array of EnvisionIT Production solutions and services that offer the capabilities commercial printers need to improve
Blog Post
Ricoh Plotworks "Way To Screw Up the W3601" Updated!
in mind that we're also fighting the battle with Toshiba, KonicaMinolta and Kyocera with their knock off models. I'm thinking (these are my thoughts)there are two major reasons for embedded Plotworks in all of Ricoh's wide format LED models. The first reason is thatRicoh needed batch plotting for their MDS approach with larger accounts. Meaning, how the heck could Ricoh offer to solve wide format printing issues with Major accounts if none of their devices were capable of batch plotting? They
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Canon Solutions America Guides Royal Printing into the Digital Age
, resulting in an ever-increasing demand for short-run print jobs. “We started experiencing the kind of immense growth we’d hoped for, but we really didn’t know how quickly it would come about,” said Thomas. “That presented some challenges.” Thomas instinctively called her friends at CSA. After reviewing a number of Canon digital printing solutions, she and her brother found themselves in agreement with Tummino that the Canon imagePRESS® C6010 was the best fit for Royal Printing’s growing commercial
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Ricoh unveils TotalFlow 2.0 to address print service providers' speed, accuracy and productivity challenges
mobilizes information from job creation through printing and finishing. The three-part solution includes TotalFlow Prep software for fast, accurate print setup, TotalFlow PrintManager to optimize printing efficiency, and TotalFlow ProductionManager for advanced print management capabilities. "As a services company, we're committed to helping our customers work as productively as possible with our production printers," said Tim Vellek, Vice President, Production Printing Business Group, Ricoh Americas
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New Ricoh color MFPs push innovation envelope in image quality, smart operation and cloud-based services
MALVERN, Pa., Aug. 8, 2013 -- /PRNewswire/ -- Ricoh Americas Corporation today introduced a new series of color multifunction products (MFPs) with significant improvements in image quality, ease of use and support for advanced workflows. The RICOH MP C3003/MP C3503/MP C4503/MP C5503/MP C6003 series ranges from 30-60 pages per minute and offers: Connectivity to a range of cloud services for scanning document storage, mobile printing and collaboration through Ricoh's optional Ricoh Integrated
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Canon U.S.A. to Launch Océ ColorWave 900 at PRINT 13
High-productivity wide format inkjet printer can print over 6,000 square feet in one hour MELVILLE, N.Y. -- Canon U.S.A., Inc., a leader in digital imaging solutions, is taking high-speed production to a new level in the wide format arena with the North American launch of the OcÉ ColorWave® 900 printer. Visitors to the Canon booth 502 at the PRINT® 13 show in Chicago (Sept 8-12, 2013) will see the OcÉ ColorWave 900 printer as it makes its debut appearance in North America. Canon will be taking
Blog Post
Smart Scanning with Scan2Cloud Apps
browser and it's connected to the web. That means no additional software to run on a server, no maintenance costs for the software and no downtime. UDOCX allows you to scan the document as PDF/A, have it OCR'D add Metadata and then sendit to the likes of MSOffice 365, SharePoint, Dropbox, Alfresco and Xerox Docushare while depositing the document in the right location every time. UDOCX (Fenestrae)now has partnerships with Ricoh, Xerox, Canon, Fujitsu, Alfresco. Mircosoft, Sharp and Xerox Docushare
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Around the World with Canon
Canon and Getty Images Focus on the IAAF World Championships in Moscow Canon U.S.A., Inc., a leader in digital imaging solutions, announced today that Canon Europe and Getty Images, a leading creator and distributor of award-winning photography, video and music worldwide, will unite to provide imaging excellence at the IAAF World Championships in Moscow from August 10-18, 2013. Through Canon's role as Official Partner of the IAAF World Athletics Series and Getty Images' role as Official
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FASTER SPEEDS AND CUTTING-EDGE LASER IMAGING TECHNOLOGY DEFINE THE NEW RICOH MP C6502/MP C8002 SERIES
high-quality image and color control on the RICOH MP C6502/MP C8002 is simple with the new Fiery® E-22B Print Controller. This new Fiery option provides users with greater management and control for more complex color workflows that require fast and accurate image processing. Along with multiple finishing options, including newly designed flat-fold booklet finishing, the RICOH MP C6502/MP C8002 ensures color projects achieve professional-grade results. For details on Ricoh’s full line of
Blog Post
Copier Scams Part Deux "Dude Where's my Copier"?
business to help prospects to lower their costs that are related to hardware, service and supplies. Since most copiers aka MFP's are leased there is usually a fixed cost associated with the lease and in some cases the monthly or quarterly service and supplies. Once we have the price that the customer is paying most sales people will try to see if they can lower the cost by swapping out the old lease with a new lease (upgrade the existing lease). This is where it gets sticky, when you're working
Comment
Re: Ricoh Plotworks "Way To Screw Up the W3601" Updated!
Excellent analysys Art, I appreciate your taking the time to let us know the latest on this fiasco. It makes sense why they did it now that you explained it so well, but I would wager it will bite them later when sales plummet. I kind of gave up selling wide format due to getting kicked by Oce a few times and then the price increase. I did sell a Savin 3406 before the software mandate and it replaced a 2404 with Ratio that they got tired of paying for updates. They do not need the benefits of
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Canon enhances image PROGRAF range with five new large format
improved internal technology means less passes are needed when printing for fast production (approximately 1.5 times faster than the previous iPF9000S). The iPF9400S comes with bright colour reproduction and an updated print head ink sequence, to enable the printer to increase speed while printing - making it ideal for poster production. Canon has also developed the Photoshop Plug-In to include a layout function with automated size adjustment, ideal for gallery wraps. In addition, the accounting
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Samsung Printers Win Pick Awards for Outstanding Achievement from Buyers Laboratory
Samsung Electronics America, Inc. today announced it received recognition for its Near Field Communication (NFC) technology and its mono, color laser and multi-function (MFP) printer devices from Buyers Laboratory LLC (BLI) in the U.S. BLI recognized Samsung with a Summer 2013 Outstanding Achievement Award in Innovation for its groundbreaking use of NFC to simplify mobile print, scan and fax capability. In addition, the Xpress M2825DW and M2875 Series and ProXpress M4020ND devices were
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Muratec Completes A4 Monochrome Product Line Refresh with the Launch of the MFX-3590
Muratec Completes A4 Monochrome Product Line Refresh with the Launch of the MFX-3590 Multifunction document solution delivers innovative printing, faxing and scanning to the desktop Plano, Texas (August 8, 2013) - Muratec America, Inc., manufacturer of multifunction office equipment and business productivity solutions, announces today the availability a new A4 monochrome multifunction printer (MFP), the MFX-3590. “We’re very excited to complete our A4 monochrome product line refresh with the
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Canon U.S.A. Announces The Mount Academy as Winner of 2013 North American Envirothon
, senior director and general manager, Corporate Communications Division, Canon U.S.A. “The Envirothon is a great way for high school students to learn about sustainability, the environment and management of our natural resources. Canon’s corporate philosophy of Kyosei – all people, regardless of race, religion or culture, harmoniously living and working together into the future,corresponds with these values – education and environmental responsibility are important to us." The North American
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mpc6502.pdf
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Re: Copier Scams Part Deux "Dude Where's my Copier"?
Art, it's a part of the industry that I doubt you will get rid of. I would like to add my own "observation". I don't think that 99.9% of dealers do a good deal. If 99.9% was the case these instances would not even be noticed because they would be unheard of. I think the reality is that around 60-70% of dealers are OK. Another point is that the leasing companies do not give a damn about the state of the copier at the end of a lease. As long as the customer has made all the payments they're happy
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Re: Smart Scanning with Scan2Cloud Apps
powerful and a much cheaper alternative to most Doc Management Systems out there! Working with PDFs that can be annotated in Adobe Reader is a major step towards a "less paper"office in the SMB market. I would love to read more about popular Xerox/Ricoh/Toshiba solutions if you get a chance to write about them sometime.
Member
Wildcat10
Topic
Kofax Gains Momentum with Recent Accounts Payable Automation Sales Totaling More Than $2 Million
IRVINE, Calif.--(BUSINESS WIRE)--August 13, 2013-- Kofax(R) plc (LSE: KFX), a leading provider of smart process applications for the business critical First Mile(TM) of customer interactions, today announced that it recently closed four Kofax MarkView sales totaling $2.4 million. Collectively, the customers will process more than one billion invoices annually. The four organizations chose Kofax MarkView for Accounts Payable for its ability to automate the capture and processing of invoices for
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Kofax Gains Momentum With Recent Accounts Payable Automation Sales Totaling More Than $2M
IRVINE, CALIF.--(BUSINESS WIRE)-- Kofax® plc (LSE: KFX), a leading provider of smart process applications for the business critical First Mile™ of customer interactions, today announced that it recently closed four Kofax MarkView sales totaling $2.4 million. Collectively, the customers will process more than one billion invoices annually. The four organizations chose Kofax MarkView for Accounts Payable for its ability to automate the capture and processing of invoices for improved efficiency
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Ricoh 5100en vs KIP 7900
Anyone have any tips for me, I'm doing a 5100en demo Monday. They already saw the KIP 7900. They will have a "problem PDF set" that they said printed quickly on the KIP. I will have to print it out as well. Got a screaming fast new PC to run Plotworks for this demo. I'm concerned about the Transparency setting KIP has. thanks.
Member
Emilylucky
Comment
Re: Ricoh Plotworks "Way To Screw Up the W3601" Updated!
I totally agree with you on this one. As of this morning I am seeing the new CW2200 as it is being setup, I am thinking, is this the best that Ricoh can come up with? In my opinion it will only cheapen the Ricoh name with this unit that looks like it is several different pieces that are now married together to create this unit. As you stated, Ricoh made decisions without consulting any of the Rep's that are actual in the field listening to the end user. I started selling Ricoh's wide format
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Copier & Office Equipment Financing from LCA
Copier and Office Equipment Financing from LCA Copier Office Equipment Financing from LCA Not rendering correctly? View this email as a web page here . Step up your Sales with an LCA Step Lease This flexible lease lets you pay $99 per month for the first six months of the lease with only one lease payment due in advance. After the initial six month period, your remaining payments will increase to a standard, fixed payment for the rest of the term. Click here or the button below to learn more
Blog Post
Scan2Cloud Solution the Alternative to eCopy
When you've been in the busy as long as I've been you see many reps come and go, however for those of us that stick around we have a tendency to never leave the business. I met Monte through the Print4Pay Hotel forums many years ago, it may have been in 04 or 05, even though we've never met we've been able to help each other with information through the P4P forums and ever now and then we get the chance to chat on the phone. A few months ago, Monte introduced me to CC Scan and gave me a
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Alberta managed print solution RFP
Red Deer County is issuing this RFP to replace its currently owned copiers and printers with a new managed print solution that can provide the features and functions described herein. Red Deer County is seeking a solution from a single vendor that will provide all equipment, supplies and maintenance to fully support its printing and copying environment. Darren Young Phone
403)350-2150Fax:4033469840Response Submission:same http://www.bids.ca/notice_details.php?tender_no=RFP 02/13 prov=ABPC
403)350-2150Fax:4033469840Response Submission:same http://www.bids.ca/notice_details.php?tender_no=RFP 02/13 prov=ABPCReply
Re: top challenges faced by sales reps on a day to day basis
One of the biggest obstacles up until recently, was having to answer to a Sales Manager, who was totally incompetent, and the micro management he adopted in trying to gain kudos with management for his failure to produce a winning team formula was ridiculous. Fortunately, they have since given him the boot, and life is starting to get back to normal.
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Re: NECS becomes a Samsung dealer
The Samsung machines are very impressive. I am not an easy person to impress. Great touchscreen and the menus make sense to the customer. Searchable PDF, OCR and a workflow app similar to DigiDocFlow right out of the box. The machines are well built on par or better than anything competitors like Sharp or Toshiba have out there. They really do have a lot to offer and the pricing is incredible. We brought on Samsungas our secondary line. As for Ricoh, I hope they step it up on the dealer side
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Re: Copier Scams Part Deux "Dude Where's my Copier"?
Sorry Grant but I have to call you out.It is a big mistake for salespeople to assume that what is true in their case, is true across the board. It causes the salesrep to make mistakes in judgement and may cause them to unintentionally misinform their prospect. Anything that isn't required by law is negotiable and therefore will vary from lease company to lease company and dealer to dealer. So two dealers using the same lease company may have negotiated different terms.
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Re: Canon U.S.A. to Launch Océ ColorWave 900 at PRINT 13
Here's the math: 6,000 Square Feet / 60 minutes=100 square feet per minute Divide that by 3 (if your wide format is 36") to get linear feet per minute = 33.3 Divide that by 2 (since D is 24" long) to get 16.67 per minute This machine's rated speed is 12,000 sq feet an hour,or 200 square a minute. Divide that by 3.5 (since the machine is 42" width) to get 57.14 linear feet per minute. If you are printing D size prints, divide that by 2 to get 28.57 per minute.
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Re: Copier Scams Part Deux "Dude Where's my Copier"?
That's not really the point I was trying to make. The point is that a salesrep shouldn't assume anything as fact because the facts vary from dealer to dealer and lease to lease. That having been said, you are missing a big part of the lease equation and that is the "alternative forms of revenue" that comes at the end of the lease. Anytime a lease is ended effectively, the lease company loses the chance of an automatic renewal (evergreen clause), in some cases they lose the chance to sell the
This Week in the Copier Industry 5 Years Ago
This Week in the Copier Industry 5 Years Ago
Second Week of August 2018
Real Copier Sales
That intern was tasked with gathering information for the acquisition of the new copier. We had a few calls by cell and then many text messages in reference to the options. all the while I held my price on the more here The Horse Trader
Enjoy These Awesome Copier Threads from 5 Years Ago
This Week in the Copier Industry 10 Years Ago, The Second Week in August 2008
authentication requirements. · The HP LAN Fax Solution from HP and Captaris(1) combines the Captaris RightFax offering with HP multifunction printers (MFPs) and digital senders. Instead of using traditional stand-alone fax machines, users can now send and receive faxes easily from an MFP, digital sender or PC, reducing the number of devices and supplies required for the office. · The HP Print Optimization Solution from HP and Standard Topic Ricoh New Model Support for IPDS 8/11/087:10 PM Ricoh is
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MFP Industry News August 5th 2018
services, and document and process technology - Apogee was a dealer for Canon, Hewlett-Packard, Samsung Ricoh, Xerox, Kyocera, and Konica Minolta (but now most likely will only sell HP products) - Enrique Lores, president of HP Imaging and Print, commented: “The Apogee acquisition extends HP’s print leadership by boldly leveraging the industry shift to contractual sales as we aggressively pursue the A3 office market. We’re augmenting our go-to-market and enhancing our ability to deliver the services
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New EFI Fiery DFE for Konica Minolta AccurioPress 6136 Series Delivers Best-in-Class Quality, Productivity and Workflow Integration
Konica Minolta Konica Minolta Business Solutions U.S.A., Inc. is a leader in industrial and commercial printing and packaging solutions. With a comprehensive portfolio of production print offerings, it delivers the latest innovations in printing, applications and expertise. Its All Covered IT Services division offers a range of IT strategy, support, and network security solutions across all verticals. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier
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Kyocera named most reliable brand for colour copiers
laboratory to analyse key factors such as product break-downs to decide the victor. In the case of Kyocera, the products scored 10 out of 10 for colour quality, printing speed and low costs. “ All of Kyocera ’s colour copiers demonstrated excellent reliability, with every device scoring 10 out of 10,” noted George Mikolay, associate director for Keypoint Intelligence – Buyers Lab. “With a low misfeed rate and zero service interventions required, Kyocera colour copiers are designed to keep users
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KONICA MINOLTA AWARDS MARCO TEAM WITH PRO-TECH SERVICE AWARD
portfolio from IT Services ( All Covered ), ECM, Managed Print Services and industrial and commercial print solutions.Konica Minoltahas been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for 11 consecutive years, and is proud to be ranked on theForbes 2017 America's Best Employers list. The World Technology Awards recentlynamed the company a finalist in the IT Software category. KonicaMinolta, Inc. has been named to the Dow Jones Sustainability World Index
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Around the World with Konica Minolta
date of summer 2019. About Konica Minolta Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the Workplace of the Future ™ ( www.reshapework.com ) with its expansive smart office product portfolio from IT Services ( All Covered ), ECM, Managed Print Services and industrial and commercial print solutions.Konica Minoltahas been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for 11 consecutive years, and is proud to be
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Conlin's Digital Print Goes for (Metallic) Gold with New Xerox Iridesse Press
NORWALK, Conn. - August 9, 2018 - Conlin’s Digital Print is among the first graphic communications providers in North America to acquire a Xerox IridesseProduction Press . The Philadelphia-area digital printer plans to target new vertical markets and current customers that can benefit from Iridesse’s unique ability to deliver eye-catching spot embellishments and metallic hues all with unmatched image quality. “We’re constantly looking to upgrade to new and higher quality equipment,” said Bill
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Miller’s Professional Imaging Adds Second Canon DreamLabo Printer
MELVILLE, N.Y. - August 8, 2018 - Canon U.S.A., Inc., a leader in digital imaging solutions, has announced that Miller’s Professional Imaging has added a second Canon DreamLabo 5000 inkjet production photo printer to its print shop to provide its high-quality capabilities to its Mpix Brand Products. With the DreamLabo, Mpix customers can now create Premium Panoramic Photo Books in luster and glossy paper surfaces. “The superb quality of photographs printed on the Canon’s DreamLabo 5000 has
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Re: What do Millennial's, Horse Traders, Amazon, Ricoh MP 501SP all Have in Common?
SalesServiceGuy posted: HP, Lexmark, Kyocera, Ricoh, Konica Minolta, Canon, Sharp and Xerox are all guilty of undermining the dealer channel by allowing parts of their current product line to be sold on Amazon. Amen to that, guilty as charged. Plus they won't do anything about it.
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Canon TX-3000 Proposal
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MGI Scores JETvarnish 3D Triple Play with 3 New Israeli Press Sales
16.5”/42cm at 8,220ft/2,520m per hr. Labelexpo Americas Print 18 Demonstrations In collaboration with MGI’s Global Business Partner, Konica Minolta the JETvarnish 3D Series will be demonstrated live at the upcoming Labelexpo Americas (Sept. 25-27 th ) and Print 18 (Sept. 30-Oct. 2 nd ) trade shows in Chicago. All interested members of the graphic arts industries are welcome to contact Konica Minolta and MGI to arrange for a personal briefing on the digital power and revenue production benefits
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DuraFast Label Company Now Selling Afinia L501 Color Label Printer with Duo Ink Technology
meant using two different color label printers." The Afinia L501 color label printer uses both types of ink – perfect for businesses that need to print both prime labels and industrial / GHS labels, he explained. "This is a versatile color label printer. You can start by printing high resolution, photo quality labels like wine bottle labels, craft beer labels, coffee and tea labels, and so on and then swap out the print head and inks to print durable industrial labels, GHS BS5609 chemical
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Re: What do Millennial's, Horse Traders, Amazon, Ricoh MP 501SP all Have in Common?
HP, Lexmark, Kyocera, Ricoh, Konica Minolta, Canon, Sharp and Xerox are all guilty of undermining the dealer channel by allowing parts of their current product line to be sold on Amazon.
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Canon imageRUNNER Advance C3535i questions
When printing from the by-pass I see that the device is spec'd for 300 gsm. Is there a print setting for thick stock? Meaning the device will slow down in print speed to make sure the toner images on 300gsm? The substrate also has a varnish on it and I'm afraid with the Canon fusing that the varnish will melt. Need help asap if you can
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What do Millennial's, Horse Traders, Amazon, Ricoh MP 501SP all Have in Common?
I'm not sure what the title of this blog will be at this time, and as I get deeper into the story I may come up with it as I write. About eight months ago I received a lead from my service department about and old Ricoh 1035 that was still in the field. We didn't sell the device new, but somehow ended up as the service provider for a small law firm. No maintenance/supply agreement, just service and bill as needed. For six months I got not where with phone calls, was never able to get to speak
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2018 BTA National Conference to Be Held Sept. 19-21 in New York City
by Gil Cargill of Cargill Consulting Group; and “Being a Data-Driven Dealership: Data Marketing to Drive Strategic Revenue Growth,” led by Dominic Pontrelli of Pontrelli Marketing and Randy Dazo of Keypoint Intelligence-InfoTrends. The vendor panel, “Production Industrial Print: The Future of Imaging,” moderated by Frank Cannata, will follow. The panelists will include: Helene Blanchette of Xerox Corp., John Fulena of Ricoh USA Inc., Eric Hawkinson of Canon Solutions America, Frank Mallozzi of
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New Integration with Duplo Finishers and EFI Fiery Digital Front Ends Brings Automation to Print Finishing Workflows
production environment while maintaining high quality and accuracy ,” said Ken Kaypekian, Global Print’s sales manager.“ Planning our job layouts first on our Duplo DC-746 and then moving it to our Fiery Impose environment, instead of the other way around, has been amuch more efficient workflow and the accuracy is now phenomenal .” “ Manual processes in digital print production workflows create bottlenecks that take up too much time, so this new integration for Fiery workflows with Duplo devices is
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Brother International Corporation Introduces New Line Of Digital Color Printers With Laser-Quality Printing For Small And Home Offices
even better by listening to our home office and small office customers and addressing more of their printing and imaging challenges," said Eric Dahl, director of B2C product marketing at Brother. "With this new lineup, customers can reliably and affordably add laser-quality sharp text and vivid color images to their important documents." Brother's new line of digital color printers offers a wide range of features and functions, including faster print speeds, robust build improvements, and "touch to
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Critical Bug Opens Millions of HP OfficeJet Printers to Attack
A malicious fax sent to an HP Inc. OfficeJet all-in-one inkjet printer can give hackers control of the printer and act as a springboard into an attached network environment. LAS VEGAS – Tens of millions of fax-ready HP OfficeJet inkjet printers are vulnerable to a simple hack that gives an attacker full control over a targeted printer. Once compromised, the all-in-one OfficeJet could act as a springboard for deeper network penetration by an attacker. Here at DEF CON, researchers at Check Point
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Ricoh DD6650 Does anyone have one?
We're in need of a Ricoh DD6650P or Savin or Lanier. Does anyone have one? Art
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Color-Logic Certifies MDV Ultra Silver Substrate for Ricoh Pro C7100 and C7200 Digital Presses
printing applications.Color-Logic provides brand owners, product managers, corporations, and their advertising agencies the ability to differentiate themselves and their clients with a simple print production process that yields dramatic results.Color-Logic decorative effects utilize the existing workflows of printers and designers, yielding dynamic results without the use of special equipment.Color-Logic supports the value of print and works with designers and printers to enhance their printed
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CynergisTek Extends Managed Print Services Contract with Yale New Haven Health
, faxes, scanners, thermals, and specialty printers (label and wristband printers) across 230 of the health system’s numerous locations. Through detailed assessments of YNHHS’ existing print structure, CynergisTek provided immediate savings by addressing the thermals and high color print volume, while providing greater device support and integration. With the extended contract, YNHHS will realize continued savings through a collaborative effort to reduce color volume by implementing technology and
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Canon Offers Enhanced Features with Therefore™ 2018 to Help Businesses Better Manage Information and Collaborate
apprised of the latest news from Canon U.S.A. , sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. For media inquiries, please contact pr@cusa.canon.com . † Based on weekly patent counts issued by United States Patent and Trademark Office. 1 IDC InfoBrief, sponsored by Canon, Digital Transformation Emerging Technologies: The Canon Office of the Future Survey, Conducted by IDC, December 2017 . 2 Canon U.S.A. , Inc., through its subsidiary
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Ricoh SP C842dn printer "Stack Overflow" error
We recently installed the above design. All works well except for one file from InDesign. The printer is showing a "stack overflow" error 84. Our client has two other Ricoh devices SP C821dn and Ricoh MP C6503 with fiery. That document will print fine on both of those devices with no errors. Any ideas?
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Re: Canon imageRUNNER Advance C3535i questions
when you load the bypass tray it will auto recognize the paper in a pop-up menu, and if you look closely there is a section near the bottom where it shows what a media is defaulted and a button that says “change “. This is where you would program in the media wait. I believe it would be heavy six, if you hit the details button on that screen you will see it by GSM The varnish would be questionable. I’m thinking, try using the selection for “2nd side of printed media”
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Re: Canon imageRUNNER Advance C3535i questions
how about when printing? Is there a setting in the print driver? Can you send me post a pic?
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Canon Discovery Services' CaseData® eDiscovery Platform Offers Visual Analysis Tools
deficiency in the production of documents delivered from opposing counsel. Canon Business Process Services provides outsourced document management and electronic discovery services to 27 of the 2018 Am Law 100 firms. For more information on CaseData, as well as insight on legal industry trends and best practices, visit the Legal Services page of Canon's website. About Canon Discovery Services Canon Discovery Services, a division of Canon Business Process Services, Inc., offers a skilled, dedicated
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Attention Sales Leaders... Your Sales Reps Must Get Valuable Before They Get Visible!
bringing competence and articulating value inside the conversation. Unfortunately, many sales reps struggle with understanding the value their buyer wants. In the latest episode of the "Selling From the Heart" podcast, my dear friend, Deb Calvert shares insight into the three levels of value from the buyer's perspective. Value of the product, if relevant. Added value, in addition to the product but in many cases this has even been equalized. Created value. The individual value of the sales rep. It's
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Epson Introduces EcoTank and WorkForce Business Edition Printers
the ISO/IEC 24712 pattern with Epson’s methodology. Included ink bottle photo yields are significantly lower. Actual ink yields will vary considerably for reasons including images printed, print settings, temperature and humidity. Yields may be lower when printing infrequently or predominantly with one ink color. All ink colors are used for printing and printer maintenance, and all colors must be available for printing. For more information, visit www.epson.com/inkinfo 2Replacement cartridge
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Re: What do Millennial's, Horse Traders, Amazon, Ricoh MP 501SP all Have in Common?
I do get occasional competition from Amazon, mostly on A4 product, so great story and advice on how to deal with clients. I buy stuff from Amazon so it never hurts to check their offerings. Thank fully none of the Toshiba products that I sell are listed on Amazon. Many toners are listed but all of my copiers are under a cpc contract where toner is included at no charge.
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Re: Around the World with Ricoh
remained a challenge. Local Area Network (LAN): With the growing demand for access to data centers and the internet, there was a drop in overall speed and connection. To mitigate, Ricoh's service providers had to troubleshoot issues individually, resulting in management inefficiencies and added costs in coordinating multiple investigations across different locations. To resolve these challenges, Ricoh set out to reconfigure its entire network infrastructure based on a carefully developed framework
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Re: New Exit Tray for Ricoh MP W6700_MP W7100 & MP W8100
bumpers strategically placed on the tray between it and the 6700 will eliminate the possibility of the tray accidentally pushing back and falling off of the copier. These peel and stick bumpers can be found at your local hardware store for about $2.00 usually found with the chair hardware.
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Canon Recognized as one of the 10 Fastest Growing Managed Services Providers 2018 by "The Technology Headlines" Magazine
profile of Canon , "The Technology Headlines" noted that one key to Canon's recognition is its comprehensive array of managed services that are designed to help clients adapt to today's rapidly changing business environment. An example of driving innovation and value for clients is Canon's source-to-pay (S2P) outsourcing services program . Recently, Canon announced its partnership with Tradeshift, the world's largest business commerce platform. By leveraging Tradeshift's platform, Canon is
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Error code 719-0041 and 719-0042
I have an IR5540i hooked up to a ITC paystation elite and we are getting these error codes. We are using the Canon serial interface K3 for the connection of the two units. Technicians cannot pinpoint the cause. Any ideas???
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Apparel Industry Approaching the Next Level in Digital Transformation with New EFI Offerings at MAGIC
-based inks provide extraordinary print durability and yield lon ger printhead life with reduced maintenance costs. The inks also deliver excellent light fastness and high sharpness on nearly any type of fabric, including cotton, polyester, cotton-poly blends and more. EFI’s Sourcing at MAGIC exhibit is in booth 66708 in the north hall of the Las Vegas Convention Center. EFI Reggiani, Optitex and Fiery DesignPro products are part of an extended portfolio of technologies that advance EFI’s global
Lead for 43 black & color MFPs
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Lead for IT Services
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Lead for Eighty Copiers for 36 months
see attached zip file
Lead for Fleet of Copiers
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ERP Systems: The Key to Business Efficiency
ERP Systems: The Key to Business Efficiency
Understanding the impact of ERP (Enterprise Resource Planning) systems on business efficiency is crucial. It has become an indispensable part of the operational strategy for many organizations worldwide. According to a report by Allied Market Research, the global ERP software market is projected to reach $78.40 billion by 2026, growing at a CAGR of 10.2% from 2018 to 2026.
To begin with, ERP systems are comprehensive software solutions designed to manage and integrate all the processes and information flowing through a company. They combine all the functions of a business, including product development, manufacturing, sales, and marketing, into a single, streamlined system. Consequently, they eliminate data silos and improve information flow across the organization.
Improving Business Processes
The principal aim of ERP systems is to augment business efficiency. These systems are meticulously designed to streamline workflows and simplify complex processes. ERP systems eliminate the need for manual and time-consuming tasks, offering automation of routine operations.
As substantiated by a study from Panorama Consulting Solutions, a striking 95% of businesses reported an improvement in their processes post the implementation of an ERP system. The systems’ ability to save employees’ time and enable them to concentrate on strategic tasks, underscores its pivotal role in enhancing business processes.
In addition to automation, ERP systems provide real-time, actionable insights into business operations. This facilitates rapid decision-making, further bolstering the overall efficiency of businesses. In essence, an ERP system serves as the backbone of an organization, significantly boosting process efficiencies.
Boosting Productivity
ERP systems significantly contribute to the enhancement of organizational productivity. A key feature of ERP systems is their ability to automate manual and repetitive tasks, freeing up employees to focus on more critical, high-level functions.
According to a report by the Aberdeen Group, companies implementing ERP systems have witnessed an impressive 11% reduction in operational costs. By streamlining business operations and minimizing time-intensive manual processes, these systems contribute directly to increased efficiency and productivity.
Moreover, ERP systems reduce the likelihood of errors, which are common in manual data entry processes. By providing accurate, real-time data, these systems facilitate more precise decision-making and task execution, further boosting productivity levels.
ERP systems offer multifaceted benefits, including time savings, error reduction, and process optimization. All these factors converge to boost productivity, enabling businesses to accomplish more with fewer resources. The results are not just improved bottom-line performance, but also a more engaged and motivated workforce.
Enhancing Collaboration and Communication
ERP systems can significantly improve collaboration and communication across various departments within an organization. The integration of multiple business processes and departments into a single, unified platform fosters a cooperative environment where information flows freely and efficiently.
Seamless communication is critical to business success, and ERP systems aid in facilitating this by providing a central repository for all business data. Every department has access to the same accurate, up-to-date information, eliminating misunderstandings and communication barriers that can arise from using different data sources.
Furthermore, ERP systems enable team members to share and collaborate on documents, projects, and other tasks within the same system. This not only improves productivity but also enhances the quality of work as team members can provide immediate feedback and make real-time changes.
In essence, ERP systems act as a bridge that connects different departments, ensuring they work cohesively. The robust collaboration and communication tools these systems offer not only streamline workflows but also promote a more harmonious and efficient working environment, driving overall business efficiency.
Improving Data Accuracy and Accessibility
ERP systems markedly increase data accuracy and accessibility, acting as a reliable source for all business data. This helps mitigate the chances of errors and discrepancies, contributing to a more precise business model. A study from the Aberdeen Group emphasized that companies employing ERP systems saw a significant 33% decrease in the time required to make decisions.
The automation offered by ERP systems minimizes manual data input, reducing human errors and increasing data accuracy. This level of accuracy is crucial in driving data-supported decision-making and strategic planning, an integral part of modern business operations.
The accessibility provided by ERP systems allows for real-time data access for authorized personnel, irrespective of their location. This improved access accelerates decision-making processes, boosts departmental collaboration, and enhances overall business efficiency.
By acting as a consolidated, automated platform with real-time access, ERP systems significantly enhance data accuracy and accessibility. They act as a driving force behind efficient, data-driven decision-making, playing an essential role in modern business operations.
Streamlining Supply Chain Management
ERP systems play a crucial role in streamlining supply chain management. By integrating data from different functions, they provide a comprehensive overview of the entire supply chain. This transparency enables businesses to monitor and manage their supply chain more efficiently, reducing delays and enhancing productivity.
Moreover, ERP systems automate numerous supply chain processes, eliminating manual tasks and reducing the risk of errors. They also facilitate real-time tracking of inventory, orders, and deliveries. As a result, businesses can maintain optimal inventory levels, prevent stockouts or overstocks, and ensure timely delivery to customers.
ERP systems significantly streamline supply chain management. Through integration, automation, and real-time tracking, they enhance the supply chain operations’ efficiency, accuracy, and timeliness. Thus, ERP systems are essential for businesses seeking to optimize their supply chain and enhance overall operational efficiency.
Enhancing Customer Service
ERP systems significantly enhance customer service, a critical aspect of maintaining a competitive edge in today’s business environment. With a centralized database, ERP systems ensure all customer data is stored in one place. This data consolidation improves access to customer information, facilitating timely and informed responses to customer queries or issues. ERP systems, thus, equip customer service representatives with a 360-degree view of the customer, enabling them to provide personalized service.
In addition, ERP systems provide real-time insights into customer behavior and preferences. Businesses can predict future buying patterns and trends by analyzing purchase history and interactions. Consequently, companies can anticipate customer needs and tailor their offerings accordingly, creating personalized customer experiences. This deep understanding of the customer, enabled by ERP systems, elevates the customer service experience, resulting in increased customer satisfaction.
Moreover, ERP systems automate many customer service tasks, reducing response times and enhancing customer experience. They can manage multiple customer service channels, track customer interactions, and automate responses to common queries. This high level of automation enhances the efficiency of customer service operations and ensures a consistent and high-quality customer experience.
ERP systems play a pivotal role in enhancing customer service. By consolidating customer data, providing real-time customer insights, and automating customer service operations, businesses can deliver personalized, timely, and efficient customer service. As a result, they contribute to increased customer satisfaction and loyalty, underlining the significance of ERP systems in today’s customer-centric business landscape.
The Pivotal Increasing Role of ERP Systems
ERP systems are the linchpin of modern business efficiency, seamlessly integrating multiple functions to streamline operations and enhance productivity. They not only simplify business processes but also augment collaboration, improve data accuracy, and deliver an unparalleled boost in productivity. From augmenting customer service to streamlining supply chain management, ERP systems offer myriad benefits that translate into tangible business growth.
As the global ERP software market continues its robust growth trajectory, understanding and leveraging the full potential of ERP systems will be vital for businesses seeking sustainable success in a highly competitive landscape.
Lead for of Copiers for City
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