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What Happens When You Don't Ask?

Now that I'm old I can appreciate the things that Mom told me.  If I wanted something she told me to ask politely.  Whether that was at a store or at home I was always reminded to ask if I wanted something and do politely.

In our fast paced world of sames sometimes we find ourselves trying to figure out an angle that will help close the sale.  In most cases those angles will never work because it was all about us/me the sales person.

If we don't ask we don't get!

But how can we do this in a why that reflects that our offer is genuine for helping both parties?

I've stated this to client for years and it's rather simple.

"Hi Sandy, hope all is well with you and business.  I'm reaching to out to see if we can help each other.   Last time we spoke you were interested in that pre-owned wide format devices.  That unit has come and gone, however I have another one that will be available in a few weeks.  I'd like to include a maintenance agreement at no cost for the first year if you'd like to move forward with an order this week.  My month ends on the 23rd of this month and your order would help me in achieving my sales goal for the month.  Thus I'm hoping we can help each other.  Please let me know your thoughts."

Be genuine and state the reasons why this is good for both parties.  It doesn't work all of the time, but over the years this simple email got me to where I wanted to be.

-=Good Selling=-

Does Perception Play A Pivotal Role In Your Clients Reality?

"There are things known and there are things unknown, and in between are the doors of perception."
Aldous Huxley

Through the doors of your clients perception, lies their reality about you.

I believe that perception becomes a huge influencer in how your clients interpret and understand their reality. Their perception shapes their beliefs, emotions, and ultimately their decisions.

As a result, perception significantly impacts their experiences and interactions, both personally and professionally. By understanding and respecting their perception, this helps you become more effective in supporting, guiding and building trust.

Their perception, their reality. Change their perception, change their reality.

Perception is your perspective, which is based upon your experience. Perception as defined in the Merriam-Webster dictionary, is “a result of observing”, it is “a physical sensation interpreted in the light of experience”, while perspective is “a mental view or prospect”.

These definitions underline the way you view things, and this is based upon your past experiences. Your reality is comprised of a series of experiences that shape the way you see things.

Perception molds, shapes, and influences our experience of our personal reality, says Linda Humphreys, PhD, a psychologist and life, relationship, and spirituality coach. Perception is merely a lens or mindset from which we view people, events, and things.

Dr. Humphreys says that our past experiences greatly influence how we decode things. Certain people, things, and situations may trigger someone to interpret things through a positive or negative lens based on those past experiences.

Now, let's tie all of this into how salespeople are perceived within the sales world... Need I say anymore?

This might be the mirror moment for many of you...

When was the last time you've asked any one of your clients what they thought of you?

When was the last time you've asked any one of your clients the words, they'd use to describe you and how you've been taken care of them?

I'm deeply concerned that many in the sales world have taken their clients for granted. They've flat out failed at building, nurturing and growing their relationships.

Next time you have a conversation with one of your clients, ask yourself this question:

Am I being viewed as a sales rep or a sales professional?

PERCEPTION... IS THIS YOUR CLIENTS' REALITY?

"When the trust account is high, communication is easy, instant, and effective."
Stephen R. Covey

It saddens me just how much rampant mistrust there is within the sales world.

Unfortunately, a stereotypical mindset runs wild throughout our society when it comes to salespeople.

Perception is in the eye of the beholder, and in the sales world that would be your clients.

I strongly believe that perception feedback is necessary for relational growth.

Relationship and promise bridges collapse as moments of being let down are all too fresh in many of your client's mind.

Busted dreams and broken hearts have left many feeling abandoned and neglected.

This places a damper on sales professionals who place their clients on a pedestal, placing their needs above their very own. They are faced with widespread prejudgment that they must overcome.

Allow this one to sink in for a moment...

How well do you truly know your clients and how well do they truly know you?

I'm here to inform you that you must gain a true understanding of your client's mindset and perception of how they view salespeople.

Please realize, what you say, what you do and how you approach problems with your clients will have an immediate impact to your success, and their perception of you.

CHANGE THEIR MINDSET, CHANGE THEIR PERCEPTION

Cold doses of unfiltered feedback are necessary to grow.

Feedback from your clients become the vitamins and minerals needed to build a meaningful relationship.

I'm bringing this to the surface because there just might be a monumental gap between what your clients think of you versus what you believe it to be.

How your clients perceive you just might be the key that unlocks the door to exponential sales growth.
  • How many of you right now, at this very moment, understand the impact this has to you?
  • How many of your clients see you as being available and helpful to them?
  • How many of your clients view you as being heartfelt, caring and trustworthy or inconsistent, blasé and just like all the others?

If you desire to be viewed as a sales professional, and change one's perception of you, then you must be willing to become someone who serves.

Start serving with every conversation and every interaction. Become that person who leads with their heart and watch what starts to happen next.

Will you commit to taking massive action and put in the necessary time, energy, and heart to better understanding your clients? I promise, if you do so, this will rapidly open the human window within your relationship.

"The secret of success is to understand the viewpoint of others."
Henry Ford

Many of you may find all this exhausting and you know what, it's Ok. We all have choices, however; those sales professionals who lead with their heart and seek to serve their clients, immediately change how they're perceived, guaranteed!

A servant led sales mindset takes a conscious effort by committing to:

  • Intentional and active listening
  • Empathy
  • Stewardship
  • Building Community
  • Fellowship

Serving is about building meaningful relationships. It's not a light switch you turn on then off. It's the emotional connection, the human connection and the heartfelt connection you make with each one of your client's that will soon start to change how they view you.

Learning to serve becomes the perception game changer.

  • A servant has a sincere, genuine and burning desire to serve.
  • A servant digs in deep.
  • A servant is laser focused in on serving the needs of the person sitting right in front of them.
A servant minded sales professional gives a rip!

I can't think of a greater return on investment than to serve.

A servants mindset:

  • I want to please you.
  • I want to make you feel special.
  • I want you to know I love having you as a client.
  • Making you happy, it is my purpose, it's my pleasure.

GIVING A RIP CHANGES THEIR PERCEPTION

"People don’t care what you know until they know that you care."
Theodore Roosevelt

Sales is serving and serving is sales. To serve is to care. It's caring deeply about your clients, the people who buy what you have to sell.

Again, perception is reality and so is their viewpoint around how you take care of them.

If you're looking to increase your sales results, then I encourage you to capture the hearts and minds of your clients.

You must truly give a rip and care about helping to solve your client's business challenges, goals and concerns.

Caring is about being human, being real and being your authentic self, every step of the way.

Caring for your clients, it is not hard. It's looking them in eye and saying, "I'll be here for you at all times. I have your best interest at heart."

I encourage you to deeply invest and genuinely care about the experiences you provide to your clients. When this happens watch relationships skyrocket and sales results soar.

CHANGING PERCEPTION, IT'S YOUR RESPONSIBILITY

I believe you must make it a point to understand how your clients perceive you. Not knowing, places you at risk of being replaced.

As a professional who's focused on long-term success, your main responsibility is to profitably serve your clients.

We all have choices in life. In sales, you can choose to be a sales rep, or you can choose to become a sales professional.

This is why unpacking your clients' perception of you becomes a significant factor in how you interact with their reality. It's not just about the objective truth but how they interpret and make sense of their experiences, circumstances, and the world around them.

Mindset, heart set and skillset; this is the trifecta in turning your client's viewpoint into reality.

Lee Salz is a sales expert, author, and speaker. He is the author of two international bestsellers on sales differentiation and the architect of the Sales Organization Maturity Assessment. Lee helps companies understand their current sales state and provides strategies for exponential growth

SHOW SUMMARY

In this episode of Selling From the Heart , Lee explains that sales organizations go through different stages of maturity, starting with a sales department and progressing to a sales team and eventually a sales force. He emphasizes the importance of recognizing the need for improvement and investing in the sales organization, especially during good times. The Sales Organization Maturity Assessment helps companies identify areas for improvement and provides recommendations for growth. Lee discusses the characteristics of each stage and highlights the importance of having a prescribed account management approach and evaluating sales talent effectively.

KEY TAKEAWAYS

Sales organizations go through stages of maturity: sales department, sales team, and sales force.

The Sales Organization Maturity Assessment helps companies identify areas for improvement and provides recommendations for growth.

Prescribed account management and evaluating sales talent effectively are crucial for a sales force.

QUOTES

"If you don't love being in sales, love the profession, it's very hard to sell from the heart."

"You're never going to know what you find, but you can find an opportunity there that you didn't know before."

Learn more about Lee Salz:

LinkedIn: https://www.linkedin.com/in/leesalz/

Learn more about Darrell and Larry:

Darrell's LinkedIn: https://www.linkedin.com/in/darrellamy/

Larry's LinkedIn: https://www.linkedin.com/in/larrylevi...

Website: https://www.sellingfromtheheart.net/

Got a video about how you sell from the heart? Share it by texting VIDEO to 21000.

Please visit BarnesandNobles to order your copy of the rerelease of the Selling from the Heart book.

https://www.barnesandnoble.com/w/sell...

SUBSCRIBE to our YOUTUBE CHANNEL!

/ sellingfromtheheart

Please visit WHY INSTITUTE:

https://whyinstitute.com/

Please go to WORK BETTER NOW:

https://www.workbetternow.com/

Click for your Daily Dose of Inspiration:

https://www.sellingfromtheheart.net/d...

End of Year Update for 2023

Hey Everyone

Just wanted to let everyone know I'm in the last week of the year, thus I haven't had the time to post often.

I'm going into the last week with three solid opportunities that can close this week.

One for a large KIP wide format color for about $30k, another for $35k and the other for $20.  Which does include what I've got in my bag which is another $55K.  I should also be able to get some smaller deals for 10K, and two 5Ks.

Thus my week will be busy!

Not sure if I can do the web update this weekend since I really didn't post much last week.  Hope everyone else is getting their fare share of the orders!

Always fee free to call or email me.

Art

MSP & MSSP & IT Industry Notes

Sponsored by

December 10th, 2023

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

Barracuda Networks Advances Partner Program

  • launches Barracuda Partner Success Program
    • Recognizes sales across resale, MSP, and marketplaces, providing benefits based on total sales
    • Rewards aligned with Land, Adoption, Expansion, and Retention/Renewal model for customer success
    • Aimed at enhancing customer loyalty and sales
    • Designed for growth in resale, managed services, or cloud marketplace partnerships
  • Program accommodates various partnership models, essential for IT professionals managing collaborations
  • Aligns incentives with customer success phases, reflecting the IT team's focus on ensuring customer satisfaction and retention
  • Relevant for IT professionals to enhance service quality and maintain strong client relationships

Iteris Introduces Multi-Level Cloud-Enabled Managed Services to Optimize Traffic Detection

  • introduces an upgraded VantageCare® program for optimized traffic detection tech at intersections
  • cloud-managed service to maximize traffic detection investments
  • Three-tiered Plans: Standard, Maintenance Assist, and Performance Assist plans for varied agency need
  • Advanced analytics and support in higher-tier plans for proactive maintenance and operations
  • Works seamlessly with Vantage detection systems in Iteris’ ClearMobility® Platform
  • Essential component for safer, efficient, and sustainable mobility solutions

Packet Fusion Announces Its IT Advisory Practice: Empowering Businesses to Accelerate Business Outcomes

  • Strategic Guidance: Emphasizing strategy over technology in IT decisions
  • Expert Team: Dedicated researchers, architects, and vendor partnerships
  • Technology Focus: Unified Communication, Cybersecurity, Cloud, AI, and more
    • Continuous Value: Providing ongoing support, insights, and innovation
    • About Packet Fusion: Trusted IT advisor with a focus on technology change4-Step Approach: Evaluation, Implementation, Optimization, Transformation

Wildcat Launches Platform with Corey Weiner to Pursue Managed Services and Digital ...

  • partners with Corey Weiner to establish Wink Tech, targeting acquisitions in managed IT services and digital transformation sectors
  • Aims to acquire tech companies with loyal customer bases and unique services to drive growth in a changing industry landscape
  • Acknowledges pivotal role of managed IT services in modern business operations and the significance of digital transformation
  • Approach offers a flexible, long-term investment approach, valuing innovation and growth potential

First Focus buys Melbourne-based MSP Rock IT, looking for more acquisitions

  • Reported on crn.au
  • First Focus will absorb Rock IT's Victorian and Philippines teams
  • This is First Focus's sixth acquisition in three years
  • CEO Ross Sardi emphasizes the desire to continue seeking opportunities for further acquisitions that complement organic growth

SaaS Alerts Extends Protection Beyond Core SaaS Business Apps with App Wizard, Pushes for Industry Change

  • introduces App Wizard, extending security monitoring to more SaaS apps for MSPs
  • App Wizard enables integration with SaaS apps through viable APIs, boosting cybersecurity
  • MSPs gain a new revenue stream by monitoring and highlighting user behavior in diverse apps
  • Potential financial impact: increased monthly and annual recurring revenue per app
  • CEO emphasizes the need for software developers to enhance security for MSPs globally
  • MSPs encouraged to support the campaign by signing the petition for stronger API security

Rhodian Group Partners with Applied Systems to Provide Hosted Email Solutions

  • Rhodian Group and Applied Systems collaborate to offer upgraded email services
  • Rhodian Group provides managed IT, cybersecurity, and Microsoft-based email solutions
  • Applied's agents shift from Hosted Exchange to Rhodian's Microsoft technologies
  • Goals: Enhanced security, scalability, and value for mutual customers
  • Rhodian Group: Expertise in IT, cybersecurity, and compliance services.
  • Applied Systems: Global leader in cloud-based insurance software solutions.

Secureworks Named A Leader In Managed Detection and Response Services In Europe By ...

  • acclaimed as a Leader in The Forrester Wave™ for Managed Detection and Response Services in Europe, Q4 2023
  • commends Secureworks for "quick time to value," "strong investigative capabilities," and streamlined onboarding
  • earns highest ratings in 22 evaluation criteria, notably excelling in time efficiency, investigations, dashboards, and pricing transparency
  • aids European organizations in responding to cyber challenges and reducing ransomware impact while enhancing cyber resilience
  • Secureworks: A global cybersecurity leader leveraging Taegis™, an XDR platform, to empower customers in detecting advanced threats and enhancing cybersecurity operations

A Bold Claim - Printers are better with PaperCut | director's cut

  • PaperCut brings order to printing chaos, streamlining the process and ensuring smooth operations
  • Administrators wield powerful tools to manage print queues, track usage, and set rules, ensuring better control over resources
  • offers user-friendly interfaces, mobile printing, secure release queues, and cost allocation features, empowering users to print smarter and more efficiently
  • reducing wasted paper and toner, PaperCut champions sustainability, making the printing process more eco-friendly.

Lock in on Cyber Security with ARCOA

  • IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
  • Data Destruction: Ensures sensitive data is completely erased from devices before disposal
  • Asset Remarketing: Resells refurbished IT assets to maximize value recovery
  • Recycling Services: Provides environmentally responsible recycling of electronics
  • Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
  • Secure Logistics: Handles the safe transport of IT assets throughout the disposal proces

TWAIN Working Group Announces TWAIN Direct Cloud Scanning with Searer Business Technology

  • TWAIN Working Group (TWG), a not-for-profit organization providing and fostering a universal public standard for image acquisition devices
  • announced today that Searer Business Technology (SBT) has deployed their SBT Executive Series accounting/ERP application, with their scanning component now powered by TWAIN Direct
  • TWAIN Direct is a free, open-source standard that eliminates the need for users to install vendor-specific device drivers to communicate between TWAIN Direct enabled scanning devices and image-capture applications

No1 App Co. Ltd Launches GemScan AI: Scanner & PDF Editor

  • Converts images to editable documents, preserving original layouts
  • Supports PDF, JPG, TXT, and editable formats
  • PDF Viewer Annotator & Editor for on-the-go edits
  • AI-driven Magic Erase removes unwanted elements intelligently
  • Comprehensive Doc Editor & File Manager included

Brother eyes printer data security amid digital revolution

  • reported on businessnewsaustralia.com
  • Print Significance: Despite the digital shift, 70% of businesses print daily, highlighting its continued importance
  • Printer Security Oversight: Cybersecurity concerns often ignore office printer vulnerabilities
  • Brother's Emphasis: Stephen Nicholls stresses comprehensive printer security within document management
  • Security Challenges: 27% of IT security incidents are linked to print-related issues
  • Brother's Solutions: Developed secure printing products to address security gaps
  • Advanced Printer Range: Brother unveils A4 color laser printers with robust security features
  • Enhanced Security Measures: Includes encrypted USB keys, cloud data encryption, and job control capabilities
  • Security Focus: Password protection, disabling unnecessary features, and data encryption are paramount
  • Market Expansion: Brother targets the high-volume 'workhorse enterprise market' with secure printers.

Sharp Business Systems Supercharges Showroom Displays... Here's How They Did It

  • reported on avnetwork.com
  • Sharp Business Systems showcases modern hybrid workforce solutions
  • Mersive Solstice Platform optimizes Sharp and NEC displays for varied showroom settings
  • Solstice integration boosts collaboration and digital signage for a more informed workplace
  • Mersive Solstice enables seamless wireless presentations and conferencing
  • Innovative setups encourage impactful collaborations and connections
  • Solstice Cloud provides detailed room usage data for better space optimization
  • Solstice Pods reinforce corporate messaging for remote and in-office workers
  • Visual communication enhances inclusivity among remote workers

Square 9 Ends 2023 with 16 Major Customer-Backed Awards

  • Square 9 Softworks: Leading AI-powered Information Management provider in 2023
  • Earned 16 excellence awards across G2, Capterra, TrustRadiu
  • Recognized for customer-centric services and 11 major titles from G2
  • Acknowledged for Best Support, Relationships, Usability, and more
  • President Stephen Young emphasizes commitment to value, service, innovation

CrowdStrike Named a Leader in MDR by Forrester in Europe, Q4 2023

  • leads in European MDR (Q4 2023), scoring highest in key areas
  • Advanced XDR, deep expertise in threat intel, incident response
  • Top detection among 16 vendors, effective against adversaries
  • Falcon Complete for Service Providers expands global MDR, EU hosting for data privacy in Europe

This Week in the Copier Industry 15 Years Ago

This Week in Copiers Fifteen Years Ago

Second  Week of December 2008

DW_P4P_Hotel_500x100_March2023-100

Real Copier Sales

Funny Story from Jason R

Back in the days before email, I had designed a spreadsheet that did a long series of very complex calculations for our remote offices.

I had posted a funny story here several years ago, that I had to post again for the folks that never read it.
I installed and trained an Aficio 3035 yesterday to a Sheriff's Office. One of the ladies (who is a true blonde) was asking questions on the yellow key. I instructed her that before you make copies, to press the button to first clear any job that was previously run. I thought she understood that. When I was following up today.... go here for rest of article

Enjoy These awesome copiers threads from 15 Years Ago

Kyocera Mita America Launches the TASKalfa Color Multifunctional

Art Post (Guest) ·
Price of $16,460, $12,955, $9,950 and $8,915 respectively. To find the nearest dealer, or for more information, please visit Kyocera’s web site: http://www.kyoceramita.com/us . # # # ABOUT KYOCERA MITA AMERICA Kyocera Mita America, Inc. (http://www.kyoceramita.com/us), headquartered in Fairfield, N.J., is a leading provider of computer-connectable document imaging and document management systems, including network-ready digital MFPs/printers, laser printers, color MFPs/printers, digital laser
Topic

HP Reinforces Leadership in the Technical Market with Enhancement of Best-selling Lar

Art Post (Guest) ·
-alone large-format printers in HP’s technical printing portfolio going forward – enables the HP Designjet 510 Printer series to process technical files up to four times faster than the previous model and deliver sharp black-and-white and color drawings with fine lines as thin as 0.07 mm.(1) As part of a continuous effort to streamline large-format printing, the new HP Instant Printing Utility 1.0 lets users create, store and reprint CAD projects conveniently without reconfiguring settings, thereby
Reply

Re: Single click 11 x 17

Art Post (Guest) ·
It is and I see it everywhere and mostly from Direct branches. We can't do it and management will never do it. Too me, this is a deal breaker in most P4P accounts. It's too bad that Dealers subsidize the Direct Branches. Maybe emails to top Management at Ricoh, Canon, KonicaMinolta and Xerox will shed light on this. Who knows maybe someone is keeping them in the dark?
Topic

Single click 11 x 17

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Over the past few years, I have seen the local Canon direct office proposing single click for 11 x 17 for both black and color, and it has always been somewhat difficult to overcome. This afternoon, I met w/ a current client of mine that has proposals in hand from a Global (Xerox) dealer, an independent Canon dealer, KMBS, Danka, a Sharp dealer and 2 Konica dealers, all of which are proposing single click for 11 x 17. How do you all overcome this, and how many of your dealerships have adopted
Topic

How to talk 'print management' to Architects and Engineers

Art Post (Guest) ·
replacing the Print Audit logo and contact information with your own. Please click on the links below to download our other vertical brochures: http://www.printaudit.com/down..._Audit_5_for_Law.pdf http://www.printaudit.com/down..._5_for_Education.pdf http://www.printaudit.com/down..._for_Real_Estate.pdf Contact me to discuss strategies for targeting architects in your area at 877-412-8348 or jhills@printaudit.com . Cheers, James Sentto: art
Topic

New York Announces Preliminary Guidelines for Eco-Friendly State Purchasing

Art Post (Guest) ·
agencies make smart buying decisions. The specifications will help guide purchases of numerous commodities and services, including computers, copiers, printers, electronic signs, dishwashers and engine block heaters. New York State government is a major consumer of materials and energy, and the establishment of procedures for the purchasing of green goods and services will help leverage its buying power. As part of this initiative, in September, OGS announced the savings of approximately $255
Reply

Re: Single click 11 x 17

·
The surprise in this particular account is that only 1 of the competitors is a Direct branch, because we previously only saw it from the local Canon branch. So far, the only thing we've tried to do is lose the competition money if we lose out by telling the customer to print everything 2 up and buy a cutter from us to cut those documents. Have you been able to overcome this in order to win a transaction?
Reply

Re: Printing Company Wanting Production Color

Art Post (Guest) ·
quote: Originally posted by Eddie2Times: I would be curious to see how that Oki stands up to production volumes. Just because it works today, doesn't mean it will work tomorrow. Dependning on the volume of the customer, you may even consider the new Pro C900. Well, first things first, from what I've heard is that some Ricoh dealers will not be allowed to sell this product. Secondly, the Oki is now where near the price of the C900, and I don't see the Oki as a production device, however the
Member

CalJoe
Reply

Re: Scanrouter V2 and MPC2800

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I don't know if this answers your question but as an FYI...The official announcement from Ricoh is "Scanrouter's EOL (End of Life) is Dec. 31, 2008". That means it won't work with newer systems such as Windows Server 2008 and they don't care.
Member

Reply

Re: CPC6000/MPC500 Plockmatic BK5010 option

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None of the standard Ricoh Booklet finishers support more than 28lb for booklets. This is not new. The only option is to go with a production booklet maker BK5010.
Reply

Re: Single click 11 x 17

Art Post (Guest) ·
Yup, I agree with the color scenario! It's hard to beat, almost impossible. The only way is that hopefully manufacturers will develop print only devices with fiery again. It seems that they all have moved away from this type of system. The only current mid volume color printer I know of is the C9800 from Oki, and alas this is to be discontinued after the inventory has been depleted and there are no plans from Oki to replace the C9800. There should be alternative choices to print professional
Topic

No Network Drop

·
Just curious, what do you do when the customer has no network drop where the mfp is going? I know many copier companies have their own network division at this point in time. But for smaller companies or ones that don't have their own IT division, or ones who do, but don't want to mess with running cable, what do you do? It seems like many times the customer just assumes you're going to install a network drop, fix their network, take out the trash, etc...when they buy from you. I'm interested
Topic

BLI Fall 2008 ‘Pick of the Year’ Award

Art Post (Guest) ·
Dear All, This is GREAT NEWS!!! We are pleased to announce that the new Ricoh Aficio MP C2550 have received the BLI Fall 2008 ‘Pick of the Year’ Award for Outstanding Segment 2 MFP. BLI Pick of the Year Awards are presented on a semi-annual basis to the products and software solutions that perform best in their respective categories based on in-depth lab tests performed by BLI experts. Products are evaluated in critical performance areas including reliability, image quality, productivity, ease
Topic

New Poll, What else can we sell!

Art Post (Guest) ·
Please Click the response if you dealership would be interested or is selling these products, or no if no interest at all. Please keep in mind if everyone could please vote on this. I am trying to get more advertisers on board to off-set the cost and time of maintaining the P4P. Your response is appreciated!
-=Good Selling=-

This Week in the Copier Industry 10 Years Ago

This Week in Copiers Ten Years Ago

Second Week of December 2013

Kodak-Alaris_See-the-Diffreence-500x100Real Copier Sales

Art your comments are great to help remind people of the "Lost Art of Cold Calling" or Gold calling. I was kicked out of the Sears Tower more than once cold calling Laser Printers (yup Laser Printers in the 80s) but uncovered some great deals as well.  You've added tips that show how better prepared we can be on cold calls now than back in the day!........read more here

Check These Great Copier Threads from Ten Years Ago This Week

Blog Post

HP & Sharp "What is Canon Thinking"

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using all of Sharp's print engines in their devices? I also think about how this will effect me and in particular many of our Print4Pay Hotel members that have light production and production equipment in our larger accounts. Before, we never had to worry about HP in the Production Environment, and now it seems that has changed. For me it's all going to boil down to support, service and trust. I don't believe that the HP sales force will have the fortitude to place these units in direct dealer
Blog Post

Why I Still Cold Call for Copiers after 33 Years

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business card. With that I had something unique and different to drop off and in most cases I got the information I needed to make a follow up call! -=Good Selling=- Here's some additional links about cold calling: 5 Ways to Make Copier Cold Calling Fun! 10 Phone Cold Calling Tips for Copiers MFP's
Topic

Konica Minolta Receives "2013 Environment Minister's Award for Global Warming Prevention Activity"

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presses, multifunctional products (MFPs), managed print services, vertical application solutions and related services and supplies. Konica Minolta has won numerous awards and recognition including being recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for six consecutive years, and "A3 MFP Line of the Year" award winner from Buyers Laboratory LLC for three consecutive years. In 2012, Konica Minolta received "Document Imaging Solutions Line of the Year
Blog Post

Advice For Starting An Unauthorized Copier Dealership

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I always enjoy answering emails and today I was able to send this reply to a Print4Pay Hotel Member that asked me this: A friend of mine and myself are potentially looking to partner together to start an unauthorized copier dealership. We want to tap into the niche market of customers who prefer reliable, refurbished equipment for the cost savings. Do you have any advice for us in terms of what we need, challenges we'll face, and anything else you can offer? How does leasing the equipment
Topic

NEW RESEARCH REVEALS UNEXPECTED POSITIVE OUTLOOK FOR THE PRINTED BOOK, DUE TO LOVE OF THE MEDIUM

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head on through automation and more intelligent printing.” To download the IT Strategies white paper, “The Evolution of the Book Industry: Implications for U.S. Book Manufacturers and Printers”, and obtain more information on Ricoh’s solutions for publishing, visit this link: http://www.infoprint.com/inter...-print-publishing_en . | About Ricoh| Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services
Topic

Konica Minolta acquires CopySource Inc.

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class enterprise content management solutions, managed print services, hardware and services. CopySource President Tim Marshall will continue to lead the operation and will report directly to Rick Taylor, president and chief operating officer, Konica Minolta Business Solutions U.S.A. Inc. http://www.njbiz.com/article/2...uires-CopySource-Inc
Topic

Canon U.S.A. Updates Oce PRISMAaccess Job Submission and Print Management Software for Production Environments

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MELVILLE, N.Y., Dec 09, 2013 (BUSINESS WIRE) -- Canon U.S.A. Inc., a leader in digital imaging solutions, today announced the availability of Oce PRISMAaccess(R) 5.4, bringing support for a wider range of jobs and streamlined submission methods for print providers and their customers. This includes customizable online documents, variable data printing applications and the ordering of inventory items and catalogued print documents. In addition, clients can submit files through cloud delivery
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MakerBot Announces Distribution Agreement with Ricoh

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MakerBot Announces Distribution Agreement with Ricoh Offers MakerBot Replicator 2 Desktop 3D Printers and MakerBot Digitizer Desktop 3D Scanners to the New Zealand Market Auckland , New Zealand, December 11, 2013 -- Desktop 3D printing just got easier for Kiwi businesses with Ricoh New Zealand named as an authorised reseller of the award-winning MakerBot® Replicator® 2 Desktop 3D printer and the MakerBot® Digitizer™ Desktop 3D Scanner in New Zealand. The MakerBot Replicator 2 Desktop 3D Printer
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31 Ways to Close More Sales (#18 of 31)

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Many years ago I learned that all copiers are not alike, and way back when when we were up against a competitor we were taught to present a side-by-side comparison. Back in the day we either used a typewriter of hand wrote a side-by-side comparison to show the prospect that we had the superior equipment! 18. B en Franklin Close: Can’t get the customer to make a decision? Use the Ben Franklin close on one side of sheet of paper ask the DM what they like about your product, they key is to help
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Ricoh unveils its latest series of innovative monochrome Smart MFPs

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documents on the hard disk drive. For details on Ricoh's full line of products, services and solutions, please visit www.ricoh-usa.com . | About Ricoh | Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2013, Ricoh Group had worldwide sales of 1,924 billion yen (approx. 20 billion USD
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Benefits of Ricoh Plotworks

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Beside the ability to batch print, what are the other advantages of plotworks??
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Canon signs on as Gold Sponsor for second edition of 'Autodesk University Extension Dubai 2013'

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products they use," said Dr. Jayant Deshpande, Director-CAE Division, Omnix International . "The event proves to be both timely and strategic as design professionals who will be involved in preparations for the coming Dubai Expo 2020 will now learn how to fully utilize Autodesk in designing future infrastructure" During the event, Canon will be throwing the spotlight on its latest range of state-of-the-art wide format printing solutions, particularly its newly patented 'Oce PlotWave 360 Hybrid.' The
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Re: Why I Still Cold Call for Copiers after 33 Years

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Art your comments are great to help remind people of the "Lost Art of Cold Calling" or Gold calling. I was kicked out of the Sears Tower more than once cold calling Laser Printers (yup Laser Printers in the 80s) but uncovered some great deals as well. You've added tips that show how better prepared we can be on cold calls now than back in the day!
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Canon ME highlights opportunities at 2013 Partner Conference

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Canon Middle East, a world leader in imaging solutions, held its 2013 Partner Conference in Dubai under the theme "Steering to Our Vision," which discussed opportunities to create value in the market through diversifying the innovative product offering, focusing on managed print services (MPS) and enhancing online activities. Building on the company’s mission to become closer to its customers, the recent three-day conference brought together over 100 partners from 45 countries in the Middle
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Worldwide Large Format Printer Market Returned to Year-Over-Year Growth in the Third Quarter of 2013, According to IDC

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established in December 2012 and helped to prevent other Chinese brands from using Epson print heads to develop their own machines," said Phuong Hang , Program Director, Worldwide Large Format Printer Tracker . Technology Highlights The technical application segment grew 5.7% to 45.9 thousand units shipped, and accounted for 59.1% share of the total LFP market in the third quarter, unchanged from a year ago. Seven out of eight regional markets showed year-over-year unit growth in this segment with the
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Re: MakerBot Announces Distribution Agreement with Ricoh

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Hurray for Ricoh in New Zealand!!! This move is bound to increase your sales and allows you to move into a closed market for consumables, plus you'll be able to gain access to additional new new accounts!!! Wish the US would make a move like this!
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Re: dream printer / KONICA MINOLTA

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Wow, very impressed with KM on this one!!
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Re: Why I Still Cold Call for Copiers after 33 Years

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Could agree more to the cold calling as well as the planning and preparation. I can send an intro letter in the mail, but if I take it to the reception desk to personally deliver, chances improve. A planned segment of cold calling/hot knocks along with a few scheduled appts makes for a good day. That cold call is your first impression and make the reception person or initial contact a VITO!
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Xerox Services and Technology Executives to Speak at BMO Capital Markets 2013 Technology & Digital Media Conference

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://www.linkedin.com/company/xerox, http://twitter.com/xeroxcorp, http://realbusinessatxerox.blogs.xerox.com, http://www.facebook.com/XeroxCorp, http://www.youtube.com/XeroxCorp . Xerox(R) and Xerox and Design(R) are trademarks of Xerox in the United States and/or other countries. CONTACT: Media: Xerox Karen Arena, +1-203-849-5521 Karen.Arena@xerox.com or Bill McKee, +1-585-423-4476 Bill.McKee@xerox.com SOURCE: Xerox Copyright Business Wire 2013
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U.S. Army Renews Print Audit 6’s Certificate of Networthiness (CoN)

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National Guard, Army Reserve and Department of Defense organizations that use the Army Enterprise Infrastructure Network. Print Audit 6 is a suite of print management tools which captures 35 fields of information about each print job. The software tracks who printed, the application, printer, number of pages, color information, the document name and more. The solution can be used to uncover printing inefficiencies, enforce printing rules, and recover expenses from clients or users. The renewal of
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Canon partners with Fujitsu to host its first cloud application, ‘Therefore Online’

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Canon Australia and Fujitsu Australia and New Zealand have today announced a partnership to host Canon’s Therefore Online workflow and information management solution on Fujitsu’s cloud platform. Therefore Online is an extension of Canon’s Therefore software platform, which is designed to provide a full information management and workflow solution for businesses across various sources of information including paper documents, electronic files, barcodes, email, internet forms and XML files
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Canon Business Process Services Helps Companies Improve their Records Management Programs for 2014

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). Canon's RNA Service Canon's Records Needs Assessment (RNA) consulting service is designed to help organizations attain this goal by analyzing their records program and providing recommendations to close gaps between the program's current and desired future state. Canon consultants use the company's proprietary RNA methodology, the Canon Information Governance Capability Maturity Model. This methodology is based on an extensive range of industry best practices and The Principles. Canon's RNA
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Ricoh Production Unit Question

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I had this question posed to me in an email, Question...... in the Ricoh print production line in Color and BW do they use Air Feed Systems in any of their paper feed units?
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HP T2500 vs ricoh cw2200sp.pdf

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To Ricoh "What I Want for Christmas in 2023"

I always like to start these Christmas blogs with a post with some snippets about Christmas tradition in other countries.

South Africa

While the traditions around South Africa vary by region and culture, most families come together for a cookout, called braaing on the holiday. Marinated steaks and boerewors sausages serve as the main course, followed by a customary dessert of malva pudding (pictured) served with a custard. Traditional fir Christmas trees are decorated with a variety of baubles included hand-beaded African ornaments.......you can read more here

This blog will mark the sixteenth blog that I've posted over the years for "What I Want for Christmas" from Ricoh.  Over the years I've asked Ricoh to supply me with new products, and services that could help me sell more Ricoh stuff! There's a couple of retreads from last year because I still need these! That's all I want is some cool new stuff for Christmas that will garner me more sales?

Geesh, what do I want this year, hmmmm…..now some of these are replays from last years wishes, but if you don't ask you don't get!

To Ricoh "What I Want for Christmas 2023"

1. It's awesome that we just had a refresh on our black A4 MFPs.  However what I would really like is refresh with our color A4 MFPs.  They are kinda long in the tooth these days. Hoping there is a chance for a price reduction as well! Can you bring this for Christmas?

"Strange, isn't it? Each man's life touches so many other lives. When he isn't around he leaves an awful hole, doesn't he?"

2. I would be thrilled to get a 70/80/90 page a minute A4 black MFP's?  Ya know something we can crush the market with?  But they would have to come with finishing capabilities and have the cost per page model of A3 devices!

"Remember the night we broke the windows in this old house? This is what I wished for"

3. Can you give me a new app for all of our MFPs?  I would like to have an app that allows me to scan directly to social media apps like Instagram, facebook and especially Linkedin.  I could do so much more with social media.

"Now, you listen to me! I don't want any plastics, and I don't want any ground floors, and I don't want to get married - ever - to anyone! You understand that? I want to do what I want to do. And you're... and you're..."

4. Can you please bring back black wide format devices that will print at 10 and 14 "D" sizes per minute?  Not really sure why these are still offered in the EU but not in the US.  Please, please....

"Merry Christmas, movie house! Merry Christmas, Emporium! Merry Christmas, you wonderful old Building and Loan!"

5. How about some more videos of your products on YouTube.  However not those generic ones with the nice music and graphics.  I'd like to have more detailed videos that show features and how they will help my clients with their business processes. The world is all about video now.

"You've been given a great gift, George: A chance to see what the world would be like without you"

6. How about one single A3 model that can cover both black and color, along with speed licensing from 20-60 pages per minute?  In addition all of the accessories would be the same.  This would be awesome because we would only have to stock one MFP and dealers could buy and sell annual speed licenses (turn the speed up or down).

What is it you want, Mary? What do you want? You want the moon? Just say the word and I'll throw a lasso around it and pull it down. Hey. That's a pretty good idea. I'll give you the moon, Mary.

7. Oh boy, if could supply us with the one A3 MFP to cover replace the eight devices we have to buy now. The I hope you could also give us a variable speed license to sell.  Just think how awesome that could be for clients to speed it up or slow it down when needed!

Strange, isn't it? Each man's life touches so many other lives. When he isn't around he leaves an awful hole, doesn't he?

8. Can we please get wifi added to all of our devices as a standard feature?  This would make life so much easier in hybrid work office environments.

"HOT DOG"

9. Believe it or not I would like and A4 MFP that could scan 11" x 17" and allow me to reduce that 11" x 17" document to letter or legal size.

10. Can you please give is some additional scanning features for our MFPs?  By know you must know that clients scan more than they copy!  I would to have our next MFPs with these additions!

  • auto align/de-skew
  • de-speckle
  • auto-rotate
  • crop
  • mirror
  • invert


For all of our readers that sell different brands, we would love to hear what you would like from your manufacturer.  Merry Christmas to all!

To Ricoh "What I Want for Christmas in 2022"

To Ricoh "What I Want for Christmas in 2021"

To Ricoh "What I Want for Christmas in 2020"

To Ricoh "What I Want for Christmas in 2019"

To Ricoh "What I Want for Christmas in 2018"

To Ricoh "What I Want for Christmas in 2017"

What I Want for Christmas from Ricoh 2016

What I Want for Christmas from Ricoh 2015

What I Want for Christmas from Ricoh 2014

What I Want for Christmas from Ricoh 2013

What I Want for Christmas from Ricoh 2012

What I Want for Christmas from Ricoh 2011

What I Want for Christmas from Ricoh 2008

What I Want for Christmas from Ricoh 2006

-=Good Selling=-

From Authentic Interactions To Bottom-Line Impact: Harnessing Genuine Relationships For Business Success.

“If you take a sincere interest in others, they’ll take a real interest in you. Build relationships, don’t collect them.”
Rebekah Radice

Let's think about the last sentence in the above quote, "Build relationships, don’t collect them."

In this highly connected, digitally driven and socially inspired world, it's not about having a large network of acquaintances but about cultivating deep, authentic relationships that are built on trust, empathy, and mutual respect.

When you show a sincere interest in someone else, it often encourages them to reciprocate, investing in you as well. Would you agree?

When it comes to business, the sun rises and sets on relationships. Plain and simple, end of story.

When it comes to business, relationships come in all shapes and sizes. Building a business means business relationship building.

The importance of relationships cannot be taken for granted. It takes concerted effort to cultivate meaningful, valuable and trusted relationships in life, and in business.

Real relationships drive real revenue.

Building meaningful relationships can have a serious impact on the bottom line, such as:

  1. Trust and Loyalty: Authentic connections are the bedrock of trust in any relationship. When interactions are genuine and sincere, it creates a sense of reliability and credibility. When trust is high your clients remain loyal, leading to repeat business and long-term relationships.
  2. Enhanced Collaboration: Real relationships encourage open communication and collaboration, leading to more innovative ideas, better problem-solving, and improved business outcomes.
  3. Consistent Referrals: Word-of-mouth referrals are a powerful driver for growth. You're entering every referred conversation with trust.
  4. Resilience Through Challenges: Strong relationships weather storms. Issues seldom become monumental oceans of despair.

Remember, it becomes mission critical to prioritize authenticity over transactional gains. Building relationships should come from a genuine interest in others rather than just seeing them as a means to an end.

When approached with sincerity and a sincere desire to help, the impact on business can be substantial, enduring and revenue enhancing.

WHAT ARE YOU BUILDING WITH YOUR CLIENTS?

“The quality of your life is the quality of your relationships.”
Tony Robbins

Your clients are much savvier then in years past. They're interconnected like never before. Their expectations are much higher. They notice if you're paying attention to them or not. They have instantaneous and much louder methods of voicing their displeasure as well as the support they're getting from you.

Greatness is a conscious choice and a discipline when it comes to building authentic client relationships.

One of the most effective sales growth strategies is building real intentional and deep client relationships.

Authentic relationships significantly enhance revenue. These types of relationships are built on trust. These types of relationships drive referrals and these types of relationships form deep connection.

Building genuine client relationships takes time, mutual care, and interest.

You must be willing to shift your mindset as engaged relationships translate into increased sales opportunities.

Build true, deep and meaningful relationships, not just one-sided affairs and watch your sales skyrocket and leaky sales pipeline become ever flowing.

If you aspire to have an ever-flowing sales funnel, then become self-accountable to building an ever flowing relationship funnel.

If you want amazing client relationships, then do something about it!

AUTHENTIC INTERACTIONS REQUIRE INTENT AND MEANING

Simply stated, interaction is needed for authentic interaction.

“When there is little or no interaction between people, there can not be any degree of authenticity.”
Beth Sanders

If you do not meaningfully interact, it's not possible to be authentic in your relationships.

“Our culture is all about shallow relationships. But that doesn't mean we should stop looking each other in the eye and having deep conversations.”
Francis Chan

Are you brave enough to share, kind enough to listen, and are you willing to break-free from the shallows of small talk to dive deep into conversations with your clients?

Are you treading water, floating along the relational surface with your clients?

Are your conversations superficial, shallow and small or rich with deep meaning?

Psychologist Matthias Mehl at the University of Arizona studies conversations, and he defines small talk based on how much information is exchanged.

"If afterwards I know nothing more about you than I knew before, then that will be small talk."

Let's think about this in the context of your client conversations, what are you learning about your clients and their business during each interaction?

There is value in small talk, but it still falls short of what many of your clients might be craving - meaningful conversation.

Matthias Mehl, refers to these kinds of conversations as "substantive", the key feature of deeper conversations is that you learn something.

What are you learning through your client conversations?

Matthias Mehl further states,

"If people start discussing information, then it becomes substantive … the most important point is that you get absorbed in the conversation, there’s information, there’s learning."

Are you treading on the relational surface with small "chit-chatty" conversations or are you swimming in the business deep end, diving into conversational growth strategies?

I believe if you have superficial and shallow relationships with your clients you will only talk about the present day because "future proofing" requires a deep investment of time, energy and commitment to relational betterment.

A relationship is shallow when it only exists on the surface and absent of any meaningful emotional connection.

When you commit to bringing authentic interactions to the forefront, conversations and relationships soon start to take on an entirely new meaning.

New meaning, new revenue opportunities.

AUTHENTIC INTERACTIONS POSITIVELY IMPACT RELATIONSHIPS

“Authenticity starts in the heart.”
Brian D’Angelo

Genuine, heartfelt and real conversations are relational accelerators.

Authentic conversations are the cornerstone, the bedrock of building genuine connections.

Here's why they're so powerful:

  1. Builds Trust: Authenticity breeds trust. Engaging in open, honest conversations, creates a sense of reliability and trustworthiness.
  2. Creates Emotional Connections: Authentic conversations often involve sharing personal stories, thoughts, and feelings. These emotional connections deepen relationships, creating a bond based on mutual understanding.
  3. Fosters Understanding: Authenticity encourages listening and understanding without judgment. This allows you to express yourself freely, leading to better conception and empathy.
  4. Encourages Engagement: When conversations are genuine, they become more engaging. The more engaged, the more one actively invests in the interaction. This leads to richer and more meaningful exchanges.
  5. Strengthens Relationships: Continuous commitment to engaging in authentic conversations nurtures relationships over time. This demonstrates care, interest, and investment in the other person.

Creating the space for authentic conversations, encourages openness and vulnerability. These conversations can transcend the superficial, leading to deeper connections that are enduring and valuable.

AUTHENTIC RELATIONSHIPS DRIVE BUSINESS SUCCESS

I love this quote courtesy of Mark Cuban,

"Business happens over years and years. Value is measured in the total upside of a business relationship, not by how much you squeezed out in any one deal."

According to Gallup, an analytics and advisory company, competing on price is a losing (and unnecessary) strategy to earn business. Instead, building business relationships is the X-factor for winning more business.

Therefore, if you desire client relationships, crave relationships and this means something to you, then you must be direct and intentional about it.

Relational business matters and this has now become one of your most precious assets.

Healthy meaningful relationships create loyalty. Relationships create partnerships and relationships create referrals.

Building and maintaining meaningful relationships requires effort, sincerity, and consistent nurturing. Prioritizing the development of meaningful connections will significantly impact the success and sustainability of your business.

Could the key to incremental sales growth be based upon well you harness genuine relationships?

What do you think?

Let’s make a conscious choice. A choice to prioritize depth over breadth, quality over quantity, and heart over facade.

This will drive your business success.

Todd Caponi is the author of the award-winning best-seller, The Transparency Sale, and the new award-winning book, The Transparent Sales Leader.

Todd is a multi-time C-Level sales leader, a behavioral science and sales history nerd, and has guided two companies to successful exits.

He now speaks and teaches revenue organizations and their leaders on leveraging transparency and decision science to maximize their revenue capacity as Principal of Sales Melon LLC.

SHOW SUMMARY

Todd joins the Selling From the Heart podcast to discuss the importance of transparency in sales and leadership. He emphasizes that sales is a service profession and that the role of sales professionals is to help customers achieve optimal outcomes. Todd shares insights from sales history, highlighting the similarities between the current economic climate and that of the early 1900s. He also introduces his framework for building revenue capacity, which focuses on transparency and decision science. Todd explains the concept of intrinsic motivation and the six core elements that drive human beings. He encourages leaders to provide praise and recognition to their teams to inspire and influence them. The episode concludes with a discussion on the value of transparency in building trust and credibility in sales.

KEY TAKEAWAYS

Sales is a service profession, and the role of sales professionals is to help customers achieve optimal outcomes.

The current economic climate mirrors that of the early 1900s, and history can provide valuable insights for navigating challenging times.

Transparency is crucial in sales and leadership, as it helps teams predict and understand what is expected of them.

Intrinsic motivation is driven by predictability, recognition, aim, independence, security, and equitability.

Providing praise and recognition to teams inspires and influences them to achieve their best work.

QUOTES

"True salesmanship is the science of service."

"We are not thinking machines that feel, we are feeling machines that think."

Learn more about Todd Caponi:

LinkedIn: https://www.linkedin.com/in/toddcaponi/

Learn more about Darrell and Larry:

Darrell's LinkedIn: https://www.linkedin.com/in/darrellamy/

Larry's LinkedIn: https://www.linkedin.com/in/larrylevi...

Website: https://www.sellingfromtheheart.net/

Got a video about how you sell from the heart? Share it by texting VIDEO to 21000.

Please visit BarnesandNobles to order your copy of the rerelease of the Selling from the Heart book.

https://www.barnesandnoble.com/w/sell...

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/ sellingfromtheheart

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