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This Week in the Copier Industry Twenty Years Ago

This Week in Copiers Twenty Years Ago

Third Week of January 2004

DW_P4P_Hotel_500x100_March2023-100

Real Copier Sales

Never Every Stop!

All of these are true, but the most successful people in the copier industry have a huge pipeline of potential customers!

My rule of thumb is that I always need to have 30 or more potential sales every month with a GP potential of the very minimum of $200,000 to meet a 60K quota. It ain't easy!!  You can never ever stop prospecting!!!! ... go here for rest of article

Enjoy These awesome copiers threads from 15 Years Ago

Toshiba America Business Solutions Introduces The Newest Offering In Its Laser Fax Line – The E-Stud

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are the e-STUDIO120F/125F and the e-STUDIO80F/85F. Designed for large business workgroups, the e-STUDIO120F/125F offer high volume and high performance with standard fax features, network printing and scanning, walk-up Internet faxing and fax-to-e-mail capabilities, with an MSRP of $2,799/$3,499, respectively. The e-STUDIO80F/85F plain paper faxes were designed for medium volume workgroups, with a fax speed of 12 PPM, an eight PPM laser print speed and an MSRP of $1,349/$1,699, respectively. About
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Toshiba America New E50 Fax

Art Post (Guest) ·
network of dealers for the suggested list price of $1,095 (USD). Rounding out Toshiba’s line of facsimiles are the e-STUDIO120F/125F and the e-STUDIO80F/85F. Designed for large business workgroups, the e-STUDIO120F/125F offer high volume and high performance with standard fax features, network printing and scanning, walk-up Internet faxing and fax-to-e-mail capabilities, with an MSRP of $2,799/$3,499, respectively. The e-STUDIO80F/85F plain paper faxes were designed for medium volume workgroups
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Ricoh 1085 & 700 Print Controllers

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Looking for a print controller for a Ricoh 1085 and also a Ricoh 700/551.
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Xerox Office Products Named Best of 2003

Art Post (Guest) ·
, being named PC Magazine's "Best Color Laser of 2003" and CRN's "Product of the Year" in the printer category. The Xerox DocuColor 3535 copier-printer was also honored as an Electronic Publishing "Hot Product of 2003." All three magazines publish their top picks in annual issues that examine products launched over the past 12 months. Xerox received a total of 39 industry awards in the United States alone for its office products in 2003, including Phaser® network printers; CopyCentre(TM) digital
Reply

Re: Fax 3310 & 4410 experiences

bmiller (Guest) ·
placed, ranging from the GESTETNER 9199's fax, 6002 copiers, 45pm printers, and 6513 color copiers, plus a few other things some smaller mfp's scattered around. Thanks everyone for the help.
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Sales Info Guide Removed

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Had to remove the sales information guide upload. It is copyrighted and propriority Ricoh material and we can't post it here. Sorry Guys! Graham
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Panasonic Document Routing Software Expands Functionality, Enhances Network Scanning Option

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systems, computer peripherals and office system products designed specifically for business use. Products available include fax and Internet fax machines, digital copiers, network multifunction devices, document management systems, scanners, electronic whiteboards, color and monochrome laser printers, impact printers and DVD drives. Headquartered in Secaucus, NJ, Matsu****a Electric Corporation of America is the principal North American subsidiary of Matsu****a Electric Industrial Co., Ltd. (NYSE
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Re: JP 4500 Duplicator coming soon

Art Post (Guest) ·
separation and tint image printing allow for enhanced control of the printed image. Economy ? At 4,000 prints per master, the JP4500 masters achieve twice the run life of typical digital duplicators. For print runs from 50 to 4,000 copies, reports Ricoh, the JP4500 costs less per print than copiers or laser printers. Easy Spot Color Printing ? The Priport JP4500 systemfeatures a lightweight slide out cylinder, which can be easily changed to produce impressions with color. The duplicator also features
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Re: HP 9000MFP and HP 4101MFP

Jeff R (Guest) ·
I have a customer who has the 1013F and the 4104 MFP. His biggest complaint with the HP is that it is printer first and copier or fax second. He claims it takes him several steps just to make one copy and that drives him crazy.
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Re: Fax 3310 & 4410 experiences

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Put in a 2022 and let the faxes go paperless. Then it doesn't matter about the volume. They got to have a printer, copier etc. Sell the sizzle of paperless faxes and throw in the copier, printer, and scanner... I sold a booklet maker to a customer and threw in the 1060 to make it work. Sometimes you have to sell backwards. Sell the feature and attach a machine to make the features work.
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Re: Fax 3310 & 4410 experiences

Art Post (Guest) ·
Brian: I understand their immediate need is for the faxes, however another immediate need should be to save money and increase productivity! Has you done a fax analysis and showed then what they are spending on printing and sending faxes? If so share them with me and there may be a few things that we can do. You have to show them the justification and the expalin the ROI to them. if they do not know what they are spending, then the mindset is just to replace the existing faxes with more faxes
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Form Overlay on 2022/2027 Printing

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Is anyone using this and how does it work. Also has anyone had success with this on previous models?Let me know as soon as you can.Thanks guys
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Need AF220 Printcon270 (x 200)

cliff (Guest) ·
We need about 200 printcon 270's and about 200 NIC 185E's.Can anyone get hold of this stock and forward some kind of pricing? Thanks Clifford Reed
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Need Help 213d to replace MINOLTA 2001

bmiller (Guest) ·
Can anyon help, From Data Check there doesn't seem to be much differnce, except the 20ppm and ours is 13. Has anyone had experience with these.
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Ricoh 2232c/38c Drivers.

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Here is the link to driver for the new color that should be release next month. Why? You may ask. To give us a heads up on the features and capabilties of the new product.http://support.ricoh.com/bb/html/dr_ut_e/rc2/model/c32_38/c32_38en.htmJG
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Panasonic's Award-Winning WORKiO MFPs Now Offer Output Support for IBM AS/400 Printing

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Panasonic's WORKiO digital systems now have printing support for IBM iSeries (V5R1 operating systems and higher), bringing extended MFP functionality into the IBM(R) AS/400 computing environment, and helping broaden the flexibility of e-business communication and enhance the management of electronic output…(click here to view full article)
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New Riso Technology

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, hereinafter referred to as "Riso Kagaku" ), have jointly developed a high-speed printer based on ink-jet technology. The ORPHIS HC5000 will be launched on Tuesday, December 9, 2003, by Riso Kagaku. With a print speed of 105 pages per minute*1, it is the world's fastest*2 full-color business printer. *1 For A4 size, long-edge feed, simplex, continuous printing in standard mode. *2 Based on sheet-feed type full-color print-on-demand printers available as of October 2003. The ORPHIS HC5000
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Re: 2022/2027 LDAP

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We did get it working a while back. You probably need to turn authentication ON. That was our problem. Attached is our set-up.
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Re: Smart Web Monitor

Art Post (Guest) ·
Maybe, there is a better hardware config here. Why not propose the 2022SP? Propose it just as a scanning solution, then you can scan directly to the folder with out the need of Scan Router. No, passwords are then needed at the copier because the file has benn sent to the PC that is pass code protected. Then you are within the HIPPA comnpliance. 2022SP is $7,195 retail. To me thats les that $140 a month for a scanner solutiona nd I believe the 2022SP scans at 36ipm. Is that right. If you also
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Re: 551 & Mac issues (OS10)

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Yes, Yes, and...Yes. I think it is a problem with the postscript driver and the print controller. We installed a 2090 a monthago with a SR90 booklet maker, and we couldn't get it to fully work the customer's until we put the Fiery controller on it. I know they have different issues than the 551, but Ricoh said that the SR90 would never work fully in their environment (unix)even with the Fiery. (it's an insurance company that prints their own booklets). However, we had a guy from Hitachi
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Re: Konica 8050 50ppm Color and B&W

Brad (Guest) ·
Image quality on the 8050 is close to the Canon 5100, when last I saw it at Graph Expo. The question I always raise is Konica's lack of experience building their own color units. Attached is a recently released list of approved paper stocks for the 8050.
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Re: Equitrac Experience

Gregory (Guest) ·
I placed an equitrac solution in the beginning of 2003. It went very rough and we ended up pulling the fax tracking piece tied to a 5000L. I chalked most of the issues up to a Windows 95 environment and the fact that the law firm was not very technically savvy. Maybe there was more to it? This is the only poor experience that I have heard. And, I believe they serve 80% of the largest law firms in the country. They can't be problematic. And the Equitrac component dramatically boosted GP
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Re: New Riso Technology

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FYI, the actual url is: http://www.olympus.co.jp/en/ne.../nr031014orphise.cfm The proof will be in the pudding, as we say. Aside from those specs which are very much perceptional, the rest is pretty impressive: 105 ppm, duplexing @ 37 ppm, full color one pass, variable data, electronic sorting, cluster printing, multiple paper sources for postcard to 11 x 17. Not having a scanner is one limitation, but solved with the optional scanner application. Art, what else springs to mind that we can
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"Amazing Race" contest

Art Post (Guest) ·
New contest from Ricoh for sales? for the new B2C launch for the new 32/38 launch. Has anyone else heard about this?
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Re: Form Overlay on 2022/2027 Printing

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If you have an image file that you want to use as an overlay, the first thing you have to do is print it using the RPCS driver and print to an overlay file...under job type...then you can call it from the RPCS driver and add it to the document in question. It's great for logo's, even generic letter head.
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Re: SR840 on a 1060?

Art Post (Guest) ·
I have two in the field with no problems. Did you know that most finsihers from Ricoh are made by Sindo Corp or Sindo Ricoh in South Korea. [This message was edited by Docusultant on Wed January 21 2004 at 05:22 PM.]
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Re: SR840 on a 1060?

Art Post (Guest) ·
Thanx!! Here is the link and the page. Peripheral Product specification Sindoricoh can provide is not limited to what is displayed in this homepage. Sindoricoh Designs and manufactures products to meet specification required from different partners. Sindo Ricoh
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Re: 2022/2027 LDAP

mudshark (Guest) ·
I have the same situation going on. We seem to be connecting to the LDAP server, but like Jay, no user data. And I'm getting no help from Ricoh TSC. I especially don't like the condescending attitude I get from them. (Sorry...just had to say that.)
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Re: Smart Web Monitor

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I don't think you can set it to default to require a password....Why not just use scan to email?? That doesn't require any software install like scan router does? Seems like doing it the way they want to do would be somewhat cumbersome, and besides that, off the top of my head, I believe that you would have to sell them DTB pro to properly retrieve the documents and convert them out of the copier file format to PDF files.
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Re: 551 & Mac issues (OS10)

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Ted... Have they downloaded the latest OSX driver from Ricoh and is all the Firmware updated???
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Re: Konica 8050 50ppm Color and B&W

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Has anyone seen this equipment or more importantly the output first hand? I am wondering if it is something that can compete with the other high end production color units like the CLC 5100 and Xerox 6060.
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Re: Fax 3310 & 4410 experiences

bmiller (Guest) ·
Hey Art, Sorry I haven't gotten back to you. I am going to have to e-mail that to you. Question to all, Does anyone know if you can make a copy, while a 5510 is sending or recieving a fax? I appreciate anyone's feedback. Thanks...Brian
-=Good Selling=-

Don't Let A Leaky Sales Funnel Get the Best of You: Clamp Down on These Three Things.

"Successful people do what unsuccessful people are not willing to do. Don't wish it were easier, wish you were better."
Jim Rohn

When it comes to growing your sales, what are you willing to do to drive a continual flow of new business?

What's your plan, process and procedure towards keeping and growing your existing client base?

A smart, forward-thinking sales professional doesn't chase new business at the expense of their current clients, instead; they leverage their clients to help them nurture and grow new business.

If you want to build an ever-flowing sales funnel, you must build an ever-flowing relationship funnel.

Building an ever-flowing relationship funnel becomes mission critical in creating a sustainable and flourishing sales funnel.

Building relationships is an ongoing process. A well-maintained relationship funnel leads to repeat business, client loyalty, and positive word-of-mouth referrals.

Let's all stop for a moment, as I ask...

What are you willing to do to hold yourself accountable to move your client relationships from good to great to help you prospect for more new business?

“Good is the enemy of great. Greatness is not a function of circumstance. Greatness, it turns out, is largely a matter of conscious choice and discipline.”
Jim Collins

With radical amounts of discipline, are you willing to clamp down on your relationships to fuel the growth of your sales funnel?

MOVING GOOD RELATIONSHIPS TO GREAT RELATIONSHIPS

Moving from good relationships to great relationships involves a deliberate and conscious effort to enhance the quality, depth, and satisfaction within the relationship.

This becomes an ongoing process requiring you and your clients to be actively engaged, committed, and willing to invest the time and effort.

Deepening connections and fostering sustainable growth creates a fulfilling partnership which stands the test of time as well as other salespeople vying for your client's energy.

When I think of moving from good to great relationships, I think of the book, Good to Great, by Jim Collins.

I believe the principles outlined within the book can be applied to how salespeople build relationships. It's these enhanced relationships that will help salespeople plug the holes in their leaky sales pipeline.

Please follow along, as we apply one key concept out the book to the sales world.

The Hedgehog Concept is a simple yet powerful concept that helps organizations focus on their strengths to help them achieve their goals. The idea is based on an ancient Greek parable that states, "The fox knows many things, but the hedgehog knows one big thing."

In the myth, the fox uses many strategies to try to catch the hedgehog, but the hedgehog always wins by doing one thing exceptionally well, rolling up into a tight, spiky ball that the fox cannot penetrate.

Question for all you... What are you willing to do exceptionally well to sure up the holes in your sales bucket of opportunities?

Jim Collins used this metaphor for the statement that the most successful companies and individuals have a clear and straightforward focus, can ignore distractions, and stay true to their core strengths.

The hedgehog concept is based upon these questions:

  • What you are deeply passionate about.
  • What you can be the best in the world at.
  • What drives your economic or resource engine?

He argues that if you can find the intersection of these three questions, you will have a clear and focused strategy that will enable you to achieve greatness.

I challenge you to set aside some quiet time. Reflect upon each one of those questions, as you focus solely on what you can potentially do better than any other salesperson.

Now, please think about the following... What can YOU do to drive yourself to new business growth greatness? What can YOU do better to drive your economic engine?

In moving your client relationships from good to great...

Do you have a simplistic plan when it comes to client retention?

Do you have a simplistic plan when it comes to new business growth?

Is what you're doing right now regarding client retention something you can...

  • Generate incremental revenue and referrals from on a consistent basis?
  • Be passionate about?
  • Be the best in the world at?
Moving your client relationships from good to great prevents a leaky sales funnel.

SALES PROFESSIONALS BUILD GREAT CLIENT RELATIONSHIPS

Greatness is a conscious choice and a discipline.

The oldest, most effective growth strategy is as powerful today as it has ever been; real relationships.

Relationships enhance revenue opportunities, relationships sell, relationships bring in connection and human acknowledgment.

I urge all of you to get engaged with your clients. Create marital bliss with your clients.

Shift your mindset as engaged relationships translate into increased sales opportunities.

Build true, deep and meaningful relationships, not just one-sided affairs and watch your sales skyrocket and your leaky sales pipeline become ever-flowing.

Don't let a leaky sales funnel get the best of you.

CLAMP DOWN ON THESE THREE THINGS TO AVOID A LEAKY SALES BUCKET

The more you know about your clients, the more you grow with your clients. The more you learn about your clients the more you earn from your clients.

Sales professionals double-down on these three things to grow their business and to avoid leaky pipelines.

AUTHENTICITY

Right now, at this given moment, how many of you are going through the daily routine of trying to grow your sales around a facade? Far too many! You feel like must act a certain way, appear a certain way and even communicate a certain way, just to fit in with the sales brethren.

Your client relationships are built upon trust and trust is based upon authenticity.

Your clients BS meters are extremely sensitive. They can spot insincerity a mile away. Unless you're authentic in your relationships, your clients aren't going to trust you. In fact, they'll actively avoid you as they spread the message to all their friends and colleagues.

Your authentic you must be a genuine reflection of who you are. You must believe it. You must own it. You must know what it stands for. You must know your strengths and your weaknesses.

Sales professionals proudly wear their emotions on their business sleeve, are you?

People connect with other people. It is all about the personal connection. If you are 'blowing smoke' up your client's backsides what's the likelihood they will trust you or even help you to grow your business?

"Authenticity is a Magnet"

STOP BEGGING

Developing new business or expanding upon existing business relationships is not about selling – it’s about establishing trust, building authentic relationships, and creating meaningful value.

Engage with your clients, communicate with them, add value to their business, solve their problems, create opportunity for them, educate them and inform them, but stop dropping the sales hammer on them during every interaction.

How can you grow your new business referrals by dropping sales bombs on them all the time?

Stale sales experiences and disciplines simply die a slow and very painful death.

What concerns me about salespeople today, whether you believe me or not, is the lack of a true understanding of how to build genuine and meaningful relationships.

Stop begging and bugging your clients to buy from you when you've done very little to enhance the memorable experience.

Why would your clients help you to grow your business when you haven't helped to grow theirs?

Do you have a clear understanding of how to help your clients grow their business?

If you want to increase new business revenue, increase profitability, and increase client satisfaction, then stop selling so damn hard and start adding value.

INTENTIONALLY LISTEN

Successful sales professionals simply listen.

Listening is the key to becoming a powerful sales professional inside the relationship economy.

Developing excellent listening skills separates the good from the great. When you listen to your clients you uncover their challenging roadblocks, their business goals, their dreams, aspirations and vision; all this to do one thing - strengthen the relationship and grow your business.

When you don't listen, you miss all the critical material to build a meaningful relationship.

Sales professionals are radically inquisitive. They learn about their client's needs, challenges and initiatives. They ask open-ended questions, peel it back even more and probe for clarification.

The simple act of listening just might be the key to growing your business and strengthening the sales pipeline.

JUST SAY NO TO LEAKY PIPELINES

When you commit to paying more attention to your client's they will soon start paying more attention to you.

The single most important factor in creating additional sales opportunities - become a relationship engineer.

If you don’t engineer absolutely everything around your clients, then over time watch what starts to happen to your client relationships, as they vanish right before your very eyes and so will your sales pipeline.

In conclusion, digging in deep with your clients will plug the holes inside your sales pipeline.

For over three decades, Neil P. Rogers, CAShas built a successful career in sales and marketing, working with clients in a wide range of verticals, including pharmaceutical, biomedical, manufacturing, logistics, financial services, and government defense contractors. He is the

Owner and VP of Marketing & Sales at Rogers Marketing, winner of several Million Dollar Sales awards, the Velocity Award for growth, and Heavy Hitter Awards for large accounts. Neil and his wife Lori are the creators/owners of the Positive Activity 11-Step Process, using scientifically proven activities to increase the quality of life and business through creativity, optimism, and positivity. The two entrepreneurs started the non-profit PASE (Parents Assisting Special Educators) and PASE After 21 for special needs adults. Bar Tips is his first published book, drawing on the lessons learned during his years as a bartender that Neil has applied for success in sales.

SHOW SUMMARY

In this episode of Selling From the Heart , we engage in a captivating conversation with Neil Rogers, the seasoned expert in sales and marketing and author of "Bar Tips." Discover the unspoken parallels between bartending and sales, as Neil shares insights on building relationships, effective communication, and the art of hospitality. Learn how the principles from behind the bar can be the key to success in your sales journey.

KEY TAKEAWAYS

The Golden Rule in Sales: Applying the golden rule - treating others as you want to be treated - is the foundation of building long-term relationships in both bartending and sales.

Importance of a Proper Greeting: Just as a warm welcome sets the tone for a great bar experience, the first impression in sales can make or break a deal. Smile, greet, and be genuinely interested in your prospect.

Listening Skills: Drawing from Dale Carnegie's wisdom, Neil emphasizes the significance of listening to customers. Understanding their needs and preferences without interruptions is crucial for effective sales communication.

Time Management and Punctuality: Neil introduces the concept of "15 minutes is the new on time." Being punctual, managing time efficiently, and staying organized are keys to success both at the bar and in sales.

Taking Ownership of Business Problems: Neil shares a valuable lesson from his mentor about taking ownership when things go wrong. Reflect on your role in a problem and focus on solutions rather than blaming others.

Solving Problems Silently: The best way to handle business issues is to solve them without customers noticing. Neil advocates for proactive problem-solving to enhance customer experience.

QUOTES

"The only difference between a bartender and a person in a selling capacity is that customers come to them; we have to go hunt them."

"Never get a second shot at the first impression. It's the small things that matter in building relationships."

"Solve the problem without the customer ever knowing. It's the art of making things right behind the scenes."

Learn more about Neil Rogers: LinkedIn: https://www.linkedin.com/in/neil-p-ro...

Learn more about Darrell and Larry:

Darrell's LinkedIn: https://www.linkedin.com/in/darrellamy/

Larry's LinkedIn: https://www.linkedin.com/in/larrylevi...

Website: https://www.sellingfromtheheart.net/

Got a video about how you sell from the heart? Share it by texting VIDEO to 21000.

Please visit BarnesandNobles to order your copy of the rerelease of the Selling from the Heart book.

https://www.barnesandnoble.com/w/sell...

SUBSCRIBE to our YOUTUBE CHANNEL!

https://www.youtube.com/c/sellingfrom...

Please visit WHY INSTITUTE:

https://whyinstitute.com/

Please go to WORK BETTER NOW:

https://www.workbetternow.com/

Click for your Daily Dose of Inspiration:

https://www.sellingfromtheheart.net/d...

This Week in the Copier Industry 15 Years Ago

This Week in Copiers Fifteen Years Ago

Third Week of January 2009

DW_P4P_Hotel_500x100_March2023-100

Real Copier Sales

Over the last few years, I started to see the writing on the wall, you know the signs of a sinking ship (I should have abandon ship a few years ago) Where we had inventory, now their was none. Where we had a demo room, and then there was none. Where we had test machines and then their were none. We used to be able to get systems in a few days .. go here or the rest of the thread

Enjoy These awesome copiers threads from 15 Years Ago

Konica Minolta Launches Groundbreaking Series of Color Desktop Printers

Art Post (Guest) ·
marks the smallest and lowest-priced color laser printers ever offered from Konica Minolta. The magicolor 1600W, magicolor 1650EN, magicolor 1680MF, and magicolor 1690MF present affordable alternatives for users looking to upgrade from their existing inkjet printers, or require a smaller color laser printer that can fit into virtually any situation. The magicolor 1600 Series of color printers and AIOs are versatile, environmentally friendly, and won’t interrupt a conversation while printing, as
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Konica Minolta Launches New A3 Color Printer for the Office

Art Post (Guest) ·
power of the magicolor 7450 II is ideal for all design and printing needs.” As with all Konica Minolta printers that feature its proprietary Emperon® print system, the magicolor 7450 II printer includes comprehensive and convenient PageScope® printer management tools that make it easy for individuals to set up, monitor, and control print features. In addition, the magicolor 7450 II printer features Konica Minolta smart calibration system – enhanced Automatic Image Density Control (eAIDC) and
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Ricoh 240w print options ?

dvb (Guest) ·
We have sold a used Ricoh 240w that has the interface card install in unit. I understand that a external PC is need to use as a printer/scanner. Not being an authorized dealer and not seen one of these machines being used for printing, was wondering what is need in PC to connect to 240w. We had a few requests from other customers looking at wide format. We can pickup used machines from wholesaler and some of them have card installed in copier but do not have the external pc. Thanks
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RICOH LAUNCHES THE POSTSCRIPT DRIVER FOR UNIVERSAL PRINT

Art Post (Guest) ·
print drivers is one more example of how we can leverage our technology to add value to our customers.” The Postscript Driver for Universal Print is available as a free download from Ricoh's Web site. For more information on all Ricoh products and solutions, please visit http://www.ricoh-usa.com/ . About Ricoh Americas Corporation Ricoh Americas Corporation, headquartered in West Caldwell, N.J., is a subsidiary of Ricoh Company Ltd., the 72-year-old leading supplier of office automation equipment
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TOSHIBA America Business Solutions Wins TRIO of coveted industry awards for latest co

Art Post (Guest) ·
resources that help companies make smart equipment decisions. These achievements validate our dedication to provide our customers with innovative and quality products that offer true value in maximizing their investment.” About Better Buys for Business Better Buys for Business is the leading independent buyer’s guide to office equipment. Its mission is to help buyers of copiers, printers, fax machines, scanners, and duplicators make smarter purchasing decisions. To learn more about Better Buys for
Topic

Death of a Dealer

Art Post (Guest) ·
, TABS, CBS, KMBS, SBS, Xerox and Global all in our market place, direct branch sales managers were gung ho on buying business and buying clicks, and they had deep pockets. My best guess is at times deals from direct branches had no more than 6-8% margins. This type of selling took many traditional accounts and the effects were soon felt. I've often stated that the dealers subsidize the direct branches. Manufacturers will say its not true, however the books are held so tight we'll never know. I
Topic

Top Down Selling

Art Post (Guest) ·
about any product. In this class we will use copier sales training as our Sales Cross-Training product example. In this selling techniques training course you will learn that all sales have a cycle. You may have heard attention, interest, desire and conviction. Certainly, these happen within the sales cycle, but what exactly is the breakdown of the cycle. Each product, tangible, like copiers or intangible, like life insurance, has it’s own unique cycle. Your particular product may have 4 steps
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Relationship Selling

Art Post (Guest) ·
following the steps of this process is necessary to have a successful relationship. Now, let’s look at a typical sales process. Cold call Second cold call Business meeting or event Warm call or referral Testimonials Demonstration Present to decision makers Close If you ask your prospect to buy on the cold call, you will get rejected, just like above. So write down the steps to your sales process and follow them. In fact, the more steps you have, the better the chance of relationship selling
Topic

30 local jobs saved at Coates Toners

Art Post (Guest) ·
DALLAS TWP. – Facing the loss of jobs and the end of Coates Toners, three company executives bought the business from its parent owner, Sun Chemical, last month. The deal announced Thursday saved 30 jobs at the manufacturer of toner for copiers, laser and digital printers on Country Club Road. Four additional positions could be created as Coates transfers equipment to make color toner from a division Sun closed in the United Kingdom in December, said Paul Clothier, chief executive officer of
Topic

Ricoh 60 Day Inventory Status of the MP 161 Series

Art Post (Guest) ·
Please be advised that inventory of the following models and accessories are in limited supply. Mainframes: Ricoh MP 161 Ricoh EDP Code 413606 Ricoh MP161F Ricoh EDP Code 413607 Ricoh MP161SPF Ricoh EDP Code 413613 Accessories: Printer/Scanner Unit Type 161 Ricoh EDP Code 413639 PostScript3 Unit Type 161 Ricoh EDP Code 413646 IEEE802.11b Interface Unit Type H Ricoh EDP Code 402378 Bluetooth Interface Unit Type 3245 Ricoh EDP Code 412666 The inventory is expected to be depleted in approximately
Topic

FABSOFT

Art Post (Guest) ·
can also be scanned directly to the user’s LDAP home directory. Fax delivery status can be viewed on the MFP or delivered via email or fax. Users can access fax inboxes and print incoming faxes to the MFP. Impact to their business Employees can perform bi-directional fax communications right from the MFP, saving time and increasing efficiency. Integration with backend databases allows employees to access contacts stored in their internal address books with ease. Due to the amount of their
Reply

Re: Ricoh 240w print options ?

Art Post (Guest) ·
The PC's that w installed with the 240W's hold the plotbase software and all the licenses for scanning and printing along with the print card or interfa card. Not sure which one. But one of those cards are in the PC that was sold with the 240W. You can buy licenses, however there are no more cards (Printer controller and interface) avaialable new. I would call the wholesaler and tell him the deal, maybehe cfind you a card. This isone of the reasons why you need to be authorized for Ricoh wide
Reply

Re: Ricoh 240w print options ?

Service Pro (Guest) ·
We have new rw240, rw470 printer controller cards you can buy. Give me a call at 866-611-2679 x 16 or email sales@copiergeeks.biz we sell them about 15 points below original retail.
Topic

MPS Questions and Answers

Bill S (Guest) ·
should encourage a sales team to get all the pages. Local Printers Count Question: Due MPS programs that are focused on network printers succeed? Answer: Yes, for a limited time with short term results. Focusing on the network printers via your pay plan or because of your collection or ERP will cause your program to start and stop. Solutions: Build your MPS program to encompass all the pages at a customer location. Your program should offer a total printing strategy. Dealers Don’t Need a
Topic

Ricoh IS760

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Has anyone sold any of these scanners? I have a verbal on one for a medical records department, but have never sold nor seen one. I don't want to get stuck with a $4k product that I can't resell.Is there anything besides the IS330 NIC that is required...
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Ricoh Inventory Status of the SP C220N, SP C221N, SP C221SF, & SP C2...

Art Post (Guest) ·
Inventory of the following products been depleted and these times will be discontinued in 30 days. Ricoh Aficio SP C220N Ricoh EDP Code 406005 Ricoh Aficio SP C221N Ricoh EDP Code 406008 Ricoh Aficio SP C221SF Ricoh EDP Code 406131 Ricoh Aficio SP C222SF Ricoh EDP Code 406136 Please communicate to your dealers as soon as possible that they should no longer order the above units. The substitution option for the SP C221N is the Ricoh Aficio SP C222DN. Replacements for the SP C221SF and SP C222SF
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Network Printers by SMB Path

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I've always been puzzled when I work with IT guys who are obviously more knowledgable than me and we are working through adding a network printer when they select "network printer" instead of "local printer" and creating an IP port. I normally interject that I do it this way and they concede in doing it my way. Does anyone know if there are benefits to setting up a printer in this manner (\\printername\printermodel for port)? I haven't found any advantages, but I can think of a few negatives
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Don't Nickel & Dime the Client

Art Post (Guest) ·
Thought I would share this with everyone, I found this over the weekend while surfing the web: Don't Nickel & Dime the Client In executive sales training, the ultimate first goal of your sale should be a WIN for your client. Your client must feel they is getting a great value for his money. Believe it or not, most clients like to deal with someone who is successful and don’t mind paying for this extra service they provide. Here’s a great example: The company I worked for once bought a copier
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Become a Sales Consultant

Art Post (Guest) ·
possible beat them, no matter how cheap they were. This is something that Tony understood. He realized that he was the best, the BMW of C-PAP. You may say that sure, but it took him more time than normal to make the sale, and he probably doesn’t sell as many machines as the other salespeople. You would be right! The average C-PAP salesman sells about 30 machines per month and makes $100 per machine. This means that they bring home around $3,000 or so per month. Tony, on the other hand sells about 18
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Re: Death of a Dealer

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Art, You must know that we all wish nothing but the best for you. It seems at first blush that your situation has dramatically improved for the better. I today's marketplace there is simply no room for those dealerships that want to just get by. If they aren't willing to provide their sales force with the resources they need to compete in today's world then they will go the way of Century. Far too many dealerships are still run by men that sold typewriters to make a living and can't understand
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Kip 5002

Service Pro (Guest) ·
We are looking for a 2-roll Kip 5000 w/STF and PDF license (we can order in stf and pdf so not critical) with a sub-100k meter. Shoot me an email at sales@copiergeeks.biz if anyone out there has one for wholesale.
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Assume Content

Art Post (Guest) ·
Whatever automotive sales training may have taught you in the past about the assume consent close, I challenge you to keep an open mind about the new look and feel of the close as described here. First, let’s look at the past ‘assume consent’ close and how it was used. Long ago, prospects were not as educated as they are today. Car salespeople were also not as respected as they are today. The single most important point of a close, back then, was to get the objection out so you could cover it
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Puppy Dog

Art Post (Guest) ·
now, try it out and decide at home. The neighbors, family, friends and work buddys ask about it and so on. Sucessful copier reps use this sales strategy almost every time. Once the prospect tries it out for a few days, they can't live without it. I saw Ralph, the car man, use this sucessfully 6 out of 6 times. His sales strategy was to use this only if his prospect met the following buying criterior: 1. They were credit worthey. 2. He felt he wasn't able to close them that day. 3. He felt they
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The Columbo Close

Art Post (Guest) ·
try the Columbo close on you so you can experience it first hand! Oh, by the way, "just one more thing"...check out the Sales Cross-Training Book. To continue and select another close to study go back to auto sales training and pick another close to study. Or, go back to copier sales training.
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Re: Ricoh 240w print options ?

AD (Guest) ·
The print card that was originally with the unit has a serial number that any print, pdf, or scan oprions originally purchased are tied to (via the serial number). That card is worth $1500 - $3000. It's worth tracking down if possible. Otherwise, I think "wide format guy" or Ratio America (http://www.ratioamerica.com) might be able to help you with a print card and options.
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Re: Good old Wells Fargo

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I have had my fair share of Wells Fargo. I don't have any business with them now for that sole reason of the Letter of Intents. The only way my "former" customer could get out of the WF lease was to take them to small claims court. I learned a valuable lesson that the customer expects the salesperson to handle any and all questions from the leasing company. If the customer did not do what you told them to do on sending the letter in, it is still the salesperson's fault. If you want to keep
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Re: Ricoh IS760

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I found USB TWAIN driver downloads on the Savin site, so I'm pretty sure it will do it.
Member

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Re: Muratec C4000

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I would say no. Here's the config info from the website. Look down near the bottom for Network Fax. Muratec C4000 Config Info
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Re: Ricoh Aficio 1224c

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Not sure if this would help, but: Since SP2 was released, it is necessary to put a port exception into windows firewall (TCP and UDP 3670) for ScanRouter to work. It may be as simple as that if you haven't done so, do thist first and test. Second, I'd try to get in contact with the person who set up the network. If they have a WAN, they probably have someone who knows more about their set up than I will ever know. I would connect the copier to a laptop with a crossover cable or install a switch
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Re: Network Printers by SMB Path

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independently on serval pc's, that IT would have to support. If it's only installed in one place (print server) and it has a problem, once i fix the issue there printing is then restored to everyone. After you install the printer on a server you share it the use the syntax to connect to it as \\servername\printer name. You can even email a link to everyone within the organization to install it. The end user simply click's the link and they are prompted to install it with one click. Hope this makes sense.
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MPS Job Description

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In one form or another my dealership has been creating MPS programs for printers and MFP's combined since 2004. This coming fiscal year we are setting up a division just for MPS. Does anyone out there have a job description they can share with me?
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Tameran Graphic Systems, Inc. to Introduce New book2net Book Scanners

Art Post (Guest) ·
screen user interface, embedded PC with Windows® XP operating system, scan area from 5 ½” x 8 ½” to 18” x 24”, and integrated vending interface. This scanner will replace multi-function copiers with face-up scanning that is especially important for protecting the integrity of fragile archival books and ledgers. The book2 net kiosk represents a significant advance in user simplicity making it an ideal book scanner in public walk up environments. Mark Wise, President of Tameran, commented that
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Google 411

Art Post (Guest) ·
know the number. I hit the speed dial for information that I have programmed. The voice at the other end says, "City & State." I say, "Garland, Texas." He says, "Business Name or Type of Service." I say, "Firewheel Golf Course." He says, "Connecting" and Firewheel answers the phone. How great is that? This is nationwide and it is absolutely free! Click on the link below and watch the short clip for a quick demonstration. http://www.google.com/goog411/ http://www.google.com/goog411/
-=Good Selling=-

This Week in the Copier Industry 10 Years Ago

This Week in Copiers Ten Years Ago

Third Week of January 2014

Kodak-Alaris_See-the-Diffreence-500x100Real Copier Sales

Posted below is a  blog I wrote about a year ago on the old blog site. I'll be moving these over from time to time.  A good way to remember that we need to shorten the term of leases that we are presenting and then if there is an objection on price, we can then propose a longer term with out decreasing the price....read more here

Check These Great Copier Threads from Ten Years Ago This Week

31 Ways to Close More Copier Sales (#24 of 31)

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smaller print shops you can actually ask them to print you up 50 or so Note Pads with the name of the printer. Then go buy a bag of candies and then ask the printer to shrink wrap each note pad, a few candies and their business card. Most times I’ll give them four days and turn over the prospects and information to them. But, I’m also prospecting for myself! It works both ways. -=Good Selling=-
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Ahmedabad's Sonal Xerox launches a new centre, installs a second Ricoh Pro 651EX digital kit

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, Ashram Road and Satellite areas of Ahmedabad. These four centres houses a varied range of presses – Ricoh’s C651EX, Konica Minolta’s C6501, Xerox 5000 and 770, Canon’s C7010VP and wide-format presses from HP, Roland, Ricoh and Oce. At present, the firm prints around 1.5-lakh A3 prints per month, 30,000 of which are produced on the first Ricoh C651EX. “We are impressed with the many features that the C651EX has to offer,” said Rakesh Surani, managing partner of the firm, while giving reason for
Blog Post

The 3D's of Selling Managed IT, Copiers and MPS

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During the last three years I've been delighted to help rookies/newbie’s or whatever you'd like to call new people that are breaking into Managed IT, Copiers and Managed Print Service industry. I'm not a manager or owner (was an owner once); I work down the street accounts and love what I do! I enjoy helping new sales people and that's probably because I had no help when I started in sales some 33 years ago. It was not until four years ago that I encountered my first sales manager (we'll save
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Konica Minolta Sponsors the Dempsey Racing/Konrad Motorsport Porsche

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IT Services. The company focuses on complete business solutions including production print systems, digital presses, multifunctional products (MFPs), managed print services, vertical application solutions and related services and supplies. Konica Minolta has won numerous awards and recognition including being recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for six consecutive years, and "A3 MFP Line of the Year" award winner from Buyers Laboratory
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Konica Minolta and MGI Digital Graphic Technology Enter into a Strategic Alliance

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gains additional exposure supported by the strong reputation and positioning of Konica Minolta, Inc. worldwide; Konica Minolta, Inc. to capitalize on MGI's expertise in the digital printing market and its capacity to innovate; Both companies to devote their best efforts to expand sales of existing and new products, including, but not limited to, the Meteor Digital Press line; As part of this alliance, MGI will maintain its independence and will remain autonomous in defining its strategic axes in
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Konica Minolta Receives "A3 MFP Line of the Year" Award for Fourth Straight Year

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RAMSEY, NJ --(Marketwired - January 23, 2014) - Konica Minolta Business Solutions U.S.A., Inc. ( Konica Minolta ) today announces that Buyers Laboratory LLC ( BLI ) has named Konica Minolta 2014 "Line of the Year" award winner in the A3/Ledger MFP segment.Winning BLI's most coveted award for an unprecedented fourth consecutive year, Konica Minolta's bizhub® Color and Monochrome MFPs also earned individual recognition in the A3 MFP category, monochrome printer category, and Energy Efficiency
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Five Vendors Earn Winter 2014 BLI “Picks” in the A3 Color Category

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Five Vendors Earn Winter 2014 BLI “Picks” in the A3 Color Category Buyers Lab announced the winners of its prestigious Winter 2014 “Pick” awards in the A3 color category, with MFPs from Konica Minolta, KYOCERA, Ricoh, Sharp and Xerox earning the honors. “Pick” awards are presented twice annually, recognizing the hardware and software offerings that measure up as the best in BLI’s comprehensive evaluations, which assess a wide range of the most important features and performance factors for
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Canon imagePRESS C7011VP/S Series of Digital Color Presses Enable Wider Variety of Production Print Applications

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MELVILLE, N.Y., Jan 16, 2014 (BUSINESS WIRE) -- Canon U.S.A., Inc., a leader in digital imaging solutions, with the introduction of the imagePRESS C7011VPS/C7011VP series of digital color presses, now offers print service providers the opportunity to help increase productivity and deliver a wider variety of applications by way of new in-line feeding and finishing options. Canon’s new imagePRESS digital color presses include six base models that offer print speeds of up to 70 or 60* letter-size
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Compass Announces Strategic Partnership with Laser Resources

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sales@compasscontact.net or contact usvia phone at 800-295-0411 . About Laser Resources: Laser Resources is an Iowa-based company that delivers printing system technologies, mailing solutions, and innovative managed services to all types of organizations throughout Iowa. This includes production print, multifunction copiers, mailing equipment, and ongoing maintenance services and supply management. They also provide managed IT services and managed print services. They are an authorized Konica
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Sell-out Attendance for EFI Connect 2014 Up 33%

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technologies In addition to the increased attendance, EFI also recorded growth in partner activity, with 100% of Connect’s available exhibit space selling out in the weeks leading up to the event. Participating partners and sponsors for Connect 2014 include 3M, Canon, Esko, honle UV America, Kodak, Konica Minolta, Lintec, MBM, NAPL, People’s Capital Leasing, Ricoh, Xerox, xpedx and Zund. In addition to partner exhibits, EFI Connect’s sold-out exhibit floor includes some of EFI’s most-advanced
Blog Post

Demise of the 60 Month Copier Lease

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, more comfort, or new technology. The same is true of my cell phone, after only two years I would like to step up to new technology that may enhance my life style of make me more productive. Wouldn't our customers want the latest technology with their copiers and MFP's also? Why are we not quoting selling more 24 or 36 month leases? Look at it this way, if you put a customer into a 60 month lease, you'll have to wait at least four years until you or the customer has an upgrade path and 54 months
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MCCi and Ricoh Canada Take Top Honors at Laserfiche Winners Circle

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building a Laserfiche cloud solution, deploying it internally to cut costs and bringing this proven cloud solution to market.” Other notable wins include news sales improvement awards for Crabtree Companies and Ricoh New Zealand, both of which were highly successful in selling the value of Laserfiche enterprise content management (ECM) to new prospects. Since 1999, the Laserfiche Winners Circle program has recognized top-selling achievers within the Laserfiche value-added reseller (VAR) community
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Canon Ranks among Top Five U.S. Patent Holders for 28th Consecutive Year

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apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. +Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. SOURCE: Canon U.S.A., Inc. Canon U.S.A., Inc.Emily Moran, (631) 330-2403 emmoran@cusa.canon.com or Canon U.S.A. website: http://www.usa.canon.com or For sales information
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Ricoh to Acquire mindSHIFT Technologies, a Leading Managed Services Provider for Small and Medium-Sized Businesses

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specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2013, Ricoh Group had worldwide sales of 1,924 billion yen (approx. 20 billion USD). The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras
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Middleton Printing Installs Epson SurePress and Transitions from Flexographic to Digital Printing

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Epson’s support to be second to none.” Designed for prime label converters and commercial printers, the Epson SurePress L-4033AW is an easy to operate seven-color inkjet digital label press with White ink that makes high-quality, short-run label printing easier and more efficient, even on clear and metallic substrates. Delivering exceptional print quality and accurate color reproduction, as well as innovative printing features, the L-4033AW is a cost-effective and reliable solution that allows
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2013 Patent Tally Builds Upon Xerox’s Innovation Heritage

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Research Center ( PARC , A Xerox Company. Combining subsidiaries andthe 800 U.S. patents awarded in 2013 through Xerox’s joint venture in Japan, Fuji Xerox Co. Ltd. , Xerox would be ranked 10th with 1,968 patents on the IFI Patent Intelligence list worldwide. Xerox is celebrating its 75th year of innovation which began when Chester Carlson, the company’s founding inventor, made the first xerographic copy in a make-shift lab in Astoria, Queens, N.Y. and was granted U.S. Patent 2,297,691, illustrating
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In-Map and OKI Europe Sign Deal for MPS Assessment Software

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designed to increase the efficiency of today’s and tomorrow’s businesses. The company is well-established as one of Europe’s leading printer brands, in terms of value and units shipped. OKI Europe’s award winning, product portfolio comprises six distinct segments: Colour and mono printers, multifunctional devices, which combine printing, copying, scanning and faxing functionalities, as well as Serial Dot Matrix printers, faxes and specialty printers for point-of-sales and manufacturing. Established
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Re: Demise of the 60 Month Copier Lease

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Originally Posted by Old Glory: I don't understand why the revenue changes from a 36 vs 60 unless a rep is selling the same payment on both. Over the years, I have heard of reps selling a 36 month term and payment but putting 60 months in the term box of the lease. Short of this kind of illegal activity, I don't see why the revenue changes. A $10,000 copier is either $XXX for 36 months or $YYY for 60 months but the funding (revenue) remains $10,000. The revenue difference comes from up-selling
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Re: Ahmedabad's Sonal Xerox launches a new centre, installs a second Ricoh Pro 651EX digital kit

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Great to hear good things happening with Ricoh Production equipment. It's interesting to hear 13 x 25" paper?? Magnetics? No doubt the image quality is very good. We have several C651/C751's out and this year could include several more!
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AOS Names Tom Oldfield as President

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Ontario based technology leader Advanced Office Solutions (AOS) announced Friday that it had hired Tom Oldfield as President. Tom Oldfield, President Oldfield, most recently Vice President General Manager for XeroxCanada Ltd., assumes the role immediately. At Xerox, he led the GreatLakes Midwest region with accountability for all Xerox operations inManitoba, Northern Southwestern Ontario. Prior to that role, Oldfield served with Xerox Canada as Vice President,Graphic Communications. Tom
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What Brand of DMS are you selling?

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If you're selling Document Management, I'm curious to see what everyone is selling these days. I'm on mission to learn more and hoping everyone can contribute. Art
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Re: Demise of the 60 Month Copier Lease

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In my opinion, in most cases, the shorter term lease only benefits the salesman, not the customer or the dealership. A lot of the savings you are talking about would only be true if the customer does a 36 month lease and stops but normally as you discuss they don't stop the have a payment for life, it's just a question of how often they refresh their equipment. The shorter term lease does give the customer the benefit of newer equipment sooner but make no mistake, they do pay more for that.
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Re: Demise of the 60 Month Copier Lease

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Agreed, 36 month lease is best for the sales person! But isn't that why work in this crazy business? if someone told me that I could only sell 60 month leases then I would be hard pressed to continue in this business. However, selling the 36 month payment FIRST, allows you to drop the cost of the payments by increasing the length of the payments. Therefor we can reduce the cost of the equipment rather than discounting the equipment. Discounting the equipment hurts the rep, and the dealer.
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Re: Demise of the 60 Month Copier Lease

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don't like to even roll a single payment into the new deal. I view that as a waste of potential profit and a reduction of my commission. If you look at my leases you'd see the vast majority are 48 months or less. Second if your customer shops you when you are trying to upgrade them early you could be toast. If the competing sales person is sharp he is going to point out what you're doing and you could wind up losing credibility with the customer.
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Re: Demise of the 60 Month Copier Lease

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sales person. As a sales rep I don't like to even roll a single payment into the new deal. I view that as a waste of potential profit and a reduction of my commission. If you look at my leases you'd see the vast majority are 48 months or less. Second if your customer shops you when you are trying to upgrade them early you could be toast. If the competing sales person is sharp he is going to point out what you're doing and you could wind up losing credibility with the customer. There are many of
Comment

Re: Demise of the 60 Month Copier Lease

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I don't understand why the revenue changes from a 36 vs 60 unless a rep is selling the same payment on both. Over the years, I have heard of reps selling a 36 month term and payment but putting 60 months in the term box of the lease. Short of this kind of illegal activity, I don't see why the revenue changes. A $10,000 copier is either $XXX for 36 months or $YYY for 60 months but the funding (revenue) remains $10,000.
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Re: Demise of the 60 Month Copier Lease

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these numbers. I would encourage all dealer principles to do a portfolio analysis to see the reasons why for their company. For sales people - look at your comp plan and find the way to maximizes your compensation. Budget constraints sometimes requires a longer term, that's a given. What is true for cars does not always equate to this industry. For one, I do not have a "nicer" 50 copy per minute copier to upsell to unless it is make color possible where it wasn't before but now we are back to my
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Re: Demise of the 60 Month Copier Lease

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customer and bad for you the sales person. As a sales rep I don't like to even roll a single payment into the new deal. I view that as a waste of potential profit and a reduction of my commission. If you look at my leases you'd see the vast majority are 48 months or less. Second if your customer shops you when you are trying to upgrade them early you could be toast. If the competing sales person is sharp he is going to point out what you're doing and you could wind up losing credibility with

Re: Sharp M904 check copy demo using feeder HD

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This a truly a nimble feeder on a powerhouse machine. Knowing its capabilities is a plus in searching out high volume input of off size docs. Good stuff
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InovoOlution and LuraTech provide single source for email management and PDF/A processing

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, Carsten Heiermann. “NOVO Mail and the PDF Compressor complement one another in outstanding fashion.” As part of this closer partnership, the two companies will maintain a joint presence internationally, focusing initially on the US and the UK. With this in mind, Gary Hodkinson, former Director of Sales at LuraTech Ltd., is moving to InovoOlution to serve as the company’s new Director of Business Development. In his new role, Mr Hodkinson will be responsible for international customers and business
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Re: Demise of the 60 Month Copier Lease

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I'm just as guilty also, but will make a better effort this year of selling the advantages of the 36 month term. Thanx for the repsonse!
Comment

Re: Demise of the 60 Month Copier Lease

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I don't know about the sales process but as far as service goes customers are happier that get 36 month leases. The ones that go for 5 years often are calling way too often because their machines were shot a year ago. Pre ikon merge we had a lot of 36 month leases but now it seems like most are 60.
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Re: Demise of the 60 Month Copier Lease

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Speaking from the leasing company perspective - the 60 month lease is the preferred term today. 8-10 years ago it was 36 months. From my review of dealer portfolios and speaking with dealership principals, the 60 month lease is the most profitable lease term to the dealership - in terms of equipment funding and service revenue. Art - from a sales person point of view, it may also be very profitable. I can give you recent examples of a review I completed for two dealerships. With dealership #1
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Re: N.J. Senate approves bill to require printer and ink cartridge manufacturers show costs

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I just called my State Senator, of course no one was available. I'm suppose to get a call back. I'm sure many bills are presented each year that do not get signed by the Governor. I will write an email to the Governor, but suggest the likes of HP, Epson, Canon, Xerox, Lexmark, Ricoh, Brotherneed to take a Corporate stance if they haven't done so already.

This Week in the Copier Industry 5 Years Ago

This Week in the Copier Industry 5 Years Ago

Third Week of January 2019

Purple Modern Professional Web Designer LinkedIn Banner

Real Copier Sales

My second appointment of the day proved to one of the most enjoyable appointments I've had in recent memory. It was with an existing account that was in the last 3 months of a 36 month lease for an A3 color MFP. The account only has one, but so do most of my accounts. I'd like to say I flourish with onesies and twosies.... more here

View These Awesome Copier Threads Below

Konica Minolta Expands Enterprise Content Management Portfolio with the ECM Business Segment Purchase from ThoughtTrace, Inc.

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industrial and commercial print solutions.Konica Minoltahas been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for 11 consecutive years, and is proud to be ranked on theForbes 2017 America's Best Employers list. The World Technology Awards recentlynamed the company a finalist in the IT Software category. KonicaMinolta, Inc. has been named to the Dow Jones Sustainability World Index for six consecutive years. It partners with its clients to give shape
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Konica Minolta Again Ranked #1 in Brand Loyalty in Brand Keys’ 2019 Customer Loyalty Engagement Index

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consultancy, publishes this annual syndicated study, which examines clients’ relationships with 822 brands in 90 categories. According to the 2019 Brand Keys Customer Loyalty Engagement Index, Konica Minolta has been recognized for Brand Loyalty in the “MFP Office Copier,” (multifunction printer), category. Brand Keys’ 24th annual Customer Loyalty Engagement Index and research consultancy identifies brands that are best able to engage clients by meeting or exceeding their expectations, thereby creating
Blog Post

A Recent Copier Appointment That Went From Bad to Good

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seriousness of the print quality for now. This existing client has many wide format ink based printers (can't tell you anymore), I explained that wide format printers only have two consumables which is ink and printheads, correct? Both agreed and I then went to explain how the print process works with laser based MFPs. I went into depth about how the process works for printing and then explained the major consumable components of the MFP. The last component I spoke about was the color transfer
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Canon Named a Leader in IDC MarketScape: Worldwide Contractual Print & Document Services Hardcopy 2018-2019 Vendor Assessment

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, support/manage, and review, Canon's approach to Managed Document Services (MDS) is utilized throughout all the services and has been acknowledged as a successful methodology through this high ranking. From the printed page to the electronic document, Canon MDS provides a portfolio of custom services to help achieve business goals for improved serviceability, support and information accessibility. "Canon's broad solutions and services portfolio combined with its team of subject matter experts
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Get going and work at the same time with Kyocera Mobile Print

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close the deal. The ability to perform mobile printing provides the convenience of meeting client needs. Mobile printing, in the past, was fraught with difficulties. This was mainly because sending a document from a mobile device to a network printer was at best complicated. One could not even guarantee that documents of different file formats could be printed without any issues. A lot has changed in the last decade or so. Thanks to Kyocera mobile printing technology, you can print photos, pdfs
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Ricoh toner awarded Smithers Pira Certificate of Conformity for food safety

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, Vice President of Commercial Printing, Commercial and Industrial Printing Group, Ricoh Europe. “It supports our continuous drive to ensure PSPs are always in the best position possible to move into new sectors or embrace growing markets.” Smithers Pira completed the migration testing and set-off tests on polypropylene 30 micron film that were applied with self adhesive labels printed using Ricoh’s toner technology. Smithers Pira reported that no significant migration or set-off was observed
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Ricoh unveils Intelligent Devices and innovative technologies to meet the evolving needs of the digital workplace

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45ppm Color Copier MFP and a Winter 2019 Outstanding Achievement in Innovation award for Ricoh Intelligent Scanning. Much of Ricoh's value-add to both direct customers and dealers is based on tailored, scalable solutions that grow with each business to meet its unique needs," said George Mikolay , Keypoint Intelligence's Associate Director of Copiers/Production. "Dynamic Workplace Intelligence, and specifically RICOH Always Current Technology, takes that approach to the next level, giving
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Ricoh enjoys double Buyers Lab Award win

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prints at a rate of 45 pages per minute offering scanning, copying, finishing, faxing and mobile printing support. The device is the first in a series to feature Ricoh’s new Always Current Technology, ensuring the technical capabilities of its products evolve in parallel with changing customer needs. David Sweetnam, Director of Research and Lab Services EMEA/Asia for Buyers Lab, says: “Ricoh’s commitment to empowering digital workplaces and building the tools to make it a reality are two of the
Blog Post

Wide Format Technology Update -The New Canon TM Series Wide Format Technical Series

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Wide Format Technology Update -The New Canon TM Series Wide Format Technical Series Having just completed one of our most successful quarters ever, I can confidently say that one of the main reasons for our sales success in Q4 was the new Canon TM Series printers and MFP systems. This series was introduced by Canon to replace the very successful 78x series which had anchored the Canon iPF wide format line for the last number of years. The 78x series was overdue to be replaced and the resellers
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EFI rolls out new superwide VUTEk h5 and new Fiery DFE at Connect

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; Aberdeen Fabrics; Berger Textiles; Duplo; Enfocus; Esko; Highcon; Kodak; Konica Minolta Business Solutions U.S.A.; Lubrizol; MBM Corporation; OneVision; The Print and Graphics Scholarship Foundation; Print Speak; Printing United; Progress Software Corp.; Ricoh Americas Corp.; RISO; SpencerMetrics; Xerox and Zünd.
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PrinterLogic Announces Serverless Print Security Features for the Federal Market

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Verification) smart cards is important for multifactor authentication of secure print jobs. The company's solution is also HSPD-12 compliant. PrinterLogic developed a vendor-agnostic card reader that can be added to any existing network printer, allowing agencies to implement a CAC/PIV solution for their entire printer fleet without other modifications, or the need to replace perfectly good printers. "PrinterLogic's serverless CAC/PIV printing architecture works with any network printer, and overcomes
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New Fiery DFE and High-speed LED Inkjet Solutions Drive Growth at EFI Connect

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Commercial Solutions; Aberdeen Fabrics; Berger Textiles; Duplo; Enfocus; Esko; Highcon; Kodak™; Konica Minolta® Business Solutions U.S.A.; Lubrizol; MBM Corporation; OneVision; The Print and Graphics Scholarship Foundation; Print Speak; Printing United; Progress® Software Corp.; Ricoh® Americas Corp.; RISO; SpencerMetrics; Xerox® and Zünd®. Image Caption: EFI CEO Bill Muir at Connect 2019's opening keynote AboutEFI EFI™ is a global technology company, based in Silicon Valley, and is leading the
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Locks and Solutions for the new Ricoh IM Series

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Now Ricoh introduces the new IM Series, Copier Solution Shop follows with a complete range of Locks and Solutions. For info please check www.solutionconfigurator.com and for ordering go to www.copiersolutionshop.com
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Global Imaging Systems Rebranded as Xerox Business Solutions

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). XBS is a provider of business technology solutions. Its companies sell and service document management systems, including printers, multifunction devices and copiers, network integration services and software solutions. “XBS is an important piece of our growth strategy, as we continue to penetrate the lucrative and growing SMB market,” said Mike Feldman , president, Xerox Americas Operations. “By better leveraging the strengths of XBS and sharing best practices in areas such as software and IT
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Re: Digital Copiers Drawings Market to Witness Huge Growth by 2023 | Leading Key Players: Konica Minolta, Matsu****a, Kyocera

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Interesting press release but WTF is Digital Copiers Drawings? Is it wide format or something else?
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Demand High for Eco-friendly Copier Papers as Manufactures Race toward Sustainability Goals

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Copier paper is a light-weight paper that is used for writing, copying, or printing in commercial as well as consumer applications. Copier paper is an uncoated free sheet grade which could be used even in place of printing paper. Copier paper is obtained from virgin and recycled pulp. Recycle pulp is greatly used for obtaining copier paper by leading copier paper manufacturers such as Nippon Paper, Nine Dragons Paper, and Domtar Corporation. There are several developments witnessed in the
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Roland DGA Announces its First Direct-to-Garment Printer for On-Demand Personalization

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IRVINE, Calif. (PRWEB) January 17, 2019 Roland DGA Corporation, a leading provider of wide-format inkjet printers and 3D devices, has released the VersaSTUDIO BT-12 – an affordable direct-to-garment desktop printer ideal for printing directly on cotton-based products. The new VersaSTUDIO BT-12 makes printing directly on cotton* apparel and accessories easy, efficient, and cost-effective. With the BT-12, users can print full-color graphics, including photos, logos and text, directly on T-shirts
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Ricoh shifts production out of China

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As a result of the impact of the US-China trade war , the Japanese company has opted to move its production line out of the country in order to help reduce costs. As The Epoch Times reports , on 5 January 2019 Ricoh revealed that it would be relocating its printer production facilities from Shanghai and Shenzhen to a factory in Thailand, hoping to “restart production” there within two months. The reason for the move, given by an anonymous employee, was “cost-effectiveness.” However, Ricoh is
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Re: Ricoh shifts production out of China

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also a big reason for the withdrawal of a large number of foreign investors amid China’s economic downturn.” The world is beginning to see China as an increasingly inhospitable place to do business. This includes the copier/ printer business as noted above by Ricoh. Lexmark is a 100% Chinese corporation at least 5% owned by the Chinese gov't. As a Canadian, China has wrongfully imprisoned two citizens and sentenced a 3rd Canadian to be executed. China has made at least two overt trade threats
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Digitech Systems Awarded Best Capture & Workflow Solution

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extraction. The Pick Awards honor the most impressive solutions reviewed by BLI during the evaluation period, and they are given in several categories. Other Winter Pick award recipients include Canon, Konica Minolta, and Xerox. “What an honor that PaperVision Capture has been recognized for the fourth time as a ‘Pick’ award winner by Buyer's Laboratory!” said HK Bain, CEO of Digitech Systems. “As the pace of business increases, it is important for companies to access the value in their information and
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Canon Announces IRISPowerscan

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MELVILLE, NY,Jan 15, 2019–With automated workflows a standard goal of enterprises undergoing digital transformation, Canon USA, Inc., a leader in digital imaging solutions, announces the availability of IRISPowerscan for use across Canon’s wide solutions portfolio. Utilizing the I.R.I.S. (a wholly owned subsidiary of Canon) platform along with Canon’s product portfolio, software, and services, IRISPowerscan can be optimized to work in both vertical and horizontal business processes to
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Re: New Ricoh IM C6000_C5500_C4500_C3500_C2500

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Here's a link for everyone https://www.ricoh-usa.com/en/p...n-printer/_/R-418292 These are the Ricoh-USA web site, however nothing on config page yet
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Re: New Ricoh IM C6000_C5500_C4500_C3500_C2500

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odd, this is the url for Ricoh Aficio League config https://ricohconfigurator.com/ nothing there for the new IMC series. Yet when you go here https://ricohconfigurator.com/...model=IM_C3000_C3500 the new IMC series is available
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Canon 525if/615/715

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I am pretty impressed with these machines. Have placed a few in the field and what a nice change from the old 400/500if. I am now looking forward to a color version. That could really be a game changer.
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Labeling companies announce strategic partnership

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Since 1980, Label Press said it has provided printed labels and tags as well as packing house solutions to the Australasian fresh produce industry. The company has partnered with LABELPAC, a company focused on fruit labeling technology and PLU labeling systems, to launch different options to PLU labeling requirements for the Australasian and New Zealand market. Label Press shared that it will use LABELPAC’s MOTOHEAD™ PLU labeler, which prints and applies labels that they claim are eco-friendly
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Pricing for Sharp MFP Voice Feature

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Can anyone share the MSRP or dealer pricing for Sharp's MFP Voice Solution (Amazon Alexa)?
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Re: Copier Dealers in the US

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Fisher I'm with you! I too had many accounts taken by Ricoh Direct who low balled price so low that some clients thought we were robbing them. After years of poor service and support I was able to get a few of then back
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Re: New Ricoh IM C6000_C5500_C4500_C3500_C2500

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In Europe they will certainly use the 'old' numbers again, but now with IM (Intelligent Multifunctional) in front of it. Probably the same in the US. Locks and Solutions are already available for these machines.
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Re: HP should Buy Xerox

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I am interested in your thoughts and data points that can confirm or deny that Lexmark OEM toner and OEM imaging unit yields tend to be, in the real world, often well below expected stated volumes. A real profit killer in cpc and MPS contracts.
Blog Post

How Well Are You Creating Visibility? My Journey To Outbound 2019!

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blogs, published over 50 articles and have spoken at events all over the United States, Canada and Australia. I've worked with sales leaders and their teams throughout the United States, Australia and Canada. I've infused excitement and proof that social integrated into the sales process does work if done from the heart. "I like to consider myself the biggest excuse remover out there!" SELLING FROM THE HEART September of 2018, Selling From the Heart... How Your Authentic Self Sells You was launched
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FUJIFILM RECEIVES ALUMINUM TARIFF TAX EXCLUSIONS

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FUJIFILM RECEIVES ALUMINUM TARIFF TAX EXCLUSIONS Hanover Park, Ill., January 23, 2019 – FUJIFILM North America Corporation, Graphic Systems Division announces tariff tax exclusions on its aluminum offset printing plates, currently making it the only major printing plate manufacturer in the U.S. to earn exclusion. Fujifilm has proactively worked with industry associations and the Federal Government to address the unintended consequences of the tariffs applied to the sales of aluminum offset
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EFI Connect Highlights New Opportunities for Customers with Leading Production Workflow Offering

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versions of EFI’sProductivity Suites , the print and packagingindustries’ leading end-to-end business and productionworkflow software offerings. For long-time Connect participants such as Heeter , a Canonsburg, Pennsylvania-based commercial printing business that uses EFI’s Midmarket Print Suite MIS/ERP workflow software and EFI Fiery ® digital front ends, Connect is a must-attend annual event, one that challenges employees and managers to conceptualize creative solutions for streamlined
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Epson Introduces Its Fastest Workgroup Scanner, Bolstering Its Commercial Document Scanner Portfolio

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starting in February. Both scanners include a three-year limited warranty with an Advance Exchange program featuring Next-Business-Day Replacement 8 . For more information and availability, please visit www.epson.com . About Epson Epson is a global technology leader dedicated to connecting people, things and information with its original efficient, compact and precision technologies. With a lineup that ranges from inkjet printers and digital printing systems to 3LCD projectors, watches and
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Marco Expands in Wisconsin; Purchases Enterprise Systems Group

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their technology provider.” This is Marco’s seventh acquisition in the past year. In November, the company expanded to the East Coast with its purchase of Phillips Office Solutions, a copier/printer and document management solutions company headquartered in Middletown, Pennsylvania. Marco now has 1,430 employees and serves more than 35,000 customers from its 64 locations nationally. “Marco is a high-performing company that is committed to excellence and outstanding customer service,” said Roy Vande
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Converge Technology Solutions Acquires Software Information Systems, LLC

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for measures of performance prepared in accordance with IFRS such as net income. Adjusted EBITDA is defined as gross profit less selling, general and administrative expenses, and corresponds to income before income tax, depreciation and amortization, finance expenses, change in fair value of contingent consideration, transaction costs for acquisitions and other non-operating expenses. Management believes Adjusted EBITDA is an important indicator as it excludes certain items that are non-cash
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Altec Presenting, Exhibiting at SWK Technologies’ Empower Southwest User Conference

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LAGUNA HILLS, Calif. (PRWEB) January 15, 2019 Altec, a leader in enterprise document management and process automation solutions, today announced that the company will be participating as a premier sponsor at SWK Technologies’ Empower Southwest User Conference January 16. The one-day event in Tempe, Arizona will provide SWK’s Sage 100 customers with the latest in process automation and transformational technologies for your business. Warren D’Avirro, Midwest Sales Director for Altec will be
-=Good Selling=-

Today's Hacked

Hacked

  • JPMorgan Chase faces approximately 45 billion hacking attempts each day.
    • The number of hacking attempts on JPMorgan Chase has doubled compared to the previous year.
    • The bank invests $15 billion annually and employs 62 thousand IT experts to defend against cybercrimes.
  • A campaign targeting vulnerable Docker services deploys an XMRig miner and the 9hits viewer app on compromised hosts.
  • Hackers have breached the medical records at Crace Medical Centre, leading to a patient data breach.
  • LoanDepot customers are struggling to make mortgage payments after the California lender experienced a hack, with encrypted data.
  • The Securities and Exchange Commission (SEC) Chair Gary Gensler faces bipartisan backlash after the agency's social media account was hacked.
  • Two Russian nationals are charged in separate indictments with fraud and other offenses related to hacking campaigns.
  • Google's TAG research team has disrupted a malware campaign run by a Russia-linked hacking group.
  • A Russian hacking unit, tracked as "Cold River," is using a custom backdoor for the first time and has previously targeted U.S. nuclear facilities.
  • Fraudsters are using new techniques in a WhatsApp hacking scam to dupe people.
  • The Commission on Human Rights (CHR) expresses concerns over national security and integrity due to a series of hacking incidents against government agencies.
  • A list containing millions of credentials is distributed on a hacking forum, posing a security risk.
  • Naz.API credential stuffing list containing 70 million unique email addresses and old passwords found on a hacking forum.
  • Half of the fast-food restaurants in the USA are hacked simultaneously.
  • T-Mobile confirms customer data was hacked.
  • A 'nutrunner' wrench, with over 20 vulnerabilities, will be patched out in January as part of a security study by Nozomi Networks.


-=Stay Safe=-

Don’t Be Like Everyone else When Presenting Copier MFP Proposals (part seven)

  1. Add Some Blog Links

Do you need to get your point across and to the DM without being in front of the DM?  Then add a couple of blog links in your proposal that you think will be helpful for the client to pick you.

  1. If you can’t find blogs that will help your sales cause, then write them yourself! Linkedin is the perfect venue to store your blogs/stories without having to purchase a blog site.
  2. Content is still King and DM's will put value in your content especially when they become aware that you are the writer.
  3. I’ve been known to write special blogs for the product I’m offering. Once finished I can you use these blogs over and over.  The client or prospect will understand that you’re a winner because you take the time to inform clients and prospect.

-=Good Selling=-

Today's Hacked!

Hacked!

  • JPMorgan Hacking Attempts:

    • JPMorgan Chase & Co. is facing a significant increase in hacking attempts on its systems.
    • The number of daily hacking attempts has doubled to 45 billion per day.
    • This is a notable surge compared to the previous year.
    • Read more
  • Digital Traffic Sign Hacked:

    • A digital traffic sign was hacked, displaying antisemitic rhetoric.
    • Read more
  • UC Irvine Students' Online Forums Hacked:

    • Hackers targeted online forums used by UC Irvine students, posting extreme and disturbing videos.
    • Some students may have been hospitalized due to the content.
    • Read more
  • LoanDepot Mortgage Payments Struggle After Hack:

    • LoanDepot customers are facing difficulties in making mortgage payments after a hacking incident.
    • The company reported that its data was encrypted by an unauthorized party.
    • Read more
  • Tech Vulnerabilities:

    • A 'nutrunner' wrench, part of a security study, was unexpectedly hacked.
    • Ivanti VPNs were found to have zero-day flaws, leading to mass exploitation by hackers.
    • Read more | Read more
  • Widespread Hacking Scheme in Australia:

    • Thousands of Australian shoppers have fallen victim to a widespread hacking scheme.
    • Popular brands are affected, and a cybersecurity company has issued a warning.
    • Read more
  • Cooper Aerobics Hacked:

    • Dallas-based Cooper Aerobics has been hacked, impacting nearly 90,000 clients.
    • A notice has been filed, acknowledging the security breach.
    • Read more
  • Ohio Lottery Hacking Incident:

    • Erman Ayday, an assistant professor, discussed a recent "hacking incident" involving the Ohio Lottery.
    • Read more
  • Binge and The Iconic Hacked in Australia:

    • 15,000 Australians are affected after Binge and The Iconic faced hacking incidents.
    • The companies claim that their systems were not hacked, suggesting credential stuffing.
    • Read more

-=Stay Safe=-

ERP Systems: The Key to Business Efficiency

Understanding the impact of ERP (Enterprise Resource Planning) systems on business efficiency is crucial. It has become an indispensable part of the operational strategy for many organizations worldwide. According to a report by Allied Market Research, the global ERP software market is projected to reach $78.40 billion by 2026, growing at a CAGR of 10.2% from 2018 to 2026.

To begin with, ERP systems are comprehensive software solutions designed to manage and integrate all the processes and information flowing through a company. They combine all the functions of a business, including product development, manufacturing, sales, and marketing, into a single, streamlined system. Consequently, they eliminate data silos and improve information flow across the organization.

Improving Business Processes

The principal aim of ERP systems is to augment business efficiency. These systems are meticulously designed to streamline workflows and simplify complex processes. ERP systems eliminate the need for manual and time-consuming tasks, offering automation of routine operations.

As substantiated by a study from Panorama Consulting Solutions, a striking 95% of businesses reported an improvement in their processes post the implementation of an ERP system. The systems’ ability to save employees’ time and enable them to concentrate on strategic tasks, underscores its pivotal role in enhancing business processes.

In addition to automation, ERP systems provide real-time, actionable insights into business operations. This facilitates rapid decision-making, further bolstering the overall efficiency of businesses. In essence, an ERP system serves as the backbone of an organization, significantly boosting process efficiencies.

Boosting Productivity

ERP systems significantly contribute to the enhancement of organizational productivity. A key feature of ERP systems is their ability to automate manual and repetitive tasks, freeing up employees to focus on more critical, high-level functions.

According to a report by the Aberdeen Group, companies implementing ERP systems have witnessed an impressive 11% reduction in operational costs. By streamlining business operations and minimizing time-intensive manual processes, these systems contribute directly to increased efficiency and productivity.

Moreover, ERP systems reduce the likelihood of errors, which are common in manual data entry processes. By providing accurate, real-time data, these systems facilitate more precise decision-making and task execution, further boosting productivity levels.

ERP systems offer multifaceted benefits, including time savings, error reduction, and process optimization. All these factors converge to boost productivity, enabling businesses to accomplish more with fewer resources. The results are not just improved bottom-line performance, but also a more engaged and motivated workforce.

Enhancing Collaboration and Communication

ERP systems can significantly improve collaboration and communication across various departments within an organization. The integration of multiple business processes and departments into a single, unified platform fosters a cooperative environment where information flows freely and efficiently.

Seamless communication is critical to business success, and ERP systems aid in facilitating this by providing a central repository for all business data. Every department has access to the same accurate, up-to-date information, eliminating misunderstandings and communication barriers that can arise from using different data sources.

Furthermore, ERP systems enable team members to share and collaborate on documents, projects, and other tasks within the same system. This not only improves productivity but also enhances the quality of work as team members can provide immediate feedback and make real-time changes.

In essence, ERP systems act as a bridge that connects different departments, ensuring they work cohesively. The robust collaboration and communication tools these systems offer not only streamline workflows but also promote a more harmonious and efficient working environment, driving overall business efficiency.

Improving Data Accuracy and Accessibility

ERP systems markedly increase data accuracy and accessibility, acting as a reliable source for all business data. This helps mitigate the chances of errors and discrepancies, contributing to a more precise business model. A study from the Aberdeen Group emphasized that companies employing ERP systems saw a significant 33% decrease in the time required to make decisions.

The automation offered by ERP systems minimizes manual data input, reducing human errors and increasing data accuracy. This level of accuracy is crucial in driving data-supported decision-making and strategic planning, an integral part of modern business operations.

The accessibility provided by ERP systems allows for real-time data access for authorized personnel, irrespective of their location. This improved access accelerates decision-making processes, boosts departmental collaboration, and enhances overall business efficiency.

By acting as a consolidated, automated platform with real-time access, ERP systems significantly enhance data accuracy and accessibility. They act as a driving force behind efficient, data-driven decision-making, playing an essential role in modern business operations.

Streamlining Supply Chain Management

ERP systems play a crucial role in streamlining supply chain management. By integrating data from different functions, they provide a comprehensive overview of the entire supply chain. This transparency enables businesses to monitor and manage their supply chain more efficiently, reducing delays and enhancing productivity.

Moreover, ERP systems automate numerous supply chain processes, eliminating manual tasks and reducing the risk of errors. They also facilitate real-time tracking of inventory, orders, and deliveries. As a result, businesses can maintain optimal inventory levels, prevent stockouts or overstocks, and ensure timely delivery to customers.

ERP systems significantly streamline supply chain management. Through integration, automation, and real-time tracking, they enhance the supply chain operations’ efficiency, accuracy, and timeliness. Thus, ERP systems are essential for businesses seeking to optimize their supply chain and enhance overall operational efficiency.

Enhancing Customer Service

ERP systems significantly enhance customer service, a critical aspect of maintaining a competitive edge in today’s business environment. With a centralized database, ERP systems ensure all customer data is stored in one place. This data consolidation improves access to customer information, facilitating timely and informed responses to customer queries or issues. ERP systems, thus, equip customer service representatives with a 360-degree view of the customer, enabling them to provide personalized service.

In addition, ERP systems provide real-time insights into customer behavior and preferences. Businesses can predict future buying patterns and trends by analyzing purchase history and interactions. Consequently, companies can anticipate customer needs and tailor their offerings accordingly, creating personalized customer experiences. This deep understanding of the customer, enabled by ERP systems, elevates the customer service experience, resulting in increased customer satisfaction.

Moreover, ERP systems automate many customer service tasks, reducing response times and enhancing customer experience. They can manage multiple customer service channels, track customer interactions, and automate responses to common queries. This high level of automation enhances the efficiency of customer service operations and ensures a consistent and high-quality customer experience.

ERP systems play a pivotal role in enhancing customer service. By consolidating customer data, providing real-time customer insights, and automating customer service operations, businesses can deliver personalized, timely, and efficient customer service. As a result, they contribute to increased customer satisfaction and loyalty, underlining the significance of ERP systems in today’s customer-centric business landscape.

The Pivotal Increasing Role of ERP Systems

ERP systems are the linchpin of modern business efficiency, seamlessly integrating multiple functions to streamline operations and enhance productivity. They not only simplify business processes but also augment collaboration, improve data accuracy, and deliver an unparalleled boost in productivity. From augmenting customer service to streamlining supply chain management, ERP systems offer myriad benefits that translate into tangible business growth.

As the global ERP software market continues its robust growth trajectory, understanding and leveraging the full potential of ERP systems will be vital for businesses seeking sustainable success in a highly competitive landscape.

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