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MFP Copier Blog
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Lead for ManagedIT Services (4 Year Term)
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This Week in Around the World with Sharp
The Overlooked Peril: Unveiling Security Risks in Office Printers
In a digital landscape filled with cyber threats, the seemingly innocuous printer often hides in plain sight as a potential security Achilles' heel. Sharp's recent sponsored research, as published in ITPro magazine, sheds light on the alarming oversight of Multi-Function Printers (MFPs) security, particularly within Small-to-Medium Businesses (SMBs).
The Alarming Findings
The study reveals startling statistics:
- 33% of surveyed SMBs have no security measures safeguarding their printers and MFPs.
- 20% admitted falling victim to security breaches originating from their printers.
- 50% of public sector organizations faced printer-related security incidents.
- Shockingly, only 25% educate their employees on printer/MFP security.
"More often than not, day-to-day security essentials and potential weak spots such as printers are overlooked in their document, device, and network security," remarks the report, emphasizing the pervasive threat hiding within these devices.
Industry Insights
Surprisingly, while only 18% of Chief Information Officers (CIOs) consider printers a significant security risk, 30% of Chief Information Security Officers (CISOs) recognize the danger they pose.
Sharp's recent financial report reveals a stark contrast in performance:
- Total revenue declined by 11.3% to 617 billion yen.
- However, the Smart Office Group (inclusive of printers, MFPs, etc.) reported an operating profit surge of 394.9% to 6.7 billion yen, despite a revenue dip of 4.8%.
Tech Alliances and Allegations
In the realm of technological advancements, Sharp's parent company, Foxconn, announced a strategic collaboration with Nvidia Corp. The partnership aims to accelerate the AI industrial revolution, leveraging Nvidia's GPU-based computing infrastructure.
However, amidst these ventures, Foxconn faced rumors of tax fraud and alleged repercussions by the Chinese government. Stories surfaced suggesting a hefty fine of 180 billion yuan and the seizure of owned land. Foxconn vehemently refutes these claims, asserting adherence to legal and compliant operations.
Innovative Solutions on the Horizon
Despite these tumultuous narratives, Sharp remains on the cutting edge of technology. Their forthcoming launch of the BP-1200S, a rebranded Fujifilm Xerox Iridesse production color laser system, promises innovation. The system, with six toners, will also offer Color-Logic and Touch7 Neon Color software, enabling users to add metallic and vibrant tones to images.
In a world where the printer's role transcends mere paper output, the imperative for robust security measures cannot be understated. The revelations from Sharp's research serve as a clarion call for organizations to prioritize and fortify the often-neglected security aspects of their printer infrastructure.
As the digital landscape evolves and technology advances, vigilance and proactive measures are essential to safeguard against the hidden vulnerabilities lurking within our seemingly mundane office devices.
This blog post combines the findings of Sharp's research with updates on Sharp's business performance, technological advancements, and the challenging situations faced by its parent company, Foxconn.
Cloud Use Rises: Secure Your Data Now
In today’s digitized world, businesses increasingly rely on the cloud for data storage. Statista reports that more than 50% of global enterprises were utilizing cloud services by the end of last year. However, this digital reliance also exposes businesses to potential cyber threats.
Cybersecurity breaches can be disastrous for businesses. The US National Cyber Security Alliance states that 60% of small and medium-sized enterprises that suffer a cybersecurity attack fail within six months. Thus, the protection of your business data becomes a crucial concern.
Transitioning to the Cloud
As we delve deeper into the digital era, cloud computing rapidly becomes the cornerstone of business operations. The unprecedented efficiency, scalability, and speed that cloud computing brings to the table are undeniable. Astonishingly, data from Flexera suggests that 94% of enterprises have experienced the advantages of cloud-based services.
However, making the shift to the cloud is not without its own set of challenges. Among these, the most prominent is the heightened need for effective cybersecurity. It’s a common mistake to treat traditional network security and cloud security in the same way. This misconception often leaves businesses exposed to severe digital threats.
Essentially, precautions and measures for cloud security differ significantly from those put in place for network security. Slight errors in understanding these variances can lead to irrevocable vulnerabilities in a company’s cybersecurity infrastructure. It’s imperative that businesses ascertain and adapt to these differences, ensuring maximum data protection.
Cybersecurity Measures in the Cloud
To effectively secure your business data, developing an agile security posture must be a top priority. Most cloud-related breaches, 73% to be precise, according to a report by Cloud Security Alliance, come from a lack of secure cloud storage and misconfigurations. Optimizing the configuration and management of access to your cloud resources is of pivotal importance.
In the realm of cybersecurity, it’s also crucial to establish and enforce in-depth, hands-on security practices. Such practices should include comprehensive audits, exhaustive penetration testing, and intensive training for all employees. Adding to the urgency, an alarming statistic from an IBM report states that 70% of cybersecurity breaches are attributable to insiders.
So, instilling a strongly rooted cybersecurity culture across the entirety of your organization is essential. This includes more than just setting up technological safeguards. Employees at all levels and in all departments should have a clear understanding of cybersecurity protocols and take an active role in implementing them.
Data Encryption and Backups
Undeniably, data encryption plays a vital role when it comes to securing sensitive business information in the cloud. Almost all cloud service providers offer encryption capabilities, but adding an extra layer of encryption can elevate the security of your data to a much higher standard.
On another front, data backups tend to be a commonly overlooked aspect of cybersecurity. Given their crucial role in ensuring business continuity in the face of unexpected cyber threats, they should be given more emphasis. Think of backups as a safety net for your data that can be activated when the worst happens.
Lastly, it’s worth noting a significant statistic from the Cybersecurity & Infrastructure Security Agency. They claim that 75% of ransomware attack victims who had regular data backups in place were able to minimize their losses significantly. In essence, maintaining regular data backups can be a relatively simple yet high-reward practice for protecting your business data.
Reliable Cloud Service Provider
The choice of your cloud service provider plays a significant role in securing your business data. When selecting a vendor, assessing their security regulations, their historical performance, and the control they provide over your data is crucial. Trusted service providers, like Amazon Web Services or Microsoft Azure, are known for strict adherence to privacy laws and offering robust protective measures.
Moreover, analyzing a provider’s breach notification policy deserves your careful consideration. How quick would they be to notify you in case of a cybersecurity breach? Quick detection and appropriate response can substantially reduce the damage a cyberattack can inflict.
To wrap up this section, it’s essential to understand that your cloud service provider is not just a vendor, but a partner. Such a partnership demands trust and transparency. Therefore, choosing a reliable cloud service provider is not just about comparing features and pricing. It’s about ensuring the best protection for your business data in a collaborative and mutual manner.
Final Thoughts on Cybersecurity
As we summarize our discussion on cybersecurity, it’s clear that shifting to the cloud is laden with both advantages and challenges. Cybersecurity undoubtedly stands at the forefront of these challenges. Therefore, vigilance to the evolving threat landscape and understanding the unique security needs of cloud services are critical.
In the selection of your cloud service provider, look for a reliable partner that aligns with your business’s cybersecurity needs. This goes a long way in enhancing the security of your business data.
Finally, let’s remember one crucial fact: In our digital era, data is king. Its protection should consequently be a top-tier priority for every business. Every effort invested in strengthening cybersecurity should be seen as safeguarding the lifeblood of your business.
MSP, MSSP & IT Industry Notes for November 12th, 2023
Sponsored by
Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.
What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.
What's the difference with Exposure Management vs. Vulnerability Management
- Vulnerability Management:
- Focus
- Process
- Tools
- Goal
- Exposure Management:
- Focus
- Process
- Tools
- Goal
- Exposure management and vulnerability management are related concepts in the field of cybersecurity, but they address different aspects of security risk.
Claro Enterprise Solutions is Revolutionizing Business Connectivity and Security ... - PR Newswire
- announces the launch of Secure Managed LAN, powered by Fortinet's Wired and Wireless LAN portfolio
- Secure Managed LAN is a comprehensive, scalable, and intuitive cloud-managed solution with integrated hardware, software, and cloud services, all managed through a centralized, web-based platform
- Wi-Fi LAN
- SD-WAN
- Fortinet Security Fabric covers the following key areas under a single MSP
- Secure Connectivity
- Dynamic Cloud Security
- AI-Driven Security Operations
- A Russian hacking group announced access to email addresses of 632,000 federal employees at Department of Defense and Department of Justice.
- John Costanza Jr., a former DEA agent, indicted for providing top-secret information to a criminal target in Venezuela for a payment of $73,000.
- Doctor’s Management Services of Massachusetts agreed to pay $100,000 to settle allegations of negligence after a cyber attack exposed PHI of 206,695 patients.
- Reeds Spring School District of Missouri notified an unknown number of students about info exposure after a FERPA cyber attack.
- Allen Park Public School District of Michigan informed an unknown number of students about info exposure following a FERPA cyber attack.
- Clark County School District of Nevada informed an unknown number of students about info exposure due to a FERPA cyber attack.
- Echo Health, a payment processing subcontractor for PNC Bank and Humana Insurance, notified 2,844 patients about PHI exposure after a cyber attack.
- Hospital Sisters Health System of Illinois and Prevea Health of Wisconsin informed an unknown number of patients about PHI exposure following a cyber attack.
- Dallas County, Texas, informed an unknown number of residents about potential info exposure after a cyber attack.
- Ventura Orthopaedics of California informed 1,850 patients about PHI exposure after a Conti ransomware attack.
- Deer Oaks Behavioral Health of San Antonio, TX, notified 171,871 patients about PHI exposure after a ransomware attack.
- Dakota Eye Institute of Bismarck, North Dakota, notified 107,143 patients about PHI exposure after a cyber attack.
- Western Washington Medical Group of Washington informed 350,863 patients about PHI exposure after a cyber attack.
- Atlas Healthcare of Connecticut informed 10,831 patients about PHI exposure after a cyber attack.
- Fredericksburg Foot and Ankle Center of Virginia informed 15,000 patients about PHI exposure after a cyber attack.
- Stanford University of Northern California informed an unknown number of students about potential info exposure in a FERPA breach caused by a cybersecurity incident.
- Peerstar Mental Health of Altoona, PA, informed 11,438 patients about PHI exposure after a cyber attack.
- La Red Health Center of Georgetown, DE, informed 501 patients about PHI exposure after a cyber attack.
Logicalis US Named Cisco Americas Managed Services Partner of the Year
- named Americas Managed Services Partner of the Year at Cisco Partner Summit 2023
- Cisco Partner Awards recognize top-performing partners demonstrating service excellence and innovation in delivering solutions that help our customers succeed
- "The theme at Partner Summit 2023 is 'Greater Together' and winners of the Geo Awards are fantastic examples of how we partner to achieve shared success in various regions of the world," said Rhonda Henley, Vice President, Americas Partner Organization at Cisco.
Lexmark Earns Top 10 2024 Military Friendly® Employer Designation
- announced that it has been recognized as a Top 10 2024 Military Friendly® Employer for the ninth consecutive year
- Companies were evaluated using public data sources and responses from a comprehensive survey completed by the employers
- More than 1,200 companies participated in the 2024 Military Friendly survey
- Military Friendly is the standard that measures an organization's commitment, effort and success in creating sustainable and meaningful benefits for the military community. VIQTORY, a service-disabled, veteran-owned business that connects the military community to civilian employment, educational and entrepreneurial opportunities produced the annual list
CloudScale365 Expands Leadership Team, Naming Paul Glazewski as Director of MSP Operations
- announced at IT Nation Connect that the company has hired Paul Glazewski as Director of MSP Operations
- CloudScale365, is a provider of state-of-the-art managed IT services
Thrive Doubles Down on its South Florida Investment with the Acquisition of 4IT
- acquires 4IT, a South Florida-based Managed Service Provide
- Confirms Thrive's commitment to the Florida market, marking its second acquisition in Miami in 2 years and fourth in Florida
- Aims to empower organizations in Miami and Fort Lauderdale with comprehensive IT support, cybersecurity, and cloud solutions
- 4IT marks 20th acquisition since 2016, solidifying status as a top-tier managed services technology provider globally
- Thrive is a provider of NextGen managed services, specializing in application enablement and optimization through the Thrive5 Methodology
The Power of the Managed Service Provider: New Report from Kaseya Explores the ...
- Released Datto Global State of the MSP: Trends and Forecasts for 2024 Report
- Surveyed 1,575 MSPs globally for insights into market challenges and trends
- North America (68% with revenue increase) and Europe (64% with year-over-year revenue growth)
- Competition a significant challenge (35% of MSPs)
- MSPs leveraging competition for innovation
- 91% prioritize customer experience
- Embrace vendor consolidation (74% prefer fewer vendors).
- Anticipated service expansion:
- collaboration software (27%)
- business intelligence or analytics software (22%)
- incident response and forensics (22%).
CrowdStrike Named Worldwide Leader for Risk-Based Vulnerability Management
- Falcon Exposure Management:
- Cuts intrusion risk with AI-native Falcon platform integration
- Streamlines vulnerability management for proactive defense
- Challenges Addressed:
- Rapid adversary attacks demand a proactive security shift
- Falcon Platform Expansion:
- New offerings: Falcon Exposure Management and Falcon for IT
- Boosts visibility, consolidates IT and security tools
- IDC MarketScape Insights:
- Falcon Spotlight integration for EDR users
- Falcon Exposure Management handles third-party scan data
- Falcon for IT:
- Bridges security and IT with efficient workflows
- Utilizes Falcon agents for system monitoring and remediation
iQor Revolutionizes IT Prioritization With AI-Focused Review Process
- iQor unveils strategic AI project vetting for enhanced customer service and performance optimization
- Highlights:
- Executive Committee empowers tech teams for agile, high-priority project delivery.
- Dedicated Validation Board assesses feasibility and impact, aligning with iQor's objectives.
- iQor's commitment to AI underscores industry leadership in driving efficiency and innovation.
Lock in on Cyber Security with ARCOA
- ARCOA, data security is a critical part of what we do
- every item received, we adhere to NIST 800-88 procedures
- strict protocols to overwrite information render all data permanently removed and unrecoverable data
ReachOut Technology Acquires RedGear, LLC, Bolstering Its Service Offerings
- acquires RedGear, adding $4 million revenue and specialized education/government services
- Strengthens commitment in IT security, especially in Education and DoD compliance
- Reinforces dedication to cybersecurity excellence in DoD compliance and education
- CEO Rick Jordan emphasizes the strategic value of adding Structured Cabling and Secure Access Control
IT Solutions Consulting Acquires Spade Technology to Expand Into New England
- Reported on Chanel E2E
- IT Solutions Consulting, LLC acquires Spade Technology to expand its presence in New England
- No financial details were disclosed
- IT Solutions Consulting: Founded in 1994, Philadelphia-based, 423 employees, expertise in managed IT services, cybersecurity, cloud solutions
- Spade Technology: Founded in 2001, Maine-based, 30 employees, specializes in managed IT services for small to medium-sized businesses in New England
- This marks IT Solutions Consulting's eighth acquisition and the third in 2023
Papercut launches version 23.0
New PaperCut MF 23.0 print management solution now available
- Enhanced architecture security
- Urgent message banner
- Admin re-authentication
- Password hashing
- Data encryption
- Support for multi-factor authentication
- No personal ID info captured in any log files
- Print Deploy compatible with Citrix, VMware Horizon, Azure Virtual Desktop and Microsoft Remote Desktop Server
- Multi-tiered pricing models
- Unlimited zone tier now available for large enterprises
- received an industry-high 9.7 out of 10 on TrustRadius based on user reviews
- swept TrustRadius Awards for Best Relationship, Best Feature Set, and Best Value for Price
- awards underscore Square 9's commitment to customer success and unparalleled user experience
- Sole winner in the Document Management category, Square 9 excels in all three award categories.
Acronis Helps Managed Service Providers Grow by Introducing MSP Academy
- introduces MSP Academy, a tailored initiative equipping Managed Service Providers (MSPs) with essential skills
- covers starting, running, and marketing successful MSP businesses, addressing key challenges
- plans hybrid boot camps, immersive learning experiences, and diverse training options
- alumni saw a 60% boost in Acronis product sales and a 40% drop in support incidents in 2022
This Week in the Copier Industry 15 Years Ago
This Week in Copiers Fifteen Years Ago
Third Week of November 2008
Real Copier Sales
Funny Story from Jason R
Back in the days before email, I had designed a spreadsheet that did a long series of very complex calculations for our remote offices.
One of our offices called in to say their spreadsheet wasn't working. I tried to walk them through some things but it wasn't working. I wanted them to send them a new disk, but they already had all their data programmed into it..... go here for rest of article
Enjoy These awesome copiers threads from 15 Years Ago
Ricoh, IKON, and the Next Great Bubble ''''1
Canon Hybrid Laser Copier Video
Re: Some of my observations....
RICOH AND DOCSTAR TEAM TO SUPPORT NEW JERSEY PUBLIC RECORDS SHARING EFFORTS
Re: Paris, Kentucky
Re: How you got started in the Industry?
HP launched three new document management solutions
Re: Ricoh Rumored to have acquired small dealer
Re: Some of my observations....
Re: Ricoh cuts Jobs
Re: Ricoh cuts Jobs
Re: How you got started in the Industry?
Re: How you got started in the Industry?
award-winning EFI Digital StoreFront ASP
Re: Ricoh Offers Managed Print Services to Reduce Printing Complexity
Re: Error code Gelsprinter
Laxfan25
Re: Semi-Luddite
Re: How you got started in the Industry?
Re: How you got started in the Industry?
GX3050N Error Code
MPS Pay plan poll
This Week in the Copier Industry Ten Years Ago
This Week in Copiers Ten Years Ago
Second Week of November 2013
Check These Great Copier Threads from Ten Years Ago This Week
Konica Minolta, Ricoh and Xerox Honored with BLI’s 2014 PRO Awards
Konica Minolta Names Dealer Excellence and Lifetime Achievement Award Recipients
Konica Minolta Launches How2 App to bizhub MarketPlace
Konica Minolta Expands Solution Offerings for Government, Financial and Manufacturing Verticals
New Sharp MX-C300W AND MX-C250F 4-IN-1 MULTIFUNCTION PRINTERS
Canon U.S.A. Showcasing Latest Large Format Printing Systems During Autodesk University 2013
A Few Reasons Why You Need to Enabling Secure Printing
Ten Reasons Why I'm Still Enamored With the Copier Industry!
Konica Minolta Grows Its Solution Portfolio With NSi(TM) Mobile(TM) and Worldox Connector
Can a Digital Copier Scan to Dropbox?
Good Copier Lease vs Bad Copier Lease
Re: Oh my, when selling copiers door to door was so simple?
Canon Information and Imaging Solutions, Inc. Announces the ...
31 Ways to Close More Sales (#15 of 31)
Canon Named BLI’s 2014 Wide Format Graphic Arts Printer Line of the Year
New Kyocera TASKalfa Series MFPs
Xerox DocuShare Expands Content Management With Mobile, Imaging And Cloud Enhancements
Print Audit to Exhibit and Host Educational Session at the Business Imaging Expo & Managed Print Summi
8 Tips for How to Keep You Copier Clean
Sharp to OEM copiers for HP.
Ricoh honored for supporting green government purchasing
Canon U.S.A. Celebrates 2013 in Award-Winning Style with Top Honors and Leading Industry Recognitions
Xerox Unveils Future Plans
KODAK NEXPRESS SX Platform Provides Differentiating Digital Print Capabilities and Drives Growth for Gateway Visual Communications
Re: Can I Copy Mixed Sized Documents on a Copier?
Office Gemini Provides Advanced Document Management Solutions with Epson WorkForce Document Scanners
Fax forward to email using a Fax 4430NF
Re: Kyocera takes MFP panel to cloud
Kofax Mobile Capture Wins FinovateAsia 2013 Best of Show Award
Document management embraces era of disruptive technologies
Heartfelt Leadership: The Genuine Path to Client Retention and Revenue Growth.
A heart-centered leadership approach helps you build better connections with your salespeople and your clients. This approach is also a fantastic way to take on the unique challenges of today’s social and business climate.
To quote Mac Anderson,
"Great leadership usually starts with a willing heart, a positive attitude, and a desire to make a difference."
"CEOs of the future lead with heart" as quoted in a recent Korn Ferry study.
They interviewed more than 100 board directors and CEOs about leadership characteristics necessary for success.
They said: “The CEO of the future must be radically human, focusing on leading with authenticity, humanity and heart.”
I believe heartfelt leadership is good for business. This has a monumental impact to client retention which directly ties to revenue growth.
According to a Catalyst research study, "The Power of Empathy in Times of Crisis and Beyond",
"Leaders who practice empathy have been shown to have a more engaged and higher-performing team, as well as a more profitable business overall."
Heartfelt leadership creates a positive ripple effect extending from the internal workings of a company to its external relationships with clients.
This style of leadership establishes a foundation for trust, loyalty, and collaboration, all of which are key components for sustained revenue growth.
Leaders who are values-driven, transparent, compassionate, human, and who recognize people as unique individuals, have a team that simply performs better.
They are more engaged, less likely to leave, and more loyal.
Companies that are run by these leaders benefit from higher client satisfaction, a better bottom line, more profits, and create long term sales sustainability.
My question to CEOs, Presidents, and leaders out there...
What type of a relationship do you have with your salespeople?
I ask because your salespeople are the revenue generating arm of your company.
Your relationship with them has a dramatic impact to your client retention, profitability and long-term sales sustainability.
They way in which senior leadership interacts with their sales teams' will have an adverse and direct effect on the relationships they foster with their clients.
Healthy relationships involve trust, honesty, respect and open communication.
Reflect upon the words, trust, honesty, respect and open communication, now ask yourself... would my salespeople use those words about me when describing our relationship?
According to global management consulting firm Bain & Company,
"A 5% increase in customer retention can produce more than a 25% increase in profits."
Let's rephrase this quote a bit and tie it directly into your business...
Could a 5% increase in the relational health with your salespeople, produce a 25% increase in your profits?
If you want to build a long-lasting and sustainable business, you must focus on building authentic and meaningful relationships with your salespeople.
HEARTFELT LEADERS DO THE WORK
I love this quote by Jesse Metcalfe,
"There's no perfect relationship. All relationships are work. If you put in the work, you'll reap the rewards."
For your client relationships to succeed, you must be prepared and willing to do the work.
Relationships require work, attention, patience (tons of it) and open mindedness.
Are you willing to do the work?
Here are a few areas you can work on to build upon, strengthen and sustain your client relationships.
- Authenticity & Transparency - These two things put your clients at ease. A quote from Selling from the Heart, "When you're your authentic self you have no competition." Does your walk match the talk with your client relationships? The same can be said for how you interact with your salespeople. Are you being congruent?
- Inspiration - Great leaders inspire and influence. Are you creating inspirational experiences for your clients? How are you showing up for your clients? How are you showing up for your salespeople?
- Value - You've all heard the age old saying, "Value is in the eye of the beholder" Do you understand what your clients value? What about what your salespeople value? What you know is a critical component of healthy relationships. Are you consistently, proactively and routinely educating your salespeople to help them do better business? Why? Because this has a direct tie in to how they interact, inspire an influence client growth.
If you're looking to increase your sales and create long-term relational sustainability, then I encourage you to capture the hearts and minds of your salespeople.
"People don’t care what you know until they know that you care."
Theodore Roosevelt
HEARTFELT LEADERS CARE
In a sales world which is sorely lacking trust and credibility, I would like for all of you to think about your clients and yes, your salespeople, what could be running through their minds, "Can I trust you?", "Are you trustworthy?" or "Can I open up to you?"
Hear me out on this one... lack of trust no repeatable sales. Lack of trust and you have a dysfunctional and broken sales department.
Deliver on the promises you've made, not only to your clients but your salespeople. No excuses and no lip service... just care. Do what you say you're going to do.
How do you feel when someone breaks a promise to you? Now go ahead and place yourself in your client's shoes, now in your sales teams' shoes... How do you think they feel?
What do you think starts to happen to the relationship?
Keep your word. Don't ever waiver from it. Care enough about yourself and commit to doing what you say you're going to do.
Mean What You Say, Do What You Say.
HEARTFELT LEADERS ARE INTENTIONAL
When it comes to being intentional, Douglas MacArthur once said,
"A true leader has the confidence to stand alone, the courage to make tough decisions, and the compassion to listen to the needs of others. He does not set out to be a leader, but becomes one by the equality of his actions and the integrity of his intent."
Year after year, the nursing profession ranks at the top of the trust meter.
Why is this? They lead with empathy, and they truly care about their patients.
Digging a bit into the Nursing profession, I came across the concept Intentional Caring.
Intentional caring was coined by Jean Watson. She is an American nurse theorist and nursing professor who is best known for her theory of human caring. She is also the founder of the Watson Caring Science Institute.
The nursing profession has embraced the theory of Jean Watson’s Caring Science. Caring Science is about embracing the positive energy that flows from an integrated mind, body and spirit and is mutually rewarding to both the patient and the nurse.
She believes nurses are optimally positioned to be the heart of healing. By actively engaging in caring through authentic presence and intentionality, nurses are equipped to be able to optimize their patient’s ability to heal from within.
Could intentional caring be the difference in building or not building genuine client relationships?
Could intentional caring be the essence of leadership and sales?
Could this create the healthy foundation for long term sales sustainability?
Imagine for a moment how intentional caring could play out with your clients and your salespeople...
- Become interested in their ideas and pursuits.
- Become an advocate for them, promote and champion their direction of growth and interests.
- Become cooperative and flexible with your interactions.
- Become willing to let them know when they are heading in a direction that is potentially harmful to their business or themselves.
Caring is a day-to-day and moment-by-moment opportunity to create a long-lasting joy filled relationship with your clients and your salespeople.
HEARTFELT LEADERS BUILD GARDENS OF TRUST
I see a direct correlation between what it takes to grow a beautiful garden and what it takes to build trusting, sustainable relationships with your clients and your salespeople.
Growing a relationship garden involves the commitment of a shared vision, deep respect, ongoing mutual effort, and patience.
The loyalty and trust you build will continue to reward you in unexpected ways, if you fertilize your relationship garden.
“A garden requires patient labor attention. Plants do not grow merely to satisfy ambitions or to fulfill good intentions. They thrive because someone expended effort on them.”
Liberty Hyde Bailey
Heartfelt leaders have a presence, are present and show concern, not only for their clients but for their team.
Those executives who invest in cultivating personal human connections will experience differentiated business success.
When you connect to the hearts and minds of your clients and your people, watch what starts to happen to retention, referrals and revenue.
Patti DeNucci is the author of the critically acclaimed book, "The Intentional Networker." She is a networking expert and consultant who helps professionals build genuine and meaningful connections. Patti believes that authentic relationships are the key to professional success.
SHOW SUMMARY
Patti DeNucci joins the Selling From the Heart podcast to discuss the power of intentional networking. She emphasizes the importance of being authentic and purposeful in building relationships. Patti shares her insights on how to navigate networking events with grace and intention. She encourages sales professionals to focus on having meaningful conversations rather than trying to make a sale. Patti also highlights the value of finding your "right people" and investing in your network.
KEY TAKEAWAYS
Networking is about building relationships, not making immediate sales.
Show genuine interest in others and ask meaningful questions to start conversations.
Find your "right people" and invest in building relationships with them.
Be intentional and purposeful in your networking efforts.
Networking can happen anywhere, not just at formal events.
QUOTES
"It's about selling one conversation at a time and being your true self."
"Drop the idea that you're going to make a sale because of a networking event."
"Find your 'right people' and invest in building relationships with them."
"Networking happens everywhere. It's just connecting."
"Proximity is power when you're around other lifelong learners."
Learn more about Patti DeNucci:
LinkedIn: https://www.linkedin.com/in/pattidenu...
Learn more about Darrell and Larry:
Darrell's LinkedIn: https://www.linkedin.com/in/darrellamy/
Larry's LinkedIn: https://www.linkedin.com/in/larrylevi...
Website: https://www.sellingfromtheheart.net/
Got a video about how you sell from the heart? Share it by texting VIDEO to 21000.
Please visit https://www.sellingfromtheheart.net/ book to pre order your copy of the rerelease of the Selling from the Heart book.
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This Week in the Copier Industry 5 Years Ago
This Week in the Copier Industry 5 Years Ago
Third Week of November 2018
Real Copier Sales
Special thanx to the p4p hotel member that emailed this to me today. What I noticed was that the proposal states that the one rate is "locked" for the term of the lease. Like I stated in of the webinars this can happen with approval.
However the price book calls for the flat rate service on the C258 for $102 per month. Thus that's $23 per month over the published rate which nets another $1,380 in revenue...more here
View These Awesome Copier Threads Below
Wide Format Technology Update- The Canon TX Series printers and MFP Systems
Inter Announce Partnership With Konica Minolta
MGI to Preview New B1 Inkjet Printing & Embellishment Platform: The AlphaJET Industrial Print Factory
GreatAmerica Wins Cannata Frank Award for Best Leasing Company in 2018
Agility Press Now Operates All-Canon Digital Fleet With Latest Installations
New A4 devices expand Ricoh's portfolio by enhancing document security and meeting broader set of customer needs
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Five Reasons to Attend the Executive Connection Summit in Phoenix 2024
Be prepared to immerse yourself in a vibrant atmosphere of knowledge sharing, skill development, and meaningful connections. Get ready to be inspired, motivated, and empowered as you embark on a quest for growth and excellence. Welcome to a summit where ideas take flight, collaborations are forged, and success stories are written. Welcome to the Executive Connection Summit in Phoenix, January of 2024 – where your future begins.
Lead for 35 plus Copiers
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